Document360 Release Notes

Features/Enhancements

Improved Workflow assignments for better collaboration and ownership

Category: Workflow status | Improvements

You can now assign multiple users or groups to a workflow stage, allowing shared ownership during reviews, approvals, or content updates. Default assignees can be configured at the workflow level for each status. When an article is moved to a specific state, the default assignees are automatically applied, while still allowing users to modify the workflow assignment at the article level when needed. When multiple users or groups are assigned to a workflow stage, everyone involved can clearly see the individual completion status of each assignee. This makes it easier to understand who has completed their part of the work and allows teams to confidently move articles forward.

For more information, read the article on Managing workflow status

Table usability enhancements

Category: Editor | Improvement

We’ve improved table interactions to make working with large and content-rich tables easier and more intuitive:

• You can now freeze rows and columns in tables to keep headers and key identifiers visible while scrolling, making large tables easier to read and navigate, similar to spreadsheet-style behavior.
• Enhanced text selection within cells for greater accuracy and control:
  • Single-click to place the cursor exactly where you click
  • Double-click to select a word (or a character, if applicable)
  • Triple-click to select an entire line
  • Quadruple-click to select all cell content, including text, images, and lists

For more information, read the article on Tables in advanced WYSIWYG editor

SEO improvements for default workspace & localization URLs

Category: SEO | Improvement

We’ve improved how URLs behave when navigating across languages and workspaces in your knowledge base to ensure a more consistent and predictable experience. Pages in the default workspace and default language now always display clean URLs without additional identifiers. When switching to a non-default language or workspace, the URL updates to reflect that context. Switching back to the default language or workspace restores the clean version automatically.

If a direct link includes a default language or workspace identifier, the system now resolves it to the correct canonical URL. This ensures a single authoritative URL for each page, reducing duplicate variations and improving overall SEO hygiene. No configuration changes are required, and the update applies automatically across your knowledge base.

For more information, read the article on Articles SEO.

API support for offline documentation exports

Category: API | Improvement

The existing ‘Start a new export’ API endpoint has been refined to improve clarity and flexibility for automated offline documentation exports. You can programmatically trigger exports and optionally limit them to specific workspaces, categories, or languages. We’ve also improved parameter handling and clarified documentation to ensure consistent behavior, while maintaining backward compatibility with existing integrations.

For more information, refer to the API documentation for the Start a new export endpoint.

Strikethrough removed from Eddy AI search results

Category: AI search | Improvement

Strikethrough formatting has been removed from Eddy AI search results to improve readability and clarity. Eddy now presents only content that is not crossed out, making responses easier to scan and understand while searching the most relevant information and content discovery.

Support for linking hidden articles

Category: Content management | Improvement

You can now link to hidden articles directly within the article editor that are not publicly visible. This allows teams to prepare internal references in advance and build complete content structures before articles are made visible to readers. This improvement is especially useful during content planning, reviews, and internal QA workflows. Teams can interlink related articles while they are still in hidden states, without needing to revisit and update links after publication. Once the linked articles are unhidden, the links work without any additional changes.

Other updates

• The Knowledge base widget now maintains session continuity for Non–Single Page Application (Non-SPA) websites. This behavior was previously supported in SPA environments and has now been extended to Non-SPA websites as well. If a user reloads the page, navigates elsewhere, or signs in midway during the same session, the widget automatically reopens the last viewed article, allowing users to continue without restarting their search.
• Newly created and forked articles will no longer be automatically added to the Unassigned list in the Tasks page. Articles will now appear in the Tasks page only when the workflow status is updated, a reviewer is assigned, or a due date is set. This helps prevent unnecessary task creation and keeps dashboards focused on actionable items. These articles remain accessible from the All articles page, where workflow status updates and assignments can be managed directly.
• You can now update workflow status directly from the All articles page, making it easier to manage workflow transitions in bulk.
• A new “Workflow Assigned To” filter has been added to the All articles page. You can filter articles by assignment status, including Unassigned, All Users, or specific users, providing better visibility into ownership and workload distribution.
• Increased the maximum character limit for the Writing Agent style guide from 3,000 to 25,000 characters, allowing teams to define more comprehensive writing standards and guidelines.
• Added pagination support to the Project Versions Articles API to improve performance and enable efficient handling of large result sets.
• When “Block inherited account” is enabled under Manage content access, the workflow assignee dropdown now displays only users who have access to the selected article or category. In general, only users with access to an article or category can be assigned in a workflow status.

