Document360 Release Notes

DEPRECATION NOTICE

KB Site 1.0 support ends in December 2025. Upgrade to KB Site 2.0 to access new features, enhanced security, and full compliance with WCAG 2.1 AA. Our team will take care of the entire migration for you, requiring no effort on your part.

Document360 v11.11.1 is now live, introducing the Knowledge Pulse module, an AI-powered dashboard that improves content accuracy and reuse through duplicate detection. This release also enables importing articles from PDFs, includes new API endpoints for retrieving articles by slug, as well as a version upgrade to the Markdown editor. This update also includes several usability improvements, editor refinements, and performance optimizations across the knowledge base portal and site.

Features/Enhancements

Introducing Knowledge Pulse - with duplicate content detection using Eddy AI
Category: Content reuse | Feature
We’ve introduced the new Knowledge Pulse dashboard - your one place to track all project-level reports related to content accuracy and consistency.
The first feature available in this dashboard is Content duplication detection, powered by Eddy AI. It scans all your articles, identifies similar or identical paragraphs, and helps you convert repeated content into reusable snippets. This ensures a single source of truth and makes future updates easy and efficient.
From the scan report, you can:

• Preview duplicate content and see where it appears across articles.
• View match percentages showing how closely each duplicate matches the snippet content.
• Replace repeated content with reusable snippets in one step.
  For more information, read the article on the Duplicate content detection.

Follow and Acknowledge articles functionality for JWT readers
Category: Knowledge base site | Enhancement
JWT-authenticated readers can now follow specific articles or entire categories to stay informed when content is updated. Update notifications are sent to their registered email, and each message includes an option to manage future alerts directly from the email.
Reader acknowledgment can also be enabled for JWT-authenticated readers. Each acknowledgment is recorded in Analytics with the reader’s email and timestamp, helping teams track confirmation and compliance.
For more information, read the article on Following articles and categories.

AI writing agent enhancements
Category: AI writing agent | Enhancement
The AI writing agent and Style guide are now available in all languages supported by Eddy AI. This enhancement extends AI-assisted authoring to more users across regions and language preferences.
In addition, users can now view and manage their writing credits directly in the editor, with clear progress indicators and warnings when credits are running low.
This release also includes other minor updates and usability refinements, such as the ability to retain prompts when switching between writing modes, create articles without applying a style guide, upload files using drag-and-drop, and view clearer loading messages during article generation.
For more information, read the article on AI writing agent.

API enhancements for article retrieval and localization
Category: API documentation | Enhancement
This release introduces several improvements to the API for retrieving and managing articles:

• New endpoints for URL-based retrieval: You can now fetch articles, page categories, and documents (articles/page categories) directly by their slug, without needing the article ID.
• Redirect handling in APIs: When an article includes a redirect, the API now returns a link to the redirected article in the API response.
• Language metadata in responses: API responses now include language codes, URLs, and translation statuses for all available translations of an article.
  For more information, refer to Document360’s API documentation.

Markdown editor version upgrade (v1.4.10 → v3.2.2)
Category: Markdown editor | Enhancement
The Markdown editor has been upgraded to v3.2.2. The toolbar, layout, icons, and overall editor structure remain unchanged, so this update does not affect how you work with the editor. The only visible change is the updated color styling of the rendered preview within the editor. A new More menu is also available, grouping overflow toolbar options on smaller screens.
This upgrade introduces performance improvements and updated core behavior. The editor now re-renders only the modified block, resulting in smoother editing and scrolling. You may notice minor rendering differences in articles due to updated core libraries. LaTeX now supports only single dollar signs for both inline and block expressions, and any text beginning with four spaces is treated as a code block.

Export to PDF enhancements
Category: Export to PDF | Enhancements
This update improves navigation and export behavior when generating PDFs from the knowledge base. Internal article and heading links now work intelligently: when the linked content is part of the export, the link opens within the PDF; when it is not included, the link redirects to the corresponding article on the knowledge base site.
In addition, logged-in readers in mixed knowledge bases can now bulk export both public and private articles as PDF, allowing consistent access to content across different visibility levels.
For more information, read the article on Downloading articles from the KB site.

