Atera Release Notes

RMM

• Fixed an issue where scheduled IT automation profiles ignored software patch exclusions for Java and 7-Zip.
• Fixed an issue where the Recent Processes report failed to display specific device details for bulk software installations.
• Fixed an issue where the Patch & Automation Feedback report was not showing detailed information for each triggered task within an IT Automation profile.
• Fixed an issue where the Patch & IT Automation Feedback report would not load correctly when accessed from the email hyperlink.
• Fixed an issue where availability monitoring alerts for HTTP devices were not being generated when the specified text string was not found on the monitored devices

PSA

• Fixed an issue where internal note notifications did not display the associated ticket number or direct users to the appropriate ticket page.
• Fixed an issue where contacts imported using Azure AD did not receive activation links to the Customer Portal because their email addresses were not recognized as valid.
• Fixed an issue preventing clients from adding new events via Office 365 Calendar Integration, due to a Microsoft URL issue.
• Fixed an issue where the 'Last modified' date on Knowledge Base Articles was not updating correctly after edits, both in the Atera platform and in the Customer/Service portal.
• Fixed an issue preventing users from updating their primary support address under Email Settings.
• Fixed an issue preventing specific ticket fields from updating automatically on the Tickets page.
• Fixed an issue where tickets created via the Customer Portal were duplicated.
• Fixed an issue where notifications were not being generated when more than 80% of the total allocated hours in a Block Hours Contract were utilized.
• Fixed an issue where searching for specific ticket comments did not produce the expected results, even when the comments were present in the tickets.
• Fixed an issue where filtering by 'None' under Customer Rank on the Tickets page produced inaccurate and incomplete results.

General

• Fixed an issue where Patch Search & Deploy reports were not being delivered as scheduled.
• Fixed an issue where Network Discovery scans failed when attempting to scan large networks due to the system's inability to handle networks with a large number of potential IP addresses (denoted by a CIDR value below 20). The solution involved restricting the minimum CIDR value for scanning to 20, which effectively limits the size of networks the system attempts to handle, thus reducing the potential for errors during scanning.

Mobile

• Fixed an issue where Availability alerts were not being sent as push notifications to Android devices, despite other types of alerts generating properly.
• Fixed an issue where Atera Mobile App users were unable to open or download attachments from ticket conversations on Android devices.
• Fixed an issue where pasted images were not visible as attachments in tickets when viewed from the Mobile App.

App Center

• Fixed an issue preventing the activation of Axcient X360 Cloud or X360 Recover features.

RMM

• Fixed an issue where information was not displayed properly in the Agent Console for newly installed agents, specifically on devices with non-English operating systems.
• Fixed an isolated issue preventing technicians with Admin privileges from accessing threshold profiles due to a problem with the account’s DB schema.
• Fixed an intermittent issue preventing Atera from generating critical alerts from event IDs.
• Fixed an issue causing delays in device status updates and offline alerts. This has been resolved with recent updates to the Atera agent.
• Fixed an issue where agent information was not displaying properly in the Agent Console for macOS M1 or M2 devices on Ventura 13.0 and above.

PSA

• Fixed an issue where the ‘Initial Connection’ date was incorrectly updated to match the ‘Last Sync date’ upon every Azure AD connection.
• Fixed an issue where users were unable to log in to the Service Portal using the activation link they received via email.
• Fixed an IT Department issue where the {User First Name} and {User Last Name} snippets were not pulling the associated values in the subject line of email templates.
• Fixed an issue where the ‘Ticket Type’ field in the Customer Portal remained editable, despite being set to ‘View-only’ in the field visibility configurations under Admin > Custom Fields > Ticket > Type.
• Fixed an issue where the Atera logo was appearing instead of the Customer’s logo on the Customer Portal login page, specifically when using Mozilla Firefox.
• Fixed an issue where the dropdown values available for ‘Ticket Type’ in the Customer Portal and within the Atera platform were inconsistent, resulting in discrepancies when creating tickets from the Customer Portal.
• Fixed an issue where adding multiple email addresses to an invoice resulted in the email being sent only to the last recipient added.
• Fixed an issue causing inconsistent ordering of dropdown values for custom ticket fields, when creating tickets in the Atera webapp vs the Customer Portal.
• Fixed an issue where the formatting of Knowledge Base articles, including header styles and bullet points, was not preserved when accessed from the Customer Portal.
• Fixed an issue where logging into the Customer Portal after accessing a specific ticket URL would incorrectly redirect users to the main ticket page instead of the intended ticket
• Fixed an intermittent issue preventing successful DKIM domain verification and blocking access to CNAME records.
• Fixed an issue in which some Flat-Fee contracts were double-billed due to an incorrect date range calculation at the end of each month, resulting in their inclusion in multiple billing periods.
• Fixed a one-off issue preventing the deletion of a specific contact from within the platform.
• Fixed an issue where ticket comments and internal notes were missing due to a comment that exceeded the 64KB limit.
• Fixed an issue where the logo in Reports, Invoices, and the Customer Portal was being rendered at a smaller size than expected.

