ActivTrak Release Notes

Release Notes: User Management (GA)

Release date: Phased rollout beginning April 1, 2026

Critical information:

Status
• General Availability (GA): Available to all eligible accounts. The Users page replaces three legacy pages (User Agents, User Aliases, Do Not Track) with a single consolidated interface for managing the complete user lifecycle.

Availability
• Plans: All paid plans (Essentials, Advanced, Essentials Plus, Professional, Premium, Enterprise)
• Rollout schedule: Phased rollout over 4 weeks
• Go-Live date: April 1, 2026 (start of rollout)
• Legacy plans: All paid accounts receive the new Users page. Legacy User Agents, User Aliases and Do Not Track pages become read-only.

Requirements
• Agent Version: N/A - This is a platform interface update. No Agent update required.
• Browser: Modern browsers (Chrome, Edge, Firefox - latest versions recommended)
• Integrations: N/A - Existing Azure AD/Entra ID, SCIM and HRDC integrations continue to work without changes.
• Permissions: Admin role required
• Commercial: Included with all paid plans at no additional cost
• Implementation: No setup required. The Users page automatically replaces legacy pages upon rollout.

What's new:
Feature description
User Management replaces three fragmented legacy pages with a single, unified Users page designed around the tasks admins actually perform. Instead of navigating between User Agents, User Aliases, and Do Not Track to complete routine operations, admins now manage the entire user lifecycle from a single location, with clear, action-oriented workflows that reduce time spent on user administration and minimize the risk of configuration errors.

Key capabilities
• Job-based action buttons: Perform common tasks with purpose-driven actions, including Delete User and Data, Delete User, Untrack Users and Retain Data, Track Users and Reset User Data. Clear copy adapts to user state (active, inactive, or unlicensed) to prevent confusion.
• Consolidated Do Not Track management: Manage all tracking exclusions in a single location with unified visibility into both user-associated and global do not track rules. Fully delete users while maintaining their identifiers on the exclusion list for compliance.
• Enhanced view organization: Navigate user management through dedicated tabs for User Records, Do Not Track and User Settings, with each view optimized for specific workflows.
• Advanced filtering: Apply multiple filter combinations across views, including Active Status, Tracking Status, Group Status, Display Name and Login Type to quickly locate and act on specific user segments.
• Bulk operations: Execute user management actions on multiple users simultaneously with clear confirmation modals and validation to prevent unintended changes.

Use cases
• Streamlined onboarding and offboarding: When employees join or leave the organization, admins can create user records proactively, manage identifiers, merge activity data across devices, delete records and add identifiers to the Do Not Track list from a single page. This replaces workflows that were previously unsupported or required navigating between three separate pages.
• License optimization at scale: Admins managing hundreds of users can quickly identify inactive or unlicensed users through dedicated views, filter to specific segments and take bulk action to reclaim licenses or clean up stale records, turning what was previously a multi-hour manual process into minutes.

Target audience
• Primary personas: Account Administrators, IT Administrators
• Fit indicators: Organizations managing multiple users with frequent onboarding/offboarding activity, teams requiring clear tracking exclusion policies for compliance, and admins seeking simplified bulk user operations. Particularly valuable for mid-enterprise accounts (30K+ ARR) managing hundreds of users.

How to access:
Once your account is enabled during the phased rollout, the Users page will automatically appear in your navigation. No action is required to activate it.
• Navigation path: Settings > Users & Groups > Users
• Legacy pages (User Agents, User Aliases, Do Not Track) will remain available in read-only mode during the transition period so admins can verify that data has been carried over correctly.

Additional information:
What's changing
The Users page becomes the primary interface for all user management tasks. User Agents, User Aliases, and the legacy Do Not Track page transition to read-only mode. Global Tracking Exclusions (previously in Account Configuration) are consolidated into the Do Not Track tab on the Users page. The Email Auto-detection setting moves from Account Configuration to the User Settings tab.

Action required
No immediate action required. All existing user data, tracking configurations, and Do Not Track rules are preserved automatically. Admins should familiarize themselves with the new interface layout and action buttons.

Data preservation
All historical user data, agent associations, group memberships, tracking statuses, and Do Not Track configurations are fully preserved during the transition.

Known limitations
• Legacy pages become read-only upon enablement. All user management actions must be performed on the new Users page.
• Once an account is enabled for the new Users page, rollback to the legacy experience is not available.

Support and success:
Support resources
• Documentation: Create and Manage Users via the Users Page (EA)
• Product update: https://support.activtrak.com/hc/en-us/articles/44685242637211
• ActivTrak Academy: Mastering User Management learning path (available with paid plans and free trials)

Support contacts
• General support: https://www.activtrak.com/support/
• Customer Success: Reach out to your Customer Success team

Feedback and performance
• Feedback channel: Submit feedback through the ActivTrak Support Center or contact your Customer Success Manager

Original source

Release date

March 31, 2026

Critical information

Status

• Early Access (EA): Available to select customers upon request. Production-ready but may have limited features.

