Agent Platform Updates & Release Notes

Patch Release

This update includes enhancements summarized below.

Public-Key JWE Authentication for Hosted Exchange Web SDK

Hosted Exchange Web SDK now supports public-key JWE authentication, enabling secure authentication using customer-managed public keys while maintaining compatibility with existing authentication flows.

Environment-Specific SAML Entity IDs

Each deployment environment now uses a unique SAML Service Provider (SP) Entity ID, allowing administrators to configure separate SAML applications within their identity provider (IdP) for development, staging, and production. Existing SAML SSO configurations must be updated with the new SP Entity ID after upgrading to this release.

Patch Release

This update includes new features and enhancements summarized below.

Arch AI Enhancements

Arch AI now provides a more reliable experience for authoring, generation, and evaluation. Improvements include support for larger source documents, more reliable preservation of handoffs across multiple sources, refined validation to reduce unnecessary generation failures, and non-blocking diagnostics to help identify issues without interrupting the generation process.

Language-Aware ON_START Messages

The Web SDK session interaction language is now accessible within the ON_START event, enabling language-specific welcome messages without requiring workflow-based workarounds. This simplifies multilingual agent design, reduces unnecessary latency, and allows startup logic to use standard ABL conditional expressions.

Major Release

This update includes new features and enhancements summarized below.

Multi-Agent Orchestration

Enhanced Delegation and Handoff Workflows

Multi-agent workflows now support both returning and non-returning delegation patterns, enabling more flexible interruption, escalation, and transfer scenarios. DELEGATE and HANDOFF behaviors are now distinguished, making it easier to implement workflows where conversations either return to the originating flow or are permanently handed off to specialized agents.

Smarter Supervisor Direct Responses

Supervisors can now respond directly to user requests by default, reducing unnecessary routing between agents. This ensures delegated responses are returned to users while still allowing Supervisors to operate as routing-only orchestrators when needed via the canRespondDirectly setting.

Web SDK

Web SDK Multi-Language UI Customization

The Web SDK chat widget now supports language-based customization of UI elements such as chatbot names and typing hints, making it easier to support multilingual deployments.

Simplified Web SDK Integration

Web SDK deployments can now be configured with public API keys and origin allowlists, eliminating the need to generate per-channel embed tokens and simplifying setup with greater control over embedded deployments.

Web SDK Distribution via NPM and CDN

The Web SDK is now available through npm and CDN distribution channels, making it easier to integrate into modern web development workflows and deployment pipelines. The SDK is available here.

Voice

Enhanced SIP Header Support for Voice Channels

SIP header information from inbound and transferred voice calls is now available, enabling routing and business logic based on telephony metadata — including queue information, customer identifiers, language preferences, campaign data, and transfer context.

Security and Compliance

OCI Vault Support for Customer-Managed Encryption Keys

Bring Your Own Key (BYOK) now supports Oracle Cloud Infrastructure (OCI) Vault Key Management Service (KMS), in addition to AWS KMS, Azure Key Vault, Google Cloud KMS, and external REST-compatible KMS, providing greater flexibility to manage customer-controlled encryption keys and compliance requirements.

Minor Release

This update includes new features and enhancements summarized below.

Search AI and Knowledge Management

Enhanced Search Tool Configuration

Search Tool parameters, such as filters and retrieval settings (for example, topK), can now be configured as mandatory or optional, providing greater control over knowledge retrieval behavior and ensuring that required parameters are consistently applied during tool execution improving retrieval accuracy and reducing reliance on prompt-based instructions.

Custom HTTP Connector for Knowledge Bases

Content can now be ingested into a Knowledge Base from custom HTTP-based data sources. The connector supports scheduled synchronization, schema discovery, field mapping, and secure connectivity options including mTLS, making it easier to integrate proprietary enterprise systems and external data sources with RAG applications. Ingestion workflows also support JavaScript-based content transformations, allowing data to be preprocessed before chunking and indexing.

AI Engineering Tools

Expanded Model Support

The Platform now supports Anthropic's Claude Opus 4.8 model.

Other Improvements

SSO Enhancements

The platform now auto-generates SAML and OIDC endpoint URLs for identity provider configuration. These system-managed URLs ensure consistent setup, reduce manual errors, and are available only to organization owners and admins.

Minor Release

This update includes new features and enhancements summarized below.

Updates to Web SDK Experience

Improved the Web SDK experience with welcome-message lifecycle enhancements, theme refinements, markdown rendering improvements, and footer-link fixes. Enhanced the Web SDK session handling by preserving and securely resuming idle sessions instead of recreating conversations.

