Birdeye Release Notes

Catch up on the latest capabilities, feature enhancements, bug fixes, and platform improvements across Birdeye.

Social

Feature Enhancement

Agent — Preview Calendar on Test Run

• What changed: Added a preview calendar button when test-running a social publishing agent, so you can preview how scheduled posts would land on a calendar before publishing.
• Why it matters: Makes it easier to validate that a publishing agent's schedule looks right before it goes live, without guessing from a list view.
• How to check it out: When test-running a social publishing agent, look for the new preview calendar button.

Applicable to Direct clients only

Other

Stop Scheduled Posts When Social Is Disabled

• What changed: Scheduled social posts are now automatically removed when Social is disabled for an account, instead of remaining queued and still publishing.
• Why it matters: Prevents posts from going out after Social has been turned off for an account — closing a gap that previously required manual cleanup.
• How to check it out: This happens automatically whenever Social is disabled for an account; no action needed. NOTE: removed scheduled posts are not restored if Social is re-enabled later.

Applicable to both Direct and Partners

Listings

Feature Enhancement

Facebook Publishing Restricted for Service Area Businesses

• What changed: Facebook listing publishing is now blocked for Service Area Businesses (where "Hide Address" is enabled), matching how Apple already handles these profiles — with the same status and messaging shown instead.
• Why it matters: Prevents hidden address information from being exposed or mishandled on Facebook, and gives consistent behavior across publishers instead of Facebook behaving differently than Apple.
• How to check it out: In Settings > Business > Manage your business profile page, on a Service Area Business profile with "Hide Address" enabled, Facebook publishing now shows the same restricted status used for Apple. A Service Area Business profile with "Hide Address" enabled, Facebook publishing now shows the same restricted status used for Apple.

Applicable to Direct clients only

Coming Soon

A preview of what's next — these features are still in progress and will ship in an upcoming release.

Platform

Upgraded Brand Identity for Reseller Accounts

A richer Brand Identity experience — including target audience, vision statement, and a media library — is on its way for Reseller accounts, bringing branding settings into one consolidated place.

Applicable to Partners only

Whitelabel Agency Custom Favicon Upload

Agencies and resellers will be able to upload a custom favicon to reflect their branding in the browser tab across businesses under their account.

Applicable to Partners only

Account Health Report for Direct Multi-Location Accounts

Multi-location customers will be able to view a consolidated account health report with insights into usage, setup, and adoption across all their locations in one place.

Applicable to Direct clients only

Bulk Upload Support for Brand Identity

Customers using Brand Identity V3 will be able to bulk upload logos, background colors, and header fonts across multiple locations, eliminating the need to update each location individually.

Applicable to both Direct and Partners

Platform Localization — Multi-Language Support

Birdeye will support working in multiple languages — starting with French, Spanish, and German — letting users set their own preferred language across the platform, with reviews, social comments, and survey feedback shown in original or translated form.

Applicable to Direct clients only

Internal User Access Management — Phase 2

Admins will be able to grant user access on request and revoke it when it's no longer needed, building on the existing internal user access management experience.

Applicable to both Direct and Partners

Localization: Bulk Upload Flow Upgrade (Insights/Competitors)

The Insights and Competitors bulk upload flow will include a preview step, so users can review their data before confirming the upload.

Applicable to both Direct and Partners

Birdeye AI Coworkers and Agents are on their way!

With Marketing and Customer Experience AI Coworkers, we’re bringing a new generation of AI capabilities to multi-location brands. These AI Coworkers and their suite of agents go beyond assisting with tasks. They bring together business context, make informed decisions, and take action to drive meaningful business outcomes. A powerful new opportunity for you and your customers is just around the corner. Stay tuned

Applicable to Partners only

AI Search

Search AI Competitor Intelligence

Customers can now view automatically detected competitors, including emerging competitors, in Search AI reports. They can also choose to view all detected competitors or only those they've configured. It will be visible only to customers who have the Insights product.

Applicable to both Direct and Partners

Multi-Brand Recommendations

Customers managing multiple brands will be able to access AI-powered recommendations tailored to each brand, with brand-level insights reflected in reports.

Applicable to both Direct and Partners

Brand Recommendations

Businesses will be able to access AI-powered recommendations at the brand level, in addition to the existing location-level recommendations.

Applicable to both Direct and Partners

Surveys

Survey Web SDK Branding Support

Customers will be able to customize embedded surveys to match their brand, including colors, corner rounding, and transparency. They can also save multiple embed configurations for different website pages.

Applicable to both Direct and Partners

Survey Tagging Agent

Customers will be able to automatically tag survey responses by theme and create or manage tags manually, making it easier to organize and analyze feedback.

Applicable to both Direct and Partners

Survey Mobile SDK

Businesses will be able to trigger surveys directly inside their own mobile apps at the right moment in the customer journey, using a new Mobile SDK.

Applicable to Direct clients only

Listings

Centralized Related Profiles Configuration for Business Profiles

Customers will be able to manage relationships between related business profiles, such as a doctor and their hospital, in one place to help keep their business information consistent across Google, Bing, Apple, and other listings.

Applicable to both Direct and Partners

Google Business Profile Mapping & Creation from Listings

Customers will be able to map an existing Google Business Profile or create a new one directly from Listings, without needing to use Google Business Profile Manager separately.

Applicable to both Direct and Partners

Apple Brand Mapping & Unified Status View

Customers will be able to see and fix unmapped Apple brand listings directly from the Apple Listings Publish Status screen, including mapping in bulk.

Applicable to both Direct and Partners

Google Address Normalization for Location Updates

Location updates submitted via file import or API will be automatically validated and corrected against Google's address data, reducing rejected listing updates.

