Teamviewer Frontline Updates & Release Notes

Users are now able to establish and join video calls with a new mobile app for iOS and Android smartphones and tablets. Once a user has logged in, they will have access to the contacts list and can establish a new call, join an ongoing call, or join a new incoming call. Below are some screenshots showing the iOS version of the new app.

Inside of a call the user has all of the essential features available (as seen from the Assist browser version). Depending on a user’s granted permissions, this may include:

• Viewing both the active video stream in a small and large window
• Switching on and off the microphone, camera, and flashlight
• Switching between front and back camera
• Whiteboard for drawing, image sharing, and more
• Chat feature that works as a timestamp for actions as well
• Inviting additional participants
• Taking a snapshot or a picture
• Sharing your screen
• Starting and stopping recording
• Live Pointer
• Sending and receiving of a warning signal

New User Interface

The Augmented Portal from AS 2.0 has now been merged with the new Frontline Command Center. All Command Center screens have been reworked to further improve the intuitively and ease of use.

For the example of user management, the following screenshots show the old style (on the left side) and the new look and feel (on the right).

Phonebook

A phonebook has been added to the Command Center that allows quick configuration in an intuitive way that displays contacts for a user. The screenshot below shows how the configuration of the phonebook looks like. Users who have the corresponding permission can access the screen, filter on teams, and configure who is allowed to call whom.

Calling offline users

Users can be called independently if they are online or offline. Those users that are offline can get a notification by email or SMS informing the user that they have been invited for a call or that a call has already started.

Group Calls

Group calls can now be started by calling an entire team. Those users that are offline can get an email or SMS informing them that they have been invited for a call. Establishing group calls can be done via Assist, the new mobile Apps, and the Smart Glasses App.

Chat

During a video call, users now can exchange text messages in a chat module. Incoming text messages can automatically be translated into a user’s preferred language.

The chat is also used to log events, for example: when participants join or leave a call, send media, start recording the call or send a warning signal. Whenever users share images or documents they can conveniently be accessed through the chat module. Same for the videos in case a video call has been recorded.

Whether a user is allowed to use the chat module or not depends on whether the appropriate permissions have been granted to them.

Whiteboard

The image editor in the new release is now called
whiteboard
and has been re-designed to provide more functionality and enhance its usability. The screenshot below shows how the whiteboard looks.

A significant improvement is a fact that the user can still see the live video streams while editing an image. The live video streams are shown in the lower right corner. The user can decide to edit the image in a private mode and share it afterward or draw live. When the live drawing is activated all participants in a call see immediately what is being drawn inside the image.

Entering the whiteboard can be done with one click when taking a photo. Whether a user is allowed to use the whiteboard or not depends on whether the appropriate permission has been granted.

Intervention via Warning Signal

All participants of a call can send a warning signal to other participants. With the optical warning signal, supporters can warn the technician when a mistake is about to occur.

Guest Invitations

In the previous Frontline release, a guest user could only be invited to a call once a call has been established. The new release now supports that as well as users can be invited from outside a call. When doing so, the guest users receive an email or SMS with a link inside that routes them to join the call.

User Notifications

Users can be notified by email when certain events take place, such as:

• Welcome email when a new user has been created
• Two-factor authentication has been activated or deactivated
• The user is offline and gets invited to a call

Service Cases / Service Reports

Users with the appropriate permissions can link a call to a service case by creating a service report summarizing the content of the calls. Compared to the previous release the content of the service report has been significantly enriched by adding the entire chat log. Furthermore, it is now possible to associate multiple calls with one service report.

Two-Factor Authentication

Users are now able to authenticate themselves by entering the second form of identification during the login process. Users have the free choice of any compatible authenticator app on the market (i.e. compliant to RFC 6238 TOTP: Time-Based One-Time Password Algorithm, e.g. Google Authenticator, Microsoft Authenticator) or can select our new Smart Glasses Authenticator app. The latter one has the unique benefit to generate the second factor as a QR code that can be scanned by smart glasses for a convenient login.

