Atera Release Notes

March

Device-ice baby: Devices and contacts are now more connected than ever. You can link multiple devices to a single contact, making it easier to reflect real-world setups and improve ticket handling.

As good asset gets: Asset inventory is now smoother and more intuitive — from entering serial numbers to mapping devices with greater precision. And this is just the beginning. Soon, you’ll be able to connect with leading manufacturers to automatically sync purchase and warranty details, keeping your assets effortlessly up to date behind the scenes.

It walked the walk... now it talks the talk: Robin (formerly known as IT Autopilot) is fluent in more than just IT. Set a language or let it auto-detect and respond like a natural. Supported languages include English, Spanish, French, German, Portuguese, Italian, Dutch, Polish, Swedish, Czech, Turkish, Romanian, Hebrew, Arabic, Russian, Ukrainian, Chinese, Japanese, Korean, Hindi, Indonesian, Thai, and Vietnamese.

Freshly polished: Your monitored device experience (HTTP, SNMP, TCP, and Generic) got a massive makeover, with a cleaner layout and improved visibility into device data. As part of this update, SNMP configuration has been significantly enhanced — you can now use AI Copilot to generate OIDs from simple prompts or MIB files, making setup faster and more intuitive.

More intuitive: The Scripts page has been updated with a cleaner, more intuitive interface, making it easier to manage and navigate your scripts. You can now clearly see which scripts are enabled for each AI assistant, helping you stay organized and in control at a glance.

If a log falls in a forest, you’ll hear — and see it — here: Security audit logs have been expanded to give you deeper visibility into your team's activity across the platform. You can now track authentication events, permission changes, sensitive actions, and access attempts, so you'll have a clearer view of who did what, when, and from where. This also includes enhanced monitoring of remote connections, agent activity, and integrations to help you maintain stronger security and accountability.

February

Entra ID (the directory formerly known as Azure AD): You can now sync Microsoft Entra ID users per site, not just across your whole account. It’s a cleaner way to roll out access where it actually matters, keeping the right people in the right place, and avoiding a 'Let’s Go Crazy' import.

Open sesame: A quick biometric check is all it takes to log in with a passkey. Fewer clicks, faster access, and you’re back to doing your IT magic in seconds.

This is the play, Bobby: Create clear, repeatable workflows for common ticket scenarios, and have IT Autopilot follow every step you define. It keeps handling consistent, speeds up resolution, and takes manual tasks off your technicians’ plate by giving your IT Autopilot the tackling fuel it needs.

The nudge whisperer: You can now tune how IT Autopilot handles end-user silence — when it follows up, when it confidently closes the loop, and when it hands things to a technician. Choose a more conservative policy that resolves only with clear confirmation, or a more optimistic one that wraps things up when the fix looks solid and escalates only if something still feels off.

IT Autopilot file support: Your end users can now attach additional file types in their conversation with IT Autopilot and let it analyze them to deliver faster, more accurate resolutions. It works across every channel (Portal, Slack, Teams, and more) and supports common docs, spreadsheets, images, and structured files like PDFs, Office files, CSV/XLSX, JSON/YAML, and more.

January

Framework, not guesswork: .NET Framework version is now visible in the Agent Console Agent Console for Windows devices, and you can use advanced filters on the Devices page to identify endpoints that don’t meet the minimum .NET Framework 4.7.2 requirement and TLS 1.2 compatibility needed for the Atera Agent to communicate with Atera.

Choose your sender: Configure multiple support email addresses and sending domains so each ticket reply matches the right workflow and branding.

Multiple support email addresses: Add incoming, outgoing, or combined addresses so replies come from the right mailbox.

Multiple sending domains: Add and verify additional domains to match your branding and improve deliverability.

Advanced settings: Control what end users see on replies and automate email-driven actions like sending replies and creating end users from new email senders.

Leave a paper trail: Generate a clean, print-friendly ticket view to share a professional summary with end users or keep an internal copy for your records — with a layout toggle to switch between end-user and internal formats.

Eject button for inactive sessions: Set custom inactivity timeouts and enforced session lengths to automatically log end users out based on your security policy, configurable by admins in Security and Authentication.

Lost in translation, but found in approvals: Approval request emails are now localized, so stakeholders receive approval prompts in their own language and can approve or decline with the right context, without guessing what anything means.

Keyp it secure for APIce of mind: Create advanced API tokens with IP allowlisting and granular permissions, so you can integrate securely while keeping access tightly scoped.

Note: Currently available to new accounts only... rolling out to everyone soon.

