HP Workforce Experience Platform Release Notes

Build smarter, more secure workflows by using HP Protect and Trace and WXP APIs in concert to integrate security and device fleet management routines.

When it comes to IT operations and delivering a smooth employee experience, security is a key part of the overall strategy. It’s hard for IT teams, who bear a heavy responsibility to the organization in the face of increasing technical complexity and more sophisticated threats, to get the balance right.

It gets harder when you have multiple platforms that don’t coordinate well, which is why flexibility and interoperability have been priorities for HP in developing the Workforce Experience Platform (WXP).1 That said, we know customers have complex workflows and specific needs, and this is where our Developer Portal comes into play, providing APIs to enable integrations and customizations that expand the platform’s capabilities.

HP Protect and Trace allows you to find, lock, and erase a PC, anywhere in the world. For HP devices also equipped with Wolf Connect, this protection works even when the device is disconnected and powered down. Already manageable from within the WXP dashboard, the integration of Protect and Trace with WXP has recently been expanded and APIs for Protect and Trace are now available in the WXP Developer Portal.

This means developers, partners, and IT teams with development talent can bring Protect and Trace data directly into WXP applications and use both sets of APIs together to automate, orchestrate, and integrate security and IT management workflows. Connecting device protection with broader IT processes can help organizations streamline compliance and respond more quickly to risks.

Improve Security Compliance, Resilience, and Agility

If you’re currently using HP Protect and Trace in your organization, the integration of the Protect and Trace API into WXP enables you to streamline device lifecycle management, automate routine security actions, and tailor device protection to fit organizational policies, in coordination with other WXP data and workflows. You get better visibility, the ability to respond more quickly to threats or lost devices, and tighter integration with other WXP modules or in-house solutions, so you can spend less time switching between platforms in your day-to-day routines.

Developers and integrated services vendors (ISVs) can integrate Protect and Trace with other platforms or combine Protect and Trace and WXP APIs to offer custom solutions for clients. Whether you’re building dashboards, analytics tools, asset management interfaces, or custom alerting systems, you can now combine real-time Protect and Trace signals and security actions with WXP’s fleet analytics, remediations, and insights, offering deeper, more cohesive experiences. The API provides robust endpoints, secure authentication, and seamless interoperability.

Combine Data for Integrated Workflows

The integration of Protect and Trace and WXP data allows you to develop workflows, apps, and automations where data from both platforms flows together, in dashboards, scripts, or business processes, with minimal friction. Protect and Trace APIs offer detailed device inventory, policy management, and security actions to complement WXP’s monitoring, remediation, and analytics APIs. Security remains paramount: all interactions with the API require secure authentication and are encrypted end-to-end.

Here are some examples of how the integrated Protect and Trace and WXP APIs might be useful:

• Automated Device On/Offboarding — Integrate with HR or ITSM systems for seamless asset assignment and recall
• Real-time Security Alerts — Push Protect and Trace security incident data to SIEM or ticketing platforms for rapid response
• Dynamic Policy Enforcement — Adjust device policies based on location, user role, or contextual risk
• Fleet Compliance Reporting — Integrate device status and compliance data into business analytics dashboards
• Custom User Portals — Build organization-specific portals for end users or regional admins
• Asset Management Automation — Automate location tracking and updating of CMDB. Open tickets when devices are unresponsive.
• Geo-Fencing — Alert when PCs are moved outside of authorized locations, while maintaining privacy and audit controls.

Join the Next Generation of Endpoint Protection

The full integration of the HP Protect and Trace API into WXP marks a new chapter in secure, data-driven device management, one where control, insight, and automation seamlessly span both platforms.

The HP WXP Developer Portal provides comprehensive API documentation, self-service registration, as well as sample workflows and integration tutorials. Explore hands-on scenarios that illustrate how to combine device security, status, remediation and reporting from both Protect and Trace and WXP modules.

Ready to explore? Visit the HP WXP Developer Portal for documentation, keys, and support.

Questions or feedback? Connect with the HP Wolf Security team directly via the Portal support channels or share your experience in the community forums.

Partner with us! If you’re building new integrations or solutions, reach out for co-marketing opportunities and best practices.

Let’s build a safer, smarter digital workplace together with HP Protect and Trace.

Additional Resources

• HP WXP Developer Portal
• HP WXP Developer Portal (Europe)
• Protect and Trace: An Overview
• Better Together: Build Custom Integrations to Maximize the Value of Your Data – HP Workforce Experience Platform

Original source

WXP Print Management Streamlines Monitoring, Configuration, and Support for Printers, Integrated with the Rest of Your Device Fleet to Save Time and Reduce Administrative Overhead

Printer management is complex and time-consuming. Diverse and aging devices, tricky security and network requirements, and the potential to disrupt critical operational workflows all make printers a challenge for stretched IT teams. And let’s be honest, it’s a thankless job. If you ask an average CIO about strategic priorities, managing printers is unlikely to make the list.

Meanwhile, as more of the IT stack shifts to cloud-based management and zero-trust security frameworks, printers are increasingly out of step. Dependent on legacy tools and on-premises infrastructure, they’re harder to manage and more expensive to secure to modern standards, leaving many printers out of compliance and exposing organizations to an elevated risk of data theft.

It’s just the type of challenge the HP Workforce Experience Platform (WXP) is designed to address. Already implemented by organizations worldwide for PC and collaboration technology management, WXP’s value in being able to manage a full device fleet from a single pane of glass can’t be overstated. It saves time, reduces errors, improves your ability to respond quickly, and frees up time from routine IT tasks for more strategic initiatives that can help your organization differentiate itself and improve the bottom line.

One Platform to Rule Them All

Now, that single-pane-of-glass management includes your printers. WXP Print Management provides the ability to monitor, manage, secure, and update printers alongside your PCs and other equipment without switching platforms, reducing administrative time while allowing you to prioritize maintenance needs with a full view of your digital ecosystem. IT teams gain visibility and efficient, cloud-based remote management of printer configuration, security, and support, with the ability to proactively address issues, speed up response times, and lower operational costs.

The platform supports fully cloud-connected or hybrid environments. This provides you with a unified printer fleet monitoring and management solution that serves your current organizational needs and will continue to support you as those evolve, including as you transition to zero-trust policies for stronger security. Monitoring support is available for any printer connected via WebJetAdmin (WJA), whether from HP or another manufacturer.

Set It and Don’t Sweat It

WXP Print Management makes configuration and compliance easier than ever. Remote onboarding, policy configuration, and remediation all help to save time and money by reducing site visits (along with their associated travel requirements, scheduling hassles, expenses, and operational delays).

