Amazon Release Notes

All Amazon Release Notes

• Nov 16, 2025

  • Parsed from source:
    Nov 16, 2025
  • Detected by Releasebot:
    Nov 4, 2025
  • Modified by Releasebot:
    Nov 17, 2025
  

  Amazon Connect by Amazon

  November 2025 Updates

  Amazon Connect updates introduce conditional case field visibility and dependent options to streamline case handling, plus outbound campaigns with preview dialing and new analytics dashboards. You can tailor schedule adherence thresholds by team to fine tune agent performance.

  Conditional case field visibility and dependent options

  Amazon Connect Cases now supports conditional field visibility and dependent field options, so you can simplify case layouts and ensure agents capture the right information faster. For example, you can show a Return Reason field only when the case involves a return, and limit Issue Type choices to hardware-related options when Issue Category is set to Hardware.
  For more information, see Add case field conditions to a case template in Amazon Connect.

  October 2025 Updates

  Preview dialing mode for outbound campaigns

  Outbound campaigns support preview dialing, allowing agents to review customer information before placing calls. Campaign managers can configure review time limits and enable contact removal. New analytics dashboards provide visibility into agent behavior and campaign performance.
  For more information, see Set up Amazon Connect outbound campaigns.

  Configure thresholds for schedule adherence

  You can configure thresholds for schedule adherence, giving you more flexibility in how you track agent performance. You can define thresholds for how early or late agents start or end their shifts, as well as for individual activities. For example, agents can start their shift 5 minutes early and end 10 minutes late, or end their breaks 3 minutes late, without negatively impacting their adherence scores.
  You can further customize these thresholds for individual teams. For example, teams that handle contacts with long ha...

  Original source Report a problem

  Show more
• Nov 15, 2025

  • Parsed from source:
    Nov 15, 2025
  • Detected by Releasebot:
    Nov 7, 2025
  • Modified by Releasebot:
    Nov 16, 2025
  

  Amazon Connect by Amazon

  November 2025 Updates

  Amazon Connect delivers a broad update with conditional field visibility, granular permissions, AI powered email overviews, and richer outbound campaigns. It adds schedule adherence controls, enhanced analytics, new APIs, multi‑user calls, and parallel Lambda in flows.

  Conditional case field visibility and dependent options

  Amazon Connect Cases now supports conditional field visibility and dependent field options, so you can simplify case layouts and ensure agents capture the right information faster. For example, you can show a Return Reason field only when the case involves a return, and limit Issue Type choices to hardware-related options when Issue Category is set to Hardware.

  For more information, see Add case field conditions to a case template in Amazon Connect.

  October 2025 Updates

  Preview dialing mode for outbound campaigns
  Outbound campaigns support preview dialing, allowing agents to review customer information before placing calls. Campaign managers can configure review time limits and enable contact removal. New analytics dashboards provide visibility into agent behavior and campaign performance.
  For more information, see Set up Amazon Connect outbound campaigns.

  Configure thresholds for schedule adherence
  You can configure thresholds for schedule adherence, giving you more flexibility in how you track agent performance. You can define thresholds for how early or late agents start or end their shifts, as well as for individual activities. For example, agents can start their shift 5 minutes early and end 10 minutes late, or end their breaks 3 minutes late, without negatively impacting their adherence scores.
  You can further customize these thresholds for individual teams. For example, teams that handle contacts with long handle times can be given more flexibility in when they start their breaks. This enables you to focus on true adherence violations and eliminates the impact of minor schedule deviations on agent performance.
  For more information, see Schedule Adherence.

  Use granular permissions for conversation recordings and transcripts
  You can use granular permissions to manage access to conversation recordings and transcripts in the Amazon Connect admin website. You can separately configure access to recordings and transcripts, allowing users to listen to calls while preventing unauthorized copying of transcripts. Amazon Connect provides flexible download controls, enabling users to download redacted recordings while restricting downloads of unredacted versions.
  For more information, see List of security profile permissions.

  Set up agent schedule adherence notifications
  You can set up agent schedule adherence notifications to make it easier for you to proactively identify when agents aren't adhering to their scheduled activities. You can define rules to automatically send email or text notifications (using EventBridge) to supervisors when agents exceed adherence thresholds. For example, if agent adherence drops below 85% in a trailing 15-minute window, supervisors can receive an email alert.
  For more information, see Set up schedule adherence notifications.

  Search for related items across all cases within a domain
  You can use the SearchAllRelatedItems API to search for related items across all cases within a domain. This is a global search operation that returns related items from multiple cases, unlike the case-specific SearchRelatedItems API.

  Generative AI-powered email conversation overviews and suggested responses
  Amazon Connect provides agents with generative AI-powered email conversation overviews, suggested actions, and responses. This enables agents to handle emails more efficiently, so customers receive faster, more consistent support.
  For example, a customer emails about a refund request. Amazon Connect Connect automatically provides key details about the customer's purchase history on the agent workspace, recommends a refund resolution step-by-step guide, and generates an email response to help resolve the contact quickly.
  For more information, see Use generative AI-powered email conversation overviews and suggested responses. Also see the CreateSession API for updates to support this feature, updates to data types such as DataDetails, and new data types such as EmailGenerativeAnswerAIAgentConfiguration.

  Amazon Connect makes it easier to get customer input on outbound calls
  Amazon Connect supports Get customer input and Store customer input flow blocks for outbound voice whisper flows. The Get customer input block allows a prompt to be played to a customer on an outbound call after they answer the call but before they are connected with an agent, and the customer’s response can be collected through either DTMF input or by using an Amazon Lex bot.
  This capability allows you to capture interactive and dynamic customer input on outbound calls before these are connected to an agent. For example, you can use the Get customer input block to obtain customer consent for call recording as part of outbound calls placed by agents, and use it to trigger Amazon Connect Contact Lens recording and analytics.

