SysTrack Updates & Release Notes

Important

With the July 29 release, we will be retiring the Percentage Free Space and Percentage Total CPU sensors. Please switch to the following sensors instead:

Retired sensor Equivalent sensor
Percentage Free Space Low Available Disk Space
Percentage Total CPU Extended High CPU Use

Sensor Update

Early July 2026

Sensor Name Category Details of Update
Outlook Is In Offline Mode Applications Fixed - The sensor now checks multiple registry locations to support multiple Outlook profiles.
Extended CPU Queuing CPU Changed - Extended CPU Queueing has been renamed to CPU Queuing Anomaly. The logic has been updated to incorporate CPU core count and historical average CPU load.
CHKDSK Verfication Ran Disk New sensor.
Unexpected Remote Desktop User RDS New sensor.
Duplicate Name on Domain Ctlr Security New sensor.
Firewall Status Security Changed – Added the Firewall_Status_OnOff variable to enable or disable this sensor when the native embedded firewall is disabled on macOS systems.
Page Output Rate Page Read Rate System Changed - Removed all references to alarms. The change is a part of the move from using alarms as sensors to using underlying data.

Original source

Important

Agent Version Support Changes

Support for version 10.12 agents ended on April 12, 2026.

Support for version 11.0 agents ends on July 26, 2026.

Agent Defaults Change

In the 11.8 release we will be updating some collection defaults for enhanced data privacy. User information and web collection will be disabled by default, any roles using the current out of the box defaults will revert to disabled.

You will need to re-enable these collection items after the 11.8 release in any of your active configurations:

Privacy

User Collection

Collect User Info

Collect OU

Inventory Management

Collect AD Info

Web Management

Install Chrome Extension

Install Chromium Edge Extension

Install Firefox Extension

Install Internet Explorer Extension

Use the SysTrack Collection Changes Kit to identify roles that use these collection items. The Kit helps you quickly determine which settings to re-enable after the 11.8 Cloud release.

This Kit is available for a limited time and will be deprecated after the 11.8 Cloud release.

Upcoming Application Latency Service Map Dashboard Change

In the 11.9 release, the Application Latency Service Map dashboard will be retired. As an alternative, use the Application Latency dataset in Visualizer.

New

Next-Gen SysTrack Experience & Reliability Engineering

A new landing page is available in SysTrack to help users get started faster with widgets and persona-based views for DEX Specialists and EUC Engineers. Administrators can enable and configure the Next-Gen SysTrack experience for user groups to control access to the new landing page, persona-based views, and related feature sets. See Landing Page.

SysTrack introduces Reliability Engineering, a proactive persona-based workflow to investigate, act, and track issues. EUC Engineers can start from sensors, notifications, and anomalies, while DEX Specialists can start from the Experience Index and move from impacted categories to the sensors behind that impact. See Reliability Engineering.

The Experience Index (previously called Health Score v2) is now available in SysTrack as a sensor-driven measure of user experience. It helps users identify the categories and sensors that have the greatest effect on digital experience and supports the DEX Specialist workflow in Reliability Engineering. This feature requires an upgrade to SysTrack agent version 11.8. See Experience Index.

Administrators can enable or disable sensors in Experience Index globally or by role, and adjust impact minutes in Sensor Management. The new Experience Index perspective and tabs in Sensor Management and Roles allow bulk actions, visibility controls, and category-based organization. See Management and Experience Index in Roles.

IMPORTANT: The EUC Engineer workflow in Reliability Engineering is available without an agent upgrade. Support for the Experience Index and the DEX Specialist workflow is being rolled out gradually for customers who have upgraded 50% or more of their endpoints to SysTrack agent version 11.8 or later. If these features are not available after the upgrade, contact your Lakeside representative.

Automations in End-User Channels Suggested by SysTrack AI

SysTrack AI now supports initiating approved Self-Help automations directly from supported end-user channels, including Microsoft Teams, Voice, MCP, A2A, and API.

This helps reduce mean time to resolution by allowing users to move from diagnosis to action in the same channel. To maintain administrative control, only approved automations from the Self-Help catalog are eligible for execution, and execution activity is logged for auditing.

Administrators can enable or disable this capability and select the channels where automation execution is available in SysTrack AI Setup.

An upgrade to SysTrack Agent version 11.8 is required only to display new end-user channel sources in Automation History in Assist and Resolve.

See SysTrack AI Automation Requirements and Visibility.

SecureBoot Status Collection

The SysTrack agent now collects SecureBoot status for Windows, macOS, and Linux systems, storing this information in SASCFG. See System Configuration Information - RPT_System_Config.

Ingest API for External Data Integration

Customers can now bring their own business context into SysTrack. Using the Ingest API, they can import external device and user metadata, so SysTrack joins that metadata with its own telemetry and makes all data available in dashboards, groups, and queries.

