Agentforce Release Notes

Learn more about our latest release, designed to help you connect to customers, employees, agents, and operations in a whole new way.

Agentforce 360 brings together humans, applications, AI agents, and data

Agentforce 360 is our boldest release yet, shaped by thousands of real-world customer deployments.

This release introduces a new Agentforce Builder for faster agent development, Agent Script for greater control of agent behavior, Agentforce Voice for natural on-brand conversations, and Intelligent Context to ground agents in your complex unstructured data.

Explore Agentforce 360
Agentforce Builder
Agent Script
Agentforce Voice
Intelligent Context

Everyone can now build and control reliable agents with Agentforce Builder

With Agentforce Builder, teams can now craft, test, and refine agents in a single, conversational workspace. Whether you're a seasoned developer or a natural language builder, you can ditch the separate build, test, and deploy cycles. Revolutionize your workflow with "vibe-building," instant editing in doc-like, canvas, or script views, and one-click simulations with real-time debugging. Iterate radically faster, safer, and more collaboratively than ever before. Every agent compiles into a portable JSON file, making versioning and sharing a breeze, while our enterprise-grade security and privacy controls ensure top-tier governance.

Key capabilities include:

• Unified workspace: Collapse drafting, testing, and deployment into a single interface, eliminating the traditional build-test loop.
• Multi-view editing: Switch seamlessly between a doc-like editor with autocomplete in a low-code canvas, and a script view to match any workflow.
• Rapid iteration with simulation and live debugging. Preview real user interactions in real time, view trace data for each reasoning step, and adjust instantly.
• Enterprise-grade governance: Built on Salesforce’s security and privacy features to ensure compliance and safe deployment.
• Agentforce Vibes: An AI coding partner that collaborates like a pair programmer, understanding your Salesforce project context and executing on your behalf to accelerate development.

Control agent behavior with Agent Script

Agent Script is a new scripting language for controlling agents. It combines the creativity of AI with the predictability of code so that agents perform the exact way you want them to, every time. Agent Script allows you to define agent behavior with a human-readable expression language, which enables conditional logic, precise tool use, and guided, deterministic controls. This new level of control empowers Agentforce to tackle even your most complex tasks with confidence.

Key Capabilities include:

• More predictable agents - Agent Script is a new scripting language designed for controlling agents. This human-readable, portable JSON expression language allows teams to define complex agent logic, including conditionals, “if/then” rules, and hand-offs - all with programmatic precision.
• Hybrid Reasoning in the Atlas Reasoning Engine: The Atlas Reasoning Engine is now configurable, enabling teams to balance the inherent creativity of LLMs with the certainty of structured business logic, enabling more predictable and reliable agent behavior.
• Flexible, expanded model choice: Agentforce now supports Google Gemini as a model for the Atlas Reasoning Engine, joining Open AI and Anthropic on Amazon Bedrock to enable even greater choice for what models Agentforce uses to reason and plan.

Create unified, dynamic experiences that delight with Agentforce Voice

Leave long waits and frustrating phone menus behind. Agentforce Voice delivers natural, human-like conversations that capture your brand's unique tone and personality, and connect seamlessly to every part of your business. With 80% of all inquiries starting by phone, we're transforming every call into a dynamic, real-time interaction that is fully integrated into every Salesforce application. We put each agent through thousands of real-world scenarios—including noisy backgrounds, distracted callers, and complex, multi-step processes—to ensure reliable, enterprise-ready performance. The result? Stronger customer relationships and measurable ROI.

Key capabilities include:

• Fully personalized voice agents: Each AI agent speaks in a voice aligned to the company’s brand, trained on its data, tone, and contextual knowledge.
• Ultra-realistic, low-latency interactions: Built for real-time responsiveness, Agentforce achieves near-human conversational flow while executing actions such as updating CRM records, triggering workflows, or calling APIs - with full auditability through Data 360.
• Seamless integration: Natively connected to Salesforce, Agentforce Voice extends across the contact center stack with first-class support for Amazon Connect, Five9, Genesys, NiCE, and Vonage.
• Fluid, interruptible conversations: Every word is transcribed live in Salesforce Voice, giving human agents real-time visibility from within the agent console to allow instant, seamless takeovers when needed.
• Voice-first platform architecture: Enhanced latency, speech realism, and deep language understanding make it not just a new modality - but a complete platform experience built to meet customers where they are.

