NinjaOne Release Notes

Key Points

• NinjaOne achieves GovRAMP Moderate Authorization, validating compliance with 300+ stringent security controls for SLED organizations. GovRAMP standardization removes barriers to cloud adoption, helping SLED agencies modernize securely and confidently.
• Unify endpoint management with NinjaOne’s single, cloud-based console delivering centralized visibility and control across distributed IT environments.
• NinjaOne automates security and compliance through standardized patching, configuration management, and continuous monitoring, aligning with government requirements.
• Achieve cost management and efficiency gains with NinjaOne’s tool consolidation, reduced manual workloads, and faster issue resolution.

At NinjaOne, we’re proud to be the trusted partner of over 1,400 public sector organizations that are tackling the challenges of today’s endpoint management head-on. Now, with GovRAMP Authorization (formerly StateRMAP) we’re making it even easier for SLED agencies to simplify operations, secure their environments, maintain compliance, and modernize government IT without the complexity, overhead, or patchwork of legacy tools.

Compliance gaps can delay procurement and stall modernization efforts.
→ Scale reliably with GovRAMP-Authorized IT

Why GovRAMP Authorization matters for SLED

GovRAMP is a government-wide framework that standardizes how cloud services are assessed for security, and it’s among the most stringent benchmarks in the public sector. Achieving GovRAMP Authorization at the Moderate Impact Level, means NinjaOne has met over 300 rigorous controls cloud security and compliance to ensure its platform can protect sensitive data and deliver secure IT operations.
This matters for SLED IT teams because it removes a major barrier to modernization. With GovRAMP validation and NinjaOne’s multi-tenant architecture, agencies can confidently automate endpoint management, streamline compliance, and securely manage multiple departments from a single platform, without increasing operational risk or complexity.

Real-World public sector use cases

Across education and local government, public sector IT teams are turning to NinjaOne to modernize endpoint management, improve compliance, and reduce operational costs.

Unify endpoint management

With limited IT staff and increasing demands, Beekmantown Central School District, NY used NinjaOne to improve endpoint visibility across student and faculty devices, reducing manual tasks and improving service delivery across campuses.

Automate security and compliance

The IT team at the City of North Adams, MA consolidated aging tools and automated routine maintenance tasks with NinjaOne, gaining control over software deployments and improving endpoint compliance across city departments.

Cost management and efficiency gains

Faced with outdated tools, high endpoint management costs, and poor patch visibility, East Texas A&M University (ETAMU) needed a modern solution that could scale with its hybrid learning environment. By switching to NinjaOne, the university deployed the platform to all endpoints in under two days, consolidated legacy tools to save $58K annually, and reduced technician workloads by four hours per day. The team now resolves IT issues up to 120x faster and maintains consistent patch compliance across thousands of devices.

Centralize government IT solutions with NinjaOne.
→ Start your free trial today

Simplifying compliance without complexity

Legacy systems often require long deployments, complex infrastructure, and dedicated administrators. NinjaOne eliminates that friction with a platform designed for lean teams and distributed environments. Our customers consistently report:

• Up to 90% faster patch deployment
• Reduced exposure to vulnerabilities
• Significant reductions in tools (on average, NinjaOne customers consolidate 4 tools), costs, and manual workload1

With support for Windows, macOS, Linux, and mobile devices from one unified console, agencies can monitor, manage, and protect every endpoint with fewer resources.

Learn more about NinjaOne for State & Local Government & Education. Security is built into the fabric of our products, team, infrastructure, and processes. Learn more at https://trustpage.ninjaone.com/controls.

1 Source: Enterprise Strategy Group’s “Analyzing the Economic Benefits of the NinjaOne Endpoint Management Platform” (2024)

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NinjaOne + Intune integration

NinjaOne’s Intune integration extends Microsoft Intune with full operational endpoint management, enabling IT teams to manage identity, governance, and daily device operations in one unified workflow.