I spy with my UI: More pages across the app are moving to the new UI, with cleaner layouts and more consistent controls, so common tasks take fewer clicks, key information is easier to find, and everything feels faster and easier to navigate.

Original source

Atera declares the end of the IT ticket with the introduction of Robin by Atera, an autonomous, device-level agentic platform that resolves technical incidents before they create organizational gridlock

The next generation of Robin by Atera drives dramatic efficiencies that free enterprise organizations to stop managing tickets and start building momentum - accelerating digital transformation and freeing teams to focus on growth

The new, enterprise-driven era of Atera comes to life with the launch of the "Let People Work" brand platform, an intentional rebuke of enterprise drag and AI half-promises with technology that drives measurable and transparent business impact

LAS VEGAS, March 10, 2026 /PRNewswire/ -- Atera, the leading AI-powered Autonomous IT platform driving efficiency for the modern enterprise, today unveiled the next generation of Robin by Atera, an autonomous, action-oriented AI platform designed to empower organizational speed and agility by autonomously rectifying daily tech disruptions, ending the IT ticket as we know it.

Atera is bringing its enterprise vision to market with the global launch of its “Let People Work” brand platform, reframing the conversation around what organizations gain when technology friction disappears.

Atera's next phase of growth will drive AI-powered transformation in workplace technology. To achieve this vision, Atera is using evolved IT capabilities and Robin to autonomously manage enterprise tech complexity and give organizations the speed, efficiency, and competitive advantage to operate without tech-related slowdowns.

Robin by Atera, originally introduced as IT Autopilot, is the only solution that autonomously diagnoses and resolves IT incidents directly at the endpoint in real time, moving beyond traditional AI tools that merely analyze knowledge bases and suggest answers. The agent sits on the device and takes real action, such as resetting passwords, installing software with admin rights, restarting stuck services, and performing profile resets.

Today, Atera is releasing new capabilities including the option for IT pros to build Custom AI Workflows with Playbooks. With this functionality, users can guide Robin's behavior across any support scenario, along with the ability to analyze attached files such as CSVs, PDFs, and DOCs for faster, more accurate troubleshooting. A new Flexible Resolution Policy lets administrators decide whether Robin resolves tickets independently or escalates them based on configurable confidence levels, while built-in multilingual support allows Robin to automatically match a user's language or reply in a selected one.

"Enterprise technology failures are a death by a thousand cuts," says Gil Pekelman, CEO and co-founder of Atera. "Too many organizations are caught in a vicious cycle of extinguishing urgent tickets, instead of advancing strategic initiatives that drive real business value. With the expansion of Robin, we are empowering enterprises to move beyond constant troubleshooting towards a future where technology unlocks greater foresight - working to accelerate business outcomes, instead of interrupting them."

As Atera enters its next phase of enterprise growth, the company is bringing its vision to market with the global launch of its "Let People Work" brand platform, including an experiential takeover at the leading international healthcare tech conference, HIMSS. For senior leaders championing efficiency and growth through technology investment, everyday tech hiccups may feel minor, but at the enterprise scale, they compound into a substantial drain on productivity and results. The new campaign, which launches with TV, out-of-home, digital, experiential, and web executions, reframes the conversation around what organizations gain when technology friction disappears.

"We see 'Let People Work' as an enterprise-wide liberation manifesto, and declaring 2026 the end of the IT ticket," added Chris Lane, Vice President of Brand at Atera. "Enterprises need AI that adapts to the end user, not the other way around. We want to be the antithesis of the Software-as-a-Straitjacket model that has come to define the space. This means providing customers with a system of action that doesn't trap you in a platform like so many legacy solutions, but instead gets you back to your actual job and ability to make an impact, faster."

Sprawling enterprises are tied down by bureaucratic and technical bottlenecks, all of which stand in the way of their employees' ability to drive work forward. Operational velocity is now the key to enterprise resilience, and technology is crucial to delivering that speed at scale. "Let People Work" highlights that IT isn't just about fixing a laptop; it's about making sure a person can fulfill their professional potential. While other solutions may track problems employees are facing that impede their ability to deliver work, Atera's AI-powered platform solves those problems autonomously. Check out the Let People Work anthem video here.

Join the movement by visiting https://letpeoplework.atera.com/, or visit Atera's booth at HIMSS #10607.

