Lakeside Software Release Notes

All Lakeside Software Release Notes (18)

• April 2026

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    Apr 15, 2026
  

  SysTrack by Lakeside Software

  11.4.0.xxx Hotfix Agent Release Notes

  SysTrack ships a hotfix with bug fixes and security patches for agent crashes and privilege escalation vulnerabilities.

  NOTE:

  If you need older Agent versions, please reach out to support.

  This hotfix release includes bug fixes.

  11.4.0.24

  • Fixed a vulnerability in the LsiAgent.exe loopback component of the SysTrack agent that could lead to application crashes when processing malformed UDP packets.
  • Fixed a Local Privilege Escalation vulnerability where an unprivileged user could exploit a race condition to execute code with SYSTEM-level privileges.

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• April 2026

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    Apr 15, 2026
  

  SysTrack by Lakeside Software

  11.5.0.xxx Hotfix Agent Release Notes

  SysTrack ships a hotfix with bug fixes and critical security fixes for the SysTrack agent.

  NOTE:

  If you need older Agent versions, please reach out to support.

  This hotfix release includes bug fixes.

  11.5.0.15

  • Fixed a vulnerability in the LsiAgent.exe loopback component of the SysTrack agent that could lead to application crashes when processing malformed UDP packets.
  • Fixed a Local Privilege Escalation vulnerability where an unprivileged user could exploit a race condition to execute code with SYSTEM-level privileges.

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• April 2026

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    Apr 15, 2026
  

  SysTrack by Lakeside Software

  11.0.0.xxx Hotfix Agent Release Notes

  SysTrack ships a hotfix with bug fixes and improved accuracy for user login and logout time tracking.

  This hotfix release includes bug fixes.

  11.0.0.59

  • Updated the data collection logic to improve the accuracy of user login and logout time tracking. (13759)

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• April 2026

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    Apr 15, 2026
  

  SysTrack by Lakeside Software

  11.6.0.xxx Hotfix Release Notes

  SysTrack ships a hotfix with bug fixes and a BlackBox server error fix for pre-11.3 agents.

  This hotfix release includes bug fixes.

  Fixed

  11.6.0.21 - Fixed an issue that caused a server error when navigating to Resolve > BlackBox for endpoints running a pre-11.3 agent. (15040)

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• April 2026

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    Apr 15, 2026
  

  SysTrack by Lakeside Software

  11.7 Agent Release Notes

  SysTrack releases agent 11.7 with new certificate inventory across Windows, macOS, and Linux, stronger security through OpenSSL 3.5.5, and fixes for scans, registry queries, GPU stats, and timestamp handling. It also updates script path guidance and upcoming privacy defaults.

  This agent release includes new features, bug fixes, and enhancements to the product. To start using them, you must update your agents to version 11.7.

  Important

  Agent Version Support Changes

  Support for version 10.11 agents ends on January 19, 2026.

  Relative Path Deprecation for User-Context Scripts

  To improve security, Collection Extensions and Automations configured to run in user context now execute from a temporary directory. This change in version 11.7 removes support for relative paths to SysTrack PowerShell module (SysTrackPS.dll).

  Update your scripts to load SysTrackPS.dll using absolute paths or registry-based resolution. For details, see Loading SysTrack PowerShell Module in User-Context Scripts.

  Upcoming Agent Defaults Change

  In the 11.8 release we will be updating some collection defaults for enhanced data privacy. User information and web collection will be disabled by default, any roles using the current out of the box defaults will revert to disabled.

  You will need to re-enable these collection items after the 11.8 release in any of your active configurations:

  • Privacy
  • User Collection
  • Collect User Info
  • Collect OU
  • Inventory Management
  • Collect AD Info
  • Web Management
  • Install Chrome Extension
  • Install Chromium Edge Extension
  • Install Firefox Extension
  • Install Internet Explorer Extension

  New

  Certificate Information Collection on Windows, macOS, and Linux

  The agent now collects detailed information about digital certificates across Windows, macOS, and Linux, including expiration dates, trust status, and key metadata. This enhancement helps IT teams proactively identify expiring or untrusted certificates, improving security, compliance, and operational continuity.

  Certificate data is not condensed by default because of its size. Customers can create a custom view or sensor to access this data.

