Zoom Release Notes

All Zoom Release Notes

• Sep 1, 2025

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    Sep 1, 2025
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    Oct 11, 2025
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    Oct 11, 2025
  

  Zoom Meetings by Zoom

  September 2025 21 Updates

  Zoom AI Companion expands across platforms with a Custom AI Companion builder, real-time MCP data integration, and cross-meeting summaries. New capabilities span AI meeting notes, gestures, auto-framing, and deep integrations with Zendesk, ServiceNow, Salesforce plus EU content generation.

  Zoom AI Companion is expanding its reach, becoming a more powerful and personalized assistant that works for you across more platforms and specialized workflows.

  Custom agent builder for the Custom AI Companion add-on Admins can build powerful, customized AI agents to automate routine company workflows for teams. Automate tasks like technical support for password resets or software installation, reducing manual work for IT and ensuring faster, on-brand service for employees. It also uses the Model Context Protocol (MCP) to integrate data from apps like Linear , Atlassian , Asana , and Box , giving your custom agents real-time, relevant information from your unique external sources.

  Custom AI Companion enhancements Your AI assistant needs access to all your company's information to give you the most accurate and relevant answers. By including data from SharePoint and ServiceNow , responses to AI Companion queries will be more relevant and accurate, so users can interact directly with ServiceNow knowledge bases to get the answers they need quickly.

  Bring AI Companion to third-party meetings Take the power of AI Companion with you to meetings outside of Zoom, ensuring you never miss a key insight. Customers on paid Workplace plans no longer need the Custom AI Companion add-on to get this functionality. Get meeting summaries wherever you meet—including Google Meet and Microsoft Teams (with WebEx coming soon). All your meeting summaries are in one place for easy access, and you can simply set up AI Companion to attend a meeting and take notes if you are double-booked.

  Zoom Workplace Zoom Workplace is designed to reduce friction and simplify your work day, whether you're in a meeting or catching up later.

  Zoom Meetings: Expanded gesture reactions Express yourself naturally in a virtual meeting without manually clicking a button.. You can easily trigger new animated reactions like thumbs up, hearts, and fireworks just by gesturing with your hands. These reactions work across the desktop , mobile apps , and Zoom for Web , making communication more engaging no matter where you are.

  Zoom Meetings: Video auto-framing Intelligent tracking keeps you perfectly centered in the video frame, so you don't have to worry about manually shifting your camera. Zoom detects your position and automatically adjusts, so you no longer worry about moving out of view when you shift positions. This helps you easily maintain engagement and visual consistency for your audience.

  Productivity Zoom Clips: Waiting room clips Use the waiting time effectively to greet guests or share important information with personalized content. Select any existing clip from your library to instantly personalize your meeting's waiting room. You can even create an AI Avatar clip to greet participants or introduce the meeting's content, saving you time by reusing existing content without leaving Zoom.

  Zoom Whiteboard: Generate a whiteboard from meetings Turn your conversations into visual, actionable plans the moment your meeting starts. AI Companion can generate collaborative whiteboards directly from the Zoom meeting discussion, summarizing and populating whiteboard templates for you. This streamlines meeting outcomes with visual, editable content for faster follow-up.

  Zoom Whiteboard: Generate templates with AI Companion Skip the blank canvas and start brainstorming and planning instantly with a template personalized for your specific project. You can create multi-frame boards from a simple, natural language prompt. This helps kick off brainstorms with pre-populated information and boosts engagement with built-in quick actions like stickers and timers.

  Zoom Spaces Zoom Spaces: Zoom for Cisco Rooms Zoom and Cisco are partnering to provide customers with more choice and flexibility with Zoom for Cisco Rooms, giving customers the same high-quality Zoom Meetings experience on Cisco hardware.

  Pexip for Zoom Rooms For Zoom Rooms customers needing to join Microsoft Teams meetings, Pexip delivers an in-room experience that includes one-touch joining, wired and wireless content sharing, and full support for dual-screen systems. Meetings via Pexip also support easy lobby bypass, 1080p resolution, and branding personalization tailored to your organization. Pexip is a certified Zoom ISV Exchange partner, so you can get Pexip directly from your Zoom representative.

  Business Services We're bringing more AI power to customer experience, helping agents stay refreshed, automating complex customer journeys, and closing the loop on quality across all channels.

  Logitech certified headsets Logitech's Zone Wireless 2 and the Zone Wired 305 headsets are now officially certified for Zoom Contact Center, giving agents a high-quality headset.

  Cobrowse for video engagements Easily assist customers with website navigation, form completion, and more. Built-in privacy measures help sensitive personal information stay hidden, while you stay in sync with customers to provide effective support during your engagements.

  Quality management for email engagements Ensure consistent service quality across all touchpoints, not just voice and chat interactions. Email interactions from Zoom Contact Center can now be analyzed and reviewed within Zoom Quality Management (QM). Users can search the content of emails and complete evaluations for these interactions, helping you maintain high-quality standards across every channel.