About Atera

Atera is leading the future of IT with the world's first Autonomous IT platform for the modern enterprise, with a built-in, always-learning fleet of patented AI agents. At its core is Robin by Atera; an autonomous, context-aware AI agent that functions as a personal IT professional for every employee, and AI Copilot, an IT technician's companion designed to boost productivity and efficiency. The full-stack platform unifies RMM, ticketing, help desk, patch management, and all essential IT operations into one secure, scalable solution. Trusted by more than 13,000 customers in 120+ countries, Atera helps organizations scale, boost service quality, and turn IT into a driver of lasting business growth.

Video: https://mma.prnewswire.com/media/2929863/Atera.mp4

Logo: https://mma.prnewswire.com/media/2690823/Atera_Logo.jpg

SOURCE Atera

Original source

RMM

• Fixed an issue where scheduled IT automation profiles ignored software patch exclusions for Java and 7-Zip.
• Fixed an issue where the Recent Processes report failed to display specific device details for bulk software installations.
• Fixed an issue where the Patch & Automation Feedback report was not showing detailed information for each triggered task within an IT Automation profile.
• Fixed an issue where the Patch & IT Automation Feedback report would not load correctly when accessed from the email hyperlink.
• Fixed an issue where availability monitoring alerts for HTTP devices were not being generated when the specified text string was not found on the monitored devices

PSA

• Fixed an issue where internal note notifications did not display the associated ticket number or direct users to the appropriate ticket page.
• Fixed an issue where contacts imported using Azure AD did not receive activation links to the Customer Portal because their email addresses were not recognized as valid.
• Fixed an issue preventing clients from adding new events via Office 365 Calendar Integration, due to a Microsoft URL issue.
• Fixed an issue where the 'Last modified' date on Knowledge Base Articles was not updating correctly after edits, both in the Atera platform and in the Customer/Service portal.
• Fixed an issue preventing users from updating their primary support address under Email Settings.
• Fixed an issue preventing specific ticket fields from updating automatically on the Tickets page.
• Fixed an issue where tickets created via the Customer Portal were duplicated.
• Fixed an issue where notifications were not being generated when more than 80% of the total allocated hours in a Block Hours Contract were utilized.
• Fixed an issue where searching for specific ticket comments did not produce the expected results, even when the comments were present in the tickets.
• Fixed an issue where filtering by 'None' under Customer Rank on the Tickets page produced inaccurate and incomplete results.

General

• Fixed an issue where Patch Search & Deploy reports were not being delivered as scheduled.
• Fixed an issue where Network Discovery scans failed when attempting to scan large networks due to the system's inability to handle networks with a large number of potential IP addresses (denoted by a CIDR value below 20). The solution involved restricting the minimum CIDR value for scanning to 20, which effectively limits the size of networks the system attempts to handle, thus reducing the potential for errors during scanning.

Mobile

• Fixed an issue where Availability alerts were not being sent as push notifications to Android devices, despite other types of alerts generating properly.
• Fixed an issue where Atera Mobile App users were unable to open or download attachments from ticket conversations on Android devices.
• Fixed an issue where pasted images were not visible as attachments in tickets when viewed from the Mobile App.

App Center

• Fixed an issue preventing the activation of Axcient X360 Cloud or X360 Recover features.

Original source

RMM

• Fixed an issue where information was not displayed properly in the Agent Console for newly installed agents, specifically on devices with non-English operating systems.
• Fixed an isolated issue preventing technicians with Admin privileges from accessing threshold profiles due to a problem with the account’s DB schema.
• Fixed an intermittent issue preventing Atera from generating critical alerts from event IDs.
• Fixed an issue causing delays in device status updates and offline alerts. This has been resolved with recent updates to the Atera agent.
• Fixed an issue where agent information was not displaying properly in the Agent Console for macOS M1 or M2 devices on Ventura 13.0 and above.

