Smartsheet Release Notes

ARTICLE

Changes to AI-powered help in Smartsheet

by Product Marketing

January 15, 2026

To streamline how you find answers and engage with Support within Smartsheet, we’re updating our in-app help options. Previously, enterprise customers could access on-the-spot guidance using our get help AI tool. We’ve removed get help as a standalone tool, and we’re now offering on-demand, AI-powered help to all users within our new in-app Help Center.

Open the in-app Help Center by clicking the ‘?’ icon in the lower left-hand corner of your Smartsheet window, and click ‘Chat with support’ to immediately connect with AI-powered assistance. If you need more support, you can also utilize your support plan benefits—such as Pro Desk sessions, phone support, or connecting with a live agent—within the same window. Learn More.

Note: Customers using the Smartsheet EU environment will now be able to access on-demand AI-powered help by clicking the ‘?’ icon and selecting ‘Contact support.’

Environments availability: Commercial US, Commercial EU, Commercial AU

Plan availability: All plans

Subscription Model Availability: Both Legacy Collaborator Model and User Model

ARTICLE

Introducing the in-app Help Center

by Product Marketing

We’ve redesigned our in-app help experience to make it easier to get the answers you need, right from where you are in Smartsheet. The new Help Center surfaces your most important learning resources, including recommending relevant articles and videos based on what you're working on and the ability to search our full library of help articles without leaving Smartsheet. It can be moved, minimized, or resized giving you the flexibility to engage with help resources without disrupting your workflow.

All users can also now get AI-powered, on-demand support by clicking "Chat with support" within the Help Center. If you need more support, you can also utilize your support plan benefits (if applicable)—such as Pro Desk sessions, phone support, or connecting with a live agent—all in one place.

For Enterprise customers who have a custom help screen enabled for their organization, you can now access it by clicking "Internal resources" in the Help Center.
Learn more

Click the help icon to get started!

• Environments availability: Commercial US and Commercial AU
• Plan availability: Trial, Pro, Business, Enterprise, Advanced Work Management
• Subscription Model Availability: Both Legacy Collaborator Model and User Subscription Model

New views (table, board, and timeline) File menu

New views (table, board, and timeline) now support the File menu, which centralizes key sheet-level actions in a single, easy-to-access dropdown located beside the sheet name in the toolbar. With this menu, you can duplicate, export, and see the activity log, without needing to switch views or navigate elsewhere.

Learn More

• Environments availability: Commercial US, Commercial EU, Commercial AU
• Plan availability: Pro, Business, Enterprise, Advanced Work Management
• Subscription Model Availability: Legacy Collaborator Model, User Subscription Model

Duplicate, export, and activity log can now be accessed from the file menu

ARTICLE

Collections in search now available!

by Product Marketing

We're excited to announce a major update to our global search experience! You can now easily find and navigate to your Collections directly from Search. This is designed to help end users quickly jump into the work they need.
Learn More

• Search by title: You can now find your Collections by title using the full search modal.
• Result metadata for clarity: Collection results include crucial metadata like the Last Modified Date and the parent Workspace (as the "Location") to help you quickly distinguish between similarly named results and confirm the asset's location before clicking so you navigate to the correct workspace.
• Filtering: A new "Collections" filter has been added to the type filter dropdown list in Search to help you refine your search query and spend less time searching for what you need.

Environment Availability

Commercial US, Commercial EU

Plan Availability

Enterprise

Subscription Model Availability

User Model

ARTICLE

Start a Dynamic View evaluation directly from table view now generally available!
by Product Marketing

January 8, 2026

We have now integrated the Dynamic View evaluation modal into the new table view entry point, enabling eligible users to discover and try Dynamic View directly from their existing workflows. Open the Dynamic View modal from 9More Tools9 to get a quick, guided overview before diving into an evaluation.
Learn More

Environment Availability: Commercial US, Commercial EU, Commercial AU

Plan Availability: Dynamic View is available for Business and Enterprise plans and is included in Advanced Work Management.

Subscription Model Availability: Legacy Collaborator Model and User Subscription Model

[Image: Discover and try Dynamic View from table view]

ARTICLE

Data Shuttle Workflow Report for System Admins

by Product Marketing

With this release, Smartsheet System Admins can now download a CSV report containing details on all Data Shuttle workflows in their organization.

To access this feature, System Admins can go to the "My Organization" page in Data Shuttle, and then click “Workflow report” to download a CSV file with details on all Data Shuttle workflows in their organization.

System Admins will need to stay on the page while the download completes and is dropped into their local “Downloads” folder. Details on the Data Shuttle workflows in the CSV include workflow name, ID, type, status, action, created date, edited date, last run date, workflow creator, and several other fields.

To learn more, visit our Manage Data Shuttle workflows help article.

Environment Availability

Commercial US, Commercial EU, Commercial AU

Plan Availability

Business, Enterprise, AWM

Subscription Model Availability

Legacy Collaborator Model and User Subscription Model

What’s Included in this release:

• Row Activity Indicator (RAI) and Requests Toolbar button: Flag rows with active requests and easily open the management panel in one click.
• Management Panel: View all your update requests in one place, including status, assignees, and subject, then filter by who created or owns them, switch between row or sheet-level views, and take quick actions like “mark as complete” or delete.
• Details Panel: Click into a request to see everything you need, whether the notification subject line, message, requested fields, or progress, it’s all in one spot.

This release gives you a clear, centralized view of in-flight update requests, helping you and your team stay aligned and on top of work.

Learn More

Environment Availability

US, EU, AU

Plan Availability

all plans

Subscription Model Availability

Legacy and User Model

Generate formulas in Smartsheet AU environment (Table view)

Generate formulas is now available for customers using the Smartsheet AU environment in Table view. This AI tool enables you to quickly create working formulas in the formula panel using AI, without needing to master complex functions or syntax. Simply describe what you want the formula to do in plain language, and AI will generate it for you—complete with column references—right in your sheet.

To access generate formulas in Table view, click the 9Formulas button in the toolbar and select 9Build with AI, or use the 9= key within a cell to open the formula panel. Learn more.

• Environments availability: Commercial US, Commercial EU, Commercial AU

• Plan availability: Trial, Enterprise, Advanced Work Management

• Subscription Model Availability: Legacy Collaborator Model, User Subscription Model

System Administrators can configure session timeout

System Administrators in Business and Enterprise plans can now configure how long users stay signed in before being logged out for inactivity — anywhere from 15 minutes to 30 hours. This update makes it easy to align Smartsheet session policies with your organization’s security and compliance standards, directly from Admin Center.

Learn More

Environments availability

• Commercial US
• Commercial EU
• Commercial AU

Plan availability

• Business
• Enterprise

Subscription Model Availability

• Legacy Collaborator Model
• User Subscription Model