  Sign in as a SysTrack customer to see details.

  Changed

  Agent Upgraded to OpenSSL 3.5.5

  The SysTrack Agent has been upgraded to OpenSSL version 3.5.5 to address known security vulnerabilities and maintain compliance with industry standards.

  Fixed

  • The agent now completes inventory scans during the reboot window and prevents repeated scans at login, reducing CPU spikes on SysTrack Cache Mode installations on Citrix VDAs. (13374)
  • The agent now waits for a regular condense before running inventory when it detects that data has not been condensed for more than one day. (13907)
  • NLQ registry queries now return clear status messages when no data is available, ensuring users understand discrepancies between system counts and CSV results. (14151)
  • The agent now correctly assigns unique process IDs when systems experience time changes. (14630)
  • Application Faults in Enterprise Visualizer now display valid date and time values. (14831)
  • The agent now accurately associates collected NVIDIA statistics with the correct GPU. (14973)
  • The agent now deletes boot and login rows with future timestamps from SABOOTTIMES before condensing them into VUBOOTTIMES, so Visualizer shows only events up to the current time. (15245)

  Agent Version Compatibility

  The following list of agents are compatible with SysTrack version 11.7.

  • Agent Version
  • 11.7
  • 11.6
  • 11.5
  • 11.4.x
  • 11.3.x
  • 11.2.x
  • 11.1.x
  • 11.0.x
  • 10.12.x

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• April 2026

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  SysTrack by Lakeside Software

  11.7 Release Notes

  SysTrack releases a broad update with new AI, analytics, privacy, and automation capabilities, including sentiment scoring, data egress, a DEX Analytics MCP server, certificate collection, updated UI translations, and accessibility improvements, alongside performance fixes and security updates.

  This release includes new features, bug fixes, and enhancements to the product.

  Important

  Agent Version Support Changes

  Support for version 10.11 agents ends on January 19, 2026.

  SysTrack Snapshot API Deprecation

  Support for the SysTrack Snapshot API for On-prem has been ended. This legacy API was used in earlier versions of Assist for ITSM. To ensure continued snapshot functionality, upgrade to Assist for ITSM version 4.2.
  Cloud customers will continue to have support for the SysTrack Snapshot API until mid-to-late 2026.

  Relative Path Deprecation for User-Context Scripts

  To improve security, Collection Extensions and Automations configured to run in user context now execute from a temporary directory. This change in version 11.7 removes support for relative paths to SysTrack PowerShell module (SysTrackPS.dll).
  Update your scripts to load SysTrackPS.dll using absolute paths or registry-based resolution. For details, see Loading SysTrack PowerShell Module in User-Context Scripts.

  Upcoming Agent Defaults Change

  In the 11.8 release we will be updating some collection defaults for enhanced data privacy. User information and web collection will be disabled by default, any roles using the current out of the box defaults will revert to disabled.
  You will need to re-enable these collection items after the 11.8 release in any of your active configurations:

  • Privacy
    • User Collection
      • Collect User Info
      • Collect OU
    • Inventory Management
      • Collect AD Info
  • Web Management
    • Install Chrome Extension
    • Install Chromium Edge Extension
    • Install Firefox Extension
    • Install Internet Explorer Extension

  To help you adjust to this change, we have prepared the SysTrack Collection Changes Kit, which includes the 11.8 Collection Changes dashboard. The dashboard lists all roles that use the affected collection items. This will make it easier to re-enable them if needed, after they are disabled by default with the 11.8 Cloud release.

  New

  Sentiment Scoring for SysTrack AI Conversations

  SysTrack AI now automatically generates sentiment scores for end-user conversations across Teams, Voice, and API-based integrations. These insights are surfaced in a dedicated sentiment dashboard, enabling deeper visibility into end-user experience. Pulse workflows are excluded. For details, see Sentiment Scoring for SysTrack AI Conversations.