General

• Fixed an issue preventing end users from accessing scheduled reports through the provided email link.
• Fixed an issue preventing downloads of the Hardware Inventory Report.
• Fixed an intermittent issue where the Ticket Activity widget on the new dashboard displayed incorrect information when compared to the Tickets page.
• Fixed an issue where the average ticket SLA statistics widget on the new dashboard displayed inaccurate values compared to the SLA report.

Mobile

• Fixed an issue where the Atera Mobile App was temporarily unavailable in the iOS App Store with a region error message.
• Fixed an issue where the body of a ticket was either blank or displayed very little information when displayed in the mobile app.

RMM
• Fixed an issue with Advanced Filters on the Devices page where adding two or more conditions about installed software under the ALL operator resulted in no devices being returned, even if they met the criteria.
• Fixed an issue causing inconsistent results in the Patch & Automation Feedback report when selecting multiple IT Automation profiles.

PSA
• Fixed an issue where forwarding a Plain Text email to Atera only added the most recent message to the ticket rather than the entire conversation history.
• Fixed an issue where trial users did not receive an error message for invalid email entries when trying to update their email settings, causing attempted updates to fail.
• Fixed an isolated issue with a user-defined ticket automation rule failing to populate the Product Family custom field upon email delivery.
• Fixed an issue where changes made to a checkbox-based custom field in the Customer Portal were not reflected in the corresponding ticket within Atera and vice versa.
• Fixed an issue where legacy users' uploaded company logos were not displayed correctly in the Atera console.
• Fixed an issue where attachments in scheduled tickets were channeling their inner "Invisibility Cloak"... They would mysteriously disappear when revisiting the ticket and then reappear once it was scheduled. But fear not, we've waved our developer wands and cast a counter-curse to ensure their elusive behavior is a thing of the past.
• Fixed a rather peculiar issue where end users attempting to open a ticket with the Helpdesk Agent were met with a blank page instead of being propelled toward the Customer Portal. The culprit? Turns out that recent changes to our clusters had caused our DNS updates to take a detour through a wormhole, leaving the Customer Portal URL configurations stranded in another dimension. Fortunately, the DNS updates have finally caught up and order has been restored to Atera's ticketing galaxy.
• Speaking of the Customer Portal ... With great updates comes the risk of equally great bugs, so let's raise a glass to the ones we squashed along the way. May they rest in peace in the vastness of space, never to return to our systems again.
• First on our mission was an issue with the survey link sent to end users upon ticket closure. Instead of accessing the survey they were sent on a scenic detour to the Customer Portal ticket page. We quickly recalibrated our instruments and set the course straight.
• Contacts were also having trouble resetting their password within the Customer Portal or accessing the 'Reset Password' button from the login page. Fixed that too.
• We also resolved a login failure error for end users attempting to open a ticket via the Helpdesk Agent.
• Oh, and remember when users were unable to log in to the Customer Portal using the ENTER key after entering their credentials? Yeah, that's no longer a thing.
• Fixed an issue where end users were redirected to the Customer Portal when attempting to download the Atera agent via a shared installer link. This occurred in accounts with an alias (via DNS CNAME record) pointing to servicedesk.atera.com.
• And finally, we fixed an issue where the URL sent to a contact in a scheduled report redirected them to the Customer Portal Tickets page instead of the report.

General
• Fixed an issue where certain uppercase strings in device names were misinterpreted as dates when entered into the global search bar. This was resolved by converting search queries to lowercase before submission.
• Fixed an issue where legacy DataShield users were not receiving the daily Online Backup Summary emails.