Make every agent more accurate with Intelligent Context

Enterprise-grade agent experiences start with business-specific context. Intelligent Context ensures your AI agents are deeply grounded in the complex, unstructured data of your business. Powered by the new Data 360, this feature automatically extracts, structures, and surfaces this information so your agents can deliver accurate, relevant, and business-specific answers. Our low-code pipeline lets you configure document processing in hours instead of days. Plus, you can configure context so agents interpret the same content from multiple business perspectives. The result is agents that reason with the right data, empowering your teams with rich, contextual intelligence in every interaction.

Key capabilities include:

• Automated context extraction: Converts complex, unstructured documents into structured, actionable data for Agentforce.
• Low-code configuration: Quickly set up unstructured data pipelines in hours, not days, without extensive engineering effort.
• Multimodal support: Handles PDFs, tables, images, flowcharts, and other diverse content types.
• Seamless integration with Data 360: Create a search index with AI, then activate it everywhere for secure, contextual, enterprise-ready operations.

Build, deploy and manage AI agents at scale.

Learn more: Agentforce Builder
Configure Agentforce Topics, Actions, and Instructions in a few clicks.
Learn more: Agentforce Voice
Bring AI-powered voice to every channel with Agentforce Voice. Deliver fast, natural conversations across phone, web, and mobile.
Learn more: Multi-Agent Orchestration
Build a collaborative AI agent team that works together to solve complex problems faster.
Learn more: Agentforce Observability
Monitor, analyze, and optimize agent performance in near real time so you can deliver faster resolutions, higher accuracy, and better customer experiences.

Agentforce 360 Ecosystem

Customer Model Choice for Agentforce
Agentforce Voice CCaaS Partners

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Bring the power of assistive and autonomous AI to your business with Agentforce.

• Improve Web Search Results by Using an Additional Search Provider Option
  The Search The Web agent action now supports You.com as a search provider, expanding the available options for processing web search requests. Previously, the provider was specified by using a text input and supported only BrightData and OpenAI. Now, the configuration includes a selection list for selecting the search provider. If the selection list isn't available in the existing configuration, replace the action with a new copy from the asset library.

• Enable Voice Interactions in French with Agentforce Voice
  We’ve expanded Agentforce Voice to include support for French. The additional language support allows voice-enabled agents to process and respond to spoken French, broadening the reach to your global customers.

• The New Agentforce Builder Is Now Generally Available
  Build powerful, predictable agents with the new Agentforce Builder in Agentforce Studio, now generally available. With Agent Script at its core, you can combine logical expressions and natural language prompts to create agents that follow sophisticated, multi-step workflows. With in-depth agent previews, trace, and debugging, you can release those agents to production with confidence. And with AI assistance built right into the text editor-inspired interface, you can get help at any stage.

• Topics Are Now Subagents
  To more accurately reflect platform capabilities, agent topics are now called subagents, and the Topic Selector is now called the Agent Router. There are no changes to functionality. During this transition, you may see a mix of the new and previous terms in our documentation and UI.

• Convert Audio to Text with Speech To Text Action
  Use the Speech To Text action to convert audio files into text during agent interactions and automated workflows. Agents can accept an audio file ID and return a transcript for use in conversations or downstream automation. The action supports multiple languages and common audio formats such as MP3, WAV, FLAC, OGG, OGA, AMR, MPEG, MPGA. The Speech To Text action is available in the Agentforce Builder, Flow, REST, and Apex.

• Improve Web Search Results By Using Allowed Domains
  The Search The Web agent action now supports specifying allowed domains to filter web search results. You can enter up to 10 allowed domains to limit search results to approved websites. Allowed domains are configured per action and don’t affect Trusted URLs defined in Salesforce Setup. If no domains are specified, web searches follow the default provider behavior and are not restricted by domain. For existing agents, admins must re-add the Search The Web agent action in the Agentforce Builder to access the allowed domains setting.

• Build Complex Agents Faster with the Latest Enhancements to Canvas View (Beta)
  In the new Agentforce Builder, Canvas view now includes powerful features that were previously only available in Script view. We also introduced new features and improvements that streamline the agent development process.

