Birdeye Release Notes

Birdeye Announces Integration With PPMP

Birdeye announces integration with PPMP

Once the integration is set up for your business, review and survey requests will go out automatically and will help you get a continuous flow of new reviews or survey responses.

Birdeye has announced its integration with the desktop version of the practice management system (PMS) PPMP. PPMP is widely used by independent healthcare practitioners in Australia to manage patient records, appointments, billing, Medicare claims, and reporting.

Once the integration is set up for your business, review and survey requests will go out automatically and will help you get a continuous flow of new reviews or survey responses.

If you are using PPMP and want to automate your review generation process, please contact the Birdeye technical support team at 1-800-561-3357 Ext. 3 or email them at [email protected].

ServSuite by FieldRoutes

ServSuite by FieldRoutes is the ultimate field service management software designed to help small businesses reach new heights. It is cloud-enabled, internet-driven, and networking-aware, streamlining job management and operations with ease.

Powerful features of ServSuite

• Online booking
• Quote management
• Scheduling
• Mobile app
• Invoicing

Key Features of Birdeye integration with ServSuite

• Streamline review requests to gather valuable feedback
• Automate the process of soliciting reviews and surveys from your clients
• Enhance your online reputation and client engagement

Benefits of Birdeye integration with ServSuite

• Simplifies and optimizes field service management
• Transforms day-to-day operations
• Ensures business thrives and clients receive top-notch facilities

Lead Generation Agent

Never Miss Another Lead Again. The new Lead Generation Agent captures leads, qualifies intent, and keeps conversations alive automatically—helping your team focus on closing deals instead of chasing contacts.

Why we built this

• To reduce manual workload and ensure no potential leads slip through the cracks.
• To provide instant, personalized responses across all digital channels.
• To scale lead capture and qualification with AI-powered sentiment and intent detection.

What’s launching

The Lead Generation Agent helps you:

• Understand every visitor – Analyze messages with AI-powered sentiment and intent detection, and respond contextually.
• Capture the right details – Collect name, contact info, and custom fields with flexible configurations.
• Know when to escalate – Route complex conversations to human agents based on sentiment, wait time, or intent.
• Follow up automatically – Re-engage visitors who abandon conversations with dynamic, personalized follow-ups.

Key outcomes

• Capture more leads by engaging across all channels (Web, SMS, email, social DMs, contact forms).
• Save time & costs with instant, automated conversations.
• Deflect repetitive queries while ensuring human agents handle only the complex cases.

With the Lead Generation Agent, you can engage every visitor, qualify them in real-time, and seamlessly pass high-value leads to your sales team—ensuring faster conversions and higher ROI.

Introducing Contact Segmentation Agent

Smarter segments. Cleaner lists. Automated actions. Meet the Contact Segmentation Agent — an AI-driven way to build dynamic segments and reusable lists from your contact data. It reads contact attributes and history across sources (CRM, reviews, surveys, referrals, transactions), lets you save rich, auto-updating segments, and plugs them straight into campaigns and automations.

Why This Matters

• Reusable dynamic segments: Save once, auto-update forever—no more rebuilding filters.
• Static lists: Create or import fixed audiences for one-time campaigns or specific use cases.
• Smarter filters: Combine attributes, behaviors, and time windows.
• Action-ready: Use segments or lists directly in campaigns, or trigger automations when contacts enter/exit.
• Clarity & control: See who’s in, who changed, and how lists/segments grow over time with built-in reporting.

Introducing the Review Generation Agent

AI that drives more reviews by picking the right sites, the best send times, and high-converting message variations—powered by personalization, smart reminders, and auto-switching templates.

The Review Generation Agent continuously optimizes your review outreach. It selects the best review sites to target, personalizes messages using business and customer context, finds the ideal send times, and auto-tests templates—switching to the top performer as results come in. Built-in reminder scheduling nudges customers who don’t respond, so more invitations turn into published reviews.

Why we built this:

• Increase review volume and distribution across the sites that matter most to your business.
• Save hours weekly by automating targeting, timing, and follow-ups.
• Enhance conversions with personalized and performance-based template switching.
• Sustain fresh reviews to boost trust and local visibility.

