Agentforce Updates & Release Notes

Bring the power of assistive and autonomous AI to your business with Agentforce.

OpenAI Search Provider in the Search the Web Agent Action Is Now Generally Available

Get relevant, real-time web search results within your AI agents by using OpenAI as a search provider. OpenAI as a search provider, which is now generally available, includes an update to the underlying web search model since the beta release.

Increase Trust with Citations in Bring Your Own Channel

Build trust in AI-generated responses by providing source references in Bring Your Own Channel outbound messages. Messaging end users can now verify Agentforce Service Agent's answers against knowledge articles or other sources directly within your custom UI. With source links and character offsets in the outbound message payload, partners can render inline markers or a dedicated sources section.

Easily Upgrade Agents from the Legacy Builder to the New Builder

Upgrade an agent from the legacy Agentforce Builder in Setup to the new Agentforce Builder in Agentforce Studio, with just a few clicks. Previously, you had to manually recreate your agent in the new builder. Now, you simply specify the agent and version that you want to upgrade, and then we create a new version in the new builder for you. The upgraded agent includes all of the original agent’s subagents, actions, system messages and settings, data, and connections, converted to Agent Script. Plus, after you upgrade, Agentforce can optimize your agent for Agent Script to improve your agent’s reliability and performance.

Build an Agent Script-Powered Agent End to End with the Updated Implementation Guide

The Agentforce Implementation Guide is our most comprehensive, hands-on resource for building agents on the Salesforce Platform. We’ve updated the guide for the new Agentforce Builder in Agentforce Studio. Follow along to build a more deterministic agent with Agent Script and see the power of hybrid reasoning in action. Take advantage of new testing capabilities with the enhanced preview and debugging experience in Agentforce Builder and the new Agentforce Testing Center in Agentforce Studio. Plus, learn how to get the most out of your agent with an updated Observability guide. Complete the implementation guide to get a fully functional customer-facing agent that can answer customer questions, create and update cases, and escalate to a support rep.

Route Agentforce Voice Calls Using SIP

Take advantage of the internet’s cost-effective and flexible virtual connection. Route calls to an Agentforce Service agent using Session Initiation Protocol (SIP). This protocol transmits calls over the internet. Previously, you could route these calls with a Public Switched Telephone Network (PSTN) phone number only.

Orchestrate Other Agents (Beta)

Extend your agent’s capabilities with Multi-Agent Orchestration for Agentforce (Beta). Connect your agent with other specialized agents in your Salesforce org. Together they can collaborate seamlessly on complex tasks. By providing a single, unified point of contact, connected subagents help your users accomplish more without juggling multiple disconnected sessions.

Prepare for Updated Model for AWS-Hosted Option in Agentforce

The AWS-Hosted option for Agentforce will use Anthropic Claude Haiku 4.5 on Amazon Bedrock later this month. It currently uses Claude Sonnet 4, which is in the Legacy state on Amazon Bedrock.

Learn more about our latest release, designed to help you connect to customers, employees, agents, and operations in a whole new way.

Agentforce 360 is our boldest release yet, shaped by thousands of real-world customer deployments. This release introduces a new Agentforce Builder for faster agent development, Agent Script for greater control of agent behavior, Agentforce Voice for natural on-brand conversations, and Intelligent Context to ground agents in your complex unstructured data.

Explore Agentforce 360

Everyone can now build and control reliable agents with Agentforce Builder

With Agentforce Builder, teams can now craft, test, and refine agents in a single, conversational workspace. Whether you're a seasoned developer or a natural language builder, you can ditch the separate build, test, and deploy cycles. Revolutionize your workflow with "vibe-building," instant editing in doc-like, canvas, or script views, and one-click simulations with real-time debugging. Iterate radically faster, safer, and more collaboratively than ever before. Every agent compiles into a portable JSON file, making versioning and sharing a breeze, while our enterprise-grade security and privacy controls ensure top-tier governance.

Key capabilities include:

• Unified workspace: Collapse drafting, testing, and deployment into a single interface, eliminating the traditional build-test loop.
• Multi-view editing: Switch seamlessly between a doc-like editor with autocomplete in a low-code canvas, and a script view to match any workflow.
• Rapid iteration with simulation and live debugging. Preview real user interactions in real time, view trace data for each reasoning step, and adjust instantly.
• Enterprise-grade governance: Built on Salesforce’s security and privacy features to ensure compliance and safe deployment.
• Agentforce Vibes: An AI coding partner that collaborates like a pair programmer, understanding your Salesforce project context and executing on your behalf to accelerate development.