  Agent time-off balance data in the Amazon Connect analytics data lake
  Agent time-off balance data is available in the Amazon Connect analytics data lake, making it easier for you to generate reports and insights from this data. You access the latest and historical agent time-off balances across different time-off categories (paid time-off, sick leave, leave of absence, etc.) in the analytics data lake. You can also view a chronological list of all transactions that impacted the balance. For example, if an agent starts with 80 hours of paid time-off on January 1, submits a 20-hour request on January 3, and later cancels it, you can see each transaction's impact on the final 80-hour balance. This makes time-off management easier by eliminating the need for managers to manually reconcile balances and time-off transactions.
  For more information, see Staff timeoff balance changes.

  Agent screen recording for ChromeOS devices
  You can use screen recording for agents using ChromeOS devices. With screen recording, you can identify areas for agent coaching (for example, long contact handle duration or non-compliance with business processes) by not only listening to customer calls or reviewing chat transcripts, but also watching agent actions while handling a voice, chat, or task contact. Email is not supported.
  For more information, see Amazon Connect Client Application.

  September 2025 Updates

  Dashboards support filtering and comparing metrics by any time range
  Amazon Connect dashboards support selecting and comparing any time ranges. This enables you to focus on specific, relevant data and perform in-depth analysis up to a maximum of 35 days in the last 3 months. Additionally, you can select Week to Date and Month to Date time ranges.
  For example, if a new sales campaign launches at the start of the current week, a contact center manager can compare the current week's handle time or contact volume with the same time range last week using Week to Date, to decide if additional agents are required to handle the increasing contact volume and maintain service levels.
  For more information, see Dashboards in Amazon Connect for getting contact center performance data.

  Added two APIs: AssociateContactWithUser and ListRoutingProfileManualAssignmentQueues
  Use these APIs to programmatically assign queued contacts to available users and list the manual assignment queues associated with a routing profile:
  AssociateContactWithUser and ListRoutingProfileManualAssignmentQueues.
  These APIs support the functionality described in Access the Worklist app in the Amazon Connect agent workspace.

  Customize service level calculations
  You can customize service level calculations to your specific needs by selecting if callbacks, abandons, or transfers are included in service level calculations. You can define time thresholds for when a contact is considered to meet service level standards and select which contact outcomes to include in the calculation.
  For example, managers can choose to count callback contacts, exclude contacts transferred out while waiting in queue, and exclude short abandons using a configurable time threshold. This enables them to create a service level metric calculation that better aligns with their business operations.
  For more information, see Create custom calculations of service level metrics.

  Amazon Connect Contact Lens sensitive data redaction in 7 additional languages
  Amazon Connect Contact Lens provides sensitive data redaction from voice and chat conversational analytics in French (France, Canada), Portuguese (Portugal, Brazil), Italian, German, and Spanish (Spain).
  For more information, see AI features.

  Flow designer analytics mode
  You can use analytics in the drag-and-drop flows designer. This enables you to make data-driven decisions when optimizing your flows. You can view aggregate traffic through each completed and in-progress step in the flow, allowing you to identify behavioral patterns of your customers or pinpoint where errors are being encountered. For more information, see Monitor flow performance.

  New callback metrics
  Added the following metric definitions:

  • Average queue abandon time - customer first callback
  • Average queue answer time - customer first callback
  • Average speed of answer - customer first callback dialed
  • Average wait time after customer connection - customer first callback
  • Callback attempts - customer first callback
  • Contact volume - agent first callback
  • Contact volume - customer first callback
  • Contacts abandoned - customer first callback
  • Contacts handled - customer first callback

  Use contact segment attributes
  For scenarios where information for a contact varies between transfers or multi-party conferences—such as business unit name, account type, or contact reason—you can use contact segment attributes. Contact segment attributes enable you to centrally manage the information with predetermined values and apply it to a unique contact record. This approach preserves accurate business context throughout customer journeys. It helps minimize data inconsistencies by enforcing standardized attribute values, and ensures reporting and analytics always reflect the true customer journey. For more information, see Contacts, contact chains, and contact attributes and Use contact segment attributes.

  New detailed disconnect reasons for improved call troubleshooting
  Amazon Connect offers expanded disconnect reasons to help you better understand why outbound calls failed to connect in your contact center. These enhanced reasons are based on standard telecom error codes that provide deeper call insights and enable faster troubleshooting. For more information, see DisconnectReason under ContactTraceRecord.

  Use agent hierarchy filters to search for contacts
  You can search for contacts by using agent hierarchy filters on the Contact search page in the Amazon Connect admin website. You can drill-down into your hierarchy to review contacts handled by specific contact center sites, departments or teams, for assessing contact quality or agent performance.
  This functionality enables centralized teams within contact centers, such as quality management and regulatory compliance, to efficiently locate and review contacts handled by specific teams or departments. This streamlines their workflow for performance evaluation and compliance auditing. For more information see Search for completed and in-progress contacts in Amazon Connect.

  Manual work item assignment for agents
  Agents can manually prioritize the next important task, email, or chat in a queue. For example, when a customer calls in to enquire about their previously submitted refund request, an agent can search for any pending tickets related to the case, assign it to themselves, and resolve it immediately.
  Supervisors and managers can enable manual assignment by updating agent configuration in routing and security profiles. Agents can then use the new worklist application in their agent workspace to manually assign themselves the next important chat, task, or email. For more information, see Access the Worklist app in the Amazon Connect agent workspace.

  August 2025 Updates

  Contact Lens with external voice expanded to additional AWS Regions
  Contact Lens with external voice is now supported in Asia Pacific (Tokyo), Asia Pacific (Sydney), Canada (Central), Europe (Frankfurt), and Europe (London). For more information, see Integrate Amazon Connect Contact Lens with external voice systems and Contact Lens availability by Region.

  Multi-user web, in-app, and video calling
  Amazon Connect supports multi-user web, in-app, and video calling, allowing multiple users to join the same session with an agent through a web browser or mobile application. Contact center customers and agents can dynamically add participants during a live call or multiple participants can join a scheduled session with the same agent. Participants can engage in audio, video, and screen sharing for a fully collaborative experience. For more information, see Enable multi-user in-app, web, and video calling.