• Connect Agents to Enhanced Chat v2 in Agentforce Builder (Beta)
  You can now add the Enhanced Chat v2 connection to an Agentforce Service agent in the new Agentforce Builder. This connection gives the agent context and structure that helps it deliver conversational messages on Enhanced Chat v2 deployments. You can also create and view your agent’s Enhanced Chat channels and Enhanced Chat v2 deployments on the connection's routing page. Previously, Messaging was the only connection available in the new Agentforce Builder and you couldn’t remove it from agents.

• Create Employee Agents in the New Agentforce Builder (Beta)
  The new Agentforce Builder now supports Agentforce Employee agents, so you can build agents that support your customers and your employees. Previously, you could only create Agentforce Service agents, and you could only create them from scratch. Now when you create an agent, you can choose the default Agentforce Employee Agent template and get a head start with prebuilt topics and actions. Plus, any agents you build in the new Agentforce Builder appear in the agent list views in the Agentforce Studio app and Agentforce Agents Setup pages. No matter where you open them, they open in the new Agentforce Builder.

• Build High-Quality Agents with Validation Enhancements in the New Agentforce Builder (Beta)
  In the new Agentforce Builder, we’ve added validation checks to agent actions, so you can be confident that your agent has all of the tools it needs to do its jobs. Plus, we’ve made it easier to get the error messages you need to make quick fixes.

• Migrate Your Agents’ Connected Apps to the External Client App Framework
  With the Spring '26 release, you can no longer create connected apps. For the best customer experience, migrate your connected apps to external client apps. External client apps provide enhanced security, streamlined packaging, and a more robust framework for your apps. Existing connected apps and connected apps for Slack in the legacy Agentforce Builder aren’t impacted.

• Observability Enhancements: Optimization Breadcrumb Navigation, UI Enhancements, and Additional Analytics Metrics
  Introducing more granular visibility into user behavior with new user interruption events. Navigate between sessions easily from within the session page, and inspect session data with a 3-layer drill-down view. New breadcrumb navigation, bulk transcript downloads, and standardized date filters align Optimization and Analytics dashboards.

• Agentforce Observability: New Quality Metrics and Civilian GovCloud Support
  Agentforce Observability brings Agent Optimization to Civilian Government Cloud and introduces new metrics for agent performance, user feedback, task resolution, adherence, and toxicity.

• Evaluate AI Performance with New RAG Metrics and Enriched Analytics
  Measure the quality, accuracy, and relevance of your agent's responses with three new Retrieval-Augmented Generation (RAG) evaluation metrics. The new Answer Faithfulness, Answer Relevance, and Context Relevance metrics added to the Analytics Foundation Data Model give you a trust score of your AI agent's interactions. Metadata labels for Agent topics and Agent types were also added to the semantic model builder.

• Connect Agents to Your Knowledge Sources in the New Agentforce Builder
  Build agents grounded in your unique business data with the predictability that your business demands. Now, you can use the Answer Questions with Knowledge action via an Agentforce Data Library in the new Agentforce Builder. Agents built in the new Agentforce Builder can access the knowledge you’ve added to their assigned data library, ensuring they provide the most accurate and up-to-date responses.

• Route Agentforce Voice Calls Using SIP
  Take advantage of the internet’s cost-effective and flexible virtual connection. Route calls to an Agentforce Service agent using Session Initiation Protocol (SIP). This protocol transmits calls over the internet. Previously, you could route these calls with a Public Switched Telephone Network (PSTN) phone number only.

• Agentforce Agents Settings Have Moved
  The Enable the Agentforce (Default) Agent and Select the Model for Agentforce settings have moved to the Einstein Audit, Analytics, and Monitoring Setup page. These settings were previously on the Agentforce Agents page in Setup. The Migrate to an Agentforce Employee Agent section has been replaced with a Migrate to an Employee Agent action in the action dropdown for the Agentforce (Default) agent.

• Agent Optimization: Voice Session Playback and Dashboard Enhancements
  Get deeper insights into your customer interactions with integrated voice playback and enhanced dashboard filtering. You can now drill down into voice recordings, toggle between processed and unprocessed session data, and export transcripts for offline analysis.

• Opt Out of Allowing Salesforce Access to Customer Data
  You can now use a self-service toggle in the Setup UI to opt out of allowing Salesforce to access Customer Data in your org. Previously, opting out required customers to submit a support case.