Onboard HP FutureSmart 5 compatible printers using direct cloud connection, or any printer connected to WebJetAdmin and on-premise servers. Group printers using your custom rules for consistent application of policies, allowing you to apply settings based on location, department, or other parameters to provide tailored security and compliance for existing and newly added printers.

WXP Print Management also simplifies firmware updates and changes to settings, with a convenient scheduler so the process can be executed when employees are not in the office and will not be disrupted. If service requires a factory reset, printers can be remediated remotely with policies restored to bring them back into compliance quickly.

Know What’s Down Before It Slows Work Down

WXP Print Management’s monitoring dashboard provides an invaluable tool for busy IT teams, making it easy to monitor large fleets of printers across distributed environments, proactively identifying offline or non-compliant devices for quick remediation. The platform provides more than just status updates. It offers single-click access to filtered lists of problematic printers to help you get them back online quickly. By catching issues early, you can prevent printer downtime that interrupts workflows and drives avoidable support tickets.

Sometimes preventing downtime is as simple as ensuring the toner doesn’t run out. WXP Print Management has you covered there too, monitoring supply thresholds so you can see when refills are required and ensure the printer is always ready to print.

We understand that providing your workforce with the best tech experience possible can sometimes feel like you’re orchestrating a circus. With WXP, we’re aiming to reduce the number of hoops you have to jump through to do so, and adding Print Management to the platform is a key step along the way. For a more detailed walkthrough of the platform’s print capabilities, check out the interactive demos below.

Print Capabilities Demo

Print Policies Demo

Bring Full Visibility and Control to Your Printer Fleet

Ready to modernize your print environment? Reduce administrative overhead and reclaim time for higher-value work. Contact your HP representative or reach out to us via the contact form below.

Additional Resources

WXP Print Management

Enhancing Security Across the Print Fleet Lifecycle

HP Workforce Experience Platform is a comprehensive digital employee experience solution that enables organizations to optimize IT for every employee’s needs.

Discover how it can transform your IT operations from a cost center to a business accelerator.

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Original source

Kick off the new year with a fresh wave of enhancements and launches across the HP Workforce Experience Platform (WXP)1. This season, we’re delivering features you asked for—designed to help IT gather insights faster, take action sooner, and elevate employee experiences at scale. Gain unified fleet control with the all-new WXP Print Management2, bringing powerful, cloud-first printer oversight alongside your PCs, and accelerate real-time support with Remote Connect, enabling secure, in-platform troubleshooting that slashes downtime. Orchestrate automated IT actions at scale with Workflow, our new low‑code automation engine designed to streamline remediation across your entire fleet. Plus, unlock deeper answers with Fleet Explorer and explore targeted upgrades across Core Platform, PC Support Services, Partner Experience, and Remote Desktops. Bundle up and dive in—this Winter release is packed with customer-driven enhancements and bold new capabilities to power your year ahead.

Remote Connect

Resolve issues faster and reduce device downtime with secure, low‑latency remote access built directly into the Workforce Experience Platform. Initiate a remote support session instantly from the device’s action menu—no third‑party tools, no extra logins. IT users can collaborate with the support recipient to diagnose and remediate issues in real time.

Each session is secured through required support‑recipient consent, an encrypted connection, and authenticated devices registered with WXP. Both IT and the support recipient can use their own keyboard and mouse to assist with troubleshooting throughout the session.

Steps to access:

1. From the left navigation menu, select Devices, then choose PCs.
2. On the Device Details page for the device that requires remote access, under the Actions menu, select Remote Connect.
3. At the In-Band Remote Connect section, select Connect and follow connection steps.

*Note: In-Band Remote Connect is currently in Beta. It is included with Workforce Experience Platform Pro and Elite plans. General availability of the feature is expected to launch soon. To learn more, or to discuss upgrading your WXP plan to include Remote Connect, contact your HP account manager or partner.

Fleet Explorer

The Next Evolution in AI-based Data Querying

Ask comprehensive, multi‑part questions about your PC fleet and get actionable answers. Take advantage of Fleet Explorer’s expanded dataset, new agentic engine, refined design, and improved session features to generate more intelligent, context‑aware responses.

Turn curiosity into action with data you can trust. Revisit and build on prior sessions in the History tab to maintain continuity across sessions.

Steps to access:

1. From the left navigation menu, select Labs.
2. In the Fleet Explorer section, click on Try Now.
3. Use session History to revisit previous analyses and refine prompts for ongoing investigations.

*Note: Only applicable to Workforce Experience Platform Pro and Elite plans.

Workflow

Streamline large-scale IT remediation with Workflow, HP Workforce Experience Platform’s new low-code orchestration capability. Built for enterprise environments, Workflow enables IT teams to automate remediation across endpoints using an intuitive, drag‑and‑drop visual interface.

Build dynamic automation with conditional branching that adapts to real‑world scenarios, creating logic-driven flows that can execute actions such as running scripts, updating drivers, triggering webhooks, and more—all within a single orchestrated sequence. With scheduling support, teams can shift from reactive ticket resolution to proactive fleet maintenance.

Target actions precisely using user-defined groups, ensuring the right remediation reaches the right devices at the right time. Gain full visibility with execution monitoring, detailed logs, and error tracking at the individual-device level.

Workflow is integrated seamlessly within WXP, leveraging real-time telemetry and contextual device data to accelerate time to resolution, reduce ticket volume, and elevate the overall digital employee experience.

Steps to access:

1. From the left navigation menu, select Labs.
2. Select Workflow to open Workflow.

*Note: Only applicable to Workforce Experience Platform Pro and Elite plans.

Core Platform Experience

Self Sign-Up

Enable faster time‑to‑value with self‑service tenant creation. Customers can sign up themselves for their tenant on the platform, reducing administrative overhead and accelerating rollouts.

Partner Experience

Multi Reports Export/Scheduling

Launch Demo

Automate reporting at scale with flexible, multi‑customer schedules. Schedule automated exports for one or more reports across different customers with flexible cadences (daily, weekly, monthly). Create private exports for individual analysis or share publicly with your team. Edit, duplicate, and customize schedules to streamline workflows and save valuable time.

Steps to access:

1. From the left navigation menu, select Analytics.
2. Select Scheduled Reports.
3. Click Create and start your new scheduled export (choose report(s), customers, and cadence).

Required Billing Admin Role Assignment

Establish clear fiscal accountability with a dedicated Billing Admin. Partners enrolled in Monthly Billing must designate a Billing Admin (a user with fiscal responsibility) who can see monthly endpoint consumption reports for invoice reconciliation. Within the Home page, Partner Admins are prompted to assign this role to an existing user or create a new one upon program opt-in.