  Recurring activities in agent schedules
  Amazon Connect supports recurring activities in agent schedules, allowing you to add repeating events in a few clicks. You can schedule activities such as daily stand-up at 8 a.m. or team meeting every Monday at 9 a.m. as a series that automatically gets added to agent schedules. These can be scheduled as individual recurring series for each agent or a shared recurring series across multiple agents. For more information, see Forecasting, capacity planning, and scheduling in Amazon Connect.

  Amazon Connect communications widget supports task and email forms for websites and applications
  Amazon Connect provides out-of-the-box embedding of tasks and emails into your websites and applications using the contact form option in the communications widget. You can add the communications widget to your website to enable customers to submit callback requests outside business hours or send emails through webforms.
  The feature includes these capabilities:

  • Configure customer-facing forms using the drag and drop editor
  • Generate code snippets for seamless website integration
  • Provide customers with flexible engagement options
  • Manage all engagements through existing Amazon Connect workflows
    For more information, see Add the Amazon Connect widget to your website to accept chat, task, email, and web calling contacts.

  Amazon Connect Outbound Campaigns supports multi-profile campaigns and enhanced phone number retry sequencing
  Amazon Connect Outbound Campaigns supports account-based campaigns, enabling you to reach multiple people associated with the same account. For example, when calling about a joint bank account, if the first person is unavailable, the system automatically tries to reach other authorized members of the account.
  The feature includes these enhancements:

  • Target multiple profiles within the same campaign for outreach to all associated contacts in an account
  • Define prioritized contact sequences across multiple phone numbers (mobile, home, work)
  • Configure fallback phone numbers within each profile
  • Automatically progress to next preferred phone number after unsuccessful attempts
  • Create more flexible engagement workflows to improve right-party contact rates
    This feature is available in all AWS Regions where Amazon Connect Outbound Campaigns is supported. For more information, see Outbound Campaigns.

  Use the GetContactMetrics API to retrieve real-time position in queue
  You can use the GetContactMetrics API and the Position in queue metric to retrieve real-time position in queue data. (This functionality is not available in flows, only by using the API.) This enhancement provides contact centers with a way to manage customer wait times more effectively by:

  • Retrieving accurate queue position for each contact
  • Offering proactive callbacks during long wait periods
  • Making data-driven decisions between primary and alternative queues
  • Monitoring queues with routing criteria and agent proficiencies
  • Optimizing agent resource allocation through improved queue visibility
    For more information, see the GetContactMetrics API documentation and the Position in queue metric definition.

  July 2025 Updates

  Enhancements to audio treatment while customers wait in queue
  You can configure flows to execute logic such as routing priority changes while continuing to play audio to customers waiting in queue. For example, when a customer is in queue listening to music or instructions, you can periodically check metrics to determine whether to transfer them to a different queue or conditionally offer a callback, without having the check itself cause any interruption to the music. For more information, see the Loop prompts block.

  Enhanced third-party application support in agent workspace
  The agent workspace supports new actions and workflows powered by third-party applications running in the background. This enhancement allows agents to perform various tasks without leaving the agent workspace, such as:

  • Completing new training prompts upon login
  • Accessing company-specific phone directories during contact transfers
  • Filling out forms in pop-up windows
  • Downloading files
    Agents can seamlessly resume their work exactly where they left off after helping a customer. This single-pane-of-glass experience improves agent productivity and enhances customer satisfaction.
    Third-party applications are available in the following AWS Regions: US East (N. Virginia), US-West (Oregon), Africa (Cape town), Asia Pacific (Seoul), Asia Pacific (Singapore), Asia Pacific (Sydney), Asia Pacific (Tokyo), Canada (Central), Europe (Frankfurt), and Europe (London).
    For more information, see Access third-party applications in the Amazon Connect agent workspace in the Amazon Connect Administrator Guide and the Amazon Connect Agent Workspace Developer Guide.

  Apply Automatic fail to a section or the entire evaluation form
  You can configure an evaluation form so answering 0 to a specific question assigns a score of 0 to the section, the subsection, or the entire evaluation form. Previously this option assigned a score of 0 to the entire form. For more information, see Step 5: Assign scores and ranges to answers in Create an evaluation form in Amazon Connect.

  Per-day pricing for external voice connectors
  Amazon Connect external voice connectors are now priced at $100 per connector per day. The new daily rate provides customers with more granular billing options. For the per-day rate is effective July 24, 2025, for new and existing connectors. For more information, see Set up Amazon Connect external voice transfer to an on-premise voice system.

  Direct signing of calls from US numbers to North American Numbering Plan (NANP) destinations
  All calls from US numbers (toll-free or direct-inward-dial) are marked and signed with STIR/SHAKEN attestation headers and attestation levels provided by Amazon Connect through AMCS LLC. Previously, these calls were marked and signed with headers and attestation levels determined by our carrier partners. For more information, see Stir/Shaken attestation in Amazon Connect.

  Forecast editing user interface
  You can select a forecast and then make edits—such as increasing contact volume by a percentage or setting exact values—across specific date ranges, queues, and channels. You can preview and apply changes within the forecasting user interface. For example, if a there's an upcoming marketing campaign expected to drive higher traffic, you can increase the short-term forecast by 15% for Tuesdays and Wednesdays between 12 PM and 2 PM for the next two weeks. With this feature, you can simplify the process of managing forecast changes, improve planning accuracy, and respond faster to demand fluctuations. For more information, see Edit a forecast in Amazon Connect.

  New disconnect reason: CUSTOMER_NEVER_ARRIVED
  Added the disconnect reason CUSTOMER_NEVER_ARRIVED to the contact record. For more information, see ContactTraceRecord.

