Core HR

Display Notice Periods in Employment Details

Description: As a follow-up to the recent notice period uplift, we’ve extended support to employment contracts by making notice period values available as pre-populated contract variables.
This ensures that notice period information captured in employment details can now be automatically inserted into contract templates, reducing manual effort and improving consistency between employee records and generated contracts. Note that this will only be available on the new document editor.
Release schedule: 24/12/2025

Add Company Policies module to the HeroForce Portal

Objective: Enhance HeroForce team efficiency
Description: Previously, our Global Teams (GT) team had to manage each GT organisation’s policies within each individual organisation. This release centralises the control of policies for all GT organisations to the HeroForce Portal. We now also provide visibility of GT policies to Host organisations, so they are aware of HeroForce employee compliance status.
Key Features

• HeroForce Portal:
  • Added Company Policies module to the HeroForce Portal
  • Each policy can be assigned to multiple organisations at once, with the same level of employee team/entity/location/etc granularity as before
  • Templates are taken from custom templates within GT organisations at the moment - in the future, this can be switched over when template management is introduced to the HeroForce portal. Regardless, the current GT use case for policies is only file upload rather than template-based.
  • Template variables are applied uniquely for each assigned organisation to avoid exposing client data
  • Aside from sharing logic, all other behaviours are the same as existing organisation policy flows.
• Host organisation: GT policies can now be viewed in their policy management module and GT employee files, with an “Assigned by Global Teams” tag. They cannot edit these policies, but can view their contents. In the employee file, they can view the policy status and details.
• GT Employee: GT employees will now see an “Assigned by Global Teams” tag in their E/F policies tab and policies module
  Release Date: 7/1/2026

Turnover Report Enhancements

Description: The Turnover Report now includes a table view of data that can be exported via CSV, making it easier to access, analyse, and share. Additional improvements include updated filters and greater flexibility when generating reports.
Key Updates:

• Timeframe filter updated to Date Range: Offers greater flexibility to customise the data displayed in the report
• New filters added:
  • Primary Manager
  • Personnel Type
  • Tenure Duration
• Table report added: Displays the termination data used in the column chart, showing the individual personnel that make up the chart, including: Personnel Name, Groups, Location, Job Title, Employment Type, Start Date, Termination Date, and Duration
• CSV export added: Can download the table report for further analysis
  Release Schedule: 09/01/2026
  Target Users: All regions

Data and AI

Recruitment Agent - Employer flow - AI Evaluationb

Description: We’ve enhanced the AI Evaluation for completed video interviews in the Recruitment Agent. The updated experience provides employers with clearer, more transparent insights into candidate responses and allows them to give feedback on the AI-generated scoring.
What’s included in this release:

• Structured, evidence-based evaluation: Candidate responses are assessed using clearly separated
• Strengths and Considerations, each directly referencing evidence from the candidate’s answer to support decision-making.
• Clearer score context: AI-generated scores are displayed prominently alongside the evaluation.
• Employer feedback on scores: Employers can let us know if the AI score feels accurate. This helps us assess how well our agent is scoring candidates and improve its performance over time.
  Release Date: 23/12/2025
  Target Users: Recruitment teams on Employment Unlimited subplans

HR Rostering and Timesheets

Public Holiday Icon Displaying Work Site and Positions Rosters

A public holiday icon will display on the work site and positions rosters to increase awareness and help rostering managers better schedule their rosters.
Why It Matters: Public holidays can be a stressful time for rostering managers as employee availability might reduce due to people take leave. Additionally, employees are entitled to penalty rates for working on public holidays, which can impact their roster budgets. The public holiday icon will help roster managers have proactive conversations with their employees to avoid understaffing or increased operational expenditure.
Key features:

• A new umbrella icon will appear on the roster for impacted dates - assuming that the public holiday is linked with the work site
• The ability to link an existing public holiday with a work site via the public holiday settings
• Public holidays will be inferred based on the work site's address
• Public holidays can be copied from existing work sites
  Target Users: All orgs using work sites and position rostering
  Public Release: 31st December, 2025

ITOps and Security

Additional Settings for Payroll Partner Account Recovery Flow

Description: We've rolled out the following updates to give partners more control over how Account Recovery Requests are managed within their business. Partners can now designate a specific user to receive email notifications for all submitted account recovery requests, instead of the default "all partner users." This is set either at the Brand or Partner level, depending on their current payroll champion setup. Account recovery requests, which default to being actioned at the partner level, can now be made actionable by brand-level users.
Release Date: 6 January 2026
Target Users: Payroll Partner and Brand Users

Leave and Expenses

Ensure Compliance with Leave Requests

Objective: Prevent employees from being able to delete a leave request that has been approved or previously approved.
Description: Admins/Owners/Managers can be certain that employees will be unable to delete any leave request that has been approved or previously approved they have already taken. Previously, employees were able to submit a leave request, have this approved, take the leave and then cancel the leave request before it gets processed in payroll. This posed a risk that employees were able to get back a leave balance for leave they have already taken and only relying on a payroll admin email to prevent this. We have now prevented this within platform and only admins/owners/managers/security group users (with access to leave management) will be able to delete a leave request after it has been approved (or previously approved).
Release Schedule: 8th Jan 2025 (Public Release)
Target Users: Global (All regions)

Performance Management

Recruitment – Email Notification Improvements

Objective: To reduce notification noise and provide HR Admins and hiring teams with clearer, more controllable recruitment email notifications, while ensuring important candidate activity is still surfaced in a timely way.
Impact: Previously, individual emails were sent for each candidate application and for every hiring stage movement, often resulting in multiple notifications being delivered on the same day. This contributed to inbox fatigue and reduced engagement with recruitment communications. HR Admins also lacked visibility into email content. With this update, we’ve improved the recruitment notification experience by:

• Consolidating pending candidate application emails into a single daily summary, reducing redundant sends when multiple candidates apply on the same day
• Consolidating hiring stage movement emails into a single daily summary, reducing noise when candidates are moved through stages multiple times in a day
• Enabling Candidate Application Report emails by default, with Pending candidate application emails OFF
• Introducing a template preview, allowing admins to view a live sample of the email with placeholder data before it’s sent
  These changes reduce email noise while improving transparency and confidence in recruitment communications.
  Release Schedule: 05/01/2026
  Target Users: Global, Admins and Owners, Standard, Premium, all EOS subs

Email Notifications: Consistency for Existing Toggles

Objective: Improve consistency and transparency in Organisation Emails by adding previews for existing notifications
Description: Email previews are now available for several existing notifications in the Organisation Emails settings page, bringing them in line with newer emails. HR Admins can view a read-only preview of each email, showing the subject line and full email content. The following emails now support previews:

• Onboarding
  • {Employee} has completed their onboarding setup
  • Don’t delay your pay and complete your onboarding process
• Offboarding
  • Employee offboarding reminder!
  • Reminder to create a backfill role for an offboarding employee
• Work eligibility
  • Employee visa expiry reminder!
  • Employee passport expiry reminder!
• Payslips
  • Your pay slip for pay period ending {Date} is now available
    Release date: 7/1/26
    Target users: Global

Emails Notifications: Timesheets

Objective: Give HR Admins greater transparency and control over Employment Hero’s email notifications
Timesheets-related emails are now surfaced in the Organisation Emails settings page (Time > Timesheets), giving HR Admins visibility into what the email is for, when each notification is sent and the ability to toggle delivery on or off at an organisation level. Email previews are now supported for all timesheet-related toggles, allowing Admins to review email subjects and content before managing delivery.
Release Schedule: Jan 9, 2026
Target Users: Global

Support Learning via the Mobile App

Objective: Employees can now access and complete their assigned learning directly from the Employment Hero Work mobile app. This feature is coming with the latest Employment Hero Work app (version 2.70.1) and will be available to all users as the update rolls out.

• A new Learning menu item is available in the app
• Employees can view all assigned learning, including status and due dates
• Courses open securely in-app via Go1, with no additional login required
• Learning progress and completion sync across web and mobile
  Release Schedule: Jan 9, 2026
  Target Users: Global

Email Notifications: Company Feed & Milestone Reminders

Objective: Reduce email noise while improving transparency and control over notifications
Description: Company Feed email notifications are now both supported in Organisation Emails.