PSA

• Fixed an issue where the ‘Initial Connection’ date was incorrectly updated to match the ‘Last Sync date’ upon every Azure AD connection.
• Fixed an issue where users were unable to log in to the Service Portal using the activation link they received via email.
• Fixed an IT Department issue where the {User First Name} and {User Last Name} snippets were not pulling the associated values in the subject line of email templates.
• Fixed an issue where the ‘Ticket Type’ field in the Customer Portal remained editable, despite being set to ‘View-only’ in the field visibility configurations under Admin > Custom Fields > Ticket > Type.
• Fixed an issue where the Atera logo was appearing instead of the Customer’s logo on the Customer Portal login page, specifically when using Mozilla Firefox.
• Fixed an issue where the dropdown values available for ‘Ticket Type’ in the Customer Portal and within the Atera platform were inconsistent, resulting in discrepancies when creating tickets from the Customer Portal.
• Fixed an issue where adding multiple email addresses to an invoice resulted in the email being sent only to the last recipient added.
• Fixed an issue causing inconsistent ordering of dropdown values for custom ticket fields, when creating tickets in the Atera webapp vs the Customer Portal.
• Fixed an issue where the formatting of Knowledge Base articles, including header styles and bullet points, was not preserved when accessed from the Customer Portal.
• Fixed an issue where logging into the Customer Portal after accessing a specific ticket URL would incorrectly redirect users to the main ticket page instead of the intended ticket
• Fixed an intermittent issue preventing successful DKIM domain verification and blocking access to CNAME records.
• Fixed an issue in which some Flat-Fee contracts were double-billed due to an incorrect date range calculation at the end of each month, resulting in their inclusion in multiple billing periods.
• Fixed a one-off issue preventing the deletion of a specific contact from within the platform.
• Fixed an issue where ticket comments and internal notes were missing due to a comment that exceeded the 64KB limit.
• Fixed an issue where the logo in Reports, Invoices, and the Customer Portal was being rendered at a smaller size than expected.

General

• Fixed an issue preventing end users from accessing scheduled reports through the provided email link.
• Fixed an issue preventing downloads of the Hardware Inventory Report.
• Fixed an intermittent issue where the Ticket Activity widget on the new dashboard displayed incorrect information when compared to the Tickets page.
• Fixed an issue where the average ticket SLA statistics widget on the new dashboard displayed inaccurate values compared to the SLA report.

Mobile

• Fixed an issue where the Atera Mobile App was temporarily unavailable in the iOS App Store with a region error message.
• Fixed an issue where the body of a ticket was either blank or displayed very little information when displayed in the mobile app.

Original source

RMM
• Fixed an issue with Advanced Filters on the Devices page where adding two or more conditions about installed software under the ALL operator resulted in no devices being returned, even if they met the criteria.
• Fixed an issue causing inconsistent results in the Patch & Automation Feedback report when selecting multiple IT Automation profiles.

PSA
• Fixed an issue where forwarding a Plain Text email to Atera only added the most recent message to the ticket rather than the entire conversation history.
• Fixed an issue where trial users did not receive an error message for invalid email entries when trying to update their email settings, causing attempted updates to fail.
• Fixed an isolated issue with a user-defined ticket automation rule failing to populate the Product Family custom field upon email delivery.
• Fixed an issue where changes made to a checkbox-based custom field in the Customer Portal were not reflected in the corresponding ticket within Atera and vice versa.
• Fixed an issue where legacy users' uploaded company logos were not displayed correctly in the Atera console.
• Fixed an issue where attachments in scheduled tickets were channeling their inner "Invisibility Cloak"... They would mysteriously disappear when revisiting the ticket and then reappear once it was scheduled. But fear not, we've waved our developer wands and cast a counter-curse to ensure their elusive behavior is a thing of the past.
• Fixed a rather peculiar issue where end users attempting to open a ticket with the Helpdesk Agent were met with a blank page instead of being propelled toward the Customer Portal. The culprit? Turns out that recent changes to our clusters had caused our DNS updates to take a detour through a wormhole, leaving the Customer Portal URL configurations stranded in another dimension. Fortunately, the DNS updates have finally caught up and order has been restored to Atera's ticketing galaxy.
• Speaking of the Customer Portal ... With great updates comes the risk of equally great bugs, so let's raise a glass to the ones we squashed along the way. May they rest in peace in the vastness of space, never to return to our systems again.
• First on our mission was an issue with the survey link sent to end users upon ticket closure. Instead of accessing the survey they were sent on a scenic detour to the Customer Portal ticket page. We quickly recalibrated our instruments and set the course straight.
• Contacts were also having trouble resetting their password within the Customer Portal or accessing the 'Reset Password' button from the login page. Fixed that too.
• We also resolved a login failure error for end users attempting to open a ticket via the Helpdesk Agent.
• Oh, and remember when users were unable to log in to the Customer Portal using the ENTER key after entering their credentials? Yeah, that's no longer a thing.
• Fixed an issue where end users were redirected to the Customer Portal when attempting to download the Atera agent via a shared installer link. This occurred in accounts with an alias (via DNS CNAME record) pointing to servicedesk.atera.com.
• And finally, we fixed an issue where the URL sent to a contact in a scheduled report redirected them to the Customer Portal Tickets page instead of the report.

General
• Fixed an issue where certain uppercase strings in device names were misinterpreted as dates when entered into the global search bar. This was resolved by converting search queries to lowercase before submission.
• Fixed an issue where legacy DataShield users were not receiving the daily Online Backup Summary emails.