Mobile
• Fixed an issue where ticket content was truncated when viewed on the mobile app, instead of displaying the full content as expected.
• Fixed an issue where scripts were not running properly via the mobile app despite displaying a success message.

App Center
• Fixed an issue preventing the activation of Axcient X360 Cloud or X360 Recover features.

RMM

• Fixed an issue preventing script-based threshold items from triggering alerts.
• Fixed an issue preventing the Patch Search & Deploy Report from generating when filtering Patch Class by 'Critical updates'.
• Fixed an issue incorrectly filtering customer devices in the Patch & Automation Feedback Report.
• Fixed an issue occasionally displaying excluded patches as available within the Patch Management window (on the Devices page).

PSA

• Fixed an issue preventing the GET https://app.atera.com/api/v3/tickets method from displaying specific page results.
• Fixed an issue preventing the export of Timesheet Reports to Excel.
• IT Department: Fixed an issue where the 'Select Groups' step of the Azure AD import wizard was missing the scroll bar, making it difficult to view all results.

General

• Fixed an issue where the order of asset fields was not preserved when adding a new asset.
• Fixed an issue preventing security groups from populating when syncing with Azure AD.

App Center

• Fixed an isolated issue preventing Bitdefender trial activation due to an issue with the Réunion timezone.

RMM

• Fixed an issue preventing critical alerts from being generated in Atera using event IDs in the local Windows Event Viewer.
• Fixed an issue preventing scripts from being displayed when accessed from the Devices tab on the Customer page via Manage > Run Script > View.
• Fixed an issue preventing alerts for SNMP devices from being displayed in the Atera Dashboard.
• Fixed an issue preventing the 'Disks' monitoring section in the Agent Console from displaying storage capacity information for some Linux devices.
• Fixed a Beta-environment issue where critical alerts were incorrectly triggered for Windows informational events if no informational alerts were configured in Atera for that threshold item category.
• Fixed a Beta-environment issue where users with non-admin roles were redirected to the Devices page when trying to create a script from Admin > Scripts because of the new AI script generator feature.
• Fixed an isolated issue preventing the Software Inventory Report from being generated.
• Fixed a Beta-environment issue that occasionally caused the Atera agent to crash due to a recent deployment of the Beta AgentPackageMonitoring component.
• Fixed an issue where adding the 'Device Type' column on the Alerts page resulted in 'Agent PC' being incorrectly displayed for all device types, including servers.
• Fixed an issue preventing the Software Inventory Report from displaying app installation dates.
• Fixed an issue where availability alerts for generic devices were failing to generate tickets even though the alert-to-ticket feature was enabled.

PSA

• Fixed an issue where the round-robin auto-assign feature was distributing tickets unevenly among technicians. The issue was resolved by updating the logic to assign a new ticket to the technician with the oldest pending ticket in the round-robin pool, ensuring an even distribution of ticket assignments.
• Fixed an issue where dropdown custom fields were not populated upon ticket creation for scheduled tickets.
• Added support for third-party voicemail systems on the email-to-ticket feature.
• Fixed an issue where the Average First Response time displayed a negative value due to how first response dates were calculated when merging tickets. The logic for merging tickets has been updated to ensure accurate calculation of the first response date.
• IT Department: Fixed an issue automatically setting the first user for each site as the main site user.

General

• Fixed a discrepancy in the reporting of memory metrics between the Agent Console and the Hardware Inventory Report.
• Fixed an issue preventing scheduled reports from being sent via email within Advanced Reports.
• Fixed an issue where opening a ticket in a new tab caused a significant delay in loading time.
• Fixed an issue causing inconsistent reporting of ticket numbers in the Technician Comparison Report.
• Fixed an issue where, even though no customers could be deleted from the system, technicians appeared to have the authority to delete customers without the necessary permissions.

Mobile

• Fixed an issue where scripts with variables failed to run on the mobile app despite a success message receipt.
• Fixed an issue preventing ticket content from being displayed in the iOS version of the mobile app if the sender's email signature included a picture.

App Center

• Fixed an intermittent issue in which the 'Apps' button was missing from the 'Manage' dropdown menu for devices, preventing third-party app installation.
• IT Department: Fixed an issue preventing the 'Company name' dropdown menu from displaying the available 'companies' when deploying Bitdefender.