Introducing Search AI: Stay Visible in the AI Era

The industry’s first platform designed to help multi-location brands get discovered on AI-powered search engines, such as ChatGPT, Gemini, Perplexity, and more. Built natively on our AI platform, Search AI gives businesses the intelligence they need to stay visible and competitive in the evolving AI search landscape.

Why we built this

• AI search engines are reshaping discovery, yet brands have no visibility into how they appear—or don’t appear—on these platforms.
• Traditional SEO tools don’t measure AI visibility, leaving businesses blind to a critical discovery channel.
• Brands that adapt first will capture the AI search edge, while others risk losing clicks, calls, and customers.

Key capabilities

With Search AI, businesses can:

• Track visibility: Monitor how your brand appears on AI search engines in comparison to your competitors.
• Discover themes and prompts: Identify trending prompts and questions shaping AI-driven discovery.
• Analyze citations: Understand which citations and references are driving visibility.
• Monitor rankings: Track performance at both brand and local levels across AI platforms.
• Measure sentiment: Gain insights into the intent and sentiment behind AI search queries.

Outcomes

• Stay ahead of the curve as AI search transforms customer discovery.
• Capture visibility on emerging search engines that influence consumer decisions.
• Ensure consistency and accuracy across AI engines.

Introducing the Social Engagement Agent

Put your public engagement moderation on autopilot. The Social Engagement Agent helps businesses intelligently triage and respond to public engagements across social channels. With automated rules, AI-powered prompts, and goal-driven engagement, you can now scale on-brand responses while keeping your feeds clean and consistent.

Smarter Engagement, Less Manual Work

• Triage rules — Automatically route and act on incoming engagements based on conditions you set.

AI-powered prompts

• Equip the agent to decide and generate relevant, on-brand responses.

Goals-based engagement

• Align the agent’s responses with your business objectives (e.g., brand consistency, speed, customer satisfaction).

Clean feeds, faster responses

• Route important conversations intelligently while minimizing noise.

Always on-brand

• Maintain a consistent presence with minimal manual intervention.

The Social Engagement Agent enables businesses to automate, personalize, and scale engagement—ensuring no message is missed, while reducing manual effort and response delays.

Introducing the Review Response Agent

The Review Response Agent is designed to intelligently analyze incoming reviews and generate context-aware, brand-aligned replies. This agent reduces manual effort, ensures consistency, and helps you scale review management across platforms.

What’s launching

• An intelligent agent that reads customer reviews for sentiment, mentions, intent, and business context to draft tailored replies. It supports:
  • Tone and compliance controls
  • Custom tokens (employee names, locations, products, etc.)
  • Optional human-in-the-loop approvals

Why we built this

• To autonomously analyze reviews and generate personalized, on-brand responses.
• To adapt replies to platform-specific norms and brand tone with optional human oversight.
• To scale review management, ensuring speed, consistency, and quality across all channels.

Goals of the Review Response Agent

• Increase review coverage by replying to more reviews across all sources.
• Save time and reduce costs with automated, consistent replies that minimize manual effort.

Key tasks

The Review Response Agent handles the entire workflow of review analysis and response generation:

• Identify mentions to enhance SEO – Detect products, services, and context from the review.
• Extract custom tokens – Capture references like employee names, locations, or cities for personalization.
• Generate responses – Craft empathetic, human-like replies based on sentiment, intent, and brand tone.
• Enable approvals – Route responses for human approval (e.g., negative reviews) or publish directly when safe.

Folder organization

• Create, rename, delete, and move folders to structure assets by campaign, project, or type.

Drag-and-drop uploads

• Add media from your computer, free media library, OneDrive, or Dropbox—into any folder.

Advanced filters

• Instantly filter by media type, uploader, date added, or source.

Quick access to actions

• Edit assets or create Social posts with a click.

Add tags, move files, copy URLs, or delete

• Add tags, move files, copy URLs, or delete
• Bulk action support — Apply actions across multiple media at once via the “Action” dropdown.