The Ingest API is available to all cloud customers without any additional cost. See Ingest API User Guide.

API for Retrieving Historical Data on Automation Executions

A new SysTrack API endpoint provides historical data about previously run automations on a specific system, including the method with which the automation was triggered, actual command that was executed by the agent, and any error messages. See Get automation execution history for one system.

API for Remaining SysTrack AI Conversation Limits

A new SysTrack AI API endpoint returns the number of credits (conversation units) remaining, allocated, and used for the tenant, along with the license start and end dates. See Get remaining conversation limits.

Audit API for SysTrack AI conversation transcripts

A new SysTrack Audit API endpoint enables customers to retrieve SysTrack AI conversation transcripts along with relevant user, system, and session metadata. See Audit API.

API for Programmatic Survey Response Submission

A new SysTrack API endpoint enables programmatic submission of survey responses from external tools and automated workflows. See Create a survey result.

API Key Expiration Email Notifications

SysTrack now sends automated email notifications to the maintenance email group when API keys are approaching expiration or have expired. See Manage API Keys.

SysTrack Browser Extension Support for macOS and Linux

SysTrack supports web data collection on macOS and Linux through the SysTrack browser extension for Firefox, Chrome, and Safari. Web data collected from macOS and Linux matches Windows data and is available in Resolve. See SysTrack Browser Extension.

Changed

Updates to Generic GPU Utilization Collection

For both integrated (int) and dedicated (ext) GPUs, the agent now collects overall and per-application GPU compute utilization on Windows and overall GPU memory utilization on macOS. See Dashboard Tool.

Updates to Battery Collection

Battery cycle count is now collected on Android devices to support proactive device maintenance.

Battery inventory on Windows devices now uses data from the Windows Battery Report, improving accuracy and adding cycle count, capacity, and chemistry information where supported.

Updated CPU Family Definitions

SAREFEECPU now includes updated CPU family definitions, enabling more accurate power estimation for the latest CPUs.

Static IP Addresses for Data Egress Webhooks

Data Egress webhooks now originate from a static set of IP addresses, allowing enterprise customers with strict firewall requirements to securely receive webhook notifications from approved sources. For details, see Data Egress Security.

Enhancements for AI-Powered Translation of SysTrack UI

• Added support for the Polish language
• Sensor descriptions localized for all supported languages
• Enhanced multi-language batching translation for all supported languages

User Interface and Workflow Enhancements

The loading spinner in Configure > Roles tabs now stays visible until all tab content fully loaded.

Updating a group in Configure now displays a toast notification confirming the update, and the “New” text has been removed from the group creation success message.

Whitespace in Configure > Integration inputs is now automatically trimmed, preventing issues caused by leading or trailing spaces in values.

Action Governance no longer displays Import and Bulk Action buttons before the page is fully loaded.

Assist and Resolve now include OS-based filtering for automations in the Tools menu. SysTrack identifies the operating system of the device in focus and displays only the applicable automations.

Accessibility Enhancements

• To meet WCAG 4.1.2 compliance, the “Quit app” button on the Assist Performance page now includes an accessible button role and name for screen reader compatibility.
• To meet WCAG 2.5.3 compliance, the “Recheck Issue” button on the Assist Detected Issues page now includes the visible text in its accessible name exactly as displayed.

