Zoom Meetings Release Notes

Zoom AI Companion is expanding its reach, becoming a more powerful and personalized assistant that works for you across more platforms and specialized workflows.

• Interact with a new central hub on the web that integrates Zoom Docs, meeting insights, and web search into a single workspace.
• This solves complex problems faster by having a dedicated canvas for AI brainstorming and task completion without switching between apps.

• Search across Zoom, Google Drive, and Microsoft OneDrive with context-aware intelligence that understands exactly what you need.
• This reduces time spent hunting for files by surfacing the most critical information instantly, regardless of where it lives.

• Join upcoming meetings and access post-meeting assets like summaries and recordings directly from the AI Companion web interface.
• This streamlines your day by centralizing meeting preparation and follow-up in one location, keeping your workflow uninterrupted.

• Draft and refine documents side-by-side with AI, using context from meetings and other docs to generate relevant content.
• This helps you create high-quality deliverables faster by acting as a collaborative partner that helps structure, edit, and polish your work.

• Generate comprehensive reports by analyzing multiple documents, meetings, and web sources to synthesize complex topics. Available only with a Custom AI Companion license.
• This allows you to gain deep insights quickly without manually sifting through mountains of data, perfect for strategic planning and market analysis.

• Bring the power of AI Companion directly into your Slack experience through a convenient side-panel app (requires Custom AI Companion paid add-on).
• Streamline routine workflows and get fast insights from your Zoom Meetings, Zoom Phone calls, Slack messages, and more.

Zoom Workplace is designed to reduce friction and simplify your work day, whether you're in a meeting or catching up later.

• Zoom Workplace app: A refreshed, simplified look makes it easier to navigate, switch between tabs, and maintain control of the layout.
• Zoom Meetings: An enhanced, streamlined in-meeting experience with a simplified toolbar, consolidated user settings, and organized host tools, helps users access and personalize experiences across mobile and desktop.
• Zoom Team Chat: A refreshed, cleaner design that’s consistent across desktop, mobile, and web, making it easier than ever to stay connected and organized.

• A single, easy-to-navigate place for accessing and managing content across Zoom Workplace will now be enabled by default for online users (expected to expand to all other users in February 2026) serving as a new home base for work.
• AI Companion capabilities allow users to quickly gather insights, pull information from Zoom files and third parties assets, and generate new content

• Automatically convert action items from call summaries and voicemails into Zoom Tasks, assigning owners and deadlines without lifting a finger.
• This ensures critical follow-ups aren't lost in your call history, driving accountability and allowing teams to focus on taking action immediately rather than administrative tracking.

• Jumpstart document creation with the same conversational intelligence found on the web surface, using Writing Mode to co-create content and Deep Research Mode to generate comprehensive reports.
• This saves time on drafting and refining content, allowing you to easily export documents into multiple formats and collaborate with colleagues more efficiently.

• Streamline data entry by having AI Companion automatically populate table columns in Docs based on context from your meetings.
• This reduces manual input errors and ensures consistent, accurate information is captured for feedback reports, meeting materials, and project trackers.

• Digest long documents quickly with AI-generated overviews and mind maps that highlight core ideas, key arguments, and relevance.
• These insights help you understand complex content in seconds, improving decision-making speed and ensuring you grasp what matters most without reading every word.

• Grant access to specific pages within a Zoom Doc without sharing the entire file, giving you granular control over who sees what.
• This allows for safer collaboration with stakeholders on relevant sections only, protecting sensitive data located elsewhere in the document.

• Stay informed about changes to critical documents by subscribing to updates, receiving notifications via email or in-app whenever edits are made.
• This keeps everyone looped in automatically, ensuring stakeholders are always aligned on the latest version without manual follow-up.

• Leverage AI directly within Zoom Hub to find, summarize, and generate content across all your stored files using simple prompts.
• This transforms your file repository into an intelligent knowledge base, allowing you to instantly retrieve specific information without opening individual files.

• Launch a whiteboard session where each participant gets their own private canvas to work on, perfect for focused individual brainstorming or assessments.
• Facilitators can monitor progress in real-time and provide feedback privately, creating a better environment for personalized learning and contribution.

• Instantly convert meeting annotations into a persistent Zoom Whiteboard with a single click, preserving fleeting sketches for future reference.
• This bridges the gap between ad-hoc annotation and structured brainstorming, allowing teams to continue iterating on ideas after the meeting ends.

Zoom Spaces

• Control your meeting environment with expanded "Hey Zoomie" voice commands, now including controls for audio volume, camera, and captions.
• This allows users to manage room settings hands-free and ask "how-to" questions for instant support, reducing the need for IT assistance during meetings.

• Search for specific keywords within video transcripts to instantly find the exact moment a topic was discussed in a recording.
• This turns your video library into a searchable knowledge base, saving users time by allowing them to jump directly to relevant timestamps instead of watching the full video.

