Atera Release Notes

Better, Faster, Stronger:

The latest Atera Agents (version 2.5.0.0) now run on .NET 8 for improved reliability and performance. And one more thing... some setups will now prompt for a one-time verification code to confirm authenticity — another way to keep your deployments safe, smart, and secure.

SSH terminal for macOS:

The SSH trio is complete. macOS now gets the same interactive, secure terminal experience as Windows and Linux.

CMD & conquer:

You can now use Ctrl + C to quickly stop any running process in a CMD session. Plus, when you close a session, all active processes will automatically end. Along with improved input responsiveness, the command line experience is now smoother and more efficient.

Your non-insistent assistant:

You can now exclude certain senders or addresses so IT Autopilot politely stays out of the way — perfect for when certain emails (like a CEO’s or security alerts) deserve a personal touch.

Copilot insights

Copilot insights: Explore actionable insights driven by recurring trends, with recommended knowledge base articles and scripts to streamline future resolutions. Browse through available insights, review or postpone them, and implement the solutions that best align with your workflow. Learn more

Install software updates

Install software updates: Update devices with missing software patches to ensure full functionality, improve security, and keep all systems up-to-date. Learn more

Uninstall OS patches

Uninstall OS patches: Uninstall Windows software to free up resources, ensure compliance, or remove unwanted applications. Learn more

Copilot ticket automations

Copilot ticket automations: Copilot automatically fills ticket custom fields based on the content of the ticket and your predefined ticket automation rules, keeping everything organized from the moment the ticket is created. Learn more

AI Copilot upgrades:

• Tap into account intelligence: Copilot isn’t limited to individual devices, tickets, or alerts. It can now analyze data across your entire account, to help you identify trends, discover connections, and deliver insights.
• Juggle tasks: Copilot manages multiple conversations effortlessly, offering you a chat history that lets you pick up right where you left off.
• Analyze images: Copilot’s second passion — after answering questions — is analyzing images to spot issues and guide you to the fix.
• Go fetch: Copilot loves playing fetch. Type "/" to summon devices, tickets, and alerts for Copilot to bring back to you. And with popular prompts to help inspire you, your AI Copilot experience is now more intuitive and responsive than ever. Learn more

Patch Management vulnerability reporting:

See which vulnerabilities a patch addresses and how severe they are, so you can quickly decide what needs attention. Learn more

Splashtop Linux update:

You can now remote into Linux devices with CentOS and Red Hat distributions via Splashtop, expanding your remote control options. Learn more

Put a pin in it:

Pin critical info to the top of your Customer pages, keeping essential details in orbit for quick and easy access. Learn more

Battery health threshold:

Set thresholds for the current maximum capacity of your Windows device batteries to proactively manage battery health and ensure optimal device performance. Learn more

IPv6 support:

Expand your access control to include IPv6 addresses. Whether you’re transitioning from IPv4 or running both, your access lists are now more flexible than ever. Learn more

New and improved SLAs:

Aim for perfection and hit your targets every time with our new SLA workflow:

• Sleek new design for smooth SLA management.
• Policies are assigned directly to tickets based on contract, groups, or customer conditions.
• Conditions are set using and/or logic for greater flexibility.
• Targets are based on ticket priority.
• Policies can be reordered for customized hierarchy of tickets assignment. Available for Atera subscriptions starting January 1, 2025 and later. Learn more

Contract countdown:

Remaining block hours appear directly in related tickets, and overage hours are highlighted if contract hours are exceeded, keeping rates clear and manageable. Learn more

Out of sight, out of mind:

Keep your focus sharp and hide your deactivated technicians for a clutter-free view on the newly designed Technicians page. Learn more

WinGet software deployment and patching

Deploy and patch software straight from WinGet, giving you more control over installations. Whether you're manually installing, automating updates, or creating software bundles, WinGet is now in the mix:

• Automation profiles: Automate software updates sourced from WinGet. Learn more
• Software bundles: Create software bundles that include WinGet software. Learn more
• Device management: Install WinGet-sourced software on one or many devices. Learn more

Script-based capabilities for Macs

You can now leverage script-based custom fields and threshold monitoring on Mac devices (just like you’ve been able to on Windows):

• Script-based custom fields: Create custom fields that populate dynamically with script output, letting you track any value for greater flexibility. Learn more
• Script-based threshold items: Set thresholds on script-monitored metrics and get alerts when they’re breached. Learn more

OS version and edition

Quickly identify devices running different OS editions and versions for better compatibility and support. Streamline patching and software deployment by targeting specific OS versions. Learn more

Private technician groups

Keep tickets in the right hands by controlling visibility and security so only group members can access assigned tickets. Now, teams like HR, Finance, and others can manage their work without exposing sensitive info to those who don’t need to see it. Learn more

Zapier updates to make you happier

Connect Atera to Zapier to open the door to countless apps, automating workflows with custom triggers to streamline tasks across your favorite tools. And with these latest updates, your Zapier experience just got a whole lot better:

• Build and manage your Zapier workflows directly within Atera.
• Trigger actions and automate processes with more preset options.