Two-factor authentication is being activated or deactivated for entire teams not for individual users.

Below are some screenshots of the iOS version of Ubimax's Smart Glasses Authenticator app.

The Smart Glasses Authenticator app can be found in the Google Play Store and Apple App Store following the links below.

iOS version:

Android version:

New supported Smart Glasses

Compared to the previous Frontline release, we have one new smart glass that has been added to the portfolio, the Epson Moverio BT-300/350.

Deployment Options

Compared to the previous Frontline release, the deployment option "Frontline Cloud" has been further optimized. The following table lists the available deployment options with their differences.

Others

• On the details page of the service report, it is now possible to download all related media as a zip file.
• Support of Chromium-based Edge Browser

Original source

Frontline Command Center

• Added – Configuration of media purge functionality on user level
• Added – Assign custom roles to users for solution tier deployments
• Added – Generate multiple login cards as an admin
• Added – Additional endpoint to lower the migration boundaries
• Improved – Logic of Service Request to be valid until a successful call-attempt
• Improved – Filtering in the Teams section
• Improved – Performance of contact list loading
• Improved – Content of Reset roles notification
• Fixed – Issue which prevented the user from exporting system information

Frontline Creator

• Added – Auto scrolling in workflow flowcharts for component dragging
• Improved – Usability by unifying the UI of different elements
• Improved – Expression editor UI
• Improved – Identification of imported components
• Improved – UI templates and component tool tips
• Improved – Usability of the “Choose File” button
• Improved – Dashboard statistics loading
• Fixed – Issue which caused multiple notifications if a step/component was configured in the wrong way
• Fixed – Issue where dragging a component beneath the drop zone could hide the file menu bar
• Fixed – Issue which causes missing embedded resources in component export
• Fixed – Issue which causes the “get” buttons to depend on permissions
• Fixed – Issue where the audio and speech configuration were swapped in the documentation component

Assist

• Added – Mediasoup support
• Added – “Stats for nerds” for an Assist call
• Added – Safari web browser support
• Changed – Possibility to join service requests multiple times within 24h
• Improved – Wording for the selection of service request recipients
• Improved – Usability for ad-hoc invite joining in regard of mandatory name entering
• Improved – Service Report description length is increased to 5000 characters
• Improved – Select action usability in the whiteboard of webapp
• Improved – Invite participant usability due to enrichment of the tooltip
• Improved – Arrangement of in-call menu icons
• Fixed – Issue where the auto-translation option was not suggested within the chat
• Fixed – Issue where the quick access snapshot button does not verify the availability of an option
• Fixed – Issue where ongoing calls were shown with invalid dates in the call log

Inspect & Make & Pick

• Improved – Differentiation between “no templates” and “no workflows”
• Fixed – Issue where newly added tasks were attached on the bottom of the list instead of the top
• Fixed – Issue which prevented the user from being able to see the Frontline Connector
• Fixed – Issue with the Assist component in a workflow

Frontline Workplace for Smart Glasses

• Added – Borescope support for HMT-1
• Improved – Chat message notification duration
• Improved – Notification if a user is the only one in a call
• Fixed – Issue which caused a black stream by leaving and rejoining the app
• Fixed – Issue where Vuzix M400 was not pairable with a ProGlove Mark 2

Original source

Frontline Command Center

• Improved: Contact list is open by default on main dashboard
• Fixed: Issue where Admin user was unable to delete a newly created customized role
• Fixed: Issue where creating a new user caused the existing teams to not be displayed
• Fixed: Issue with the scanner maintenance codes