Mobile
• Fixed an issue where ticket content was truncated when viewed on the mobile app, instead of displaying the full content as expected.
• Fixed an issue where scripts were not running properly via the mobile app despite displaying a success message.

App Center
• Fixed an issue preventing the activation of Axcient X360 Cloud or X360 Recover features.

Original source

RMM

• Fixed an issue preventing script-based threshold items from triggering alerts.
• Fixed an issue preventing the Patch Search & Deploy Report from generating when filtering Patch Class by 'Critical updates'.
• Fixed an issue incorrectly filtering customer devices in the Patch & Automation Feedback Report.
• Fixed an issue occasionally displaying excluded patches as available within the Patch Management window (on the Devices page).

PSA

• Fixed an issue preventing the GET https://app.atera.com/api/v3/tickets method from displaying specific page results.
• Fixed an issue preventing the export of Timesheet Reports to Excel.
• IT Department: Fixed an issue where the 'Select Groups' step of the Azure AD import wizard was missing the scroll bar, making it difficult to view all results.

General

• Fixed an issue where the order of asset fields was not preserved when adding a new asset.
• Fixed an issue preventing security groups from populating when syncing with Azure AD.

App Center

• Fixed an isolated issue preventing Bitdefender trial activation due to an issue with the Réunion timezone.

Original source

RMM

• Fixed an issue preventing critical alerts from being generated in Atera using event IDs in the local Windows Event Viewer.
• Fixed an issue preventing scripts from being displayed when accessed from the Devices tab on the Customer page via Manage > Run Script > View.
• Fixed an issue preventing alerts for SNMP devices from being displayed in the Atera Dashboard.
• Fixed an issue preventing the 'Disks' monitoring section in the Agent Console from displaying storage capacity information for some Linux devices.
• Fixed a Beta-environment issue where critical alerts were incorrectly triggered for Windows informational events if no informational alerts were configured in Atera for that threshold item category.
• Fixed a Beta-environment issue where users with non-admin roles were redirected to the Devices page when trying to create a script from Admin > Scripts because of the new AI script generator feature.
• Fixed an isolated issue preventing the Software Inventory Report from being generated.
• Fixed a Beta-environment issue that occasionally caused the Atera agent to crash due to a recent deployment of the Beta AgentPackageMonitoring component.
• Fixed an issue where adding the 'Device Type' column on the Alerts page resulted in 'Agent PC' being incorrectly displayed for all device types, including servers.
• Fixed an issue preventing the Software Inventory Report from displaying app installation dates.
• Fixed an issue where availability alerts for generic devices were failing to generate tickets even though the alert-to-ticket feature was enabled.

PSA

• Fixed an issue where the round-robin auto-assign feature was distributing tickets unevenly among technicians. The issue was resolved by updating the logic to assign a new ticket to the technician with the oldest pending ticket in the round-robin pool, ensuring an even distribution of ticket assignments.
• Fixed an issue where dropdown custom fields were not populated upon ticket creation for scheduled tickets.
• Added support for third-party voicemail systems on the email-to-ticket feature.
• Fixed an issue where the Average First Response time displayed a negative value due to how first response dates were calculated when merging tickets. The logic for merging tickets has been updated to ensure accurate calculation of the first response date.
• IT Department: Fixed an issue automatically setting the first user for each site as the main site user.

General

• Fixed a discrepancy in the reporting of memory metrics between the Agent Console and the Hardware Inventory Report.
• Fixed an issue preventing scheduled reports from being sent via email within Advanced Reports.
• Fixed an issue where opening a ticket in a new tab caused a significant delay in loading time.
• Fixed an issue causing inconsistent reporting of ticket numbers in the Technician Comparison Report.
• Fixed an issue where, even though no customers could be deleted from the system, technicians appeared to have the authority to delete customers without the necessary permissions.

Mobile

• Fixed an issue where scripts with variables failed to run on the mobile app despite a success message receipt.
• Fixed an issue preventing ticket content from being displayed in the iOS version of the mobile app if the sender's email signature included a picture.

App Center

• Fixed an intermittent issue in which the 'Apps' button was missing from the 'Manage' dropdown menu for devices, preventing third-party app installation.
• IT Department: Fixed an issue preventing the 'Company name' dropdown menu from displaying the available 'companies' when deploying Bitdefender.

