Linear Release Notes

New team owner role

We are introducing a new team owner role to give teams more control over their team settings. Alongside this new role, we’re adding team permissions so you can choose who can manage team settings, labels, templates, and membership — either any team member or only team owners. This empowers teams to define their own policies, while ensuring workspace owners and admins retain control over workspace-wide settings.

Access control

You can also control access and require an invite to join a team. Issues and projects of any team will still remain visible to everyone, and workspace owners and admins can always manage the settings for any team.

Availability and docs

Configure these permissions on your team's Access and permissions page. Team owners and permissions are available on Business and Enterprise plans. Learn more in the docs.

The Linear agent overview

The Linear agent can now handle the tedious work of turning customer conversations into actionable issues. Available through our Intercom, Zendesk, and Gong integrations, the agent parses conversations and automatically files issues with the relevant details. This ensures your product team gets the right customer context while your customer-facing teams spend less time manually filing issues.

Intercom and Zendesk

From Intercom and Zendesk, use the Linear agent to turn support tickets into issues with a single button click. The agent analyzes the full conversation and files any relevant bugs or feature requests — even from long, multi-topic threads. Issues are created with concise summaries, key details, and include relevant screenshots. When a conversation contains several distinct requests, the agent can automatically create multiple issues at once.

Gong integration

The new Gong integration brings a fully self-driving issue creation workflow to customer calls. The Linear agent reviews each transcript to capture product feedback and feature requests and automatically routes them to Linear. No prompts or clicks required.

Triage and routing

Every issue filed by the Linear agent is routed to the relevant team’s triage queue and attributed to the right customer. With Triage intelligence, duplicate requests are automatically merged into existing issues, keeping your backlog clean without losing important customer context.

Availability

The Linear agent is included with the Intercom and Zendesk integrations on Business and Enterprise plans, and with the Gong integration on the Enterprise plan.

OpenAI Codex in Linear

OpenAI Codex users can now delegate issues directly to the Codex agent without leaving Linear.

Codex can answer questions about your codebase, fix bugs, or take a first pass at issues in your Triage queue. Assign issues to the Codex agent, and it will use the full issue context, automatically choose the right repo, and start working on a solution.

Engineers can fully delegate well-defined issues to Codex, so they can stay focused on more complex projects. Follow Codex's reasoning as it works on the issue or just review the summary when the task finishes. When you’re ready, open the Codex task on web to review the code changes and turn them into a PR.

Codex gives every team engineering-level help — without consuming actual engineering time. Support teams can ask Codex to explain how the code works when triaging bug reports. PMs and designers can use Codex to prototype new ideas, or even handle small coding tasks like updating copy or fixing UI issues.

You can assign multiple issues to Codex and it will work on them in parallel. You'll receive inbox notifications when Codex needs your input or when work is ready for review.

To get started, add the Codex agent to your Linear workspace. You'll be asked to connect your ChatGPT account when you delegate an issue to Codex for the first time. You must be on a ChatGPT paid plan and connect your Github account to use Codex. Learn more in our docs.

Form templates

Form templates are a new type of issue template that support form fields. Use these templates to collect specific issue details upfront so work is actionable from the start.

Form templates are useful for teams that require specific details in every request, like bug reports that need repro steps and environment details, security incidents that should capture severity and when the incident occurred, and IT or HR requests for new equipment or onboarding details.

You can specify generic fields like text input, dropdowns, and checkboxes, as well as issue property fields like priority, customer, and label groups. Name each field, add descriptions to give submitters clear instructions, and mark any field as required.

When creating an issue, form templates appear to users as fillable forms. Any user in your Linear workspace can create templated issues in Linear or through the Slack integration.

With Asks, you can add form templates to Slack channels and let everyone in your Slack workspace turn their requests into Linear issues — even if they don’t have a Linear account.

Form templates are available on all plans, and can be used in Asks for teams on Business and Enterprise plans. To create a form template, add a new issue template and choose Form. Any issue templates previously used with Asks have been converted to form templates. Learn more in our docs.