Business Services: Webinars & Events

• Launch webinars faster with a redesigned setup flow that mirrors the attendee journey, allowing you to start with essentials and add advanced features only when needed.
• This intuitive workflow reduces the learning curve for new hosts and shortens setup time, making it easier to scale your event program.

• View performance trends across all your events in a single dashboard, identifying which topics and formats resonate most with your audience.
• This comprehensive view helps marketing teams prove ROI to leadership and pinpoint their most engaged audience members for faster sales follow-up.

Business Services: Zoom for Sales

• Keep every customer touchpoint visible, even the ones that aren’t recorded. Now, non‑recorded meetings from your calendar automatically sync to Salesforce, giving you a complete, accurate deal timeline without the manual data entry.
• Sales leaders gain a real‑time view of deal activity for sharper forecasting, while admins can maintain privacy for internal meetings. It’s automated accuracy that keeps your pipeline honest.

• Make every recap count. With Modifiable Custom Briefs, you can fine‑tune meeting summaries or ask AI Companion to instantly tailor them for your audience, whether it’s a quick internal update or a detailed client follow‑up.
• Reps can personalize tone and focus while staying on‑brand with templates, turning every summary into a polished, actionable brief that moves deals forward.

• Schedule callbacks for a specific date and time with a few clicks, placing the call in a "snooze" state until it's time to reconnect.
• This simplifies follow-up workflows for sellers, ensuring they connect with prospects when they are most likely to answer and never miss a promised callback time.

• Bring AI-powered sales calling to your teams in Japan, allowing them to reach more local prospects with outbound calls to local phone numbers.
• This expansion strengthens the unified sales platform approach, helping global teams connect faster and accelerate pipeline growth in key markets.

Business Services: Zoom CX

• Connect Zoom Virtual Agent directly to Electronic Health Record (EHR) systems like Epic to securely automate critical healthcare workflows.
• This reduces the workload on healthcare staff by automating high-volume tasks like appointment scheduling and prescription refills without compromising compliance.

• Validate, test, and monitor your Zoom Virtual Agent interactions with Coval's AI-powered simulation tool, now available directly through Zoom ISV Exchange.
• Coval helps accelerate deployment cycles through automated quality assurance, ensuring a seamless customer experience from day one.

• Gain end-to-end visibility into every step of a virtual agent interaction, from query formation to the final response and tool triggering.
• This transparency allows admins to troubleshoot issues faster and optimize flows with confidence, building trust in the AI's decision-making process.

• New metrics track non-interactive sessions, message volumes, and direct user feedback to give a clearer picture of engagement quality.
• These insights help teams identify early drop-offs and conversational friction points, enabling data-driven improvements that boost resolution rates.

• Enable customers and agents to share files directly within chat interactions on platforms like Zendesk and Intercom, solving problems faster.
• This creates a smoother support experience by allowing users to exchange screenshots or forms without switching channels or tools.

• Translate incoming and outgoing messages in real-time across SMS, web chat, and social channels directly within your CRM interface.
• This empowers agents to support global customers in their native language, removing language barriers and allowing teams to scale their reach effectively.

• Agents can now receive and initiate video calls directly from the Zoom Contact Center mobile app, allowing for flexible support while on the go.
• This ensures agents have access to standard engagement controls like camera and audio, enabling faster issue resolution from anywhere.

• Integrate Telegram direct messages as a new channel in Zoom Contact Center, allowing you to engage with customers on their preferred platform.
• This expands your support reach, enabling agents to send and receive messages and images seamlessly within their existing workflow.

• Set a specific wrap-up time for agents after messaging or email interactions, preventing new inquiries from routing immediately.
• This gives agents the necessary time to complete administrative tasks and mentally reset, improving well-being and ensuring post-interaction work is accurate.

• Extend co-browsing capabilities to mobile devices, allowing agents to see and guide customers through websites on iOS and Android.
• This provides a seamless support experience for customers on mobile, helping them complete applications and forms with real-time assistance.

Industry Solutions

• A specialized, IL-4 authorized extension of Zoom for Government, purpose-built to meet the Department of Defense's rigorous security requirements.
• This allows defense agencies to leverage modern collaboration tools like meetings and chat within a secure environment that adheres to strict NIPRNet standards.

• New features including CSV uploads for shift management and a floating push-to-talk experience designed to boost frontline productivity.
• These updates streamline shift scheduling for managers and ensure instant communication is always accessible for workers without blocking other tasks.

• Developers can now build custom video experiences that tap into live audio, video, and transcription streams directly via the Video SDK.
• This opens up new possibilities for building advanced AI applications, such as real-time tutoring assistants or healthcare bots, without complex integrations.

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Zoom AI Companion

Zoom AI Companion is expanding its reach, becoming a more powerful and personalized assistant that works for you across more platforms and specialized workflows.