Applicable to both Direct and Partners

Reports

Weekly/Monthly Brand Health Report

Customers will be able to receive a recurring Brand Health Report on a weekly or monthly schedule for an ongoing pulse on brand performance.

Applicable to both Direct and Partners

Content Hub

Wix Integration

Customers on Wix will be able to publish Content Hub content directly to their website.

Applicable to Direct clients only

Billing & Usage

Metering for Chatbot, Surveys, Marketing Automation, and Referrals

Usage-based metering will extend to Chatbot, Surveys, Referrals, and Marketing Automation, giving clearer visibility into usage and overage across more products.

Applicable to Direct clients only

Insights

Prompt-Based Insights Categorization

Review and feedback insights will be categorized using meaning and context, helping customers identify relevant topics beyond exact keyword matches.

Applicable to both Direct and Partners

Ticketing

Ticketing Custom Fields in Dashboard and Reports

Customers will be able to manage custom ticket fields from the dashboard, including bulk updates, and analyze ticket data by time, location, or assignee in reports.

Applicable to both Direct and Partners

Social

Publishing Agent Simplification

Social posting schedules will be easier to predict, with weekly and monthly posting frequency settings carried through consistently from scheduling to content generation.

Applicable to Direct clients only

Expected Direct GA date: Oct 16, 2026

Customer availability: Applicable only for Channel (partner) customers

Original source

Catch up on the latest capabilities, feature enhancements, bug fixes, and platform improvements across Birdeye.

AI Search

New Capabilities

Prompt Visibility with Sentiment, Accuracy, and Ranking

• What changed: Every monitored prompt is now shown together with its sentiment, accuracy, and ranking results, instead of being tracked separately.
• Why it matters: Gives customers a clear, consolidated view of how their brand is represented across AI responses, making it easier to spot trends and prioritize action.
• How to check it out: Available in the AI visibility/prompts dashboard.
• Applicable to both Direct and Partners

Prompt Preview with Dynamic Tokens

• What changed: Customers can now view, edit, or remove specific details (like city or location) within a prompt, and preview the exact prompt and response used across different AI models before it runs.
• Why it matters: Gives customers transparency into exactly what's being asked on their behalf and the flexibility to adjust it, removing guesswork around AI-generated results.
• How to check it out: It will appear in the prompt configuration/preview area.
• Applicable to both Direct and Partners

Listings

New Capabilities

Consolidated Core + Other Publish Reports

• What changed: Added the option to choose Core, Other, or All (Core + Other) listings when downloading, emailing, or scheduling a Listings publish summary report.
• Why it matters: Removes the need to pull two separate reports when you just want one combined view - especially helpful for partners doing monthly audits or client reporting.
• How to check it out: When downloading, emailing, or scheduling a Listings report, choose Core, Other, or All.
• Applicable to both Direct and Partners

Feature Enhancements

Custom Role Support for Listings Agents

• What changed: Listings access can now be customized by role, instead of relying on one fixed permission level for all users.
• Why it matters: Businesses get finer control over who can view or manage specific Listings capabilities, supporting better governance as teams and agencies scale.
• How to check it out: Available now under Role Management/Permissions settings for Listings users.
• Applicable to both Direct and Partners

Platform

Feature Enhancements

Updated SKU Names in Reseller Dashboard

• What changed: SKU names in the Reseller dashboard have been updated to match the SKU names that already appear on invoices.
• Why it matters: Partners see consistent naming across invoices and the dashboard, reducing confusion when reconciling billing and account details.
• How to check it out: Once released, updated SKU names will appear automatically in the Reseller dashboard — no action needed.
• Applicable to Partners only

Surveys

Feature Enhancements

Skip and Display Logic Based on Contact Fields

• What changed: Survey skip and display logic can now use a contact's own data fields — not just their answers within the survey — to decide which questions they see.
• Why it matters: Enables more personalized, relevant surveys by tailoring which questions a respondent sees based on what's already known about them.
• How to check it out: Available in Survey Builder logic settings.
• Applicable to both Direct and Partners

Coming Soon

A preview of what's next — these features are still in progress and will ship in an upcoming release.

Platform

Upgraded Brand Identity for Reseller Accounts

A richer Brand Identity experience — including target audience, vision statement, and a media library — is on its way for Reseller accounts, bringing branding settings into one consolidated place.

• Applicable to Partners only

Whitelabel Agency Custom Favicon Upload

Agencies and resellers will be able to upload a custom favicon to reflect their branding in the browser tab across businesses under their account.

• Applicable to Partners only

Platform Localization

Customers will be able to create and manage surveys in multiple languages without changing their dashboard language.

Account Health Report for Direct Multi-Location Accounts

Multi-location customers will be able to view a consolidated account health report with insights into usage, setup, and adoption across all their locations in one place.

Bulk Upload Support for Brand Identity

Customers using Brand Identity V3 will be able to bulk upload logos, background colors, and header fonts across multiple locations, eliminating the need to update each location individually.

AI Search

Search AI Competitor Intelligence

Customers can now view automatically detected competitors, including emerging competitors, in Search AI reports. They can also choose to view all detected competitors or only those they've configured. It will be visible only to customers who have the Insights product.

• Applicable to both Direct and Partners

Multi-Brand Recommendations

Customers managing multiple brands will be able to access AI-powered recommendations tailored to each brand, with brand-level insights reflected in reports.

• Applicable to both Direct and Partners

Surveys

Survey Web SDK Branding Support

Customers will be able to customize embedded surveys to match their brand, including colors, corner rounding, and transparency. They can also save multiple embed configurations for different website pages.

• Applicable to both Direct and Partners

Survey Tagging Agent

Customers will be able to automatically tag survey responses by theme and create or manage tags manually, making it easier to organize and analyze feedback.