Availability

• Plans: Available to selected paid accounts
• Rollout schedule: Early Access release (opt-in only)
• Go-live date: March 31, 2026
• Beta/EA limitations: Historical auto-detected offsets are not backfilled prior to activation. Manual overrides do not support effective-date tracking in this phase. Some legacy pages continue to use Account Time Zone for consistency.

Requirements

• Integrations: None specified
• Permissions: Account Admin role required
• Technical prerequisites: When User Time Zone is enabled, auto-detection begins after a 24-hour warm-up period.

What's new

Feature description

User time zone reporting allows you to view productivity and activity data based on each monitored user's local time zone. This improves reporting accuracy for distributed teams by eliminating split-day distortions and reducing the need for manual time conversions.

With this release, you can choose how time is calculated and displayed across Live Reports, Insights, ActivConnect, and the Activity Log - either using a single Account Time Zone or each user's local time zone.

Key capabilities

• Account-level time zone configuration: A new setting under Settings > Time Zone allows administrators to choose how activity data is calculated and displayed: Account Time Zone (default), where all metrics are calculated using the account's configured time zone, or User Time Zone, where metrics are calculated using each monitored user's local time zone.
• Auto-detect offset (user time zone mode): When User Time Zone mode is enabled, the system automatically detects each user's UTC offset based on observed activity. Offsets are derived using activity continuity logic. Daylight saving time changes are supported through observed offset changes. If no offset is available, the system falls back to the Account Time Zone.
• Manual user time zone assignment: On the Users page, Admins can view each user's effective time zone, keep the default Auto-Detect Offset, assign a specific named time zone (e.g., America/Chicago), and apply bulk time zone updates. Manual assignments take precedence over auto-detection.
• Updated dashboards using Live Data: Productivity by User, Productivity Trends, Daily Work Metrics, and Schedule Adherence now respect the selected time zone mode. In User Time Zone mode, each user's metrics are calculated using their local midnight-to-midnight boundaries.
• Updated dashboards using Insights: Insights dashboards reflect your selected time zone mode during the next scheduled refresh (within 24 hours). Visible time zone indicators have been added to Workload Balance (Users tab) and Personal Insights - Your Working Habits.
• Activity Log dual timestamp view: The Activity Log now displays two timestamp columns for the same event: Activity Date/Time (Account Time Zone) and Activity Date/Time (User Time Zone).

Use cases

Organizations with distributed teams can now view reports that reflect when work actually occurs in each user's local time zone, improving schedule visibility and trust in productivity data. Admins can standardize reporting for specific users or validate schedule adherence when business needs require a fixed time zone.

Target audience

• Primary Personas: Account Admins, Managers with access to Live Reports

How to access

For EA/Beta features

Request access: [email protected]

Access location once activated:

• Account-level time zone configuration: Navigate to Settings > Time Zone and select your preferred configuration mode.
• Manual user time zone assignment: Go to the Users page and locate the Time Zone column, and select a time zone from the dropdown.

Enhancements

• Standardized IANA time zone list used for both account and user selection.
• Improved labeling across reports to clearly indicate time zone context.
• Export updates to include the user's time zone where applicable.
• Audit log events now capture time zone configuration changes and user-level overrides.

Additional information

Known limitations

• Historical auto-detected offsets are not backfilled prior to activation.
• Manual overrides do not support effective-date tracking in this phase.
• Some legacy pages continue to use Account Time Zone for consistency.
• Auto-detected offsets apply only to activity generated after User Time Zone is enabled.

Switching modes

• Switching from Account Time Zone to User Time Zone applies new logic only to activity generated after activation (post-warm-up).
• Switching from User Time Zone to Account Time Zone resolves all timestamps to the account time zone.
• Auto-detected offsets may continue to be collected for up to 30 days after switching back, allowing detection to resume quickly if User Time Zone is re-enabled.
• No stored activity data is rewritten when switching modes.

Coaching Opportunities

When the account time zone configuration changes:

• Existing streaks are deleted.
• Coaching opportunities are not recalculated retroactively.

Support

Documentation

• Product Update: Reporting by User Time Zone
• Time Zone Settings

Support contacts

• General support: https://www.activtrak.com/support/
• Customer success: Reach out to your Customer Success team

Original source

Release date: March 18, 2026

Critical information

Status

• Early Access (EA): Available to select accounts upon request.

Availability

• Plans: All Plans
• Rollout schedule: Available March 18, 2026, for accounts currently enrolled in the NGUM Early Access program. GA rollout begins April 1, 2026, as part of the broader User Management release.
• Go-live date: March 18, 2026 (EA); April 1 - May 1, 2026 (GA phased rollout)
• EA limitations: Available only to accounts currently enrolled in the NGUM Early Access program.