Custom agents updates for Custom AI Companion

Admins can build and deploy Custom agents that connect directly to third-party tools (like Jira or Box) using the Model Context Protocol (MCP), simplifying the complexity of manual, cross-app workflows. (Available with Custom AI Companion add-on)
This capability makes AI Companion organizationally specific, empowering it to pull data and take action across apps to complete complex, tailored tasks for your users.
Zoom App developers can also leverage this capability to connect their apps to remote MCP servers inside the Zoom App Marketplace or build new MCP-powered apps in AI Studio.

Salesforce Connector and Knowledge Base Updates

The enhanced Salesforce connector enables users to query customer data stored in Salesforce, providing real-time insights during meetings and eliminating the need to toggle between tools for critical customer context. (Available with Custom AI Companion add-on)
Sellers and service teams can gain instant access to the context they need, strengthening the link between customer conversations and CRM data, which enables faster and more informed decisions.

Zoom Workplace

Zoom Workplace: Communications

Zoom Workplace is designed to reduce friction and simplify your work day, whether you're in a meeting or catching up later.

Enterprise Spam Registration for Zoom Phone

Register your account numbers with major mobile carriers in the US and Canada to protect your outbound identity, significantly reducing the likelihood of your calls being mislabeled as spam.
This helps improve your answer rates and builds trust with callers, which is crucial for high-volume outbound calling operations.

Real-time Call Summaries in Zoom Docs

You can manually or automatically create a Zoom Doc populated with the call summary, action items, and next steps right after any Zoom Phone call with AI Companion enabled, solving the problem of manually capturing and sharing call takeaways.
All your call-related documents are now centralized in a new "My Calls" section in Zoom Docs, ensuring everyone is on the same page and follow-ups are easily tracked.

Updated Contacts Experience

We've simplified the contacts UI with a split-screen layout and improved search, making it faster and more intuitive to find the right person and initiate workplace conversations.
The updated terminology and richer descriptions clarify organizational relationships, helping teams connect and collaborate more effectively.

Custom Branding for Scheduler Emails

This feature allows you to apply your booking page logo and customize font styles/colors to the header of attendee emails, creating a polished and on-brand experience at every touchpoint.
Deliver professionalism and build trust by reflecting the host’s professional identity in every confirmation, reminder, or update sent to the attendee.

Productivity

Create Clips from Meeting Recordings

You can now generate short, shareable clips directly from meeting recordings using a built-in editor with options for custom segments, smart chapters, or highlights, eliminating the time-consuming task of manually editing videos.
Teams can share insights more quickly and support alignment among colleagues without requiring everyone to watch the full recording, driving better meeting outcomes.

Business Services: Webinars & Events

Simulive: Automated Polls & Quizzes

Organizers can now pre-schedule polls and quizzes to launch automatically at specific times during a Simulive playback, addressing the issue of audience engagement in recorded sessions.
This makes Simulive playbacks as interactive as live sessions, allowing you to run more webinars and scale your event content without needing a host to launch polls manually.

Multi-session Event Analytics

A new clean dashboard tracks attendance and engagement across every session in multi-day events, eliminating the need to export and piece together performance data manually.
Organizers gain a better understanding of which content and speakers drive the most engagement, enabling them to optimize future events and demonstrate ROI to leadership.

Video-on-demand Analytics

The new dashboard tracks viewer behavior across all video channels and individual video recordings (total views, unique views, watch-time), solving the problem of tracking content performance manually.
Hosts gain better insights to identify top-performing content, leading to smarter content decisions and clear ROI from your video strategy.

Business Services: Zoom for Sales

Revenue Accelerator: Win/Loss Analysis

Zoom Revenue Accelerator automatically analyzes closed deals to generate a more complete deal win/loss story (summary, key learnings, customer quotes) directly from sales conversations, reducing the manual effort of post-game analysis.
This provides every rep and manager with objective evidence of what worked and what didn't, serving as a built-in sales analyst for coaching, which helps teams learn from every deal.

Revenue Accelerator: Account List and Overview

This unified dashboard consolidates CRM data, conversation insights, and deal activity, automatically providing you with a more complete picture of account health signals across your entire book of business.
Sellers and leaders can quickly assess risks, prioritize goals, and use the enhanced "Ask Anything" feature to course-correct before deals stall or forecasts are missed.

Revenue Accelerator: Pre-Meeting Consent Enhancements

This feature provides a customizable consent screen before participants join Zoom, Microsoft Teams, or Google Meet meetings that will be recorded with Zoom Revenue Accelerator, allowing meeting participants to approve or decline recording.
It supports the customizable compliance often needed by teams in more regulated industries such as finance, healthcare, and government.