• Applicable to both Direct and Partners

Listings

Centralized Related Profiles Configuration for Business Profiles

Customers will be able to manage relationships between related business profiles, such as a doctor and their hospital, in one place to help keep their business information consistent across Google, Bing, Apple, and other listings.

• Applicable to both Direct and Partners

Ticketing

Ticketing Custom Fields in Dashboard and Reports

Customers will be able to manage custom ticket fields from the dashboard, including bulk updates, and analyze ticket data by time, location, or assignee in reports.

• Applicable to both Direct and Partners

Insights

Prompt-Based Insights Categorization

Review and feedback insights will be categorized using meaning and context, helping customers identify relevant topics beyond exact keyword matches.

• Applicable to both Direct and Partners

Expected Direct GA date: Oct 09, 2026

Expected Channel GA date: Oct 09, 2026

Customer availability: Applicable only for Channel (partner) customers

Original source

Listings

New Capabilities

Consolidated Core + Other Publish Reports

• What changed: Added the option to choose Core, Other, or All (Core + Other) listings when downloading, emailing, or scheduling a Listings publish summary report.
• Why it matters: Removes the need to pull two separate reports when you just want one combined view — especially helpful for partners doing monthly audits or client reporting.
• How to check it out: When downloading, emailing, or scheduling a Listings report, choose Core, Other, or All.
  Applicable to both Direct and Partners

Local Rank Tracking for Service Area Businesses

• What changed: Extended keyword rank tracking to service area businesses (SABs) with hidden addresses, using their internal location as the center point for a defined grid/radius.
• Why it matters: Previously, only businesses with a public address could track rankings — this opens that same visibility to plumbers, cleaners, consultants, and other SABs.
• How to check it out: In Keyword Rank Tracking, SAB locations can now add keywords and track rankings the same way public-address locations do.
  Applicable to both Direct and Partners

Feature Enhancements

Apple Brand Approval Status

• What changed: Added a status indicator on the Apple Brand configuration screen showing where a brand submission stands, as Apple can take up to 5 business days to approve changes.
• Why it matters: Removes the guesswork — you'll know whether a brand change is still pending Apple's review or has gone live.
• How to check it out: On the Apple Brand configuration screen, check the new status indicator after submitting a brand change.
  Applicable to both Direct and Partners

Yelp Integration Page Updates

• What changed: Updated the Yelp integration page to show your Birdeye location first, added a filter for subscription type (Paid/MEC), and included subscription type as a column in the Excel export.
• Why it matters: Makes it easier to see and report on which Yelp listings are paid versus MEC at a glance.
• How to check it out: Open the Yelp integration page to see the updated layout, filter, and export option.
  Applicable to both Direct and Partners

"Sync to Google" Setting Relocated

• What changed: Moved the "Sync to Google" flag from the Google-specific section to the main location screen, alongside where category data is managed.
• Why it matters: Makes it clearer that this setting controls your category sync, since that's where the related data actually lives.
• How to check it out: Go to Settings> Business> in the business profile page, under Business information, find the "Sync to Google" flag next to category.
  Applicable to both Direct and Partners

Simplified Listing Status Model

• What changed: Redesigned listing statuses for accounts on the Birdeye Listings package: the previous Synced/Submitted/Not Synced/Not Connected/Opted Out model is now Verified/Synced/Needs Attention/Opted Out, with Needs Attention combining listings that previously showed as Not Synced or Not Connected. The Synced summary tile now also shows the percentage of listings that are Verified. These changes apply across the dashboard, exports, and reports.
• Why it matters: Gives a clearer, more accurate picture of your real listing coverage, instead of listings looking perpetually incomplete due to overly strict status tracking.
• How to check it out: Check your Listings publish summary — you'll see the new Verified, Synced, Needs Attention, and Opted Out tiles.
  Applicable to both Direct and Partners

Clickable URLs in Listings XLS Export

• What changed: Updated exported Listings XLS reports so that site and listing URLs appear as active, clickable hyperlinks instead of plain text.
• Why it matters: Saves time when auditing exported spreadsheets — no more copying and pasting long URLs to check a listing.
• How to check it out: Export a Listings report to XLS — URLs in the file will now be clickable.
  Applicable to both Direct and Partners

Platform

New Capabilities

Role-Based Access Control for AI Agents

• What changed: Introduced granular permissions for AI agents with No Access, View, and Full Access levels per agent type across both the dashboard and API.
• Why it matters: Gives administrators precise control over who can access and configure AI agents.
• How to check it out: Go to Settings → Account → Roles and configure access for each AI agent type.
  Applicable to Direct clients only

Role-Based Access Control for Content Hub

• What changed: Added a Content hub permission row in Roles & Permissions with four access levels for Saved and Library content.
• Why it matters: Admins can control who can view, add, edit, or publish Content hub assets.
• How to check it out: Go to Settings → Account → Roles → and configure Content hub access.
  Applicable to Direct clients only

Major Experience Improvements

Introducing the New Birdeye Experience

• What changed: Birdeye has introduced a new, more intuitive interface — a cleaner layout, relevant KPIs, and an outcome-focused overview that helps you get to the insights and actions that matter faster.
• Why it matters: Less time spent navigating, more time spent on actions that drive outcomes.
• How to check it out: Starting October 1, the new Birdeye experience becomes the default for all users. A switch back to the classic experience will remain available for a limited time to help with the transition.
  Applicable to both Direct and Partners

A Refresh to Your Birdeye Subscription Plan Names

• What changed: We’ve updated the names of certain subscription plans in our billing system to make our product catalog clearer and more consistent. Nothing about your subscription is changing. Your pricing, features, service entitlements, and billing schedule remain exactly the same.
• Why it matters: Simplified and consistent naming of products across the platform and invoices.
• How to check it out: You’ll see the updated names on your invoice and in billing communications.
  Applicable to Partner clients only

