ControlUp Release Notes

Release Date: September 10, 2026

Current Build: 9.2.5.776

To download the current build, see our ControlUp Download Center (opens in new tab).

New Features

Monitor Omnissa Unified Access Gateway (opens in new tab)

You can now use ControlUp to monitor your Omnissa Unified Access Gateway (UAG) appliances directly, eliminating the need to log into individual gateways or rely on siloed tools to track DMZ health.

UAGs metrics (opens in new tab) display critical data in the Real-Time DX Console and a new cohesive UAGs dashboard in the VDI app.

This feature includes:

• Comprehensive Real-Time Metrics: Track availability, session counts, session failures, and hardware resource utilization (CPU, memory, and disk) at a glance.
• Historical Data Persistence: Metrics are automatically saved to your historical database with 5-minute, 1-hour, and 1-day aggregations for seamless trend analysis.
• Native ControlUp Power: UAG appliances integrate fully with native triggers, Script-Based Actions (SBAs), and RTDX, allowing you to set up proactive alerts and accelerate troubleshooting workflows.

Monitor Host GPUs

ControlUp for VDI now collects host-level metrics for physical NVIDIA GPUs (opens in new tab) and assigned vGPU profiles (opens in new tab). We’ve added new views, widgets, and metrics to monitor the GPUs and vGPUs in your environment.

The new metrics are displayed across the VDI real-time topology in dedicated GPUs and vGPUs views, as well as in new metrics columns on the existing Hosts (opens in new tab) and Machines (opens in new tab) views grids. You can focus on a specific host or machine in the topology view (Details) or organization tree, and drill down directly to individual user sessions utilizing GPU or vGPU resources.

You can also use the new metrics to configure Stress, Scheduled, and Advanced triggers (opens in new tab), as well as Script-based Actions (opens in new tab), to help your organization get ahead of rising GPU costs.

Note that these features are available only for VMWare ESXi.

Monitor Windows Events (opens in new tab)

The legacy Events feature in the Real-Time DX Console is being succeeded by a scalable, rule-driven Windows Event Log Monitoring feature in DEX.

Rather than forwarding all events to the cloud, the ControlUp Agent evaluates Windows events locally against your configured rules, filtering by Log, Provider, Event ID, and Severity Level. The agent then forwards only matching events to the dashboard. This keeps data ingestion volumes and infrastructure costs predictable, while giving your team the flexibility to track any event across your environment.

Key Benefits:

• Out-of-the-Box Intelligence: Ships with over 40 default rules organized by a standardized Vendor – Product – Subject naming convention (for example, Citrix - Broker - Registration Failure).
• Comprehensive Coverage: Default rules monitor system health, authentication, Group Policy, Windows Update, Windows Defender, and core session lifecycles across RDS, Citrix, Omnissa, AWS, FSLogix/UPM, and Hyper-V/AVD.
• Controlled Enablement: To prevent unexpected noise, the default ruleset is enabled automatically for new organizations. Existing organizations can opt in at any time.

Managed Identity for Azure (opens in new tab)

ControlUp for VDI now supports Managed Identity as a built-in alternative to standard Service Principal credentials, allowing you to configure Azure connections securely without providing a Client Secret. You can easily configure connections using either a system-assigned Managed Identity, which requires no additional IDs, or a user-assigned Managed Identity, which simply requires a client ID.

Your selected authorization method is strictly validated during setup, saved directly to the connection configuration, and seamlessly persists across all edit, reload, and update operations. Once configured, this authentication method is consistently utilized by the data collector runtime to ensure secure and uninterrupted data collection.

Azure Availability Zones (opens in new tab)

Availability zones metrics are now displayed for Azure virtual machines and disks in the Real-Time DX Console Machines and the VDI app Machines (Azure) views, providing clearer visibility into resiliency and placement. New metrics include:

• AZ Logical Zones
• AZ Physical Zones

New Health Metrics for Citrix Cloud Connector (opens in new tab)

From the Real-Time DX Console, you can now view all of your Cloud Connectors from any resource location.

From the VDI app, along with the common ControlUp metrics for any machine, you can view the following metrics specific to Citrix Cloud Connectors:

• Cloud Connector Service Status displays the number of active Citrix Cloud Connector services currently running out of the total installed services (e.g., X/13).
• Cloud Connector Stopped Service Names lists the specific Citrix Cloud Connector services that are currently stopped or missing.
• Cloud Connector Stopped Services displays the total number of Citrix Cloud Connector services currently stopped on this machine.
• Cloud Connector Running Services displays the total number of Citrix Cloud Connector services currently running on this machine.