  Analytics dashboard in agent workspace
  The agent workspace includes an out-of-box analytics dashboard that provides agents with insights into their individual performance metrics and queue status. Agents can view their performance metrics, such as contacts handled and average handle time. They can also view metrics about their assigned queue, such as contacts in queue and longest wait time.
  These insights help agents improve their performance and make data-driven decisions to enhance customer experience. For example, agents can better time their breaks by monitoring queue volumes.
  For more information, see Access the performance dashboard directly in the agent workspace.
  In addition, there's a new widget on the Queue and agent performance dashboard: Agent status drill down. And there's a new metric: Agents on contact.

  Parallel AWS Lambda execution in flows
  You can set up the parallel execution of AWS Lambda functions in flows, enabling faster and more seamless customer experiences. You can integrate with third-party or homegrown systems such as CRMs by using Lambda to automate tasks like reading or updating customer records. You can now execute multiple Lambda functions concurrently or continue progressing the flow and run additional actions while a Lambda runs. For example, in an automated customer interaction, you can now look up a customer's past purchases while simultaneously checking for active promotions and playing a message about a new offer.
  You can configure these capabilities directly in the drag-and-drop flow designer using the AWS Lambda function and Wait flow blocks, or through public APIs.
  Note
  The name of the Invoke Lambda function block has been changed to AWS Lambda function to indicate this increased functionality.

  Original source Report a problem

  Show more
• Nov 1, 2025

  • Parsed from source:
    Nov 1, 2025
  • Detected by Releasebot:
    Nov 12, 2025
  

  Amazon Connect by Amazon

  November 2025 Updates

  Conditional case field visibility and dependent options

  Amazon Connect Cases now supports conditional field visibility and dependent field options, so you can simplify case layouts and ensure agents capture the right information faster.

  For example, you can show a Return Reason field only when the case involves a return, and limit Issue Type choices to hardware-related options when Issue Category is set to Hardware.

  For more information, see Add case field conditions to a case template in Amazon Connect.

  Original source Report a problem

  Show more
• November 2025

  • No date parsed from source.
  • Detected by Releasebot:
    Nov 4, 2025
  

  Amazon Web Services by Amazon

  Newly enhanced Amazon Connect adds generative AI, WhatsApp Business, and secure data collection

  Amazon Connect rolls out generative AI driven segmentation, AI bot management with Amazon Q in Connect, native WhatsApp messaging, enhanced chat security, and new analytics with Contact Lens. The update boosts self‑service, targeting, and data compliance across omnichannel contact centers.

  Today, Amazon Connect introduces a set of new features that help businesses enhance their contact center operations through generative AI, advanced security features, and streamlined bot management. These innovations help businesses deliver better customer experiences by creating more time and space for meaningful human interactions, while maintaining security and compliance.

  Contact center managers continually face challenges in optimizing self-service resolution rates, evaluating agent performance efficiently, and maintaining data privacy compliance. Additionally, creating and managing conversational AI experiences often requires specialized expertise and complex integrations across multiple services.

  To address these challenges, Amazon Connect introduced key features such as generative AI–powered customer segmentation for targeted campaigns, native WhatsApp Business messaging for omnichannel support, secure collection of sensitive customer data in chat interactions, simplified conversational AI bot management in the Amazon Connect interface, and new enhancements to Amazon Q in Connect. Amazon Connect also added new analytics capabilities through Amazon Connect Contact Lens to help optimize bot performance and contact center operations.

  Here are the new capabilities that will help you create more personalized and efficient customer experiences while maintaining the highest standards of data security and operational excellence.

  Generative AI powered features

  Amazon Connect integrates new generative AI capabilities to automate and enhance customer interactions, enabling smarter targeting and more efficient contact center management.

  • Generative AI segmentation and trigger-based campaigns – Uses generative AI–powered assistance to create customer segments using conversational prompts. This allows businesses to create precise customer segments using natural language descriptions, making it easier to identify and reach specific customer groups. Trigger campaigns enable organizations to communicate with their customers based on specific customer events, such as cart abandonment.
  • You can also start with ready-to-use suggestions.
  • Simplify conversational AI bot creation and enhance them with Amazon Q in Connect – Create, edit, and manage conversational AI bots powered by Amazon Lex directly within the Amazon Connect web interface. You can now enhance these bots with Amazon Q in Connect, a generative AI–powered assistant for customer service. Amazon Q in Connect now supports end-customer self-service interactions across interactive voice response (IVR) and digital channels, in addition to assisting contact center agents with recommended responses and actions.
  • This integration extends beyond traditional voice and chatbot Amazon Lex capabilities by providing advanced conversational abilities via large language models (LLMs). The system intelligently searches configured knowledge bases, customer information, web content, and third-party application data to respond to customer questions when they don’t match predefined intents. Administrators can set custom guardrails for their instance, defining restrictions on response generation and monitoring Amazon Q in Connect performance.
  • Generative AI–powered automated evaluations: Supervisors can automatically evaluate up to 100 percent of contacts using generative AI.
  • Generative AI–powered contact categorization: Improves existing semantic match functionality using natural language intents.

  Improved interfaces and tools

  Enhanced capabilities for bot management and monitoring, simplifying the creation and optimization of automated experiences.

  • Amazon Connect for WhatsApp Business messaging – Natively integrate with WhatsApp Business messaging so customers can receive support over WhatsApp in addition to existing Amazon Connect channels such as voice, SMS, chat, and Apple Messages for Business. This addition to Amazon Connect omnichannel capabilities helps businesses meet customers on their preferred communication channel while maintaining consistent service delivery and management within the Amazon Connect application.
  • Contact Lens conversational AI bot dashboards – Offers analytics to monitor the performance of your conversational AI bots built in Amazon Connect.
  • Self-service voice (IVR) recording and interaction logs on contact details – Provides comprehensive records of self-service interactions, including audio recordings.
  • Improved intraday forecasts – Allows comparison of intraday forecasts against previously published forecasts.
  • Salesforce Contact Center with Amazon Connect (Preview) – Natively integrates the digital channels and unified routing of Amazon Connect into Salesforce customer relationship management (CRM) system. This new offering allows companies to use a single routing and workflow system for both Amazon Connect and Salesforce channels, intelligently directing calls, chats, and cases to the appropriate self-service or agent interaction. If you’re interested, sign up to join the preview.