Feature Enhancements

MCP Tool Access Settings in Dashboard

• What changed: Added a dashboard-based settings experience for configuring which read and write MCP (Model Context Protocol) tools are enabled for integrations.
• Why it matters: Admins can manage AI tool access directly from the dashboard, improving security and reducing engineering dependency.
• How to check it out: Go to Settings and open the new MCP Tool Access configuration section.
  Applicable to Direct clients only

Location Custom Fields & Advanced Filters

NOTE: Releasing as a closed beta in October

• What changed: Expanded location custom fields across Birdeye. Admins can now add and search fields, choose which fields appear as filters, edit dropdown options, and manage values through individual location updates, bulk uploads, or the public API. Custom fields are also supported in custom reports, Competitors review analysis, and other supported product views and reports.
• Filtering enhancements include:
  • Customizable Quick Filters that users can search and reorder based on their preferences.
  • Independent filtering across location attributes without automatically selecting related hierarchy values.
  • Advanced Filters with AND/OR logic and grouped conditions.
  • Saved views for frequently used filter combinations.
  • Global and widget-level custom field filters in supported reports.
  • For new accounts, location custom fields replace the legacy Manage Hierarchy setup. Existing accounts will retain their current hierarchy configuration unless a migration is requested and coordinated with their Birdeye team.
• Why it matters: Businesses can organize locations using attributes that reflect how they operate—such as region, brand, service, clinic type, or manager—without forcing them into a rigid parent-child hierarchy. This makes it easier to find the right locations, build precise filter combinations, and analyze performance consistently across Birdeye.
• How to check it out: Go to Settings → Business → Manage Custom Fields to add or edit a location custom field and choose Use as filter when needed. Add field values from an individual location, through a bulk location upload, or via the public API. Then use Quick Filters or Advanced Filters in supported product pages and reports.
  Applicable to Direct clients only

AI Search

New Capabilities

Multi-Brand Support

• What changed: AI Search now supports multi-brand reporting, including an AI Score by Brand Over Time report for visibility, citations, and sentiment.
• Why it matters: Businesses managing multiple brands can compare AI visibility and reputation trends in a single report instead of switching between brands.
• How to check it out: Go to AI Search Reporting and choose brands to view the combined trend report.
  Applicable to both Direct and Partners

Feature Enhancements

Default Landing Tab for AI Search Reports

• What changed: Added a setting that lets you choose which AI engine tab (e.g., "All" or a specific engine like ChatGPT) loads by default across your AI Search reports.
• Why it matters: Saves time for teams who consistently check the same AI engine view, instead of re-selecting it every time.
• How to check it out: In AI Search settings, set your preferred default landing tab for reports.
  Applicable to both Direct and Partners

Content Hub

New Capabilities

Full Control Over WordPress Blog Publishing

• What changed: Added a new Publish Settings experience for WordPress blogs — choose which connected WordPress account and URL path to publish to, preview the exact URL, publish live or save as a draft for review, and set title/summary/slug/image/keywords directly from Birdeye instead of relying on WordPress's own defaults. Birdeye also flags it if someone edits the blog directly in WordPress afterward, and catches broken paths before publishing.
• Why it matters: Gives you full control over where and how your blog content goes live, avoids accidental overwrites between Birdeye and WordPress, and prevents posts from landing at the wrong URL.
• How to check it out: When publishing a blog to WordPress, open the new Publish Settings drawer to choose your account, path, and metadata.
  Applicable to Direct clients only

Marketing Automation

New Capabilities

Test Send for Campaigns, Automations & Workflows

• What changed: Added a "Send Test Email" option across Campaigns, Automations, and Workflow email steps, letting you send a fully rendered test to a chosen contact before going live. Quick send also now supports custom HTML templates, not just the built-in ones.
• Why it matters: Lets you catch rendering or content issues before a real send goes out, and gives more flexibility when using quick send.
• How to check it out: Look for "Send Test Email" within a Campaign, Automation, or Workflow's email step, and check quick send for the new custom HTML template option.
  Applicable to Direct clients only

Social

New Capabilities

Google Event Publishing

• What changed: Added support for publishing business events directly to Google.
• Why it matters: Businesses can publish promotions and events to Google Search and Maps without additional manual posting.
• How to check it out: In the Social tab, look for Google events in the Google post settings section while creating a social post.
  Applicable to both Direct and Partners

Batch Approval for Social Posts

• What changed: Added the ability to choose multiple social posts created within a chosen time window and submit them for approval together, in one action.
• Why it matters: Saves time for teams managing high social post volume — no more approving each post individually through separate emails.
• How to check it out: When reviewing pending social posts, choose multiple posts and use the new batch approval action.
  Applicable to both Direct and Partners

Surveys

New Capabilities

Upload Survey Responses from the Dashboard

• What changed: Added the ability to upload survey responses directly from the dashboard, instead of requiring API access.
• Why it matters: Makes it much easier to bulk-add survey responses without needing a customer developer.
• How to check it out: In the Surveys section, look for the new upload option to add responses directly.
  Applicable to both Direct and Partners

Reviews

New Capabilities

Bulk Upload/Download of Response Templates

• What changed: Added the ability to bulk upload and download response templates, instead of creating and editing them one at a time.
• Why it matters: Saves significant time when setting up or updating a large set of response templates, especially when using your own custom wording.
• How to check it out: In response template settings, look for the new bulk upload/download option.
  Applicable to both Direct and Partners

Reports

Feature Enhancements

Reporting Agent: More Conversational with Follow-Up Questions

• What changed: The Reporting Agent now supports multi-turn conversations and asks clarifying follow-up questions before generating results.
• Why it matters: Users can refine reporting requests naturally without restarting the conversation or rewriting prompts.
• How to check it out: Start a conversation with the Reporting Agent and ask a reporting question — it will ask follow-up questions when needed.
  Applicable to Direct clients only

Coming Soon

A preview of what's next — these features are still in progress and will ship in an upcoming release.