• “New post from {organisation}” and “New announcement from {organisation}” can be toggled on/off individually at an organisation-level.
  • "New post from {organisation}" is now → "You have new posts on your Company Feed"
  • Announcement emails continue to be sent immediately when an announcement is published.
• The “You have new posts on your Company Feed” email is now delivered as a daily summary instead of an email for every new Company Feed post.
  • The summary provides a snapshot of the previous day’s Company Feed activity, including post counts and a highlights section.
  • Individual user preferences in My Notifications > Company Feed > General Posts continue to be respected.
• Milestone reminder emails (Birthdays, Work Anniversaries and Probation Periods) are now sent as daily summaries, reducing email volume while continuing to respect existing reminder timing configurations such as on the day or X days before.
  • Milestone summaries are generated and delivered based on the recipient’s local timezone, ensuring reminders are sent at an appropriate time for each recipient.
  • Emails now use explicit dates instead of relative phrasing (e.g. "in 2 days") to improve clarity across timezones.
• Email previews are available for Company Feed and milestone reminders, allowing Admins to review email content before managing delivery.
  Release date: 9/1/26
  Target users: Global

Rostering and Timesheets

Sales Import via CSV and Sales Data Visualisation

As teams grow, sales quickly become one of the clearest signals of staffing demand. Relying only on static budgets can lead to over- or under-staffing. Sales-driven rostering is optional, and teams with simpler needs can continue using budget-based rostering.
What’s New: Rostering Management now supports Sales Import via CSV and Sales Data Visualisation. You can upload your sales data directly into the platform and view it, giving you clearer insight into your schedules, timesheets, and budget info.
Why It Matters: Previously, rostering decisions were made without visibility into sales data, despite sales being a key driver of how many people you need on shift. With sales data now available in Rostering Management, you can make more informed, commercially-driven rostering decisions
Target Users: All orgs on work sites and position rostering to all regions
Public Release Date: 09/01/2026

Talent Marketplace

Job Application Abandonment Notifications

Description: To address a 30% drop-off rate during the application process, we have implemented an automated re-engagement system to recover lost conversions and improve funnel efficiency.
Key Changes:

• Integrated an automated email trigger for abandoned application flows.
• Included a direct "Finish my application" link for users to resume.
• Established logic to ensure emails are only sent after a defined period of inactivity post-initiation.
  Release Date: 08/01/2026
  Target Users: Job seekers

Original source Report a problem

Automations

Employee File Change Approvals – Approval History Clarity

Overview: We’ve added clear approval level labels to Employee File Change approval history, making multi-level approval workflows easier to understand at a glance.

What’s New? Approval Level Labels: Approval histories now show labels like “Approval Level 1”, “Approval Level 2”, and more, helping users quickly:

• See where a request is in the approval process
• Understand approver groupings by level
• Identify sequential vs. parallel approval flows

Why It Matters?

• Improves transparency in complex approvals
• Reduces confusion for approvers and HR admins
• Saves time troubleshooting approval issues

Release Date: 26/12/2025
Target Users: Global, Platinum, EU, E+

Compliance Workflows – Induction Content

Overview: We’ve added induction content workflows, enabling HR teams to automatically share, track, and follow up on required induction content without manual effort.

What’s New?

• New Triggers: Workflows can now start when:
  • Induction content is shared
  • Induction content is acknowledged
• New Conditions: You can now filter workflows using:
  • Induction content name
  • Induction content is required (mandatory or not)
• New Action: Share induction content: A new global action (available to all WF modules) lets workflows automatically assign induction content to static or dynamic recipients.
  • Templates -> see image 1 or watch the demo

Why It Matters?

• Eliminates manual induction content sharing and tracking
• Improves compliance by automating acknowledgements and follow-ups
• Saves HR teams time during onboarding

Release Date: 30/12/25
Target Users: Global, Platinum, Employment Plus, Employment Unlimited

Performance Management

Email Notifications: Tasks

Objective: Give HR Admins greater transparency and control over Employment Hero’s email notifications
Description: 7 task email notifications are now combined into a single daily task summary email, making it easy to scan and stay on top of updates.

• Shows overdue/upcoming tasks, new assignments or collaborator updates, and completed tasks.
• Sections appear only when relevant, with a “plus more” link for extra updates.
• Admins can preview, manage, and toggle this email in Organisation Emails.

Release Schedule: 30/12/2025
Target Users: Global

Original source Report a problem

Automations

Support Create Task Action in Custom Form Workflows

Release Date: 23/12/2025
Target Users: Global Forms Workflow users (EU, Employment Plus and Platinum)

Problem: Custom Form Workflows do not support automated task creation, requiring admins and teams to manually create follow-up tasks after reviewing form submissions which leads to operational overhead and inconsistent execution. Downstream work cannot be reliably triggered from form workflows, meaning approved requests do not automatically translate into actionable tasks for HR IT or Operations reducing the effectiveness of Custom Forms as operational tools.

Product features:

• Workflow Configuration
  • Add Create Task as a supported THEN action in Custom Form Workflows
  • Allow multiple Create Task actions within the same workflow step
• Task Setup
  • Configure a required task name with a short title
  • Configure an optional task description with dynamic field support
  • Add optional subtasks as simple text items
• Task Assignment
  • Assign task owners using existing Create Task patterns including submitter managers teams or specific employees
  • Support external recipients via free-text email address
• Timing & Execution
  • Set relative due dates using offset direction and reference date
  • Create tasks immediately or after a delay using existing workflow timing logic

Core HR

Introduce Probation Report in the GT Portal

Objective: Improve probation visibility for Global Teams
Initiative: We have released the Probation Report in the Global Teams Portal. GT Admins can now view probation start dates, end dates, lengths and current status for workers across their PEO organisations. The report provides a single view to identify employees who are currently in probation, ending soon or who have completed probation, helping GT teams proactively manage probation periods across clients and entities.
The report includes filtering, sorting and CSV export, making it easier to monitor probation timelines and support operational workflows directly within the platform.

Key improvements:

• New Probation Report available in the Global Teams Portal
• Visibility of probation start date, end date, length and status
• Status indicators including In Progress and Ending Soon
• Filtering by employee, host organisation, PEO organisation, employing entity and status
• CSV export for offline analysis and sharing
• Report layout aligned with existing GT reporting patterns
  Release date: 23/12/2025

Release Probation Report to All Customers

Objective: Improve probation visibility across the platform
Initiative: The Probation Report is now available to all customers. Following the initial release in the Global Teams Portal, the Probation Report has been rolled out to the main Employment Hero platform. All customers can now access a dedicated report to view probation start dates, end dates, lengths and current status for their workforce.
The report provides a central view to help HR teams and managers track active probation periods, identify employees whose probation is ending soon, and review completed probation periods without relying on manual tracking. This release brings parity between Global Teams and the core platform, ensuring consistent probation visibility for all customers.

Key improvements

• Probation Report available in People reports for all customers
• Visibility of probation start date, end date, length and status
• Status indicators including In Progress, Ending Soon and Completed
• Filtering and sorting to quickly find relevant employees
• CSV export for analysis and reporting
• Consistent reporting experience aligned with existing reports

Performance Management

FTU - Happiness Survey

Objective: Help admins understand Happiness Survey, it's value, and complete setup with confidence
What we’ve added:

• New FTU landing page for first-time admins explaining value and showing a feature preview
• Guided setup pane with a clear, ordered checklist (Create Employees → Configure happiness survey settings)
• Automatic transition to the live Happiness Survey page once setup is complete
• Prompt to schedule their first survey if they haven’t done so during setup
• Uplift to post setup experience:
  • Within Happiness Survey settings, once the first survey scheduled date has passed, then the field “Start Date” will be replaced by “Next survey date”
• Confirmation modal on “save & update” survey settings

Why?