Control agent behavior with Agent Script

Agent Script is a new scripting language for controlling agents. It combines the creativity of AI with the predictability of code so that agents perform the exact way you want them to, every time. Agent Script allows you to define agent behavior with a human-readable expression language, which enables conditional logic, precise tool use, and guided, deterministic controls. This new level of control empowers Agentforce to tackle even your most complex tasks with confidence.

Key Capabilities include:

• More predictable agents - Agent Script is a new scripting language designed for controlling agents. This human-readable, portable JSON expression language allows teams to define complex agent logic, including conditionals, “if/then” rules, and hand-offs - all with programmatic precision.
• Hybrid Reasoning in the Atlas Reasoning Engine: The Atlas Reasoning Engine is now configurable, enabling teams to balance the inherent creativity of LLMs with the certainty of structured business logic, enabling more predictable and reliable agent behavior.
• Flexible, expanded model choice: Agentforce now supports Google Gemini as a model for the Atlas Reasoning Engine, joining Open AI and Anthropic on Amazon Bedrock to enable even greater choice for what models Agentforce uses to reason and plan.

Create unified, dynamic experiences that delight with Agentforce Voice

Leave long waits and frustrating phone menus behind. Agentforce Voice delivers natural, human-like conversations that capture your brand's unique tone and personality, and connect seamlessly to every part of your business. With 80% of all inquiries starting by phone, we're transforming every call into a dynamic, real-time interaction that is fully integrated into every Salesforce application. We put each agent through thousands of real-world scenarios—including noisy backgrounds, distracted callers, and complex, multi-step processes—to ensure reliable, enterprise-ready performance. The result? Stronger customer relationships and measurable ROI.

Key capabilities include:

• Fully personalized voice agents: Each AI agent speaks in a voice aligned to the company’s brand, trained on its data, tone, and contextual knowledge.
• Ultra-realistic, low-latency interactions: Built for real-time responsiveness, Agentforce achieves near-human conversational flow while executing actions such as updating CRM records, triggering workflows, or calling APIs - with full auditability through Data 360.
• Seamless integration: Natively connected to Salesforce, Agentforce Voice extends across the contact center stack with first-class support for Amazon Connect, Five9, Genesys, NiCE, and Vonage.
• Fluid, interruptible conversations: Every word is transcribed live in Salesforce Voice, giving human agents real-time visibility from within the agent console to allow instant, seamless takeovers when needed.
• Voice-first platform architecture: Enhanced latency, speech realism, and deep language understanding make it not just a new modality - but a complete platform experience built to meet customers where they are.

Make every agent more accurate with Intelligent Context

Enterprise-grade agent experiences start with business-specific context. Intelligent Context ensures your AI agents are deeply grounded in the complex, unstructured data of your business. Powered by the new Data 360, this feature automatically extracts, structures, and surfaces this information so your agents can deliver accurate, relevant, and business-specific answers. Our low-code pipeline lets you configure document processing in hours instead of days. Plus, you can configure context so agents interpret the same content from multiple business perspectives. The result is agents that reason with the right data, empowering your teams with rich, contextual intelligence in every interaction.

Key capabilities include:

• Automated context extraction: Converts complex, unstructured documents into structured, actionable data for Agentforce.
• Low-code configuration: Quickly set up unstructured data pipelines in hours, not days, without extensive engineering effort.
• Multimodal support: Handles PDFs, tables, images, flowcharts, and other diverse content types.
• Seamless integration with Data 360: Create a search index with AI, then activate it everywhere for secure, contextual, enterprise-ready operations.

Build, deploy and manage AI agents at scale.

Learn more: Agentforce Builder
Configure Agentforce Topics, Subagents, and Instructions in a few clicks.

Learn more: Agentforce Voice
Bring AI-powered voice to every channel with Agentforce Voice. Deliver fast, natural conversations across phone, web, and mobile.

Learn more: Multi-Agent Orchestration
Build a collaborative AI agent team that works together to solve complex problems faster.

Learn more: Agentforce Observability
Monitor, analyze, and optimize agent performance in near real time so you can deliver faster resolutions, higher accuracy, and better customer experiences.

Agentforce 360 Ecosystem

Customer Model Choice for Agentforce

Agentforce Voice CCaaS Partners

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