Kore AI Release Notes

Patch Release

This update includes new features and enhancements summarized below.

Tools

Secure secret handling for tools and workflows

Tools can now return sensitive values — API keys, tokens, credentials — without exposing them to the LLM. These values are captured into an encrypted, session-scoped vault and kept invisible to the model and the conversation transcript. Use the new {{_secret.X}} syntax to restore a captured secret into a downstream tool’s HTTP headers or request body.

Voice

Configure a PSTN transfer target number

You can now configure a dedicated Public Switched Telephone Network (PSTN) transfer target number for agent-initiated call transfers, alongside the existing SIP transfer configuration. Outbound PSTN transfers now correctly present the provisioned caller ID.

Channels

New API scope for closing sessions

Integrators using the API channel can now issue a platform API key scoped specifically to closing sessions (close-session), instead of requiring a full administrative key to terminate a conversation programmatically.

Microsoft Teams: verified identity and thought streaming

Microsoft Teams is now supported as a verified-identity channel, with identity enrichment, auth-profile-based credential mapping, and a new channel setup experience in Studio. Teams conversations can also now stream the agent’s thinking or progress updates in real time, with a new streaming toggle in the Teams channel configuration.

Original source

Patch Release

This update includes enhancements and bug fixes. The key enhancements included in this release are summarized below.

UI Enhancement

Expandable sections in Agent AI suggestions

Agent AI suggestions now display content in collapsible sections that agents can expand to view. The Copy and Send buttons appear only for the customer-facing section.

Integration Enhancements

Support for Genesys agent and queue metadata

Agent AI integration with Genesys now supports passing agent and queue metadata from Genesys to Agent AI. Quality AI uses this metadata to associate interactions and generate agent-level and queue-level quality metrics and analytics. Existing integrations that don’t send this metadata continue to work without any changes.

Region and language-based Agentic app mapping

Agent AI now supports mapping Agentic apps based on region and language.

API Enhancement

Agent Coaching Rules API

The Agent Coaching Rules API now supports create, read, and update operations for coaching rules and utterances. The API also includes Export and Import endpoints that propagate changes across environments.

Original source

Patch Release

This update includes enhancements and bug fixes. The key enhancements included in this release are summarized below.

Channels

Artemis Channel Support in Interactions Tab and Conversations Dashboard

Artemis sessions now appear as a dedicated channel in the Conversations dashboard and Interactions tab, with inbound and outbound messages routed through the Artemis channel adapter.

Configuration

Configurable IP Address Masking in Conversation Transcripts

The new Mask IP Address in Transcripts option lets you mask IP addresses across conversation transcripts on all channels. The option is added under Agent Settings → System Settings → Obscure Customer Info in Analytics - Interactions.

Separate Prompts for Arrival and Closure Summaries

Administrators can now configure independent prompts for Arrival Summary and Closure Summary. Both prompts support runtime resolution of system and custom context variables before the LLM is invoked. On upgrade, existing prompt content is copied into both sections.

Monitor

Participant-Based Filtering for Workbin Interactions

Supervisors can now filter Workbin interactions by the last handling agent, using the existing Participant filter. The Participant column also identifies the last handling agent for Workbin interactions.

API

WFM Contact Volume Skill Breakdown and New Agent Performance API

The Contact Volume API now accepts an includeSkillBreakdown parameter that returns per-skill metrics alongside existing queue-level totals for each interval, enabling skill-specific staffing models. A new Agent Performance API returns historical contact handling metrics per agent, per queue, and per interval.

Original source

Patch Release

This update includes new features and enhancements summarized below.

Workflows

Set a default value for data entry fields in Workflows

Workflow builders can now set the default value of fields in a Data Entry node using either static text or expressions. Expressions can reference data from workflow triggers or previous workflow steps. For example, a reviewer’s form can be pre-filled with an AI-generated draft for approval or editing.

SDK

Control attachment visibility in the Web SDK

The Web SDK Theme Builder now has a toggle to show or hide the attachment icon in the chat widget’s compose bar. This lets FAQ and informational AI agents offer a cleaner, text-only interface when file uploads aren’t needed, while keeping attachments enabled by default elsewhere.

Analytics

Control SQL query operations for public analytics widgets

Admins can now allow or restrict specific query operations for public-facing analytics dashboard widgets, from a new SQL Validation section in the Public Widget Data Policy settings. Supported restrictions include SQL comments, multiple SELECT statements, JOIN clauses, common table expressions (CTEs), set operations (UNION, INTERSECT, EXCEPT), and OR conditions.