• Shares the value behind the feature to users at a glance, including the employee view
• Ensures users have all the right things set up to start using the feature
• Guides admins through setup in the right order and clearly shows how to get to “live”

Impact: Increase in adoption and reduce Time To Value
Release Schedule: 19 Dec 2025
Target Users: New orgs created after 19th Dec 2025.

Rostering & Timesheets

Hero Time Clock Now Supports Single Sign-On (SSO)

Organisations configured with Microsoft, Okta, or Google SSO can now access Hero Time Clock! :yay-frog:
Why It Matters: Previously, Hero Time Clock did not support SSO, which prevented some organisations from using the product altogether. This change removes that limitation, enabling SSO-configured organisations to adopt Hero Time Clock seamlessly.
Target Users: All
Public Release: 19/12/2025 - please ensure Hero Time Clock app is on 1.10 or above

Time & Attendance

Leave to Timesheet

Release Date: (Closed Beta - 23/12/2025) (Public - Early Jan)
Target Users: Admins/ Payroll Managers

What’s New:

• Approved Leave Request Banner: Review and bulk-create leave timesheets directly from Timesheet Management for the selected pay period.
• Edit Before Create: Adjust per-day start/end times, worksite, position, and work type before generating timesheets.
• Summary Modal (Final Review): Preview all leave entries to be created, including non-blocking warnings, before confirming.
• Accurate Time Calculation & Pending Status: Leave timesheets are created with calculated times and set to Pending for final admin approval.
• Clear Leave Indicators: Leave timesheets are visually highlighted with a pink leave badge and a Show Leave Only filter.
• Linked Leave Reference: View the original approved leave request directly from the timesheet for easy verification.
• Payroll-Safe Work Type Enforcement: Only valid work types mapped to the leave category can be selected, preventing payroll sync errors.
• Safe Deletion & Cascading Updates: Editing or deleting approved leave automatically removes linked, non-processed timesheets and returns the leave to the approval banner.
• Clear Warnings & Audit Trail: Admins are warned before changes that affect timesheets, and all actions are logged in the TSM audit trail.

Original source Report a problem

Release notes — Week 51, 2025 (Dec 15–19, 2025)

Automations

Introduce Assign Functionality to Custom Forms

Problem We’re Solving:

1. All published forms was appearing on To Do widget. The "To Do List" is cluttered with all published forms, overwhelming the employee and burying forms that have been assigned to them. Users must manually scan through numerous forms to find which ones have been assigned to them. Users learn to ignore the "To Do List" widget entirely because it is perceived as a "noisy" and unhelpful list of links, not a curated list of tasks.
2. There is no way to automate the assign for forms to users. Right now, admins must assign these forms manually outside the workflow, which breaks automation and relies on manual follow up. This creates delays, missed steps, and a disjointed experience. Many complex business processes require additional, contextual information to be gathered during the process itself. For example: A new hire needs an IT setup form raised during onboarding, covering things like laptop allocation, software/tools access, system permissions, and account provisioning. Currently, our workflows have no native ability to request this information, creating an "information gap."

Solution:

• Removal from To-Do List by Default: Forms no longer automatically appear in the to-do list upon publishing. This change was made because the functionality was opened up to support multiple submissions and self-serve, and having all published forms appear in the to-do list was causing confusion and a "false sense of urgency".
• Intentional Assignment: To have a form appear on an employee's to-do list, it must now be intentionally assigned.
• Assign Form Functionality: A new "Assign Form" functionality has been introduced, accessible via a pop-up, allowing a user to send the form to everyone who has access or to specific employees.
• To-Do Item and Email Notification: Assigning the form creates a to-do item on the employee's dashboard and provides the option to send an email notification, from which the form can be quickly filled out.
• Workflows Integration: The Assign Forms functionality has been added to workflows, allowing for automated assignment.
• Configuration: Within a workflow, a new "Assign Forms" action is available. Users select which form to use and who to fill it out for (e.g., the leave requestor in a leave workflow).
• Notifications: Users can choose to use the system default notification or tailor the email messaging by turning off the system default.
• Global Availability: The "Assign Forms" feature will be available globally across modules like expenses, leave, onboarding, offboarding, and employee file change, providing flexibility for setting up custom workflows.
• Permission Check: The workflows functionality includes a permissions check to ensure the form is only assigned to employees who actually have permission to access and submit it

Release Date: 16th of December, 2025
Target group: Global, Employment Plus, Employment Unlimited, Platinum subplan

Initiative: Compliance Workflows – Documents

Overview: We’ve added document-based triggers, conditions, and a new sharing action to Workflows, enabling automation around key document events like sharing and signing. This reduces manual follow-ups, improves compliance, and unlocks document-driven workflows across the platform.

What’s New?

• New Triggers - Workflows can now start when:
  • Document shared to employee — Covers all documents shared via Document Management, issuing, employee file uploads, and bulk issue
  • Recipient signature is added to a document — Fires when an employee signs a document
• New Conditions - You can now filter workflows using:
  • Document — Target specific documents from Document Management
  • Document tag — Filter using tags from Document Management
  • Document status — Run workflows based on document status
  • HR document type — Filter by document type from the Template Library (already existed in employee file change workflows, now available in onboarding as well)
• New Action - Share Documents via Document Management
  • A new global action (available in almost all workflow modules) lets workflows automatically share published documents using existing Document Management access rules.
  • Recipients are dynamic and can include onboarding employees, leave requesters, expense creators, offboarding employees, etc. As well as managers, team leaders, specific employees, or teams.

Why It Matters?

• Reduces manual document handling and follow-ups
• Improves compliance by reducing manual steps
• Saves HR admins time
• Enables document-driven automation across HR workflows

Release Date: 16/12/25
Target Users: Global, Platinum, Employment Plus, Employment Unlimited

Core HR

Initiative: New EH Document Editor

Description: The document editor has been revamped! We have created a new document editor experience which ensures feature parity with the existing CK Editor. You can expect a refreshed UI, new variable library and overall a greater experience compared to the current CK Editor.

EH Template Library Availability: It is expected that an organisation with access to the new EH Editor will only see documents created with the new EH Editor under EH Templates. We are currently in progress with this migration please see the schedule below. We have migrated the majority of high-impact documents. Please note the specific availability dates for Policy documents in different regions:

• Document Type| Offer Letters, Contracts & Agreements: Availability| 19 Dec (Launch), Region Scope| All Live Regions
• Document Type| Policies: Availability| 19 Dec- 22 Dec (Launch), Region Scope| UK & Canada
• Document Type| Policies: Availability| 23 Dec, Region Scope| New Zealand
• Document Type| Policies: Availability| 24 Dec, Region Scope| Singapore & Malaysia
• Document Type| General HR Docs: Availability| 19 Dec (Launch), Region Scope| Rolling out through the New Year

Critical Support: While we are progressively migrating General HR Docs in the new year, we want to ensure no blockers for new clients. If a key template is required to support a New Organisation immediately, please provide us with the Template Name, and we will prioritise its migration.

Release Date: 19/12/2025 Newly Created Organisations Only Regions NZ, UK, MY, SG, CA

Data & AI

AI Screening Question Suggestions

What’s New: Recruitment teams on Platinum and Unlimited plans will now see AI-powered pre-screening suggestions to improve the quality of their screening questions. When you type a question manually or use a template, the AI suggestion LLM analyses it for structure and clarity, surfacing improvements in the AI Suggestions pane. Suggestions can include:

• Generates relevant screening question suggestions based on the job description that you can quickly add to your list.
• Analyses manually typed or template questions to suggest structural improvements, such as converting open text to Yes/No or applying industry-standard wording for clarity.
• Suggests "Auto-Disqualify" rules and preferred answers to automate candidate filtering.

Benefits of this feature

• Speed/Efficiency: Eliminates manual drafting time by automatically generating tailored questions, allowing managers to move to the next step faster.
• Quality/Filtering: Optimises questions into scorable formats (Yes/No) to enable automated filtering, reducing hours spent reviewing unqualified candidates.
• Relevance: Tailors suggestions to specific role requirements (e.g. certifications, shift work) rather than generic templates.