Platform

Upgraded Brand Identity for Reseller Accounts

A richer Brand Identity experience — including target audience, vision statement, and a media library — is on its way for Reseller accounts, bringing branding settings into one consolidated place.

Applicable to Partners only

Expected Direct GA date: Oct 01, 2026

Expected Channel GA date: Oct 01, 2026

Customer availability: Applicable for both Direct and Channel (partner) customers

Original source

Automate appointment reminders and follow-ups so your team can spend less time chasing confirmations.

The new Reminder Agent helps businesses stay connected with customers before their appointments. Automatically send timely reminders through email and text, track appointment confirmation status, and follow up with AI-powered voice calls when appointments remain unconfirmed.

Make appointment reminders effortless

• Send timely reminders: Automatically send appointment reminders through email and text based on when the appointment is scheduled.
• Follow up on unconfirmed appointments: Use AI-powered voice calls to automatically reach customers who haven't confirmed their appointments.
• Reduce manual follow-ups: Automate routine reminder and confirmation tasks so front desk teams can focus on customers who need their attention.
• Monitor reminder outcomes: Track reminder and confirmation activity, and review voice call outcomes, transcripts, and summaries.

A smarter way to manage appointment reminders

With the Reminder Agent, you can create a reminder workflow that starts when an appointment is booked, sends reminders at the right time, checks whether the appointment has been confirmed, and automatically follows up when needed.

Get started

Go to Front desk > Agents > Reminder Agent to create your reminder workflow using a ready-to-use template from the Library or build one from scratch.

Customer availability

Applicable for both Direct and Channel (partner) customers

Original source

Restaurants can now connect SkyTab with Birdeye to automatically sync menu information accurately across platforms.

Birdeye has announced an integration with SkyTab, an all-in-one restaurant platform, to help restaurants sync menu information directly from SkyTab.

Once you set up the integration for your business, menu details sync automatically across your business listings, helping ensure accurate, consistent information everywhere your customers find you.

If you're using SkyTab and want to connect it with Birdeye, contact the Birdeye Technical Support team at 1 800 561 3357 Ext. 3 or email [email protected].

Customer availability

Applicable for both Direct and Channel (partner) customers

Original source

Catch up on the latest capabilities, feature enhancements, bug fixes, and platform improvements across Birdeye.

AI Search

New Capabilities

AI Search BETA account closure notice

Know when your AI Search BETA account reaches the end of its 30-day period and how to get help before it closes.

• What changed: When a report runs on an AI Search demo account, a one-time message appears in the UI letting you know the account will expire after 30 days.
• Why it matters: You know upfront how long you'll have access to AI Search on the demo account, so there's no confusion about when it ends.
• How to check it out: If your AI Search BETA account has been active for over 30 days, look for the notification banner and support button in the app.

Applicable to both Direct and Partners

Content Hub integration for landing/service pages

Turn AI Search recommendations into ready-to-publish landing and service page content in just a few clicks.

• What changed: Eligible AI Search recommendations can now generate landing page and service page content for you.
• Why it matters: You can act on recommendations faster, turning them into ready-to-use page content without leaving AI Search or using a separate tool.
• How to check it out: From an eligible recommendation in AI Search, choose the option to generate landing or service page content.

Applicable to both Direct and Partners

Feature enhancements

AI Search usage and timing clarity

Know exactly how many AI Search prompts you've used and when your next report arrives.

• What changed: AI Search now shows how many prompts you've used in your current cycle, when your next report will run, and clearer messaging about when setup changes take effect.
• Why it matters: You always know where you stand on usage and timing, so there's no guesswork about when a change you made will show up in your results.
• How to check it out: Visit your AI Search dashboard to see current usage, your next report date, and updated messaging whenever you make a change.

Applicable to both Direct and Partners

More visual detail in AI Search reports

Get richer visuals and deeper insight straight from your AI Search reports.

• What changed: AI Search reports now include enhanced visuals, plus an expanded view for reading full prompt responses.
• Why it matters: You can explore your report data and review complete prompt responses more easily, without leaving the report.
• How to check it out: Open an AI Search report and click a prompt to see its expanded response view.

Applicable to both Direct and Partners

Surveys

New Capability

Randomized survey questions

Keep survey responses more reliable by shuffling question order for each participant.

• What changed: You can now turn on randomized question order for surveys, so each respondent sees questions in a different sequence.
• Why it matters: This helps maintain a consistent response rate across all questions, since no single question always lands first or last in longer surveys.
• How to check it out: When creating or editing a survey, turn on the question randomization option.

Applicable to both Direct and Partners

Marketing Automation

Feature enhancements

Campaign ROI: full-year reporting

Now review a full year of campaign ROI performance in one view, instead of just the last 90 days.

• What changed: You can now view Campaign ROI data for up to 12 months, instead of being limited to the last 90 days.
• Why it matters: If your sales cycle runs longer than a few months, you can track full-year campaign performance and ROI in one place, making annual reviews and budget decisions easier.
• How to check it out: Open the Campaign ROI report and choose a date range of up to 365 days.

Applicable to both Direct and Partners

Reports

Feature enhancements

Hide locations with no data

Hide locations with no data from your reports for a cleaner view.

• What changed: You can now turn on a setting in report settings to hide locations that have zero data, so they no longer appear in your reports.
• Why it matters: You get cleaner reports that surface only locations with real activity, making it easier to spot genuine trends without noise from empty locations.
• How to check it out: Go to report settings and turn on the option to hide locations with zero data.