Steps to access:

1. From the left navigation menu, select Account.
2. Select the Users tab.
3. Assign the Billing Admin role to an existing user or add a new user and assign the role.

Tier Upgrade Information at Your Fingertips

Identify upgrade opportunities faster. View customer tier levels directly from the Licenses page. The new Tier Upgrade button displays current tier status, compares features by tier, and links to public documentation—making it easier to identify upgrade paths and explain benefits.

Steps to access:

1. From the left navigation menu, select Customers.
2. Select a customer account to see details.
3. Select the Licenses tab.
4. Click on the Tier Upgrade button.

Quick Export from Report Selection Modal

Save time with one‑click exports directly from the customer selection modal. Export reports without running them first—ideal for partners who need quick access to the latest report version for a given customer.

Steps to access:

1. From the left navigation menu, select Analytics.
2. Select the Modern or Classic Reports tab.
3. Click on a report.
4. In the modal, click Export next to a customer for an instant download.

Remote Desktops

Extended Clipboard Configuration

Tighten data controls to protect sensitive information. Enable additional security by specifying copy/paste size limits and permitted content types. For example, IT can allow text‑only or 500 bytes only from remote desktop to local machine—reducing exfiltration risk while maintaining productivity.

Steps to access:
Configure in Anyware Agent settings.

OS Updates

Expand platform coverage to support modern environments. Added support for additional OS platforms—including Windows Server 2025, macOS “Tahoe,” and more—so you can standardize deployments and broaden compatibility across diverse teams.

Enhanced Security with Smart Card Authentication

Access remote desktop by authenticating with a smart card from a Windows client. This ensures enhanced security and simplified SSO when connecting to remote desktops—especially valuable in government, military, and highly regulated industries.

Steps to access:
Smart card authentication is available by default with the Windows Anyware Client installed.
Configure in Anyware Agent settings.

Anyware Manager Enterprise, Navigation Optimization

Find what you need faster with an optimized navigation experience. The improved Anyware Manager Enterprise navigation structure enhances findability, surfaces new capabilities, and streamlines key workflows—reducing clicks and shortening time to task.

Steps to access:
Use the updated Anyware Manager Enterprise UI and navigation structure (no additional installation required).

Organization-level Log Visibility

Centralize and simplify access to operational logs across your entire organization. With Organization Logs, administrators get full visibility of all administrative activity organization‑wide—reducing troubleshooting time and improving operational oversight.

Steps to access:

1. Sign in to Anyware Manager Enterprise.
2. From the left‑hand navigation, select Organization Logs.

WXP Print Management

Launch Demo

Revolutionize printer management and elevate security with the new WXP Print Management. Transform how you manage print environments by bringing printers into the same unified platform as PCs and collaboration devices—eliminating tool sprawl and complexity. Gain complete visibility and control over your enterprise printer fleet from anywhere, with the ability to onboard, configure, secure, and monitor devices seamlessly. Act on real-time insights to improve uptime, enforce compliance, and strengthen security, while proactively detecting offline printers and readiness issues before they impact workflows. Strengthen your security posture even further through centralized policy enforcement, streamlined firmware updates, and hybrid cloud management for FutureSmart 5 compatible printers—ensuring devices stay compliant, current, and protected across your entire fleet.

Support both hybrid and cloud strategies, enabling your organization to transition at its own pace without sacrificing operational continuity. Streamline operations and reduce costs with smarter, cloud-first management.

Apply consistent policies across printer groups, automate firmware updates, and remediate serviced devices without costly site visits. Group printers dynamically for tailored security and configuration, leverage interactive dashboards for compliance and supply monitoring, and reduce infrastructure overhead with direct-to-cloud onboarding or hybrid Fleet Proxy integration.

With advanced security templates, certificate management, and automated remediation, WXP Print Management empowers IT to deliver a seamless, secure print experience while focusing on higher-impact work.

Steps to access:
WXP Print Management is now available in two tiers for direct customers in North America. Contact your HP representative or fill out the form below to learn more about WXP Print Management.

HP Workforce Experience Platform is a comprehensive and modular digital employee experience solution that enables organizations to optimize IT for every employee’s needs.
Subscribe for future product release updates and the HP Workforce Experience Blog to learn how to optimize your IT capabilities today.
If you want to learn more about the HP Workforce Experience Platform, we would love to speak to you! Simply fill out the form below, and a team member will be in touch.

HP Workforce Experience Platform (WXP) is available in various tiers and for multiple term license durations, and some features require optional add-on solutions. WXP is for commercial customers and some features and capabilities may require additional purchase of HP services and/or commercial hardware capable of supporting the HP Insights agent for Windows, Mac, & Android. WXP is ISO27001, ISO27701, ISO27017 and SOC2 Type2 certified for Information Security. Activation and restrictions may apply. Select HP solutions require an HP Insights agent for Windows, Mac, & Android, available for download at . For full system requirements and services that require the agent, please visit . The agent collects telemetry and analytics around devices and applications that integrate into the Workforce Experience Platform. Internet access required. WXP Collaboration license required for audio and video collaboration technology monitoring. HP Anyware license or compatible third-party virtual machine license required for virtual machine monitoring.

HP Workforce Experience Print Management includes access to HP Workforce Experience Platform Starter. Printer management capabilities require HP Workforce Experience Platform, available in various tiers, supporting monitoring of HP and third-party printers through WebJetAdmin and management of select HP enterprise printers that are compatible with HP FutureSmart 5 firmware. Available in North America from HP Direct. HP Workforce Experience Print Management is for commercial customers and some features and capabilities may require additional purchase of HP services and/or commercial hardware capable of supporting the HP Insights agent for Windows, Mac, & Android. WXP is ISO27001, ISO27701, ISO27017 and SOC2 Type2 certified for Information Security. Activation and restrictions may apply. Select HP solutions require an HP Insights agent for Windows, Mac, & Android, available for download at https://workforceexperience.hp.com/software. For full system requirements and services that require the agent, please visit https://workforceexperience.hp.com/requirements. The agent collects telemetry and analytics around devices and applications that integrate into the Workforce Experience Platform. Internet access required.

Original source

Employee Engagement and Sentiment

Pulse Templates

Creating pulse surveys just got easier. WXP now offers pulse templates with pre-defined questions and notifications based on common customer use cases. These templates help you launch surveys faster, maintain consistency, and still allow customization to suit your organization’s needs, so you can gather meaningful feedback with less setup.

Steps to access:

1. From the left navigation menu, select Pulses.
2. Then click on Create.
3. Select Custom Pulse.
4. Choose your preferred template.

or

1. On the WXP Home page, click on an alert.
2. Then click on Send Pulse.
3. Select Start.
4. Choose your preferred template.

