Atera Release Notes

Robin connects to Microsoft Intune, so it can check device compliance and help resolve common endpoint issues on managed devices without you opening the Intune admin center.

Control how Robin fills each ticket custom field

Choose a behavior for each ticket custom field: Skip, Autofill, or Ask the user. Add instructions to help Robin understand what the field means and when to apply each value.

When a technician's password or username changes, Atera automatically ends their other active sessions. This applies whether the technician makes the change or an admin changes it for them, helping prevent access with old credentials.

Ticket automation rules can now trigger a webhook when a ticket's technician assignment changes.

This joins the existing triggers for ticket creation, status changes, and ticket closure or resolution.

Connect and manage multiple knowledge sources for Robin

Robin can now draw on the knowledge sources your team already uses, like SharePoint or Notion, not just Atera's own knowledge base. Tell Robin when to use each source, and it pulls from the best match when a ticket comes in.

A playbook step can search and reference an internal knowledge base, one that isn't shown to end users, to look up mapped or per-site details like printer mappings or Wi-Fi passwords, then use that information in later steps.

Playbook, Definition, and integration changes in the AI Center are now recorded in the audit log, so you always know how Robin is set up and who set it up that way.

Each log item shows the technician who made the change, and the customer it applied to, for MSPs.

When a Playbook step calls a high or critical risk action, like a script or cloud action, it runs automatically instead of pausing for end-user approval, since the Playbook itself is the authorization.

Add an approval step before a specific action if you want a person to sign off first.

All your assets, one page

Manage every asset and its linked monitored device from one page. Filter, group, and bulk-edit across your whole account. Enter a serial number and asset Inventory automatically matches it to an existing monitored device, syncing the name and site or customer for you.

Ticketing picks up a few upgrades: AI-processed replies now show up as a chat-bubble comment view, the right-side panel is reorganized into tabs, including a new Overview tab, ticket forms are filtered to the customer or site the ticket belongs to, and the Copilot drawer now opens automatically for tickets awaiting approval.

Admins now get a notification when one of their API tokens is 7 days or 1 day from expiring, so you can rotate it before it stops working. Click the notification to jump straight to your API settings.

Robin updates:

Atera updates:

Add an extra layer of security to sensitive actions in Atera. You'll be prompted to verify your identity before making changes that can't be undone. Learn more.

New name, same Autopilot: IT Autopilot has a new name — meet Robin.

Same autonomous AI technician, same capabilities, just a name that's easier to love.

Learn more.