Monitor FSLogix Dirty Bit Flag (opens in new tab)

The Storage > FSLogix Disks view now displays the following FSLogix Dirty Bits Flags metrics:

• Dirty Bit Last Checked displays the timestamp for when the dirty bit state was last queried on the endpoint.
• Dirty Bit Unknown Reason displays a translation of Win32 error code or context explaining why a definitive result could not be produced.
• NTFS Dirty Bit State displays the state of the NTFS dirty bit: N/A, NotMounted / NonNTFS / Unknown, Clean, or Dirty.
• Volume GUID Path displays the volume GUID used to perform the dirty bit query. Stored for traceability and troubleshooting.

Shared Credentials for Script-based Actions (opens in new tab)

You can now use Shared Credentials to configure arguments in Script-Based Actions (SBAs), reducing duplication and easing credential management across your organization’s automations.

Nutanix v4 and Prism Support (opens in new tab)

ControlUp has upgraded to the Nutanix v4 API and now supports direct connections to Prism Central, simplifying deployment within your Nutanix environment.

Known Issues

Permission Required to Use AI Assistant with Dynamic Query APIs

Using AI Assistant with Dynamic Query APIs requires the Dynamic Query permission. The Admin and VDI & DaaS Admin roles have this permission by default.

Workaround: Add the Dynamic Query permission to a user's role in DEX under Role settings > API keys > VDI & DaaS APIs > Dynamic Query.

Real-Time DX

• 322297: Citrix License Activation Service (LAS) coming soon. Only legacy WMI-based license reporting is currently supported. Support for Citrix License Activation Service-enabled servers is planned for an upcoming release.
• 59939: Omnissa Horizon version 2412 has a known issue with REST API calls timing out. This has been confirmed by Omnissa as a bug in Horizon 2412's REST API, resolved in Horizon 2503. There is currently no Horizon workaround for affected versions.

ControlUp Workaround: Revert Omnissa from REST API to SOAP, see instructions (opens in new tab).

• The preconfigured default rules might not appear the first time you open the Windows Event Log settings.

Web Interface

• The preconfigured default rules might not appear the first time you open the Windows Event Log settings.

If no rules appear, click the Disable toggle (top-right), then click it again to re-enable, and refresh the page.

Bug Fixes

Real-Time DX (build 776)

• 311092: Trigger-generated emails using a List Columns template now display the columns list with proper line breaks between items instead of as a single unformatted string.
• 313184: If the ControlUp Agent stops, the Real-Time Agent Manager restarts the ControlUp Agent service as expected.
• 318258: DexLicenseManager now connects through the Console-configured proxy as required, restoring the ability to configure automated Script Actions in environments requiring all outbound traffic to route through an authenticating proxy.

Web Interface (build 776)

• 308546: The User Name column populates for all sessions in the Published App Usage Details report and matches the sessions shown in Citrix Director.

Real-Time DX (build 686)

• 316008: All Remote Clients columns in both the Console and the VDI web UI populate for Horizon BLAST sessions as expected.
• 317561: Manage Registry no longer crashes on machines with only a listener on port 40705 and no NetBIOS name. If an error occurs, you'll now see a clear notification instead of an unhandled crash.
• 318570: Monitor clusters remain stable through version upgrades, nodes that drop rejoin the cluster successfully, and a coordinator failover no longer results in permanent node loss.
• 322445: After upgrading an organization with Independent Sites mode enabled to version 9.2.5.657 or higher, Independent Sites remains enabled as expected.

Real-Time DX (build 601)

• 282824: Built-in EUC Sync doesn’t crop machine name to 15 characters (if longer than 15) and VDA connection fails.
• 292702: After upgrading your organization’s ControlUp Monitors, the local configuration cache loads successfully.
• 308158: Citrix environment EUC connections display data as expected.
• 310561: The NIC Usage column in the Hosts view displays “N/A” instead of “0” for Nutanix AHV hosts.

Web Interface (build 601)

• 305031: When you start a Remote Control session on a user device that has multiple monitors, the All Displays selector appears as expected.
• 306949: After upgrading your organization’s ControlUp Monitors, the Disk I/O Utilization widget doesn’t display an increase greater than expected in the Machine Trends report.

Real-Time DX (build 484)

• 295547: When you connect to a Citrix session from a Dell ThinOS thin client, the client device name displays correctly in the Sessions view.
• 275879: When you connect to an AVD session from a Windows App client, the client IP address (oClientIP) displays correctly in the Sessions view.