Release Date: Monday 15 December 2025
Target Users: Recruitment teams on Unlimited subplans

HeroForce Candidate Screening in Talent Search and the ATS Profile

Objective: Enable recruiters to quickly assess vetted candidates by surfacing HeroForce screening questions and screening highlights within the candidate card and profile.

• Adds HeroForce screening summary to vetted candidates' talent search card and profile
• Displays screening responses in a dedicated HeroForce Screening tab
• Surfaces key screening insights to enable faster, more informed hiring decisions

Release Date: 19/12/25
Target Users: Recruiters

ITOps & Security

Enhanced SSO Flow in EH Work App to Support Passkeys and Physical Security Keys

Description: We have modernised the Single Sign-On (SSO) authentication flow for Google, Microsoft, and Okta in the EH Work App to address a critical security and accessibility gap. The previous flow, using an embedded webview, did not support modern WebAuthn standards, preventing users with mandated Passkeys or Physical Security Keys (e.g., YubiKey) from logging in.

Problem Solved: Users who were locked out of the mobile app due to their employer's high-security mandates (requiring a Physical Security Key or Passkey for Google SSO) can now successfully log in.

Solution Implemented: The SSO flow has been migrated from the non-compliant embedded webview to a system browser-based library.

Release: Fully rolled out on 11/12/2025
Target Users: EH Work App users leveraging SSO sign on

Increase Adoption of Passkeys on Payroll

Description: To increase the awareness and adoption of Passkeys and in turn reduce the frequency of account recovery, we have added in a prompt for users who have recently had their account recovered.

Release Date: 16 Dec 2025
Target Users: All users going through the Account Recovery process

Mobile App

EH Work v2.69.1 Release on the App Store and Google Play Store

Included in this build:

• To Do Widget:
  • The "Team" To Do list now includes Recognition Approvals for managers.
  • A new "Personal" To Do list highlights key action items for employees, including acknowledging mandatory Policies and Induction Content.
• Cost Centre to Work Sites & Position migration support in EH Work (legacy rosters & timesheets)
• We’ve added support for BPAY in Banking Details so you can choose the payment method that works best for you.
• Employees now get a confirmation prompt before discarding a form, helping prevent accidental loss of work on mobile.
• A warning will appear when a shift has been clocked into and the locked setting(s) have been enabled.

Performance Management

Emails Notifications: Leave (Time Off)

Objective: Give HR Admins greater transparency and control over Employment Hero’s email notifications

Description: Leave-related emails are now surfaced in the Organisation Emails settings page (Time > Leave), giving HR Admins visibility into what the email is for, when each notification is sent and the ability to toggle delivery on or off at an organisation level. Previously, the “Leave requests status updates” toggle covered multiple different emails. This has now been split into more specific toggles, including:

• Your leave requests have been updated (approved / declined)
• Personnel leave calendar events
• Manager leave calendar events

For organisations that previously had “Leave requests status updates” turned off, the newly split toggles have been migrated and are also off by default. Email previews are now supported for all leave-related toggles, with the exception of calendar event notifications, allowing Admins to review email subjects and content before managing delivery.

Release date: 12/12/2025
Target users: Global

360 Reviews – Custom Security Permissions

Objective: Give admins control over which users can access and manage 360 reviews for their reporting employees.

Impact: With this release, access to 360 Reviews is controlled via Employee Permissions. HR Admins can now:

• Assign permissions by employee access: Users can be given View, Delete, or Use access for 360 reviews of their reporting employees only.
• Control actions based on permission level:
  • View – see reviews and feedback
  • Delete – archive or delete reviews
  • Use – create new reviews, edit details, and send reminders

Notes: Users cannot access 360 reviews for employees outside their direct reporting line. Existing 360 Reviews Management CSS remains unchanged.

Release Schedule: Dec 16, 2025
Target Users: Managers (Platinum, Unlimited, Unlimited Plus)

Performance Reviews - Do Not Override Reviewers

Objective: Prevent reviewers from being automatically updated when reporting lines change

Description: The Performance Review module supports reviews between an employee and their assigned manager. However, in the past, when a manager is updated for an employee in a review period, the reviewer would be automatically replaced by the new manager. As a result, any existing responses or submissions made by the past manager would be lost.

Reviewer/manager assignment for Performance Reviews is now fixed at the point an employee is added to a review. It will no longer update automatically when reporting lines change. This prevents reviewer changes that could result in lost review comments or reviews being completed by someone without the appropriate historical context.

This change applies to all existing open reviews. This change also applies to both Primary and Secondary managers. HR Admins who intentionally want to update to the new manager for an active review can do so by removing and re-adding the employee to the review.

To support intentional actions, a confirmation modal has been added when removing an employee from a review, clearly communicating that any existing review notes or responses will be lost. An outdated confirmation message shown when updating an employee’s manager in their profile has been removed, as manager changes no longer impact reviewer assignment in open reviews.

Release date: 17/12/25
Target users: Global (Premium, Platinum, Plus, Unlimited)

Platform Experience

To Do Widget in EH Work - Personal View for Employees and Recognition Approvals for Managers

Description: Following the release of our To Do List for Manager Approvals in EH Work, we’ve launched a new “Personal” view in the To Do Widget for employees. This view separates personal tasks from team tasks, making it easier for employees to see, prioritise, and complete critical To Do items faster and more efficiently — starting with Mandatory Policies and Induction Content. This update addresses the friction and delays in completing high-impact compliance and onboarding tasks — particularly on mobile, where limited visibility and prioritisation have made it harder for employees to work efficiently.

Note: Non-mandatory versions of Policies and Induction Content are not shown in the To Do Widget to maintain clarity and reduce noise.

Recognition Approvals have now also been added to the Team view in the To Do List, expanding the scope of actionable items for managers and approvers.

Release Schedule: 15/12/2025
Target Users: EH Work Employees and Managers

Rostering and timesheets

Directly Edit Published Shifts

Release Date: 16/12/2025
Target Users: All users of work site and position rosters and timesheets

Background: Currently there is no way for managers to simply edit a published shift without first unpublishing → editing the shift → republishing the shift. This frustrating and lengthy process for our roster managers and also requires extra notification to be sent from our system. Managers can now edit a published shift directly, as long as the shift isn’t locked. This removes friction from day-to-day rostering and keeps things moving quickly and cleanly.

Key features include:

• Edit published shifts directly (when the shift is not locked)
• Edit via the shift panel
• Drag and drop unlocked published shifts
• Copy and paste unlocked published shifts
• A new notification for employees so they are aware of any updates to their shifts
• Push notification
• In app notification
• Email notification

The timesheet management page will seamlessly handle edits to rostered data while also keeping clocked data true to the employee's clocking behaviours

Lock Shifts

Release Date: 16/12/2025
Target Users: All users of Work Site and Position rosters and timesheets

Background: We have introduced 3 x new lock shifts settings to promote data hygiene between the roster management page and the timesheet management page. When enabled the locked shifts will prevent the roster managers from edited locked shifts which in turn will limit discrepancies between the pages.
These settings will be disabled by default, however organisations can opt-in to enforce these data hygiene practices. Furthermore, the settings will support the new 'edit published shifts' feature to reduce human error while scheduling shifts.

Key features

• New settings which automatically lock shifts when certain conditions are triggered
• X day(s) after the scheduled end time
• When an employee clocks in
• When timesheets are approved
• Clear warnings explaining why a shift is locked
• A new CTA button that redirects the manager to the TSM page where they can directly edit the timesheet
• Shifts will also be locked on the EH Work app within the roster management feature

What’s New: This quarter, we focused on improving MPS through a series of QoL improvements across Rostering & Timesheets. These are smaller, behind-the-scenes changes that didn’t get individual spotlights, but together make the product feel smoother, clearer, and easier to use.