  Automations in Pulse Suggested by SysTrack AI

  In addition to running approved automations manually from Tools and those tied to sensors in Detected Issues, SysTrack AI in Pulse now suggests and runs relevant automations based on the diagnostic session history. Automations are only recommended if the user has permission to run them. For details, see SysTrack Pulse Guide.
  Automation recommendations rely on the descriptions provided for each automation. Review and update descriptions for any automations you create to ensure they are clear and detailed. This helps improve the accuracy of AI-driven recommendations.
  For more updates, see Pulse Release Notes 2026.
  Use SysTrack AI to create, curate, and grade automations, helping you organize and optimize your automation library. Contact your account representative for details.

  Data Egress

  Customers can now securely export their data from report (RPT) views, custom views, and system views in SysTrack for use in centralized analytics platforms. Data Egress supports daily, weekly, and monthly exports, and provides an automated pull-based model with webhook notifications and retrieval URLs. For details, see Data Egress.
  Data Egress is a paid feature. Contact Lakeside representatives to learn more.

  SysTrack DEX Analytics MCP Server for IT Engineers

  You can now use a dedicated MCP server to run natural-language queries against tenant-isolated SysTrack Central datasets and return low-latency, structured results as downloadable CSV files. The new MCP server is stateless, does not manage conversation history, and is designed for advanced desktop and IT support engineers who need structured query results for investigations, escalations, and offline analysis. For details, see SysTrack DEX Analytics MCP Server Documentation.

  Certificate Information Collection on Windows, macOS, and Linux

  The agent now collects detailed information about digital certificates across Windows, macOS, and Linux, including expiration dates, trust status, and key metadata. This enhancement helps IT teams proactively identify expiring or untrusted certificates, improving security, compliance, and operational continuity.
  Certificate data is not condensed by default because of its size. Customers can create a custom view or sensor to access this data.
  Sign in as a SysTrack customer to see details.

  New Privacy Setting to Disable External IP Lookup

  A new option under Privacy in Inventory Management for configurations and roles in Configure > System Configuration allows you to stop the agent from collecting external egress IP addresses. When disabled, the agent does not make calls to IP-check services, reducing external traffic and avoiding alerts in environments where these domains are blocked. For details, see Privacy.

  Changed

  AI-Powered Translation of SysTrack UI

  Interface elements in SysTrack now use modern AI‑assisted translation to provide improved consistency and higher quality for all supported languages:

  • Arabic
  • Chinese
  • English (default)
  • French
  • German
  • Japanese
  • Portuguese
  • Spanish

  Enhanced GPU perspective in Resolve Black Box

  The GPU perspective in Resolve Black Box now displays memory usage columns for Windows systems:

  • Dedicated Usage
  • Shared Usage
  • Total Committed
  • Local Usage
  • Non-Local Usage

  Additionally, GPU-related columns—across Windows, macOS, and Linux—appear only when data is available to display. For details, see Dashboard Tool and Black Box Tool.

  Pre-populated Automation Categories

  Automation categories are now automatically prepopulated with sensor categories. When creating or editing an automation, users can select a category from this list or create a custom category. For details, see Create Automations and Edit Automations.

  Assist for ITSM Snapshot Cleanup Options

  SysTrack 11.7 with Assist for ITSM 4.2 or later supports automatic cleanup of system snapshots 30 days after a ServiceNow Incident is closed or canceled, reducing database storage costs for both cloud and on‑prem environments.
  Administrators can also disable Assist for ITSM snapshot creation. This change only affects incidents created after snapshot creation is disabled; existing incidents and previously created snapshots are not changed.

  Accessibility Enhancements in Resolve and Dashboards

  To meet WCAG 2.1.1 and 4.1.2 compliance, accessibility improvements have been made to ensure users with vision impairments can navigate and interact with UI elements. Sensor Category Details on the Resolve Overview page now include accessible roles and expand/collapse states for screen reader compatibility.
  To meet WCAG 1.3.1 compliance, Resolve Black Box now includes permanently displayed labels for all Select Dataset drop-down lists. Each list now shows the label matching what screen readers announce.
  To meet WCAG 1.3.1 compliance, the Dashboard Viewer page has been updated so screen readers can announce the state of the toggle favorite button, matching what visual users see.

  Custom VU Validation

  Custom VU creation now includes validation to ensure all required columns are present in the SQL statement. All VUs require WGUID, and “append” VUs require VWTIME (GETUTCDATE).