Applicable to both Direct and Partners

Listings

Feature Enhancements

Listing status timelines

See exactly when your listing is expected to go live, right from the status screen.

• What changed: Listing status now shows expected publishing timelines for each platform, along with your last submission attempt and any issues found.
• Why it matters: You can see how long approval typically takes and check on submission status yourself, without needing to contact support.
• How to check it out: Hover over a listing's "Submitted" status badge to see timelines and submission details.

Applicable to both Direct and Partners

Reviews

Feature Enhancements

Contact fields in review tickets

Find the contact details you need without leaving the review ticket.

• What changed: Custom contact fields now appear directly within review tickets.
• Why it matters: You can see the contact information relevant to a review while working on the ticket, without switching screens to look it up.
• How to check it out: Open any review ticket to view its associated contact fields.

Applicable to both Direct and Partners

Coming Soon

A preview of what's next — these features are still in progress and will ship in an upcoming release.

AI Search

Multi-Brand Support

AI Search will soon let you track multiple brands at once, showing visibility, citation, and sentiment scores for each brand over time.

Applicable to both Direct and Partners

Listings

Google Event Publishing

Businesses will soon be able to publish events directly to their Google Business Profile.

Applicable to both Direct and Partners

Content hub

Pricing Update

An updated pricing structure for Content Hub is on the way.

Applicable to Direct clients only

Content Hub Permissions

Content Hub will soon support role-based permissions, letting you control who on your team can view, edit, or fully manage it.

Applicable to both Direct and Partners

Reports

Custom Field & Advanced Filters

Dashboards will soon support custom field and advanced filters for more precise reporting.

Applicable to Direct clients only

Reporting Agent Gets More Conversational

The Reporting Agent will soon get more conversational, asking follow-up questions to help refine your insights.

Applicable to Direct clients only

Platform

Dashboard Tool Access Settings

Admins will soon be able to control which tools AI agents can access, directly from dashboard settings.

Applicable to both Direct and Partners

Agent Permissions

You'll soon be able to set view, edit, or no-access permissions for each AI agent type, so only the right team members can manage them.

Applicable to both Direct and Partners

Expected Direct GA date:
Sep 25, 2026

Expected Channel GA date:
Sep 25, 2026

Customer availability:
Applicable for both Direct and Channel (partner) customers

Original source

NEW

Sep 24, 2026

Collect pre-visit information automatically

Get the information you need before patients walk through the door.

The Pre-Visit Agent automates intake collection from appointment booking or confirmation through form completion. It sends the right intake forms through text and email, tracks completion, and follows up with patients who haven't completed their forms.

Spend less time chasing paperwork and more time preparing for the visit.

Keep every pre-visit intake on track

• Automate intake collection: Send the appropriate intake forms automatically based on the patient's appointment type.
• Follow up without manual effort: Automatically remind patients who haven't completed their forms before their appointment.
• Reduce front desk workload: Eliminate repetitive follow-ups so your team can focus on patients and other important tasks.
• Know what's getting completed: Track intake forms sent, completed, and the overall completion rate from one place.

Ready to automate pre-visit agent?

Configure the Pre-Visit Agent to streamline intake collection and follow-ups before every appointment.

Customer availability:

Applicable for both Direct and Channel (partner) customers

Resources

Read Article

Original source

Make every feedback campaign work on your schedule. With Survey Expiry Settings, you can decide exactly how long your surveys remain open. Set a deadline for collecting responses, close a survey when needed, and let it automatically stop accepting responses when the time is up.

Spend less time managing survey availability and more time acting on the feedback that matters.

Keep your surveys focused and on track

• Set clear deadlines with a specific closing date and time.
• Keep campaigns focused by collecting responses within your intended timeframe.
• Reduce manual effort with surveys that close automatically.
• Give respondents flexibility by allowing active sessions to finish.

Ready to take control of your survey timelines?

Explore Expiry Settings in Surveys.

Expected Direct GA date: Sep 18, 2026

Expected Channel GA date: Sep 18, 2026

Customer availability: Applicable for both Direct and Channel (partner) customers

Original source

Catch up on the latest capabilities, feature enhancements, bug fixes, and platform improvements across Birdeye.

Marketing Automation

New Capabilities

Global Email Header & Footer Blocks

• What changed: Header and footer blocks in the email template editor can now be saved as reusable blocks and updated across every template that uses them, instead of editing each template one by one.
• Why it matters: Makes it much faster to keep branding consistent — update a header or footer once (a logo, color, or image) and the change reflects everywhere it's used.
• How to check it out: In the email template editor, save a header or footer block to your library, then choose to edit it globally or for a single template.

Applicable to Direct clients only

Template-Level Reply-To Override

• What changed: Custom (Promotion) email templates can now be set to use their own reply-to address, separate from the one address configured for your whole account. A reset option lets you revert a template back to the account default at any time.
• Why it matters: Gives you more flexibility when different campaigns need replies routed to a different inbox or team — without having to change your account-wide reply-to setting.
• How to check it out: Open a Custom email template's sender details and look for the reply-to override option, along with a reset option to revert to the account default.

Applicable to Direct clients only

Content Hub

New Capability

Export Blog & FAQ as HTML

• What changed: Added the ability to export Blog and FAQ landing pages as HTML, compatible with WordPress.
• Why it matters: Gives you the flexibility to publish your content on your own website or CMS instead of being limited to pages hosted by Birdeye.
• How to check it out: Available as an export option when viewing a Blog or FAQ landing page in the Content hub tab.

Applicable to Direct clients only

Listings

Other

Q&A Removed from Listings

• What changed: Removed the Q&A section from Listings AI settings.
• Why it matters: Google no longer provides this data, so the section could only show outdated or incomplete information — removing it avoids confusion.
• How to check it out: N/A — the Q&A section is no longer visible under the Listings tab.