Sentiment Pulse Enhancements

Tailor your Sentiment Pulse surveys to better reflect your organization’s feedback goals.* You can now lightly customize some question wording and answer choices—making surveys more relevant and aligned with your communications style. Please note that all enrolled devices need to be updated to the latest client version 5.25.86 to access this feature.

Steps to access:

1. From the left navigation menu, select Pulses.
2. Click Create.
3. Select Sentiment Pulse.

*Note: Only applicable to Workforce Experience Platform Pro and Elite plans.

Investigate Issues Triggering Alerts or Recommended Actions

Speed up root cause analysis by sending surveys directly from the Alerts or Recommended Actions pages.* This integration lets IT gather user feedback in context, helping teams take targeted action, resolve issues faster, and improve employee experience.

Steps to access:

1. On the WXP homepage, click on the Alert you would like to investigate.
2. Filter the Alert details page to your desired audience device list.
3. Click Send Pulse.

*Note: Only applicable to Workforce Experience Platform Pro and Elite plans.

Collaboration Spaces Dashboard

Gain visibility into how meeting rooms and collaboration spaces are used with the new Collaboration Spaces dashboard.* View KPIs and utilization summaries across buildings, room types, and capacities to identify inefficiencies, highlight over- or under-utilized spaces, and make data-driven decisions to optimize space usage.

Steps to access:

1. From the left navigation menu, click Analytics.
2. Under Dashboards, select Collaboration Spaces.

*Note: Active WXP Collaboration (formerly HP Vyopta) license required.

Video Endpoint Details Page

Get detailed information and call history for video endpoints directly in WXP.

With the standardized UI, it’s easier to assess performance and troubleshoot across all device types, including video endpoint and PCs.

Steps to access:

1. From the left navigation menu, click on Devices.
2. Select Video Endpoint.
3. Select any video endpoint to open its detail page.

*Note: Active WXP Collaboration (formerly HP Vyopta) license required.

Remediations

Passing Parameters to Scripts

Make your scripts more versatile. You can now pass parameters at the script or assignment level, allowing for greater flexibility. This eliminates the need to create separate scripts to modify one portion of their functionality.

Steps to access:

1. From the left navigation menu, click Remediations.
2. Select Scripts.
3. Select a script and specify parameters and the expected value type to be passed.
4. Once a parameter is added, a default value can be specified at the script and/or assignment level when adding an assignment.
5. Once the expected parameters are configured, a parameter value may also be passed when running a remediation script from an alert.

*Note: Only applicable to HP Workforce Experience Platform Pro and Elite plans.

Script Output

PowerShell scripts now return both standard and error output directly in the WXP console, making it easier to track successful execution in the Script Activity page.

Steps to access:

1. From the left navigation menu, click Remediations.
2. Select Scripts and click on the Assignments tab.
3. Click on an assignment name to view its details and select the Activity tab.
4. Select an activity to view details of each device upon which a script was executed, including two new columns showing the script’s output and any errors.

*Note: Only applicable to HP Workforce Experience Platform Pro and Elite plans.

Driver Update Policies by Category

Configure Driver Update Policies by specific driver categories—such as Network, Audio and Display—for more precise targeting based on your organization’s needs. This improved granularity helps ensure better management of driver-related security and stability.

Steps to access:

1. From the left navigation menu, click Remediations.
2. Select Policies, then the PCs tab.
3. Click Add to create a new Policy.
4. For the Type, select Driver Update. Then fill out the other required fields.
5. On the next page of the Policy Creation wizard, select Deploy All or Critical Driver Updates for Selected Driver Categories.

*Note: Only applicable to HP Workforce Experience Platform Pro and Elite plans.

Driver Update Policies by Platform

Configure driver update policies at both the global and platform-specific levels to address varying needs based on device platforms. This enhanced targeting helps your organization better manage driver security and stability.

Steps to access:

1. From the left navigation menu, click Remediations.
2. Select Policies, then the PCs tab.
3. Click Add to create a new Policy.
4. For the Type, select Driver Update. Then fill out the other required fields.
5. For the Scope, Platform may now be selected in addition to Global.

*Note: Only applicable to HP Workforce Experience Platform Pro and Elite plans.

BIOS Update Policies Use Softpaqs for G9 and Newer Platforms

Gain faster access to BIOS updates for G9 and newer HP devices by using Softpaqs instead of Windows Update capsules—while still maintaining the ability to apply the updates without having to authenticate the update payload.

Steps to access:

1. From the left navigation menu, click Remediations.
2. Select Policies, then the PCs tab.
3. Click Add to create a new Policy.
4. For the Type, select BIOS Update. Then fill out the other required fields.
5. Complete the wizard and assign the policy to one or more groups.
6. When the policy runs on clients, it is now based on BIOS Update Softpaqs available rather than Windows Update capsules for G9 and newer platforms.

Analytics

Driver Inventory Insights

Gain the latest detailed information on the hardware and software drivers installed on the devices in the fleet—including driver versions, installation dates, and driver categories—helping you manage and maintain driver compatibility in the fleet.

Steps to access:

1. From the left navigation menu, select Analytics.
2. Click on Modern Reports.
3. Click on Driver Inventory report to view detailed driver inventory information of all enrolled devices.

Favorites and Report Scheduling

Quickly access your important or most used reports by marking them as favorites—allowing you to find and view these reports without navigating through multiple clicks. You can also schedule reports to be emailed automatically at specified intervals (daily, weekly, or monthly) to ensure stakeholders receive timely updates and users stay informed about the key metrics and trends.

Steps to access:

1. From the left navigation menu, click Analytics.
2. Click on Modern Reports.
3. To favorite a report:
   a. Find the report you want to favorite and click on the star icon.
   Or
   Click on the report you want to favorite.
   b. From the context menu, select Add to Favorites.
4. To schedule a report:
   a. Click on the report you want to schedule.
   b. From the context menu, select Schedule Report.
5. Enter the Schedule name, start date and time, and repeat frequency. Click on Schedule to finalize.

Endpoint Security

HP Protect and Trace with Wolf Connect Activation Status

Monitor the activation status of Wolf Connect cellular service directly from the Device List page—no need to manually inspect each device.* This enhancement streamlines operational oversight by providing a centralized view, significantly improving efficiency in service status tracking.

Steps to access:

1. From the left navigation menu, click Devices and select device type.
2. For each device, the HP Protect and Trace with Wolf Connect activation status is now visible.

*Note: Active HP Protect & Trace with Wolf Connect license required.

Core Platform Experience

Dark Mode

Customize your view and reduce eye strain with dark mode—great for low-light environments and enhanced visual presentations.