What’s Improved: A snapshot of the QoL work shipped this quarter:

• Rostering experience
  • Auto-select work sites and positions where possible
  • Paste multiple times in rostering
  • Shift duration and costing added to shift cards (2-week, 4-week, month views)
  • Rostered shifts now auto-display (no swipe to refresh)
  • Clearer week / multi-week filters
  • Improved shift ordering on the Rostering Management page
  • Warning shown when creating shifts for employees on leave
  • Alphabetical ordering in dropdown selectors
• Timesheets & clock in/out
  • Status name change from Partial to Clocked In
  • Clock-ins can be discarded (removal of 24-hour logic)
  • 24-hour time picker removed
  • Work sites and positions auto-filled when submitting or clocking in via EH
  • Custom work hours
  • Custom work hours now optional and can be cleared

Why It Matters: Individually, these changes may seem small but together they reduce friction, improve clarity, and remove everyday annoyances.

Target Users: Orgs using work sites and position rostering

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Automations

Support Send Email Action in Custom Form Workflows

Release Date: 08/12/2025
Target Users: Global Forms and Workflow users (EU, Employment Plus and Platinum)

Problem: After a form is submitted or fully approved/declined, Custom Form Workflows cannot send additional automated email notifications, meaning HR, Payroll, IT, and other stakeholders do not receive timely updates unless someone manually notifies them. This creates gaps in follow-up actions and communication. Stakeholders miss key updates, operational teams don’t know when to act, and admins are forced to manually chase outcomes for every form, leading to delays, errors, and inconsistent processes.

Product features:

• Add Send Email Notification as a workflow action for Custom Forms.
• Support sending emails on Form Submitted, Form Approved, and Form Declined triggers.
• Allow selecting relational roles, teams, or specific employees as recipients.
• Provide dynamic fields for both Subject and Content (form data, submitter info, recipient info, organisation info, links).
• Support immediate or delayed email delivery with before/after offsets.

Workflow Engine Parity – Employee File Change Dynamic Approver Types

We’ve introduced two new dynamic approver types—Admins and Owners—to the Request Approval action for Employee File Changes (EFC). These options ensure full parity with legacy approval routing and enable accurate migrations for organisations relying on admin-only or owner-only workflows. They also give customers more targeted control, reducing unnecessary approval noise.

What’s New?

• New Dynamic Approver Types (EFC Only)
  • Workflows can now route EFC approvals to:
    • Admins — Only users with the Admin role
    • Owners — Only users with the Owner role
    • Any admin or owner — Existing option
  • These appear exclusively in EFC workflows (although we plan to extend to other workflow modules in future).
• Improved Routing Accuracy
  • Matches legacy admin-only and owner-only behaviour 1:1 on the WF engine
  • Reduces noise for users by directing approvals to the correct audience
  • Supports accurate migration for the last 50 organisations (next gen and platinum, premium still tbd) using these legacy patterns

Release Date: 11/12/25
Target Users: Global, Platinum, EU+ and EU

Core HR

Tasks Widget – One-click Approvals

Description: We’ve introduced a new Tasks Widget on the Home Dashboard to streamline Leave, Timesheet, and Expense approvals. Admins, Owners, Managers, and Employees with CSS permissions can now approve these tasks with one click, directly from the Home Hub - reducing time and clicks to get work done, and boosting efficiency for everyday tasks. Once approved, tasks are automatically synced with the To Do List in the HR Platform, collapsing if already actioned in-app.

To keep things user-friendly:

• If there are 10 or fewer tasks in a category → users see individual approval cards on the Home Dashboard
• If there are more than 10 tasks for a category → users see a summary card for that category

Only tasks created from 18 November 2025 onwards will display in the widget and sync across.

Release Schedule: 8/12/2025
Target Users: EH Work Managers, Admins, Owners, Employees with CSS Permissions

Allow Due Dates to be Set for Certifications for All Organisations

Description: This change improves compliance control by allowing users to optionally set a due date for certifications. This update is not just for HeroForce, but also an improvement available for all customers using certifications.

Key Features

• Due date can be set relative to the date a certification is assigned to a user
• An email will be set to the employee one day before the due date if certifications are still outstanding
• If multiple certifications are due on the same day, one email is sent which summarises the certifications due the next day
• Certification will be tagged 'Overdue' in the employee profile after due date has passed. This can be used for future reporting
• Added organisation email setting for certification due date notifications to allow control

Release Schedule
Release Date: 11/12/2025

Introduce Bulk Reminder Notifications in the GT Portal

What’s new: We have released bulk reminder notifications in the Reports and Documents module of the Global Teams Portal. GT Admins can now send reminder notifications for overdue Policies and Induction Content, Certifications, and other supported compliance items directly from their respective reports. This gives Global Teams a faster way to follow up on outstanding items across all PEO organisations and removes the need for manual reminders outside the platform.

Admins can remind all personnel, remind selected individuals, or trigger one off reminders for a specific row, all from within the same reporting view. This brings consistency to compliance workflows across HeroForce and improves completion rates for time-sensitive items.

Key improvements

• Bulk reminders available in Policies and Induction Content, Certifications, and supported report types
• Remind all personnel and Remind selected personnel actions added above each report
• Per row Remind action for content types that support acknowledgement
• Certification reminders now notify the employee and the host organisation manager
• Updated reporting UI aligned with the HeroDesign system

Release date: 12/12/2025

Performance Management

Certifications – Notification Improvements

Objective: To reduce notification noise and give HR Admins greater visibility and control over Certification-related emails, while improving the experience for employees and employers receiving these notifications.

Description: Users frequently received multiple emails on the same day for certificate assignments, approvals, or expiries, creating a perception of spam. HR Admins also lacked the ability to preview email templates, understand triggering rules, or adjust delivery controls. With this uplift, we’ve improved both the experience and the manageability of Certifications notifications:

1. Redundant emails have been reduced. Expiry emails are now consolidated into a single daily summary, instead of separate sends for each certificate event. They will be sent at the start of each day for the following emails:

• You are required to obtain new certifications
• You are required to review an employee's certification
• Your certification has been approved
• Certification reminders: team members requiring action
• Certification reminders: expiring soon or expired

1. All Certifications-related emails are now available in the Organisation Emails section of the Notification Control Centre, each with:

• A clear name and purpose
• Trigger and recipient details
• An on/off toggle to control whether the notification is sent
• A template preview with placeholder data so Admins can understand the exact email content

These improvements give HR Admins better oversight and control while ensuring employees receive fewer, more meaningful notifications.

Release date: 12/12/25
Target Users: Global

Recruitment

Unified Talent Search: Slice 1

Objective: Introduce Talent Search in the ATS as the single, faster entry point to SmartMatch candidates, giving hirers a clearer path to discover talent and increasing SmartMatch-led placements. We've launched Talent Search in the ATS. This foundational release is the first step toward consolidating our hiring tools, creating a faster, more intuitive search experience, and establishing the new entry point for sourcing talent with SmartMatch. This feature currently sits alongside the existing SmartMatch dashboard and sets the groundwork for future unification in upcoming releases.

Key Features

• Talent Search: Integrated directly into the ATS via the Recruitment menu, evolved from Free Hiring.
• Natural Language Search: Enter descriptive phrases (e.g., “Accountant in Sydney with Xero experience”), parsed into structured search criteria.
• Quick Start: Suggested organisation roles to launch a search quickly.
• Global Talent Access: Search without a location to reach global talent.
• Invite Candidates: Invite candidates to an existing job or create/post a new job for them to apply.
• 1-Click Job Posting: Create a job directly from search with an upgraded AI-generated JD.

Release Date: 9/12/25
Target Users: Global (orgs with access to SmartMatch, users with admin and hiring manager permissions)

Talent Marketplace

Improving SmartMatch Scoring with Pre-Screening Answers

Target Users: Recruiters using SmartMatch
Objective: Make SmartMatch scores more accurate by ensuring BOY scoring takes candidate pre-screening answers into account.

Description: We’ve improved the SmartMatch model so it can now factor in key eligibility signals from pre-screening questions—things like work rights, availability, and required certifications. This means SmartMatch scores will better reflect whether a candidate meets the basics before you even open their profile.

• More reliable scores: Fewer cases where candidates who clearly don’t meet requirements receive high scores.
• Better screening efficiency: Recruiters can trust SmartMatch scores earlier in the process and spend less time weeding out obviously unqualified applicants.