Other updates

• Improved “Find and replace” behavior to exclude elements such as variables, snippets, glossaries, code blocks, and hyperlinks from replacement operations.
• Added SEO configuration fields (Meta title, Meta description, and URL slug) for index categories to improve search optimization for category landing pages.
• Increased the character limit for feedback comments in the Knowledge base site and Eddy AI responses from 500 to 1000 characters, with visible character count and expanded text box for easier input.

NOTE

Minor security updates, bug fixes, and performance improvements have also been implemented across the Knowledge base portal and Knowledge base site.

Original source Report a problem

DEPRECATION NOTICE

KB Site 1.0 support ends in December 2025. Upgrade to KB Site 2.0 to access new features, enhanced security, and full compliance with WCAG 2.1 AA. Our team will take care of the entire migration for you, requiring no effort on your part.

Document360 v11.10.2 is now live, delivering an improved authoring experience with enhanced multi-level numbered lists for clearer, more structured documentation. This release also includes key security, performance, and stability updates across the Knowledge base portal and site.

Enhancement

New formatting options for multi-level numbered lists

Category: Numbered lists | Enhancement

The Editor now supports enhanced multi-level numbered lists. You can create indented lists with structured numbering across multiple levels, giving your content a clear and consistent hierarchy. As you increase indentation, the numbering and bullet styles now rotate automatically: (1→i→a) for numbered lists and (●→○→■) for bulleted lists.

For numbers, lower alpha, and lower Roman styles, you can also choose parentheses formatting (for example, 1) instead of 1.) when creating indented lists. The numbering style dropdown now includes visual previews, replacing plain text labels and making it easier to choose the desired format.

For more information, read the article on the Advanced WYSIWYG editor.

NOTE

Minor security updates, bug fixes, and performance improvements have also been implemented across the Knowledge base portal and Knowledge base site.

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Original source Report a problem

DEPRECATION NOTICE

KB Site 1.0 support ends in December 2025. Upgrade to KB Site 2.0 to access new features, enhanced security, and full compliance with WCAG 2.1 AA. Our team will take care of the entire migration for you, requiring no effort on your part.

Document360 v11.10.1 is now live, introducing contextual AI assistance in widgets and the ability to view Service Provider (SP) certificate details. This update also includes several security, performance, and stability improvements across the knowledge base portal and site.

Features/Enhancements

Contextual AI assistance in the Knowledge Base widget

Category: Knowledge Base widget | Feature

The Knowledge Base widget now includes Contextual AI assistance, powered by Eddy AI. This update helps you provide proactive, context-aware help to your end users without requiring them to search manually.

For example, when a user visits a pricing page or clicks a “Need help?” button in your product, the widget can automatically display relevant guidance based on that page or action. This enhancement removes friction and ensures users receive the right information exactly when they need it.

For more information, read the article about URL mapping.

View Document360 SSO certificate expiry details

Category: Single Sign-On | Enhancement

You can now view the expiry date of the Document360 SSO certificate used for SAML authentication. A blue information banner appears at the top of the SAML/OpenID configuration page 15 days before the certificate expires. This banner is visible only to team accounts with permissions to configure SSO and applies to all SAML configurations in the project.

For more information, read the article about SAML.

NOTE

Minor security updates, bug fixes, and performance improvements have also been implemented across the Knowledge base portal and Knowledge base site.

October 2025 - 11.10.1.2 (Patch release)

Download the Document360 SSO certificate

Category: Single Sign-On | Enhancement

You can now download the Document360 SSO certificate (used for SAML authentication) directly from the Settings > Users & security > SAML/OpenID page. This certificate is required when configuring or renewing SSO in your Identity Provider (IdP), especially for IdPs that cannot automatically read certificate details from metadata.

The Download certificate option is available within the blue information banner displayed above the SAML configuration list.

This update does not affect the SSO configuration process and is intended to simplify certificate renewal and management.

For more information, read the article about SAML.

Enable direct redirection to the Knowledge base site for IdP-initiated SSO

Category: Authentication and access | Enhancement

For customers using IdP-initiated SAML SSO, users can now be redirected directly to the Knowledge Base site after authentication, bypassing the Project Dashboard.

To enable this behavior, update the RelayState field in your identity provider (IdP) configuration with the URL of the desired Knowledge Base site. The value must be URL-encoded. Once configured, users signing in through IdP-initiated SSO will land directly on the specified site instead of the dashboard.