Original source

Major Release

Feature enhancements and new capabilities introduced in this release are summarized below, followed by the breaking changes that may affect existing projects — review the migration steps before recompiling or republishing them on 1.4.0.

Agent building (ABL/Studio)

Rich-content buttons can open a link on click

Message ACTIONS buttons and carousel card buttons can be configured with a URL so that clicking it opens the link directly in a new tab, instead of posting an action back to the agent. It is supported on the Web SDK/widget, Telegram, and LINE; other channels automatically fall back to a normal button.

Git integration for agent projects

Developers can connect a Git repository to a project to sync agent definitions and localization assets with version control, including push and pull from the Studio editor and conflict-resolution tools for simultaneous edits.

Inline ABL editor on the agent canvas

You can now edit agent logic directly in an inline code editor without leaving the visual canvas.

Voice

Configurable caller-silence (“no-input”) handling for pipeline voice agents

Voice agents on the KoreVG/Jambonz pipeline can now set re-prompt messages, retry counts, and timeout windows for silent callers, with locale-aware prompts and a final action (hang up, custom message, or transfer).

Custom vocabulary for speech-to-text

You can tune speech recognition to recognize domain-specific terms such as product names and jargon. It leads to improved accuracy in transcriptions.

Filler-agent context and language routing for IVR

Filler (“thinking”) audio during voice calls now carries conversation context and follows the caller’s active language.

No more silent gaps during backend tool calls

Updates to filler and no-input handling with Google Gemini Live now reduce dead air, repeated speech, and lost language context while a voice agent waits for a backend tool call. The updates require no configuration change.

Channels

Microsoft Teams: user-identity and channel-template support

Microsoft Teams connections can now resolve caller identity and add user details like email address, display name, or user ID to the context.

HTTP Async (webhook) channel: interruption and streaming support

The HTTP Async channel now supports mid-response interruption and streamed delivery of agent responses.

Multiple message rendering

Agents can now send several distinct messages in one turn, each rendered as a separate bubble instead of one combined block.

APIs and SDKs

Agent transfer uses webhook channel now. Agent transfer supports transfering attached documents. The allowed file formats and file size limits are defined in project-level attachment settings.

SDK sessions now receive a runtime-controlled activityVisibilityPolicy that decides updates of which customer-facing activity to show. It lets you control fillers like Searching..., safe thought summaries, action progress, system notices, and redacted tool previews. Raw reasoning, secrets, and unsafe tool data is hidden.

Analytics and Insights

Public API for saved dashboard-widget data

External tools, BI connectors, and scheduled exports can now fetch the data behind any saved custom-dashboard widget through a public REST endpoint, without re-implementing its underlying query. It supports both synchronous requests and asynchronous jobs with polling and cursor-based pagination.

PII entity preview

You can now preview which entities in a conversation will be detected and masked as PII before publishing an agent.

Integrations and Single Sign-on

Workspace sign-up, SSO, and access requests have new controls

Tenantless users are now routed to onboarding instead of being left in an ambiguous state, workspace SSO is separated from org SSO, and sign-up or workspace creation can be gated by feature flag. Review these settings after upgrading, especially if your org uses SSO or gated sign-up. Invited and password-recovery SSO users are now routed through separate flows, and Azure SSO app selection and Azure BYOK metadata are represented as structured fields instead of opaque JSON — review these if your workspace uses Azure SSO or BYOK.

Workflows

Workflow enhancements

Workflows now have better support for array-typed inputs/outputs, per-workflow rate limits, scheduled (cron) triggers, a JSON step editor, and an improved workflow overview page.

LLM and Model Configuration

Adaptive thinking config in Anthropic models

The platform now supports adaptive thinking as a configuration for Opus 4.7 and Opus 4.8 models.

Breaking changes and what to check before moving to 1.4.0

The changes below affect existing projects when you move to 1.4.0. Review the items relevant to your role developer or admin, and resolve them before promoting or republishing projects on the new version.

For agent developers

Supervisor role is now explicit

canRespondDirectly is deprecated as the primary way to set supervisor behavior. New agents should declare BEHAVIOR: role: router (route only) or role: orchestrator (combine results and respond). Existing agents keep working through compatibility mapping, but a role that conflicts with the old boolean setting now fails to compile.