Fixed

• The agent now stores the system GUID and database connection string in the registry instead of the system secret store, resolving issues with multiple WGUIDs per device. (13589)
• LsiUser.exe no longer crashes if the Desktop or Start Menu folder is missing for a user. (13662)
• Agents on Mac, Linux, and Windows now correctly show as disconnected when systems are suspended, preventing false online status in Resolve. (13776)
• The agent now accurately condenses Adobe Acrobat Reader version entries in the RPT_Software table. (14075)
• MDMService in JAMF integrations now correctly processes duplicate serial numbers in user-info responses, ensuring all valid users are collected and no records are skipped. (14108)
• The agent now detects both VMware Blast and Horizon Blast performance counter families for Blast protocol metrics, restoring their in Resolve. (14140)
• The Egress IP address now updates correctly, ensuring accurate geolocation reporting. (14372)
• Database upgrades from Jet to SQLite during agent upgrades now complete successfully. (14617)
• LsiUser now avoids high CPU usage by turning off add-in monitoring when the number of add-in keys exceeds 64. (14808)
• LsiUser no longer relaunches on slow session ends, preventing temp log files from being locked. (15240)
• Web collection on Edge now captures site activity correctly. (15393)
• The agent now closes SALOGON records for all inactive users, ensuring the Inactive Session sensor deactivates as expected. (15486)
• The agent now correctly grants user permissions on the user-context automation folder, preventing "Failed to Unpack" errors during automation execution. (15527)
• The agent no longer crashes on macOS when launchctl does not provide output. (15537)
• Sorting for the Mem (MB) column in the Blackbox Applications grid in Resolve now correctly handles values in browsers using non-English locales. (15555)
• The macOS agent memory consumption growth over time has been reduced. (15565)
• Battery inventory collection now retains the last known valid design and full charge capacity values in RPT_Battery instead of recording negative values when data is unavailable. (15579)
• Monitoring data is now preserved through reboots for cached mode and pooled user agents when OverwriteLocalOnCache is set to 1 in the Deploy key, ensuring the agent always pulls the master database. (15600)
• Driver version for Plug and Play devices in Inventory Collection now displays valid data and prevents overwriting correct values when WMI calls fail. (15657)
• Selecting Australia in map dashboards now displays the correct devices in Asset Management and Location Summary dashboards. (15676)
• Importing DEX Packs from the Kits page now succeeds for all SAML and B2C accounts. (15722)
• Installation dates for lsiagentd on macOS systems in Resolve > Software > Packages now display accurately. (15763)
• User Profile logon times in the Boot/Logon Times bar chart in Resolve now display correct values. (15835)
• Sensor descriptions in the Self-Help app now display UTF-8 encoded characters correctly. (15911)
• The macOS agent now handles diagnostic files correctly, ensuring stable operation. (15981)
• The Linux agent no longer collects NVIDIA GPU metrics when the device is in the D3cold power state to prevent unnecessary power drain. (15988)
• JAMF user information now populates correctly in SAUSERACTIVEDIR and Persona Visualizer. (16134)
• Auto Config Rule creation, update, and delete operations now include improved auditing to ensure all changes are accurately tracked. (16156)
• The agent now updates the SAAPPUSAGE table hourly and maintains a persistent connection with LsiUser to prevent data loss during ungraceful system shutdowns. (16183)
• Performance improvements to the kit import process ensure that DEX packs load without timing out. (16212)
• The agent now maintains stable memory usage when multiple threads process event log data. (16271)
• Grid exports across Prevent, vScape, Resolve, Diagnostics, and Configure now output plain text without embedded HTML. (16321)
• The agent now maintains accurate application start times by skipping unnecessary corrections during system wake-up from hibernation. (16484)
• Pooled DB systems now correctly appear as cached when the configuration to send database snapshots to the central is enabled in Offline Resolve. (16641)
• The macOS and Linux agents now create temporary files in the condense directory with restricted permissions to prevent world-writable access. (16646)
• The iOS agent now correctly displays local data in the SysTrack application when using light mode. (16667)
• The agent now correctly identifies the instance name for Horizon Blast Printing counters. (16821)
• Dashboard y-axis in Dark Theme now displays correctly.
• Modules grid and the “Modules are not filtered …” message in AppVision now display correctly without overlapping.
• Action and notification profiles in Configure now clear any existing duplicate profile mappings for a setting before saving a new profile, preventing UI issues when multiple profiles were previously associated.
• The group name is now rendered safely and correctly on the Manage Users and Groups page.
• Theme configuration restricts settings to a predefined set of valid values, preventing unsafe entries from being saved.
• "Reset to Default" on Resolve > Graphing page now works without console errors.
• Instance values in Prevent > Overview are now rendered safely as text.
• Improved validation prevents misuse of external links in dashboards and knowledge base articles and provide user notifications.
• Toggling the "Display only non-default values" checkbox on the Configure > Roles > Health tab now works without console errors.
• The Automation Tools page now correctly collapses categories after clearing search input.
• Improved validation in Change Performance ensures only valid group names and filters are accepted.
• Survey sliders in the Tray App now provide screen reader output only for the initial and final values when dragged quickly, improving accessibility and performance.

Original source

This agent release includes new features, bug fixes, and enhancements to the product. To start using them, you must update your agents to version 11.8.

Important

Agent Version Support Changes

Support for version 10.12 agents ended on April 12, 2026.

Support for version 11.0 agents ends on July 26, 2026.

Agent Defaults Change

In the 11.8 release we will be updating some collection defaults for enhanced data privacy. User information and web collection will be disabled by default, any roles using the current out of the box defaults will revert to disabled.

You will need to re-enable these collection items after the 11.8 release in any of your active configurations:

• Privacy
  • User Collection
    • Collect User Info
    • Collect OU
  • Inventory Management
    • Collect AD Info
• Web Management
  • Install Chrome Extension
  • Install Chromium Edge Extension
  • Install Firefox Extension
  • Install Internet Explorer Extension

Use the SysTrack Collection Changes Kit to identify roles that use these collection items. The Kit helps you quickly determine which settings to re-enable after the 11.8 Cloud release.