  Domain Join Type Info Added to System Configuration Information RPT Table

  The System_Config RPT table now includes columns that indicate how a device is joined to the domain.

  .NET Version Detection Beyond 4.0 for Application Dependency Tracking in AppVision and Applications API

  SysTrack AppVision now displays application dependencies for .NET runtimes beyond version 4.0.
  The following Applications API endpoints have been updated to return .NET version details:

  • applications/runtimes/{applicationId}/system/{systemId}
  • applications/runtimes/{applicationId}/enterprise

  The new response attribute dotnetver returns the .NET version as a string or an empty value if not applicable. For details, see API Reference.

  Agent Upgraded to OpenSSL 3.5.5

  The SysTrack Agent has been upgraded to OpenSSL version 3.5.5 to address known security vulnerabilities and maintain compliance with industry standards.

  Dual-Axis Dashboard Charts

  Dashboard Chart objects now support a secondary Y-axis to better display data sets with different ranges on a single chart, with options to set labels and adjust minimum and maximum values. For details, see Define a Chart.

  User Interface and Workflow Enhancements

  • When creating, updating, or deleting a Tool or Survey Schedule in Configure > Roles, the system now displays a toast message to confirm whether changes were applied.
  • In Resolve > Black Box, the Core Number column under CPU Cores now uses sorting based on processor number followed by core number, ensuring accurate numerical order.
  • Creating groups in Configure has been optimized to improve data consistency.
  • Duplicate names for PowerBI and Dashboard queries in NLQ are now prevented across all query types.
  • The Create Dashboard modal now sets focus to the name input field by default.
  • Dashboard toolbar in Dashboard Builder now displays a loading indicator and temporarily disabled buttons preventing repeated clicks.
  • Persistent toast notifications in Configure now include proper padding around content.
  • The Assist System Checklist now hides sensors that are not evaluated on a specific operating system. This update applies to Windows, macOS, and Linux systems.

  SysTrack Intelligence Package renamed to SysTrack AI

  SysTrack Intelligence Package has been renamed to SysTrack AI. This change reflects SysTrack’s expanding AI-driven capabilities. Updates to naming will roll out incrementally across the product.
  Also, for better consistency across AI features in the product, the SysTrackAI (Partner) key has been renamed to SysTrack AI (Partner), and the SysTrack Intelligence Package label has been removed in the Natural Language Queries window.

  Fixed

  • The agent now completes inventory scans during the reboot window and prevents repeated scans at login, reducing CPU spikes on SysTrack Cache Mode installations on Citrix VDAs. (13374)
  • The agent now waits for a regular condense before running inventory when it detects that data has not been condensed for more than one day. (13907)
  • NLQ registry queries now return clear status messages when no data is available, ensuring users understand discrepancies between system counts and CSV results. (14151)
  • Selected Day Details in the Risk dashboard in Visualizer now correctly displays all applicable systems. (14419)
  • Tenant provisioning via the API now works more reliably. (14565)
  • Hovering over graphs of different types in dashboards now consistently displays the full timestamp. (14621)
  • The agent now correctly assigns unique process IDs when systems experience time changes. (14630)
  • Engagements in Tool Schedules now trigger correctly when group conditional logic is enabled. (14782)
  • The Hardware page in Resolve now displays unique names for “By File Extension” rows using file extensions, eliminating duplicate-looking entries. (14825)
  • Application Faults in Enterprise Visualizer now display valid date and time values. (14831)
  • The agent now accurately associates collected NVIDIA statistics with the correct GPU. (14973)
  • LsiServerDataProcessor now restarts correctly after the server core issues a suspend command. (15132)
  • Black Box in Resolve now displays information without errors when querying endpoints with agents earlier than version 11.3. (15040, 15184)
  • Visualizer pages now load without server errors when users do not have Executive Insights permissions. (15199)
  • Importing DEX Packs from the Kits page now succeeds without errors caused by cookies. (15217)
  • The agent now deletes boot and login rows with future timestamps from SABOOTTIMES before condensing them into VUBOOTTIMES, so Visualizer shows only events up to the current time. (15245)
  • Auto removal of non-connecting systems in Assignments now processes large sets of inactive devices more efficiently. (15355)
  • The Reset to Default icon in Configure Roles now displays the correct reset icon.
  • Report Center now retains all parameters when multiple reports are loaded.
  • Long group names without spaces in Manage Group Features now wrap correctly in the table.
  • Pressing Enter in modals no longer triggers automatic submission, allowing expected actions such as canceling.
  • In AppVision > Resources > Network, Drilldown options are now displayed correctly as a scrollable list.
  • Only a single “Role updated successfully” notification appears when saving changes to role items in Configure.