This change applies only to IdP-initiated SSO flows. SP-initiated and non-SAML authentication methods remain unaffected.

For more information, read the article about SAML.

Original source Report a problem

Features/Enhancements

Introducing the Floik AI Capture bundle

Category: Floik AI | Feature

You no longer need third-party tools to capture media for your documentation. With the new Floik AI Capture bundle, you can create step by step guides, screen captures, video recordings, and interactive demos directly from the Advanced WYSIWYG editor on your Chrome browser.

• Step by step guides: Record your screen while performing a walkthrough. Floik AI automatically extracts key screenshots from the video and converts them into a sequence of steps with instructions.
• Screen capture: Take screenshots of a selected area, browser tab, or window. You can annotate and edit the captures before embedding them into your article. Captures are automatically saved to your Document360Drive.
• Video recording: Record screen activity for a selected area, tab, or window. You can choose Screen only video or Screen + Camera video while recording. You can trim or edit the video, add AI-generated voiceovers in multiple languages and captions, and embed the video in your article.
• Interactive demos: Build guided, clickable walkthroughs with tooltips, hotspots, and voiceovers to simulate real product interactions within your documentation.

This bundle is available exclusively on KB Site 2.0 for all customers as an add on. Existing customers can try the bundle free for 7 days. After the trial, it can be purchased as an add-on by sending a request to the support team.

PDF export enhancements

Category: PDF export | Enhancement

We’ve introduced several improvements to the PDF export feature to make your exported documentation more accurate, customizable, and consistent with your knowledge base site.

The enhancements include:

• Custom TOC labels: You can change the default Table of Contents text, with support for localization.
• Watermark support: Add watermarks to your PDFs with options to adjust position and opacity.
• Cover page customization: New option to upload a full-page background image for the cover page, with adjustable opacity to align with your company branding.
• Export controls: Admins can now disable the option to export multiple articles at once, based on organizational needs.

For more information, read the article on Designing a PDF template.

Other updates

• You can now create decision trees in the default language of your project. Interactive decision trees are available in all the languages supported in the Documentation module. This allows you to create localized content for different regions within the same workspace.
• The language dropdown on the knowledge base site will now only appear if multiple languages are configured. When there is only one language, the dropdown is hidden, reducing confusion for readers and preventing the impression that other language versions exist.
• On the knowledge base site, article and category titles in the category tree now wrap to a second line before being truncated with an ellipsis, making longer titles easier to read.
• Article redirection rules now support source URLs containing the + character. This ensures smoother article migrations when URLs include +.
• The portal and settings pages have been refreshed with an updated design for a more consistent experience.

NOTE

Minor security updates, bug fixes, and performance improvements have also been implemented across the Knowledge base portal and Knowledge base site.

For your information (FYI)

KB Site 1.0 support ends in December 2025. Upgrade to KB Site 2.0 to access new features, enhanced security, and full compliance with WCAG 2.1 AA. Our team will take care of the entire migration for you, requiring no effort on your part.

Original source Report a problem

Document360 version 11.8.2 is now live, introducing an enhancement that improves the reading and navigation experience in your knowledge base site.

Enhancement

Customize collapsed state for TOC sub-headings

Category: Knowledge base site | Enhancement

You can now choose to have sub-headings (H3, H4) in the Table of Contents (TOC) collapsed by default. This makes it easier for readers to scan and navigate lengthy articles without the need to go through multiple expanded sections.

You can configure this option in the knowledge base portal from:

• Settings > Knowledge base site > Customize site > Documentation
• Settings > Knowledge base site > Article settings & SEO > Article right

For more information, read the articles on configuring article settings & customizing the Documentation page.

[Image: Settings for article visibility, including options for table of contents and comments.]

NOTE

Minor security updates, bug fixes, and performance improvements have also been implemented across the Knowledge base portal and Knowledge base site.

For your information (FYI)

KB Site 1.0 support ends in December 2025. Upgrade to KB Site 2.0 to access new features, enhanced security, and full compliance with WCAG 2.1 AA. Our team will take care of the entire migration for you, requiring no effort on your part.

