Atera Release Notes

Welcome to Atera's Release Notes, where you'll find all the latest and greatest features and new additions to our platform, organized by the months in which they were released.

April

As good asset gets II: Electric Boogaloo: We said it was coming. Now it’s here. Connect Lenovo and automatically sync purchase and warranty details — just enter a serial number and skip the detective work. Learn more

Show me what you got: You can now view a contact's assets directly from their profile, giving you a complete picture of everything assigned to them. Learn more

Being John Malkovich: AI Copilot just got more personal. You can now ask about end users directly, pulling in context from their devices, tickets, alerts, and other data points to get a glimpse inside the person behind it all. Because sometimes, understanding the issue means getting closer to how they work. Learn more

One contact to rule them all: You can now bind multiple email addresses to a single contact, so tickets from every inbox are drawn together, conversations remain true, and duplications are cast back into the void from whence they came. Learn more

Ticket forms, segmented: Cut through the clutter with customized templates, which you can now segment by customer. Keep things relevant, streamline your process, and make ticket creation more consistent from start to finish. Learn more

Ticket to ride: Cloud actions can now call Atera ticketing APIs, giving AI Copilot and Robin (IT Autopilot) more ways to move work forward. Escalate, resolve, or update tickets automatically — so ticket workflows can run end to end without making your team do all the button-pushing. Learn more

March

Device-ice baby: Devices and contacts are now more connected than ever. You can link multiple devices to a single contact, making it easier to reflect real-world setups and improve ticket handling. Learn more

As good asset gets: Asset inventory is now smoother and more intuitive — from entering serial numbers to mapping devices with greater precision. And this is just the beginning. Soon, you’ll be able to connect with leading manufacturers to automatically sync purchase and warranty details, keeping your assets effortlessly up to date behind the scenes. Learn more

It walked the walk... now it talks the talk: Robin (formerly known as IT Autopilot) is fluent in more than just IT. Set a language or let it auto-detect and respond like a natural. Supported languages include English, Spanish, French, German, Portuguese, Italian, Dutch, Polish, Swedish, Czech, Turkish, Romanian, Hebrew, Arabic, Russian, Ukrainian, Chinese, Japanese, Korean, Hindi, Indonesian, Thai, and Vietnamese.

Freshly polished: Your monitored device experience (HTTP, SNMP, TCP, and Generic) got a massive makeover, with a cleaner layout and improved visibility into device data. As part of this update, SNMP configuration has been significantly enhanced — you can now use AI Copilot to generate OIDs from simple prompts or MIB files, making setup faster and more intuitive.

More intuitive: The Scripts page has been updated with a cleaner, more intuitive interface, making it easier to manage and navigate your scripts. You can now clearly see which scripts are enabled for each AI assistant, helping you stay organized and in control at a glance.

If a log falls in a forest, you’ll hear — and see it — here: Security audit logs have been expanded to give you deeper visibility into your team's activity across the platform. You can now track authentication events, permission changes, sensitive actions, and access attempts, so you'll have a clearer view of who did what, when, and from where. This also includes enhanced monitoring of remote connections, agent activity, and integrations to help you maintain stronger security and accountability. Learn more

February

Entra ID (the directory formerly known as Azure AD): You can now sync Microsoft Entra ID users per site, not just across your whole account. It’s a cleaner way to roll out access where it actually matters, keeping the right people in the right place, and avoiding a 'Let’s Go Crazy' import. Learn more

Open sesame: A quick biometric check is all it takes to log in with a passkey. Fewer clicks, faster access, and you’re back to doing your IT magic in seconds. Learn more

This is the play, Bobby: Create clear, repeatable workflows for common ticket scenarios, and have IT Autopilot follow every step you define. It keeps handling consistent, speeds up resolution, and takes manual tasks off your technicians’ plate by giving your IT Autopilot the tackling fuel it needs. Learn more

The nudge whisperer: You can now tune how IT Autopilot handles end-user silence — when it follows up, when it confidently closes the loop, and when it hands things to a technician. Choose a more conservative policy that resolves only with clear confirmation, or a more optimistic one that wraps things up when the fix looks solid and escalates only if something still feels off. Learn more

IT Autopilot file support: Your end users can now attach additional file types in their conversation with IT Autopilot and let it analyze them to deliver faster, more accurate resolutions. It works across every channel (Portal, Slack, Teams, and more) and supports common docs, spreadsheets, images, and structured files like PDFs, Office files, CSV/XLSX, JSON/YAML, and more.

January

Framework, not guesswork: .NET Framework version is now visible in the Agent Console for Windows devices, and you can use advanced filters on the Devices page to identify endpoints that don’t meet the minimum .NET Framework 4.7.2 requirement and TLS 1.2 compatibility needed for the Atera Agent to communicate with Atera. Learn more

Choose your sender: Configure multiple support email addresses and sending domains so each ticket reply matches the right workflow and branding.

• Multiple support email addresses: Add incoming, outgoing, or combined addresses so replies come from the right mailbox. Learn more

• Multiple sending domains: Add and verify additional domains to match your branding and improve deliverability. Learn more

• Advanced settings: Control what end users see on replies and automate email-driven actions like sending replies and creating end users from new email senders. Learn more

Leave a paper trail: Generate a clean, print-friendly ticket view to share a professional summary with end users or keep an internal copy for your records — with a layout toggle to switch between end-user and internal formats. Learn more

Eject button for inactive sessions: Set custom inactivity timeouts and enforced session lengths to automatically log end users out based on your security policy, configurable by admins in Security and Authentication. Learn more

Lost in translation, but found in approvals: Approval request emails are now localized, so stakeholders receive approval prompts in their own language and can approve or decline with the right context, without guessing what anything means. Learn more

Keyp it secure for APIce of mind: Create advanced API tokens with IP allowlisting and granular permissions, so you can integrate securely while keeping access tightly scoped.