Requirements

• Agent Version: N/A (platform-side feature; no minimum Agent version required)
• Browser: Chrome, Edge or Firefox (latest versions)
• Integrations: N/A
• Permissions: All roles with access to the Users page
• Commercial: N/A
• Technical prerequisites: The account must be migrated to the Next Generation User Management experience
• Implementation timeline: Immediate upon enablement

What's new

Feature description

Merge User Records allows you to consolidate multiple user records that represent the same person into a single unified record, combining all identifiers, group memberships and Agent assignments in one operation. This replaces a previously manual, multi-step process that required reassigning Agents, re-entering identifiers and deleting leftover records individually.

Key capabilities

• Bulk merge (2-10 users): Select multiple user records from the User Records tab and merge them into a single designated primary user through a guided wizard
• Optional Agent merging: Choose to consolidate all Agents into the most recently active Agent during the same operation, freeing additional licenses without a separate workflow
• Automatic data consolidation: All multi-value attributes (emails, UPNs, employee IDs, device logins, group memberships) are combined from all selected users into the merged record
• Primary user designation: Control which user's Display Name, Primary Group and Tracking Status are retained by selecting a primary user before confirming the merge
• Clean record removal: Secondary user records are permanently deleted after merging with no empty "shell" users left behind, and their identifiers are not added to the Do Not Track list

Use cases

Duplicate user records are common in accounts with complex IT environments. The same employee may appear as multiple users due to different login credentials across devices, mismatched integration records from HRIS or SSO systems, or leftover "zero Agent" shells from previous manual cleanup workflows. Merge User Records resolves all of these scenarios in a single bulk operation, reducing what was previously a three-step manual process into one guided action.

Target audience

• Primary personas: IT Administrators, ActivTrak Account Admins responsible for user management and license optimization
• Fit indicators: Accounts with duplicate user records, complex IT environments with multiple authentication methods, organizations actively managing license consumption, accounts that have undergone SSO or HRIS integration changes

How to access

For EA accounts

• Access Location: Settings > Users > User Records tab
• How to Use: Select 2-10 users using the checkboxes on the User Records tab, then click the Merge users button in the bulk action bar

For all other accounts

• GA Access: Merge User Records will be available to all accounts as part of the NGUM GA rollout beginning March 18, 2026. No action is required; accounts will be migrated automatically during the phased rollout through April 8, 2026.

Additional information

Known limitations

• Merging user records is permanent and cannot be undone. Secondary user records are deleted after the merge.
• A maximum of 10 users can be merged in a single operation.
• If identifier conflicts exist with other users in the system, the merge will be blocked until the conflict is resolved.
• When Agent merging is selected, all activity data is permanently consolidated into the most recently active Agent.

Coming soon

• Merge User Records will be included in the full NGUM GA rollout (March 18 - April 8, 2026) for all accounts
• Legacy User Agents and Computer Agents pages will transition to read-only and eventually be removed

Migration notes

• What's changing: Merge User Records replaces the previous multi-step manual workflow of reassigning Agents, re-entering identifiers and deleting duplicate records individually. The existing Merge Agents feature within a single user record remains available as a separate action.
• Action required: No. Accounts enrolled in the NGUM EA program will automatically see the new Merge users bulk action.

Support contacts

• General Support: https://www.activtrak.com/support/
• Feature-Specific Support: Contact your Customer Success team for questions about user merge operations or license optimization

Original source

Critical information

Status

• Early Access (EA): Fully released and available to all customers with access to the Users page.

Availability

• Plans: All Plans
• Rollout schedule: Immediate
• Go-live date: 3/10/2026
• Rollout phases: N/A
• Legacy plan handling: N/A
• Beta/EA limitations: N/A

Requirements

• Permissions: Admin role required to manage user groups
• Technical prerequisites: None
• Implementation timeline: Automatic upon release, no action required

What's new

Feature description

User-agent group management now automatically assigns all agents belonging to a user to the same group when any agent is assigned to a group. When an agent is reassigned to a new user, it retains its existing group memberships, which are then applied to the new user. Furthermore, any other agents already associated with that user will inherit these new group memberships. This enhancement ensures consistency in how user agents are organized, eliminates scenarios where a single user's agents could be assigned to different groups, and preserves group membership assignments. Note that a user may belong to multiple groups.

Key capabilities

• Automatic group assignment: When you assign any agent to a group, all agents for that user are automatically added to the same group
• Preserving group membership on Agent reassignment: When an agent is reassigned to a new user, the agent's group memberships are preserved and applied to the new user. All other agents associated with that user will also inherit these new group memberships.
• Consistency enforcement: Eliminates the possibility of a single user having agents in different groups
• Report alignment: Group assignments now match existing report behavior, which already treats agent data at the user level
• Simplified management: Reduces administrative overhead and potential confusion around agent group assignments
• Reversible changes: User group assignments can be modified at any time if organizational needs change

Use cases

Organizations with users who have multiple agents (for example, users with both laptop and desktop installations) can now manage group assignments more efficiently. IT administrators will have clearer visibility into group membership without needing to verify that all of a user's agents are correctly assigned.