Frontline Creator

• Fixed: Issue where the PDF upload was failing in File Viewer component

Assist

• Added: Additional zoom levels for precision
• Added: Unlicensed remote expert can now access features such as whiteboard, pointer and call recording
• Removed: Unlicensed remote expert's ability to share their own camera stream
• Improved: User can now create a Service requests by clicking "Create" from the Service requests tile
• Improved: Assist KPIs can now be found under Assist dashboard only
• Improved : Ongoing calls in dashboard appear as a list with in a single tile instead of multiple tiles
• Improved: Created Service requests appear as a list with in a single tile instead of multiple tiles
• Improved: Call recording while content from whiteboard is shared
• Improved: German translations for few in call items
• Fixed: Issue where broken avatars for Guest users in call log
• Fixed: Issue when there is wrong description while loading Service report or Phonebook in rare cases
• Fixed: Issue where successful creation of service request gives wrong notification

Inspect & Make & Pick

• Added: Step visit count is displayed on the task list
• Improved: Task details can be opened by double clicking a task from the task list
• Fixed: Issue with picking Tasks dialog
• Fixed: Issue with Assist component in Pick fast track workflow

Frontline Workplace for Smart Glasses

• Added: RealWear HMT-1 T1200G support
• Added: Additional zoom levels for precision
• Improved: Notification when a user is along in the call
• Improved: Notification when a user encounters bad network quality
• Improved: Home screen consists of relevant icons based on the user's role
• Improved: User can switch between Smart glass in built cameras and attached borescope camera in call with the voice command "Switch Camera"

Frontline Workplace for Android Smartphone

• Added: Additional zoom levels for precision
• Added: Guest users have the ability to choose their display name
• Added: User receives notification upon receiving a chat message
• Added: Timeout for login with QR code
• Improved - While scanning the login card(login QR code) the Ui appears as Portrait mode also
• Improved: Environment settings on a newly installed app are empty
• Improved: Keyboard does not hide if the user selects send button
• Improved: Whiteboard content quality when shared to Webapp user
• Fixed: Issue with certain types of smartphone with servers that use Mediasoup

Frontline Workplace for iOS

• Added: Additional zoom levels for precision
• Added: Guest users have the ability to choose their display name
• Added: Timeout for login with QR code
• Improved: While scanning the login card(login QR code) the Ui appears as Portrait mode also
• Improved: Environment settings on a newly installed app are empty
• Improved: Multiple performance enhancements for Mediasoup swift client

Original source

Frontline Command Center

• Fixed: Issue where task and template workflow updates were not in sync
• Fixed: Issue where the asset removal was not affecting the folder structure

Frontline Workplace

• Added: Support for using JavaScript objects while screen-viewing the lists
• Improved: Keycloak login
• Fixed: Issue where the device stopped after uploading multiple videos during the session
• Fixed: Issue where the snapshots were not sent to the server

Frontline Pick

• Added: Canvas-based pallet visualization

Original source

Frontline Workplace

• Fixed: Issue where the device stopped after uploading 5 videos during the session

Spatial Editor

• Added: RapidAuthor Connector (Phase 1) for exporting RapidAuthor instructions directly to Frontline Command Center
• Added: Steps introduced as the new core workflow unit replacing Pins within Spatial workflows
• Added: Components for Timer, Instruction, Quiz, Menu, Barcode, Workflow State, and Step State added in Spatial workflows
• Added: Spaces concept added to group Steps and Spatial references under a unified coordinate system in Spatial workflows
• Added: Spatial Workflows made compatible with the JavaScript workflow engine to unify workflow logic across Frontline
• Added: Animated targets as Containers replacing Holograms
• Added: Checkpoints to scripting
• Added: Conversion for newer versions of the workflows
• Added: Backwards compatibility with pop-up window explanations
• Improved: User interface
• Removed: Mandatory 3D model import requirement to create workflows in the latest generation
• Fixed: Issue where saved RapidManual‑converted projects reloaded with incorrect animation lengths
• Fixed: Issue where the shapes added inside an Instruction component were missing after re‑opening the workflow in the Editor
• Fixed: Issue where deleting a step did not delete its content

Spatial Workplace

• Fixed: Issue where the default shape colors were not exported and displayed correctly
• Fixed: Issue where task and template workflow updates were not in sync

Original source

Frontline Command Center

• Fixed: Issue preventing users from zooming in or out on the Live screen view of an online smartglass

