Birdeye Release Notes

AI Search now provides Query Fanouts

AI Search now provides Query Fanouts to help businesses understand how their tracked prompts are transformed into different search queries across AI platforms. Teams can review the generated query variations, compare query volume across platforms, and analyze how words are added, dropped, or preserved.

Why we built this:

• Businesses needed greater visibility into how their tracked prompts are expanded into different search variations.
• Teams wanted to understand the different ways users may phrase searches across AI platforms.
• Businesses needed a way to analyze query transformations and identify patterns in how AI platforms interpret and expand prompts.

Key capabilities:

• View multiple query variations generated for each tracked prompt.
• Compare query fanouts across ChatGPT, Gemini, Claude, and more.
• Review query count and average queries generated per execution.
• Analyze unique query variations and their share of total generated queries.
• View added words, dropped words, and preserved words to understand how prompts change.
• Filter query fanout data by location.
• Select different time periods to analyze query fanout activity.
• Generate AI-powered summaries of query fanout data.
• Download, email, or schedule query fanout reports.

Outcomes:

• Understand how AI platforms expand and interpret your tracked prompts.
• Identify the search variations associated with your business and customers' potential search behavior.
• Compare query generation patterns across AI platforms and locations.
• Gain deeper insight into how prompt wording changes across generated queries.
• Use query fanout data to make more informed decisions about your AI Search strategy.

Expected Direct GA date:

Sep 01, 2026

Expected Channel GA date:

Sep 01, 2026

Customer availability:

Applicable for both Direct and Channel (partner) customers

Original source

AI Search now gives businesses greater control over how their overall AI Search Score is calculated. Teams can customize the weighting of Visibility Score, Citation Share, Average Rank, and Sentiment Score based on the metrics they want to prioritize, while previewing the impact of their configuration before saving.

Why we built this:

• Businesses may have different priorities when evaluating their AI search performance.
• Teams needed greater control over which AI Search metrics have more influence on the overall score.
• Businesses wanted to understand how changes to metric weighting would affect their overall AI Search Score before applying them.

Key capabilities:

• Customize the weighting of Visibility Score, Citation Share, Average Rank, and Sentiment Score.
• Increase or decrease the weighting of individual metrics using sliders or percentage values.
• Preview the impact of weighting changes on the overall AI Search Score.
• Require the combined weighting of all four metrics to equal 100%.
• Restore the default metric weighting at any time.

Outcomes:

• Customize the AI Search Score to align with your business priorities.
• Give greater importance to the metrics that matter most to your business.
• Make more informed decisions by previewing score changes before saving.
• Establish a scoring approach that better reflects how your business evaluates AI search performance.

Expected Direct GA date:

Sep 01, 2026

Expected Channel GA date:

Sep 01, 2026

Customer availability:

Applicable for both Direct and Channel (partner) customers

Original source

Catch up on the latest capabilities, feature enhancements, bug fixes, and platform improvements across Birdeye.

Reviews

Feature Enhancement

Unified "Respond to Review" Tool

What changed: Combined two separate review-response tools into a single, streamlined "Respond to Review" tool that supports both template-based and AI-generated responses.

Why it matters: Makes it faster and easier to configure how review responses are handled, without switching between multiple tools.

How to check it out: Available now in your Review Response agent configuration settings.

Review Tags in the Get Reviews API

What changed: The Get Reviews API now returns both user-added and automatically generated tags for each review in its response.

Why it matters: Lets developers and integration partners filter, display, and process tagged reviews without needing a separate lookup.

How to check it out: Available now — tags are included automatically in the Get Reviews API response.

Custom Tokens in Review Response Composer

What changed: Added support for inserting custom details, like reviewer name or location, directly while composing an individual review response — with a review step to confirm everything looks right before posting.

Why it matters: Speeds up response writing and cuts down on manual effort for teams handling a high volume of review responses.

How to check it out: Available now in the review response composer for eligible Managed Services accounts.

Listings

New Capability

TikTok Link on Google Listing Profile

What changed: Businesses can now add a TikTok profile link to their business profile, which displays on their Google Business listing.

Why it matters: Gives businesses another way to showcase their social presence directly where customers are already looking — their Google listing.

How to check it out: Add your TikTok link under Social Profiles in your Listings settings.

Email Notifications for AI Listing Recommendations

What changed: Added configurable email notifications that summarize new AI-generated listing recommendations, such as suggested photos, special hours, descriptions, services, and posts.

Why it matters: Lets businesses act on high-impact recommendations quickly, without needing to log in and check the dashboard themselves.