Steps to access:

1. Click on the profile picture.
2. Select Dark Theme or System Preference.

Internationalization

WXP continues to add to supported languages. This quarter we have included Japanese and Complex Chinese—making it easier for global teams to use the platform.²

Steps to access:

1. Click on the profile picture.
2. Select User Profile.
3. Select your preferred language from the Preferences section.

Self-Signup Flow

Create your own tenants by using a license key provided by the onboarding teams.

Steps to access:

1. Navigate to https://workforceexperience.hp.com/signup and fill out the form to create the tenant.

Font Size

Font sizes have been optimized for better readability on high-resolution displays.

Partner Experience

Partner Alerts Management

Manage alert rules across all your customers.* You can apply a single alert rule to multiple customers, duplicate rules to fine-tune thresholds for each one, and customize severity levels to match individual needs. Choose the notification channels that work best for your team to ensure alerts reach the right people—helping you stay focused on what matters most for each customer.

Steps to access:

1. From the left navigation menu, select All Customers.
2. Click on Alerts Management.
3. Click on any of the predefined alert rules to begin customizing the settings.

• Please note that you can manage alerts only for customers that have HP Workforce Experience Platform Pro and Elite plans.

Assign Paid Licenses to Customers During Account Creation

You can now assign pre-purchased licenses during customer onboarding, speeding up activation and simplifying license management. It also simplifies license management, helping you onboard and support your growing customer base more efficiently.

Steps to access:

1. From the left navigation menu, select Customers.
2. Click Add.
3. Enter your customer information and click Next.
4. From the Plans dropdown, select a WXP plan.
5. Select an existing license from the Licenses dropdown.
6. Click on Add to finalize the creation of a new customer account.

Unbranded BIR Reports

The Business Insights Reports (BIR) for your customers are now unbranded. This allows you to seamlessly incorporate their content into your own customer-facing materials and presentations, maintaining your brand identity while delivering valuable insights.

Steps to access:

1. On the left navigation menu, select Analytics.
2. Select the Business Insights tab.
3. Click on Generate Report to generate a BIR for a specific customer.
4. The system will notify you when the BIR is ready to download via email and in-platform notification.

Remote Desktops

The following feature enhancements are part of HP’s remote desktops product portfolio. These capabilities are not currently managed through WXP. Instead, they are delivered through HP Anyware and related solutions. To access and manage these features, customers must have active HP Anyware licenses, which enable secure, high-performance remote desktop experiences.

Desktop Name in Client

The HP Anyware client now displays the name of the remote desktop—enabling users to easily identify which remote desktop they are connecting to.* This is especially helpful for users with access to multiple remote desktops.

Steps to access:

Enable this feature in the HP Anyware client using the configuration, as it is turned off by default. Full details can be found in the Administrators’ Guide under Session Host Name Display.

*Note: Active HP Anyware license required.

Wacom tablets extension

We’ve expanded support for newly released Wacom tablets—including the Cintiq 16, 24, and 24T (touch) —for Windows, Linux, and macOS hosts.* These tablets are essential tools for professionals in design, visual effects, broadcasting, and other creative industries. We’ve also added support for Cintiq tablets on macOS remote desktops, which previously only supported Intuos Pro models. To improve usability and reduce setup errors, tablets can now auto-connect, making configuration easier for end users.

Steps to access:

Tablet support is integrated into the HP Anyware client, which means no additional configurations are required for the latest tablets. To enable automatic connection, simply open the HP Anyware client, go in the Settings menu, select USB Auto Forward.

*Note: Active HP Anyware license required.

SOC2 Type 1 compliance

SOC 2 attestation gives you confidence that Anyware Manager Enterprise meets globally recognized standards for security, confidentiality, privacy, and availability.* It verifies that HP consistently manages, stores, and processes customer data with a repeatable and secure approach—providing peace of mind for both customers and partners.
*Note: Active HP Anyware license required.

Edge Gateway

Edge Gateway provides secure, VPN-free access to remote desktops, without sacrificing performance or user experience.* It’s designed to optimize latency between the user and their remote desktop, ensuring smooth and responsive sessions.

Steps to access:

Please read Overview of Edge Gateways for details on how to install and configure from Anyware Manager Enterprise.

*Note: Active HP Anyware license required.

Role Based Access Control – Custom Roles

Enhance built-in system roles with custom role options, giving you the flexibility to define permissions and access levels tailored to specific job functions.*

Steps to access:

1. In Anyware Manager Enterprise, navigate to Accounts and click on Roles & Permissions. Read Adding a Custom Role for full details.

*Note: Active HP Anyware license required.

Performance Metrics and License Utilization Metrics

We’ve added detailed telemetry to help IT teams monitor user performance during remote desktop sessions. This includes metrics like bandwidth, latency, packet loss, memory usage, session duration, and more—available for both current and historical sessions. These insights make it easier to troubleshoot issues quickly and effectively.

We’ve also introduced telemetry for license utilization, showing current concurrent sessions and peak usage over the past 30 days. Since Anyware licensing is based on concurrent users (not named users), this data helps you right-size your investment and optimize license management.

Steps to access:

1. From Anyware Manager Enterprise, access session telemetry using the Session Details tab under Logs. To follow all the steps, read Viewing Session Telemetry.

*Note: Active HP Anyware license required.

Schedule Agent Updates at Pool Level

Schedule updates of Anyware Agents and Monitor at machine pool level for granular version control.

Steps to access:

1. From the Tenants dashboard in Anyware Manager Enterprise, automatic updates of agents and monitors ,can be scheduled at both the tenant and pool levels. Pool-level schedules apply to machines associated with the pool machines belonging to a pool. For the full procedure, read Scheduling Agent Updates at the Pool Level.

Support for End-to-end Trust Evaluation

Version 25.10 introduces support for continuous, end-to-end trust evaluation and policy enforcement between Trusted Zero Clients, the Anyware Trust Center, and Anyware Agents (Windows Standard & Graphics, Linux Standard & Graphics).* This ensures that trust policies are consistently applied before and during remote desktop sessions. To enable this feature, the Anyware Agent must be connected to the same Trust Center as the Trusted Zero Client.

Steps to access:

Refer to the Zero Trust policy enforcement section of the Anyware Trust Center Administrators’ Guide.

*Note: Active HP Anyware license required.

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Locate, Lock, and Erase Lost PCs Quickly from Within WXP, Mitigating the Risk of Unauthorized Access and Data Loss

If you asked the average person how they think identity theft and data breaches happen, they’d likely paint a scenario involving remote hackers penetrating a network with passwords harvested from the dark web. But we often overlook the more basic ways in which bad actors gain access to networks and data.

