NinjaOne Release Notes

NinjaOne’s 13.0 release advances IT asset management (ITAM) capabilities with software license improvements that offer greater cost visibility, usage history for custom licenses, and refined control over permissions and assignments. The platform now includes robust Lost Mode support for managed Android, iOS, and iPadOS devices, enabling continuous location tracking for lost devices. Additionally, NinjaOne introduces a new feature that allows automation chains to persist through reboots, providing more flexibility for complex IT operations. Let’s take a closer look!

More software license insights + management capabilities

The latest update makes it easier to keep track of your software and what it costs. You can see exactly how much you’re spending by recording costs directly on each license, which helps with budget management. It keeps a detailed history of how your custom licenses are used, including any changes in quantity over time. This gives you a clear picture of your software assets and how they have evolved.

Beyond cost tracking, NinjaOne offers better control over who can access and manage these licenses. You can assign technicians or contacts to a license for clearer accountability. New permission settings allow you to decide who can view, create, or change license information. These tools work together to give you a clear, auditable record of who manages each license. Whether you’re managing software internally or on behalf of clients, accountability is built into the workflow, not chased after the fact.

Complex installations and workflows made simpler

Create time for higher-level IT work rather than spending hours babysitting your deployments. NinjaOne 13.0 allows automation chains to persist through reboots, allowing complex workflows to resume automatically without manual intervention. You can now combine installs, configurations, and restarts into a single, seamless chain. By eliminating fragile workarounds like scheduled tasks or split scripts, your process stays on track from start to finish.

This technology changes your enterprise-scale provisioning and deep OS deployments. Imagine running a 50-step PC setup — including domain joins and security policies — in one continuous flow without a technician needing to intervene. It’s the perfect backbone for installing heavy hitters like SAP that require multiple restarts and post-install registry tweaks. With NinjaOne 13.0, your automation is smart enough to handle even a complicated reboot.

Lost Mode support for MDM peace of mind

Managing a mobile fleet requires robust security that works even when devices leave the office. With this update, technicians can now remotely place managed Android, iOS, and iPadOS devices into Lost Mode to secure them instantly. The MDM feature locks the hardware to prevent unauthorized access and provides continuous location reporting until the asset is recovered. It offers a critical layer of protection to help maintain oversight of distributed mobile endpoints.

This feature is essential for recovering misplaced equipment in environments like warehouses or field sites. For iOS and iPadOS, technicians can also trigger an audible alert to assist in physical recovery. With this modern approach to lost or stolen hardware, your team can mitigate security risks without needing physical possession of the device. This ensures that your assets stay protected until they are recovered or decommissioned.

Backup summary reporting for NinjaOne SaaS Backup

MSPs and IT teams often lack detailed insights into their backup status and health. To provide proof of data protection, NinjaOne SaaS Backup now offers automated, organization-level summary reporting. These monthly reports consolidate health metrics and data volumes into a single overview — without requiring manual exports. By scheduling direct delivery to clients and stakeholders, partners can clearly demonstrate backup integrity and proactive management across accounts.

Billing data integration and automation

The NinjaOne Billing API makes it easier to integrate billing data directly into the tools your team already uses, keeping records consolidated without manual exports or reconciliation. By streamlining the interaction between internal records and external platforms, teams can build robust, automated integrations. These capabilities reduce manual overhead and ensure that billing workflows can sync across your entire technical ecosystem.

Automatic invoices from ITAM software license data

Finally, NinjaOne Billing now automates invoicing by integrating directly with ITAM software license data. This synchronization eliminates manual reconciliation and prevents revenue leakage caused by inaccurate license counts. Businesses can easily map licenses to billing products while configuring price and quantity sources. The result is an accurate, reliable billing process that scales alongside your software environment.

Be sure to check out exciting new Early Access features in this release, such as Linux support for NinjaOne Remote as well as Dark Mode. Contact your Account Manager for details and implementation guidance. We are always interested in your thoughts and value your continued partnership in shaping the NinjaOne roadmap.

Key Points

• NinjaOne IT Asset Management (ITAM) delivers unified visibility across managed and unmanaged assets in hybrid IT environments.
• Continuous synchronization ensures real-time accuracy without additional agents or manual updates.
• Built-in software license and hardware lifecycle tracking reduces costs and improves compliance.
• Relationship-aware intelligence provides CMDB-like context for change, incident, and risk management.
• Actionable automation enables IT teams to move directly from asset visibility to remediation and con

Today’s IT environments are sprawling, distributed, and in constant flux. Laptops, mobile devices, IoT endpoints, cloud applications, and shadow IT systems are multiplying across hybrid infrastructures and global networks. With every new connection comes added complexity and greater risk. IT teams can’t secure what they can’t see, and relying solely on agent-based tools leaves too much in the dark.

NinjaOne IT Asset Management (ITAM) extends the power of the NinjaOne Endpoint Management platform to fill visibility gaps in your environment. It creates a unified record system for every technology asset in your environment — whether it’s agent-managed, network-connected, managed with Microsoft Intune, or entirely offline. ITAM provides complete, continuously updated visibility into your hardware, software, and the relationships between assets to deliver the control, intelligence, and automation needed to make faster, smarter decisions across the entire IT estate.

From discovery to action: Unified visibility for every IT asset

NinjaOne’s ITAM software centralizes all assets — managed or unmanaged — into one living inventory. Whether it’s a laptop under policy control, a printer without an agent, a legacy IoT device, or a personal laptop connecting to the network, ITAM gives IT full awareness and accountability. Assets can be customized by type, subtype, or field, and easily converted from unmanaged to managed when needed. This real-time, unified inventory replaces static spreadsheets and siloed tools to provide an accurate source of truth for every device across the business.