  Enhanced security for chat

  New features that enhance security and compliance in chat interactions, enabling secure handling of sensitive information.

  • Collection of sensitive customer data within chats – Amazon Connect chat and messaging now includes a data privacy option that enables secure handling of sensitive customer information during chat interactions. This feature protects personally identifiable information (PII) and payment card industry (PCI) data, promoting compliance with data protection regulations.

  Key benefits

  The latest features of Amazon Connect combine generative AI, enhanced security, and streamlined bot management to help businesses:

  • Transform customer experience – Amazon Connect elevates customer interactions through AI–powered segmentation, enabling personalized engagement strategies. The new WhatsApp Business messaging expands omnichannel support capabilities, meeting customers on their preferred channel. Additionally, advanced bot capabilities, including Amazon Q in Connect, enhance self-service resolution rates, delivering more efficient customer experiences.
  • Enhance security and operations – Contact centers can now strengthen their security posture with PCI-compliant chat interactions while maintaining operational efficiency. Custom AI guardrails promote appropriate response generation, while the simplified bot management interface eliminates the need for specialized expertise. Analytics and forecasting capabilities provide comprehensive performance monitoring, enabling data-driven decision-making for optimal contact center operations.
  • Pricing and availability – These features are available today in all AWS Regions where Amazon Connect is supported. For pricing, visit the Amazon Connect Pricing. For implementation guidance, visit the Amazon Connect documentation.

  — Eli

  Original source Report a problem

  Show more
• November 2025

  • No date parsed from source.
  • Detected by Releasebot:
    Nov 4, 2025
  

  Amazon Web Services by Amazon

  AWS Weekly Roundup: EventBridge, SNS FIFO, Amazon Corretto, Amazon Connect, Amazon Bedrock, and more

  Weekly AWS roundup highlights fresh launches across services from cross-account EventBridge delivery to high-throughput SNS FIFO, Redshift history mode, and Bedrock multimodal and Ray2 video capabilities. It signals ongoing product updates and new experiences for developers.

  Last week's launches

  I counted about 40 new launches from AWS since last week 6 back to our normal rhythm of releases. Services teams are listening to your feedback and developing little (or big) changes that makes your life easier when working with our services. The ability to support multiple sessions in the AWS Console is my favorite one so far in 2025.

  But our teams didn’t stop there, let’s look at the last week’s new announcements.

  Beside the usual Regional expansion (new capabilities that are now available in a new Region), here are the launches that got my attention.

  • Amazon EventBridge announces direct delivery to cross-account targets 6 Amazon EventBridge is now able to deliver events to targets in another AWS account directly without having to send them to the default bus in the target account first. This will simplify so many architectures out there! It supports any target that supports resource-based policies, including AWS Lambda, Amazon Simple Queue Service (Amazon SQS), Amazon Simple Notification Service (Amazon SNS), Amazon Kinesis, and Amazon API Gateway.

  • Amazon Corretto quaterly update 6 We announced quarterly security and critical updates for Amazon Corretto Long-Term Supported (LTS) and Feature Release (FR) versions of OpenJDK. Corretto 23.0.2, 21.0.6, 17.0.14, 11.0.26, 8u442 are now available for download. Amazon Corretto is a no-cost, multi-platform, production-ready distribution of OpenJDK. You can download the updates from the Corretto home page or just type apt-get or yum update.

  • High-throughput mode for Amazon SNS FIFO Topics 6 Amazon SNS now supports high-throughput mode for SNS FIFO topics, with default throughput matching SNS standard topics across all Regions. When you enable high-throughput mode, SNS FIFO topics will maintain order within message group, while reducing the deduplication scope to the message-group level. With this change, you can leverage up to 30K messages per second (MPS) per account by default in US East (N. Virginia) Region, and 9K MPS per account in US West (Oregon) and Europe (Ireland) Regions, and request quota increases for additional throughput in any Region.

  • Amazon Connect agent workspace now supports audio optimization for Citrix and Amazon WorkSpaces virtual desktops 6 Amazon Connect agent workspace now supports the ability to redirect audio from Citrix and Amazon WorkSpaces Virtual Desktop Infrastructure (VDI) environments to a customer service agent’s local device. Audio redirection improves voice quality and reduces latency for voice calls handled on virtual desktops, providing a better experience for both end customers and agents.

  • Amazon Redshift announces support for History Mode for zero-ETL integrations 6 This new capability enables you to build Type 2 Slowly Changing Dimension (SCD 2) tables on your historical data from databases, out-of-the-box in Amazon Redshift, without writing any code. History mode simplifies the process of tracking and analyzing historical data changes, allowing you to gain valuable insights from your data’s evolution over time.

  Finally, Amazon Bedrock has its own set of announcements. First, for anyone investing in retrieval-augmented generation, Bedrock now support multimodal content with Cohere Embed 3 Multilingual and Embed 3 English models. This enables you to create embeddings to not only index text, but also images.

  Second, read Luma AI’s Ray2 visual AI model now available in Amazon Bedrock. Luma Ray2 is a large-scale video-generation model capable of creating realistic visuals with fluid, natural movement. With Luma Ray2 in Amazon Bedrock, you can generate production-ready video clips with seamless animations, ultrarealistic details, and logical event sequences with natural language prompts, removing the need for technical prompt engineering. Ray2 currently supports 5- and 9-second video generations with 540p and 720p resolution.