How to check it out: Manage notification preferences under Account → Notifications settings.

Search AI

Feature Enhancement

Twice-Per-Month Sending Frequency

What changed: Added a new twice-per-month frequency option for scheduled sends.

Why it matters: Gives businesses more flexibility to match sending cadence to their needs, without being limited to weekly or monthly-only options.

How to check it out: Select it wherever you configure your send frequency.

Surveys

Feature Enhancement

Survey Reporting by Hierarchy

What changed: Added the ability to break down Survey Reporting results by location hierarchy, such as region or brand, in addition to individual location.

Why it matters: Gives multi-location businesses a clearer, rolled-up view of survey performance across their organizational structure.

How to check it out: Available in Survey Reporting under grouping and breakdown options.

Expected Direct GA date: Aug 28, 2026

Expected Channel GA date: Aug 28, 2026

Customer availability: Applicable for both Direct and Channel (partner) customers

Original source

Catch up on the latest capabilities, feature enhancements, bug fixes, and platform improvements across Birdeye.

Surveys

New Capabilities

Survey question IDs in the API

What changed:
The survey responses API now returns a unique ID for each survey question.

Why it matters:
Makes it easier to reliably match responses to specific questions when building reports or integrations.

How to check it out:
Available now via the survey responses API endpoint (Link)

Survey response channel in the API

What changed:
The survey responses API now indicates the channel (email, text, link, or preview) each response came through.

Why it matters:
Helps you understand which channels drive the most survey engagement so you can focus your outreach effectively.

How to check it out:
Available now via the survey responses API endpoint (Link)

Location-level survey metrics via API

What changed:
Survey send counts, response counts, response rates, and average scores are now available by location through the API.

Why it matters:
Lets you pull survey performance data directly into your own reporting tools, without manual work.

How to check it out:
Available now through Birdeye's open API.

Feature Enhancement

Survey data in daily SFTP exports

What changed:
The daily SFTP data export now includes survey-sent records in addition to survey responses.

Why it matters:
Gives a complete picture of survey activity — sends and responses together — in a single feed, making it easier to measure survey performance.

How to check it out:
Available in your existing daily data export file.

Listings

Feature Enhancement

Bing listing update delay notification

What changed:
A banner now appears in the platform to let customers know when Bing listing updates are experiencing delays.

Why it matters:
Customers get proactive, clear communication about delays outside of Birdeye's control, reducing confusion and unnecessary support inquiries.

How to check it out:
Look for the banner at the top of your dashboard when a delay is active.

Reports

Feature Enhancement

Top/Bottom Performing widget row limits

What changed:
You can now limit how many rows appear in Top/Bottom Performing report widgets (e.g., show only the top 3, 5, or 10).

Why it matters:
Makes reports easier to read and focused on the results that matter most, whether you're spotlighting top performers or flagging locations that need attention.

How to check it out:
When configuring a Top/Bottom Performing widget in the Reports tab, set your preferred row limit.

Insights

New Capability

Multi-language analysis for reviews and survey responses

What changed:
Insights can now analyze reviews and survey responses written in multiple languages, automatically detecting language and translating content as needed.

Why it matters:
Get one unified view of customer sentiment, themes, and trends — no matter what language your customers write in — while still being able to view original responses for context.

How to check it out:
Available now in the Insights section for accounts receiving multi-language feedback.

Brand Identity

Feature Enhancement

Brand detail synchronization

What changed:
Behind-the-scenes updates now ensure related content automatically reflects changes whenever brand details (like brand name or colors) are updated.

Why it matters:
Keeps brand-related content consistent and up to date without requiring manual updates each time brand details change.

How to check it out:
No action needed — this works automatically whenever brand details are updated.

Platform

New Capability

Account access restriction notifications

What changed:
Users now receive an email notification if their account access is restricted due to suspicious activity detected in campaign templates.

Why it matters:
Replaces a previously silent lockout with clear communication, helping users quickly understand what happened and how to restore access — reducing confusion and support tickets.

How to check it out:
Automatically triggered — affected users will see an email in the inbox linked to their account, with next steps to regain access.

Expected Direct GA date:
Aug 21, 2026

Expected Channel GA date:
Aug 21, 2026

Customer availability:
Applicable for both Direct and Channel (partner) customers

Original source

A completed tour is an important moment in a family's journey with a childcare provider. The Birdeye integration with LineLeader helps businesses make the most of that moment by connecting tour activity with customer engagement.