SSH terminal for Windows

SSH terminal for Windows: Windows devices joined the SSH party, for an interactive and secure CLI experience. Learn more

Script-based thresholds for Linux

Script-based thresholds for Linux: Monitoring scripts can now be run on Linux devices using script-based thresholds, so you can track exactly what you need, and get alerted when your custom metrics cross the line. Learn more

Saved for next time

Saved for next time: The Patch management dashboard now remembers your last filters, so next time you come back, you don’t have to set them again and can pick up right where you left off.

Filter by Work from Home

Filter by Work from Home: See which devices, across all your Customers, have Work from Home enabled right from the Devices page with the new advanced filter field. Learn more

Related ticketing

Stay organized and manage work more effectively by linking multiple tickets under a single parent. Whether you’re grouping incidents by root cause or tracking project tasks, related tickets give you a clear, structured view so you manage them all from one place. Learn more

’Tis but a flesh wound

The days of single-spell healing are over. You can now imbue your threshold items with up to 3 auto-healing scripts that fire in sequence, ensuring every alert is nothing more than a scratch. Learn more

Granular Splashtop configurations

You can now manage Splashtop access at the customer, folder, and device level using configuration policy overrides. These settings layer on top of your global account defaults, giving you the flexibility to support complex, multi-client environments, boost security and compliance, and save time by replacing manual onboarding edits. Learn more

Power sliiiide

When accessing AI Copilot via tickets, it will now slide out on the side, shifting the content instead of covering it. This new experience will roll out to all pages soon, making it easier for you to stay focused and get things done. Learn more

Just dropped in to see what condition your ticket is in

You can now control how often IT Autopilot reaches out to end users with automated follow-up messages and emails — choose the timing that fits your workflow and keep communication feeling natural, not nagging. Learn more

One hero, countless alter egos

Give each customer its own IT Autopilot identity with custom context, from internal tools and software to team-specific terminology — so every customer gets more accurate, relevant responses for their environment. Learn more

And in case you’re looking for it… IT Autopilot’s settings have officially moved into the AI Center, right where it belongs.

Ticket family tree

Ticket family tree: Manage complex workflows by defining a parent ticket for overarching issues or projects and creating child tickets for associated tasks or incidents. Update priorities, delete or detach tickets, and clearly track parent-child relationships all from one source. Learn more

Time well saved

Time well saved: See exactly how much time IT Autopilot is saving your team each day. The new graph shows a daily breakdown of hours saved, along with the calculated average, and lets you hover over any date for details on assisted and resolved tickets. Learn more

Tailor IT Autopilot to your world

Tailor IT Autopilot to your world: Give IT Autopilot the context it needs to work smarter for your organization. Add details like company background, proprietary software, and internal terminology. AI applies them instantly to provide more accurate and relevant responses. Learn more

Clarity at a glance

Clarity at a glance: A new analytical report shows you which agents are current and which need upgrading. With all version data aligned across the platform, you can act quickly to keep every device supported and secure. Learn more

Rewrite the droid code

IT Autopilot now adapts to your company’s tools, terms, and workflows — just add your details in the AI Center. Whether it’s custom software or how your team refers to things, the more context you give, the more accurately it can support your end users. That means fewer tickets, faster help, and less time spent answering the same questions. Learn more

Fluent in over 6 million forms of assistance

The first time end users step into the portal after IT Autopilot is activated, they’ll be greeted by their very own IT technician (the droid they didn’t know they were looking for, but will certainly love and appreciate). It scans their device, flags issues, and offers helpful suggestions right from the start. It’s not just a tour. It’s the beginning of always-on, personalized support that actually understands their setup. Learn more

PJs to the office

Work from Home has been updated to streamline access for your contacts, who can now remote into their office PC via their Customer Portal, for an integrated and more comfy experience. Learn more

It's a trap!