  And finally, Amazon Bedrock Flows announces preview of multi-turn conversation support. Amazon Bedrock Flows enables you to link foundation models (FMs), Amazon Bedrock Prompts, Amazon Bedrock Agents, Amazon Bedrock Knowledge Bases, Amazon Bedrock Guardrails, and other AWS services together to build and scale pre-defined generative AI workflows. This week, the team announced preview of multi-turn conversation support for agent nodes in Flows. This capability enables dynamic, back-and-forth conversations between users and flows, similar to a natural dialogue.

  For a full list of AWS announcements, be sure to keep an eye on the What's New at AWS page.

  Other AWS events

  Check your calendar and sign up for upcoming AWS events.

  AWS Summits season is starting! I’m already working with the local team to prepare content for the Summits in Paris and London. Summits are free online and in-person events that bring the cloud computing community together to connect, collaborate, and learn about AWS. Stay updated by visiting the official AWS Summit website and sign up for notifications to learn when registration opens for events in your area.

  AWS GenAI Lofts are collaborative spaces and immersive experiences that showcase AWS expertise in cloud computing and AI. They provide startups and developers with hands-on access to AI products and services, exclusive sessions with industry leaders, and valuable networking opportunities with investors and peers. Find a GenAI Loft location near you, and don’t forget to register.

  Browse all upcoming AWS led in-person and virtual events here.

  That’s all for this week. Check back next Monday for another Weekly Roundup!

  6 seb
  

  This post is part of our Weekly Roundup series. Check back each week for a quick roundup of interesting news and announcements from AWS!

  Original source Report a problem

  Show more
• Oct 27, 2025

  • Parsed from source:
    Oct 27, 2025
  • Detected by Releasebot:
    Nov 12, 2025
  

  Amazon Web Services by Amazon

  AWS Weekly Roundup: AWS RTB Fabric, AWS Customer Carbon Footprint Tool, AWS Secret-West Region, and more (October 27, 2025)

  This week AWS delivered major product updates including GA of AWS RTB Fabric, expanded Customer Carbon Footprint Tool with Scope 3 data, and new region availability. Incidents in us-east-1 were resolved with enhancements like CloudWatch incident reports and larger Lambda async payloads.

  This week started with challenges for many using services in the the North Virginia (us-east-1) Region. On Monday, we experienced a service disruption affecting DynamoDB and several other services due to a DNS configuration problem. The issue has been fully resolved, and you can read the full details in our official summary. As someone who works closely with developers, I know how disruptive these incidents can be to your applications and your users. The teams are learning valuable lessons from this event that will help improve our services going forward.

  Last week’s launches

  On a brighter note, I’m excited to share some launches and updates from this past week that I think you’ll find interesting.

  Last week’s launches

  • AWS RTB Fabric is now generally available — If you’re working in advertising technology, you’ll be interested in AWS RTB Fabric, a fully managed service for real-time bidding workloads. It connects AdTech partners like SSPs, DSPs, and publishers through a private, high-performance network that delivers single-digit millisecond latency—critical for those split-second ad auctions. The service reduces networking costs by up to 80% compared to standard cloud solutions with no upfront commitments, and includes three built-in modules to optimize traffic, improve bid efficiency, and increase bid response rates. AWS RTB Fabric is available in US East (N. Virginia), US West (Oregon), Asia Pacific (Singapore and Tokyo), and Europe (Frankfurt and Ireland).

  • Customer Carbon Footprint Tool now includes Scope 3 emissions data — Understanding the full environmental impact of your cloud usage just got more comprehensive. The AWS Customer Carbon Footprint Tool (CCFT) now covers all three industry-standard emission scopes as defined by the Greenhouse Gas Protocol. This update adds Scope 3 emissions—covering the lifecycle carbon impact from manufacturing servers, powering AWS facilities, and transporting equipment to data centers—plus Scope 1 natural gas and refrigerants. With historical data available back to January 2022, you can track your progress over time and make informed decisions about your cloud strategy to meet sustainability goals. Access the data through the CCFT dashboard or AWS Billing and Cost Management Data Exports.

  Additional updates

  I thought these projects, blog posts, and news items were also interesting:

  • AWS Secret-West Region is now available — AWS launched its second Secret Region in the western United States, capable of handling mission-critical workloads at the Secret U.S. security classification level. This new region provides enhanced performance for latency-sensitive workloads and offers multi-region resiliency with geographic separation for Intelligence Community and Department of Defense missions. The infrastructure features data centers and network architecture designed, built, accredited, and operated for security compliance with Intelligence Community Directive requirements.

  • Amazon CloudWatch now generates incident reports — CloudWatch investigations can now automatically generate comprehensive incident reports that include executive summaries, timeline of events, impact assessments, and actionable recommendations. The feature collects and correlates telemetry data along with investigation actions to help teams identify patterns and implement preventive measures through structured post-incident analysis.

  • Amazon Connect introduces threaded email views — Amazon Connect email now displays exchanges in a threaded format and automatically includes prior conversation context when agents compose responses. These enhancements make it easier for both agents and customers to maintain context and continuity across interactions, delivering a more natural and familiar email experience.

  • Amazon EC2 I8g instances expand to additional regions — Storage Optimized I8g instances are now available in Europe (London), Asia Pacific (Singapore), and Asia Pacific (Tokyo). Powered by AWS Graviton4 processors and third-generation AWS Nitro SSDs, these instances deliver up to 60% better compute performance and 65% better real-time storage performance per TB compared to previous generation I4g instances, with storage I/O latency reduced by up to 50%.

  • AWS Location Service adds enhanced map styling — Developers can now incorporate terrain visualization, contour lines, real-time traffic overlays, and transportation-specific routing details through the GetStyleDescriptor API. The new styling parameters enable tailored maps for specific applications—from outdoor navigation to logistics planning.

  • CloudWatch Synthetics introduces multi-check canaries — You can now bundle up to 10 different monitoring steps in a single canary using JSON configuration without custom scripts. The multi-check blueprints support HTTP endpoints with authentication, DNS validation, SSL certificate monitoring, and TCP port checks, making API monitoring more cost-effective.