ITAM brings continuous data synchronization between endpoint management and asset inventory, ensuring that device and software information stays current with no manual refreshes, no redundant collectors, and no extra agents to maintain. By unifying visibility across all devices, IT teams can monitor the entire hardware and software footprint, uncover hidden assets, and maintain full coverage compliance.

Smarter software and lifecycle management

ITAM introduces complete software lifecycle management to help organizations control costs, reduce waste, and maintain compliance. IT teams can track software usage across devices, identify underutilized or duplicate licenses, and prevent over-purchasing. With built-in audit history and usage tracking, teams know exactly when licenses were added, assigned, changed, or renewed and can proactively plan for upcoming expirations.

This intelligent lifecycle tracking extends beyond software. ITAM ties hardware warranty and lifecycle data to financial and operational insights, allowing IT to plan repair, replacement, and refresh cycles at the optimal time and cost. Together, these capabilities turn asset management from a reactive task into a strategic advantage, supporting better budgeting, compliance, and performance.

Relationship intelligence and operational context

NinjaOne ITAM adds relationship-aware intelligence to systems, users, and applications to the assets they support. This relationship mapping, which is similar to a lightweight CMDB, visualizes how assets interact and what dependencies exist between them and enables IT teams to see the downstream impact of every change or failure.

This context elevates ITAM from inventory management to operational command center, supporting key ITSM and business processes such as:

• Change management: Understand dependencies before implementing updates to prevent outages or cascading failures.
• Incident and problem management: Quickly trace the root cause of service disruptions and prioritize remediation.
• Compliance and risk management: Maintain an audit-ready record of configurations, dependencies, and ownership.
• Financial asset management: Tie cost, depreciation, and renewal data to business reporting for improved ROI analysis.
• Service management integration: Provide a single, accurate data source for ITSM tools like ServiceNow, HaloPSA, and others, enhancing incident resolution and change governance.

Through this deep asset intelligence, IT teams can make decisions not just faster, but with context, confidence, and control.

Built for action, not just insight

Unlike traditional ITAM systems that capture static data, NinjaOne ITAM is a living, actionable platform. It’s not just about knowing what exists — it’s about acting on it. From a single console, technicians can move seamlessly from visibility to action: patching, scripting, decommissioning, or onboarding devices in real time. With a public API for software license management, teams can automate license creation, updates, and consumption reporting, integrating easily with procurement, finance, and ITSM systems.

The business impact

When combined with NinjaOne Endpoint Management, ITAM delivers the complete picture of your IT ecosystem. It shows you what’s managed, what’s missing, and what needs attention — so nothing is left to chance.

Key outcomes include:

• Full-spectrum visibility: Capture and track every device, managed or unmanaged, in a single unified console.
• Proactive lifecycle control: Manage hardware and software from acquisition through retirement with automated tracking and notifications.
• Optimized costs: Eliminate redundant tools, prevent license overages, and extend asset lifespan through better insight.
• Improved compliance and security: Identify unmanaged or unpatched systems, enforce policies consistently, and close visibility gaps that expose risk.
• Operational efficiency: Reduce manual data entry and reconciliation, accelerate audits, and strengthen collaboration between IT, finance, and security.

The bottom line

NinjaOne IT Asset Management transforms fragmented asset visibility into operational intelligence. It unites hardware, software, and relational context into one actionable platform that continuously evolves with your environment. By turning data into decisions and visibility into control, NinjaOne ITAM empowers IT to reduce risk, control costs, and deliver a stronger, more resilient digital foundation.

Together, NinjaOne ITAM and Endpoint Management create full-spectrum IT governance — closing every gap between discovery, management, and action.

Try NinjaOne’s ITAM software for yourself – learn more at ninjaone.com/it-asset-management / and start your free trial today!

Today, we’re introducing NinjaOne PSA.

NinjaOne PSA brings billing, ticketing, documentation, and IT asset management together in a single, unified platform, fully native to NinjaOne RMM. It’s designed to help small MSPs run both service delivery and business operations with greater efficiency, visibility, and control.

Instead of managing PSA workflows separately from endpoint management, NinjaOne PSA connects technical work directly to contracts, time tracking, and billing. Every ticket, task, and automated action is captured in one system, giving MSPs a clear view of what’s happening across the business without added administrative effort.

This launch is about bringing the work MSPs already do every day into one place, so running the business feels simpler, scaling feels achievable, and profitability doesn’t get harder as you grow.

One platform to run service and business operations

NinjaOne PSA is an end-to-end business management solution built specifically for MSPs that want simplicity without sacrificing visibility or control.

By unifying core PSA capabilities directly with NinjaOne RMM, MSPs can:

• Capture every billable action, including automated work
• Keep technical execution and billing perfectly aligned
• Reduce manual reconciliation and administrative overhead
• Give technicians a single, consistent workflow

With everything connected by design, service delivery and business operations stay in sync automatically. You don’t have to worry about duplicate data entry, missing time, or month-end guesswork.

What’s included in NinjaOne PSA

NinjaOne PSA brings together multiple NinjaOne solutions into one integrated experience. They’re not loosely connected or bolted on. They’re designed to work as one workflow, with each part reinforcing the others.

Billing

Billing brings together contract management, time tracking, and invoicing to ensure every service is accurately recorded and billed. Time entries are automatically linked to the correct agreements, whether the work is manual, ticket-based, or automated. This helps MSPs eliminate revenue leakage and gain clear visibility into profitability and client performance.