When a child's tour is marked as complete in LineLeader, the LineLeader Tour Complete trigger automatically syncs the child's details to Birdeye. This eliminates the need to manually identify families and transfer their information before following up.

Once the information is synced, Birdeye can use the configured trigger to send review, survey, and referral requests. This gives childcare providers an easier way to stay connected with families and gather feedback throughout their journey.

Key capabilities:

• Follow up at the right moment: Engage families after a tour is complete, while the interaction is still fresh.
• Reduce administrative work: Automatically move child details from LineLeader to Birdeye instead of handling the process manually.
• Create more opportunities for feedback: Use surveys to learn how families feel about their experience.
• Strengthen your reputation: Encourage families to share their experiences through review requests.
• Turn happy families into advocates: Use referral requests to help generate new opportunities through word of mouth.

By bringing LineLeader and Birdeye together, childcare providers can connect an important point in the family journey with a consistent engagement strategy - helping teams spend less time on manual follow-up and more time building relationships with families.

Customer availability:

Applicable for both Direct and Channel (partner) customers

Original source

Discover what’s new across Birdeye, from new capabilities to product improvements.

Integration

New Capability

• Birdeye now connects with KidsSoft, so childcare businesses can automatically manage their online reputation and customer experience without manual data entry.
• Childcare businesses using LineLeader can now automatically reach out to families at the right time - the moment a new enrollment starts - to collect reviews and build their online reputation without any extra effort.

Listings

Feature Enhancement

• See how your locations rank on Google search over time in one consolidated widget - filter by location or group to track local SEO performance and spot trends across your entire business portfolio.
• You can now write up to 1,500 characters in your Yelp business description - matching Yelp's full limit - so your business story gets told completely, without being cut short.

Marketing Automation

Feature Enhancement

• Design emails that look great on any device - choose exactly which content appears on desktop, mobile, or both, so every recipient gets a clean, tailored experience no matter how they open your email.

Social

Feature Enhancement

• Manage your Apple business listings more efficiently with an improved integration experience - find locations faster and get a clear at-a-glance view of your connection status across all your locations.

Surveys

Feature Enhancement

• Set minimum and maximum selection limits on multiple-choice survey questions, so respondents stay focused and you collect more consistent, actionable feedback.

Platform

Feature Enhancement

• Get greater visibility into who's doing what in your Birdeye account - audit logs now track a wider range of user activity, including invitations, role changes, logins, and account removals, so you stay in control of access and compliance.

Expected Direct GA date:
Aug 14, 2026

Expected Channel GA date:
Aug 14, 2026

Customer availability:
Applicable for both Direct and Channel (partner) customers

Original source

Catch up on the latest capabilities, feature enhancements, bug fixes, and platform improvements across Birdeye.

Search AI

New Capability

• Search AI now features a dedicated score dashboard within the overview, giving you an at-a-glance view of your AI-driven search performance and actionable insights all in one place.
• Birdeye has built a robust evaluation framework for Search AI that continuously measures recommendation quality and agent accuracy, ensuring the AI insights you rely on are held to the highest standards of reliability (Limited launch)

Feature Enhancement

• The Search AI file upload experience has been completely redesigned with intuitive drag-and-drop functionality, downloadable import templates, and a detailed import history — making data management faster and error-free.

Listings

New Capability

• Birdeye now automatically detects and rejects unauthorized Google-suggested changes to your business services, ensuring your listings always reflect your verified data and remain fully under your control.

Feature Enhancement

• Keyword filters in Listings Ranking Reports now dynamically update based on your selected location or region, so you always see the most relevant search terms for the scope you're analyzing.

Marketing Automation

New Capability

• Businesses using branded sender domains can now configure reply-to email settings at the brand level, giving you full control over where customer replies land — whether in your own inbox or directly within Birdeye.

Insights

Feature Enhancement (Limited launch)

Competitor Analysis in Insights now supports custom field filters, empowering you to slice and compare competitive review data by your own location and contact attributes for deeper, more targeted intelligence.

Quick Send

Feature Enhancement

• Quick Send now automatically pre-selects your account's designated default template instead of the last used template, ensuring greater accuracy and preventing the accidental sending of incorrect review requests.

Surveys

Feature Enhancement

• Survey answer options are now randomized for each respondent, eliminating order bias and ensuring you collect more accurate, reliable feedback from your customers.