According to a 2023 report from Forrester (quoted in Security Week ), 17% of data breaches are the result of device theft or loss. While replacing a device may be straightforward, dealing with the aftermath of that device being used to access an organization’s proprietary information is far more difficult and can be exponentially more expensive. In the event of a device loss or theft, you need to respond quickly, and logging into a separate device management platform is a waste of valuable time.

HP Protect and Trace adds security to your device fleet, enabling you to find, lock and erase a PC that has been reported missing. HP Workforce Experience Platform customers with Protect and Trace enabled devices can view and manage those devices right from the WXP dashboard.

Wolf Connect provides an additional layer of protection. HP Protect and Trace with Wolf Connect enables IT to manage and protect remote PCs, even when disconnected from the Internet or powered down. Available with select HP PCs at time of order, Wolf Connect uses cellular technology that provides global coverage through a unique HP service, allowing IT to find, lock and erase PCs worldwide.

React Quickly to Prevent Data Breach

Protect and Trace functions are available in the same UI, share the same device repository, and are tightly integrated with WXP functions. This consolidation of endpoint management and security streamlines your workflow by avoiding console switching, enabling a quicker response to device loss or theft.

IT can take immediate action to protect the device and data, reducing the risk of sensitive data loss. From the WXP device details view, you can see the last known location of the affected PC and issue Lock and Erase commands. The Lock command executes below the BIOS, securing sensitive data and preventing the PC from being re-imaged. This also helps with auditing and compliance, since control objectives can be met as efficiently and consistently as possible.

Manage Protect and Trace Licenses with WXP

HP Protect and Trace and HP Protect and Trace with Wolf Connect plans are visible in WXP under Account details in the Licenses tab. When Protect and Trace plans are added to your WXP tenant and assigned to your devices, you will see an additional column in your devices view titled “HP Wolf Protect and Trace” and device status will include Protect and Trace related values.

Step Up Your Security with WXP Plus Protect and Trace

A digital employee experience (DEX) platform without a solution for loss or theft leaves organizations vulnerable to network and data breaches. Save valuable time and resources by integrating loss management within WXP, so you can work from the same platform when the pressure is on to mitigate security risks as quickly as possible. Are you interested in adding Protect and Trace to your fleet management? Contact your HP sales representative or contact us via the form below.

Additional Resources

Infographic

Datasheet

Protect & Trace: Finding Devices with the Workforce Experience Platform

Original source

HP Anyware for Windows 365

HP Anyware for Windows 365 integrates HP Anyware-powered digital workspaces with the Windows desktop experience of a Cloud PC, now offered with both CPU-enabled and GPU-enabled Cloud PCs.

This article was first published on Oct. 14, 2024, and has been updated to include GPU-enabled Cloud PCs.

We are pleased to announce the general availability of GPU-enabled Cloud PCs for seasonal and project-based work in media and entertainment, broadcast, game development, product development, and architectural, engineering and construction verticals, beginning September 9, 2025.

HP and Microsoft have been working together to deliver support for Windows 365, and last year, we announced general availability of the HP Anyware for Windows 365 solution for CPU-enabled Cloud PCs.

Customers can take advantage of the predictable monthly pricing options of these GPU-enabled Cloud PCs, while end users can experience smooth and responsive remote sessions with high color, text, and texture fidelity for even the most graphics-intensive applications, such as CAD, video editing, and simulations with HP Anyware. This solution provides lossless, color-accurate, and distortion-free graphics and text clarity. It also dynamically adapts to network conditions in real time, so users can experience uninterrupted performance for their critical workloads, even at low bandwidths.

“We are pleased to further collaborate with HP to deliver Anyware integration with Windows 365 GPU-enabled Cloud PCs,” says Scott Manchester, Vice President of Product for Azure Virtual Desktop and Windows 365. “HP Anyware for these GPU-enabled Cloud PCs is well suited to graphics-intensive workloads, with the underlying PCoIP technology delivering a secured, high-definition, and highly responsive experience for graphics-accelerated applications.”

HP Anyware for Windows 365 – with support for CPU-enabled and GPU-enabled Cloud PCs – is available globally where HP-hosted Cloud Gateway service is available. Check here for supported regions. Read Microsoft’s announcement here.

General availability of HP Anyware for Windows 365 with support for CPU-enabled Cloud PCs was announced in October 2024.

HP Anyware for Windows 365 integrates HP Anyware-powered digital workspaces with the persistent, highly secure, and complete Windows desktop experience of Windows 365 to support hybrid work scenarios.

Adapting to an Evolving Workplace

With hybrid work becoming synonymous with the future of work, IT teams are increasingly adopting virtualization technology to keep employees and contracted workforces productive, no matter where they are located. HP Anyware for Windows 365 supports the diverse hybrid work needs of IT admins and employees alike to deliver the simple deployment and management capabilities that current Windows 365 customers have come to expect.

“HP Anyware for Windows 365 has significantly improved our operations at Vigilance Networks,” says Jack Lopez, Co-Founder and CTO of Vigilance Technologies LLC. “With our two core businesses, providing graphics-intensive training for first responders and offering cloud desktops with office apps to small businesses, HP Anyware for Windows 365 has been very effective. The integrated solution allows us to quickly and easily deploy Cloud PCs that our customers’ workforce can securely access from anywhere. This combination of security, performance, simplicity, and predictability has enabled us to better serve our diverse customer base.”

Get IDC’s insights! Read the free whitepaper, End-User Computing in an Artificial Intelligence-Composed World.

Rapid Deployment and Seamless Management

Using simple, menu-driven workflows in the HP Anyware for Windows 365 portal and Microsoft Intune, IT admins can easily deploy Anyware-powered digital workspaces and start onboarding users within an hour.

• In HP Anyware for Windows 365, IT admins configure Anyware access and entitle Entra ID users and groups with Anyware licenses.
• In Microsoft Intune IT, admins provision and manage Cloud PCs.

For additional flexibility across Cloud PCs, on-premises virtual machines, and remote workstations, Anyware Manager Enterprise can be used to manage your digital workspaces.

For customers of the HP Workforce Experience Platform (WXP), HP Anyware workspaces can also be monitored from within the platform as part of the overall IT ecosystem.

Secure Access to Endpoints

End users will access their personal Anyware-powered digital workspaces hosted in the Microsoft Cloud from HP Anyware-enabled endpoint devices running Windows, Linux, or macOS, as well as Trusted Zero Clients or PCoIP-enabled thin clients.

HP Anyware is based on PCoIP technology, which features adaptive encoders that automatically deliver the best possible user experience under changing network conditions.

IT leaders are under pressure to deliver secure, seamless, anywhere access. Get expert tips from HP and IDC in this on-demand webinar.