Ticketing

NinjaOne Ticketing centralizes service delivery with context-rich tickets that automatically include device and user details. Custom workflows, automation rules, and built-in remote actions help technicians resolve issues faster while ensuring all work is tracked and billable.

Documentation

NinjaOne Documentation centralizes critical IT knowledge, credentials, and procedures in a secure, easy-to-access platform. Technicians can link documentation directly to tickets, follow standardized checklists, and reduce onboarding time while maintaining consistency across teams and clients.

IT asset management (ITAM)

ITAM provides real-time visibility into managed and unmanaged hardware and software across client environments. Automated discovery and warranty management support proactive planning, smarter budgeting, and renewal opportunities without relying on manual tracking.

Together, these capabilities replace a patchwork of disconnected tools with a single platform that’s simpler to manage and ready to scale alongside your business.

Built for MSPs who want to grow

NinjaOne PSA is designed for smaller MSPs that want their tools to keep up as the business evolves. It’s easy to adopt, intuitive to use, and designed to deliver value quickly without long setup cycles or complex workflows.

With NinjaOne PSA, MSPs can move forward knowing their service delivery and business operations are finally working from the same system.

By automating the hardest parts of running an MSP and eliminating unnecessary complexity, NinjaOne helps teams focus on delivering great service, running profitably, and simplifying work.

“We were looking for an intuitive, all-in-one solution and found exactly that with NinjaOne. Setting up PSA took less than 8 hours, compared to more than 1,700 hours spent struggling with our previous platform.”

Chris Freels, Owner and CEO of IT Management Services

Release Schedule

January 27 – February 25

NinjaOne’s 12.0 release has arrived to improve how IT teams manage assets, integrate service delivery with business operations, gain insights into profitability and health status, and proactively resolve any recovery issues. MSPs can now sync service delivery with business processes using a professional services automation (PSA) bundle. Plus, boot verification continuously proves that image-based backups are bootable, and therefore recoverable, in disaster recovery scenarios​.

Tool visibility and control over every IT asset

The much-anticipated NinjaOne IT Asset Management (ITAM) has now entered general availability, solving the headache of fragmented device tracking. With a unified view across both managed and unmanaged devices, technicians can accurately track the full lifecycle of an asset — from initial purchase to final decommissioning — within a single platform.

PSA bundle to sync service delivery and business operations

The wait is over for MSPs looking to eliminate tool sprawl. Built into our Unified MSP Operations platform, the NinjaOne PSA helps you integrate technical delivery and business goals. By unifying billing, ticketing, documentation, and ITAM, you can run your entire service delivery and business operations in harmony without leaving money on the table. Keep your focus on profitability and long-term success by automating business processes and gaining clear visibility into your margins.

With the inclusion of billing in NinjaOne PSA, MSPs now get robust billing reporting. Plan strategically and allocate resources using data-driven insights into your total invoice amount and profitability by customer or product category.​ Determine which areas of your business are paying off, and which areas to adjust moving forward.

NinjaOne PSA compared to legacy solutions

Feature | NinjaOne PSA | Legacy PSAs
Integration | Native/unified: Built directly into the RMM for a single platform experience. | Fragmented: Often a collection of acquired tools that require complex syncing.
Ease of use | High: Designed for modern workflows; technicians can be operational in hours. | Low: Typically need dedicated consultants or weeks of training to onboard.
Asset visibility | Real-time: Unified view of managed and unmanaged assets automatically. | Manual sync: Requires frequent data reconciliation between RMM and PSA.

Server backup boot testing for recovery readiness

NinjaOne can now validate server backup recoverability with automated boot verification. On a regular schedule, the system confirms that image-based backups can successfully boot, turning backups into proven recovery points without requiring manual testing.

This automated approach reduces the risk of failed restores and supports audit readiness with less effort. By surfacing boot errors early, it reduces the manual burden on IT teams and ensures recovery issues are resolved long before a disaster strikes. Best of all, this feature comes at no extra cost, delivering added peace of mind without added spend.

Correct role access from the start

Starting with the right access and configurations in the SaaS Backup Portal is now effortless with Role-Based Access Control. Technician roles are automatically applied at login based on NinjaOne permission classes so the right organizations and settings are in place from day one, with no separate login or manual setup required.

By reducing manual setup, this update helps prevent access mistakes and strengthens least-privilege control. Added visibility into portal activity also simplifies tracking and compliance reviews. This automation hardens security by removing human error, and role-specific Audit Logs provide granular visibility for compliance reviews and reporting.

Health status alerts

This phased-rollout feature will enhance NinjaOne’s condition-based device health system by introducing customizable health statuses, severity levels, and alert priorities to provide technicians with actionable insights. Technicians can define how individual conditions impact overall device health and tailor alert dashboards, helping them reduce false alarms and reduce alert fatigue.

Remote support for Linux in early access (EA)

NinjaOne Remote Linux support allows you to support your Linux endpoints from within the NinjaOne platform through secure remote sessions. By eliminating the need for third-party tools or insecure workarounds, it provides a consistent support experience across Windows, macOS, and Linux. This update streamlines your workflow through tool consolidation and full-stack visibility so you can manage diverse environments under one roof.

In 2025 alone, NinjaOne delivered 20 total releases and over 600 new features, feature enhancements, and products.

We have several more features in EA for this release. Reach out to your Account Managers to learn more. Keep the feedback coming — your insights are what drive NinjaOne forward as we unify IT to simplify work.