• It adds comprehensive lifecycle management by handling patching, maintenance, monitoring, and automation to create a seamless lifecycle from enrollment through retirement.
• It expands fleet coverage by enabling unified management of both workstations and servers, including true server management, which Intune alone cannot provide..
• It improves technician efficiency with one-click remote access, deep linking, and automated documentation that reduces manual data entry, eliminates human error, and returns time to the team..
• It strengthens IT asset management and identity coherence through SCIM-based user-to-device mapping and full-lifecycle visibility that goes beyond compliance inventory to true ITAM
• Deep linking ensures technicians only switch to Intune when identity or compliance work is needed, keeping operational tasks inside NinjaOne where tooling is stronger.
• The integration also positions organizations for Microsoft’s evolving Conditional Access standards by delivering real operational telemetry that will fuel richer device health signals.

Most IT teams already use Intune as the governance and enrollment layer for their device fleets. What’s often missing is the operational capability to manage those devices on a day-to-day basis once they’re deployed. The NinjaOne integration fills that gap by extending real endpoint management into the Intune ecosystem without disrupting the identity architecture customers have already standardized on.

The goal isn’t to replace Intune. It’s to help you get more from it.

Expand Intune governance with a powerful endpoint management tool.

Discover Endpoint Management with NinjaOne

A smarter, stronger stack

Together, NinjaOne and Intune create a modern, identity-first management stack that actually scales. The integration delivers:

Category | What the NinjaOne integration adds
Governance | Intune remains the source of truth for identity enrollment
Lifecycle | NinjaOne handles patching, maintenance, and automation
Fleet coverage | Manage both workstations and servers in one platform
Support | One-click Remote Access for live troubleshooting
ITAM | Real asset lifecycle visibility, not just compliance inventory
Identity context | SCIM user-to-device cohesion
Documentation | Automatic enrichment, no manual entry
Future-proofing | Positioned for Conditional Access evolution

Expanding endpoint management capabilities

Intune handles compliance, provisioning, policy, and identity. NinjaOne streamlines everyday operations, including monitoring, automation, troubleshooting, and fleet hygiene. Together, they create a unified lifecycle, from enrollment to retirement.

Managing everything, everywhere

Intune is not built to manage servers. NinjaOne is. This integration enables IT teams to manage workstations and servers through a single operational tool – eliminating the need to split infrastructure coverage across multiple systems.

Patching and software management that scales

Intune sets the policy and guardrails. NinjaOne ensures patching occurs reliably, safely, and at scale, with orchestration, rollout logic, rollback protection, and comprehensive reporting.

Remote support, real time

Fleet visibility is excellent. However, when an incident occurs, technicians require immediate action. The integration enables them to jump straight from a device record into NinjaOne Remote Access for instant troubleshooting and live support, closing the loop between identity and operations.

Real IT asset management across all devices

A device catalog is the cornerstone of governance. NinjaOne provides true ITAM across both Intune-enrolled and non-Intune devices, offering IT a comprehensive lifecycle view rather than partial inventory snapshot.

User-to-Device mapping through SCIM

With SCIM, user identities are linked cleanly to their assigned devices, improving troubleshooting, HR offboarding, asset tracking, and audit readiness, and eliminating the need to guess which endpoint belongs to which user.

Automation that removes the busywork

Device details are collected automatically and synced into documentation. NinjaOne pushes intelligence into native documentation, so teams don’t need to manually maintain asset notes or configuration records. No human error. Just cleaner data and more time for real work.

Deep linking back to Intune

The integration doesn’t eliminate context switching entirely. It makes it intentional. Deep links enable technicians to jump into Intune only when identity or compliance work is required, while keeping maintenance within NinjaOne, where operational tooling is stronger.

Positioned for Conditional Access evolution

This integration also positions IT teams for Microsoft’s expanding Conditional Access capabilities. As richer device health signals become available, NinjaOne will be ready to surface real operational telemetry, giving organizations deeper visibility and control.

Boost Intune efficiancy with NinjaOne’s comprehensive endpoint management solution.
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The bottom line

The NinjaOne + Intune integration provides IT teams with what they’ve been missing: true operational control within an identity-first world. It unites governance, automation, and support into a seamless workflow spanning enrollment to retirement.