Routers can no longer own returned work

A router can only select the next agent. If the parent needs to use a child agent’s returned result, declare it an orchestrator instead. Agents that use DELEGATE inside a router will no longer compile.

Compiler warnings can now block publishing

Diagnostics that used to be silently accepted — conflicting role and flag settings, routers containing DELEGATE, unmapped handoff inputs, unsupported tool array schemas — now stop a project from compiling or publishing. Review and resolve any outstanding warnings before promoting existing projects on 1.4.0.

Handoff and delegate inputs must resolve, or the call fails

A handoff or delegate no longer runs with a missing or stale input value. Add an explicit MEMORY read for any value the child needs, and use ON_RETURN to map back the results the parent depends on.

For deterministic FLOW parents, HANDOFF with RETURN: true now suspends at the transition boundary and resumes from the saved next step once the child returns — review verifier, auth, eligibility, and multi-agent flows where a parent depends on a child’s returned values.

Tools must declare the memory they read and write

A tool that needs conversation memory must declare context_access.read and/or context_access.write. If the declared memory isn’t available, the tool doesn’t run — check tools that previously assumed memory was always present.

Declare the item type for array inputs

Workflow array inputs still work without an item type, but declaring one — for example itemType: "string" — is now recommended. Workflow and connector array parameters are also projected into the model-facing tool schema with an items definition in 1.4.0, so some model providers (for example Gemini/Vertex) can reject the whole tool declaration if a typed array doesn’t declare its item type.

Review PII detection settings

New projects start with no built-in PII detection enabled by default (enabled_builtins: []). If your agent relied on default PII protection, explicitly enable the detection types you need before publishing.

Re-check SearchAI metadata and title filters

Filters that were previously dropped or ignored — unknown standard filters, metadata filters, and title-only filters — are now honored correctly. Review saved knowledge base and tool filters, since results may return different, more accurate documents after upgrading.

Gather validation outputs are now canonical

FLOW gather validation and retry-exhaustion fields are now lowered into the canonical execution model instead of relying on display-only alias names or implicit retry fallbacks. Make gather validation outputs explicit and don’t rely on a label as if it were a runtime variable name.

Terminal output is held until the final response is confirmed

Runtime now defers final output until response checkpoints pass, which cuts down on duplicate terminal responses and output arriving after cancellation — but it also surfaces incorrect output-ownership wiring earlier. Re-test multi-agent flows with async fan-out, remote handoff returns, delayed voice responses, or structured COMPLETE payloads without text.

Review agents that branch on channel or transfer state

Message metadata, channel identity, and transfer state now persist more consistently across reconnects, cancellation, escalation, and remote handoff returns. If an agent branches on channel identity or resumes after a remote or human-agent transfer, re-test it on 1.4.0.

Original source

Minor Release

This update includes enhancements and bug fixes. The key enhancements included in this release are summarized below.

Console

Dark Mode for the Agent Console

Agents can now switch the Agent Console to dark mode from the profile drop-down menu. The preference is persistent across logins.

Workbin Duration Column in the Agent Workbin

A new Workbin Duration column in the Agent Workbin displays the elapsed time since a conversation was last parked. The timer updates every minute, resets each time a conversation is re-parked, and agents can sort by this column to view the oldest conversations.

Configuration

Independent Translation Controls for AI Summaries and Automation Transcripts

Administrators can now independently turn translation on or off for Arrival Summary, Disposition Summary, and Automation Transcript. When turned on, content is displayed in its original language.

Permission to Override Queue Transfer Restrictions

A new Override Queue Transfer Restrictions permission lets supervisors bypass queue-level transfer restrictions when reassigning conversations from the Monitor tab.

Custom Additional Fields for Agent Profile

Administrators and App Owners can now create custom key-value fields in Agent Profile using the UI or existing Agent APIs, and these fields display in all agent profiles. Custom fields propagate through agent context and are included in analytics exports and reports.

ACW Releases Correctly After a Blind Transfer

After an external (blind) transfer, the After Call Work (ACW) state was not releasing and the interaction remained open in Monitor tab, leaving the agent unable to receive new calls. The conversation now closes correctly once the transferred call ends, and the agent transitions to Available according to the configured Timed Slot Release settings.

Original source

Minor Release

This update includes enhancements and bug fixes. The key enhancements included in this release are summarized below.