Key Points

• NinjaOne achieves GovRAMP Moderate Authorization, validating compliance with 300+ stringent security controls for SLED organizations. GovRAMP standardization removes barriers to cloud adoption, helping SLED agencies modernize securely and confidently.
• Unify endpoint management with NinjaOne’s single, cloud-based console delivering centralized visibility and control across distributed IT environments.
• NinjaOne automates security and compliance through standardized patching, configuration management, and continuous monitoring, aligning with government requirements.
• Achieve cost management and efficiency gains with NinjaOne’s tool consolidation, reduced manual workloads, and faster issue resolution.

At NinjaOne, we’re proud to be the trusted partner of over 1,400 public sector organizations that are tackling the challenges of today’s endpoint management head-on. Now, with GovRAMP Authorization (formerly StateRMAP) we’re making it even easier for SLED agencies to simplify operations, secure their environments, maintain compliance, and modernize government IT without the complexity, overhead, or patchwork of legacy tools.

Compliance gaps can delay procurement and stall modernization efforts.
→ Scale reliably with GovRAMP-Authorized IT

Why GovRAMP Authorization matters for SLED

GovRAMP is a government-wide framework that standardizes how cloud services are assessed for security, and it’s among the most stringent benchmarks in the public sector. Achieving GovRAMP Authorization at the Moderate Impact Level, means NinjaOne has met over 300 rigorous controls cloud security and compliance to ensure its platform can protect sensitive data and deliver secure IT operations.
This matters for SLED IT teams because it removes a major barrier to modernization. With GovRAMP validation and NinjaOne’s multi-tenant architecture, agencies can confidently automate endpoint management, streamline compliance, and securely manage multiple departments from a single platform, without increasing operational risk or complexity.

Real-World public sector use cases

Across education and local government, public sector IT teams are turning to NinjaOne to modernize endpoint management, improve compliance, and reduce operational costs.

Unify endpoint management

With limited IT staff and increasing demands, Beekmantown Central School District, NY used NinjaOne to improve endpoint visibility across student and faculty devices, reducing manual tasks and improving service delivery across campuses.

Automate security and compliance

The IT team at the City of North Adams, MA consolidated aging tools and automated routine maintenance tasks with NinjaOne, gaining control over software deployments and improving endpoint compliance across city departments.

Cost management and efficiency gains

Faced with outdated tools, high endpoint management costs, and poor patch visibility, East Texas A&M University (ETAMU) needed a modern solution that could scale with its hybrid learning environment. By switching to NinjaOne, the university deployed the platform to all endpoints in under two days, consolidated legacy tools to save $58K annually, and reduced technician workloads by four hours per day. The team now resolves IT issues up to 120x faster and maintains consistent patch compliance across thousands of devices.

Centralize government IT solutions with NinjaOne.
→ Start your free trial today

Simplifying compliance without complexity

Legacy systems often require long deployments, complex infrastructure, and dedicated administrators. NinjaOne eliminates that friction with a platform designed for lean teams and distributed environments. Our customers consistently report:

• Up to 90% faster patch deployment
• Reduced exposure to vulnerabilities
• Significant reductions in tools (on average, NinjaOne customers consolidate 4 tools), costs, and manual workload1

With support for Windows, macOS, Linux, and mobile devices from one unified console, agencies can monitor, manage, and protect every endpoint with fewer resources.

Learn more about NinjaOne for State & Local Government & Education. Security is built into the fabric of our products, team, infrastructure, and processes. Learn more at https://trustpage.ninjaone.com/controls.

1 Source: Enterprise Strategy Group’s “Analyzing the Economic Benefits of the NinjaOne Endpoint Management Platform” (2024)

NinjaOne + Intune integration

NinjaOne’s Intune integration extends Microsoft Intune with full operational endpoint management, enabling IT teams to manage identity, governance, and daily device operations in one unified workflow.

• It adds comprehensive lifecycle management by handling patching, maintenance, monitoring, and automation to create a seamless lifecycle from enrollment through retirement.
• It expands fleet coverage by enabling unified management of both workstations and servers, including true server management, which Intune alone cannot provide..
• It improves technician efficiency with one-click remote access, deep linking, and automated documentation that reduces manual data entry, eliminates human error, and returns time to the team..
• It strengthens IT asset management and identity coherence through SCIM-based user-to-device mapping and full-lifecycle visibility that goes beyond compliance inventory to true ITAM
• Deep linking ensures technicians only switch to Intune when identity or compliance work is needed, keeping operational tasks inside NinjaOne where tooling is stronger.
• The integration also positions organizations for Microsoft’s evolving Conditional Access standards by delivering real operational telemetry that will fuel richer device health signals.

Most IT teams already use Intune as the governance and enrollment layer for their device fleets. What’s often missing is the operational capability to manage those devices on a day-to-day basis once they’re deployed. The NinjaOne integration fills that gap by extending real endpoint management into the Intune ecosystem without disrupting the identity architecture customers have already standardized on.

The goal isn’t to replace Intune. It’s to help you get more from it.

Expand Intune governance with a powerful endpoint management tool.

Discover Endpoint Management with NinjaOne

A smarter, stronger stack

Together, NinjaOne and Intune create a modern, identity-first management stack that actually scales. The integration delivers:

Category | What the NinjaOne integration adds
Governance | Intune remains the source of truth for identity enrollment
Lifecycle | NinjaOne handles patching, maintenance, and automation
Fleet coverage | Manage both workstations and servers in one platform
Support | One-click Remote Access for live troubleshooting
ITAM | Real asset lifecycle visibility, not just compliance inventory
Identity context | SCIM user-to-device cohesion
Documentation | Automatic enrichment, no manual entry
Future-proofing | Positioned for Conditional Access evolution

Expanding endpoint management capabilities

Intune handles compliance, provisioning, policy, and identity. NinjaOne streamlines everyday operations, including monitoring, automation, troubleshooting, and fleet hygiene. Together, they create a unified lifecycle, from enrollment to retirement.