Data doesn’t leave the safety of the corporate network with PCoIP traffic transmitted in the form of image pixels secured by AES-256 encryption, as well as multifactor authentication for additional layers of security.

For enhanced, secured connectivity to endpoints, organizations can also leverage Trusted Zero Clients and Anyware Trust Center from HP to help integrate a zero-trust architecture into their endpoint management strategy.

For more information, check out the datasheet here.

A high-level overview of the HP Anyware for Windows 365 solution.

Anyware Cloud Gateways

Anyware Cloud Gateways are HP-hosted gateways designed to enable fast and secure communication between clients and cloud-hosted apps and services. They simplify the connection process by removing the need for custom connectors and on-premises setups. Instead of direct communication, both clients and hosts connect to the Gateway exclusively through outbound traffic.

This system significantly reduces common remoting challenges such as complex network configurations, firewall changes, client-side infrastructure management, and potential malware threats. Additionally, Anyware Cloud Gateways streamline governance, security, and change control processes, making it much faster and easier to provide users with secure access to their remote or virtual desktops.

Access Your Anyware for Windows 365 Solution in a Few Easy Steps

1. Fulfill prerequisites:

• Microsoft Requirements:

  • Microsoft Intune entitlement
  • Microsoft Entra domain in the same tenant as Microsoft Intune
  • Windows 365 Enterprise (CPU or GPU) license in the same tenant as Microsoft Intune
  • Azure admin account:
  • Microsoft Entra Global Admin for authorizations in the HP Anyware for Windows 365 portal
  • Intune Admin for enabling Anyware connector in Microsoft Intune
  • For Microsoft Entra hybrid joined deployments, user accounts that are assigned Cloud PCs must have a synced identity available in both Active Directory and Microsoft Entra ID
  • For more information about the Windows 365 requirements, see Windows 365 Requirements

• HP Anyware Requirements:

  • HP Anyware (Standard or Professional) license
  • Cloud PCs must have access to Anyware Manager on TCP 443 for broker connectivity and outbound connect cloud gateways. For more information, see approved domains and IP addresses for cloud gateways.
  • Anyware Client version 24.07 or later installed on MacOS, Windows, or Linux devices, including Trusted Zero Clients or PCoIP-enabled thin clients

1. Turn on the Anyware for Windows 365 connector in Intune

2. Connect Windows 365 to the Anyware portal:

• Browse to the HP Anyware for Windows 365 portal and sign in with your Microsoft Entra ID Global Administrator account.
• Grant Consent, enter the Anyware License registration code, and Enable Integrations to provision the tenant.

1. Select Entra ID users or groups to assign Anyware Licenses to:

• In the HP Anyware for Windows 365 portal, select Entra ID Users from the left navigation pane.
• Find the Entra ID user group you want to assign Anyware license to and select Activate.

1. Provision and Connect to Cloud PCs:

Provisioning of Cloud PCs is done in the Microsoft Intune console. Please refer to Microsoft documentation for details.

Once Cloud PCs have been provisioned, your users will be able to connect to their HP Anyware-powered digital workspaces.

1. End User Experience:

End users can launch the HP Anyware Client from https://windows365.microsoft.com/ent#/devices to connect to their HP Anyware-powered digital workspace using Anyware-enabled endpoint devices running Windows, Linux, or macOS, as well as Trusted Zero Clients or PCoIP-enabled thin clients.

End users can also connect to their Anyware-powered digital workspace from the Anyware Client installed on a Windows, Linux or macOS-based device, a from a Trusted Zero Client, or PCoIP-enabled Thin Client device.

Access detailed documentation for HP Anyware for Windows 365

Request a guided onboarding experience of HP Anyware for Windows 365

Microsoft’s General Availability announcement of HP Anyware for Windows 365

Disclaimer: HP Anyware for Windows 365 requires an HP Anyware (Standard or Professional) license and a Windows 365 Enterprise (CPU or GPU-enabled) license. Contact your authorized HP sales representative or reseller. For complete details, see the solution brief.

Original source

Employee Engagement and Sentiment

Improved Transparency for Sentiment Scores*

Understanding employee sentiment should be straightforward. WXP now provides greater transparency into how Sentiment Scores are calculated in Sentiment Pulse. Sentiment Scores only populate after receiving a statistically significant number of responses. You’ll see exactly how many responses are needed for a score to populate. This threshold is calculated based on the number of devices your organization has enrolled in WXP, and ensures your Sentiment Score reflects meaningful feedback.

Steps to access:

1. On the WXP homepage, hover over the Sentiment Score in the Experience Score Widget.

*Note: Only applicable to Workforce Experience Platform Pro and Elite plans.

DEX Sub-score Weight Customization

Your digital experience metrics should reflect what matters most. With DEX Sub-score Weight Customization, you can fine-tune how the overall DEX score is calculated—aligning it with your organization’s goals and priorities for more targeted assessments of user satisfaction and device performance.

Steps to access:

1. On the WXP homepage, navigate to the Experience Score widget and select Customize.
2. Adjust the weights of each category by either:
   • Sliding the bar to your desired value, or
   • Typing in the percentage directly.
3. Ensure the total percentage equals 100%.
4. Preview the updated score in the right-side panel.
5. Click Save to apply changes.

Collaboration Score in Experience Score Widget

Collaboration insights are now front and center. Collaboration score is now included as a sub-score in the Experience Score widget,* giving you a more complete view of your digital ecosystem.

Steps to access:

1. On the WXP Homepage, navigate to the Experience Score widget.
2. Collaboration score is displayed as a sub score in the Experience Score widget.

*Note: Active HP Vyopta license required.

Core Platform Experience

RBAC – Custom Roles

Managing access should be simple and secure. Faster, smarter, and simpler Role-Based Access Control (RBAC) is here to simplify role management and empower your team with precise access control, all in a faster and more intuitive interface. The redesigned RBAC experience lets you create Custom Roles in a single step using built-in templates, making it easier to navigate hundreds of permissions across the platform.

Steps to access:

1. On the left navigation menu, click on Accounts.
2. Select Roles and Permissions.
3. Click Add.

RBAC – Test Roles

Accelerate role setup, boost access management, and increase security with ease. The new Role Testing Mode allows you to test Custom Roles instantly—either before creation or from the Roles list—without switching accounts.

Steps to access:

1. On the left navigation menu, click on Accounts.
2. Under Roles and Permissions, choose one of the following:
   • Click Add. Create a Custom Role. Before saving the new role, click on Test Role on the top.
   • From the roles list, click the three dots and select Test Role.
3. When done, click Revert Testing Role at the top.