UI Enhancements

Data Export for Agent AI Logs

The Agent AI Logs section now lets admins export conversation log data in JSON format. The export honors date range filters, and the JSON data includes agent and customer messages, Agent AI suggestions, and actions and feedback on AI suggestions.

Email Channel Enhancements

Agent AI now generates only one NBA suggestion based on the latest customer email thread when the widget becomes active, using the case summary generated during widget-inactive time as additional context if the email lacks prior thread context.

Landing Summary Feedback

Agent AI now supports thumbs-up and thumbs-down feedback for landing summaries across chat, voice, and email channels. Admins can configure feedback reasons for landing summaries under Feedback Settings, and the Feedback Dashboard now displays landing summary feedback.

WebSocket Encryption for Real-time Messaging

Agent AI now supports end-to-end encryption for agent and customer messages during live conversations. Turn on the Secure Real-Time Messaging toggle to use this feature.

Integration Enhancement

Five9 Call Session ID Support for Conversation Retrieval

Agent AI integration with Five9 Voice Automation now accepts the Five9 Call Session ID as the callId parameter for retrieving conversation details, in addition to the existing Kore Session ID.

Original source

Patch Release

This update includes a new feature summarized below.

Voice

Improved Microsoft streaming TTS reliability

Voice channels using Microsoft streaming text-to-speech now provide more reliable voice playback following periods of silence, reducing interruptions and helping ensure agent responses continue to stream as expected.

New voice provider: Sarvam AI

Sarvam AI is now available as a native speech-to-text and text-to-speech provider with tenant-scoped credential management.

Original source

Patch Release

This update includes features and enhancements summarized below.

Voice

Improved Microsoft Streaming TTS Reliability

Voice channels using Microsoft streaming TTS no longer risk a silent dead-air disconnect after a period of silence. A configurable keep-alive interval (5–25 seconds, default 15s) in Speech Synthesis settings proactively refreshes the TTS connection before the provider times it out, ensuring subsequent turns continue streaming audio normally.

New Voice Provider: Sarvam AI

Sarvam AI is now available as a native speech-to-text and text-to-speech provider with tenant-scoped credential management.

Original source

Major Release

This update includes features and enhancements summarized below.

Multi-agent and Arch AI

Real-time Arch AI activity feedback

The Arch AI activity panel now shows live, readable updates on each action as it happens, instead of delayed or raw output.

Arch loop evaluation and optimization

Arch AI now supports an iterative eval-optimize loop, allowing agents to be evaluated and refined through repeated automated passes, including voice-agent evaluation scenarios.

Arch AI engine tracing

Arch AI now produces structured trace events for each internal step of agent generation, optimization, and evaluation, giving visibility into Arch’s multi-step reasoning process for debugging and optimization.

Voice diagnostics knowledge for Arch AI

Arch AI can now offer diagnostic guidance for voice issues like missing audio, TTS failures, or STT misconfiguration.

Persistent memory: Append, unique, and max-size modifiers

Agent memory (REMEMBER STORE) can now append values to arrays, with optional deduplication and a size cap, rather than overwriting them. This makes it easier to build agents that accumulate history, like preferences or past interactions, over time.

Voice

Call recording

Voice agents now support call recording through the Kore Voice Gateway, with project-level recording configuration and enterprise recording policy enforcement. Recordings can be stored in Azure Blob Storage in addition to the platform’s default storage.

Outbound DTMF tones

Voice agents can now send outbound DTMF tones during a call, enabling interaction with IVR systems and other DTMF-driven telephony endpoints.

Genesys Cloud integrations

Artemis now integrates with Genesys Cloud on two fronts: the Audio Connector for live voice calls routed from Genesys Cloud, and Open Messaging for digital/text conversations routed through Genesys Cloud’s contact center.

Voice transcript sync and pre-transfer history on handoff

When a voice agent hands off a call to Kore SmartAssist/CCAI, the conversation transcript is synced to the receiving system, and a new API exposes the full pre-transfer conversation history, giving the receiving agent complete context.

Voice agent transfer via Kore Voice Gateway

Voice agents can now transfer live calls via SIP through the Kore.ai Voice Gateway, carrying conversation context to the transfer target.

Custom vocabulary and keyword boosting for speech-to-text

Voice channels now support custom vocabulary and keyword boosting for speech-to-text providers, improving recognition accuracy for domain-specific terms — configurable at the project level and per deployment channel.