Managing everything, everywhere

Intune is not built to manage servers. NinjaOne is. This integration enables IT teams to manage workstations and servers through a single operational tool – eliminating the need to split infrastructure coverage across multiple systems.

Patching and software management that scales

Intune sets the policy and guardrails. NinjaOne ensures patching occurs reliably, safely, and at scale, with orchestration, rollout logic, rollback protection, and comprehensive reporting.

Remote support, real time

Fleet visibility is excellent. However, when an incident occurs, technicians require immediate action. The integration enables them to jump straight from a device record into NinjaOne Remote Access for instant troubleshooting and live support, closing the loop between identity and operations.

Real IT asset management across all devices

A device catalog is the cornerstone of governance. NinjaOne provides true ITAM across both Intune-enrolled and non-Intune devices, offering IT a comprehensive lifecycle view rather than partial inventory snapshot.

User-to-Device mapping through SCIM

With SCIM, user identities are linked cleanly to their assigned devices, improving troubleshooting, HR offboarding, asset tracking, and audit readiness, and eliminating the need to guess which endpoint belongs to which user.

Automation that removes the busywork

Device details are collected automatically and synced into documentation. NinjaOne pushes intelligence into native documentation, so teams don’t need to manually maintain asset notes or configuration records. No human error. Just cleaner data and more time for real work.

Deep linking back to Intune

The integration doesn’t eliminate context switching entirely. It makes it intentional. Deep links enable technicians to jump into Intune only when identity or compliance work is required, while keeping maintenance within NinjaOne, where operational tooling is stronger.

Positioned for Conditional Access evolution

This integration also positions IT teams for Microsoft’s expanding Conditional Access capabilities. As richer device health signals become available, NinjaOne will be ready to surface real operational telemetry, giving organizations deeper visibility and control.

Boost Intune efficiancy with NinjaOne’s comprehensive endpoint management solution.
Try our on-demand demos

The bottom line

The NinjaOne + Intune integration provides IT teams with what they’ve been missing: true operational control within an identity-first world. It unites governance, automation, and support into a seamless workflow spanning enrollment to retirement.

The result: less friction, fewer blind spots, and a stack that works the way modern IT does.

Learn more

Learn about the importance of scope and behavior when integrating with Microsoft Entra.

Rollout Schedule: November 11th – December 10th

NinjaOne’s 11.0 Release brings thoughtful, high-impact enhancements to make everyday IT management even more efficient and connected. With updates like OS deployment to simplify device setup, a new Microsoft Intune Integration for unified endpoint visibility, and Entra ID backup, along with Bring Your Own Dropsuite to safeguard identity data, 11.0 strengthens the foundation IT teams rely on every day. It’s all about delivering smarter workflows, tighter integrations, and an even better experience for the people powering IT.

OS deployment

Deploying and configuring devices just got easier – OS deployment streamlines setup so every endpoint starts compliant and secure.
Quickly launch standardized, secure OS images across your fleet without manual setup or extra steps. Whether you’re onboarding new employees or recovering compromised systems, OS Deployment lets you provision endpoints at scale with preapproved images that include the right drivers, security baselines, and essential apps.
Now, new device onboarding takes minutes instead of hours, and rapid recovery keeps teams productive and protected without missing a beat.

Microsoft Intune integration

Make managing diverse environments simpler and more connected than ever with NinjaOne’s new Microsoft Intune integration.
Sync Intune directly with NinjaOne to bring every endpoint – Windows, macOS, Linux, and servers – under one unified view. IT teams can now discover all assets in Intune with a single click, enrich existing device records with Intune data, and even deploy the NinjaOne agent straight from Intune.
Onboarding is effortless with your Microsoft login; no extra credentials or secrets required. Together, NinjaOne and Intune deliver the best of both worlds: powerful policy enforcement paired with unmatched patch management, automation, and real-time monitoring across every device in your environment.

Entra Backup + Bring Your Own (BYO) Dropsuite

With Entra Backup and BYO Dropsuite, NinjaOne expands its protection to cover the core of your cloud identity.
Safeguard Microsoft Entra ID (the gateway to your users, apps, and data) by backing up identity records, role assignments, and policies. In the event of ransomware, configuration errors, or accidental changes, Entra Backup enables fast recovery and uninterrupted access without downtime or data loss.
And with BYO Dropsuite, Dropsuite customers can link their current accounts directly to NinjaOne, maintaining all backups, configurations, and purchasing channels without disruption. The result is simple: unified SaaS backup management, expanded protection, and a truly seamless experience without compromises.

Third Party Patching Remediations

Extend your patching power beyond the operating system with Third-Party Patching Remediations.
Now, IT teams can identify, prioritize, and remediate vulnerabilities across third-party applications using the same automated, policy-driven workflows they rely on for OS updates. Map CVEs to affected endpoints, deploy fixes fast, and generate centralized remediation reports to prove compliance with ease.
Whether you’re closing critical gaps in Chrome after a Tenable scan or preparing audit-ready CVE reports for your next compliance review, NinjaOne makes end-to-end vulnerability remediation simple, consistent, and secure.

Addition of Data Tables to Summary Report

Reporting just got more flexible and powerful in this release.
With the ability to add Data Tables to Summary Reports, users can now include detailed grids, custom fields, and key device data directly in their PDF reports. Anything visible in the Device Search grid— from warranty dates to custom metrics— can now be replicated and shared as a polished, ready-to-distribute report.
Whether you’re circulating a device’s health summary or sharing warranty insights with stakeholders, this enhancement makes it easier than ever to create reports that mirror the same views you rely on every day in NinjaOne.