Original source Report a problem

Enhancement

Customize collapsed state for TOC sub-headings

Category: Knowledge base site | Enhancement

You can now choose to have sub-headings (H3, H4) in the Table of Contents (TOC) collapsed by default. This makes it easier for readers to scan and navigate lengthy articles without the need to go through multiple expanded sections.

You can configure this option in the knowledge base portal from:

• Settings > Knowledge base site > Customize site > Documentation
• Settings > Knowledge base site > Article settings & SEO > Article right

For more information, read the articles on configuring article settings & customizing the Documentation page.

NOTE

Minor security updates, bug fixes, and performance improvements have also been implemented across the Knowledge base portal and Knowledge base site.

For your information (FYI)

KB Site 1.0 support ends in December 2025. Upgrade to KB Site 2.0 to access new features, enhanced security, and full compliance with WCAG 2.1 AA. Our team will take care of the entire migration for you, requiring no effort on your part.

Original source Report a problem

Document360 11.8.1 is now live, delivering enhancements across the dashboard, editor, content reuse, analytics, and knowledge base site. This release introduces a brand-new Overview page to help you manage your daily priorities, along with improved workflow guidance through the Publish button, and an upgraded article information panel that brings key article details into a single view. We've also enhanced the snippet, glossary, and variable editors to support consistent formatting and better reusability.

Other updates include more flexible site customization options in KB Site 2.0, improved cross-reference control when cloning articles, the ability to identify readers in Eddy AI analytics, and the option to choose your preferred editor when creating new articles. Minor security and performance updates have also been implemented to improve overall platform stability.

Features/Enhancements

New, actionable Overview page

Category: Dashboard | Enhancement

Your Document360 dashboard just got a major upgrade. The new overview dashboard helps you start your day with a clear view of what needs attention. It now includes the following widgets:

• Tasks: Shows articles assigned to you through workflow assignment, feedback in your Feedback manager, and articles with review reminders you27ve worked on before. Tasks are grouped by due date (Overdue, Today, This Week, Snoozed) to help you focus on what27s most relevant.

NOTE
The Workflow assignment page is no longer available. Its functionality is now included in the Tasks card on the Overview page.

• Documents: Access recently edited and starred articles for your quick access.
• Analytics: View a snapshot of your article metrics, including total views, reads, likes, and dislikes for all articles you27ve created.
• Comments: See comments in articles where you27re a contributor, as well as those where you27ve been mentioned, along with quick access to the articles.

For more information, read the article about the Overview page.

Workflow status now integrated with the Publish button

Category: Editor | Enhancement

The Publish button is now combined with the workflow status dropdown. The button displays the current workflow status of the article and clicking it opens a dropdown with all workflow statuses, along with the Publish and Publish later options. Selecting a workflow status opens a dialog where you can assign the status, set a due date, and add comments. This update encourages writers to follow the documentation workflow defined for the project.

Also, when you assign a team account to a specific workflow status, the assignee will be retained if the article returns to that status later. All workflow assignees are automatically cleared once the article is published.

For more information, read the article about Managing workflow statuses.

Updated article information panel for better visibility and control

Category: Editor | Enhancement

The article information panel, accessible from the article header, now includes editable fields for the article slug and description, along with status and version indicators. It also displays contributor activity and a breadcrumb view of the article27s full category path, with support for deep nesting. These updates help contributors view and manage key article details in one place.

In addition, article statuses have been simplified across the platform:

• Draft (yellow icon): New articles that have not yet been published. (Article name)
• Published: Published articles remain unchanged. (Article name)
• Published article with a Draft version (green icon with yellow indicator): Published articles that are currently in draft mode for editing. (Article name)
• Unpublished (gray icon): Articles created but not yet published. (Article name)
• Stale (orange icon): Articles marked as stale for review. (Article name)

For more information, read the articles on Elements of the editor & Article statuses.

Improved editors for creating snippets, glossary terms, and variables

Category: Content reuse | Enhancement

The editor used for creating snippets has been upgraded to Advanced WYSIWYG with block-level formatting, media support, and controls like drag and drop, insert block, and delete block. Similarly, when creating glossary terms and variables, the editor is upgraded to offer consistent styling and basic formatting options. You can also use Find and replace while creating or editing snippets, making it easier to update reusable content. All your snippets will be automatically migrated to the new editors.