NOTE

Minor security updates, bug fixes, and performance improvements have also been implemented across the Knowledge base portal and Knowledge base site.

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Enhancement

• Category title translation improvements

  • Category: Translation | Improvement
  • We’ve enhanced translation behavior across the category title translation. This release introduces support for translating Index and Folder category titles using Eddy AI across language versions, so the respective titles and category structure are fully localized in multilingual knowledge bases. Users can now apply translation directly to category titles, ensuring consistent navigation structure across languages without manual rework.
  • For more information, read the article on AI machine translation.

• Display CSM Details in Portal

  • Category: KB Portal | Improvement
  • You can now view your assigned Customer Success Manager (CSM) directly from the portal user popover. This makes it easier to identify your point of contact for account and support-related discussions. For customers with Premium Support, a crown icon will be displayed to indicate premium status.

Other updates

• The “Total Articles” metric in the Analytics section has been renamed to “Published Articles” for better clarity and accuracy.

NOTE

• Minor security updates, bug fixes, and performance improvements have also been implemented across the Knowledge base portal and Knowledge base site.

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Document360 v12.1.1 release notes

Document360 v12.1.1 is now live, bringing focused improvements across AI capabilities, content management, and portal experience. This release introduces the AI chatbot as a standalone module, adds PDF import support, and refines portal navigation for faster access to content. You’ll also see better decision tree discoverability making knowledge easier to create, manage, and consume.

Features/Enhancements

Introducing the new Eddy AI chatbot module

Category: AI chatbot | Feature

Eddy AI chatbot ( ) is now available as a standalone module in the left navigation bar. This new space lets you create and manage chatbots independently, giving you more flexibility and control over configuration.

You can now build chatbots that draw information from multiple sources, including your knowledge base, website pages, FAQs, text entries, and files (PDF, DOC, DOCX, or MD), as well as ticketing platforms such as Zendesk and Freshdesk. Each chatbot can be customized with a unique name, icon, background color, and greeting message to match your brand and tone.

A built-in playground allows you to test and refine the chatbot’s behavior before publishing it to your website, ensuring a smooth experience for your readers from the moment it goes live. Users can now also raise support tickets directly through the chatbot when additional help is needed.

Previously, chatbot functionality was available only as part of the Knowledge Base widget. With this update, chatbots are managed independently, giving you a dedicated space to create, configure, and test them.

For more information, read the article on Eddy AI chatbot.

Redesigned portal navigation and menu accessibility

Category: Knowledge Base Portal | Feature

The portal's left navigation bar and menu have been redesigned to make it easier for you to find tools and work more efficiently. Related features are now grouped together, and menu items have been moved to more logical locations to better match their functionality. The key changes include,

• Content tools ( ) has been moved to the left navigation bar for quicker access.

• A new group called Connections ( ), now houses Knowledge base widget, Integrations and Extensions in the left navigation bar.

• Workflow Designer and Migrate Content are now available under the KB portal section in Settings ( ).

• IP Restriction and Security have moved to the KB site section in Settings ( ).

• Custom Pages are now grouped under Content resources in Content tools ( ).

• Hovering over icons in the left navigation bar now displays available options without needing to click through each.

• Updated menu and group names:

  Previous name Updated name Localization & Workspace Workspace & Localization Users & Security Users & Permissions Team accounts & groups Users & Groups Site Access Reader Access SAML / OpenID SSO Configuration AI Features AI Settings Content Reuse Content Resources Documentation Content Management

Import articles from PDF

Category: Knowledge base portal | Feature

You can now import articles directly from PDF files, just like you can with Word documents. This feature makes it much easier to bring existing content into Document360 without the need to copy and paste. The structure and formatting of the PDF is preserved, including headings, lists, tables, and images.

During import, you can choose to create a single article or split the PDF into multiple articles based on heading levels. When splitting into multiple articles, Document360 automatically organizes the imported content based on the document’s heading structure. You can also choose the default Drive location where images from the PDF will be saved.

For more information, read the article on Importing articles from PDF.