Updates to SearchAI and Knowledge Management

Simplified the SearchAI Knowledge tool DSL, improved knowledge-tool binding and resolution behavior, and enhanced structured-data processing and knowledge ingestion reliability.

Updates to Tool and Gather Definitions

Added support for the effect and provides properties in AgentTool definitions and the satisfiedBy property in GatherField definitions.

Minor Release

This update includes new features and enhancements summarized below.

Credential Management Updates

Introduced Config Variables ({{config.X}}) and Auth Profiles as the new credential management model, replacing Tool Secrets and the Tool Secrets Management API.

New Memory and Handoff Capabilities

Added support for the per_activation reset mode for session variables. Enhanced handoff workflows with ON_RETURN.set, ON_RETURN.map, and typed handoff history support.

Validation and Tool Execution Enhancements

Added batched LLM validation for fields using VALIDATION_PROCESS: LLM and clarified last__result storage behavior, including store_result semantics.

Project Import and Tooling Improvements

Added support for tool-stub synthesis during project bundle import, allowing tool definitions to be generated from inline agent TOOLS: signatures and re-exported automatically.

ABL Syntax and Field Updates

Updated the ABL expression syntax with method-call operators such as input.contains(), .matches(), and abl.is_number(). Updated the human-agent escalation fields to use user.wants_human_agent.

Minor Release

This update includes new features and enhancements summarized below.

Tool Readiness Evidence in Arch AI

Arch AI now shows readiness evidence for the tools it adds while building your agents. Each tool is clearly labeled as backed by a live integration or by a stub/mock placeholder, and a project health view surfaces what still needs to be configured before the agent is ready to go live.

More Reliable Agent Generation from SOPs

Generating agents from Standard Operating Procedures (SOPs) now produces more complete agent topologies. Arch AI avoids incomplete builds and validates the generated structure for quality, so SOP-derived projects start from a fuller, more accurate design.

Authoring Evidence in Arch AI Reviews

Arch AI authoring reviews now display evidence badges and incorporate evaluation results. Authoring guidance for constructs such as MEMORY, HANDOFF, TOOLS, GATHER, AGENT, SUPERVISOR, and guardrails is rendered from the Platform’s own construct definitions, giving you clearer, more consistent recommendations as you build.

A Smoother Arch AI Chat Experience

Several reliability improvements make working in the Arch AI chat smoother: errors that have already been resolved (such as model or provider configuration issues) no longer linger in the interface, you can start a new chat even when a previous session ended in an error, and sending a routine message no longer triggers a full refresh of the interface.

DELETE Method for HTTP Tools

HTTP tools now support the DELETE method, alongside GET, POST, PUT, and PATCH. Your agents can now call REST endpoints that remove resources directly from an HTTP tool.

Minor Release

This update includes new features and enhancements summarized below.

Agents and Arch AI

Evidence-grounded authoring in Arch AI

Arch AI now grounds its authoring review in real parser and evaluation evidence, surfaces authoring-automation health and improvement opportunities, and routes proven best practices into generated agents — so the guidance you see while building reflects what the compiler and evals actually report.

Stronger evaluation gating

Invalid eval imports are now marked non-runnable, runs with zero coverage are blocked before they start, cancelled runs are preserved, and the winning evaluation status is reported clearly — making evaluation results more trustworthy.

More reliable agent generation

Improved the reliability of the Arch AI build experience: blueprint generation recovers from blank turns, BUILD topology failures are now recoverable instead of terminal, and the chat/generation experience handles error states more gracefully.

Canvas delegate edges render correctly

Fixed a regression on the agent canvas where delegate relationship edges were drawn as handoff edges. Delegation and handoff relationships are now visually distinct.

Behavior Profile honors all CONVERSATION fields

The Behavior Profile CONVERSATION block now applies all configured fields, resolving a case where only style and tone were applied and other fields were silently dropped.

Tools and Workflows

Tools page “New Tool” menu fix

The Studio Tools page ”+ New Tool” continues to be visible when the current tab has no tools. Now, you can create any type of tool regardless of which tab is active.

ABL workflow triggering from the AI4W channel

Fixed an issue where ABL workflows didn’t trigger when invoked from the AI for Work (AI4W) channel.

Insights and Dashboards

Agent Transfer dashboard

Added an Agent Transfer insights dashboard. You can now analyze how and when conversations are transferred between agents.

Voice

Reliable voice channel provisioning

Fixed an issue to improve the reliability of voice channel setup, during Jambonz WSS application provisioning.