Applicable to both Direct and Partners

Reports

New Capability

Reporting Agent Feedback

• What changed: Added thumbs up/down feedback buttons to insights generated by Reporting Agent.
• Why it matters: Lets you flag which AI-generated insights are useful and which aren't, helping Reporting Agent get better at surfacing what matters most to you.
• How to check it out: Look for the thumbs up/down icons alongside insights generated by Reporting Agent.

Applicable to Direct clients only

Platform

Feature Enhancements

Custom Role Access to Agents

• What changed: Admins can now remove access to the Review Response Agent and Listings Agent views for users assigned to custom roles.
• Why it matters: Gives admins finer control over product access, so users who don't need AI agent features can have them hidden from view entirely.
• How to check it out: In Settings → Account → Roles, admins can now toggle off access to the Review Response Agent and Listings Agent.

Applicable to Direct clients only

Coming Soon

A preview of what's next — these features are still in progress and will ship in an upcoming release.

AI Search

Multi-Brand Support

AI Search will soon let you track multiple brands at once, showing visibility, citation, and sentiment scores for each brand over time.

Applicable to both Direct and Partners

Citation Storage & Reputation Recommendations

AI Search will soon start storing citation history from sentiment reports and using it to surface reputation recommendations.

Applicable to both Direct and Partners

Listings

Google Event Publishing

Businesses will soon be able to publish events directly to their Google Business Profile.

Applicable to both Direct and Partners

Content hub

Pricing Update

An updated pricing structure for Content Hub is on the way.

Applicable to Direct clients only

Reports

Custom Field & Advanced Filters

Dashboards will soon support custom fields and advanced filters for more precise reporting.

Applicable to Direct clients only

Reporting Agent Gets More Conversational

Reporting Agent will soon get more conversational, asking follow-up questions to help refine your insights.

Applicable to Direct clients only

Platform

Dashboard Tool Access Settings

Admins will soon be able to control which tools AI agents can access, directly from dashboard settings.

Applicable to both Direct and Partners

Internal User Access Management

An upgraded user access management system is coming soon to strengthen account-level security controls.

Applicable to both Direct and Partners

Billing & Usage

Expanded Usage Metering

Usage-based metering will soon extend to Marketing Automation emails and Referral shares.

Applicable to Direct clients only

Expected Direct GA date:
Sep 18, 2026

Expected Channel GA date:
Sep 18, 2026

Customer availability:
Applicable for both Direct and Channel (partner) customers

Original source

Birdeye has deprecated password creation during user setup, allowing newly added users to securely set their own passwords through an email invitation.

Why we built this:

• Simplify the user onboarding experience.
• Eliminate the need for admins to create or share user passwords.
• Provide users with a secure way to set their own passwords.

Key capabilities

• Automatically send an email invitation when a new user is added.
• Allow users to set their password through the Set your password and login link.
• Enforce updated password requirements during password creation.
• Support the new password-setting flow for users added individually or in bulk.

Outcomes:

• Make user onboarding simpler for account administrators.
• Improve password security by allowing users to create their own passwords.
• Eliminate manual password sharing between administrators and users.

Expected Direct GA date:

Aug 21, 2026

Expected Channel GA date:

Aug 21, 2026

Disclaimer:

This feature has been available since August 21, 2026. You can explore the feature by clicking Read Article in the Resources section below.

Customer availability:

Applicable for both Direct and Channel (partner) customers

Original source

A customer accidentally selected the wrong rating. They realize it later and tell you what they actually meant.

Now, you can correct the response.

With Edit Survey Response, Admins and Owners can update eligible NPS and Rating responses after they’ve been submitted. The corrected score is reflected in reporting, so your survey data better represents the feedback your customers intended to share.

Correct the score, not the story

When a customer confirms they selected the wrong rating, you can update their response instead of leaving an inaccurate score in your data.

Know when a response was changed

Updated responses are marked with an Edited label, so changes are easy to spot. Hover over the label to see who last edited the response.

Keep your reporting in sync

When a rating is corrected, Birdeye recalculates the relevant reporting using the new score—helping you make decisions based on more accurate customer feedback.

Available now for Admin and Owner roles.

Expected Direct GA date:
Sep 11, 2026

Expected Channel GA date:
Sep 11, 2026

Customer availability:
Applicable for both Direct and Channel (partner) customers

Original source

Catch up on the latest capabilities, feature enhancements, bug fixes, and platform improvements across Birdeye.

New Birdeye Experience — Coming September 16

We're excited to introduce the new Birdeye experience—a cleaner, more intuitive platform designed to help you spend less time navigating and more time taking action.

NOTE: Our refreshed UI/UX is already available for Direct customers. If you're a Partner customer, you'll start seeing the new experience from September 16 as we roll it out across partner accounts.

What's happening

Starting September 16, you can preview the new experience and switch back to the classic experience through September 30. On October 1, the new experience becomes the default for all accounts.

What's new

• A refreshed dashboard: Get a new AI Search summary, expanded Social performance metrics, and clearer views of Tickets and your Unified Inbox.
• Simplified navigation: Products are grouped more logically, with actions organized into Human Actions, Outcomes, and Settings—making it easier to find what you need and take action.
• Centralized performance insights: Reports and insights are organized under Outcomes, giving you a consistent place to view performance across your Birdeye products.
• A familiar Inbox: Your Inbox experience remains unchanged.

We'll continue to refine the new experience based on your feedback in the weeks ahead.

If you use Birdeye's Agents, you'll also see a dedicated Agents section with additional controls.

Listings

Feature Enhancement

What changed: Birdeye now checks images for exact duplicates—including during manual uploads, API uploads, and Google Media imports—and blocks or flags repeat uploads, and cleans up existing duplicates.