For more information, read the articles on Using variables, snippets, & glossary terms.

Improved site customization in KB Site 2.0

Category: Knowledge base site | Enhancement

The following enhancements are now available exclusively for KB Site 2.0 users. These updates give you more flexibility in customizing the layout, branding, and visual clarity of your knowledge base site:

• Improved navigation: Full article titles are now visible in the category tree, and you can show/hide the secondary navigation bar.
• Better branding support: Upload separate logos for light and dark themes.
• Dark mode updates: Customize icon and text colors to match your theme.
• Cleaner TOC formatting: Table of Contents headings now support improved styling and alignment.
• Visual feedback: Selected articles and categories in the category tree now display a subtle background highlight for better clarity.
• Brand consistency in shared articles: Retain custom CSS styles in articles shared via private links for consistent branding.

For more information, read the articles on Knowledge base site 2.0, customizing the knowledge base site, configuring the secondary navigation, and sharing articles via private link.

Control internal linking when cloning articles and categories

Category: Knowledge base portal | Enhancement

When cloning a category or article, you can now choose how cross-reference links in the cloned content should behave. Specifically, you can choose whether the links should:

• point to the newly cloned articles in the destination (Update to cloned option), or
• retain links to the original source articles (Retain original option).

This setting helps maintain accurate cross-references during large-scale operations like localization or content versioning, without requiring manual updates.

For more information, read the article on Cloning content.

Reader identity now visible in Eddy AI Analytics

Category: Analytics | Enhancement

A new 22Reader info22 column has been added to the Conversations table in Eddy AI Analytics, which lists all queries asked to Eddy AI. This column shows the name or email of the reader who asked the question. The column is visible only for private and mixed workspaces. This enhancement gives you better visibility into who is interacting with Eddy AI, helping you identify active users across workspaces and improve content based on valid user queries.

For more information, read the article on Eddy AI search analytics.

View the same article across workspaces using the Versioning mode

Category: Knowledge base site | Enhancement

When readers switch between workspaces on your knowledge base site, they27ll now stay on the same article, as long as it exists in the selected workspace. This provides a smoother experience for users navigating across different product versions or documentation branches. If the article isn27t available in the selected workspace, they27ll be redirected to the workspace27s main article with a clear message explaining why.

You can also customize the Workspace label in the portal to better match your site27s terminology.

This enhancement helps users compare content and view changes made across versions.

NOTE
This feature is available only for new projects created after 31st August 2024. Users who upgraded from the Legacy plan to the new pricing plan after this date can also access this feature.

For more information, read the article on Workspaces.

'New' filter is now selected by default on the What's new page

Category: Knowledge base site | Enhancement

When you visit the What27s new section on your knowledge base site, the New filter under the Activity section is now selected by default, making it easier for your readers to focus on the latest articles that have been added. We have also moved the Activity filter above the Workspace filter to improve visibility.

For more information, read about the What27s new section in the knowledge base site.

Choose your preferred Editor when creating new articles

Category: Editor | Enhancement

You can now choose your preferred editor when creating a new article, without changing your entire portal setting. This update is useful for developers or technical writers who prefer Markdown formatting, while still giving teams the flexibility to use the Advanced WYSIWYG editor as their default editor.

For more information, read about Managing articles.

Other updates

When generating responses, Eddy AI also considers the content inside article tabs along with the rest of the article content.

NOTE
Minor security updates, bug fixes, and performance improvements have also been implemented across the Knowledge base portal and Knowledge base site.

For your information (FYI)

KB Site 1.0 support ends in December 2025. Upgrade to KB Site 2.0 to access new features, enhanced security, and full compliance with WCAG 2.1 AA. Our team will take care of the entire migration for you, requiring no effort on your part.

Original source Report a problem

Features/Enhancements

New, actionable Overview page

Category: Dashboard | Enhancement

Your Document360 dashboard just got a major upgrade. The new overview dashboard helps you start your day with a clear view of what needs attention. It now includes the following widgets:

• Tasks: Shows articles assigned to you through workflow assignment, feedback in your Feedback manager, and articles with review reminders you've worked on before. Tasks are grouped by due date (Overdue, Today, This Week, Snoozed) to help you focus on what's most relevant.