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• April 2026

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  SysTrack by Lakeside Software

  11.7.1 Patch Release Notes

  SysTrack adds Data Egress export size estimates and clearer draft and ongoing status labels, making export readiness easier to track. The release also fixes several issues across Configure, Assist Tools, Roles, NLQ visualization, groups, and query execution.

  Changed

  Export Size Estimation and Status Labels in Data Egress

  Data Egress now includes several improvements to help customers better manage exports and understand export readiness:

  • Customers can view an estimated export size before submission, providing clearer visibility into expected data usage, although the displayed value remains an approximation.
  • A draft badge now appears on Data Egress cards and on the Configure Export page when an export is being configured or edited, making it easier to identify exports that require further action before they can run. After the export is submitted, cards display an ongoing badge to indicate that the export is active.

  Data Egress is a paid feature. Contact your Lakeside account sales representative to learn more.

  Fixed

  • The Sensor Management dropdown in Configure now uses the correct Assist - Detected Issues label.
  • The Engagements tab on the Assist Tools page now remains hidden on macOS and Linux systems.
  • Event source selections in Roles > Events now remain correctly displayed when making additional changes. (15596)
  • NLQ Visualization now loads correctly (15642).
  • Groups created in Configure after the 11.7 release can now be edited and deleted as expected. (15772)
  • NLQ Agent and Central queries now execute as expected. (15938).

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• April 2026

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  SysTrack by Lakeside Software

  11.7.1.xxx Hotfix Release Notes

  SysTrack ships a hotfix with bug fixes for Pulse automation on custom domains and reporting table cleanup.

  This hotfix release includes bug fixes.

  Fixed

  • 11.7.1.18 - Pulse: Find and Run Automation enabled on tenants configured with custom domains.
  • 11.7.1.16 - Reporting (RPT) tables don't include rows for systems that have been removed. (16046)

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• April 2026

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  SysTrack by Lakeside Software

  11.7 Release Notes: On-Premises

  SysTrack releases a broad update with new analytics, automation categories, per-core CPU and GPU tracking, improved accessibility, smarter dashboards, regional currency settings, and Assist for ITSM snapshot cleanup. It also tightens security, refreshes roles and UI, and fixes numerous workflow issues.

  Important

  End of Support Notices

  We discontinued support for the following On-Premises features:

  • SysTrack Snapshot API. This legacy API was used in earlier versions of Assist for ITSM. Please upgrade to the latest version of Assist for ITSM to ensure continued functionality.
  • Virtual Machine Planner (VMP)
  • Citrix Director Plugin
  • Intel EMA Integration
  • Ask SysTrack
  • Tile Mode for dashboards. Customers are encouraged to transition away from dashboards that relied on Tile Mode functionality.
  • Custom themes. Customers can use now standard light and dark themes only.
  • We discontinued support for On-Premises version 10.5 on March 20, 2025.
  • We discontinued support for On-Premises version 10.10 on December 8, 2025.
  • We discontinued support for Android OS 10 and older.
  • We deprecated the Community integration for On-Prem environments as Community transitions to a cloud-only experience to support ongoing enhancements and consistent functionality. Upon upgrading to 11.7 On-Prem:
    • Community-related configuration items will be removed from Configure and Deploy.
    • Community pages will be removed from Visualizer and Executive Insights.

  For more information, see SysTrack Versions and Life Cycle , Supported Operating Systems and Platforms .

  Updated Condense Logic for Application Executables

  To optimize storage and reduce costs, applications (executables) that have not run at least twice will not be condensed to the master. There is no change to the agent side collection.

  Updated Session Health Impact for RDP TCP

  Health Impact for session latency now takes into account TCP sessions for RDP (SAREMOTEFX.CUR_TCP_RTT). Systems using TCP for RDP will not have been recording health impact when session latency was above threshold. Once you update the agent, this will be included.