Improved decision tree visibility in KB search

Category: Search | Enhancement

Decision Trees now appear more prominently in Knowledge Base search results when they are highly relevant to a user’s search query. Search ranking is based on relevance across key fields such as titles, tags, slugs, breadcrumbs, and descriptions, ensuring the most helpful result surfaces first, regardless of content type.

When a Decision Tree matches a search term as closely as, or more closely than, an article or API documentation, it will now appear higher in the results. This makes it easier for readers to discover guided troubleshooting flows and step-by-step decision paths at the right moment.

For more information, read the article on Viewing decision trees in the knowledge base site.

Other updates

• The Knowledge base widget now loads more reliably even when embedded inside multiple nested iframes, such as in Microsoft Teams and SharePoint Framework (SPFx) web parts.
• Table creation now supports a no-border option.

NOTE

Minor security updates, bug fixes, and performance improvements have also been implemented across the Knowledge base portal and Knowledge base site.

Original source Report a problem

DEPRECATION NOTICE

KB Site 1.0 support ends in December 2025. Upgrade to KB Site 2.0 to access new features, enhanced security, and full compliance with WCAG 2.1 AA. Our team will take care of the entire migration for you, requiring no effort on your part.

Document360 v11.12.1 is now live, delivering improvements across analytics, task management, and the KB site experience. This update includes richer Eddy analytics data and UI refinements in KB site 2.0. The release also adds new task management fields, automatic code formatting in the Advanced WYSIWYG editor, and general improvements to list behavior.

Features/Enhancements

Enhanced analytics for Eddy AI search

Category: Analytics | Enhancement
We have introduced updates for Eddy AI analytics to help you understand your audience and content performance more effectively. Eddy AI analytics now captures additional information for every Eddy AI search query. It includes who asked it (email and user group) and when it was asked (date and time), helping you better understand audience intent.
For more information, read the article on Eddy AI search analytics.

KB Site 2.0 enhancements for search, readability, and navigation

Category: KB Site 2.0 | Enhancement
We’ve introduced several updates to improve readability, navigation, and search consistency on the KB site.

• When attachments appear in search results, the breadcrumb now includes the article name, so you can see which article each attachment belongs to without opening it.
• Text in Chinese, Japanese, and Korean knowledge base sites now display in top-to-bottom mode where applicable.
• Center mode under Style layout now expands the article space giving a wider reading area, while reducing sidebar and table of contents width.
• All breadcrumb items at the top of each article are now clickable, making navigation smoother.
• Auto-collapse can now be configured for the category tree in the knowledge base site. For better use experience, you can enable this setting.
• The search bar now appears in the secondary navigation bar, and the filter remains visible in the category tree, even on scrolling.
  For more information, read the article on Knowledge base site 2.0.

New columns and filters added to the Tasks page

Category: Tasks | Enhancement
We have updated the Tasks card in the Overview page and the Tasks page to give you better visibility and control over your work. The “Labels”, “Last updated at”, and “Assigned by” columns are now added, making it easier to understand the status and progress of each task. The “Last updated at” field also displays the avatar of the person who made the most recent update, giving you clearer context at a glance.
When viewing snoozed tasks, the Tasks page now shows two additional details: “Snoozed on” and “Snoozed until”. This helps you understand when a task was deferred and when it will return. Since snoozed tasks show only your own items, the “Assigned to” column is removed in that view.
To help you quickly narrow down your task list, the Tasks card now also includes new filters for “Assigned by”, “Last updated at”, “Last updated by”, and “Labels”. These improvements make task management more organized and easier to navigate across all task types.
For more information, read the article on the Tasks page.

Other updates

• The code view in the Advanced WYSIWYG editor now automatically formats your content for better readability. When you switch to code view, the editor applies improved indentation and spacing so that the underlying HTML is easier to review and edit. This happens automatically in the background with no additional steps required.
• Formatting behavior in ordered and unordered lists has been refined so list numbers or bullets inherit formatting only when it is applied to the entire list item.

NOTE

Minor security updates, bug fixes, and performance improvements have also been implemented across the Knowledge base portal and Knowledge base site.

Original source Report a problem

DEPRECATION NOTICE

KB Site 1.0 support ends in December 2025. Upgrade to KB Site 2.0 to access new features, enhanced security, and full compliance with WCAG 2.1 AA. Our team will take care of the entire migration for you, requiring no effort on your part.