  Zoom Virtual Agent for voice and chat: Deep integration with Zendesk, ServiceNow, and Salesforce (Virtual Agent) Manage support issues and complete full ticket workflows without switching between different systems. Zoom Virtual Agent can autonomously create, fetch, and update tickets in your third-party ticketing systems. For chat, this expands to full ticket visibility and management, and for voice, it empowers users to manage support issues without switching to external systems. Customers can now view and update open tickets directly within ZVA.

  AI Expert Assist for email Bring the efficiency and accuracy of AI-powered agent support to one of your most common support channels: email. Agents can access the same real-time knowledge retrieval, guidance, and automation available in voice and messaging, directly in their email workflow. They get AI-recommended “Next Best Actions” based on the latest customer email, with clear highlights showing what triggered each suggestion. Plus, seamless translation means agents can engage customers in any supported language effortlessly.

  AI conversation tags AI automatically classifies conversations, ensuring the right coaching and analytics are applied every time, eliminating manual work for sales reps. Automatically apply specific scorecards and briefs only to the relevant conversation types. You get both default tags for quick setup and custom tags tailored to your specific business needs.

  Customize recorder Maintain brand consistency and professionalism when recording sales calls, even with third-party meeting providers. You can upload a custom profile image and set the recorder's name, chat prompt, and audio prompt to align with your brand. This is flexible for every meeting, allowing you to tailor customizations to third-party meetings with varying purposes.

  Deal Explorer: Email and SMS Get a comprehensive picture of deal health by including all critical data, not just meeting notes. You can now ask questions, and Deal Explorer will surface insights from your team's emails and SMS conversations. Review citations show you exactly which conversations the information came from, ensuring you get a more complete picture of deal health, progress, and risks.

  AI content generation now available in EU infrastructure Expand your reach and maximize the investment of your event content, now for our customers hosted in the EU. You can now extend the life of your Zoom Events recordings by transforming them into marketing assets. This removes creative barriers by leveraging AI Companion to produce high-quality content, making it easy to scale content generation even with limited teams and resources.

  Developer Platform and Integrations Zoom CX for Salesforce Service Cloud Voice Empower agents by bringing the best of Zoom CX directly into their Salesforce environment. Agents can handle Zoom Contact Center voice interactions natively inside Salesforce with centralized intelligent routing. This integration helps improve quality and accuracy with built-in recording, real-time transcription, Quality Management (QM), and Workforce Management (WFM).

  Cloud recording transcripts and meeting summaries for Video SDK Enhance your Video SDK application with rich, AI-powered meeting insights from cloud recordings. You can now add meeting transcripts and summaries from cloud recordings directly to your Video SDK app. Give users control over which cloud recording features they want to capture, with summaries containing highlights of key topics discussed, action items, and next steps.

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• Aug 1, 2025

  • Parsed from source:
    Aug 1, 2025
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    Oct 4, 2025
  

  Zoom Meetings by Zoom

  August 2025 22 Updates

  Zoom unveils agentic AI expansion with new skills and models, plus ZM+ for expanded AI access and privacy controls. The update bundles Workplace enhancements, unified analytics, smarter tasks, secure guest access, and Webinar rebranding for a broader, AI-powered collaboration platform.

  Zoom AI Companion is agentic!

  Zoom customers can now experience even greater productivity through the addition of agentic AI skills, agents, and models as we elevate AI Companion across our entire platform. This expansion can help you get more done by executing tasks on your behalf. It knows which agents and skills to tap into and uses reasoning and memory to make decisions, solve complex problems, and learn over time.

  Let AI Companion(schedule meetings) for you

  Transform how you coordinate meetings with agentic AI that works in the background to handle the scheduling complexity. AI Companion will:

  • Automatically coordinate with attendees when conflicts arise
  • Set up group chats to find mutually available times
  • Handle all the back-and-forth communication via chat and email
  • Keep you informed when input is needed and send you a proposed agenda

  It's perfect for eliminating the tedious work of finding time slots that work for everyone.

  ZM+ deployment option now available

  Enable a broader set of models with our new middle-ground AI option Zoom-Hosted Models Plus (ZM+) that extends ZMO capabilities by adding Anthropic models via Amazon Bedrock to the Zoom-hosted models. This solution offers:

  • Expanded access to industry-leading AI models features without third-party model processing
  • Alignment with data residency preferences for supported regions
  • Model processing remains under Zoom's technical control
  • Contact your sales representative to switch to the ZM+ option

  Updated privacy and security whitepaper

  The latest version includes Custom AI Companion features, ZM+ details, and other new AI capabilities. A customer webinar on August 26th will discuss AI privacy and security topics in detail. View the whitepaper. Register for webinar

  Zoom Workplace

  Zoom Workplace enables you to reimagine teamwork with AI Companion. Our open collaboration platform with AI Companion helps teams streamline communications, improve productivity, optimize in-person time, and increase employee engagement. Check out the latest enhancements below.

  Improved Team Chat message flow

  Streamline your communication with an enhanced new message experience that automatically converts named group chats into channels, reducing DM clutter and giving admins better visibility and control over team conversations.