Automated Screening Question Reminders for SM, FMI, and Job Alert Applications

Description: We have introduced a new automated reminder system to increase the completion rate of mandatory Screening Questions (SQs) for job applications. Previously, 30-40% of applicants who expressed interest in a job failed to complete the required SQs, leading to automatic disqualification by employers and reduced efficiency.

• Automated Reminders: Users who apply but don't complete SQs now receive action-oriented reminders and one click into screening questions page.
• Mandate screening questions: Only send to applications to the recruiter when screening questions have been completed

Improving Job Descriptions with AI-Suggested Additions

What’s New: Recruiters on Platinum and Unlimited plans will now see AI-powered suggestions that help improve the quality of their Job Descriptions. When a JD contains enough content, the system detects opportunities for improvement and surfaces an “AI Suggestions” button in the JD editor. Suggestions can include:

• Missing requirements commonly found in similar roles
• Clearer or more action-oriented phrasing
• Additional details that help attract better-mmatched candidates

Why This Matters: High-quality JDs = better SmartMatch scores and more relevant applicants. This update helps recruiters quickly fill gaps, strengthen requirements, and produce stronger job ads without needing to rewrite the JD from scratch.

Key Features in This Release

• AI Suggestions button appears when improvements are detected
• Each suggestion shown has “add” and “regenerate” options
• “Add All” applies every suggestion at once
• Changes are highlighted and can be undone immediately
• Clear messaging shown if no improvements are available

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Automations

• Custom Forms Employee Experience: Employees can now view, submit, and track forms directly from the EH Work app, including a new Recent Forms section, full form library, and My Submissions list. (Released: 1 December 2025, All Forms users)
• Custom Forms Manager/Approver Experience: Managers and approvers can now review and action assigned form submissions in the EH Work app, with mobile approvals and advanced filters. (Released: 2 December 2025, All Forms users)
• Compliance Workflows: New certification triggers and conditions enable automated reminders, escalations, and lifecycle management for compliance items. (Released: 2 December 2025, All users)

Company Feed

• Custom Security Permissions for Company Feed: HR Admins can now control who can post, which post types are available, and posting audiences. Contractors can no longer create posts but can still comment and react. (Released: 1 December 2025, All users)

Global Teams

• Certifications Report and Policies & Induction Content Report are now available in the Global Teams Portal, providing consolidated compliance and certification data across all PEO organisations. (Released: 1–4 December 2025, GT Admins)
• Centralised certifications management for Global Teams, with visibility for host organisations and employees. (Released: 1 December 2025, GT Admins and employees)

HR Rostering & Timesheets

• Roster performance enhancements for large organisations, including faster shift loading, smoother navigation, and improved drag-and-drop and copy-paste experiences. (Released: 1 December 2025, Work site and positions roster users)

ITOps & Security

• Security Dashboard Enhancement: Contractors are now visible in the Payroll Security Dashboard, allowing admins to monitor access and compliance for all user types. (Released: 5 December 2025, All users)

Mobile App

• EH Work App v2.68.3: New consolidated Home Dashboard with personalised quicklinks, announcement and shift widgets, enhanced search, and improved clock-in/out experience. (Released: 1 December 2025, All EH Work users)
• Custom Forms Employee Experience: Recent Forms and My Submissions are now available on mobile, improving transparency and ease of use for frontline employees. (Released: 1 December 2025, All Forms users)

Payroll

• Singapore CPF Additional Wages Ceiling Updates: All Singapore businesses are now transitioned to the updated CPF calculation engine, ensuring compliance with the CPF Board’s revised methodology for 2026 pay runs. (Released: 3 December 2025, Admins)
• Consistent and customisable leave calendar colour legend: Organisation administrators can now customise leave category colours, ensuring consistent display across all views and reducing scheduling errors. (Released: 8 December 2025, All users)

Performance Management

• Employment Documents email notifications can now be managed at the organisation level, with daily summary emails and previews for HR Admins. (Released: 28 November 2025, All users)

Recruitment

• Simplified 3-Step Job Creation with AI and Natural Language Processing: The job creation flow is now faster, with AI-powered screening questions, improved UI, and a streamlined process for all customers. (Released: 5 December 2025, All customers)

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Singapore (SG) Release Notes - Week 48, 2025

Payroll

• IRAS YA2026 compliance updates: Pay categories, pay runs, employee other income, and reporting UX have been updated to align with the latest IRAS requirements. This includes new payment classification labels, updated API endpoints, and improved reporting. (Released: 26 November 2025, Admins, SG)

Recruitment

• A new, simplified candidate profile and board view in the ATS makes hiring more efficient. Key actions are now available in side panes, and a drag-and-drop board view is the default for new users. (Released: 24 November 2025, Global)
• Direct integration with Indeed enables clients to post jobs directly, access free adverts, and benefit from integrated screening questions for faster shortlisting. (Released: 26 November 2025, All orgs)
• A dedicated, high-conversion landing page for jobseeker paid media campaigns has been launched, improving onboarding and reducing drop-off. (Released: 27 November 2025, Job Seekers)
• The Hero Foundation candidate onboarding experience has been restructured into a shorter, more relevant two-phase flow, making it easier for candidates to complete onboarding and set up their public profiles. (Released: 25 November 2025, Hero Foundation candidates)

Core HR

• Notice period fields ("during probation" and "after probation") are now available and editable for all organisations, improving contract accuracy and employment record consistency. (Released: 21 November 2025, All orgs)

HR Core

• Automated workflow for manager reassignment ensures continuity of workflows, approvals, and reporting lines when a manager leaves. Bulk reassignment options and real-time updates across reporting lines and org charts are now available. (Released: 26 November 2025, Global)

ITOps & Security

• Inactive User Verification: Accounts inactive for over 3 months and without 2FA now require email verification on login, protecting against credential stuffing attacks. (Released: 26 February 2025, All Payroll Web Users)
• Automated Security Check: The system now checks existing Payroll Web passwords against known data breaches during login, with bi-annual re-checks. (Released: 25 November 2025, Payroll Web Users)
• Enhanced Account Recovery: Decline reasons for account recovery requests are now more granular, and a banner indicates requests from users without access to employee files. (Released: 25 November 2025, Internal CX staff)

AI

• HeroAI’s document chunking has been improved, resulting in better answer quality for questions about KBAs and policies. (Released: 28 November 2025, All regions except SEA, all paid plans)

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Core HR

Display Notice Periods in Employment Details

What’s new? We have expanded notice period functionality within Core HR by making both “Notice period during probation” and “Notice period after probation” available across all organisations. These fields were previously limited to Global Teams. This release ensures complete and consistent employment records, improves contract accuracy, and aligns notice period behaviour across employee files, edit flows, onboarding, and Global Teams workflows. The update also introduces consistent validation and visibility rules.

Key improvements

• Notice period fields now visible and editable for all organisations.
• Fields appear consistently across:
  ◦ Employee File
  ◦ Edit Employment Details
  ◦ Onboarding (including Global Teams onboarding)
• Permissions respected across GT workflows:
  ◦ GT Managers can edit notice period fields for GT members.
  ◦ Host organisations have read-only access for GT member records.
  ◦ Empty values display a hyphen consistently across the UI
  ◦ Out of scope
  ◦ CSV imports
  ◦ Open API
  ◦ Reporting

Release Schedule: 21/11/2025

IT Ops and Security

Ensure Authenticator App or Mobile is Setup for Payroll 2FA-enabled users of the EH Work App

Description: As we are moving towards removing the use of Email as a 2FA method for all Payroll users across both web and mobile app, we want to ensure all users with 2FA enabled have set up either Authenticator App or SMS Authentication. From app version 2.67.1, users logging in with email and password who currently have 2FA enabled without either Authenticator App or SMS Authentication will be required to setup either method before they are able to continue using the app.

Release Date: 18 November 2025. Available on version 2.67.1 onwards.

Target Users: Payroll Users on EH Work App

Enhanced Security for Employee Account Email Updates

Description: We've implemented critical security and data integrity improvements to the employer-initiated employee account email update workflow. This change addresses severe risks related to security lock bypass and the creation of orphaned user accounts.