This Kit is available for a limited time and will be deprecated after the 11.8 Cloud release.

New

Next-Gen SysTrack Experience & Reliability Engineering

A new landing page is available in SysTrack to help users get started faster with widgets and persona-based views for DEX Specialists and EUC Engineers. Administrators can enable and configure the Next-Gen SysTrack experience for user groups to control access to the new landing page, persona-based views, and related feature sets. See Landing Page.

SysTrack introduces Reliability Engineering, a proactive persona-based workflow to investigate, act, and track issues. EUC Engineers can start from sensors, notifications, and anomalies, while DEX Specialists can start from the Experience Index and move from impacted categories to the sensors behind that impact. See Reliability Engineering.

The Experience Index (previously called Health Score v2) is now available in SysTrack as a sensor-driven measure of user experience. It helps users identify the categories and sensors that have the greatest effect on digital experience and supports the DEX Specialist workflow in Reliability Engineering. This feature requires an upgrade to SysTrack agent version 11.8. See Experience Index.

Administrators can enable or disable sensors in Experience Index globally or by role, and adjust impact minutes in Sensor Management. The new Experience Index perspective and tabs in Sensor Management and Roles allow bulk actions, visibility controls, and category-based organization. See Management and Experience Index in Roles.

IMPORTANT: The EUC Engineer workflow in Reliability Engineering is available without an agent upgrade. Support for the Experience Index and the DEX Specialist workflow is being rolled out gradually for customers who have upgraded 50% or more of their endpoints to SysTrack agent version 11.8 or later. If these features are not available after the upgrade, contact your Lakeside representative.

Automations in End-User Channels Suggested by SysTrack AI

SysTrack AI now supports initiating approved Self-Help automations directly from supported end-user channels, including Microsoft Teams, Voice, MCP, A2A, and API.

This helps reduce mean time to resolution by allowing users to move from diagnosis to action in the same channel. To maintain administrative control, only approved automations from the Self-Help catalog are eligible for execution, and execution activity is logged for auditing.

Administrators can enable or disable this capability and select the channels where automation execution is available in SysTrack AI Setup.

An upgrade to SysTrack Agent version 11.8 is required only to display new end-user channel sources in Automation History in Assist and Resolve.

See SysTrack AI Automation Requirements and Visibility.

SecureBoot Status Collection

The SysTrack agent now collects SecureBoot status for Windows, macOS, and Linux systems, storing this information in SASCFG. See System Configuration Information - RPT_System_Config.

Changed

Updates to Generic GPU Utilization Collection

For both integrated (int) and dedicated (ext) GPUs, the agent now collects overall and per-application GPU compute utilization on Windows and overall GPU memory utilization on macOS. See Dashboard Tool.

Updates to Battery Collection

Battery cycle count is now collected on Android devices to support proactive device maintenance.

Battery inventory on Windows devices now uses data from the Windows Battery Report, improving accuracy and adding cycle count, capacity, and chemistry information where supported.

Updated CPU Family Definitions

SAREFEECPU now includes updated CPU family definitions, enabling more accurate power estimation for the latest CPUs.

Fixed

• The agent now stores the system GUID and database connection string in the registry instead of the system secret store, resolving issues with multiple WGUIDs per device. (13589)
• LsiUser.exe no longer crashes if the Desktop or Start Menu folder is missing for a user. (13662)
• Agents on Mac, Linux, and Windows now correctly show as disconnected when systems are suspended, preventing false online status in Resolve. (13776)
• The agent now accurately condenses Adobe Acrobat Reader version entries in the RPT_Software table. (14075)
• MDMService in JAMF integrations now correctly processes duplicate serial numbers in user-info responses, ensuring all valid users are collected and no records are skipped. (14108)
• The agent now detects both VMware Blast and Horizon Blast performance counter families for Blast protocol metrics, restoring their in Resolve. (14140)
• The Egress IP address now updates correctly, ensuring accurate geolocation reporting. (14372)
• Database upgrades from Jet to SQLite during agent upgrades now complete successfully. (14617)
• LsiUser now avoids high CPU usage by turning off add-in monitoring when the number of add-in keys exceeds 64. (14808)
• LsiUser no longer relaunches on slow session ends, preventing temp log files from being locked. (15240)
• Web collection on Edge now captures site activity correctly. (15393)
• The agent now closes SALOGON records for all inactive users, ensuring the Inactive Session sensor deactivates as expected. (15486)
• The agent now correctly grants user permissions on the user-context automation folder, preventing "Failed to Unpack" errors during automation execution. (15527)
• The agent no longer crashes on macOS when launchctl does not provide output. (15537)
• The macOS agent memory consumption growth over time has been reduced. (15565)
• Battery inventory collection now retains the last known valid design and full charge capacity values in RPT_Battery instead of recording negative values when data is unavailable. (15579)
• Monitoring data is now preserved through reboots for cached mode and pooled user agents when OverwriteLocalOnCache is set to 1 in the Deploy key, ensuring the agent always pulls the master database. (15600)
• Driver version for Plug and Play devices in Inventory Collection now displays valid data and prevents overwriting correct values when WMI calls fail. (15657)
• Installation dates for lsiagentd on macOS systems in Resolve > Software > Packages now display accurately. (15763)
• The macOS agent now handles diagnostic files correctly, ensuring stable operation. (15981)
• The Linux agent no longer collects NVIDIA GPU metrics when the device is in the D3cold power state to prevent unnecessary power drain. (15988)
• JAMF user information now populates correctly in SAUSERACTIVEDIR and Persona Visualizer. (16134)
• The agent now updates the SAAPPUSAGE table hourly and maintains a persistent connection with LsiUser to prevent data loss during ungraceful system shutdowns. (16183)
• The agent now maintains stable memory usage when multiple threads process event log data. (16271)
• The agent now maintains accurate application start times by skipping unnecessary corrections during system wake-up from hibernation. (16484)
• Pooled DB systems now correctly appear as cached when the configuration to send database snapshots to the central is enabled in Offline Resolve. (16641)
• The macOS and Linux agents now create temporary files in the condense directory with restricted permissions to prevent world-writable access. (16646)
• The iOS agent now correctly displays local data in the SysTrack application when using light mode. (16667)
• The agent now correctly identifies the instance name for Horizon Blast Printing counters. (16821)