SaaS Backup Overview and Organization Dashboards

See the full picture of your SaaS Backup environment at a glance with the new Overview and Organization Dashboards.
The Overview Dashboard introduces new widgets that give instant visibility into backup health across all organizations, helping teams quickly spot issues before they escalate.
At the account level, the Organization Dashboard breaks down job statuses, errors, and individual user backup details, so you always know where attention is needed.
With clear, top-down visibility from global to org to account, IT teams can proactively manage SaaS Backup performance, focus technician time where it matters most, and maintain confidence that every backup is running smoothly.

Linux Pre- and Post-Patching Scripts

Take full control of your Linux patching process with new Linux Pre- and Post-Patching Scripts.
These enhancements let admins prepare systems before updates, then automatically verify and remediate environments after patches are applied. Run pre-patch scripts to safely stop critical services or back up configuration files and follow up with post-patch scripts that restart services, check system health, and confirm successful updates.
This means smoother deployments, stronger compliance, and fewer surprises across every Linux environment you manage.

As always, there’s even more packed into this release than we could cover here. Several features are entering Early Access, and we’d love for you to explore what’s next. Reach out to your Account Manager to get started, and keep the feedback coming. Your insights help shape the future of NinjaOne.
Until the next release!

Key Points

• Traditional Patching Challenges: Hands-on patching may struggle to balance speed and stability, leaving organizations vulnerable to breaches tied to unpatched systems.
• Autonomous Patch Management Benefits: Automation reduces manual toil, shortens exposure windows, and keeps systems in compliance.
• Improved Workflow for Multiple Stakeholders: From system admins to finance teams and even end-users, autonomous patching aligns technical efficiency with business value.
• Cloud-Native and Scalable Solution: Deploy timely updates across remote, hybrid, and distributed environments without VPNs or on-prem infrastructure.

Traditional patching has always been a balancing act between speed and stability. However, in today’s threat landscape, where data breach costs are rising, that balance can’t come at the cost of security.
With that in mind, there’s even greater value in adopting IT automation. In particular, NinjaOne’s Autonomous Patch Management can fix many traditional patch management workflows (and more). Find out below how NinjaOne combines automation, intelligence, and flexible policy-driven workflows to create a more resilient and scalable IT environment.

Who needs autonomous patch management and why

Autonomous patch management is more than a software upgrade. In many ways, it directly benefits nearly every stakeholder in an organization.

Role | Autonomous Patching Benefits
System and Platform Administrators | Removes the need to manually track dozens of vendor bulletins, eliminating drift and reducing the manual toil that otherwise consumes their time.
Security Teams | Closes vulnerabilities quickly, shortens the window of exposure, and helps meet standards (e.g., CIST, NST).
Help-Desk and IT Support | Reduces patch-related tickets and emergency reboots, freeing staff to focus on higher-value work.
Compliance and Audit Officers | Provides immutable logs and proof of patching activity to meet PCI-DSS, HIPAA, GDPR, and other audit requirements.
Finance, Procurement | Saves costs by reducing downtime, incident response, and unnecessary licensing, delivering clear ROI.
End Users | Experiences fewer disruptions with intelligent, staged patching outside of working hours and graceful restarts.

Autonomous patch management reduces risks and aligns technical efficiency with business value. As a result, it seamlessly delivers security, compliance, and productivity gains across the organization.

Pillars of autonomous patch management

• 1. Automated patching across OS and applications
     It’s no longer enough to only patch operating systems. Attackers exploit weaknesses in unpatched third-party applications every day, and those apps are often business-critical.
     NinjaOne supports Windows, macOS, Linux, and over 6,000 third-party applications with the same automation and policy-driven precision. One unified approach closes more gaps, faster, ensures a consistent approach and comprehensive visibility across the whole IT stack.
• 1. Autonomous patching with Patch Intelligence AI
     This is where patching moves beyond “set it and forget it.”
     Patch Intelligence AI continuously analyzes vendor telemetry, community forums, and deployment signals to detect unstable or risky updates. Patches flagged as problematic are automatically paused, even if existing policies exist to approve them, preventing downtime and disruption before it happens.
     At the same time, NinjaOne ingests CVE/CVSS data and seamlessly imports vulnerabilities from scanners like Tenable, Qualys, and Rapid7. Critical patches can be prioritized for faster remediation, shrinking exposure windows while ensuring safer rollouts.
     With flexible, policy-driven automation and the option for manual intervention, IT teams can confidently align remediation with organizational risk tolerance while retaining the agility to act instantly on zero-day vulnerabilities.
     NinjaOne difference: Safer, more reliable patching that strengthens every other security and IT investment.
• 1. Reduce the hidden operational cost of bad patches
     Patch Intelligence AI isn’t just a security play; it’s a massive operational risk mitigator. If 95% of Windows OS patches are typically deployed successfully, there’s still 5% that fail. At scale, the raw numbers could pose an even greater threat.
     Each failure forces IT teams to investigate, uninstall, remediate, and re-deploy. In the process, this avoidable cycle can potentially create an enormous time sink across thousands of endpoints.
     By automatically pausing unstable updates, NinjaOne eliminates much of this hidden overhead, saving countless hours while maintaining stability. Not to mention it takes significant pressure off the IT team to chase and recalibrate.
• 1. Vulnerability importing and zero-day readiness
     NinjaOne integrates directly with scanners, including Tenable, Qualys, and Rapid7, to automatically import vulnerabilities, map them to affected assets, and enable prioritized remediation using CVSS scores.
     When zero-day vulnerabilities emerge, IT can bypass automation cycles and apply patches manually, ensuring a fast, targeted response.