Expected Direct GA date:
Aug 07, 2026

Customer availability:
Applicable for both Direct and Channel (partner) customers

Original source

Insights AI now helps teams turn AI-powered recommendations into measurable action. Create structured initiatives, assign owners, set goals, and track progress from a single place. Teams can also create tickets for individual issues, ensuring recommendations move beyond insights into execution.

Why we built this:

• Recommendations identify opportunities, but teams needed a structured way to execute and track improvements.
• Businesses wanted clear ownership, timelines, and measurable goals for each recommendation.
• Teams needed a centralized place to monitor progress and manage follow-up actions without switching between multiple tools.

Key capabilities:

• Create actions directly from AI-generated recommendations.
• Automatically populate action details, including recommendation context and impacted locations.
• Assign owners, set due dates, and define target sentiment scores.
• Track progress using initial, current, and target sentiment scores.
• Create and assign tickets for specific challenges contributing to sentiment decline.
• Monitor all created tickets, including ownership, status, locations, and due dates from a single view.
• View AI-generated insights and opportunities for improvement while tracking execution.

Outcomes:

• Turn AI recommendations into accountable action plans.
• Improve collaboration with clear ownership and due dates.
• Track business improvements against measurable sentiment goals.
• Resolve high-impact issues faster through targeted ticket management.
• Give teams a centralized view of execution progress from recommendation to resolution.

Expected Direct GA date: Aug 03, 2026
Expected Channel GA date: Aug 03, 2026
Customer availability: Applicable for both Direct and Channel (partner) customers

Original source

Insights AI now helps teams identify the highest-impact opportunities across their business with Prioritized Recommendations. Instead of spending time reviewing multiple dashboards, reports, and metrics, teams receive an AI-generated, ranked list of recommendations based on their impact on the Birdeye score. This makes it easier to identify where to focus first, assign priorities, and take action that drives measurable business improvement.

Why we built this:

• Teams often struggle to determine which issues will have the greatest impact on business performance.
• Reviewing multiple reports and metrics makes it difficult to prioritize actions across locations.
• Businesses needed an AI-powered way to surface the most important opportunities without manually analyzing large volumes of customer feedback.

Key capabilities:

• View AI-generated recommendations ranked by their impact on your Birdeye Score.
• Understand which challenges should be addressed first with High, Medium, and Low impact prioritization.
• Analyze affected locations, negative mentions, and AI-generated insights for every recommendation.
• Drill down into detailed challenge pages to understand sentiment trends, impacted locations, and recommended actions.
• Share recommendation insights via email, scheduled reports, or dashboards.
• Filter recommendations by location, date range, or business hierarchy for more targeted analysis.
• Start tracking recommendations directly from Insights AI to measure improvement over time.

Outcomes:

• Eliminate guesswork by focusing on the recommendations with the highest business impact.
• Help teams prioritize work across multiple locations more effectively.
• Improve operational efficiency with AI-powered recommendations instead of manual analysis.
• Enable faster decision-making with actionable insights and detailed business context.
• Drive continuous improvement by turning recommendations into measurable actions.

Original source

Every week, we'll share a summary of the latest product updates, feature enhancements, new capabilities, bug fixes, and platform improvements released across the Birdeye platform. These release notes help you stay informed about what's new and identify which updates are relevant to your products and customer segment.

Insights

New Capability

• Access your Birdeye Reputation Score and trend data via public API with daily-to-annual grouping, enabling custom reporting and integration with your own analytics tools.
• Receive AI-powered, step-by-step recommendations to increase your review volume and response rate, directly improving your overall Reputation Score.

Feature Enhancement

• Get smarter AI recommendations that identify exactly why your review rating, volume, or response rate is underperforming—and what your top-performing locations do differently.
• AI-generated insights now appear automatically when you add a widget to your dashboard or schedule a report, so key takeaways are always front and center.
• Click any cell in the Insights heatmap to instantly drill down into the reviews behind the data, filtered by location and category.
• Insights topic clusters are now consistent across all views and recommendations, so the themes in your bubble chart always align with your AI-suggested priorities.
• Dedicated support track for enterprise healthcare clients, resolving custom dashboard bugs and enhancements.

Reporting

New Capability

• Compare review performance across locations, states, or regions side by side to identify geographic strengths and areas needing improvement.

Feature Enhancement

• Duplicate any existing report in one click to quickly create variations without rebuilding configurations from scratch.
• Resize and save column widths in reports to your preference so your custom layout is always there the next time you log in.
• Set any dashboard as your personal default so it loads the moment you log in—no extra navigation needed.
• PDF reports now include a clickable link back to the live Birdeye report, so any recipient can instantly access the most up-to-date data.
• Add competitor analysis reports directly to your dashboard and schedule them to be emailed automatically, so you always stay one step ahead of the competition.