The result: less friction, fewer blind spots, and a stack that works the way modern IT does.

Learn more

Learn about the importance of scope and behavior when integrating with Microsoft Entra.

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Rollout Schedule: November 11th – December 10th

NinjaOne’s 11.0 Release brings thoughtful, high-impact enhancements to make everyday IT management even more efficient and connected. With updates like OS deployment to simplify device setup, a new Microsoft Intune Integration for unified endpoint visibility, and Entra ID backup, along with Bring Your Own Dropsuite to safeguard identity data, 11.0 strengthens the foundation IT teams rely on every day. It’s all about delivering smarter workflows, tighter integrations, and an even better experience for the people powering IT.

OS deployment

Deploying and configuring devices just got easier – OS deployment streamlines setup so every endpoint starts compliant and secure.
Quickly launch standardized, secure OS images across your fleet without manual setup or extra steps. Whether you’re onboarding new employees or recovering compromised systems, OS Deployment lets you provision endpoints at scale with preapproved images that include the right drivers, security baselines, and essential apps.
Now, new device onboarding takes minutes instead of hours, and rapid recovery keeps teams productive and protected without missing a beat.

Microsoft Intune integration

Make managing diverse environments simpler and more connected than ever with NinjaOne’s new Microsoft Intune integration.
Sync Intune directly with NinjaOne to bring every endpoint – Windows, macOS, Linux, and servers – under one unified view. IT teams can now discover all assets in Intune with a single click, enrich existing device records with Intune data, and even deploy the NinjaOne agent straight from Intune.
Onboarding is effortless with your Microsoft login; no extra credentials or secrets required. Together, NinjaOne and Intune deliver the best of both worlds: powerful policy enforcement paired with unmatched patch management, automation, and real-time monitoring across every device in your environment.

Entra Backup + Bring Your Own (BYO) Dropsuite

With Entra Backup and BYO Dropsuite, NinjaOne expands its protection to cover the core of your cloud identity.
Safeguard Microsoft Entra ID (the gateway to your users, apps, and data) by backing up identity records, role assignments, and policies. In the event of ransomware, configuration errors, or accidental changes, Entra Backup enables fast recovery and uninterrupted access without downtime or data loss.
And with BYO Dropsuite, Dropsuite customers can link their current accounts directly to NinjaOne, maintaining all backups, configurations, and purchasing channels without disruption. The result is simple: unified SaaS backup management, expanded protection, and a truly seamless experience without compromises.

Third Party Patching Remediations

Extend your patching power beyond the operating system with Third-Party Patching Remediations.
Now, IT teams can identify, prioritize, and remediate vulnerabilities across third-party applications using the same automated, policy-driven workflows they rely on for OS updates. Map CVEs to affected endpoints, deploy fixes fast, and generate centralized remediation reports to prove compliance with ease.
Whether you’re closing critical gaps in Chrome after a Tenable scan or preparing audit-ready CVE reports for your next compliance review, NinjaOne makes end-to-end vulnerability remediation simple, consistent, and secure.

Addition of Data Tables to Summary Report

Reporting just got more flexible and powerful in this release.
With the ability to add Data Tables to Summary Reports, users can now include detailed grids, custom fields, and key device data directly in their PDF reports. Anything visible in the Device Search grid— from warranty dates to custom metrics— can now be replicated and shared as a polished, ready-to-distribute report.
Whether you’re circulating a device’s health summary or sharing warranty insights with stakeholders, this enhancement makes it easier than ever to create reports that mirror the same views you rely on every day in NinjaOne.

SaaS Backup Overview and Organization Dashboards

See the full picture of your SaaS Backup environment at a glance with the new Overview and Organization Dashboards.
The Overview Dashboard introduces new widgets that give instant visibility into backup health across all organizations, helping teams quickly spot issues before they escalate.
At the account level, the Organization Dashboard breaks down job statuses, errors, and individual user backup details, so you always know where attention is needed.
With clear, top-down visibility from global to org to account, IT teams can proactively manage SaaS Backup performance, focus technician time where it matters most, and maintain confidence that every backup is running smoothly.