December

RMM

• Fixed an issue preventing the 'Last Modified' information from updating when adding a script to an IT Automation Profile.
• Fixed an issue where the ‘Value’ slider field for a custom ‘Failed Login Attempts’ threshold item could not be updated.
• Fixed an issue preventing scheduled IT Automation Profiles from running.
• Fixed an issue where the Antivirus related threshold items were not generating Bitdefender alerts as expected.
• Fixed an issue that sometimes prevented the Recent Processes Report page from loading.
• Fixed an issue affecting the ‘Customer Name’ and ‘Agent Name’ filters in the Patch & Automation Feedback Report.
• Fixed an issue preventing customers from performing 2FA-required actions despite having 2FA enabled.
• Fixed a one-off issue preventing the deletion of a customer from within Atera.
• Fixed an issue preventing the removal of information stored within mandatory ScreenConnect fields by adding a toggle to disable ScreenConnect and delete the previously stored information.
• Fixed an issue affecting the deletion of older devices from a single customer’s account.
• Fixed a Beta-environment issue where trying to access an SNMP, Generic, or HTTP device from the Alerts page resulted in an incorrect redirect to a URL for a different device type.

PSA

• Fixed an issue causing inconsistencies between the scheduled and manually generated Timesheet Report.
• Fixed an issue where the ‘GET Agent/ CustomerID’ API call (GET/api/v3/agents/customer/{customerId}) returned the incorrect number of devices for a customer.
• Fixed an issue affecting Ticket Automation Rules with an 'Activity Status' condition.
• Fixed an issue causing the Patch Summary Report to fail with a 504 Gateway timeout when attempting to run the report for over 10,000 devices.
• Fixed an issue preventing SLA assignment tickets created from the Customer Portal.
• Improved the functionality of the 'Export to PDF' option on the Software Inventory Report by increasing the number of items displayed per page from 10 to 50.
• Fixed an issue preventing a single customer from performing certain actions from the tickets page, including merging tickets, assigning technicians, and setting ticket priority or status.
• Fixed an issue where the notification center was displaying internal notes without content and a valid hyperlink to the ticket.
• Fixed an issue preventing customers from saving their custom SMTP settings, despite a successful email settings test.

General

• Fixed an issue causing the Ticketing Summary Dashboard to display a ticket's time creation inaccurately.
• Fixed a one-time issue preventing the scheduling of built-in dashboards within Advanced Reports.
• Fixed an issue preventing mandatory custom fields from populating when importing a site/customer.
• Fixed an issue preventing the sync of Azure AD contacts caused by an internal microservice upgrade.
• Fixed an IT Department copy issue where the incorrect title was displayed on the French version of the Sites page.

App Center

• Fixed an issue preventing the deployment of BitDefender agents due to improper migration of the BitDefender account to Atera.

AI Command Generator

It's a big one! Atera's AI Command Generator turns your plain-language objectives into accurate terminal commands, which are seamlessly placed into your active terminal (Command Prompt, Powershell, Mac, Linux, or SSH). Unleash the game-changer – explore, experiment, and have fun with Atera's AI Command Generator, and redefine your tech adventure today.
Learn more

Keeper integration

Keeper Security gives you secure password management and robust protection for your personal and professional data, transforming the way you store your passwords, secrets, and confidential information. With multi-factor authentication, encrypted vaults for secure storage, advanced reporting, and more, Keeper makes data security and management efficient and easy.
Learn more

Linux SSH terminal

Amplify your remote access capabilities with our newly added Linux SSH support, ensuring enhanced security and efficiency in your command-line operations.
Learn more

Patch Management and IT Automation Feedback report

Get detailed info on software deployment and patching for third-party patching tasks.
Learn more

Mobile app updates

• New Search tab: Search for devices, tickets, end users, agent fields, and more.
• Full agent details: Take a peak into the droid factory by accessing ALL agent details from the Devices tab!
• Ticket custom fields: You can now select custom fields for tickets.
• Direct flight: Push notifications for alerts will now take you to the device’s Alerts tab.

Approve, postpone, and exclude patches:

It's a big one! Customize OS patch installation and exclusion settings on your end-user devices for greater control, flexibility, and protection. Tailor the configuration for critical, non-critical, and recommended updates, ensuring efficient management and safeguarding your systems.

Learn more

Ticket automation rules:

You can now create automation rules by using the ticket type (Incident, Problem, Change, or Request) when defining conditions or actions. Plus, you've got enhanced logic (such wow) for the 'Technician' ticket property condition, which now includes 'is empty' and 'is not empty'.