  New

  • Automations Now Support Categories

  “ Category ” can now be added to the metadata of automations. Automations in Resolve and Assist are now sorted into categories.

  Automation categories are automatically prepopulated with sensor categories. When creating or editing an automation, users can select a category from this list or create a custom category.

  • Per Core CPU data in Resolve

  Resolve has a new data set CPU Cores to show per core CPU utilization, including both user and privileged use.

  • Overall GPU Utilization Now Collected

  The agent now collects generic GPU utilization. For both integrated (int) and dedicated (ext) GPUs, the following metrics are now collected:

  • Windows: Memory Utilization
  • Linux: GPU and Memory Utilization

  The GPU perspective will now show for all systems in Resolve, and include data for Windows, Linux and macOS.

  There is no change to the existing Nvidia dedicated collection, or macOS.

  • Services Available for macOS in Black Box

  When viewing a macOS system in Resolve > Black Box, you can select Services from the drop-down list to view the state of macOS services in the selected focus time.

  • System Group Condition for Tool Schedules

  You can now add conditional logic to tool schedules in Configure > System Configuration > Roles, so that scheduled tools run only on applicable groups.

  • Regional Currency and Power Cost Settings

  A new Unit Settings pane in Configure > Administration allows SysTrack administrators to customize power-related cost calculations using regional currency and real-world energy rates. Currency values dynamically update across the UI, replacing the previous hardcoded dollar symbol. Supported currencies include GBP, USD, EUR, CNY, JPY, INR, AUD, CAD, CHF, TRY, SEK, and DKK.

  Changed

  • Agent Upgraded to OpenSSL 3.5.5

  The SysTrack Agent has been upgraded to OpenSSL version 3.5.5 to address known security vulnerabilities and maintain compliance with industry standards.

  • Updated SysTrack Deployment Tool

  Customers can now remove the built-in Administrators group via Configure > Privilege Sets and SysTrack Deployment Tool > Tools Access Security.

  Deprecated SysLock settings have been removed.

  Deprecated SysTrack Community settings have been removed.

  Deprecated Virtual Machine Planner (VMP) settings have been removed.

  • Assist for ITSM Snapshot Cleanup Options

  SysTrack 11.7 with Assist for ITSM 4.2 or later supports automatic cleanup of system snapshots 30 days after a ServiceNow Incident is closed or canceled, reducing database storage costs for both cloud and on-prem environments.

  Administrators can also disable Assist for ITSM snapshot creation. This change only affects incidents created after snapshot creation is disabled; existing incidents and previously created snapshots are not changed.

  • Updated Visualizer Thresholds and Baselines

  Baseline and threshold values in Visualizer have been updated to reflect modern computing standards and reduce unnecessary warning indicators. IOPS now reference a typical SSD drive, and MIPS are based on a typical Core i7 system. Tooltip content has also been revised for clarity.

  • Optimized Application Latency Dataset

  Application Latency data in Visualizer is only calculated for subnets containing more than 5 systems. This change is aimed at improving scalability and performance within the Application Latency section.

  • Update to Factory Roles

  Outdated factory roles have been removed from the product that are no longer relevant. A new Windows 11 factory role has been added to support updated customer environments.

  These roles have been retired:

  • Microsoft Exchange Server 2010

  • Microsoft SQL Server 2008

  • Microsoft SQL Server 2012

  • Microsoft SQL Server 2012 R2

  • Windows 7

  • Windows 8

  • Windows 8.1

  • Windows Server 2008

  • Windows Server 2008 R2

  • Windows Server 2012

  • Windows Server 2012 R2

  • Windows Vista

  • Windows XP

  • Dual-Axis Dashboard Charts

  Dashboard Chart objects now support a secondary Y-axis to better display data sets with different ranges on a single chart, with options to set labels and adjust minimum and maximum values.