Target audience

• Primary personas: IT Administrators, System Administrators.
• Fit indicators: Organizations with users who have multiple agents installed, teams managing user groups for reporting or organizational structure

Additional information

Migration notes

• What's changing: System behavior when assigning agents to groups now affects all agents belonging to the user
• Action required: No - This change is automatic and requires no customer action
• Deadline: N/A

Support contacts

• General support: https://www.activtrak.com/support/
• Feature-specific support: Contact your Customer Success team for questions about group management

Original source

Critical information

Status

• Early Access (EA): Available to select customers upon request. Production-ready but may have limited features.

Availability

• Plans: Available to customers with the HRIS Integration (Add-on)
• Rollout schedule: Immediate
• Go-live date: February 26, 2026

Requirements

• Permissions: Admin users by default
• Commercial: HRIS Integration (Add-on) required
• Technical prerequisites: Admin access to HRIS reporting or data export module. For automated transfers, HRIS must support scheduled CSV exports via SFTP.

What's new

Feature description

The Universal HRIS Import gives you a new way to sync employee and time-off data into ActivTrak, even if your HRIS system doesn't have a direct API integration. Using SFTP, you can upload a CSV file manually or set up automated recurring transfers to keep your time-off data current. This means your time-off data flows into ActivTrak dashboards, giving you a more complete picture of team availability and schedule adherence.

Key capabilities

• Time-off data sync: Import time-off requests, including start dates, amounts, units, and approval status, so this data is reflected in your ActivTrak dashboards.
• Automated SFTP transfer: Schedule your HRIS to send CSV reports automatically on a recurring basis. Best for keeping data continuously in sync.
• Manual CSV upload: Download a report from your HRIS and upload it directly through the ActivTrak Integrations page. Best for one-time syncs or occasional updates.
• Flexible field mapping: Include the employee fields most relevant to your organization, from basic info like name and email to department, job title, manager, and more.
• Built-in validation: The system automatically checks your CSV for correct schema, required fields, and formatting issues, and surfaces clear error messages when issues need to be fixed.

Use cases

If your organization uses an HRIS that doesn't have a direct integration with ActivTrak, this feature bridges that gap. An HR team using any HRIS platform can now export employee and time-off data as a CSV and sync it into ActivTrak, either manually or on an automated schedule. This ensures that dashboards like Schedule Adherence and Workforce Management reflect accurate time-off data without requiring a custom integration.

Target audience

• Primary personas: IT administrators and operations managers responsible for workforce data and integrations
• Fit indicators: Organizations using an HRIS without a direct ActivTrak integration, teams that need time-off data reflected in ActivTrak dashboards, and customers already using the HRIS Integration add-on

How to access

Manual CSV upload

Navigate to APIs & Integrations > Integrations in the ActivTrak App. Locate the Universal HRIS Import tile and click Integrate. Upload your HRIS.csv file directly into the linking modal.

Direct access: app.activtrak.com/#/app/integrations/integrate

Automated SFTP transfer

Configure a new SFTP destination for your HRIS system. Gather your SFTP connection details. Navigate to APIs & Integrations > Integrations in the ActivTrak App. Locate the Universal HRIS Import tile, click Integrate to enter your SFTP connection details (hostname, port, directory, and username).

File requirements

Your CSV file must meet these formatting standards for a successful sync:

• File format: .csv only (no .xlsx, .tsv, or other formats)
• File name: HRIS.csv
• Required columns: Ensure all the required columns (and corresponding data formats) are present in your CSV.
• File size: 250 MB maximum
• Clean data only: Do not include summary rows, footer rows, or blank rows at the end of the file.

Important

Each time data is synced, the system processes the full file, processes updates, and removes any rows that are no longer present. Every transfer should include your complete, up-to-date dataset, not just changes since the last sync.

Additional information

Known limitations

• Each sync replaces the full dataset. Partial or incremental updates are not supported.
• Column headers in the CSV must match the expected format exactly.

Support and resources

Support resources

• Documentation: Setup Guide: Universal HRIS Import
• Related article: HRIS Integration (Add-on)

Support contacts

• General support: https://www.activtrak.com/support/
• Customer success: Reach out to your Customer Success team

Original source

What's changing?

We're excited to introduce a redesigned ActivTrak Academy experience that makes it faster and easier to find the training you need to get the most out of ActivTrak. With role-based content pages, improved navigation, and shareable achievement badges & certificates, your learning experience just got a major upgrade.

These enhancements will be available for all paid plans and free trials — no setup required. The new Academy experience goes live on April 15, 2026, starting at 10:00 AM CT and rolling out through the following day.

We've rebuilt the Academy around how you actually use it. Instead of browsing through an entire course catalog, you can now jump straight to training curated for your role — whether you're an Executive, Manager, or Admin. We've also streamlined the layout so you spend less time clicking around and more time learning.