Linux Pre- and Post-Patching Scripts

Take full control of your Linux patching process with new Linux Pre- and Post-Patching Scripts.
These enhancements let admins prepare systems before updates, then automatically verify and remediate environments after patches are applied. Run pre-patch scripts to safely stop critical services or back up configuration files and follow up with post-patch scripts that restart services, check system health, and confirm successful updates.
This means smoother deployments, stronger compliance, and fewer surprises across every Linux environment you manage.

As always, there’s even more packed into this release than we could cover here. Several features are entering Early Access, and we’d love for you to explore what’s next. Reach out to your Account Manager to get started, and keep the feedback coming. Your insights help shape the future of NinjaOne.
Until the next release!

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Key Points

• Traditional Patching Challenges: Hands-on patching may struggle to balance speed and stability, leaving organizations vulnerable to breaches tied to unpatched systems.
• Autonomous Patch Management Benefits: Automation reduces manual toil, shortens exposure windows, and keeps systems in compliance.
• Improved Workflow for Multiple Stakeholders: From system admins to finance teams and even end-users, autonomous patching aligns technical efficiency with business value.
• Cloud-Native and Scalable Solution: Deploy timely updates across remote, hybrid, and distributed environments without VPNs or on-prem infrastructure.

Traditional patching has always been a balancing act between speed and stability. However, in today’s threat landscape, where data breach costs are rising, that balance can’t come at the cost of security.
With that in mind, there’s even greater value in adopting IT automation. In particular, NinjaOne’s Autonomous Patch Management can fix many traditional patch management workflows (and more). Find out below how NinjaOne combines automation, intelligence, and flexible policy-driven workflows to create a more resilient and scalable IT environment.

Who needs autonomous patch management and why

Autonomous patch management is more than a software upgrade. In many ways, it directly benefits nearly every stakeholder in an organization.

Role | Autonomous Patching Benefits
System and Platform Administrators | Removes the need to manually track dozens of vendor bulletins, eliminating drift and reducing the manual toil that otherwise consumes their time.
Security Teams | Closes vulnerabilities quickly, shortens the window of exposure, and helps meet standards (e.g., CIST, NST).
Help-Desk and IT Support | Reduces patch-related tickets and emergency reboots, freeing staff to focus on higher-value work.
Compliance and Audit Officers | Provides immutable logs and proof of patching activity to meet PCI-DSS, HIPAA, GDPR, and other audit requirements.
Finance, Procurement | Saves costs by reducing downtime, incident response, and unnecessary licensing, delivering clear ROI.
End Users | Experiences fewer disruptions with intelligent, staged patching outside of working hours and graceful restarts.

Autonomous patch management reduces risks and aligns technical efficiency with business value. As a result, it seamlessly delivers security, compliance, and productivity gains across the organization.

Pillars of autonomous patch management

• 1. Automated patching across OS and applications
     It’s no longer enough to only patch operating systems. Attackers exploit weaknesses in unpatched third-party applications every day, and those apps are often business-critical.
     NinjaOne supports Windows, macOS, Linux, and over 6,000 third-party applications with the same automation and policy-driven precision. One unified approach closes more gaps, faster, ensures a consistent approach and comprehensive visibility across the whole IT stack.
• 1. Autonomous patching with Patch Intelligence AI
     This is where patching moves beyond “set it and forget it.”
     Patch Intelligence AI continuously analyzes vendor telemetry, community forums, and deployment signals to detect unstable or risky updates. Patches flagged as problematic are automatically paused, even if existing policies exist to approve them, preventing downtime and disruption before it happens.
     At the same time, NinjaOne ingests CVE/CVSS data and seamlessly imports vulnerabilities from scanners like Tenable, Qualys, and Rapid7. Critical patches can be prioritized for faster remediation, shrinking exposure windows while ensuring safer rollouts.
     With flexible, policy-driven automation and the option for manual intervention, IT teams can confidently align remediation with organizational risk tolerance while retaining the agility to act instantly on zero-day vulnerabilities.
     NinjaOne difference: Safer, more reliable patching that strengthens every other security and IT investment.
• 1. Reduce the hidden operational cost of bad patches
     Patch Intelligence AI isn’t just a security play; it’s a massive operational risk mitigator. If 95% of Windows OS patches are typically deployed successfully, there’s still 5% that fail. At scale, the raw numbers could pose an even greater threat.
     Each failure forces IT teams to investigate, uninstall, remediate, and re-deploy. In the process, this avoidable cycle can potentially create an enormous time sink across thousands of endpoints.
     By automatically pausing unstable updates, NinjaOne eliminates much of this hidden overhead, saving countless hours while maintaining stability. Not to mention it takes significant pressure off the IT team to chase and recalibrate.
• 1. Vulnerability importing and zero-day readiness
     NinjaOne integrates directly with scanners, including Tenable, Qualys, and Rapid7, to automatically import vulnerabilities, map them to affected assets, and enable prioritized remediation using CVSS scores.
     When zero-day vulnerabilities emerge, IT can bypass automation cycles and apply patches manually, ensuring a fast, targeted response.