Business Services: Zoom CX

Zoom Virtual Agent: Templates for HR, Real Estate, and E-Commerce

We've expanded the library of industry-specific Virtual Agent templates (for HR, Real Estate, and E-commerce) that are pre-configured with industry knowledge and skills, accelerating the virtual agent build-out process.
Customers achieve a faster time to value by customizing and activating these ready-to-launch agents with real-world use cases specific to their industry.

Zoom Virtual Agent: Engagement Event Logs

Admins now get a chronological, second-by-second log of every AI-driven interactions (customer actions, agent responses, system triggers), solving the problem of limited visibility beyond summaries or transcripts.
This tool makes troubleshooting and optimization significantly easier, allowing admins to spot exactly where an interaction slowed, failed to escalate, or took an unexpected turn.

Zoom Virtual Agent: Enhanced Preview Experience

This feature enables admins to pass real test variables (like user name, product type, or region) directly into the preview tool, eliminating the need for hard-coded data during testing.
Teams can save time and reduce errors by previewing realistic, personalized conversations for both chat and voice agents to verify behavior before launch.

Zoom Virtual Agent: Voice Tuning

You can now easily adjust parameters like stability, speed, and style for your voice agent, giving you more control to refine the voice to match your brand preferences thoughtfully.
The result is a much more natural, authentic, and satisfactory caller experience.

Zoom Virtual Agent for Voice and Chat: Deep integration with MSD, Intercom, Gorgias

Deep CRM integration now allows Virtual Agent to not only create new tickets but also view, open, and update existing tickets in Microsoft Dynamics, Intercom, and Gorgias, expanding capabilities beyond simple ticket creation.
This empowers agents to manage support issues and complete the end-to-end virtual agent experience without needing to switch to external systems, reducing friction and saving time.

Microsoft Teams & Slack as a Channel

Slack and Microsoft Teams can now be integrated directly into Zoom Contact Center as a messaging channel, solving the problem of employees needing to switch tools for internal help desk support.
Managers gain complete visibility and control (e.g., conversation history, transfers), and all engagement data flows natively into ZCC reporting and logs.

Work Item Routing

This feature automatically routes non-conversational tasks (e.g., follow-ups, case updates) to contact center agents just like live engagements, solving the problem of inconsistent or manual handling of critical offline work.
It helps keep agents on track with their work items and gives managers more visibility into the time spent on them, helping to ensure that nothing falls through the cracks and boosting operational efficiency.

Industry Solutions

Healthcare: EHR Integration Open API

The integration with Novelvox enables Direct-to-Record Documentation, allowing clinicians to send AI-generated clinical notes directly into their EHR systems for review and signature, bypassing the manual copy-paste step.
It drives interoperability and helps clinicians reclaim time for patient care by streamlining the documentation process using a secure, standards-based approach.

Developer Platform: Meeting SDK On-Behalf-Of Token

The On-Behalf-Of (OBF) Token is now enforced for companion apps to identify the user they represent, and the Active Apps Notifier clearly displays this association, addressing the issue of anonymous app joins.
This builds a more trusted meeting experience, providing participants clarity and giving admins better control over how apps access meeting content.

Developer Platform: RTMS for Zoom Webinars

Real-time Media Streams (RTMS) are now available for Zoom Webinars, providing structured, real-time access to content (transcripts, screen shares) via Zoom APIs and WebSockets.
It enables developers to directly capture and process webinar data for AI insights and analytics without relying on Meeting SDK bots or local recordings, which unlocks new application possibilities (e.g., building learning modules in real time).

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Zoom Workplace

Get more done and accelerate collaboration effortlessly on a single app. This month, we're introducing new ways to communicate and stay connected.

Meetings : Live Summary

• Capture key takeaways and follow the conversation without tedious manual note-taking. If you join late, you can quickly catch up on the conversation.
• AI Companion provides a live summary of your meeting discussion points and action items in real time. If an agenda is provided, the summary will categorize discussion points to align with the agenda topics.

Team Chat : Continuous 1:1 Chats in Meetings

• Eliminate communication silos and never lose context with a single, continuous thread for all your direct messages with another user. This means fewer silos, no lost contacts, and faster follow-ups.
• Your chat with someone from an instant meeting carries into your 1:1 chat. You can see all past direct messages from that user when you're in a 1:1 meeting with them, and side chats in a larger meeting persist in your 1:1 channel afterward.

Phone : Mobile Call Queue Management

• Managing call queues just got easier. Managers and supervisors can now monitor and control their queues directly from the Zoom Workplace mobile app.
• Whether you’re on the go or just stepped away from your desk, you can:
  • View real-time queue performance and call statistics
  • Check team member availability
  • Adjust queue participation with a single tap

Productivity

Ideate, create, and deliver effectively with AI-first productivity tools to improve brainstorming, project planning, and decision-making.