Here's what you'll notice:

• Role-based content pages: Find training tailored to your role and responsibilities. Executives, Managers, and Admins each have dedicated pages with curated courses and resources, so you don't have to sort through content that isn't relevant to you.
• Achievement badges and certificates: Earn badges as you complete courses and learning milestones. You can share your accomplishments directly to LinkedIn to showcase your ActivTrak expertise and professional development.
• Enhanced course catalog: Discover training faster with improved filtering and search. Whether you're looking for a specific topic, course, or format, the updated catalog makes it simple to find what you need.
• Streamlined navigation: The updated layout reduces clicks and helps you move seamlessly between course discovery, active learning, and progress tracking.

Explore the new Academy

The Welcome course is the best place to start. Get a quick tour of the platform and discover the resources available to you (available with paid plans and free trials).

How do I access the Academy?

You can get to ActivTrak Academy in two ways from the ActivTrak App:

• Click the ActivTrak Academy button in the upper-right corner of any dashboard or report
• Navigate to Help > ActivTrak Academy via the left-hand navigation panel

When you log in to the Academy for the first time, you'll see two quick prompts: select your primary role (Executive, Manager, Admin, or all of the above), then check the box to agree to the website terms of use. After that, you're in — no repeat asks.

The Academy is available 24/7, so training fits your schedule and supports just-in-time learning whenever you need it.

Who is this for?

The Academy is designed for everyone using ActivTrak, but these updates are especially helpful if you're:

• A new admin or manager getting up to speed — role-based learning paths guide you through essential features and best practices so you can hit the ground running
• An experienced user looking to deepen your skills — earn badges as you complete advanced courses and share your expertise with your professional network
• Part of a team expanding its use of ActivTrak — find targeted training to support new workflows and features as your organization grows

What should I expect during the transition?

The new Academy experience goes live on April 15, 2026, starting at 10:00 AM CT and rolling out through the following day. The Academy URL remains the same, so no action is needed on your end — just log in, and you'll see the updated experience.

Your ActivTrak Academy Learning History

ActivTrak Academy has moved to a new learning platform with updated content built to help you get more out of ActivTrak. As part of this transition, course progress and completion data from the previous platform weren't migrated to the new Academy. If you need a record of your historical learning data, you can request a PDF report using the form below. The PDF report will reflect data captured before the platform migration. It won't include any activity completed in the new Academy.

• Fill out the learning history request form
• Allow 7–10 business days for your report to be generated
• You'll receive a PDF report at the email address associated with your ActivTrak account

Questions or feedback

We value your input on the new Academy experience. If you have questions, suggestions, or feedback:

• Visit the ActivTrak Support Center for assistance
• Share suggestions with your Customer Success team

Original source

Critical information

Release: Week of 1/12/26

Status: General Availability (GA) - Fully released and available to all eligible customers.

Availability

Plans: Essentials/Advanced, Essentials Plus, Professional/Premium

Rollout schedule: Immediate

Requirements

Permissions: ActivConnect API (Add-on) subscription

Other: HRIS Integration enabled (required for time off data to populate; accounts without this integration will see null values)

Feature description

ActivConnect Time Off Data introduces new columns across multiple ActivConnect views that provide access to employees' approved time off information, enabling customers to analyze workforce availability, calculate accurate active day counts, and create custom reports that account for scheduled absences. This enhancement helps operations managers, workforce analysts, and HR administrators make more informed decisions about capacity planning and productivity metrics.

Key capabilities

Time off duration tracking: Access the total duration of approved time off in seconds for any user on a given day

Time off type visibility: View the type of leave approved for each user (e.g., vacation, sick leave)

Time off day count: Identify days with approved time off, regardless of whether it's a full or partial day

Accurate active day calculation: Active day count automatically adjusts to 0 on days with approved time off

Multi-view integration: Time off data available across daily_user_summary, daily_application_summary, and daily_group_benchmark views

Use cases

Operations managers can analyze workforce availability patterns by incorporating time off data into capacity planning reports. Workforce analysts can create custom reports that accurately reflect productive time by excluding days with approved time off from average calculations. HR administrators can reconcile time off records across systems and validate PTO usage trends.

How to access

Direct access: The data will automatically be accessible via the ActivConnect API

Navigation path: Access through your existing ActivConnect integration

What's new

Enhanced daily user summary view

The existing daily_user_summary view has been enhanced with new columns to track time off data:

Column Name | Data Type | Description

time_off_duration_seconds | INT64 | Total approved time off in seconds for a user on a given day.

time_off_type | STRING | Type of approved time off for a user on a given day (e.g., vacation, sick leave).

time_off_day_count | INT64 | Shows 1 if a partial day or full day of time off was approved for a user on a given day

Enhanced daily application summary view

The existing daily_application_summary view has been enhanced with time off day count:

Column Name | Data Type | Description

time_off_day_count | INT64 | Shows 1 if a partial day or full day of time off was approved for a user on a given day

Enhanced daily group benchmark view

The existing daily_group_benchmark view has been enhanced with time off day count:

Column Name | Data Type | Description

time_off_day_count | INT64 | Shows 1 if a partial day or full day of time off was approved for a user on a given day

Impact on Active Days

When a user has approved time off (time_off_day_count = 1) on a given day, the active_day_count will automatically be set to 0 in all applicable ActivConnect views (daily_user_summary, daily_group_benchmarks, daily_application_summary). This ensures that productivity averages and metrics accurately reflect the number of actual working days.