  • Accessibility Enhancements in Resolve and Dashboards

  To meet WCAG 2.1.1 and 4.1.2 compliance, accessibility improvements have been made to ensure users with vision impairments can navigate and interact with UI elements. Sensor Category Details on the Resolve Overview page now include accessible roles and expand/collapse states for screen reader compatibility. In Dashboards, the open dashboard preview buttons and expand/collapse controls for By Category and By Persona are keyboard accessible, supporting tab navigation and activation via Enter or Space keys. These elements now also include accessible roles and expand/collapse states for screen reader compatibility.

  To meet WCAG 1.3.1 compliance, Resolve Black Box now includes permanently displayed labels for all Select Dataset drop-down lists. Each list now shows the label matching what screen readers announce.

  To meet WCAG 1.3.1 compliance, the Dashboard Viewer page has been updated so screen readers can announce the state of the toggle favorite button, matching what visual users see.

  • User Interface and Workflow Enhancements

  The Lakeside logo has been updated in SysTrack.

  Interface elements in SysTrack now use modern AI-assisted translation to provide improved consistency and higher quality for all supported languages, including Arabic, Chinese, English, French, German, Japanese, Portuguese, and Spanish.

  In Resolve > Black Box, the Core Number column under CPU Cores now uses sorting based on processor number followed by core number, ensuring accurate numerical order.

  Dashboard toolbar in Dashboard Builder now displays a loading indicator and temporarily disabled buttons preventing repeated clicks.

  The Assist System Checklist now hides sensors that are not evaluated on a specific operating system. This update applies to Windows, macOS, and Linux systems.

  Double-clicking the FQDN in the Resolve header now highlights only the FQDN, excluding additional labels.

  The unauthenticated (“Off”) option for webhook authentication has been replaced with a “Specify Authentication via a Header” option.

  Webhook recipients in Prevent and Configure notifications no longer display non-functional mailto links. Instead, webhook URLs are shown in tooltips.

  All systems grids in Prevent now include an Online status column, making it easier to assess system availability.

  Admins can now configure timeout logic for all survey schedule types to prevent users from receiving repeated surveys within a short time frame.

  When a command is sent to a large number of systems using Tools in Prevent, it is now automatically split and processed in parallel.

  Persistent toast notifications in Configure now include proper padding around content.

  When creating, updating, or deleting a Tool or Survey Schedule in Configure > Roles, the system now displays a toast message to confirm whether changes were applied.

  Administrator Actions in Resolve no longer contain deprecated Custom Actions.

  Configure > Views updated to remove JET query entry and add SQLite.

  Variable editing in roles now includes a modal-based search and a clearer button for adding new variables. Sensors associated with each variable are also visible during search.

  Fixed

  • In Prevent on the Tools page the Eligible Systems link functions successfully on the Show Survey dialogue, and the Eligible Users link functions successfully on the Show Alert dialogue. (11968)
  • The installer now requires both the Reporting User name and password before allowing Test Credentials in the On-Prem setup.
  • The SysTrack Installation Wizard and Prerequisite Checker window now opens after system restarts during a fresh install.
  • The installer now displays the correct minimum supported SQL Server version in the Database Specifications step.
  • The LsiServerUplinkProcessor now handles parallel processing reliably by preventing conflicts when multiple tasks run at the same time.
  • Event source selections in Roles > Events now remain correctly displayed when making additional changes.
  • The SysTrack Survey and AppVision now display the on-prem Select Server modal as expected.
  • The Manage Shared Connections action in Dashboard Builder now works as expected.
  • The Bulk Uplink process now works as expected.
  • Assist and Resolve now load correctly without missing strings or console warnings.
  • In AppVision > Resources > Network, Drilldown options are now displayed correctly as a scrollable list.
  • The Reset to Default icon in Configure Roles now displays the correct reset icon.
  • Creating groups in Configure has been optimized to improve data consistency.
  • The Create Dashboard modal now sets focus to the name input field by default.
  • Report Center now retains all parameters when multiple reports are loaded.
  • Long group names without spaces in Manage Group Features now wrap correctly in the table.
  • Pressing Enter in modals no longer triggers automatic submission, allowing expected actions such as canceling.
  • Hovering over graphs of different types in dashboards now consistently displays the full timestamp. (14621)
  • Only a single “Role updated successfully” notification appears when saving changes to role items in Configure.