Document360 v11.11.1 is now live, introducing the Knowledge Pulse module, an AI-powered dashboard that improves content accuracy and reuse through duplicate detection. This release also enables importing articles from PDFs, includes new API endpoints for retrieving articles by slug, as well as a version upgrade to the Markdown editor. This update also includes several usability improvements, editor refinements, and performance optimizations across the knowledge base portal and site.

Features/Enhancements

Introducing Knowledge Pulse - with duplicate content detection using Eddy AI

Category: Content reuse | Feature
We’ve introduced the new Knowledge Pulse dashboard - your one place to track all project-level reports related to content accuracy and consistency.
The first feature available in this dashboard is Content duplication detection, powered by Eddy AI. It scans all your articles, identifies similar or identical paragraphs, and helps you convert repeated content into reusable snippets. This ensures a single source of truth and makes future updates easy and efficient.
From the scan report, you can:

• Preview duplicate content and see where it appears across articles.
• View match percentages showing how closely each duplicate matches the snippet content.
• Replace repeated content with reusable snippets in one step.
  For more information, read the article on the Duplicate content detection.

Follow and Acknowledge articles functionality for JWT readers

Category: Knowledge base site | Enhancement
JWT-authenticated readers can now follow specific articles or entire categories to stay informed when content is updated. Update notifications are sent to their registered email, and each message includes an option to manage future alerts directly from the email.
Reader acknowledgment can also be enabled for JWT-authenticated readers. Each acknowledgment is recorded in Analytics with the reader’s email and timestamp, helping teams track confirmation and compliance.
For more information, read the article on Following articles and categories.

AI writing agent enhancements

Category: AI writing agent | Enhancement
The AI writing agent and Style guide are now available in all languages supported by Eddy AI. This enhancement extends AI-assisted authoring to more users across regions and language preferences.
In addition, users can now view and manage their writing credits directly in the editor, with clear progress indicators and warnings when credits are running low.
This release also includes other minor updates and usability refinements, such as the ability to retain prompts when switching between writing modes, create articles without applying a style guide, upload files using drag-and-drop, and view clearer loading messages during article generation.
For more information, read the article on AI writing agent.

API enhancements for article retrieval and localization

Category: API documentation | Enhancement
This release introduces several improvements to the API for retrieving and managing articles:

• New endpoints for URL-based retrieval: You can now fetch articles, page categories, and documents (articles/page categories) directly by their slug, without needing the article ID.
• Redirect handling in APIs: When an article includes a redirect, the API now returns a link to the redirected article in the API response.
• Language metadata in responses: API responses now include language codes, URLs, and translation statuses for all available translations of an article.
  For more information, refer to Document360’s API documentation.

Markdown editor version upgrade (v1.4.10 → v3.2.2)

Category: Markdown editor | Enhancement
The Markdown editor has been upgraded to v3.2.2. The toolbar, layout, icons, and overall editor structure remain unchanged, so this update does not affect how you work with the editor. The only visible change is the updated color styling of the rendered preview within the editor. A new More menu is also available, grouping overflow toolbar options on smaller screens.
This upgrade introduces performance improvements and updated core behavior. The editor now re-renders only the modified block, resulting in smoother editing and scrolling. You may notice minor rendering differences in articles due to updated core libraries. LaTeX now supports only single dollar signs for both inline and block expressions, and any text beginning with four spaces is treated as a code block.

Export to PDF enhancements

Category: Export to PDF | Enhancements
This update improves navigation and export behavior when generating PDFs from the knowledge base. Internal article and heading links now work intelligently: when the linked content is part of the export, the link opens within the PDF; when it is not included, the link redirects to the corresponding article on the knowledge base site.
In addition, logged-in readers in mixed knowledge bases can now bulk export both public and private articles as PDF, allowing consistent access to content across different visibility levels.
For more information, read the article on Downloading articles from the KB site.

Other updates

• Improved “Find and replace” behavior to exclude elements such as variables, snippets, glossaries, code blocks, and hyperlinks from replacement operations.
• Added SEO configuration fields (Meta title, Meta description, and URL slug) for index categories to improve search optimization for category landing pages.
• Increased the character limit for feedback comments in the Knowledge base site and Eddy AI responses from 500 to 1000 characters, with visible character count and expanded text box for easier input.

NOTE

Minor security updates, bug fixes, and performance improvements have also been implemented across the Knowledge base portal and Knowledge base site.