Any device, anywhere
Whether endpoints are in the office, at home, or in the field, NinjaOne ensures they stay patched and protected. Our cloud-native, agent-driven platform requires no VPNs, on-prem servers, or slow network connections.
Patches deploy wherever the device is, keeping security posture consistent across a distributed workforce. For larger environments, patch caching (available with premium licenses) reduces network strain and speeds up patch rollouts.

Scalable and smart patching workflows with NinjaOne

Small environments (a handful of servers or workstations) often get by with ad‑hoc, manual updates. However, mid-size and large environments face exponential complexity regularly. Wherever you’re coming from, NinjaOne’s patch automation provides a path to scale, improve security, and unlock greater business efficiency.

• 🔁 Unified, risk-driven workflows: Bringing together vulnerability data, patching, and configuration into one seamless engine.
• 🔐 Security-first automation: Ensuring patches are prioritized by risk, not just by release date.
• 💻 AI-powered operational assurance: Using Patch Intelligence AI to prevent disruptions and reduce hidden IT costs.

Together, these autonomous workflows ensure organizations don’t just patch faster; they patch smarter. This is what modern vulnerability and patch management should look like for modern or growing MSPs, enterprise IT, SMBs, and hybrid IT environments.

👉 More: Read the Pocket Guide to Autonomous Patching for additional insights on how you can take advantage of autonomous patching and gain some time back in your day.

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Co-authored by Egon Rinderer

Modern IT operations in government are under pressure. Agencies must maintain strict compliance with federal cybersecurity standards, while managing diverse environments with limited IT resources. Furthermore, DoD’s finalized DFARS amendment makes CMMC 2.0 a mandatory requirement in applicable DoD solicitations and contracts effective Nov. 10, meaning vendors wishing to do business with the government must meet the appropriate CMMC level prior to award, with noncompliant firms ineligible for contract selection. With these challenges in mind, we’re proud to announce that NinjaOne has achieved Federal Risk and Authorization Management Program (FedRAMP®) Authority to Operate (ATO) at the Moderate Impact Level, to help government organizations and their partners confidently modernize their endpoint management and IT operations strategies.

FedRAMP authorization is more than a security benchmark. It enables agencies and contractors to adopt trusted cloud-native solutions that help reduce risk, accelerate response, and improve compliance visibility.

Why FedRAMP Moderate Matters for Government IT

The Federal Risk and Authorization Management Program (FedRAMP) provides a standardized approach to cloud security for Federal agencies, and companies working with the government supporting their mission.

NinjaOne is now one of a few select cloud-based solutions to be granted FedRAMP Moderate ATO, which includes rigorous security controls to protect the federal government’s IT environments.

Combined with frameworks like Cybersecurity Maturity Model Certification (CMMC), which establishes a standardized approach to cloud security, we help agencies and contractors confidently advance their missions with compliance-ready infrastructure. NinjaOne was built as a cloud-native platform. This enables fast, secure scalability across federal, state, local, education, and tribal organizations without the burden of legacy infrastructure or multi-month deployments.