Clips : Clips + AI Avatar in Virtual Waiting Room

• Enhance the attendee experience and provide pre-meeting context with streamlined simplicity. You can add a unique and custom intro for attendees.
• Personalize your waiting room with new or existing Zoom Clips. Create your own AI avatar to introduce the meeting topic from the waiting room.

Whiteboard : New Object Type: User Cards

• Easily assign users to tasks, build organization charts, and track key customer stakeholders with interactive user profile cards. The cards sync in real time, making them fantastic for internal team tracking or customer-facing projects.
• Search your top Zoom contacts and easily add them to the canvas to create real-time interactive user profile cards.

Scheduler : Payments - Integration with Stripe

• Monetize your time quickly by allowing clients to pay seamlessly when they book. Upfront payments help secure your revenue and reduce no-shows, ensuring serious attendees fill your calendar.
• Clients can book and pay upfront, all within Zoom Scheduler, using the direct Stripe integration. This simplifies your workflow by combining booking, payment, and confirmation into one seamless step. This feature will be available in the US and in the UK.

Hub : Hub AI: Create, find, and ask with AI Companion

• Quickly gather insights from your files, saving time searching and sifting through documents. This provides an AI-first centralized repository to access all your Zoom assets and create content.
• Select several files and ask AI Companion questions directly about their contents, such as summaries, key points, or even to extract content where you're mentioned. It can pull information from all your Zoom files.

Zoom Webinars & Events

Inspire customers and prospects with high-impact events and extend your content's value.

Analytics Enhancements

• Gain visual insights to spot engagement trends faster with clearer, unified single and recurring session analytics.
• Event organizers can quickly understand event performance, with standardized event definitions and visual charts. This new experience is on by default but provides a toggle back to the legacy view before its retirement in late 2025.

AI Summary and AI Companion Attendee Experience

• Give webinar attendees context when they need it and reduce host interruptions. Late attendees can quickly get caught up using hero prompts, and the first 1,000 attendees can ask questions without interrupting the speaker.
• Participants can use AI Companion to get AI-generated catch-up summaries if they join late. Hosts receive an editable AI summary post-event that they can include in follow-up emails. Hosts can also control access to AI Companion questions before or during the webinar.

Content Generation with AI Companion in 9 Languages

• Scale your content engine by transforming one-time events into a marketing engine to engage wider, global audiences. This removes the bottleneck for small marketing teams, allowing you to leverage AI to produce high-quality content without waiting for content resources.
• AI Content Generation is now available in 9 different languages including French, Spanish, German, Italian, Dutch, Portuguese, Mandarin Chinese (Simplified and Traditional), and Japanese. It extends your event content by transforming webinar recordings into multiple marketing assets seamlessly!

Zoom for Sales

Equip your sellers with more information to reduce sales cycles.

Custom AI Companion Included in Revenue Accelerator

• Get personalized intelligence that matches your organization’s sales style and methodology. This brings the power of Custom AI Companion deeper into the sales workflow, optimizing team-wide processes.
• Custom AI Companion features are now included with an active Revenue Accelerator license at no additional charge. This allows sales teams to build custom agents, personalize agentic skills, and automatically generate deal-specific insights that align with your team's workflow.

Auto Dialer

• Outreach Integration
  • Complete your Outreach tasks faster directly from Zoom Workplace, helping reduce "toggle tax" and app switching. This helps sellers spend more time connecting with prospects by automating repetitive administrative work.
  • Import prospects from Outreach to create call lists. You can complete Outreach tasks directly in Zoom Workplace, and the outcomes are automatically logged, with disposition types mapped between Zoom Auto Dialer and Outreach to track performance consistently.

Zoom CX

Deliver connected, AI-first experiences designed to increase customer satisfaction and build loyalty. Our approach starts with connection, helping resolve customer issues quickly and making interactions feel personal.

Zoom Virtual Agent: Bring Your Own Voice

• Stay true to your brand's voice and create more connected, personalized customer experiences.
• Admins can name, configure language and accent settings, and adjust voice parameters to create a distinctive voice identity. You can choose from voices in the same way you choose from Zoom's default voices, and easily create multiple cloned voices to fit different purposes and agent personas.

AI Trending Topics

• Easily stay informed at a glance with the most common themes from customer interactions. Leaders can instantly see what's driving volume or dissatisfaction across the entire contact center to improve service.
• Discover trending topics that agents and virtual agents are discussing with customers. Gain context surrounding the issues that happen most and their root causes.

AI Insights for Forecasting

• Save time spent on the manual work of forecasting and help teams plan with confidence. Designed to make one of the hardest parts of contact center management easier, AI Companion in Workforce Management (WFM) answers questions about previous forecasts and provides insights on accuracy and trends.

Group SMS

• Increase SMS engagement and save time sending messages to multiple numbers in the same interaction. Agents can loop in a colleague, supervisor, or family member of the customer, to streamline support and service.
• Effortlessly send SMS messages to multiple participants in the same conversation thread. It supports both inbound and outbound group SMS.