Original source

December

RMM

• Fixed an issue preventing the 'Last Modified' information from updating when adding a script to an IT Automation Profile.
• Fixed an issue where the ‘Value’ slider field for a custom ‘Failed Login Attempts’ threshold item could not be updated.
• Fixed an issue preventing scheduled IT Automation Profiles from running.
• Fixed an issue where the Antivirus related threshold items were not generating Bitdefender alerts as expected.
• Fixed an issue that sometimes prevented the Recent Processes Report page from loading.
• Fixed an issue affecting the ‘Customer Name’ and ‘Agent Name’ filters in the Patch & Automation Feedback Report.
• Fixed an issue preventing customers from performing 2FA-required actions despite having 2FA enabled.
• Fixed a one-off issue preventing the deletion of a customer from within Atera.
• Fixed an issue preventing the removal of information stored within mandatory ScreenConnect fields by adding a toggle to disable ScreenConnect and delete the previously stored information.
• Fixed an issue affecting the deletion of older devices from a single customer’s account.
• Fixed a Beta-environment issue where trying to access an SNMP, Generic, or HTTP device from the Alerts page resulted in an incorrect redirect to a URL for a different device type.

PSA

• Fixed an issue causing inconsistencies between the scheduled and manually generated Timesheet Report.
• Fixed an issue where the ‘GET Agent/ CustomerID’ API call (GET/api/v3/agents/customer/{customerId}) returned the incorrect number of devices for a customer.
• Fixed an issue affecting Ticket Automation Rules with an 'Activity Status' condition.
• Fixed an issue causing the Patch Summary Report to fail with a 504 Gateway timeout when attempting to run the report for over 10,000 devices.
• Fixed an issue preventing SLA assignment tickets created from the Customer Portal.
• Improved the functionality of the 'Export to PDF' option on the Software Inventory Report by increasing the number of items displayed per page from 10 to 50.
• Fixed an issue preventing a single customer from performing certain actions from the tickets page, including merging tickets, assigning technicians, and setting ticket priority or status.
• Fixed an issue where the notification center was displaying internal notes without content and a valid hyperlink to the ticket.
• Fixed an issue preventing customers from saving their custom SMTP settings, despite a successful email settings test.

General

• Fixed an issue causing the Ticketing Summary Dashboard to display a ticket's time creation inaccurately.
• Fixed a one-time issue preventing the scheduling of built-in dashboards within Advanced Reports.
• Fixed an issue preventing mandatory custom fields from populating when importing a site/customer.
• Fixed an issue preventing the sync of Azure AD contacts caused by an internal microservice upgrade.
• Fixed an IT Department copy issue where the incorrect title was displayed on the French version of the Sites page.

App Center

• Fixed an issue preventing the deployment of BitDefender agents due to improper migration of the BitDefender account to Atera.

Original source

AI Command Generator

It's a big one! Atera's AI Command Generator turns your plain-language objectives into accurate terminal commands, which are seamlessly placed into your active terminal (Command Prompt, Powershell, Mac, Linux, or SSH). Unleash the game-changer – explore, experiment, and have fun with Atera's AI Command Generator, and redefine your tech adventure today.
Learn more

Keeper integration

Keeper Security gives you secure password management and robust protection for your personal and professional data, transforming the way you store your passwords, secrets, and confidential information. With multi-factor authentication, encrypted vaults for secure storage, advanced reporting, and more, Keeper makes data security and management efficient and easy.
Learn more

Linux SSH terminal

Amplify your remote access capabilities with our newly added Linux SSH support, ensuring enhanced security and efficiency in your command-line operations.
Learn more

Patch Management and IT Automation Feedback report

Get detailed info on software deployment and patching for third-party patching tasks.
Learn more

Mobile app updates

• New Search tab: Search for devices, tickets, end users, agent fields, and more.
• Full agent details: Take a peak into the droid factory by accessing ALL agent details from the Devices tab!
• Ticket custom fields: You can now select custom fields for tickets.
• Direct flight: Push notifications for alerts will now take you to the device’s Alerts tab.

Original source

Approve, postpone, and exclude patches:

It's a big one! Customize OS patch installation and exclusion settings on your end-user devices for greater control, flexibility, and protection. Tailor the configuration for critical, non-critical, and recommended updates, ensuring efficient management and safeguarding your systems.

Learn more

Ticket automation rules:

You can now create automation rules by using the ticket type (Incident, Problem, Change, or Request) when defining conditions or actions. Plus, you've got enhanced logic (such wow) for the 'Technician' ticket property condition, which now includes 'is empty' and 'is not empty'.