Locale-aware agent responses

Reasoning agents can now reference project locale assets directly in their ABL responses, enabling multi-language agent output driven by the session locale without hardcoding translations.

Channel-appropriate response formatting

A single reasoning agent can now reliably produce channel-appropriate output—Markdown formatting for web and natural spoken text for voice—from one agent definition, without needing separate agents per channel.

Workflows and integrations

SOAP/WSDL integration support

Workflows and tools now support SOAP integrations: upload a WSDL file, browse its available operations, and register them as SOAP-type HTTP tools for agents and workflows — with a dedicated WSDL asset repository that supports versioning.

Integration actions as agent tools

Pre-built connector actions (for example, Jira or Slack operations) can now be added directly as agent tools — pick a connector and action from a catalog, and the platform handles authentication and parameter mapping automatically.

Webhook transport for contact-center handoff

Artemis now supports a webhook-based transport to hand off conversations to CCAI/SmartAssist and exchange ongoing customer messages during a live escalation.

Knowledge base and Search AI

New packaged connectors: Confluence, ServiceNow, SFTP, and Google Drive

The knowledge base connector catalog now includes packaged connectors for Confluence Cloud (with permission-aware delta sync), ServiceNow, SFTP, and Google Drive (with folder-level selection), in addition to existing custom HTTP connectors.

Custom script pipeline stage

SearchAI ingestion pipelines now support a custom ‘Transform Script’ stage, letting authors write sandboxed JavaScript to transform document content and metadata during ingestion.

Search query debugging controls

The knowledge base Search Test page now includes independent toggles to disable vocabulary resolution and query preprocessing, making it easier to isolate and debug individual stages of the query pipeline.

Knowledge base export in reusable agent modules

Reusable agent modules can now include knowledge base content (indexes, connector configuration, and source metadata) when published, so consumer projects reference the source module’s indexed content without duplicating storage.

Security, identity, and access

Workspace-aware enterprise SSO

Enterprise SSO now supports workspace-level configuration, allowing each workspace to maintain its own SAML/OIDC authentication settings independently of the organization-level SSO configuration, with new admin governance controls.

Custom roles

Workspace owners and admins can now create custom roles with granular permissions beyond the built-in role set and assign them to project members for fine-grained access control.

Expanded Azure Key Vault BYOK authentication options

Bring Your Own Key (BYOK) with Azure Key Vault now supports three authentication methods: typed credential fields (replacing raw JSON configuration), certificate-based service-principal authentication with a pre-save connection test, and Workload Identity Federation for secretless, cross-tenant access.

Per-tenant Platform-Managed key governance

Platform administrators can now view and manage Platform-Managed (Kore-owned) encryption key configuration on a per-tenant basis, with server-side enforcement and audit logging of key lifecycle events.

Custom PII redaction with capture-group backreferences

Custom PII redaction patterns now support regex capture-group backreferences (\1 / $1), enabling partial redaction that preserves non-sensitive parts of matched text — for example, masking all but the last four digits of an account number.

Analytics and insights

Output-item analytics

A new analytics subsystem captures structured data items extracted from agents’ final responses and includes a Studio authoring UI for defining output-item analytics configurations.

Enhanced failure alerting

Aggregate live-session failure alerts now include failure-type summaries.

Custom metrics and dimensions for workflow analytics

Workflow analytics now support custom metrics and dimensions, allowing teams to define and query workflow-specific measurements throughout the analytics pipeline.

Dashboard data export

Analytics dashboard widgets can now be exported as CSV directly from the Studio UI for offline analysis and reporting.

Export feedback

Collected user feedback (ratings, comments, and session references) can now be exported as a .csv file from the Insights → Feedback page for offline analysis.

Per-widget dimension filters

Custom Dashboard widgets now support per-widget dimension filters, allowing different widgets on the same dashboard to apply independent custom-dimension filters.

Administration

Vertex AI via GCP service-account authentication

The platform now supports Google Cloud Vertex AI models — both managed (MaaS) and dedicated-endpoint deployments — using GCP service-account credentials with automatic token refresh, configurable directly in Studio.

Auth profiles can reference environment variables

Auth profile fields can now reference project environment variables (for example, {{env.CLIENT_SECRET}}) instead of hardcoding credentials, so auth profile definitions can be shared safely across environments.