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Zoom AI Companion Update

Zoom AI Companion is expanding its reach, becoming a more powerful and personalized assistant that works for you across more platforms and specialized workflows.

Custom agent builder for the Custom AI Companion add-on

Admins can build powerful, customized AI agents to automate routine company workflows for teams.
Automate tasks like technical support for password resets or software installation, reducing manual work for IT and ensuring faster, on-brand service for employees. It also uses the Model Context Protocol (MCP) to integrate data from apps like Linear, Atlassian, Asana, and Box, giving your custom agents real-time, relevant information from your unique external sources.

Custom AI Companion enhancements

Your AI assistant needs access to all your company's information to give you the most accurate and relevant answers.
By including data from SharePoint and ServiceNow, responses to AI Companion queries will be more relevant and accurate, so users can interact directly with ServiceNow knowledge bases to get the answers they need quickly.

Bring AI Companion to third-party meetings

Take the power of AI Companion with you to meetings outside of Zoom, ensuring you never miss a key insight. Customers on paid Workplace plans no longer need the Custom AI Companion add-on to get this functionality.
Get meeting summaries wherever you meet—including Google Meet and Microsoft Teams (with WebEx coming soon). All your meeting summaries are in one place for easy access, and you can simply set up AI Companion to attend a meeting and take notes if you are double-booked.

Zoom Workplace

Zoom Meetings: Expanded gesture reactions

Express yourself naturally in a virtual meeting without manually clicking a button. You can easily trigger new animated reactions like thumbs up, hearts, and fireworks just by gesturing with your hands. These reactions work across the desktop, mobile apps, and Zoom for Web, making communication more engaging no matter where you are.

Zoom Meetings: Video auto-framing

Intelligent tracking keeps you perfectly centered in the video frame, so you don't have to worry about manually shifting your camera.
Zoom detects your position and automatically adjusts, so you no longer worry about moving out of view when you shift positions. This helps you easily maintain engagement and visual consistency for your audience.

Productivity

Zoom Clips: Waiting room clips

Use the waiting time effectively to greet guests or share important information with personalized content.
Select any existing clip from your library to instantly personalize your meeting's waiting room. You can even create an AI Avatar clip to greet participants or introduce the meeting's content, saving you time by reusing existing content without leaving Zoom.

Zoom Whiteboard: Generate a whiteboard from meetings

Turn your conversations into visual, actionable plans the moment your meeting starts.
AI Companion can generate collaborative whiteboards directly from the Zoom meeting discussion, summarizing and populating whiteboard templates for you. This streamlines meeting outcomes with visual, editable content for faster follow-up.

Zoom Whiteboard: Generate templates with AI Companion

Skip the blank canvas and start brainstorming and planning instantly with a template personalized for your specific project.
You can create multi-frame boards from a simple, natural language prompt. This helps kick off brainstorms with pre-populated information and boosts engagement with built-in quick actions like stickers and timers.

Zoom Spaces

Zoom Spaces: Zoom for Cisco Rooms

Zoom and Cisco are partnering to provide customers with more choice and flexibility with Zoom for Cisco Rooms, giving customers the same high-quality Zoom Meetings experience on Cisco hardware.

Pexip for Zoom Rooms

For Zoom Rooms customers needing to join Microsoft Teams meetings, Pexip delivers an in-room experience that includes one-touch joining, wired and wireless content sharing, and full support for dual-screen systems.
Meetings via Pexip also support easy lobby bypass, 1080p resolution, and branding personalization tailored to your organization.
Pexip is a certified Zoom ISV Exchange partner, so you can get Pexip directly from your Zoom representative.

Business Services

We're bringing more AI power to customer experience, helping agents stay refreshed, automating complex customer journeys, and closing the loop on quality across all channels.

Logitech certified headsets

Logitech's Zone Wireless 2 and the Zone Wired 305 headsets are now officially certified for Zoom Contact Center, giving agents a high-quality headset.

Cobrowse for video engagements

Easily assist customers with website navigation, form completion, and more.
Built-in privacy measures help sensitive personal information stay hidden, while you stay in sync with customers to provide effective support during your engagements.

Quality management for email engagements

Ensure consistent service quality across all touchpoints, not just voice and chat interactions.
Email interactions from Zoom Contact Center can now be analyzed and reviewed within Zoom Quality Management (QM). Users can search the content of emails and complete evaluations for these interactions, helping you maintain high-quality standards across every channel.

Zoom Virtual Agent for voice and chat: Deep integration with Zendesk, ServiceNow, and Salesforce (Virtual Agent)

Manage support issues and complete full ticket workflows without switching between different systems.
Zoom Virtual Agent can autonomously create, fetch, and update tickets in your third-party ticketing systems. For chat, this expands to full ticket visibility and management, and for voice, it empowers users to manage support issues without switching to external systems.
Customers can now view and update open tickets directly within ZVA.