Known limitations

Currently only available to customers with the ActivConnect API (Add-on)

Accounts without the HRIS integration enabled will see null values for all time off columns

Support

For questions or assistance with this feature:

Documentation: ActivConnect Data Glossary

Contact support: https://www.activtrak.com/support/

Customer success: Reach out to your Customer Success team

Original source

Critical information

Status

• General Availability (GA): Fully released and available to all eligible Users.

Availability

• Plans: All ActivConnect subscription tiers
• Rollout schedule: Immediate

Requirements

• ActivConnect (Add-on): Required ActivConnect subscription
• BI platform: PowerBI Pro or Premium license (Tableau and Looker support coming in future releases)
• Data input: Google Sheets access
• Agent deployment: The ActivTrak agent must be deployed to the user machines
• Permissions: Admin role required for setup
• Report access: Based on PowerBI configuration permissions

What's new

Feature description

Turn timesheet validation from a trust-based system into a data-verified process. Analytics-based reconciliation compares reported timesheet hours to actual productive hours worked without requiring employees to change their reporting workflows or adopt new time tracking systems.

Key capabilities

• Team-level analysis: Break down unrealized timesheet hours by team to identify discrepancies and drive accountability
• Financial impact calculator: Automatic calculation of dollar impact and annualized costs to quantify potential savings
• Discrepancy rate analysis: View unrealized capacity by timesheet discrepancy rate bands to identify patterns and prioritize action
• Recurring pattern detection: Identify users with consecutive months of unrealized timesheet hours to surface systemic issues
• Trend visualization: Monthly trending of unrealized timesheet costs and affected user percentages to monitor improvement over time
• Export capabilities: Export data for further analysis, documentation, and operational review

Use cases

Organizations with significant workforce spend can identify and address timesheet discrepancies that lead to unrealized costs. Finance, HR, and operations leaders gain visibility into timesheet accuracy by comparing reported hours to actual productive time—enabling stronger payroll integrity, workforce accountability, and fair, transparent time reporting.

How to access

• Download directly from within the app. Log in to ActivTrak and navigate to API & Integration > ActivConnect & BI
• Access Requirements: Active ActivConnect subscription

Implementation

• Standard setup: Less than 30 minutes
• 5-10 minutes - PowerBI template installation
• 5-10 minutes - Google Sheets configuration
• 5-10 minutes - Initial data load and validation

Additional information

Known limitations

• V1 Data Entry: Manual data entry via Google Sheets required. Direct integration with ADP, Workday, and other HRIS systems is coming in future versions.

Coming soon

• Direct HRIS integrations (ADP, Workday)
• Tableau and Looker BI platform support
• Advanced analytics custom packages

Resources

Documentation

• Setup Guide: ActivTrak for Power BI - Timesheet Validation
• ActivTrak for BI - Timesheet Reconciliation

Support

• Customer Success: Contact your Customer Success team
• Contact Support: https://www.activtrak.com/contact/

Original source

Critical information

Status

• General Availability (GA): Fully released and available to all eligible customers.

Availability

• Plans: All plans
• Rollout schedule: Immediate
• Go-live date: December 4, 2025

Requirements

• Integrations: Schedules must be assigned, or the Quick Entry Filter must be applied to the report.
• Note: Customers with Time-Off data connected through HRIS or other systems may experience improved clarity when identifying workdays versus non-workdays, but the feature does not depend on these integrations.

What’s new

Feature description

Schedule Adherence and Working Hours reports now include enhanced handling of Non-Working Days and clearer visibility into schedule-related metrics. With the new Schedule Days filter, users can easily switch between Workday, Non-Workday, or All views to focus on the days that matter most for evaluating employee performance.

To prevent misleading or incomplete data, schedule-based metrics such as Late Start, Early End, and Schedule Status now display “Not Applicable” on days where they do not apply, including non-workdays and flex-schedule scenarios. These improvements provide clearer insights, reduce confusion, and eliminate the need for manual data cleanup.

Key capabilities

• New “Schedule Days” filter: Allows users to view Workdays, Non-Workdays, or All Days. This gives teams more control and ensures metrics reflect actual work expectations.
• Cleaner metric presentation: Metrics that do not apply on Non-Workdays or for employees with Flex Hours are now explicitly labeled “Not Applicable” rather than showing blank or misleading values.
• Consistent UI and export behavior: The “Not Applicable” label appears both in the application and in CSV exports, ensuring reporting clarity across platforms.
• Improved Time-Off interpretation: Days marked as Non-Workdays automatically exclude Time-Off data, while Workdays continue to show Time-Off where applicable. This avoids misclassifying days and helps managers trust the accuracy of schedule insights.