The Problem we solved: Security Lock Bypass: Employers could change the email of a system-locked account, inadvertently creating a new, unlocked profile and bypassing security controls.

The Solution implemented: Strict Security Block: We now prevent an employer (HR Owner/Admin) from updating the email of a system-locked account. The Account Email edit icon is now greyed out and disabled for locked accounts. Hovering over the disabled icon displays the message: "This account is locked. Please contact Support for assistance."

Release Schedule:

Target Users: All Owner / Admins

Enhanced Account Recovery Decline Reasons and User Notification

Description: The Self-Service Account Recovery (SSAR) flow was causing significant friction, with a 71.41% failure rate primarily driven by confusion around the selfie verification requirement. This resulted in a high volume of support tickets. We've shipped improvements to the back-end failure reasons and the user notification process to make it clearer why an account recovery attempt was declined, reducing repeat attempts and support overhead.

• Expanded Decline Options for Support: EH support staff now have an expanded and more granular list of reasons to accurately categorize a failed submission (e.g., 'Selfie doesn't show the user pictured with their ID and note w/ “Employment Hero” + submission date').
• Multiple Reason Selection: Support staff can now select multiple reasons for a single decline, ensuring complete feedback is captured.
• Clearer User Email Notification: The specific, client-facing reason(s) for the failure are now included in the decline email sent to the user, providing immediate, actionable feedback on what they need to correct.

Mobile App

EH Work v2.67.1 has been released on the App Store and Google Play Store

Features:

• Ensuring payroll users with 2FA enabled meet minimum requirements setup requirements
• Users with only Email setup will be prompted to setup Authenticator App or SMS Authentication

Pre-payroll (Leave & Expense)

Automatic Currency Conversion

Initiative: Enable seamless multi-currency expense submission with automatic currency conversion, eliminating manual effort and reducing errors for employees traveling internationally across 6 regions (UK, AU, NZ, SG, MY, CA).

Objective: Reduce manual currency conversion effort by 80%, improve conversion accuracy to 99.9%, and streamline finance operations by providing standardised converted amounts for consistent expense processing and approval workflows.

Impact: Employees can now submit foreign currency expenses with real-time automatic conversion; Managers approve with standardised amounts in system-determined currency.

Release Schedule: UK/CA/ANZ (18/11/2025), SEA (25/11/2025)

Target Users: all regions for Classic - Platinum, EOS - Plus, EOS - Unlimited

Talent Marketplace

Jobseeker Application Flows Consolidation - Slice 3

Description: We have integrated our AI-powered screening question (SQ) assistance into the direct application flow to ensure a consistent, faster experience for all candidates. This feature was previously only available in the 1-click apply flow.

The AI automatically reads a candidate's application form and profile information to populate answers for screening questions where the relevant data is available. We have also included bug fixes and improvements to ensure the generated answers are more accurate and relevant. This change is expected to reduce the time candidates spend on applications by minimising the need for manual data entry.

Time and Attendance

Introduce Geofencing to Work Sites

Description: Work site Geofencing is a feature that will give our admins the ability to create a virtual fence around their work site, that will ensure that employees are clocking in and out from their physical work sites. This feature will provide our customers with the ability to set a geofence radius around their work site that will require an employee to be within the geofence radius to be able to clock in/out of work. Along with this, we are also introducing the warning option, that will still allow an employee to clock out, but it will flag their timesheet that they clocked out from outside of the geofence radius.

Key Features

• Switching ON the Geofence feature will offer 2 options:
  ◦ Disable: This will prevent employees from clocking out if they are outside the geofence range
  ◦ Enable with warning: This will allow employees to clock out outside the geofence range, but provide a warning in their timesheet submission
• Once switched ON, Admins/Managers with access to Work Site settings will be able to enable a geofence
• They will be able to set a geofence radius starting from 50m-500m (increments of 10m)
• When this is set, it will create the virtual gate around the work site that will require all employees to be within this geofence to clock in/out

Public Release Date (TBC): 2/12/2025 (Subject to change)

Workflows

Workflows – Show Helper Text in the Advanced View Condition Dropdown

Release Date: 14 Nov 2025

Initiative: Improving clarity in the Advanced View by surfacing helper text directly within the condition selector.

What’s in this release? Condition dropdowns in Advanced View now show helper text beneath each condition name.

Why this matters: This reduces guesswork for users building workflows, making conditions easier to understand without jumping to external docs. It also increases consistency across the workflow builder.

Target Users: Global, Platinum, E+ & EU

Compliance Workflows – Assign Certification Action (Slice 1)

Released: 18 Nov 2025

Overview: We’ve launched the next step in automating compliance — the “Assign Certification” workflow action. HR can now automatically assign active certifications (e.g. First Aid, WWCC, RSA) to new hires or employees in regulated roles as soon as onboarding begins.

What’s New

• New Assign Certification action available in the Workflow Editor (onboarding module for now; global rollout to follow).
• Automatically assigns one or more certifications to the employee who triggered the workflow.
• Adds the employee to the certification list in Certifications Management.
• Sends standard certification notifications to the employee.
• Existing certification logic applies (audit trail, expiry tracking, and notifications/reminders).

Why It Matters: Removes a repetitive compliance task — manually assigning certifications — and ensures employees receive their certification requests instantly, reducing risk and administrative overhead.

Audience: Global, Platinum, E+, EU

Compliance Workflows – Slice 2 (Policies)

Released: 20 Nov 2025

Overview: Slice 2 of Policy Compliance Workflows is now live! This release expands automation beyond policy assignment, introducing new triggers and conditions for more flexible compliance flows.

What’s New

• Trigger: Employee acknowledges a policy → Automate follow-up steps such as notifying HR or creating a post-acknowledgment task.
• Condition: Policy → Apply workflows only to selected policies (e.g. Code of Conduct, WHS).
• Condition: Before system access date → Run workflows either before or after an employee gains full system access — useful for pre-start compliance requirements.

Why It Matters: These additions unlock end-to-end policy automation — from issue to acknowledgment — while giving teams control over when and for which policies actions apply.

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Automations

Compliance Workflows 6 Policy Issued Action (Slice 1)

Released: 12 Nov 2025

Description: We've launched the first step in automating policy compliance 6 the 3Issue Policy 4 workflow action. HR can now automatically assign active policies (e.g. Code of Conduct, WHS) to new hires as soon as onboarding begins.

What’s New:

• 6 New Issue Policy action in the Workflow Editor for the onboarding module (will become a global action across all modules soon).
• 6 For the employee related to the workflow trigger event (e.g. employee record created or employee completes onboarding), the selected policies are automatically assigned to the user..
• 6 Employees are also added to the policy-sharing list in policy management.
• 6 Existing policy logic applies (e.g. for notifications/reminders and audit) after assignment, like normal.

Why It Matters: Removes a repetitive HR admin task 6 manually issuing policies 6 ensuring every new hire receives and can acknowledge mandatory documents instantly. This helps us achieve our OKR of time saved by automating policy assignment.

Region: Global, Platinum, Employment Plus, Employment Unlimited

Automate Employee & Independent Contractor Codes

Objective: To reduce manual entry, maintain sequential and consistent identifiers for employees and independent contractors, and streamline processes.
Description: Automation for Employee and Independent Contractor codes, surfaced in onboarding and quick add processes

Key features:

• 6 New field added: Independent Contractor Code field added to contractor profiles.
• 6 Optional by default: Codes remain optional and only become mandatory if enabled via the People Controls setting page.
• 6 Automated generation: Codes can now be automatically generated for onboarding and quick add processes only.
• 6 Sequential numbering: Codes generate sequentially with an optional prefix (up to 6 characters) and configurable starting number.
• 6 Separate sequences: Employee and Independent Contractor codes operate independently, each maintaining its own numbering sequence.
• 6 Manual edits supported: Admins can manually edit codes without affecting future numbering.
• 6 Duplicate code warning: Entering a duplicate code via onboarding, quick add, or directly in a profile triggers a warning, but does not block saving or progression.
• 6 Sync to payroll: Independent contractor codes will follow the same logic as the employee code field and sync to the External ID field in EH Payroll.