AI Expert Assist for email

Bring the efficiency and accuracy of AI-powered agent support to one of your most common support channels: email.
Agents can access the same real-time knowledge retrieval, guidance, and automation available in voice and messaging, directly in their email workflow.
They get AI-recommended “Next Best Actions” based on the latest customer email, with clear highlights showing what triggered each suggestion. Plus, seamless translation means agents can engage customers in any supported language effortlessly.

AI conversation tags

AI automatically classifies conversations, ensuring the right coaching and analytics are applied every time, eliminating manual work for sales reps.
Automatically apply specific scorecards and briefs only to the relevant conversation types. You get both default tags for quick setup and custom tags tailored to your specific business needs.

Customize recorder

Maintain brand consistency and professionalism when recording sales calls, even with third-party meeting providers.
You can upload a custom profile image and set the recorder's name, chat prompt, and audio prompt to align with your brand. This is flexible for every meeting, allowing you to tailor customizations to third-party meetings with varying purposes.

Deal Explorer: Email and SMS

Get a comprehensive picture of deal health by including all critical data, not just meeting notes.
You can now ask questions, and Deal Explorer will surface insights from your team's emails and SMS conversations. Review citations show you exactly which conversations the information came from, ensuring you get a more complete picture of deal health, progress, and risks.

AI content generation now available in EU infrastructure

Expand your reach and maximize the investment of your event content, now for our customers hosted in the EU.
You can now extend the life of your Zoom Events recordings by transforming them into marketing assets. This removes creative barriers by leveraging AI Companion to produce high-quality content, making it easy to scale content generation even with limited teams and resources.

Developer Platform and Integrations

Zoom CX for Salesforce Service Cloud Voice

Empower agents by bringing the best of Zoom CX directly into their Salesforce environment.
Agents can handle Zoom Contact Center voice interactions natively inside Salesforce with centralized intelligent routing. This integration helps improve quality and accuracy with built-in recording, real-time transcription, Quality Management (QM), and Workforce Management (WFM).

Cloud recording transcripts and meeting summaries for Video SDK

Enhance your Video SDK application with rich, AI-powered meeting insights from cloud recordings.
You can now add meeting transcripts and summaries from cloud recordings directly to your Video SDK app. Give users control over which cloud recording features they want to capture, with summaries containing highlights of key topics discussed, action items, and next steps.

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Zoom AI Companion is agentic!

Zoom customers can now experience even greater productivity through the addition of agentic AI skills, agents, and models as we elevate AI Companion across our entire platform. This expansion can help you get more done by executing tasks on your behalf. It knows which agents and skills to tap into and uses reasoning and memory to make decisions, solve complex problems, and learn over time.

Let AI Companion(schedule meetings) for you

Transform how you coordinate meetings with agentic AI that works in the background to handle the scheduling complexity.
AI Companion will:

• Automatically coordinate with attendees when conflicts arise
• Set up group chats to find mutually available times
• Handle all the back-and-forth communication via chat and email
• Keep you informed when input is needed and send you a proposed agenda

It's perfect for eliminating the tedious work of finding time slots that work for everyone.

ZM+ deployment option now available

Enable a broader set of models with our new middle-ground AI option Zoom-Hosted Models Plus (ZM+) that extends ZMO capabilities by adding Anthropic models via Amazon Bedrock to the Zoom-hosted models.
This solution offers:

• Expanded access to industry-leading AI models features without third-party model processing
• Alignment with data residency preferences for supported regions
• Model processing remains under Zoom's technical control
• Contact your sales representative to switch to the ZM+ option

Updated privacy and security whitepaper

The latest version includes Custom AI Companion features, ZM+ details, and other new AI capabilities. A customer webinar on August 26th will discuss AI privacy and security topics in detail.
View the whitepaper.
Register for webinar

Zoom Workplace

Zoom Workplace enables you to reimagine teamwork with AI Companion. Our open collaboration platform with AI Companion helps teams streamline communications, improve productivity, optimize in-person time, and increase employee engagement. Check out the latest enhancements below.

Improved Team Chat message flow

Streamline your communication with an enhanced new message experience that automatically converts named group chats into channels, reducing DM clutter and giving admins better visibility and control over team conversations.