Social

New Capability

• Turn any YouTube video or video attachment into a ready-to-publish blog post with AI-generated, multilingual summaries—saving hours of manual content creation.
• Programmatically upload images and videos to your Birdeye Social Media Gallery via API, enabling seamless integration with your existing media workflows.

Feature Enhancement

• Each location can now apply its own brand kit when generating AI Post Ideas and Holiday Posts, ensuring every location's social content stays on-brand.
• Include Google Business Profile tags and call-to-action links in your bulk social scheduling CSV, so all GBP post details can be managed in a single upload.

Bug Fixes

• Fixes a bug that prevented bulk-deleting Instagram posts from the Social Calendar, restoring full control over your scheduled post management.

Surveys

Feature Enhancement

• Flip the NPS scale direction (0→10 or 10→0) per question to match your audience's expectations, without affecting how scores are calculated or reported.
• Easily identify and exclude test or preview survey submissions from real customer data using a new Source column, so your survey results are always accurate.
• Survey exports now include location hierarchy data so you can seamlessly analyze and segment responses by region, area, or individual location.
• Use a location hierarchy picker when building surveys with location-based questions, and embed survey widgets in your Appointments flow for a seamless patient experience.

Platform

New Capability

• A secure, branded Birdeye login portal and API layer that lets AI-powered tools and third-party integrations connect directly to your Birdeye data.

Feature Enhancement

• API users can now retrieve a user's assigned role in a single call, making it easier to build automated user management workflows.
• Set default notification preferences by role and automatically apply them when adding or updating users in bulk—saving significant time on large-scale account setup.

Others

• Demo and inactive sub-accounts are automatically removed after 60 days, keeping your reseller account structure clean and easy to manage.

Listings

New Capability

• Manage and keep your Waze business listing accurate directly from Birdeye, so customers navigating to your location always find the right information.

Feature Enhancement

• Filter Listings Ranking Reports by specific search terms to see exactly how your locations rank for the keywords that matter most to your business.
• Listing updates now automatically retry when a third-party directory API is temporarily unavailable, keeping your business information accurate and in sync across all platforms.
• Hotel properties can now manage all required hotel-specific listing attributes directly in Birdeye, ensuring complete and accurate data across all directories.

Search AI

New Capability

• Get instant alerts whenever your business is cited—or drops—in AI-powered search results, so you can act fast to protect and grow your online visibility.
• Search AI now supports flexible, usage-based access for resellers, making it easier to scale AI-powered search visibility across multiple business locations.
• A dedicated Search AI dashboard gives you a clear view of your AI-powered search performance—Birdeye score, citation trends, and custom metrics—all in one place.

Ticketing

New Capability

• Automatically convert inbound customer service-related emails into support tickets in Birdeye so no customer message is ever missed or left untracked.

Feature Enhancement

• Filter support tickets by custom fields to quickly find, prioritize, and manage the cases that matter most to your team.

Marketing Automation

New Capability

• Save and reuse custom email content blocks across campaigns, so your team spends less time rebuilding designs and maintains a consistent brand look in every email.

Feature Enhancement

• The AI template agent now accurately interprets your intent—preserving images when only a theme refresh is needed and fully redesigning when new content is requested.

Reviews

Feature Enhancement

• Filter ticketing reports by who composed or posted a review reply, giving managers full visibility into team response activity and accountability.

Expected Direct GA date:
Jul 31, 2026

Customer availability:
Applicable for both Direct and Channel (partner) customers

Original source

Welcome to the Weekly Product Release Notes! Every week, we'll share a summary of the latest product updates, feature enhancements, new capabilities, bug fixes, and platform improvements released across the Birdeye platform. These release notes help you stay informed about what's new and identify which updates are relevant to your products and customer segment.

Reports

New Capability

• Users can now personalize their experience by pinning their most frequently used dashboard as their default view, allowing for immediate and convenient access upon logging in.
• Users can now click a hyperlink within downloaded PDF reports to navigate directly back to that specific report within the Birdeye platform.

Feature Enhancement

• Users can now seamlessly duplicate existing reports directly within their dashboards, carrying over all previous customizations to save time and streamline report creation.
• Custom sorting preferences applied to reports are now fully preserved when exporting or scheduling downloads (Excel, PDF, PPT, PNG).
• Users can now filter survey responses and reports by Completed or Partial status to easily segment and analyze survey data.
• Users can now customize their scheduled report deliveries by selecting specific dates (from the 1st to the 28th) or choosing the last day of the month.