Pick

• Fixed: Issue where users trying to mass upload images encountered a request timeout and 401 error in web console logs
• Fixed: Issue where uploaded images were not displayed in the Article image gallery

Creator

• Improved: Input fields now support dots with certain restrictions

Spatial Workplace

• Fixed: Unity security issue
• Fixed: Issue where downloading a large workflow caused the download to timeout

Original source

Frontline Command Center

• Fixed: Issue preventing users from zooming in or out on the Live screen view of an online smartglass

Pick

• Fixed: Issue where users trying to mass upload images encountered a request timeout and 401 error in web console logs
• Fixed: Issue where uploaded images were not displayed in the Article image gallery

Creator

• Improved: Input fields now support dots with certain restrictions

Spatial Workplace

• Fixed: Unity security issue
• Fixed: Issue where downloading a large workflow caused the download to timeout

Original source

Frontline Workplace

• Improved: Only system-trusted certificates are accepted for frontlineworker.com on Android, ensuring robust protection against spoofing
• Added: Notification for low battery status (Smart Glasses)

Creator

• Added: Validation when IDs are duplicated in shared configuration
• Added: Disclaimer for the required values field
• Improved: Display image size in the Record Measurement component
• Improved: Checklist and Selector component properties

Spatial Editor

• Added: Ability to preview alternative paths in Connector, when extension isn't possible
• Improved: Scene Explorer
• Removed: The HoloLens QR Code Marker

Spatial Workplace

• Improved: Unified UI for the popups
• Added: Ability to report errors
• Added: Ability to open workflows without any Spatial references in a forced 3D view
• Fixed: Issue where Apple devices in Live Screen View were not properly differentiated and all appeared with the same device number

Original source

Frontline Command Center

• Fixed: Issue where the scanner's PDF document was not opening

Pick

• Fixed: Issue where the image gallery had errors while uploading more images
• Fixed: Issue where the generic picking workflow was not unpacked completely
• Fixed: Issue where the generic picking workflow configuration was not saved

Creator

• Fixed: Issue where the countdown mode toggle and exception lists (shared properties) were not working
• Fixed: Issue where the “Save as” function was not working
• Fixed: Issue where the validation for CEL had errors while opening the workflow

Original source

Frontline Command Center

• Fixed: Issue where the scanner's PDF document was not opening

Pick

• Fixed: Issue where the image gallery had errors while uploading more images
• Fixed: Issue where the generic picking workflow was not unpacked completely
• Fixed: Issue where the generic picking workflow configuration was not saved

Creator

• Fixed: Issue where the countdown mode toggle and exception lists (shared properties) were not working
• Fixed: Issue where the “Save as” function was not working
• Fixed: Issue where the validation for CEL had errors while opening the workflow

Original source

Spatial Editor

• Highlight: Grouping model parts into a collection
  Imported models aren’t always structured in a way that makes grouping easy. You can now collect parts from different branches into one group and use them in scene states or animations (see GIF). Collections are saved and reusable across the project.

• Added: AI-driven spatial workflow creation based on PDF input

• Improved: CAD parts can now have their pivot point set to any position via the scripting API

Spatial Workplace

• Highlight: Changing background color in 3D view (iOS, Android, Desktop)
  The 3D view lets you explore content without needing physical assets. Sometimes, objects blend into the background, so you can now choose different background colors. Your choice is saved locally and stays across workflows until changed.

• Benefits
  Improves visibility of 3D objects for easier viewing.

• Value
  A clearer view means a better experience and more frequent app use.

• Improved: Open settings button added to camera and mic access popups for easier permission handling

• Deprecated: Spatial Workplace support for HoloLens 2 ends with Frontline 4.36. Customers using HoloLens 2 will not be able to upgrade the Spatial Editor beyond 4.36 as well

Creator

• Improved: Performance and property panel

• Fixed: Issue where PDF zoom resets in Advanced Mode when turning pages

Original source