Zoom Hub launches

Your central repository for all Zoom files is now available:

• Access, organize, and manage all Zoom files without leaving the Zoom Workplace app
• Create and store Docs, Whiteboards, and Clips in one place
• Experience seamless content creation with our built-in AI Companion integration
• Enjoy universal file management with folders, search, and collaboration features

Enhanced Zoom Tasks with AI

Let AI Companion organize your workload with smart features including:

• Auto-grouping of recommended tasks to reduce overwhelm
• Auto-fill task details to save time on manual entry
• Smart task lists that organize tasks into matching categories
• Intelligent suggestions based on your existing tasks and patterns

Productivity

Guest email collection for Clips
Improve security and compliance while gaining visibility into who views your content by requiring guest viewers to either sign in to Zoom or provide their email before accessing clips. Set requirements at account, group, user, or individual clip levels.

Localized Scheduler booking pages
Provide a tailored experience for global audiences by automatically formatting dates, times, and notifications in your audience’s preferred language and location, ensuring clear communication across different regions.

Business Services

Zoom’s Business Services help you leave a lasting impression on your customers and help to build long-lasting relationships at every stage of the customer journey. From our AI-enabled contact center and conversation analytics tools, to our hybrid and virtual events solutions, we’ll help you deliver personalized, memorable experiences that drive brand loyalty and improve customer engagement.

Zoom Virtual Agent now for Zoom Phone and a new Concierge use case

Extend ZVA's powerful capabilities to Zoom Phone, enabling 24/7 concierge services that can:

• Answer questions, book appointments, and route calls intelligently
• Provide conversational experiences that feel natural and on-brand
• Handle routine calls without traditional phone trees
• Turn every call into an opportunity with personalized responses

Enhanced Zoom Virtual Agent admin experience

New in-product help bar provides onboarding guides, support articles, release notes, and instructional videos directly within the admin interface for streamlined onboarding, support, and admin best practices.

Unified customer journey analytics

See the complete story from Zoom Virtual Agent to Zoom Contact Center with unified analytics that track customer interactions across both AI and human agents, including escalation points and outcomes.

AI adherence insights for Zoom Workforce Management

Monitor agent adherence trends with AI-generated pattern analysis for root cause identification, and data-driven insights for smarter staffing decisions.

AI conversation tags

Automatically classify conversations by type (Demo, QBR, etc.), with no manual work for reps. Admins can customize tags, and they become powerful automation triggers for briefs, scorecards, and playbooks, with both default tags for quick setup and custom tags for specific business needs. Tags are visible and filterable across Revenue Accelerator, so leaders can instantly find and analyze the right conversations, and tailor their coaching at scale.

Deal Explorer: Email and SMS analysis

Get a complete picture of deal health by including critical data from emails and text messages alongside call transcripts, with citations showing exactly which conversations provided key insights. This means when you ask Deal Explorer about deal health, progress, or risk, it's pulling from all relevant conversation types - not just meetings.

“Zoom Sessions” rebrands to “Zoom Webinars Plus”
Our premium webinar solution just got a new name. Create broadcast-quality webinars that captivate your audience. Coordinate seamlessly behind the scenes. Turn every recording into valuable on-demand content.

Production Studio in the cloud
Create professional-quality webinars with cloud-based mixing capabilities that remove dependencies on network bandwidth and host computer performance, included at no additional cost with Webinars Plus and Events.

Ask AI Companion attendee panel for Zoom Webinars
Help late attendees catch up instantly with AI-generated summaries of what they missed, reducing host interruptions and keeping presentations focused. Hosts can enable/disable as needed during sessions.

Industry Solutions

Our powerful AI-first work platform offers mission-critical applications that help consolidate communications, connect people, and collaborate better together in the boardroom, classroom, operating room, and everywhere in between.

Zoom Workplace for Clinicians enhancements

Usage-based pricing for clinical notes
New flexible pricing options for clinical notes are available. Choices include: Unlimited (no restriction to the number of clinical notes generated), Pay-as-you-go (per clinical note charge), or Pre-pay (credits for fixed number of clinical notes).
Custom templates
In addition to the various pre-set clinical note templates (including a number of new behavioral-health templates), admins can build customized templates using AI Studio builder, and users can also be enabled to build and edit their templates.

Zoom Workplace for Frontline enhancements: CSV uploads

Now you can upload a CSV file with group members instead of manually entering them to save time setting up your frontline shifts.

Developer Platform and Integrations

Spacera joins ISV Exchange program
This partnership brings Spacera’s intelligent, vendor-agnostic meeting room management solution to Zoom Rooms customers worldwide—making it even easier to maintain reliable, insight-driven collaboration spaces.

Enhanced events dashboard

Gain visibility into webhook, QSS, and RTMS performance with centralized monitoring, success rate tracking, and faster debugging capabilities for reliable integrations at scale.

Realtime Media Streams (RTMS) - New JavaScript APIs

Zoom Desktop Client v6.5.5 introduces powerful new JavaScript APIs for Realtime Media Streams, allowing developers to control RTMS streams directly in meetings while giving hosts approval controls and participants clear visibility through app names on video tiles. The update also adds an Active App Notifier that enhances transparency and helps drive app discovery and adoption.

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