Agent Version Compatibility

The following list of agents are compatible with SysTrack version 11.8:

• 11.8
• 11.7
• 11.6
• 11.5
• 11.4.x
• 11.3.x
• 11.2.x
• 11.1.x
• 11.0.x

Original source

This release includes updates to DEX Packs.

Content name Content type Details of update AVD Assessment and Management DEX Assessment Summary:
- Changed - Dashboard removed.

Sizing Recommendation:
- Changed - Updated the dashboard widgets and workflow to align with the Hardware Analysis dashboard in the Hardware Refresh DEX Pack.
- Changed - Added suggested CPU and memory target ranges based on historical usage.
- Changed - Simplified recommendation categories to relevant VM options:
- Decrease resource
- Increase resource
- No change
- Changed - Application table now respects earlier dashboard selections, including recommendation category and system.
- Fixed - Fixed issues in the application table.

Session Host Dashboard:
- Optimized queries to improve performance.
- Updated column headers for clarity.
- Revised descriptions for improved accuracy and readability. Hardware Refresh DEX Fixed - Memory upgrades now display correct information for systems with 16 GB of installed memory. Proactive IT DEX Fixed - Software install counts now match between the Outdated Software Summary grid and the pie chart. (16260) Secure Boot Certificate DEX - Changed - Added indicators that show the number of systems checked and fixed by SysTrack.
- Changed - Added a pie chart that shows the number of systems in each state and filters the table based on the selected state.
- Changed - Moved the Group filter to the top so it filters the entire dashboard.
- Changed - Updated step filtering so the table shows all systems or only the selected step. Zoom Quality DEX New - This DEX Pack offers a proactive evaluation of Zoom Call Quality Original source

Sensor Update

May 2026

Sensor Name Category Details of Update Software Change Applications New sensor. Desktop - Session Reliability Issues Citrix Fixed - The sensor properly triggers when System Event IDs 1005, 1006, or 1007 from source TdIca are reported 3 or more times within 60 seconds. (16073) SMS Agent Host Service Disabled Management Changed - The sensor has been renamed to SCCM Agent Disabled. Low Wifi Signal Strength Network Fixed - Updated expressions to properly handle Mac Wi‑Fi adapters. (16456) AI Tool Usage Detected Security New sensor. BitLocker Protection Status Security Changed - The sensor checks that the system has been running for a minimum uptime before triggering. Uptime is now defined by a configurable variable, with a default value of 30 minutes, helping prevent false triggers during startup. Defender for Endpoint Service Stopped Security New sensor. Original source

This agent release includes new features, bug fixes, and enhancements to the product. To start using them, you must update your agents to version 11.7.

Important

Agent Version Support Changes

Support for version 10.11 agents ends on January 19, 2026.

Relative Path Deprecation for User-Context Scripts

To improve security, Collection Extensions and Automations configured to run in user context now execute from a temporary directory. This change in version 11.7 removes support for relative paths to SysTrack PowerShell module (SysTrackPS.dll).

Update your scripts to load SysTrackPS.dll using absolute paths or registry-based resolution. For details, see Loading SysTrack PowerShell Module in User-Context Scripts.