  • Amazon S3 Tables now generates CloudTrail events — S3 Tables now logs AWS CloudTrail events for automatic maintenance operations, including compaction and snapshot expiration. This enables organizations to audit the maintenance activities that S3 Tables automatically performs to enhance query performance and reduce operational costs.

  • AWS Lambda increases asynchronous invocation payload size to 1 MB — Lambda has quadrupled the maximum payload size for asynchronous invocations from 256 KB to 1 MB across all AWS Commercial and GovCloud (US) Regions. This expansion streamlines architectures by allowing comprehensive data to be included in a single event, eliminating the need for complex data chunking or external storage solutions. Use cases now better supported include large language model prompts, detailed telemetry signals, complex ML output structures, and complete user profiles. The update applies to asynchronous invocations through the Lambda API or push-based events from services like S3, CloudWatch, SNS, EventBridge, and Step Functions. Pricing remains at 1 request charge for the first 256 KB, with 1 additional charge per 64 KB chunk thereafter.

  Upcoming AWS events

  Keep a look out and be sure to sign up for these upcoming events:

  • AWS re:Invent 2025 (December 1-5, 2025, Las Vegas) — AWS flagship annual conference offering collaborative innovation through peer-to-peer learning, expert-led discussions, and invaluable networking opportunities. Registration is now open.

  • Join the AWS Builder Center to learn, build, and connect with builders in the AWS community. Browse for upcoming in-person and virtual developer-focused events in your area.

  That’s all for this week. Check back next Monday for another Weekly Roundup!

  ~ micah

  Original source Report a problem

  Show more
• Oct 13, 2025

  • Parsed from source:
    Oct 13, 2025
  • Detected by Releasebot:
    Nov 12, 2025
  

  Amazon Web Services by Amazon

  AWS Weekly Roundup: Amazon Quick Suite, Amazon EC2, Amazon EKS, and more (October 13, 2025)

  AWS caps a busy week with AI powered tools and infra upgrades headlined by Amazon Quick Suite, new EC2 instance lines, EKS 1.34, encrypted IAM Identity Center data, VPC Lattice IPv4 scaling, Q Developer for pricing intel, and Db2 backups plus related updates.

  This week I was at the inaugural AWS AI in Practice meetup from the AWS User Group UK. AI-assisted software development and agents were the focus of the evening! Next week I’ll be in Italy for Codemotion (Milan) and an AWS User Group meetup (Rome). My sessions there will be about AI agents and context engineering. I am also excited to try the new Amazon Quick Suite that brings AI-powered research, business intelligence, and automation capabilities into a single workspace.

  Last week’s launches

  Here are the launches that got my attention this week:

  • Amazon Quick Suite – A new agentic teammate that quickly answers your questions at work and turns those insights into actions for you. Read more in Esra’s launch post.
  • Amazon EC2 – General-purpose M8a instances powered by the 5th Generation AMD EPYC (codename Turin) processors and compute-optimized C8i and C8i-flex instances powered by custom Intel Xeon 6 processors are now available.
  • Amazon EKS – EKS and EKS Distro now support Kubernetes version 1.34 with several improvements.
  • AWS IAM Identity Center – AWS Key Management Service keys can now be used to encrypt identity data stored in IAM Identity Center organization instances.
  • Amazon VPC Lattice – You can now configure the number of IPv4 addresses assigned to resource gateway elastic network interfaces (ENIs). The IPv4 addresses are used for network address translation and determine the maximum number of concurrent IPv4 connections to a resource
  • Amazon Q Developer – Amazon Q Developer can help you get information about AWS product and service pricing, availability, and attributes, making it easier to select the right resources and estimate workload costs using natural language. More info in this blog post.
  • Amazon RDS for Db2 – You can now perform native database-level backups, offering greater flexibility in database management and migration.
  • AWS Service Quotas – Get notified of your quota usage with automatic quota management. Configure your preferred notifications channels, such as email, SMS, or Slack. Notifications are also available in AWS Health, and you can subscribe to related AWS Cloudtrail events for automation workflows.
  • Amazon Connect – You can now programmatically enrich case data with the new case APIs to link related cases, add custom related items, and search across them. You can now also customize service level calculations to your specific needs. New capabilities that have just been introduced include copy and bulk edit of agent scheduling configuration and agent schedule adherence notifications.
  • AWS Client VPN – Now supports MacOS Tahoe.

  Additional updates

  Here are some additional projects, blog posts, and news items that I found interesting:

  • Serverless ICYMI Q3 2025 – A quarterly recap of serverless news, in case you missed it.
  • Best practices for migrating from Apache Airflow 2.x to Apache Airflow 3.x on Amazon MWAA – A guide to help get the benefit of the new release.
  • Building self-managed RAG applications with Amazon EKS and Amazon S3 Vectors – A reference architecture for building and deploying a self-managed RAG application using open source tools such as Ray, Hugging Face, and LangChain.
  • BBVA: Building a multi-region, multi-country global Data and ML Platform at scale – A six-part series of posts describing the journey to transform BBVA entire data analytics infrastructure with one of the largest and most complex cloud migrations in the banking sector.
  • Customizing text content moderation with Amazon Nova – Fine-tune Amazon Nova for content moderation tasks tailored to your requirements using domain-specific training data and organization-specific moderation guidelines.

  Upcoming AWS events

  Check your calendars so that you can sign up for these upcoming events:

  • AWS AI Agent Global Hackathon – This is your chance to dive deep into our powerful generative AI stack and create something truly awesome. From September 8th to October 20th, you have the opportunity to create AI agents using AWS suite of AI services, competing for over $45,000 in prizes and exclusive go-to-market opportunities.
  • AWS Gen AI Lofts – You can learn AWS AI products and services with exclusive sessions, meet industry-leading experts, and have valuable networking opportunities with investors and peers. Register in your nearest city: Paris (October 7–21), London (Oct 13–21), and Tel Aviv (November 11–19).
  • AWS Community Days – Join community-led conferences that feature technical discussions, workshops, and hands-on labs led by expert AWS users and industry leaders from around the world: Budapest (October 16).