These updates streamline report interpretation, reduce ambiguity, and provide more accurate views of employee schedules across varying work patterns.

Use cases

Team leaders and analysts can now more easily distinguish between true schedule exceptions and days when employees were simply not scheduled to work. This is especially valuable for organizations with mixed work patterns such as flex schedules, rotating shifts, or weekend-free operations.

Common use cases include:

• Quickly filtering out weekends and non-workdays to focus on schedule compliance.
• Reviewing Late Start or Early End metrics only for employees and days where those expectations exist.
• Exporting clean, presentation-ready datasets without needing to post-process blanks or irrelevant values.
• Supporting hybrid-work and flexible-schedule policies with improved transparency.

Target audience

• Team Leaders, Operations Managers, HR Managers, Analysts
• Organizations with flexible schedules, hybrid teams, or varying workweek structures.

How to access

Direct access

• Schedule Adherence: Workforce Management > Schedule Adherence
• Daily Work Metrics: Workforce Management > Daily Work Metrics

The new Schedule Days filter is available in the optional filters “+Filter” in both reports.

The “Not Applicable” label appears only in the Schedule Adherence Report for the Late Start, Early End, and Schedule Status columns where appropriate and is included automatically in CSV exports.

Late Start / Early End is marked as “Not Applicable” in the image because the user is assigned Flexible Hours in Schedules.

Resources

• Schedule Adherence
• Daily Work Metrics

Original source

We're excited to introduce an improved navigation experience designed to make your ActivTrak platform more intuitive and user-friendly. During this transition period, you may encounter either our current navigation (Legacy Navigation) or our new navigation (New Navigation), depending on your account type and when it was created.

This navigation update is part of our ongoing commitment to enhancing your ActivTrak experience, informed by user feedback and research. We designed these changes to make the platform more intuitive while ensuring a smooth transition for all users. Both navigation versions provide the same powerful ActivTrak insights – just with improved organization and clearer terminology.

ActivTrak Academy

Prefer to watch? Check out New Navigation Experience course in ActivTrak Academy (available for paid plans and free trials).

Which Navigation experience am I using?

Accounts created after October 27, 2025

If you create a new trial account after this release, you'll automatically be taken to the new navigation experience. We've given the left sidebar a fresh look with clearer labels and better organization. Everything's been reorganized around solution areas and use cases, so you can find the reports you need without hunting through menus. Whether you're tracking productivity, managing schedules, or analyzing workforce trends, the features you're looking for are grouped in ways that actually make sense for how you work.

Executive Summaries: For leadership teams monitoring organizational health
Workforce Management: For managers tracking team productivity and performance
Technology & AI Usage: For IT teams monitoring technology usage and compliance
Productivity Optimization: For identifying productivity gaps and improvement opportunities

Existing accounts

Starting January 12, 2026, you'll be able to switch between the new and legacy navigation whenever you need to. Whether you're getting comfortable with the new layout or need to quickly reference something in the old view, you're in control.

To switch between navigation experiences:

• Look for the toggle at the top of the right navigation bar
• Click to switch—no page refresh needed
• Your view changes immediately, so you can keep working

Think of this toggle as your safety net as you get familiar with the new navigation. Want to explore the new features but need to jump back to complete a quick task? No problem. Taking your time to learn the new layout at your own pace? That works too.

Your choice will save automatically, so the navigation experience you prefer will be there waiting for you next time you log in.

Legacy Navigation

New Navigation

Key differences between experiences

Navigation structure

Legacy Navigation: Uses the existing menu structure and labels you're familiar with, maintaining all current page names and organization
New Navigation: Features updated menu labels based on user research, with improved grouping of related features and streamlined navigation with consistent terminology
The following table shows the top-level navigation menu changes, with sections being removed from Legacy Navigation and the new organizational structure being introduced in New Navigation:

Team Pulse Coach Insights Impact Live Reports Alarms

• Executive Summaries + Workforce Management + Technology & AI Usage + Productivity Optimization + Notifications

Page names

Legacy Navigation: Page titles remain unchanged from your current experience
New Navigation: Page titles have been updated to match the new navigation labels for better consistency

Admin Panel
Organization Overview
Team Management
Activity Dashboard
Financial Loss
Technology Usage
Executive Summary
Team Comparison
Impact
Team Pulse
Top Users & Groups
Productivity
Working Hours
Schedule Adherence
Top Websites
Top Apps
Top Categories
Activity Log
Coach
Activity Breakdown
Schedule Performance
Activity Alignment
Location Insights
Workload Balance
Work Efficiency
Benchmarks & Goals
Personal Insights
Risk Level
Alarm Log
Configuration
Alarm Webhooks
Latest per User
History
Redaction
Flagging
Videos
Subscriptions
Weekly Digest
ActivConnect API
Integrate
API Keys

Role-Based Access

Your permissions and access levels remain the same regardless of which navigation version you use. The same features you could access before are still available to you now.

What should I expect during the transition?