Studio and Administration

Consistent Audit Log date formatting

Audit Logs now use a consistent date format between the From–To filter and the results table, along with display fixes for smaller screen resolutions.

Git integration fixes

Git-sync failures are now surfaced clearly in Studio, and import-error messages are normalized for easier troubleshooting.

Security and Privacy

SDK origin allowlist enforcement

The Web SDK public-key embed now respects the selected channel’s origin allowlist

Hardened SearchAI downloads and outbound requests

Strengthened security across SearchAI file downloads and outbound webhooks (including redirect handling) and hardened rich-content sanitization in the Web SDK.

Credential scrubbing in debug traces

Tool credentials and other secrets are now scrubbed from debug traces and compile-time trace events, preventing sensitive values from appearing in diagnostics.

Cleaner euser error handling

A failed LLM response is no longer misclassified as an empty response, and internal developer diagnostic strings aren’t displayed to the users.

Minor Release

This update includes new features and enhancements summarized below.

Agents and Arch AI

Reusable Agent Modules

Package agent logic as modules and reuse them across multiple projects instead of rebuilding per project. Imported tools now route correctly into the agent’s TOOLS: section.

Learn more about Catalog Settings → and Create & Manage Projects →.

Arch AI — one-shot generation and contract-driven authoring

Arch AI adds a one-shot generate endpoint (describe an agent and get a working blueprint), and its generated constructs are now derived from the compiler contracts with enforced typed topology and validated tool contracts — producing more reliable, deploy-ready agents.

Learn more →

Runtime guardrail enforcement

Guardrails configured on an agent are now reliably applied at run time, closing a gap where policies could be skipped during live conversations.

Learn more →

Minor Release

This update includes new features and enhancements summarized below.

Multi-Agent Orchestration

Integration with Microsoft Agent 365

Agents can now be integrated with Microsoft Agent 365, enabling organizations to export and register agentic applications directly into their Microsoft 365 tenant. This allows agents to be used in Microsoft 365 Copilot and Teams, with centralized governance and telemetry through Microsoft Agent 365. Administrators can manage identity, lifecycle, and observability using standard Microsoft Entra and Admin Center controls while continuing to build and run agents in Agent Platform.

Import and Export APIs for App SetUp

Public Import and Export APIs are now available for programmatic management of app lifecycles. Developers can import complete app setups with scope-based validation and export specific app versions as .zip files, supporting automation and CI/CD workflows.

Learn more →

AI Engineering Tools

Expanded Model Support

The platform now supports additional AI models:

• OpenAI: gpt-5.5-2026-04-23
• Anthropic: claude-opus-4-7

No-Code & Pro-Code Tools

Role-Based Access for Workflow Tools in Agentic Apps

Workflow tools within an Agentic app no longer require separate access management. They inherit access from the user’s app-level permissions. If a user has access to the app, their role determines whether they can access the associated workflow tools. Each app role includes a dedicated permission that controls this access. This eliminates the need for individual tool sharing or tool-level permission management, ensuring that access is consistent, centralized, and directly tied to the app.

Learn more →

This update includes new features and enhancements summarized below.

Multi-Agent Orchestration

New Input Processor

A new Input Processor capability enables preprocessing of user input before the app processes it, allowing centralized handling of authentication, input transformation, and context enrichment. It works across all orchestration patterns, reduces duplication across agent pre-processors, and ensures consistent, application-wide behavior.

Learn more →

Preprocessors for Events

Pre-processors for system events — welcome, agent handoff, and end of conversation — are now supported, enabling developers to execute custom logic before event actions are triggered. These scripts can access and enrich context, perform transformations, or call external systems before the event is processed.

Learn more →

AI for Service Logs Integration

Integration of logs from AI for Service helps centralize interaction data, providing access to detailed model telemetry, including token usage and request/response payloads. This enables improved monitoring, analytics, and billing accuracy. This feature is currently in preview and can be enabled upon request.

Agent Protocol Enhancement - Get Sessions API

A new Get Session API is available to fetch details for a specific session using session_id. The API supports two include parameters: traces and observations, to return detailed execution data, including traces and nested observations. This enables deeper visibility into session behavior, model interactions, and telemetry for debugging and analysis.

Learn more →

AI Engineering Tools

Expanded Model Support

The platform now supports three additional Google Gemini models:

gemini-3.1-pro-preview

gemini-3.1-flash-lite-preview

gemini-3.1-pro-preview-customtools

Learn more →