Listings

New Capability

• Birdeye now integrates with Waze as a new Listings vendor, allowing you to seamlessly sync your business data and mirror listing statuses directly from Google.

Feature Enhancement

• Extends the existing Listing Scan pipelines to integrate, process, and validate new data sources, aiming to improve listing coverage and accuracy.
• Displays Healthline, Sharecare, and Medical News Today as syndicated healthcare destinations within the Listings UI whenever Healthgrades is a contracted publisher, providing users with full visibility into their healthcare distribution network.
• We have unified the business profile settings across the Birdeye Platform and Listings modules, ensuring that Provider-specific details (such as NPI and credentials) are automatically and consistently displayed across your account without requiring manual updates.
• Introduced a robust rate limiter and intelligent retry orchestration system to ensure highly reliable business profile updates across external directories (such as Google, Facebook, and Yelp) and prevent data mismatches.

Bug Fix

• Resolves an issue where Bing listings get stuck in a "Publish in progress" state by ensuring Service Areas are only sent to Bing for supported business categories.

Insights

Feature Enhancement

• Users can now drill down into specific regions within their account hierarchy to view a detailed table of locations, with the flexibility to dynamically switch to view data at other levels, such as by city.
• Introducing actionable recommendations to help users improve their response rate metric within the Reputation Score.
• A new Insights recommendation automatically prompts account owners to improve their review response rate when it falls below a healthy threshold by providing actionable next steps.

Surveys

New Capability

• Introduced a new filter in Survey NPS reports that allows users to accurately calculate and categorize their Net Promoter Score based solely on the NPS question, rather than averaging it with other rating questions.

Feature Enhancement

• Users can now easily select and organize locations using a structured hierarchy when creating location-based questions in surveys and adding appointment widgets.

Social AI

Feature Enhancement

• Deployment of an upgraded and optimized image recommendation method within the Social Publishing Agent.

Expected GA date: Jul 24, 2026

Customer availability: Applicable for both Direct and Channel (partner) customers

Original source

Dashboard Edit Access

Dashboard Edit Access allows dashboard owners to grant edit permissions to other users, teams, or roles, making it easier to collaborate on shared dashboards. Instead of creating duplicate copies, multiple users can work on the same dashboard, and any changes made are reflected for everyone with edit access.

Customer availability: Direct enterprise customers and Channel (partner) customers.
GA date: July 10, 2026

Why we built this:

• Shared dashboards previously supported view-only access, limiting collaboration.
• Users had to duplicate dashboards to make changes, resulting in multiple versions of the same dashboard.
• Teams needed a simpler way to collaboratively build, update, and maintain dashboards.

Key capabilities:

• Grant edit permissions to specific users, teams, or roles.
• Collaborate on a shared dashboard without creating duplicate copies.
• Keep everyone in sync, as edits made by one user are reflected for all users with edit access.
• Continue using view-only access for users who only need to consume dashboard insights.
• Manage permissions by choosing between View and Edit access while sharing dashboards.

Outcomes:

• Improve collaboration across teams working on dashboards.
• Eliminate duplicate dashboards and version inconsistencies.
• Simplify dashboard management with a single shared source of truth.
• Enable faster reporting and more efficient teamwork.

Original source

Yelp messages are now available in the Inbox. You can view and respond to both Yelp reviews and direct messages from a single place, making it easier to manage conversations without switching platforms. Yelp messaging is also included in Inbox reporting and notifications.

What’s New

• Reviews and messages in one unified view
• Two-way sync for messages and replies
• Yelp is included in the Inbox reporting
• Notifications for new and unresponded messages

Note: Available for customers with an Inbox and an active Yelp integration. A one-time setup or reauthorization may be required depending on your current setup.

Original source

NEW

Feb 20, 2026

Birdeye announces Integration with Covetrus Ascend

This integration will allow veterinary practices to automate review solicitation.

Birdeye has announced integration with the veterinary practice management solutions aggregator, Covetrus Ascend, to automate the review solicitation process for businesses.

With this new, seamless integration, veterinary practices can now automatically send review requests to their clients. Once Birdeye is integrated with Covetrus Ascend, Birdeye will collect and store the first name, last name, email address and phone number of your clients in the respective business accounts within Birdeye.

To learn more about this integration, please reach out to the Birdeye technical support team @ 1-800-561-3357 Ext. 3 or email them at [email protected].

Original source