  Zoom Hub launches

  Your central repository for all Zoom files is now available:

  • Access, organize, and manage all Zoom files without leaving the Zoom Workplace app
  • Create and store Docs, Whiteboards, and Clips in one place
  • Experience seamless content creation with our built-in AI Companion integration
  • Enjoy universal file management with folders, search, and collaboration features

  Enhanced Zoom Tasks with AI

  Let AI Companion organize your workload with smart features including:

  • Auto-grouping of recommended tasks to reduce overwhelm
  • Auto-fill task details to save time on manual entry
  • Smart task lists that organize tasks into matching categories
  • Intelligent suggestions based on your existing tasks and patterns

  Productivity

  Guest email collection for Clips Improve security and compliance while gaining visibility into who views your content by requiring guest viewers to either sign in to Zoom or provide their email before accessing clips. Set requirements at account, group, user, or individual clip levels.

  Localized Scheduler booking pages Provide a tailored experience for global audiences by automatically formatting dates, times, and notifications in your audience’s preferred language and location, ensuring clear communication across different regions.

  Business Services

  Zoom’s Business Services help you leave a lasting impression on your customers and help to build long-lasting relationships at every stage of the customer journey. From our AI-enabled contact center and conversation analytics tools, to our hybrid and virtual events solutions, we’ll help you deliver personalized, memorable experiences that drive brand loyalty and improve customer engagement.

  Zoom Virtual Agent now for Zoom Phone and a new Concierge use case

  Extend ZVA's powerful capabilities to Zoom Phone, enabling 24/7 concierge services that can:

  • Answer questions, book appointments, and route calls intelligently
  • Provide conversational experiences that feel natural and on-brand
  • Handle routine calls without traditional phone trees
  • Turn every call into an opportunity with personalized responses

  Enhanced Zoom Virtual Agent admin experience

  New in-product help bar provides onboarding guides, support articles, release notes, and instructional videos directly within the admin interface for streamlined onboarding, support, and admin best practices.

  Unified customer journey analytics

  See the complete story from Zoom Virtual Agent to Zoom Contact Center with unified analytics that track customer interactions across both AI and human agents, including escalation points and outcomes.

  AI adherence insights for Zoom Workforce Management

  Monitor agent adherence trends with AI-generated pattern analysis for root cause identification, and data-driven insights for smarter staffing decisions.

  AI conversation tags

  Automatically classify conversations by type (Demo, QBR, etc.), with no manual work for reps. Admins can customize tags, and they become powerful automation triggers for briefs, scorecards, and playbooks, with both default tags for quick setup and custom tags for specific business needs. Tags are visible and filterable across Revenue Accelerator, so leaders can instantly find and analyze the right conversations, and tailor their coaching at scale.

  Deal Explorer: Email and SMS analysis

  Get a complete picture of deal health by including critical data from emails and text messages alongside call transcripts, with citations showing exactly which conversations provided key insights. This means when you ask Deal Explorer about deal health, progress, or risk, it's pulling from all relevant conversation types - not just meetings.

  “Zoom Sessions” rebrands to “Zoom Webinars Plus” Our premium webinar solution just got a new name. Create broadcast-quality webinars that captivate your audience. Coordinate seamlessly behind the scenes. Turn every recording into valuable on-demand content.

  Production Studio in the cloud Create professional-quality webinars with cloud-based mixing capabilities that remove dependencies on network bandwidth and host computer performance, included at no additional cost with Webinars Plus and Events.

  Ask AI Companion attendee panel for Zoom Webinars Help late attendees catch up instantly with AI-generated summaries of what they missed, reducing host interruptions and keeping presentations focused. Hosts can enable/disable as needed during sessions.

  Industry Solutions

  Our powerful AI-first work platform offers mission-critical applications that help consolidate communications, connect people, and collaborate better together in the boardroom, classroom, operating room, and everywhere in between.

  Zoom Workplace for Clinicians enhancements

  Usage-based pricing for clinical notes New flexible pricing options for clinical notes are available. Choices include: Unlimited (no restriction to the number of clinical notes generated), Pay-as-you-go (per clinical note charge), or Pre-pay (credits for fixed number of clinical notes). Custom templates In addition to the various pre-set clinical note templates (including a number of new behavioral-health templates), admins can build customized templates using AI Studio builder, and users can also be enabled to build and edit their templates.

  Zoom Workplace for Frontline enhancements: CSV uploads

  Now you can upload a CSV file with group members instead of manually entering them to save time setting up your frontline shifts.

  Developer Platform and Integrations

  Spacera joins ISV Exchange program This partnership brings Spacera’s intelligent, vendor-agnostic meeting room management solution to Zoom Rooms customers worldwide—making it even easier to maintain reliable, insight-driven collaboration spaces.

  Enhanced events dashboard

  Gain visibility into webhook, QSS, and RTMS performance with centralized monitoring, success rate tracking, and faster debugging capabilities for reliable integrations at scale.

  Realtime Media Streams (RTMS) - New JavaScript APIs

  Zoom Desktop Client v6.5.5 introduces powerful new JavaScript APIs for Realtime Media Streams, allowing developers to control RTMS streams directly in meetings while giving hosts approval controls and participants clear visibility through app names on video tiles. The update also adds an Active App Notifier that enhances transparency and helps drive app discovery and adoption.

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