Stay alert with the 20 most recent critical alerts. Whether it’s a device overheating, an agent playing hide-and-seek, or a fully-operational battle station, you can now easily spot any troublemakers first, right from your Dashboard. Learn more

Open tab policy

Open tab policy: Work on multiple tickets at once, with each ticket opening in its own dedicated tab, so you can navigate between operations with precision and ease. Learn more

Get a bird's AI view

Get a bird's AI view: AI Copilot can now provide insights across your entire account, so you can compare, contrast, and analyze intel from all devices, tickets, alerts, and more, within a single chat. Learn more

One click to know it all

One click to know it all: Summon comprehensive report insights with a single click. Each summary delivers key intel, strategic recommendations, next steps, and a clear path forward with everything you need. Learn more

Private software, public zen

Private software, public zen: Your private software repository now integrates seamlessly with the Customer Portal, giving your contacts access to approved internal apps — right alongside software from WinGet, Chocolatey, and Homebrew — so they can view and install what they need, when they need it. Learn more

New AI innovation resolves IT tickets end-to-end without human oversight, freeing IT professionals from repetitive tasks and redefining what's possible with agentic AI

NEW YORK, May 20, 2025 /PRNewswire/ -- Atera, the all-in-one IT management platform with built-in AI agents, today announced the launch of IT Autopilot, the first truly Autonomous IT solution designed to fundamentally change the way IT professionals work.

Following the overwhelming success of Atera's AI Copilot, which enables IT teams to save 11–13 hours weekly per technician, IT Autopilot goes a step further, eliminating the need for human oversight in resolving Tier 1 IT tickets such as password resets, reboots, and other monotonous, time-consuming requests. Always on and always available, IT Autopilot takes care of up to 40% of IT workloads, enabling SLAs (Service Level Agreements) with response times as low as 0.1 seconds and average resolution times of just 15 minutes.

For IT technicians under constant pressure to do more with less, IT Autopilot delivers immediate, tangible relief. By offloading the most tedious and repetitive tasks, IT Autopilot effectively acts like a Tier 1 engineer, allowing IT teams to shift their focus from low-value, repetitive tasks to high-impact problem-solving, project work, and innovation.

This innovation comes at a critical time for IT professionals, where rising ticket volumes, staffing shortages, and organizational pressure to "do more with less" have become the norm. Recent survey data from Atera, in partnership with Censuswide, underscores the need for change, revealing that 85% of IT professionals believe a 4-day work week would be possible if Tier 1 tickets were removed from their plates.

"IT professionals are some of the most crucial, yet overburdened people in modern organizations," said Gil Pekelman, Co-founder and CEO of Atera. "With IT Autopilot, we're not just automating tasks, we're giving technicians their time, focus, and work-life balance back. It's the beginning of a new era in IT: one where autonomous agents will become the essential support system IT technicians need to thrive."

Atera's IT Autopilot functions as a natural extension of an IT team that communicates with end users autonomously and resolves issues within a secure, closed-loop system—ensuring privacy, compliance, and strict adherence to organizational guardrails. When needed, it intelligently escalates issues that fall outside of its scope or require approval.

Key Features of IT Autopilot include:

• End-to-end resolution of Tier 1 tickets like password resets and restarts without technician intervention
• Direct end-user interaction under strict, pre-configured guardrails
• Hours saved weekly by automating low-level, high-frequency issues
• Faster ticket resolution for organizations, reducing friction and improving employee experience
• True self-service IT, enabling employees and customers to solve problems without waiting for human support

While many vendors rebrand existing automation tools with AI terminology, Atera's IT Autopilot stands alone as a truly agentic AI system. IT Autopilot meets the rigorous criteria that define agentic AI systems, such as retaining memory of previous actions, planning, application interfacing, multi-agent collaboration, experiential learning, and full autonomy.

"IT Autopilot is not just a new feature, it's a paradigm shift," said Oshri Moyal, Co-founder and CTO of Atera. "While the industry is flooded with AI buzzwords and half-measures, IT Autopilot delivers actual autonomous IT. We've built a system that plans, acts, learns, and improves on its own, just like a skilled technician would. This isn't automation. This is autonomy."

About Atera

With a deep foundation in Agentic AI, Atera offers a digital workforce of AI agents that proactively and autonomously support your entire IT operations. Atera's all-in-one IT management platform consolidates RMM, helpdesk, ticketing, and automation, empowering IT teams and MSPs to efficiently manage and protect infrastructure, automate tasks, and boost service quality by reducing downtime and improving SLAs. Trusted by over 12K customers in 120+ countries, Atera offers a scalable solution enabling organizations to drive sustainable growth and maximize organizational efficiency.

To learn more, visit www.atera.com

Media Contact:

Anna Johnson
[email protected]

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SOURCE Atera