Learn more

A place to call home:

We've officially launched our new Atera community, where you can crowdsource best practices, network with others (make friends), and get rewarded with fun prizes and lots of swag! And the best part is, joining is super easy. Log in with your Atera credentials, pick your profile picture, introduce yourself, and you’re all set!

Learn more

Upgrade to Windows 11:

Want to ensure all your end users get a revamped design and enhanced performance? Easy! You can now upgrade devices running Windows 10 to Windows 11 via IT automation profiles.

Learn more

Ticket API update:

You can now retrieve all comments posted on a specific ticket using a new GET API call. In addition, you can now also add comments to a ticket via a new POST API call.

Learn more

Mobile app updates:

Out of the office? On the move? You can now add agents by sharing agent installer links and cURL commands via mobile.

Learn more

Original source

Configuration Policy updates / Windows local updates:

Windows Local Updates have journeyed from IT Automation Profiles to Configuration Policies, to provide greater control and flexibility over patch management, along with a steadfast commitment to device compliance. Simply create a new configuration policy or edit an existing one, enable the toggle for Windows Update Settings, and hand over the reigns to Atera, (a move we wholeheartedly recommend for best results). Once that’s done, it’s all systems go (according to your IT automation profiles, of course). Confused about the musical chairs? We get it, it had us spinning at first too, but we’ve got it all mapped out for you here

Linux Agent updates:

Fold space and time by connecting to your Linux devices via Anydesk! Additionally, gain deeper insights into your Linux devices with the Auditor Report. Not only can you visualize detailed information on your Linux devices, but you can also customize visual thresholds, enabling you to tailor your monitoring to your specific needs. Learn more

More from Bitdefender:

Ensure your end users are protected with new products falling under familiar — and new — categories, including EDR (Endpoint Detection and Response) Standalone, XDR (eXtended Detection and Response), MDR (Managed Detection and Response), and Integrity Monitoring. Learn more

Axcient x360Cloud:

Axcient subscribers can now activate x360Cloud (to complement x360Recover) via the App Center and experience rock-solid backup and protection for your Microsoft 365 and Google Workspace treasures. For those who haven't boarded the Axcient shuttle yet, don't forget to grab both of these superpowers when activating your Axcient account. Learn more

Dashboard makeover:

Experience a fresh, adaptable interface! Widgets are effortlessly movable and resizable with just a click and drag of your mouse. And if you love a clean, big view, you can elevate your experience to full-screen mode! Learn more

Classic Reports update:

You can now hide excluded patches from relevant Classic Reports to streamline your decision-making processes and efficiently manage your devices.

Mobile app:

• Quick Reply templates: Respond to tickets in less than 12 parsecs!
• Auto-Correct: Cna’t sepll? All thmbus? You can now turn those typos into triumphs when replying to tickets!
• Add Customer: Multiply your customer base at the speed of light by adding customers via mobile.
• Bugs: Stomp stomp, squish squish.

Original source

Threshold profile upgrades:

Enjoy a more refined alert experience by configuring alerts for Windows event IDs AND source names. With this, you can zero in on source-related alerts based on a specific event ID as well as prevent alerts from multiple sources that contain the same event ID.
Learn more

Define Microsoft event severity:

Unleash your inner rebel and determine your own notification experience by configuring Microsoft event alerts as 'Information', 'Warning', or 'Critical' — the choice is yours!
Learn more

Configuration policy upgrades:

Empower your end users to manage device restarts through customizable toast (pop-up) notifications for pending Windows update restarts. Customize the message, set its frequency, and determine the number of prompts.
Learn more

Customer Portal:

We've updated the
Customer Portal
to give you and your contacts a fresh look and feel.
Learn more

AI-powered ticket resolutions:

Our partnership with ChatGPT now includes generated ticket summaries, solutions, and responses to save you time and free up your queue.
Learn more

Mobile app:

• Ticket updates:
  • Edit ticket titles and reassign customers, contacts, and contracts.
  • Ticket comments are now auto-adjusted to internal/external based on your web app settings.
  • Push notifications for newly created tickets now include customer info.
• Contact updates: You can now add and edit contacts.
• Color correction: Unfortunately, a bestseller has 50 shades, while some of us can’t differentiate any from green... so we updated our availability icons, ensuring everyone can now easily distinguish between available and offline devices.

Original source

Spam management

Spam management: Say goodbye to spam and hello to productivity! We're excited to announce a new spam tagging feature in Atera that lets you automatically and manually tag spam tickets. You can even create ticket automation rules around it to streamline your support process. This means less noise and more time for the tickets that matter.
Learn more

Note: Automatic spam marking is enabled by default.