Why it matters: Keeps your media library and listings free of redundant images and improves overall data accuracy.

How to check it out: Applies automatically whenever images are uploaded, with no change to upload speed for non-duplicate images.

Now live as of September 1, 2026

Search AI

New Capability

What changed: Added the ability to configure the weighting of visibility score, citation share, sentiment, and ranking in the Search AI score calculation.

Why it matters: Lets you tailor the score to reflect what matters most to your business rather than a fixed formula.

How to check it out: In Search AI scoring settings.

New Capability

What changed: Added an opt-in setting that expands each tracked query into multiple related prompts run across AI engines.

Why it matters: Gives a fuller picture of how your brand shows up across a wider range of AI search queries.

How to check it out: As an opt-in setting in Search AI settings. NOTE: Not offered on location-based pricing plans.

Reviews

New Capability

What changed: Extended review response approval workflows so external users, location-level users, and reseller-level users can be included as approvers.

Why it matters: Gives businesses more flexibility to route review responses to the right approver, including partners outside the core team.

How to check it out: When setting up or editing approval workflows for review responses.

New Capability

What changed: Added a native integration with Healthgrades, enabling direct review responses without leaving Birdeye.

Why it matters: Saves time and centralizes review management for healthcare providers, so patient feedback gets timely responses alongside all other review sources.

How to check it out: In the Reviews Inbox once Healthgrades is connected as a review source.

Platform

New Capability

What changed: Extended review response approval workflows so external users, location-level users, and reseller-level users can be included as approvers.

Why it matters: Gives businesses more flexibility to route review responses to the right approver, including partners outside the core team.

How to check it out: When setting up or editing approval workflows for review responses.

Feature Enhancement

What changed: Removed the option to manually set a password when inviting a new user, both individually and via bulk add; the invite link is now the only method.

Why it matters: Improves account security by eliminating passwords sent as plain text during invitations.

How to check it out: On the Invite User and Bulk User Add screens.

Surveys

New Capability

What changed: Added the ability for permitted users to edit NPS, star rating, and other metric ratings on survey responses, with audit logging and a visible "edited" indicator.

Why it matters: Lets you fix accidental or mismatched ratings so your survey data accurately reflects real customer sentiment.

How to check it out: On individual survey responses for users with the appropriate permission; edited responses are flagged in the UI.

Expected Direct GA date: Sep 11, 2026

Expected Channel GA date: Sep 11, 2026

Customer availability: Applicable for both Direct and Channel (partner) customers

Original source

Your front desk can now do more than just answer calls. Front Desk agents help you handle customer conversations across Voice Call, Web Chat, Text, and Email - from answering questions to managing appointments and following the procedures you define for your business.

Your front desk, configured around your business

Front Desk agents don't just respond to customers. You decide how they respond and what they can do.

• Manage appointments: Book, reschedule, or cancel appointments based on your synced providers, appointment types, and availability.
• Answer customer questions: Respond using the business information and workflows you configure.
• Follow your processes: Use system prompts and procedures to define how the agent handles different customer requests.
• Be available across channels: Connect with customers through the channels that work best for your business.

Make it yours

Start with a pre-built agent from the Library or create one from scratch. Customize its personality, tone, environment, languages, channels, and procedures to fit the way your business works.

Ready to put your AI front desk to work?

Go to Operations → Front Desk → Agents to create your agent.

For step-by-step instructions, see How to set up a Front Desk agent.

Expected Direct GA date: Sep 10, 2026

Expected Channel GA date: Sep 10, 2026

Customer availability: Applicable for both Direct and Channel (partner) customers

Original source

When your Inbox is busy, finding the right conversation can take time. Human Actions makes it easier to get where you need to be -without searching through your entire Inbox.

Find what you need, faster

With Human Actions, you can quickly organize your Inbox around the way you work:

• Need to follow up? Find missed calls, voicemails, callbacks, follow-ups, and other customer requests.
• Looking for a specific channel? View Voice, Chat, Text, or Email interactions.
• Need to know what your team is handling? See conversations assigned to you, an AI agent, or no one.
• Need to prioritize? Quickly access high-priority conversations, conversations needing attention, SLA risks, and more.
• Need to collaborate? Chat with your internal team without leaving Inbox.

You can also view all interactions -including messages, reviews, and surveys-in one place.

Less searching. More action.

Human Actions gives you a simpler way to get to the conversations that matter, so your team can spend less time navigating Inbox and more time responding to customers.

Go to Operations > Inbox > Human Actions and explore it today.

Expected Direct GA date: Sep 10, 2026

Expected Channel GA date: Sep 10, 2026

Customer availability: Applicable for both Direct and Channel (partner) customers

Original source

The Custom Reporting Agent lets businesses create custom reports by describing what they want in natural language. It can build reports using available metrics, dimensions, filters, and visualization options, and users can refine the report conversationally without having to start over.

Why we built this:

• Make custom reporting faster and more accessible.
• Reduce the effort required to find and configure the right metrics.
• Let users refine reports interactively as their questions evolve.

Key capabilities:

• Create reports using natural-language prompts.
• Choose exact metrics and View by dimensions using the Fields picker.
• Apply filters to narrow report results.
• Report using location hierarchies such as location, state, region, or brand.
• Refine an existing report through follow-up prompts.
• Change chart formats without rebuilding the report.
• Add reports to dashboards.
• Edit or remove saved reports.

Outcomes:

• Build useful reports faster.
• Explore business data without manually configuring every report element.
• Turn follow-up questions into report refinements instead of starting from scratch.

Expected Direct GA date:

Sep 09, 2026

Expected Channel GA date:

Sep 09, 2026

Customer availability:

Applicable for both Direct and Channel (partner) customers

Original source