NinjaOne’s FedRAMP Moderate achievement means government agencies and the companies that support them can:

• Confidently adopt a secure, compliant endpoint management platform that aligns with federal standards
• Automate patching, remediation, software deployment, and policy enforcement across all endpoints
• Gain real-time visibility into distributed environments including disconnected or off-VPN devices
• Streamline operations with faster implementation and reduced manual effort
• Deploy NinjaOne in less than 30 days and reach full user proficiency in under 10 days
• Integrate with tools already in use such as CrowdStrike Spotlight, Slack, Tenable, and more

For smaller agencies or large federal departments managing hundreds of thousands of endpoints, this authorization simplifies acquisition and removes barriers to modernization.

The Value of FedRAMP for Public Sector

As a recognized leader in federal software, Carahsoft is not only helping to enable Federal IT security and modernization, they’re also putting those principles into practice as a user of the NinjaOne platform. Their adoption of NinjaOne underscores a commitment to scalable, secure, and streamlined endpoint management across complex environments.

“IT leaders in the Public Sector have the ongoing need to manage more devices, ensure security and compliance, and reduce tool complexity, all while working to be operationally and resource efficient. NinjaOne not only simplifies endpoint management for Carahsoft and its reseller partners, but also demonstrates a strong commitment to serving the Public Sector at scale,” said Craig P. Abod, Carahsoft President. “Their FedRAMP authorization reinforces what we’ve experienced firsthand: NinjaOne is built to meet the unique needs of Federal IT teams.”Carahsoft’s leadership in government IT distribution reflects the increasing demand for trusted, scalable platforms that can be rapidly implemented and aligned with rigorous compliance standards.”

Simplifying Compliance Without Complexity

Unlike legacy tools that require infrastructure, months of onboarding, and specialized teams to operate, NinjaOne was designed for lean IT teams and complex endpoint environments. Our cloud-native architecture, automation capabilities, and unified interface allow teams to consolidate tools and eliminate patchwork processes. More than 1,400 public sector organizations across 50 states use NinjaOne for endpoint visibility and management.

With support for Windows, macOS, Linux, and mobile from a single console, agencies can maintain continuous monitoring, automate compliance tasks, and reduce exposure time to vulnerabilities by up to 90 percent.

Looking Ahead

As part of our continual commitment to deliver on the needs of our Federal customers, NinjaOne is already pursuing FedRAMP High and expanding our integrations and partner network to better serve public sector organizations at every level.. Whether you are securing 500 or 500,000 endpoints, NinjaOne delivers an agile, secure, and compliant approach to IT operations ensuring resilient operations.

Learn more about NinjaOne for Government at www.ninjaone.com/government. Security is built into the fabric of our products, team, infrastructure, and processes. Learn more at https://trustpage.ninjaone.com/controls.

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Rollout Schedule: August 19th – October 1st

With the 10.0 Release, NinjaOne is turning it up to ten with powerful new capabilities designed to give IT teams even more control, automation, and peace of mind. This release introduces exciting new features like Patch Caching to accelerate deployments, macOS FileVault Management to enhance Mac security, a new Freshservice integration that keeps your workflows connected and seamless, and more! Whether you’re focused on speed, security, or service management – 10.0 delivers.

Patch Caching

Accelerate Patch Deployments. Reduce Bandwidth. Simplify Rollouts. Our new Patch Caching feature slashes patch deployment time across your environment.

Patch Caching minimizes bandwidth usage and accelerates patch deployment by locally storing update files and distributing them across your environment. That means fewer bottlenecks during patch windows, smooth rollouts in bandwidth-constrained branch offices, and faster installs when time is tight. Preload patches ahead of maintenance windows, deploy at scale without overloading your network, and get critical updates out faster – no lag, no friction, no problem.

macOS FileVault Management

Take control of macOS disk encryption with flexible, policy-based FileVault management on devices managed by NinjaOne macOS MDM.

Whether you need to enforce encryption during onboarding for airtight compliance or after user logout for smoother transitions, NinjaOne gives you the power to decide. Recovery Keys? Automatically escrowed, easily rotated, and fully auditable – no guesswork and no gaps. You can even choose whether end users see their recovery keys post-encryption, helping you reduce support requests or align with internal security policies. It’s security and compliance made easy, with the flexibility to fit your workflows.

