Klayvio Release Notes

Personalize more shopper experiences without login — Recognize visitors via Klaviyo cookies to unlock targeted content and features in Customer Hub—even before they log in.

Control who Customer Agent engages with — Set segment and keyword targeting rules per channel to tailor interactions and launch with greater precision.

Add and style coupons faster in emails — Drag coupon blocks directly into the email editor for a quicker, more visual setup experience.

Save time — Schedule display times directly from the forms editor to streamline setup and avoid publishing delays.

Understand Agent ROI

View Add to Carts, Link Clicks, AOV, and skill usage on the Performance page to evaluate impact and optimize performance.

Boost campaign performance — Deliver Email, SMS, Push, and WhatsApp messages at each recipient’s optimal time using reinforcement learning.

Track ChatGPT and affiliate referrals

See ChatGPT sessions and view data from platforms like Impact, Rakuten, and Social Snowball across all time—no setup needed.

Turn AI conversations into re-engagement opportunities — Use new Customer Agent events—Started, Resolved, Escalated, and Received Product Recommendation—to power segmentation and drive follow-up conversions.

Automate recurring journeys

Enable profiles to re-enter segment-triggered flows when they re-qualify, simplifying use cases like replenishment and re-engagement.

Identify more site visitors with default ID support — Leverage common tracking cookies like _ga, _ttp, and _uetvid in Extended ID to boost visitor identification by 5–10% with zero setup required.