Upcoming Agent Defaults Change

In the 11.8 release we will be updating some collection defaults for enhanced data privacy. User information and web collection will be disabled by default, any roles using the current out of the box defaults will revert to disabled.

You will need to re-enable these collection items after the 11.8 release in any of your active configurations:

• Privacy
• User Collection
• Collect User Info
• Collect OU
• Inventory Management
• Collect AD Info
• Web Management
• Install Chrome Extension
• Install Chromium Edge Extension
• Install Firefox Extension
• Install Internet Explorer Extension

New

Certificate Information Collection on Windows, macOS, and Linux

The agent now collects detailed information about digital certificates across Windows, macOS, and Linux, including expiration dates, trust status, and key metadata. This enhancement helps IT teams proactively identify expiring or untrusted certificates, improving security, compliance, and operational continuity.

Certificate data is not condensed by default because of its size. Customers can create a custom view or sensor to access this data.

Sign in as a SysTrack customer to see details.

Changed

Agent Upgraded to OpenSSL 3.5.5

The SysTrack Agent has been upgraded to OpenSSL version 3.5.5 to address known security vulnerabilities and maintain compliance with industry standards.

Fixed

• The agent now completes inventory scans during the reboot window and prevents repeated scans at login, reducing CPU spikes on SysTrack Cache Mode installations on Citrix VDAs. (13374)
• The agent now waits for a regular condense before running inventory when it detects that data has not been condensed for more than one day. (13907)
• NLQ registry queries now return clear status messages when no data is available, ensuring users understand discrepancies between system counts and CSV results. (14151)
• The agent now correctly assigns unique process IDs when systems experience time changes. (14630)
• Application Faults in Enterprise Visualizer now display valid date and time values. (14831)
• The agent now accurately associates collected NVIDIA statistics with the correct GPU. (14973)
• The agent now deletes boot and login rows with future timestamps from SABOOTTIMES before condensing them into VUBOOTTIMES, so Visualizer shows only events up to the current time. (15245)

Agent Version Compatibility

The following list of agents are compatible with SysTrack version 11.7.

• Agent Version
• 11.7
• 11.6
• 11.5
• 11.4.x
• 11.3.x
• 11.2.x
• 11.1.x
• 11.0.x
• 10.12.x

Original source

This release includes new features, bug fixes, and enhancements to the product.

Important

Agent Version Support Changes

Support for version 10.11 agents ends on January 19, 2026.

SysTrack Snapshot API Deprecation

Support for the SysTrack Snapshot API for On-prem has been ended. This legacy API was used in earlier versions of Assist for ITSM. To ensure continued snapshot functionality, upgrade to Assist for ITSM version 4.2.
Cloud customers will continue to have support for the SysTrack Snapshot API until mid-to-late 2026.

Relative Path Deprecation for User-Context Scripts

To improve security, Collection Extensions and Automations configured to run in user context now execute from a temporary directory. This change in version 11.7 removes support for relative paths to SysTrack PowerShell module (SysTrackPS.dll).
Update your scripts to load SysTrackPS.dll using absolute paths or registry-based resolution. For details, see Loading SysTrack PowerShell Module in User-Context Scripts.

Upcoming Agent Defaults Change

In the 11.8 release we will be updating some collection defaults for enhanced data privacy. User information and web collection will be disabled by default, any roles using the current out of the box defaults will revert to disabled.
You will need to re-enable these collection items after the 11.8 release in any of your active configurations:

• Privacy
  • User Collection
    • Collect User Info
    • Collect OU
  • Inventory Management
    • Collect AD Info
• Web Management
  • Install Chrome Extension
  • Install Chromium Edge Extension
  • Install Firefox Extension
  • Install Internet Explorer Extension

To help you adjust to this change, we have prepared the SysTrack Collection Changes Kit, which includes the 11.8 Collection Changes dashboard. The dashboard lists all roles that use the affected collection items. This will make it easier to re-enable them if needed, after they are disabled by default with the 11.8 Cloud release.

New

Sentiment Scoring for SysTrack AI Conversations

SysTrack AI now automatically generates sentiment scores for end-user conversations across Teams, Voice, and API-based integrations. These insights are surfaced in a dedicated sentiment dashboard, enabling deeper visibility into end-user experience. Pulse workflows are excluded. For details, see Sentiment Scoring for SysTrack AI Conversations.

Automations in Pulse Suggested by SysTrack AI

In addition to running approved automations manually from Tools and those tied to sensors in Detected Issues, SysTrack AI in Pulse now suggests and runs relevant automations based on the diagnostic session history. Automations are only recommended if the user has permission to run them. For details, see SysTrack Pulse Guide.
Automation recommendations rely on the descriptions provided for each automation. Review and update descriptions for any automations you create to ensure they are clear and detailed. This helps improve the accuracy of AI-driven recommendations.
For more updates, see Pulse Release Notes 2026.
Use SysTrack AI to create, curate, and grade automations, helping you organize and optimize your automation library. Contact your account representative for details.