Release Schedule: 14/11/2025

Target Users: All regions

Core HR

Display Contract Type and Contract End Date in Employment Details

Objective: Improve visibility of employee contract information by showing Contract Type and Contract End Date in the Employment Details section, reducing the need to open Employment History.
Description: Previously, while HR admins could record a Contract Type (Permanent or Fixed Term) and End Date within the Employment History form, this information was not visible in the Employment Details section of the employee file. This release makes that information visible, providing clearer contract visibility and reducing the need to navigate into Employment History. Although this enhancement aligns with the Heroforce initiative, it has been made available to all customers for consistency and broader usability.
Key Features:

• 6 Adds Contract Type and Contract End Date to the Employment Details section.
• 6 Pulls data from the most recent Employment History record.
• 6 Displays End Date only for Fixed Term contracts.
• 6 No change to existing validation or data logic.

Release Date: 11/11/2025

Support Benefits in Offer Letter

Description: Extending on the Offer Letter functionality, users now have the ability to add Benefits to their Offer letters. When creating a new offer letter, a location must be selected to then display the relevant benefits available to that location. A new Offer Letter Benefits variable is now available to Offer Letter Template types This variable will list all the selected benefit items in a free-text string field but styled as a bullet list.
Release Schedule: 11/11/2025
Target Users: All regions - Classic Premium, Classic Platinum, Employment Plus, Employment Unlimited

Settings Uplift

Description: The open beta option to opt out of the New Settings Look & Feel has now been removed. This experience is now enabled for all organisations.
Release Schedule: 12/11/2025
Target Users: All regions

Security Update to Hard Block Outdated EH Work Mobile App Versions

Objective: Enforce EH Work app version above 2.31.0 for compliance and security
Description: To strengthen EH Work app security and enforce compliance with our mandatory 2FA requirements, we've introduced a hard block for all mobile app versions on or below v2.31.0. Blocked users will be redirected to install the latest version of EH Work on the Google Play Store or App Store.
Release Date: 12/11/2025
Target Users: Users on version 1 EH Legacy Mobile app, EH Work users on le; v2.31.0

OpenAPI Developer Docs improvements

Description: We have added an advanced search function to assist users with finding what they’re looking for easier in the API developer documentation.

• 6 New search tool also includes fields nested in other fields (auto-expands if result clicked on to navigate).
• 6 Labels for 'section' or 'field' within search results.
• 6 Fields show a summary within search results so users don't have to scroll through all the results manually to see what it is.
• 6 Tracking for search queries to identify popular APIs/gaps.
  We have also reordered the APIs alphabetically instead of the previous random arbitrary ordering.
  Release Schedule: Live 11 November 2025
  Target Users: Publicly available docs

Display Probation End Date in Employment Details

Objective: Close the HeroForce Efficiency & Data Gaps
Description: Previously, the Probation End Date was only available in reports and not surfaced in the employee profile, meaning admins had to manually calculate this. This release introduces a clear, unified view of Probation End Date and Probation Status across both Employment Hero and Global Teams, ensuring consistency, compliance, and transparency. The update also enables Global Teams host customers to view Probation End Date details for their GT employees (read-only), improving alignment between GT internal systems (GTER) and client-facing data. Although this enhancement was initiated as part of the HeroForce initiative, it has been released to all customers to ensure consistency across the Employment Hero platform.
Key Features

• 6 Adds a Probation Status Badge to the employee profile summary (e.g. In Probation 6 Ends 15 Feb 2025).
• 6 Adds Probation End Date to the Employment Details section.
• 6 Supports fractional probation lengths (days, weeks, or months).
• 6 Applies consistent calculation rules for all employees:
• 6 Standard employees 6 start_date + probation_length
• 6 Global Teams employees 6 global_teams_start_date + probation_length
• 6 For NZ customers, maintains 90-day trial logic 6 probation end date hidden during trial.
• 6 GT host customers can now view the GT Probation End Date (read-only).
• 6 Hides the badge if the employee has been terminated (effective or past date).
  Release Date: 14/11/2025

Employee Engagement

Company Feed 6 Post Insights

Objective: To help HR and company administrators measure engagement and understand how employees interact with Company Feed posts, improving the effectiveness of internal communication.
Description: Previously, administrators had no visibility into how employees engaged with posts on the Company Feed. Without data on views, reactions, or comments, it was difficult to know whether announcements were reaching employees or resonating with them. This lack of insight led to uncertainty around post effectiveness and occasional misuse of other features, like 3Shoutouts, 4 as a substitute for engagement metrics. With the new Post Insights feature, administrators can now access detailed engagement data directly from the Company Feed. Post Insights can be opened via the 3More 4 button on any post, opening a panel to view detailed engagement data such as:

• 6 Views, reactions, comments, and read status.
• 6 Filtering by Employee, Team or Engagement Type.
• 6 Exporting data to CSV for deeper analysis.
  Release date: 11/11/2025
  Target Users: All organisations - Admins/Owners

Rostering and Timesheets

Assign Colours to Positions

Description: Roster Managers often find it difficult to visually distinguish between different positions when viewing large or multi-week rosters. This lack of visual differentiation makes it challenging to quickly identify patterns, gaps, and scheduling inconsistencies across positions. To solve this problem, we have introduced a new opt-in colour feature that allows Work Site managers to assign a colour to a position. This makes it easy for the managers to visualise gaps in their scheduling and/or avoid costly overstaffing issues.
Key features

• 6 Assign colours via the Work Sites and Positions settings page.
• 6 Assigned colours will appear next to the position's name in all Work Site views in the roster.
• 6 Assigned colours will appear on the top of the shift cards in employee view for 2 weeks, 4 weeks and monthly views.
  Release Schedule: Today
  Target Users: All users of Work Site rostering

Talent Management

Rollout of the New Go1 Learn User Experience

Description: Go1 is introducing a refreshed, AI-powered learning experience designed to make learning simpler, smarter, and more engaging for both administrators and learners. As part of this, some legacy functionality is planned to be deprecated.

• 6 Learners will enjoy a cleaner, more intuitive design with personalised recommendations and an easier way to find and complete training.
• 6 Administrators will gain access to smarter tools for curation, reporting, and skill insights, helping them save time and better measure learning impact.
• 6 Some core administrative tasks will continue to be managed in the legacy Go1 interface for now, including user management, group management, and learning assignments.

Note: Employment Hero customers do not need to take any action. All existing courses, assignments, and progress will automatically carry over to the new experience.

Key changes & deprecations:

• 6 Events: Clients can still record external learning events, but event scheduling will be removed. Customers using this feature can continue until 31 December 2025.
• 6 Group Discussions: This feature is being retired due to low usage. Go1 is exploring future collaboration and gamification features instead.
• 6 Custom Branding: Admins will no longer be able to edit branding for Go1 system email templates after 31 December 2025. Note: Go1 system emails are turned off by default for Employment Hero clients.
• 6 Manager User Creation: Managers will no longer be able to create new users, though admins will retain full user management access.

Release Schedule:

• 6 7 November 2025: Pre-release communication has been sent to admins.
• 6 14 November 2025: Provide advanced access to admin users. Provides time for any internal documentation updates and configuration of the new "Home" screen.
• 6 28 November 2025: Learner rollout begins.
• 6 31 December 2025: Retirement of legacy features listed above.

Target Users: All admins and learners in the Go1 platform - including those with "Platform Only" access

SmartMatch Summary Enhancement

Description: We've updated the SmartMatch Summary to provide more insightful and action-oriented feedback to job seekers about their fit for a specific job, moving away from a generic profile overview.
Problem: The previous SmartMatch Summary was too generic and failed to communicate why a job seeker was a good fit for a specific job, relying only on a clinical numeric score.
Solution: We've replaced the generic user summary with a short, insight-driven version of the match criteria tailored to the specific job. The numeric SmartMatch Score Tag (percentages) has been replaced with qualitative, more resonant bands to give a clearer signal of fit: Top Candidate, Good Match, Potential Match.

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