Original source Report a problem

DEPRECATION NOTICE

KB Site 1.0 support ends in December 2025. Upgrade to KB Site 2.0 to access new features, enhanced security, and full compliance with WCAG 2.1 AA. Our team will take care of the entire migration for you, requiring no effort on your part.

Document360 v11.11.1 is now live, introducing the Knowledge Pulse module, an AI-powered dashboard that improves content accuracy and reuse through duplicate detection. This release also enables importing articles from PDFs, includes new API endpoints for retrieving articles by slug, as well as a version upgrade to the Markdown editor. This update also includes several usability improvements, editor refinements, and performance optimizations across the knowledge base portal and site.

Features/Enhancements

Introducing Knowledge Pulse - with duplicate content detection using Eddy AI
Category: Content reuse | Feature
We’ve introduced the new Knowledge Pulse dashboard - your one place to track all project-level reports related to content accuracy and consistency.
The first feature available in this dashboard is Content duplication detection, powered by Eddy AI. It scans all your articles, identifies similar or identical paragraphs, and helps you convert repeated content into reusable snippets. This ensures a single source of truth and makes future updates easy and efficient.
From the scan report, you can:

• Preview duplicate content and see where it appears across articles.
• View match percentages showing how closely each duplicate matches the snippet content.
• Replace repeated content with reusable snippets in one step.
  For more information, read the article on the Duplicate content detection.

Follow and Acknowledge articles functionality for JWT readers
Category: Knowledge base site | Enhancement
JWT-authenticated readers can now follow specific articles or entire categories to stay informed when content is updated. Update notifications are sent to their registered email, and each message includes an option to manage future alerts directly from the email.
Reader acknowledgment can also be enabled for JWT-authenticated readers. Each acknowledgment is recorded in Analytics with the reader’s email and timestamp, helping teams track confirmation and compliance.
For more information, read the article on Following articles and categories.

AI writing agent enhancements
Category: AI writing agent | Enhancement
The AI writing agent and Style guide are now available in all languages supported by Eddy AI. This enhancement extends AI-assisted authoring to more users across regions and language preferences.
In addition, users can now view and manage their writing credits directly in the editor, with clear progress indicators and warnings when credits are running low.
This release also includes other minor updates and usability refinements, such as the ability to retain prompts when switching between writing modes, create articles without applying a style guide, upload files using drag-and-drop, and view clearer loading messages during article generation.
For more information, read the article on AI writing agent.

API enhancements for article retrieval and localization
Category: API documentation | Enhancement
This release introduces several improvements to the API for retrieving and managing articles:

• New endpoints for URL-based retrieval: You can now fetch articles, page categories, and documents (articles/page categories) directly by their slug, without needing the article ID.
• Redirect handling in APIs: When an article includes a redirect, the API now returns a link to the redirected article in the API response.
• Language metadata in responses: API responses now include language codes, URLs, and translation statuses for all available translations of an article.
  For more information, refer to Document360’s API documentation.

Markdown editor version upgrade (v1.4.10 → v3.2.2)
Category: Markdown editor | Enhancement
The Markdown editor has been upgraded to v3.2.2. The toolbar, layout, icons, and overall editor structure remain unchanged, so this update does not affect how you work with the editor. The only visible change is the updated color styling of the rendered preview within the editor. A new More menu is also available, grouping overflow toolbar options on smaller screens.
This upgrade introduces performance improvements and updated core behavior. The editor now re-renders only the modified block, resulting in smoother editing and scrolling. You may notice minor rendering differences in articles due to updated core libraries. LaTeX now supports only single dollar signs for both inline and block expressions, and any text beginning with four spaces is treated as a code block.

Export to PDF enhancements
Category: Export to PDF | Enhancements
This update improves navigation and export behavior when generating PDFs from the knowledge base. Internal article and heading links now work intelligently: when the linked content is part of the export, the link opens within the PDF; when it is not included, the link redirects to the corresponding article on the knowledge base site.
In addition, logged-in readers in mixed knowledge bases can now bulk export both public and private articles as PDF, allowing consistent access to content across different visibility levels.
For more information, read the article on Downloading articles from the KB site.