Data Egress

Customers can now securely export their data from report (RPT) views, custom views, and system views in SysTrack for use in centralized analytics platforms. Data Egress supports daily, weekly, and monthly exports, and provides an automated pull-based model with webhook notifications and retrieval URLs. For details, see Data Egress.
Data Egress is a paid feature. Contact Lakeside representatives to learn more.

SysTrack DEX Analytics MCP Server for IT Engineers

You can now use a dedicated MCP server to run natural-language queries against tenant-isolated SysTrack Central datasets and return low-latency, structured results as downloadable CSV files. The new MCP server is stateless, does not manage conversation history, and is designed for advanced desktop and IT support engineers who need structured query results for investigations, escalations, and offline analysis. For details, see SysTrack DEX Analytics MCP Server Documentation.

Certificate Information Collection on Windows, macOS, and Linux

The agent now collects detailed information about digital certificates across Windows, macOS, and Linux, including expiration dates, trust status, and key metadata. This enhancement helps IT teams proactively identify expiring or untrusted certificates, improving security, compliance, and operational continuity.
Certificate data is not condensed by default because of its size. Customers can create a custom view or sensor to access this data.
Sign in as a SysTrack customer to see details.

New Privacy Setting to Disable External IP Lookup

A new option under Privacy in Inventory Management for configurations and roles in Configure > System Configuration allows you to stop the agent from collecting external egress IP addresses. When disabled, the agent does not make calls to IP-check services, reducing external traffic and avoiding alerts in environments where these domains are blocked. For details, see Privacy.

Changed

AI-Powered Translation of SysTrack UI

Interface elements in SysTrack now use modern AI‑assisted translation to provide improved consistency and higher quality for all supported languages:

• Arabic
• Chinese
• English (default)
• French
• German
• Japanese
• Portuguese
• Spanish

Enhanced GPU perspective in Resolve Black Box

The GPU perspective in Resolve Black Box now displays memory usage columns for Windows systems:

• Dedicated Usage
• Shared Usage
• Total Committed
• Local Usage
• Non-Local Usage

Additionally, GPU-related columns—across Windows, macOS, and Linux—appear only when data is available to display. For details, see Dashboard Tool and Black Box Tool.

Pre-populated Automation Categories

Automation categories are now automatically prepopulated with sensor categories. When creating or editing an automation, users can select a category from this list or create a custom category. For details, see Create Automations and Edit Automations.

Assist for ITSM Snapshot Cleanup Options

SysTrack 11.7 with Assist for ITSM 4.2 or later supports automatic cleanup of system snapshots 30 days after a ServiceNow Incident is closed or canceled, reducing database storage costs for both cloud and on‑prem environments.
Administrators can also disable Assist for ITSM snapshot creation. This change only affects incidents created after snapshot creation is disabled; existing incidents and previously created snapshots are not changed.

Accessibility Enhancements in Resolve and Dashboards

To meet WCAG 2.1.1 and 4.1.2 compliance, accessibility improvements have been made to ensure users with vision impairments can navigate and interact with UI elements. Sensor Category Details on the Resolve Overview page now include accessible roles and expand/collapse states for screen reader compatibility.
To meet WCAG 1.3.1 compliance, Resolve Black Box now includes permanently displayed labels for all Select Dataset drop-down lists. Each list now shows the label matching what screen readers announce.
To meet WCAG 1.3.1 compliance, the Dashboard Viewer page has been updated so screen readers can announce the state of the toggle favorite button, matching what visual users see.

Custom VU Validation

Custom VU creation now includes validation to ensure all required columns are present in the SQL statement. All VUs require WGUID, and “append” VUs require VWTIME (GETUTCDATE).

Domain Join Type Info Added to System Configuration Information RPT Table

The System_Config RPT table now includes columns that indicate how a device is joined to the domain.

.NET Version Detection Beyond 4.0 for Application Dependency Tracking in AppVision and Applications API

SysTrack AppVision now displays application dependencies for .NET runtimes beyond version 4.0.
The following Applications API endpoints have been updated to return .NET version details:

• applications/runtimes/{applicationId}/system/{systemId}
• applications/runtimes/{applicationId}/enterprise

The new response attribute dotnetver returns the .NET version as a string or an empty value if not applicable. For details, see API Reference.

Agent Upgraded to OpenSSL 3.5.5

The SysTrack Agent has been upgraded to OpenSSL version 3.5.5 to address known security vulnerabilities and maintain compliance with industry standards.