Usability improvement

Active workspace indicator

The account menu now displays the name of the currently active workspace, making it clear which workspace you’re operating in when switching between multiple workspaces.

Original source

This update includes new features and feature enhancements summarized below.

Run Skills in AI for Work

Autonomous agents now support skills. When you add an agent, upload a skill as a folder or .zip file to extend what the agent can do. End users work with the agent directly and don’t need to build or manage skills themselves.

Agents as MCP Tools

Administrators can now publish AI for Work agents as tools on MCP servers, making them available to MCP-compatible clients such as Claude and ChatGPT. A guided wizard configures the server, its tools, OAuth authentication, and access limits.

Manage multiple versions of your agents

Agents now support version history. Publish a version with a custom name and description, and the platform autosaves your ongoing changes as a single draft. Preview any version in read-only mode, restore an older version as a new draft, and manage up to 50 versions per agent.

Sync employee data with Google Service Accounts

The Enterprise Directory now supports Google service accounts as a data source, alongside Microsoft, LDAP, and the Push API method. Connect a configured Google service account to sync employee data from your identity provider.

Model Selection for Memory and Personalization

Administrators can now choose which LLM connection powers memory and personalization. The selector becomes available on enabling at least one memory feature and lists the account’s configured LLM connections.

Announcements to User Groups

Administrators can now target announcements to selected user groups instead of the entire account. Choose the user groups option, select one or more groups, and the announcement reaches every member of those groups.

Organization Chart Enhancements

The organization chart now surfaces employees without a reporting manager. Select the unassigned employees option to list them, and expand any employee to view direct reports inline. Administrators can also set the chart root user and override that selection at any time.

New Model Support

AI for Work now supports

Sonnet 5

,

Opus 4.8

, and

Fable 5

, expanding the model options available for your assistant and agents.

Model Parameters for LLM Connections

Each LLM connection now includes a parameter configuration section, so you can tune model behavior per connection. Adjust parameters such as temperature, max tokens, and reasoning effort, with controls suited to each parameter and a reset to recommended defaults.

Reasoning Thoughts and Tool Visibility

When a reasoning model processes your request, the assistant now displays each tool call as a live label while it works. Click any label to open a side panel showing the complete execution flow, including code inputs and outputs and web search results.

Generate images in assistant responses

The assistant can now generate images directly in responses, so you can move from idea to visual without leaving the conversation.

Original source

Patch Release

This update includes enhancements and bug fixes. The key enhancement included in this release are summarized below.

Configuration

Fallback Messages for No Agent Available and Out-of-Office Flows

Admins can now configure channel-specific fallback messages under Conditional Flows for No Agent Available and Out-of-Office Hours scenarios. These messages are displayed when a conversation encounters either scenario and no conditional flow is configured to handle it, ensuring a consistent response regardless of routing context.

Configurable Conversation Timer Metric

Admins can now select which timer metric is displayed in the Agent Console, choosing from Total Chat Handling Time (default), Agent Handling Time, Agent Last Message Time, or Interaction Handling Time. The setting applies to all agents, and existing deployments are unaffected.

Analytics

View Last Handling Agent for Work Bin Conversations

Supervisors can now see the last agent who handled a conversation before it was moved to the Work Bin, visible in both the Queues and Interactions views in the Monitor tab.

Agent Response Usage Report

A new daily usage report tracks how many times agents used each standard response and secure form over a selected date range of up to 92 days or the last quarter, exported as CSV with a configurable date format.

API

Translation and Snooze Fields Added to Call Details API v2

Two new fields are now available in every AgentSegment object in the Call Details v2 API:

chosenTranslation indicates whether the agent used translation during their segment.

snoozeinfo returns an array of snooze periods with start and end timestamps, available when requested using selectedFields.

Original source

Patch Release

This update includes enhancements and bug fixes. The key enhancements included in this release are summarized below.

Widget Enhancement

Data Export for the Feedback Dashboard

The Feedback dashboard now supports CSV export of View All data, along with agent details, for the Overall Agent AI Widget Feedback, Suggestions Feedback, and Summary Feedback sections.

API Enhancement

Agent AI Configuration Management Through Export and Export Status APIs

The platform Export and Export Status APIs now support Agent AI-specific configurations, including coaching rules, playbooks, widget settings, widget preferences, and connect/exit events. To export all supported configurations, pass exportType : latest in the request payload.

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