Freshservice Integration

Our Freshservice integration is officially live and ready to roll! Now available in the Freshworks app marketplace, this new integration connects NinjaOne’s powerful endpoint management directly with Freshservice’s service desk platform – MSP mode included.

This integration equips technicians with real-time endpoint data right inside their ITSM app, making it easier to troubleshoot issues and resolve tickets faster. No more toggling between tools or manually copying details into tickets – this integration keeps your service desk humming, and your teams focused on what matters most.

More ServiceNow integration updates

More power, more precision – our ServiceNow integration just got even better.

With enhanced support for both the Service Desk and CMDB, you can now fine-tune how closed tickets in ServiceNow impact NinjaOne alerts and statuses using customizable ticket templates. We’re also packing in richer device data to incidents, giving technicians the context they need without the extra clicks.

On the CMDB side, NinjaOne is now recognized as a discovery source, with full support for reconciliation rules and synching of software and file attributes, helping you maintain a clean, accurate, and always up-to-date asset inventory.

Patching Enhancements

The 10.0 release delivers a suite of enhancements that make patch management smoother, more secure, and more efficient.

New automation options let you silence alerts during patch cycles with Maintenance Mode, so you can patch at scale without triggering unnecessary alarms. Expanded approval controls make it easy to mass-approve critical updates across both NinjaOne and Winget-support apps – saving time and reducing risk. And when speed matters most, like in zero-day situations, you can bypass policy to deploy urgent patches instantly. Plus, we’ve revamped our third-party patch reboot prompts, giving end-users clearer, more actionable messaging to reduce confusion and avoid disruption.

For further consolidation of these features, please read below:

• Patch Maintenance Mode + Automation – automatically suppress alerts (like CPU spikes or offline warnings) during updates using native automations
• Patch Approvals for NinjaOne + Winget Apps – configure auto-approvals across supported apps to streamline patching and enforce consistent policy coverage
• Out-of-Policy Patch Deployment – instantly push emergency or one-off patches without waiting on policy updates – ideal for zero-day scenarios
• Improved Reboot Prompts for 3rd Party Patches – cleaner, more informative restart dialogs give users better timing and context, reducing friction and lost productivity

Backup Enhancements

This release brings major improvements to NinjaOne Backup, giving IT teams and MSPs longer retention options and cleaner protection for shared data.

Image backups now support up to 10-year retention periods, perfect for compliance heavy industries. Also, administrators can now back up data directly from network shares without relying on individual machines. These updates help streamline backup operations, simplify audits, and make recovery faster when it counts.

For further consolidation of these features, please read below:

• Extended Image Backup Retention – retain backups for 2, 3, 4, 5, 7, or 10 years to meet long-term compliance needs
• Backup Network Shares – back up shared folders directly from the network, making it easy to protect team assets and critical files without complex setup

Compound Conditions update

Precision just got a big upgrade. New Compound Condition capabilities give you pinpoint control over monitoring and remediation at scale.

Now, you can continue building powerful, multi-layered conditions based on new specific criteria like Operating System, Process State, Windows Role or Feature, and Daemons. Whether you’re watching for stopped services on SQL servers, targeting out-of-date operating systems, or tracking whether a specific process is running before triggering an action, these updates let you automate with surgical accuracy.

Android Remote Control goes GA

Android support just leveled up. With full remote control capabilities now generally available, technicians can securely take control of Android devices – not just screenshare – like they would a desktop.

Whether devices are enrolled via MDM or supported ad hoc through Quick Connect, you get the flexibility to deliver fast, secure mobile troubleshooting anytime, anywhere. From helping frontline staff and mobile sales teams to resolving urgent BYOD issues remotely, NinjaOne gives you a unified support experience that keeps work moving, no matter the device.

As always, there’s more to this release than meets the eye! We have several features entering Early Access. To test drive those features, talk to your Account Manager. Please continue participating in shaping the future of our products by providing valuable feedback.

Until next release!

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