Dual-Axis Dashboard Charts

Dashboard Chart objects now support a secondary Y-axis to better display data sets with different ranges on a single chart, with options to set labels and adjust minimum and maximum values. For details, see Define a Chart.

User Interface and Workflow Enhancements

• When creating, updating, or deleting a Tool or Survey Schedule in Configure > Roles, the system now displays a toast message to confirm whether changes were applied.
• In Resolve > Black Box, the Core Number column under CPU Cores now uses sorting based on processor number followed by core number, ensuring accurate numerical order.
• Creating groups in Configure has been optimized to improve data consistency.
• Duplicate names for PowerBI and Dashboard queries in NLQ are now prevented across all query types.
• The Create Dashboard modal now sets focus to the name input field by default.
• Dashboard toolbar in Dashboard Builder now displays a loading indicator and temporarily disabled buttons preventing repeated clicks.
• Persistent toast notifications in Configure now include proper padding around content.
• The Assist System Checklist now hides sensors that are not evaluated on a specific operating system. This update applies to Windows, macOS, and Linux systems.

SysTrack Intelligence Package renamed to SysTrack AI

SysTrack Intelligence Package has been renamed to SysTrack AI. This change reflects SysTrack’s expanding AI-driven capabilities. Updates to naming will roll out incrementally across the product.
Also, for better consistency across AI features in the product, the SysTrackAI (Partner) key has been renamed to SysTrack AI (Partner), and the SysTrack Intelligence Package label has been removed in the Natural Language Queries window.

Fixed

• The agent now completes inventory scans during the reboot window and prevents repeated scans at login, reducing CPU spikes on SysTrack Cache Mode installations on Citrix VDAs. (13374)
• The agent now waits for a regular condense before running inventory when it detects that data has not been condensed for more than one day. (13907)
• NLQ registry queries now return clear status messages when no data is available, ensuring users understand discrepancies between system counts and CSV results. (14151)
• Selected Day Details in the Risk dashboard in Visualizer now correctly displays all applicable systems. (14419)
• Tenant provisioning via the API now works more reliably. (14565)
• Hovering over graphs of different types in dashboards now consistently displays the full timestamp. (14621)
• The agent now correctly assigns unique process IDs when systems experience time changes. (14630)
• Engagements in Tool Schedules now trigger correctly when group conditional logic is enabled. (14782)
• The Hardware page in Resolve now displays unique names for “By File Extension” rows using file extensions, eliminating duplicate-looking entries. (14825)
• Application Faults in Enterprise Visualizer now display valid date and time values. (14831)
• The agent now accurately associates collected NVIDIA statistics with the correct GPU. (14973)
• LsiServerDataProcessor now restarts correctly after the server core issues a suspend command. (15132)
• Black Box in Resolve now displays information without errors when querying endpoints with agents earlier than version 11.3. (15040, 15184)
• Visualizer pages now load without server errors when users do not have Executive Insights permissions. (15199)
• Importing DEX Packs from the Kits page now succeeds without errors caused by cookies. (15217)
• The agent now deletes boot and login rows with future timestamps from SABOOTTIMES before condensing them into VUBOOTTIMES, so Visualizer shows only events up to the current time. (15245)
• Auto removal of non-connecting systems in Assignments now processes large sets of inactive devices more efficiently. (15355)
• The Reset to Default icon in Configure Roles now displays the correct reset icon.
• Report Center now retains all parameters when multiple reports are loaded.
• Long group names without spaces in Manage Group Features now wrap correctly in the table.
• Pressing Enter in modals no longer triggers automatic submission, allowing expected actions such as canceling.
• In AppVision > Resources > Network, Drilldown options are now displayed correctly as a scrollable list.
• Only a single “Role updated successfully” notification appears when saving changes to role items in Configure.

Original source

Changed

Export Size Estimation and Status Labels in Data Egress

Data Egress now includes several improvements to help customers better manage exports and understand export readiness:

• Customers can view an estimated export size before submission, providing clearer visibility into expected data usage, although the displayed value remains an approximation.
• A draft badge now appears on Data Egress cards and on the Configure Export page when an export is being configured or edited, making it easier to identify exports that require further action before they can run. After the export is submitted, cards display an ongoing badge to indicate that the export is active.

Data Egress is a paid feature. Contact your Lakeside account sales representative to learn more.

Fixed

• The Sensor Management dropdown in Configure now uses the correct Assist - Detected Issues label.
• The Engagements tab on the Assist Tools page now remains hidden on macOS and Linux systems.
• Event source selections in Roles > Events now remain correctly displayed when making additional changes. (15596)
• NLQ Visualization now loads correctly (15642).
• Groups created in Configure after the 11.7 release can now be edited and deleted as expected. (15772)
• NLQ Agent and Central queries now execute as expected. (15938).

Original source