If you're using Legacy Navigation

• No action required — continue using ActivTrak exactly as you do today
• All your workflows, bookmarks, and processes remain unchanged
• You'll receive advance notice before any future migration to New Navigation

If you're using New Navigation

• You'll see the new terminology and organization immediately
• Take time to explore the updated menu structure
• All data and functionality remain the same

Questions or feedback

We value your input on this navigation update. If you have questions, suggestions, or feedback about your navigation experience:

• Contact Support if you need assistance finding specific reports or data
• Your Customer Success Manager can provide personalized guidance for your team

Original source

Effective August 5, 2025, the Export button has been removed from the Notifications > Compliance Alarms > Videos (Alarms > Video) page to streamline our platform and improve system performance.

What's changing

The Export button on the Video page is no longer available as of August 5, 2025, at 12:30 PM CDT. This change allows us to retire legacy services and focus on maintaining features that deliver the most value to our users.

Why we're making this change

• The video export functionality hasn't been actively used since 2023
• Removing outdated services improves overall platform stability and performance
• Engineering resources can focus on features that benefit more users

Your solution for video exports

While the self-service export button is no longer available, we're still committed to supporting your video export needs:

If you need to export video history:

• Contact ActivTrak Support at [email protected]
• Provide your account number and filter criteria:
  • Date range for the videos you need
  • Specific users or computers to include
• Our engineering team will generate your export and provide a download link

What this means for you

• No impact to video monitoring: Your video add-on continues to work normally for viewing and monitoring
• Export assistance available: Our team remains ready to help with any video export requests
• No additional charges: Manual export assistance is included with your video add-on subscription

Questions?

• Email: [email protected]
• Contact your Customer Success Manager for additional assistance

We appreciate your understanding as we continue to optimize the ActivTrak platform for better performance and reliability.

Original source

Starting April 29, 2025, ActivTrak will transition our current Salesforce integrations to a more robust Business Intelligence (BI) reporting solution. This change will give you greater flexibility in analyzing and acting on your sales performance data.

What's changing

The current Salesforce integrations will no longer be available after April 29, 2025. While this integration previously required ActivConnect, this deprecation does not impact your ActivConnect subscription or its other features. Instead, you'll have access to enhanced BI reporting capabilities.

Your new solution

ActivTrak's BI reporting offers:

• Custom reports tailored to your business needs
• Flexible data integration options
• Support from our Data Services team to optimize your reporting workflow

Requirements

• Active ActivConnect subscription

Questions?

• Email: [email protected]
• Reach out to your Customer Success Manager

Original source

On August 15, 2024, we deprecated the ActivTrak for Google Workspace add-on, which embedded Personal Insights metrics into Google Workspace apps. We made this change to ensure an optimal user experience. To uninstall the ActivTrak for Google Workspace add-on, please follow these instructions.

Currently, users with ActivTrak app access can still access their Personal Insights and can self-subscribe to Personal Insights email subscriptions. Users without ActivTrak app access can receive their Personal Insights via email subscriptions enabled by an account Admin. Learn more about creating and managing Insights email subscriptions here.

Moving forward, our tech team is evaluating and reimagining how to deliver insights and value to customers outside the ActivTrak web application.

Learn more

• ActivTrak’s Release Life Cycle and Deprecation Process
• Insights Email Subscriptions
• Contact Support

Original source

On January 24, 2023, we deprecated select features on our Free Plan.
What is different about the new Free Plan?
30 days of data history:
After January 24, 2023, all free accounts will have access to 30 days of data history.
Reports
Exports will not be available
Real-Time will not be available (Team Pulse continues to be unavailable on the Free Plan)
Daily Work Metrics (Working Hours) will now be available on Free Plans
Alarms
Activity, USB, and Audit Alarms configuration will not be available
Screenshots will not be available
Alarm Logs will not be available
Alarm notifications will no longer fire (e.g., Screenshots, Emails, Webhooks, Popups, and App Termination)
Risk Level will not be available
Data Privacy restrictions will be on by default
No title bars nor screen details will be available.
Real-Time Thumbnails will be removed (aka Screen Views)
Alarm Screenshot actions and logs will not be available
Settings
Blocking will be removed
All other pages remain the same
Unchanged features
3 user limit
No access to Add-ons
Single Sign On is not accessible (Settings > Security> Configuration)
Weekly Digest will be sent
To learn more about our new Free Plan changes, along with other ActivTrak Plan changes, please read this.
Learn more
ActivTrak's Release Life Cycle and Deprecation Process
Product Update: ActivTrak Plan Changes
Contact Support

Original source

On July 28, 2022, we deprecated the ActivTrak Mobile App. We made this decision to ensure that Users have access to the latest features and full account functionality available in the ActivTrak web platform, which were not previously available in the legacy mobile app.

You can still access your ActivTrak account via mobile web browsers.

Note: For clarity, we’d like to emphasize that ActivTrak does not offer mobile device tracking functionality.

Learn more

• ActivTrak's Release Life Cycle and Deprecation Process
• Contact Support

Original source