Note: The Workflow assignment page is no longer available. Its functionality is now included in the Tasks card on the Overview page.

• Documents: Access recently edited and starred articles for your quick access.

• Analytics: View a snapshot of your article metrics, including total views, reads, likes, and dislikes for all articles you've created.

• Comments: See comments in articles where you're a contributor, as well as those where you've been mentioned, along with quick access to the articles.

For more information, read the article about the
Overview page.

Workflow status now integrated with the Publish button

Category: Editor | Enhancement

The Publish button is now combined with the workflow status dropdown. The button displays the current workflow status of the article and clicking it opens a dropdown with all workflow statuses, along with the Publish and Publish later options. Selecting a workflow status opens a dialog where you can assign the status, set a due date, and add comments. This update encourages writers to follow the documentation workflow defined for the project.

Also, when you assign a team account to a specific workflow status, the assignee will be retained if the article returns to that status later. All workflow assignees are automatically cleared once the article is published.

For more information, read the article about
Managing workflow statuses.

Updated article information panel for better visibility and control

Category: Editor | Enhancement

The article information panel, accessible from the article header, now includes editable fields for the article slug and description, along with status and version indicators. It also displays contributor activity and a breadcrumb view of the article's full category path, with support for deep nesting. These updates help contributors view and manage key article details in one place.

In addition, article statuses have been simplified across the platform:

• Draft (yellow icon): New articles that have not yet been published. (Article name)
• Published: Published articles remain unchanged. (Article name)
• Published article with a Draft version (green icon with yellow indicator): Published articles that are currently in draft mode for editing. (Article name)
• Unpublished (gray icon): Articles created but not yet published. (Article name)
• Stale (orange icon): Articles marked as stale for review. (Article name)

For more information, read the articles on
Elements of the editor & Article statuses.

Improved editors for creating snippets, glossary terms, and variables

Category: Content reuse | Enhancement

The editor used for creating snippets has been upgraded to Advanced WYSIWYG with block-level formatting, media support, and controls like drag and drop, insert block, and delete block. Similarly, when creating glossary terms and variables, the editor is upgraded to offer consistent styling and basic formatting options. You can also use Find and replace while creating or editing snippets, making it easier to update reusable content. All your snippets will be automatically migrated to the new editors.

For more information, read the articles on
Using variables, snippets, & glossary terms.

Improved site customization in KB Site 2.0

Category: Knowledge base site | Enhancement

The following enhancements are now available exclusively for KB Site 2.0 users. These updates give you more flexibility in customizing the layout, branding, and visual clarity of your knowledge base site:

• Improved navigation: Full article titles are now visible in the category tree, and you can show/hide the secondary navigation bar.
• Better branding support: Upload separate logos for light and dark themes.
• Dark mode updates: Customize icon and text colors to match your theme.
• Cleaner TOC formatting: Table of Contents headings now support improved styling and alignment.
• Visual feedback: Selected articles and categories in the category tree now display a subtle background highlight for better clarity.
• Brand consistency in shared articles: Retain custom CSS styles in articles shared via private links for consistent branding.

For more information, read the articles on
Knowledge base site 2.0, customizing the knowledge base site, configuring the secondary navigation, and sharing articles via private link.

Control internal linking when cloning articles and categories

Category: Knowledge base portal | Enhancement

When cloning a category or article, you can now choose how cross-reference links in the cloned content should behave. Specifically, you can choose whether the links should:

• point to the newly cloned articles in the destination (Update to cloned option), or
• retain links to the original source articles (Retain original option).

This setting helps maintain accurate cross-references during large-scale operations like localization or content versioning, without requiring manual updates.

For more information, read the article on
Cloning content.

Reader identity now visible in Eddy AI Analytics

Category: Analytics | Enhancement

A new "Reader info" column has been added to the Conversations table in Eddy AI Analytics, which lists all queries asked to Eddy AI. This column shows the name or email of the reader who asked the question. The column is visible only for private and mixed workspaces. This enhancement gives you better visibility into who is interacting with Eddy AI, helping you identify active users across workspaces and improve content based on valid user queries.

For more information, read the article on
Eddy AI search analytics.