Note: Currently available to new accounts only... rolling out to everyone soon.

I spy with my UI: More pages across the app are moving to the new UI, with cleaner layouts and more consistent controls, so common tasks take fewer clicks, key information is easier to find, and everything feels faster and easier to navigate.

Atera declares the end of the IT ticket with the introduction of Robin by Atera, an autonomous, device-level agentic platform that resolves technical incidents before they create organizational gridlock

The next generation of Robin by Atera drives dramatic efficiencies that free enterprise organizations to stop managing tickets and start building momentum - accelerating digital transformation and freeing teams to focus on growth

The new, enterprise-driven era of Atera comes to life with the launch of the "Let People Work" brand platform, an intentional rebuke of enterprise drag and AI half-promises with technology that drives measurable and transparent business impact

LAS VEGAS, March 10, 2026 /PRNewswire/ -- Atera, the leading AI-powered Autonomous IT platform driving efficiency for the modern enterprise, today unveiled the next generation of Robin by Atera, an autonomous, action-oriented AI platform designed to empower organizational speed and agility by autonomously rectifying daily tech disruptions, ending the IT ticket as we know it.

Atera is bringing its enterprise vision to market with the global launch of its “Let People Work” brand platform, reframing the conversation around what organizations gain when technology friction disappears.

Atera's next phase of growth will drive AI-powered transformation in workplace technology. To achieve this vision, Atera is using evolved IT capabilities and Robin to autonomously manage enterprise tech complexity and give organizations the speed, efficiency, and competitive advantage to operate without tech-related slowdowns.

Robin by Atera, originally introduced as IT Autopilot, is the only solution that autonomously diagnoses and resolves IT incidents directly at the endpoint in real time, moving beyond traditional AI tools that merely analyze knowledge bases and suggest answers. The agent sits on the device and takes real action, such as resetting passwords, installing software with admin rights, restarting stuck services, and performing profile resets.

Today, Atera is releasing new capabilities including the option for IT pros to build Custom AI Workflows with Playbooks. With this functionality, users can guide Robin's behavior across any support scenario, along with the ability to analyze attached files such as CSVs, PDFs, and DOCs for faster, more accurate troubleshooting. A new Flexible Resolution Policy lets administrators decide whether Robin resolves tickets independently or escalates them based on configurable confidence levels, while built-in multilingual support allows Robin to automatically match a user's language or reply in a selected one.

"Enterprise technology failures are a death by a thousand cuts," says Gil Pekelman, CEO and co-founder of Atera. "Too many organizations are caught in a vicious cycle of extinguishing urgent tickets, instead of advancing strategic initiatives that drive real business value. With the expansion of Robin, we are empowering enterprises to move beyond constant troubleshooting towards a future where technology unlocks greater foresight - working to accelerate business outcomes, instead of interrupting them."

As Atera enters its next phase of enterprise growth, the company is bringing its vision to market with the global launch of its "Let People Work" brand platform, including an experiential takeover at the leading international healthcare tech conference, HIMSS. For senior leaders championing efficiency and growth through technology investment, everyday tech hiccups may feel minor, but at the enterprise scale, they compound into a substantial drain on productivity and results. The new campaign, which launches with TV, out-of-home, digital, experiential, and web executions, reframes the conversation around what organizations gain when technology friction disappears.

"We see 'Let People Work' as an enterprise-wide liberation manifesto, and declaring 2026 the end of the IT ticket," added Chris Lane, Vice President of Brand at Atera. "Enterprises need AI that adapts to the end user, not the other way around. We want to be the antithesis of the Software-as-a-Straitjacket model that has come to define the space. This means providing customers with a system of action that doesn't trap you in a platform like so many legacy solutions, but instead gets you back to your actual job and ability to make an impact, faster."

Sprawling enterprises are tied down by bureaucratic and technical bottlenecks, all of which stand in the way of their employees' ability to drive work forward. Operational velocity is now the key to enterprise resilience, and technology is crucial to delivering that speed at scale. "Let People Work" highlights that IT isn't just about fixing a laptop; it's about making sure a person can fulfill their professional potential. While other solutions may track problems employees are facing that impede their ability to deliver work, Atera's AI-powered platform solves those problems autonomously. Check out the Let People Work anthem video here.

Join the movement by visiting https://letpeoplework.atera.com/, or visit Atera's booth at HIMSS #10607.

About Atera

Atera is leading the future of IT with the world's first Autonomous IT platform for the modern enterprise, with a built-in, always-learning fleet of patented AI agents. At its core is Robin by Atera; an autonomous, context-aware AI agent that functions as a personal IT professional for every employee, and AI Copilot, an IT technician's companion designed to boost productivity and efficiency. The full-stack platform unifies RMM, ticketing, help desk, patch management, and all essential IT operations into one secure, scalable solution. Trusted by more than 13,000 customers in 120+ countries, Atera helps organizations scale, boost service quality, and turn IT into a driver of lasting business growth.

Video: https://mma.prnewswire.com/media/2929863/Atera.mp4

Logo: https://mma.prnewswire.com/media/2690823/Atera_Logo.jpg

SOURCE Atera

If a log falls in a forest, you’ll hear — and see it — here:

Security audit logs have been expanded to give you deeper visibility into your team's activity across the platform. You can now track authentication events, permission changes, sensitive actions, and access attempts, so you'll have a clearer view of who did what, when, and from where. This also includes enhanced monitoring of remote connections, agent activity, and integrations to help you maintain stronger security and accountability.