Intercom Release Notes

Teammates can now speak their replies and notes instead of typing them. Click Dictate in the composer, talk for up to two minutes, and your words appear as text at your cursor, ready to edit before you send. Long answers get written faster, and nothing goes to the customer until you've checked it.

Teammates with the Can manage shared macros permission can now view everyone’s personal macros in Macro settings.

From there they can convert a useful one to a shared macro, or delete one that’s out of date.

Your best replies get shared, and old ones don’t pile up.

Customers move, mistype addresses, or want a replacement delivered to work. Teammates can now type a new shipping address right in the Shopify replacement order form in the Inbox, and pick the state or province from Shopify's own list, so the order reaches the warehouse with an address it can ship to. Your customer gets Shopify's order confirmation for the new address, and every replacement is recorded in the Shopify app's Auditing events.

When the same customer ends up with two profiles, their conversations, tickets, and notes are split across both — and teammates lose the full picture. You can now merge one user into another:

• Merge a duplicate straight from the conversation sidebar, with a preview of everything that will move before you confirm
• Control who can merge with a new teammate permission
• Developers can merge users through the REST API (Preview)

The default Tooltip icon is small — easy to miss, and difficult to tap for customers with low vision or limited hand movement. You can now set each Tooltip to Small, Medium, or Large.

The size applies to icons, animated beacons, and labels. Medium and Large meet the WCAG 2.2 minimum target size of 24×24 pixels, so your Tooltips work for more of your customers. Existing Tooltips stay the same until you change them.

Teammates' avatars now appear on conversation rows in the inbox Table view, so you can see at a glance when a colleague is already handling a conversation and avoid duplicate replies.

Creating a ticket and applying a macro used to be two steps: create the ticket, reopen it, then apply the macro. Now you can do both at once.

The ticket-creation screen now has the full composer — Reply and Note panes, with macro support. Pick a saved macro (or type its shortcut) and its message drops into the ticket, with follow-up actions like assigning or closing staged and ready. Hit Create ticket and the message becomes the first reply or note while the actions run automatically.

Reading code in conversations just got easier. Code now renders in its own scrollable block, complete with syntax highlighting, line numbers, and a one-click copy button.

You can also enter a full-screen view to easily read longer snippets.

Until now, connecting Fin to your tools meant building a data connector yourself: configuring the technical details by hand. Data connector templates are now generally available, with ready-to-install templates across Stripe, Shopify and Statuspage.

Install a template from the data connector catalog in your workspace, customize it and make it available to Fin directly or add it to a Procedure.

Until now, the Data Connector health page showed HTTP status codes as a single snapshot — so you couldn't tell when a connector started failing or whether a fix held. Now status codes appear as a chart over time, right alongside the existing latency chart, on whatever time range you've already selected.

See exactly when errors started, which status codes came back, and confirm a fix actually worked.

Find it under Settings > Integrations > Data connectors, on any connector's Health tab.