View the same article across workspaces using the Versioning mode

Category: Knowledge base site | Enhancement

When readers switch between workspaces on your knowledge base site, they’ll now stay on the same article, as long as it exists in the selected workspace. This provides a smoother experience for users navigating across different product versions or documentation branches. If the article isn’t available in the selected workspace, they'll be redirected to the workspace's main article with a clear message explaining why.

You can also customize the Workspace label in the portal to better match your site's terminology.

This enhancement helps users compare content and view changes made across versions.

Note: This feature is available only for new projects created after 31st August 2024. Users who upgraded from the Legacy plan to the new pricing plan after this date can also access this feature.

For more information, read the article on
Workspaces.

'New' filter is now selected by default on the What's new page

Category: Knowledge base site | Enhancement

When you visit the What's new section on your knowledge base site, the
New
filter under the
Activity
section is now selected by default, making it easier for your readers to focus on the latest articles that have been added. We have also moved the Activity filter above the Workspace filter to improve visibility.

For more information, read about the
What’s new section in the knowledge base site.

Choose your preferred Editor when creating new articles

Category: Editor | Enhancement

You can now choose your preferred editor when creating a new article, without changing your entire portal setting. This update is useful for developers or technical writers who prefer Markdown formatting, while still giving teams the flexibility to use the Advanced WYSIWYG editor as their default editor.

For more information, read about
Managing articles.

Other updates

When generating responses, Eddy AI also considers the content inside article tabs along with the rest of the article content.

Note: Minor security updates, bug fixes, and performance improvements have also been implemented across the Knowledge base portal and Knowledge base site.

For your information (FYI)

KB Site 1.0 support ends in December 2025. Upgrade to KB Site 2.0 to access new features, enhanced security, and full compliance with WCAG 2.1 AA. Our team will take care of the entire migration for you, requiring no effort on your part.

Original source Report a problem

Document360 11.7.1 is now live, bringing updates to localization variables. This release introduces new localization support for widgets, chatbot, and interactive decision trees, as well as updates to improve how search results are displayed in the All tab of the Knowledge base site. Minor updates and performance refinements are included across both the knowledge base portal and site.

Features/Enhancements

Localization support for widgets and Interactive decision trees

Category: Localization | Enhancement

You can now manage localization for the text used in widgets and Interactive decision trees. This enhancement allows you to translate system content across all languages. You can also preview the translated system content and define the default language in case localization variables are not provided for any fields.

For more information, read the article on Localization variables.

Improved search relevance for your readers

Category: Search | Enhancement

We’ve updated how results appear in the All tab of the Knowledge base search. This tab now displays results based on overall relevance across articles, categories, and API documentation. The most relevant results are listed at the top, followed by less relevant results. The results are sorted by relevance in each individual tab as well.

To support this relevance-based ordering across different result types, the result count has been removed from the All tab. This update helps your readers find the most useful content more efficiently.

NOTE

Minor security updates, bug fixes, and performance improvements have also been implemented across the Knowledge base portal and Knowledge base site.

For your information (FYI)

KB Site 1.0 support ends in December 2025. Upgrade to KB Site 2.0 to access new features, enhanced security, and full compliance with WCAG 2.1 AA. Our team will take care of the entire migration for you, requiring no effort on your part.

Original source Report a problem

Features/Enhancements

Localization support for widgets and Interactive decision trees

Category: Localization | Enhancement

You can now manage localization for the text used in widgets and Interactive decision trees. This enhancement allows you to translate system content across all languages. You can also preview the translated system content and define the default language in case localization variables are not provided for any fields.

For more information, read the article on Localization variables.

Improved search relevance for your readers

Category: Search | Enhancement

We’ve updated how results appear in the All tab of the Knowledge base search. This tab now displays results based on overall relevance across articles, categories, and API documentation. The most relevant results are listed at the top, followed by less relevant results. The results are sorted by relevance in each individual tab as well.

To support this relevance-based ordering across different result types, the result count has been removed from the All tab. This update helps your readers find the most useful content more efficiently.

NOTE

Minor security updates, bug fixes, and performance improvements have also been implemented across the Knowledge base portal and Knowledge base site.

For your information (FYI)

KB Site 1.0 support ends in December 2025. Upgrade to KB Site 2.0 to access new features, enhanced security, and full compliance with WCAG 2.1 AA. Our team will take care of the entire migration for you, requiring no effort on your part.

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