Other updates

• Improved “Find and replace” behavior to exclude elements such as variables, snippets, glossaries, code blocks, and hyperlinks from replacement operations.
• Added SEO configuration fields (Meta title, Meta description, and URL slug) for index categories to improve search optimization for category landing pages.
• Increased the character limit for feedback comments in the Knowledge base site and Eddy AI responses from 500 to 1000 characters, with visible character count and expanded text box for easier input.

NOTE

Minor security updates, bug fixes, and performance improvements have also been implemented across the Knowledge base portal and Knowledge base site.

Original source Report a problem

DEPRECATION NOTICE

KB Site 1.0 support ends in December 2025. Upgrade to KB Site 2.0 to access new features, enhanced security, and full compliance with WCAG 2.1 AA. Our team will take care of the entire migration for you, requiring no effort on your part.

Document360 v11.10.2 is now live, delivering an improved authoring experience with enhanced multi-level numbered lists for clearer, more structured documentation. This release also includes key security, performance, and stability updates across the Knowledge base portal and site.

Enhancement

New formatting options for multi-level numbered lists

Category: Numbered lists | Enhancement

The Editor now supports enhanced multi-level numbered lists. You can create indented lists with structured numbering across multiple levels, giving your content a clear and consistent hierarchy. As you increase indentation, the numbering and bullet styles now rotate automatically: (1→i→a) for numbered lists and (●→○→■) for bulleted lists.

For numbers, lower alpha, and lower Roman styles, you can also choose parentheses formatting (for example, 1) instead of 1.) when creating indented lists. The numbering style dropdown now includes visual previews, replacing plain text labels and making it easier to choose the desired format.

For more information, read the article on the Advanced WYSIWYG editor.

NOTE

Minor security updates, bug fixes, and performance improvements have also been implemented across the Knowledge base portal and Knowledge base site.

Was this article helpful?

Original source Report a problem

DEPRECATION NOTICE

KB Site 1.0 support ends in December 2025. Upgrade to KB Site 2.0 to access new features, enhanced security, and full compliance with WCAG 2.1 AA. Our team will take care of the entire migration for you, requiring no effort on your part.

Document360 v11.10.2 is now live, delivering an improved authoring experience with enhanced multi-level numbered lists for clearer, more structured documentation. This release also includes key security, performance, and stability updates across the Knowledge base portal and site.

Enhancement

New formatting options for multi-level numbered lists

Category: Numbered lists | Enhancement

The Editor now supports enhanced multi-level numbered lists. You can create indented lists with structured numbering across multiple levels, giving your content a clear and consistent hierarchy. As you increase indentation, the numbering and bullet styles now rotate automatically: (1→i→a) for numbered lists and (●→○→■) for bulleted lists.

For numbers, lower alpha, and lower Roman styles, you can also choose parentheses formatting (for example, 1) instead of 1.) when creating indented lists. The numbering style dropdown now includes visual previews, replacing plain text labels and making it easier to choose the desired format.

For more information, read the article on the Advanced WYSIWYG editor.

NOTE

Minor security updates, bug fixes, and performance improvements have also been implemented across the Knowledge base portal and Knowledge base site.

Was this article helpful?

Original source Report a problem

DEPRECATION NOTICE

KB Site 1.0 support ends in December 2025. Upgrade to KB Site 2.0 to access new features, enhanced security, and full compliance with WCAG 2.1 AA. Our team will take care of the entire migration for you, requiring no effort on your part.

Document360 v11.10.1 is now live, introducing contextual AI assistance in widgets and the ability to view Service Provider (SP) certificate details. This update also includes several security, performance, and stability improvements across the knowledge base portal and site.

Features/Enhancements

• Contextual AI assistance in the Knowledge Base widget

  • Category: Knowledge Base widget | Feature
  • The Knowledge Base widget now includes Contextual AI assistance, powered by Eddy AI. This update helps you provide proactive, context-aware help to your end users without requiring them to search manually.
  • For example, when a user visits a pricing page or clicks a “Need help?” button in your product, the widget can automatically display relevant guidance based on that page or action. This enhancement removes friction and ensures users receive the right information exactly when they need it.
  • For more information, read the article about URL mapping.

• View Document360 SSO certificate expiry details

  • Category: Single Sign-On | Enhancement
  • You can now view the expiry date of the Document360 SSO certificate used for SAML authentication. A blue information banner appears at the top of the SAML/OpenID configuration page 15 days before the certificate expires. This banner is visible only to team accounts with permissions to configure SSO and applies to all SAML configurations in the project.
  • For more information, read the article about SAML.