Any device, anywhere
Whether endpoints are in the office, at home, or in the field, NinjaOne ensures they stay patched and protected. Our cloud-native, agent-driven platform requires no VPNs, on-prem servers, or slow network connections.
Patches deploy wherever the device is, keeping security posture consistent across a distributed workforce. For larger environments, patch caching (available with premium licenses) reduces network strain and speeds up patch rollouts.

Scalable and smart patching workflows with NinjaOne

Small environments (a handful of servers or workstations) often get by with ad‑hoc, manual updates. However, mid-size and large environments face exponential complexity regularly. Wherever you’re coming from, NinjaOne’s patch automation provides a path to scale, improve security, and unlock greater business efficiency.

• 🔁 Unified, risk-driven workflows: Bringing together vulnerability data, patching, and configuration into one seamless engine.
• 🔐 Security-first automation: Ensuring patches are prioritized by risk, not just by release date.
• 💻 AI-powered operational assurance: Using Patch Intelligence AI to prevent disruptions and reduce hidden IT costs.

Together, these autonomous workflows ensure organizations don’t just patch faster; they patch smarter. This is what modern vulnerability and patch management should look like for modern or growing MSPs, enterprise IT, SMBs, and hybrid IT environments.

👉 More: Read the Pocket Guide to Autonomous Patching for additional insights on how you can take advantage of autonomous patching and gain some time back in your day.

Co-authored by Egon Rinderer

Modern IT operations in government are under pressure. Agencies must maintain strict compliance with federal cybersecurity standards, while managing diverse environments with limited IT resources. Furthermore, DoD’s finalized DFARS amendment makes CMMC 2.0 a mandatory requirement in applicable DoD solicitations and contracts effective Nov. 10, meaning vendors wishing to do business with the government must meet the appropriate CMMC level prior to award, with noncompliant firms ineligible for contract selection. With these challenges in mind, we’re proud to announce that NinjaOne has achieved Federal Risk and Authorization Management Program (FedRAMP®) Authority to Operate (ATO) at the Moderate Impact Level, to help government organizations and their partners confidently modernize their endpoint management and IT operations strategies.

FedRAMP authorization is more than a security benchmark. It enables agencies and contractors to adopt trusted cloud-native solutions that help reduce risk, accelerate response, and improve compliance visibility.

Why FedRAMP Moderate Matters for Government IT

The Federal Risk and Authorization Management Program (FedRAMP) provides a standardized approach to cloud security for Federal agencies, and companies working with the government supporting their mission.

NinjaOne is now one of a few select cloud-based solutions to be granted FedRAMP Moderate ATO, which includes rigorous security controls to protect the federal government’s IT environments.

Combined with frameworks like Cybersecurity Maturity Model Certification (CMMC), which establishes a standardized approach to cloud security, we help agencies and contractors confidently advance their missions with compliance-ready infrastructure. NinjaOne was built as a cloud-native platform. This enables fast, secure scalability across federal, state, local, education, and tribal organizations without the burden of legacy infrastructure or multi-month deployments.

NinjaOne’s FedRAMP Moderate achievement means government agencies and the companies that support them can:

• Confidently adopt a secure, compliant endpoint management platform that aligns with federal standards
• Automate patching, remediation, software deployment, and policy enforcement across all endpoints
• Gain real-time visibility into distributed environments including disconnected or off-VPN devices
• Streamline operations with faster implementation and reduced manual effort
• Deploy NinjaOne in less than 30 days and reach full user proficiency in under 10 days
• Integrate with tools already in use such as CrowdStrike Spotlight, Slack, Tenable, and more

For smaller agencies or large federal departments managing hundreds of thousands of endpoints, this authorization simplifies acquisition and removes barriers to modernization.

The Value of FedRAMP for Public Sector

As a recognized leader in federal software, Carahsoft is not only helping to enable Federal IT security and modernization, they’re also putting those principles into practice as a user of the NinjaOne platform. Their adoption of NinjaOne underscores a commitment to scalable, secure, and streamlined endpoint management across complex environments.

“IT leaders in the Public Sector have the ongoing need to manage more devices, ensure security and compliance, and reduce tool complexity, all while working to be operationally and resource efficient. NinjaOne not only simplifies endpoint management for Carahsoft and its reseller partners, but also demonstrates a strong commitment to serving the Public Sector at scale,” said Craig P. Abod, Carahsoft President. “Their FedRAMP authorization reinforces what we’ve experienced firsthand: NinjaOne is built to meet the unique needs of Federal IT teams.”Carahsoft’s leadership in government IT distribution reflects the increasing demand for trusted, scalable platforms that can be rapidly implemented and aligned with rigorous compliance standards.”

Simplifying Compliance Without Complexity

Unlike legacy tools that require infrastructure, months of onboarding, and specialized teams to operate, NinjaOne was designed for lean IT teams and complex endpoint environments. Our cloud-native architecture, automation capabilities, and unified interface allow teams to consolidate tools and eliminate patchwork processes. More than 1,400 public sector organizations across 50 states use NinjaOne for endpoint visibility and management.

With support for Windows, macOS, Linux, and mobile from a single console, agencies can maintain continuous monitoring, automate compliance tasks, and reduce exposure time to vulnerabilities by up to 90 percent.

Looking Ahead

As part of our continual commitment to deliver on the needs of our Federal customers, NinjaOne is already pursuing FedRAMP High and expanding our integrations and partner network to better serve public sector organizations at every level.. Whether you are securing 500 or 500,000 endpoints, NinjaOne delivers an agile, secure, and compliant approach to IT operations ensuring resilient operations.