  Join the AWS Builder Center to learn, build, and connect with builders in the AWS community. Browse here upcoming in-person events, developer-focused events, and events for startups.

  That’s all for this week. Check back next Monday for another Weekly Roundup!
  – Danilo

  Original source Report a problem

  Show more
• Oct 1, 2025

  • Parsed from source:
    Oct 1, 2025
  • Detected by Releasebot:
    Oct 24, 2025
  

  Amazon Quicksight by Amazon

  Amazon Quick Sight announces the general availability of a new data preparation experience

  Amazon QuickSight introduces a visual data preparation experience that lets business users clean, transform, and join data in multi-step workflows without writing code. It expands dataset sources, supports 20x larger cross‑source joins, improves traceability and reusability, and is GA in multiple regions for QuickSight and Quick Suite Enterprise.

  Amazon Quick Sight, a capability of Amazon Quick Suite, now offers a visual data preparation experience that helps business users perform advanced data transformations without writing complex code. Users can now clean, transform, and combine data in multi-step workflows—appending tables, aggregating data, executing flexible joins, and other advanced operations that previously required custom programming or SQL commands.

  Users can easily track data transformations step-by-step, enhancing traceability and shareability. With the ability to utilize datasets as a source expanded from 3 to 10 levels, teams can build reusable transformation logic that cascades across departments. For instance, centralized data analysts can now prepare foundational data sets that can then be further customized by regional business users, applying territory-specific calculations and business logic with simple clicks. The enhanced experience now also supports 20X larger cross-source joins, moving from a previous capacity of 1GB to 20GB today.

  This feature is available to Quick Sight Author and Author Pro customers in the following regions: US East (N.Virginia and Ohio), US West (Oregon), Canada (Central), South America (Sao Paulo), Europe (Frankfurt, Milan, Paris, Spain, Stockholm, Ireland, London, Zurich), Africa (Cape Town), Middle East (UAE), Israel (Tel Aviv), Asia Pacific (Jakarta, Mumbai, Singapore, Tokyo, Seoul, Sydney), AWS GovCloud (US-West, US- East) and to Quick Suite Enterprise subscribers in US East (N. Virginia), US West (Oregon), Asia Pacific (Sydney), and Europe (Ireland). For more details, read our documentation here.

  This is a companion discussion topic for the original entry at https://aws.amazon.com/about-aws/whats-new/2025/10/amazon-quick-sight-general-availability-data-preparation-experience

  Original source Report a problem

  Show more
• Oct 1, 2025

  • Parsed from source:
    Oct 1, 2025
  • Detected by Releasebot:
    Oct 14, 2025
  

  Amazon Quicksight by Amazon

  Amazon Quick Sight expands font customization for visuals

  Amazon QuickSight expands font customization to data labels and axes across charts, dashboards, reports, and embeds. Users can tailor size, family, color, and styles to match branding and boost readability on large screens. Available in all regions with the visual formatting guide.

  Amazon Quick Sight now supports font customization for data labels and axes

  Authors can now customize fonts for data labels and axes in supported charts, in addition to the previously supported font customization for visual titles, subtitles, and legend, as well as tables and pivot tables headers.

  Authors can set the font size (in pixels), font family, color, and styling options like bold, italics, and underline across analysis, including dashboards, reports and embedded scenarios. With this update, you can further align your dashboard's fonts with your organization's branding guidelines, creating a more cohesive and visually appealing experience. Additionally, the expanded font customization options help improve readability, especially when viewing visualizations on large screens.

  This is now available in all supported Amazon Quick Suite regions.

  Learn more

  To learn more about this, visit Amazon Quick Suite Visual formatting guide.

  Original entry

  This is a companion discussion topic for the original entry at https://aws.amazon.com/about-aws/whats-new/2025/10/amazon-quicksight-expands-font-customization

  Original source Report a problem

  Show more
• October 2025

  • No date parsed from source.
  • Detected by Releasebot:
    Oct 10, 2025
  

  Amazon Quicksight by Amazon

  Introducing Amazon Quick Suite: your agentic AI-powered workspace

  Amazon unveils general availability of Quick Suite, an agentic teammate that distills insights from your data and public sources and turns them into actions in Salesforce, Jira, ServiceNow, and more. It automates tasks, supports chat and BI, with a 30‑day trial and regional availability.

  Amazon Quick Suite

  Today, we’re announcing the general availability of Amazon Quick Suite - a new set of agentic teammates that helps you get the answers you need using all of your business data and move instantly from insights to action. Quick Suite retrieves insights across the public internet and all your documents, including information in Slack, Salesforce, Snowflake, databases, and other places your company keeps important data. Whether you need a single data point, a PhD-level research project, an entire strategy tailored to your context, or anything in between, Quick Suite quickly gets you all the relevant information.

  Quick Suite helps you seamlessly transition from getting answers to taking action in popular applications (like creating or updating Salesforce opportunities, Jira tickets, or ServiceNow incidents). Quick Suite can also help you automate tasks—from routine, daily tasks like responding to RFPs and preparing for customer meetings to automating the most complex business processes such as invoice processing and account reconciliation. All of your data is safe and private. Your queries and data are never used to train models, and you can tailor the Quick Suite experience to you. Your AWS administrator can turn on Quick Suite in only a few steps, and your new agentic teammate will be ready to go. New Quick Suite customers receive a 30-day free trial for up to 25 users.

  You can experience the full breadth of Quick Suite capabilities for chat, research, business intelligence, and automation in the following AWS Regions: US East (N. Virginia), US West (Oregon), Asia Pacific (Sydney), and Europe (Ireland), and we’ll expand availability to additional AWS Regions over the coming months.

  Learn more

  To learn more about Quick Suite and its capabilities, read our deep-dive blog.

  Original source Report a problem

  Show more