• Streamline Enhanced Chat v2 Conversations with the Latest Improvements
  Build customer trust and empower service reps with popular Enhanced Web Chat features that are now available for Enhanced Chat v2 deployments. Prevent abandoned sessions by setting business hours and showing your customers their estimated wait time and queue position. Protect your deployments from automated threats with reCAPTCHA verification. Also, elevate the customer experience with a custom chat window header and downloadable conversation transcripts.

• Generate Test Cases in Your Agent’s Default Language
  When generating tests, Testing Center now drafts test cases in the Agentforce agent’s default language. Previously, it supported English only.

• Introducing Agentforce Voice Minutes Usage Type for Agentforce Voice
  You can now track your Agentforce Voice usage in a predictable way with the Agentforce Voice Minutes usage type. Agentforce Voice Minutes usage type measures the duration of the call rather than the number of voice actions. This usage type only applies to a limited subset of eligible customers who have purchased a subscription to Agentforce Voice Minutes. Contact your Account Executive for more details on Agentforce Voice Minutes.

• New Usage Types for Agentforce Speech
  Gain deeper visibility into your AI-driven interactions with two new usage types: Speech-to-Text and Text-to-Speech. The new usage types apply to usage from dedicated standard actions, invocable actions, flows, or other AI-powered features. These usage types are metered independently of any other usage types to make sure there's no overlap in billing.

• Measure Agent Outcomes With Task Resolution
  The Task Resolution metric, which scores agent outcomes for agents created with the new Agentforce Builder, is generally available. Tune and improve your agent’s effectiveness based on knowing how well it understands and resolves a user’s task. Deliver more meaningful outcomes that satisfy the user’s intent as expressed in a given conversation.

• Optimize Your Agents with Agent Platform Tracing
  Agent Platform Tracing gives customers deep visibility into the execution and decision-making processes of their agents. By capturing and visualizing the intricate chain of steps, tool usage, and large language model (LLM) calls that lead to an agent's final output, this feature allows customers to effectively diagnose errors, understand unexpected behaviors, and pinpoint performance bottlenecks.

• Export Agentforce Session Trace Data (Beta)
  Dig deeper into agent sessions with the new Agentforce Session Trace OTel API. Extract a single, unified JSON view of a full session trace. Then import the output into your favorite observability tool or OpenTelemetry Protocol (OTLP) collector for further investigation.

• New Tag Limits for GenAIRequestTag Queries
  For GenAIRequestTag queries in Einstein generative AI audit and feedback, Salesforce now enforces a maximum of 20 individual rows written per LLM request. Tags that exceed that limit appear in a single REMAINDER_TAGS row containing a JSON array.

• Deploy Agents to Slack Quickly with the Slack Connection
  To connect an Agentforce Employee agent to Slack, simply add the Slack connection to it in the new Agentforce Builder. The Slack connection also gives the agent context and structure that helps it craft conversational messages specifically for Slack. Previously, you had to install the Slack connected app and add it to the Messaging connection.

• Elevate the Enhanced Chat v2 Experience with Pre-Chat, Post-Conversation Surveys, and User Verification
  Deliver context-driven customer interactions with Enhanced Web Chat conversation features that are now available for Enhanced Chat v2 deployments. Gather key customer information before starting a conversation with a pre-chat form, or auto-fill hidden pre-chat fields when a conversation begins. Collect valuable feedback by automatically sending a survey at the end of a conversation. And securely persist customer conversations with token-based user verification.

• Deliver Emails in the New Agentforce Builder
  You can now add the Service Email connection and the new Marketing Email connection to an Agentforce Service agent in the new Agentforce Builder. The Service Email connection helps your agent craft and deliver personalized emails with Email-to-Case, and the Marketing Email connection helps with conversational emails on Unified Messaging email channels.

• Improve Subagent Classification with HyperClassifier
  New agents created from the default Agentforce Service agent and Agentforce Employee agent templates in the new Agentforce Builder now use the Salesforce-owned HyperClassifier model for subagent classification. The HyperClassifier model outperforms standard LLMs in speed and precision, particularly when following complex instructions or adhering to negative instructions.

• Let Agentforce Service Agent Take Actions with User Context in Enhanced Web Chat v2
  With credential-based user verification, Agentforce AI agents in Enhanced Web Chat v2 sessions can now take actions in the context of the user, such as looking up orders or canceling them. This feature was previously only available for Enhanced Web Chat v1.

• New and Changed Standard Agent Topics and Actions
  Quickly add powerful functionality to an agent with new and changed standard agent actions and topics.

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