• NOTE

  • Minor security updates, bug fixes, and performance improvements have also been implemented across the Knowledge base portal and Knowledge base site.

October 2025 - 11.10.1.2 (Patch release)

• Download the Document360 SSO certificate

  • Category: Single Sign-On | Enhancement
  • You can now download the Document360 SSO certificate (used for SAML authentication) directly from the Settings > Users & security > SAML/OpenID page. This certificate is required when configuring or renewing SSO in your Identity Provider (IdP), especially for IdPs that cannot automatically read certificate details from metadata.
  • The Download certificate option is available within the blue information banner displayed above the SAML configuration list.
  • This update does not affect the SSO configuration process and is intended to simplify certificate renewal and management.
  • For more information, read the article about SAML.

• Enable direct redirection to the Knowledge base site for IdP-initiated SSO

  • Category: Authentication and access | Enhancement
  • For customers using IdP-initiated SAML SSO, users can now be redirected directly to the Knowledge Base site after authentication, bypassing the Project Dashboard.
  • To enable this behavior, update the RelayState field in your identity provider (IdP) configuration with the URL of the desired Knowledge Base site. The value must be URL-encoded. Once configured, users signing in through IdP-initiated SSO will land directly on the specified site instead of the dashboard.
  • This change applies only to IdP-initiated SSO flows. SP-initiated and non-SAML authentication methods remain unaffected.
  • For more information, read the article about SAML.

Was this article helpful?

Original source Report a problem

DEPRECATION NOTICE

KB Site 1.0 support ends in December 2025. Upgrade to KB Site 2.0 to access new features, enhanced security, and full compliance with WCAG 2.1 AA. Our team will take care of the entire migration for you, requiring no effort on your part.

Document360 v11.10.1 is now live, introducing contextual AI assistance in widgets and the ability to view Service Provider (SP) certificate details. This update also includes several security, performance, and stability improvements across the knowledge base portal and site.

Features/Enhancements

Contextual AI assistance in the Knowledge Base widget

Category: Knowledge Base widget | Feature

The Knowledge Base widget now includes Contextual AI assistance, powered by Eddy AI. This update helps you provide proactive, context-aware help to your end users without requiring them to search manually.

For example, when a user visits a pricing page or clicks a “Need help?” button in your product, the widget can automatically display relevant guidance based on that page or action. This enhancement removes friction and ensures users receive the right information exactly when they need it.

For more information, read the article about URL mapping.

View Document360 SSO certificate expiry details

Category: Single Sign-On | Enhancement

You can now view the expiry date of the Document360 SSO certificate used for SAML authentication. A blue information banner appears at the top of the SAML/OpenID configuration page 15 days before the certificate expires. This banner is visible only to team accounts with permissions to configure SSO and applies to all SAML configurations in the project.

For more information, read the article about SAML.

NOTE

Minor security updates, bug fixes, and performance improvements have also been implemented across the Knowledge base portal and Knowledge base site.

October 2025 - 11.10.1.2 (Patch release)

Download the Document360 SSO certificate

Category: Single Sign-On | Enhancement

You can now download the Document360 SSO certificate (used for SAML authentication) directly from the Settings > Users & security > SAML/OpenID page. This certificate is required when configuring or renewing SSO in your Identity Provider (IdP), especially for IdPs that cannot automatically read certificate details from metadata.

The Download certificate option is available within the blue information banner displayed above the SAML configuration list.

This update does not affect the SSO configuration process and is intended to simplify certificate renewal and management.

For more information, read the article about SAML.

Enable direct redirection to the Knowledge base site for IdP-initiated SSO

Category: Authentication and access | Enhancement

For customers using IdP-initiated SAML SSO, users can now be redirected directly to the Knowledge Base site after authentication, bypassing the Project Dashboard.

To enable this behavior, update the RelayState field in your identity provider (IdP) configuration with the URL of the desired Knowledge Base site. The value must be URL-encoded. Once configured, users signing in through IdP-initiated SSO will land directly on the specified site instead of the dashboard.

This change applies only to IdP-initiated SSO flows. SP-initiated and non-SAML authentication methods remain unaffected.

For more information, read the article about SAML.

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