Learn more about NinjaOne for Government at www.ninjaone.com/government. Security is built into the fabric of our products, team, infrastructure, and processes. Learn more at https://trustpage.ninjaone.com/controls.

Rollout Schedule: August 19th – October 1st

With the 10.0 Release, NinjaOne is turning it up to ten with powerful new capabilities designed to give IT teams even more control, automation, and peace of mind. This release introduces exciting new features like Patch Caching to accelerate deployments, macOS FileVault Management to enhance Mac security, a new Freshservice integration that keeps your workflows connected and seamless, and more! Whether you’re focused on speed, security, or service management – 10.0 delivers.

Patch Caching

Accelerate Patch Deployments. Reduce Bandwidth. Simplify Rollouts. Our new Patch Caching feature slashes patch deployment time across your environment.

Patch Caching minimizes bandwidth usage and accelerates patch deployment by locally storing update files and distributing them across your environment. That means fewer bottlenecks during patch windows, smooth rollouts in bandwidth-constrained branch offices, and faster installs when time is tight. Preload patches ahead of maintenance windows, deploy at scale without overloading your network, and get critical updates out faster – no lag, no friction, no problem.

macOS FileVault Management

Take control of macOS disk encryption with flexible, policy-based FileVault management on devices managed by NinjaOne macOS MDM.

Whether you need to enforce encryption during onboarding for airtight compliance or after user logout for smoother transitions, NinjaOne gives you the power to decide. Recovery Keys? Automatically escrowed, easily rotated, and fully auditable – no guesswork and no gaps. You can even choose whether end users see their recovery keys post-encryption, helping you reduce support requests or align with internal security policies. It’s security and compliance made easy, with the flexibility to fit your workflows.

Freshservice Integration

Our Freshservice integration is officially live and ready to roll! Now available in the Freshworks app marketplace, this new integration connects NinjaOne’s powerful endpoint management directly with Freshservice’s service desk platform – MSP mode included.

This integration equips technicians with real-time endpoint data right inside their ITSM app, making it easier to troubleshoot issues and resolve tickets faster. No more toggling between tools or manually copying details into tickets – this integration keeps your service desk humming, and your teams focused on what matters most.

More ServiceNow integration updates

More power, more precision – our ServiceNow integration just got even better.

With enhanced support for both the Service Desk and CMDB, you can now fine-tune how closed tickets in ServiceNow impact NinjaOne alerts and statuses using customizable ticket templates. We’re also packing in richer device data to incidents, giving technicians the context they need without the extra clicks.

On the CMDB side, NinjaOne is now recognized as a discovery source, with full support for reconciliation rules and synching of software and file attributes, helping you maintain a clean, accurate, and always up-to-date asset inventory.

Patching Enhancements

The 10.0 release delivers a suite of enhancements that make patch management smoother, more secure, and more efficient.

New automation options let you silence alerts during patch cycles with Maintenance Mode, so you can patch at scale without triggering unnecessary alarms. Expanded approval controls make it easy to mass-approve critical updates across both NinjaOne and Winget-support apps – saving time and reducing risk. And when speed matters most, like in zero-day situations, you can bypass policy to deploy urgent patches instantly. Plus, we’ve revamped our third-party patch reboot prompts, giving end-users clearer, more actionable messaging to reduce confusion and avoid disruption.

For further consolidation of these features, please read below:

• Patch Maintenance Mode + Automation – automatically suppress alerts (like CPU spikes or offline warnings) during updates using native automations
• Patch Approvals for NinjaOne + Winget Apps – configure auto-approvals across supported apps to streamline patching and enforce consistent policy coverage
• Out-of-Policy Patch Deployment – instantly push emergency or one-off patches without waiting on policy updates – ideal for zero-day scenarios
• Improved Reboot Prompts for 3rd Party Patches – cleaner, more informative restart dialogs give users better timing and context, reducing friction and lost productivity

Backup Enhancements

This release brings major improvements to NinjaOne Backup, giving IT teams and MSPs longer retention options and cleaner protection for shared data.

Image backups now support up to 10-year retention periods, perfect for compliance heavy industries. Also, administrators can now back up data directly from network shares without relying on individual machines. These updates help streamline backup operations, simplify audits, and make recovery faster when it counts.

For further consolidation of these features, please read below:

• Extended Image Backup Retention – retain backups for 2, 3, 4, 5, 7, or 10 years to meet long-term compliance needs
• Backup Network Shares – back up shared folders directly from the network, making it easy to protect team assets and critical files without complex setup

Compound Conditions update

Precision just got a big upgrade. New Compound Condition capabilities give you pinpoint control over monitoring and remediation at scale.

Now, you can continue building powerful, multi-layered conditions based on new specific criteria like Operating System, Process State, Windows Role or Feature, and Daemons. Whether you’re watching for stopped services on SQL servers, targeting out-of-date operating systems, or tracking whether a specific process is running before triggering an action, these updates let you automate with surgical accuracy.

Android Remote Control goes GA

Android support just leveled up. With full remote control capabilities now generally available, technicians can securely take control of Android devices – not just screenshare – like they would a desktop.

Whether devices are enrolled via MDM or supported ad hoc through Quick Connect, you get the flexibility to deliver fast, secure mobile troubleshooting anytime, anywhere. From helping frontline staff and mobile sales teams to resolving urgent BYOD issues remotely, NinjaOne gives you a unified support experience that keeps work moving, no matter the device.

As always, there’s more to this release than meets the eye! We have several features entering Early Access. To test drive those features, talk to your Account Manager. Please continue participating in shaping the future of our products by providing valuable feedback.

Until next release!