Learn more

A place to call home:

We've officially launched our new Atera community, where you can crowdsource best practices, network with others (make friends), and get rewarded with fun prizes and lots of swag! And the best part is, joining is super easy. Log in with your Atera credentials, pick your profile picture, introduce yourself, and you’re all set!

Learn more

Upgrade to Windows 11:

Want to ensure all your end users get a revamped design and enhanced performance? Easy! You can now upgrade devices running Windows 10 to Windows 11 via IT automation profiles.

Learn more

Ticket API update:

You can now retrieve all comments posted on a specific ticket using a new GET API call. In addition, you can now also add comments to a ticket via a new POST API call.

Learn more

Mobile app updates:

Out of the office? On the move? You can now add agents by sharing agent installer links and cURL commands via mobile.

Learn more

Configuration Policy updates / Windows local updates:

Windows Local Updates have journeyed from IT Automation Profiles to Configuration Policies, to provide greater control and flexibility over patch management, along with a steadfast commitment to device compliance. Simply create a new configuration policy or edit an existing one, enable the toggle for Windows Update Settings, and hand over the reigns to Atera, (a move we wholeheartedly recommend for best results). Once that’s done, it’s all systems go (according to your IT automation profiles, of course). Confused about the musical chairs? We get it, it had us spinning at first too, but we’ve got it all mapped out for you here

Linux Agent updates:

Fold space and time by connecting to your Linux devices via Anydesk! Additionally, gain deeper insights into your Linux devices with the Auditor Report. Not only can you visualize detailed information on your Linux devices, but you can also customize visual thresholds, enabling you to tailor your monitoring to your specific needs. Learn more

More from Bitdefender:

Ensure your end users are protected with new products falling under familiar — and new — categories, including EDR (Endpoint Detection and Response) Standalone, XDR (eXtended Detection and Response), MDR (Managed Detection and Response), and Integrity Monitoring. Learn more

Axcient x360Cloud:

Axcient subscribers can now activate x360Cloud (to complement x360Recover) via the App Center and experience rock-solid backup and protection for your Microsoft 365 and Google Workspace treasures. For those who haven't boarded the Axcient shuttle yet, don't forget to grab both of these superpowers when activating your Axcient account. Learn more

Dashboard makeover:

Experience a fresh, adaptable interface! Widgets are effortlessly movable and resizable with just a click and drag of your mouse. And if you love a clean, big view, you can elevate your experience to full-screen mode! Learn more

Classic Reports update:

You can now hide excluded patches from relevant Classic Reports to streamline your decision-making processes and efficiently manage your devices.

Mobile app:

• Quick Reply templates: Respond to tickets in less than 12 parsecs!
• Auto-Correct: Cna’t sepll? All thmbus? You can now turn those typos into triumphs when replying to tickets!
• Add Customer: Multiply your customer base at the speed of light by adding customers via mobile.
• Bugs: Stomp stomp, squish squish.

Threshold profile upgrades:

Enjoy a more refined alert experience by configuring alerts for Windows event IDs AND source names. With this, you can zero in on source-related alerts based on a specific event ID as well as prevent alerts from multiple sources that contain the same event ID.
Learn more

Define Microsoft event severity:

Unleash your inner rebel and determine your own notification experience by configuring Microsoft event alerts as 'Information', 'Warning', or 'Critical' — the choice is yours!
Learn more

Configuration policy upgrades:

Empower your end users to manage device restarts through customizable toast (pop-up) notifications for pending Windows update restarts. Customize the message, set its frequency, and determine the number of prompts.
Learn more

Customer Portal:

We've updated the
Customer Portal
to give you and your contacts a fresh look and feel.
Learn more

AI-powered ticket resolutions:

Our partnership with ChatGPT now includes generated ticket summaries, solutions, and responses to save you time and free up your queue.
Learn more

Mobile app:

• Ticket updates:
  • Edit ticket titles and reassign customers, contacts, and contracts.
  • Ticket comments are now auto-adjusted to internal/external based on your web app settings.
  • Push notifications for newly created tickets now include customer info.
• Contact updates: You can now add and edit contacts.
• Color correction: Unfortunately, a bestseller has 50 shades, while some of us can’t differentiate any from green... so we updated our availability icons, ensuring everyone can now easily distinguish between available and offline devices.