Advanced Reports

• New Assets dashboard: We've added a new built-in dashboard so you can manage and monitor your custom assets.
• Hardware Inventory: The Hardware Inventory dashboard now includes a Disk Information report that displays the total, free, and used space of each device's drives.
• Total time entries: Explore users can now keep track of how much time your team spends on tickets via the Ticket: Work Hours dataset, and make informed decisions that drive efficiency and growth.
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Timesheet report

The Timesheet report is now available for IT Departments. With it, you can improve ticket resolution times and optimize technician productivity by gaining insights into ticket metrics, such as time spent on tasks per technician and per site.
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ESET

We've teamed up with ESET to offer top-notch protection for your customers and sites. From endpoint protection to file server security, full disk encryption, cloud sandbox, and more, defending against emerging threats and zero-day attacks has never been easier.
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Note: ESET is currently available for US-based customers only.

Generative AI script recommendations

We've teamed up with OpenAI so you can generate script recommendations — tailored to your specific needs — using AI.
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Note: If you'd like early access to this beta feature, please contact support

Linux scripting

Atera's new agent for Linux devices has just gotten even more powerful. With our latest feature, you can now run scripts directly on your Linux devices, giving you greater control over your IT environments.
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Mobile app

• Improved search: Search for tickets by name or ticket number.
• Have your say: Submit feature requests via Settings > Feedback.
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Script-based threshold monitoring

You've got more control over your managed devices! Use threshold profiles in combination with scripts to monitor specific values and trigger alerts when certain conditions are met. Simply put, anything that can be scripted with PowerShell can be monitored with script-based monitoring — use this to monitor laptop battery health, device backup failure, and so much more!

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Azure AD filtering by groups

Streamline your Azure AD integration with group-based syncing.

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Azure AD continuous sync

Ensure your end-user information is always up-to-date with ongoing and automatic syncing between Azure AD and Atera.

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Note: Azure AD continuous sync is available for the Enterprise and Superpower plans.

Customer Portal ticket field visibility

So they relabeled "4got paswurd" as 'Critical' again, huh?... No worries! You can now set ticket field visibility for your end users in the Customer Portal — choose from editable, read-only, or hidden from view.

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DKIM authentication

Microsoft is phasing out Basic authentication, which may affect your ability to send outgoing emails via your domain. To address this change, we've developed support for DKIM authentication.

Note: While you can still use your custom SMTP setting, it will have limited support. To ensure the authenticity and security of your outgoing emails from your domain, we recommend enabling DKIM authentication.

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Advanced Reports updates

We've updated multiple features for the
Explore
package:

• New Devices View: You've got a new 'Devices' View (dataset), for all device types.
• Improved Tickets View: You've got new measures for the 'Tickets' View (dataset).
• Same same but different: You can now dive deep into preset reports and dashboards — and copy and make adjustments to them!

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Mobile app updates

• Delete tickets: You’ve had plenty of practice discarding what you don’t need by swiping left. Why should it be any different for tickets?
• Close tickets: Unlike certain apps, swiping right closes the deal — 100% of the time.
• Multi-ticket updates: You can now update the status of multiple tickets at once.
• Detailed notifications: Never miss a beat with our improved notifications feature.

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Support article toggle

Say hello to personalized, solution-focused content! With our new article toggle, you can now switch between IT Department and MSP-related content. Best of all, your preference will be saved for future visits to our knowledge base for an even more efficient experience!

Note: We're gradually rolling this toggle out to our knowledge-base articles.

Improved article browsing

Navigate through articles effortlessly with the new and improved sidebar navigation. Simply click a heading to jump to the corresponding section within the article.

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Advanced reports

You can now include software inventory (for Windows agents), Linux patching data, and patch status queries to your custom reports—all available in the Agents dataset. Learn more

Import data

Data imports now include assets (alongside customers and contacts). Learn more

Audit log

Audit logs now include software installation information for single, bulk, and bundled updates. Learn more

Help menu

Introducing your new gateway to comprehensive support and resources, accessible on every page, in the bottom-right corner. Access the Help Center, connect with the Atera community, and stay updated on product features, events, and webinars. Keep yourself updated on our roadmap and stay informed through the status page. Share ideas and feedback, start a live chat, and get instant answers from the AI assistant. Learn more

Note: Less is more, so we removed the lightbulb ( ) from the menu bar:

• What's new (new features and updates), events, and webinars are now located in the Help menu > Product updates.
• The QR code for downloading the mobile app is now located in your profile menu (accessible via your profile image in the top-right corner).

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