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• Apr 1, 2026

  • Date parsed from source:
    Apr 1, 2026
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  SysTrack by Lakeside Software

  Factory Sensor Kits April 2026

  SysTrack releases an April 2026 sensor update with broader Citrix coverage, event-driven Citrix sensors that stay visible longer, Microsoft 365 Apps compliance sensors tuned to reduce false positives, and new sensors for Rapid7 Insight, disabled cameras, and SysTrack automation failures.

  Sensor Update

  April 2026

  Sensor Name

  Category

  Details of Update

  Citrix FAS Failed Certificate
  Citrix ICA Failed to Connect
  Citrix ICA Session Interrupted
  Citrix ICA Session Suspended
  Controller - Agent Non Contactable
  Controller - AD Identity Error
  Controller - AD Identity Warning
  Controller - Analytics Errors
  Controller - Analytics Warnings
  Controller - App Library Errors
  Controller - App Library Warning
  Controller - Broker Error
  Controller - Broker Warning
  Controller - Config Error
  Controller - Config Warning
  Controller - ConfigLog Errors
  Controller - ConfigLog Warnings
  Controller - ConfigSync Errors
  Controller - ConfigSync Warnings
  Controller - DB Connection Lost
  Controller - DB Startup Exception
  Controller - Desktop Session Availability
  Controller - Director Errors
  Controller - Director Warnings
  Controller - EnvTestErrors
  Controller - EnvTestWarnings
  Controller - Failed to contact desktop
  Controller - HA Errors
  Controller - HA Warnings
  Controller - Host Connection
  Controller - HostService Error
  Controller - HostService Warning
  Controller - Internal License Error
  Controller - License Server Connection
  Controller - Licenses Unavailable
  Controller - Licensing Grace Period
  Controller - MCS Service Error
  Controller - MCS Service Warning
  Controller - Monitor Errors
  Controller - Monitor Warnings
  Controller - No Available Licenses
  Controller - No Available Machines
  Controller - Orchestration Error
  Controller - Orchestration Warnings
  Controller - Required Licenses Not Present
  Controller - Service Initialization
  Controller - Service Response Failed
  Controller - Site Database Availability
  Controller - Site License Expired
  Controller - Trust Errors
  Controller - Trust Warnings
  Controller – Delegated Admin Errors
  Controller – Delegated Admin Warnings
  Controller – Incompatible License Server Version
  Controller – Privileged Admin Errors
  Controller – Remote Broker Errors
  Controller – Remote Broker Warnings
  Controller – Telemetry Errors
  Controller – Telemetry Warnings
  Desktop - Cannot connect to DDC
  Desktop - Controller registration fail
  Desktop - Ctrlr Disconnected
  Desktop - DDC cannot connect to Desktop
  Desktop - Service connectivity failed
  Desktop - Service connectivity issues
  Desktop - Session Reliability Issues
  License - License Server Error
  License - License Server Warning
  Privileged Admin Warnings
  PVS - BNBOOTP Errors
  PVS - BNBOOTP Warnings
  PVS - BNPXE Errors
  PVS - BNPXE Warnings
  PVS - BNTFTP Errors
  PVS - BNTFTP Warnings
  PVS - Device Password Issue
  PVS - PVSTSB Errors
  PVS - PVSTSB Warnings
  PVS - soapserver Errors
  PVS - SoapService Errors
  PVS - SoapService Warnings
  PVS - StreamProcess Errors
  PVS - StreamProcess Warnings
  PVS - StreamService Errors
  PVS - StreamService Warnings
  StoreFront - Service Error
  StoreFront - Service Warning

  Citrix

  Citrix sensors that are event driven will persist when triggered for a minimum of 10 minutes, the time can be controlled via a variable. This will keep the results visible in Prevent and other UIs for a longer period of time.

  Microsoft 365 Apps Not Compliant

  MS Office Outdated

  Microsoft Office

  Sensors now primarily target the Microsoft 365 Apps package to avoid false positives from Copilot and companion apps. Added support for a configurable package-name variable (Microsoft_365_Package_Names) so you can include regional or custom names.

  Rapid7 Insight Service Stopped

  Security Software

  New sensor.

  Camera Device Disabled

  System

  New sensor.

  SysTrack Automation Failure

  SysTrack

  New sensor.

  Original source Report a problem

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