Internationalization

WXP now supports multiple languages, including Spanish, German, French, Dutch, Italian, Danish, Finnish, Norwegian, Swedish, Portuguese, and Brazilian Portuguese—making it easier for global teams to navigate and engage.2

Steps to access:

1. Click on your user profile picture in the top right.
2. Select your preferred language from the Preferences section.

Status Page

The WXP Status Page is a publicly accessible webpage that keeps you informed about the platform’s health. It provides:

• Real-time visibility into the operational status of WXP components.
• Clear communication of scheduled maintenance and ongoing incidents.
• Customer subscription support for updates.
• High availability and independence from core microservices.

It ensures transparency, builds trust, and keeps users informed—even during service disruptions.

Steps to access:

1. Navigate to https://workforceexperience.hp.com/status

Outage Banners

Stay in the loop. Outage banners will appear at the top of the platform to notify you of any service disruptions affecting the platform or any of its services.

Preview and Export logs

Export with confidence. You can now preview logs before exporting to ensure you’re capturing exactly what you need.

Steps to access:

1. On the left navigation menu, select Settings.
2. Click on the Logs tab, then select Preview and Export.

Accessibility Fixes

We’re committed to inclusivity. WXP is becoming more accessible for users with disabilities, with ongoing improvements to support screen readers and other assistive tools.

Steps to access:

To enable screen readers and other accessibility tools, go to your device’s Settings, navigate to the Accessibility section, and turn on the features that best support your needs.

Add-ons Discovery Page

Discover powerful solutions that integrate with WXP—like HP Anyware, Wolf Protect and Trace, and Collaboration Services—all in one place.

Steps to access:

1. On the left navigation menu, select Account and click on the Add-ons tab.

Tier-based Home Page

Your homepage widgets are now tailored to your WXP plan—surfacing the most relevant insights and tools based on your subscription level. This ensures a more personalized and focused experience, aligned with the capabilities available to you.

Steps to access:

1. Explore WXP home page.

Access Banners

Customers who are using our previous Proactive Insights platform will now see access banners on the top of the platform, providing timely guidance and updates for smoother transition from Proactive Insights to WXP.

Developer Portal

Documentation Updates and Tables Added to HP WXPQL

Work smarter with data. The WXP Developer Portal now includes updated documentation and new tables like DeviceDEXScore, BIOSSettings, ChromeAUE, NetworkInventory, SoftwareUtilizationSummary, and Sustainability—making it easier to find the information you need and work more efficiently with WXP data.

Steps to access:

1. Visit the HP WXPQL page on the Developer Portal.

Third-Party Integrations

WXP ServiceNow Integrations are Certified for Yokohama Release of ServiceNow

ServiceNow Event and Device integrations have been certified for the Yokohama version of ServiceNow. Customers that are currently using the applications do not need to take any action.

Steps to access:

1. Visit the WXP Device Management App or Event Management App in the ServiceNow Store.
2. Request Application.

To connect in WXP:

1. Log in to WXP.
2. From the left navigation menu, select Integrations.
3. Select the Service Now card.
4. Select Device or Event Management.
5. Enter credentials (Instance, Username, Password).
6. Click Connect.

Splunk Connector

You can now seamlessly bring WXP data into your Splunk environment—enabling unified visibility across enterprise systems, faster root cause analysis, and powerful visualization, analytics, and reporting.

Steps to access:

1. On the left navigation menu, click on Integrations.
2. Select the Splunk Connector card to activate the connector.

View more details in our knowledge base.

PC Support Services

Premium and Premium+ Care Packs

Customers with eligible devices can now view their Premium and Premium+ Care Packs in the PC Details screen.

Steps to access:

1. Log into a tenant with a supported device.
2. On the left navigation menu, click on Devices.
3. Select PCs.
4. Click on the serial number of a PC.
5. Scroll to the bottom of the Overview tab.
6. If the device has a Premium or Premium+ care pack, then the Warranty and Service Coverage section at the bottom of the page will show the care pack.

Hardware Support Labeling Updates

We’ve made various terminology updates across WXP for clarity. Active Care is now labeled as Hardware Support. Additionally, an Active Care type of incident has been renamed to Manually Created. Proactively detected incidents are still labelled with the Hardware Health type.

Steps to access:

1. Log into a tenant with a supported device.
2. On the left navigation menu, click on Hardware Support.
3. Click on the Create Case button to report a hardware issue on a covered device.
4. Select the device that is experiencing issues and fill in the required incident information to create a Manually Created incident record.

Company PIN Enrollment for Premium/Premium+/Active Care devices

Devices with Premium, Premium+, or Active Care services can now be enrolled directly into the desired tenant using the Company PIN method. Previously, Active Care devices could only be enrolled through an automated process and had to be transferred to the correct tenant by an HP or partner admin.

Steps to access:

To find the Company PIN for the tenant:

1. On the left navigation menu, select Settings.
2. Click on the Preferences tab.
3. Select Company PIN in the right-hand list.

Partner Experience

WXP Plan Custom Upgrade URL

Guide your customers’ upgrade journey with flexibility and control. You can now customize the upgrade URL across the platform to direct customers to your own pages—ensuring a seamless experience that aligns with your brand. This gives you greater control over how customers explore higher-tier WXP plans, while helping maintain consistency and trust throughout their journey.

Steps to access:

1. On the left navigation menu, select Settings.
2. Click on the Customization tab.
3. Edit the URL in the Product Offering field.
4. Click Save to apply the change.

Self-Service Proof of Concept Support for WXP Service Partners*

Easily add WXP Pro trial plans for new customer accounts—no approvals required.
This allows you to run proof of concepts (POCs) on your own timeline and streamline onboarding without unnecessary delays. By reducing friction during critical moments, you can deliver a smoother, more responsive experience for your customers.

Steps to access:

1. On the left navigation menu, select Customers.
2. Click on Add.
3. Enter customer details.
4. Select WXP Pro Trial from the Plans dropdown.
5. Click Submit and start engaging with your customer to finish their onboarding.

*Only applicable to WXP Service Partners

WXP Add-ons Visibility Control

You can now adjust the visibility of add-ons and customize where add-on marketing cards redirect your customers. Choose to hide add-ons entirely or direct customers to your own pages, ensuring consistent branding and capturing all service opportunities. This feature empowers you to manage the customer purchasing journey.

Steps to access:

1. On the left navigation menu, select Settings.
2. Click on the Customization tab.
3. On the Add-ons section, click on Edit.
4. Toggle add-ons on and off.
5. Specify your desired URL for any add-on that is turned on.
6. Save changes.

Multiple WXP Plans for Partners

Manage licenses across all three platform tiers directly within the Partner experience.
Assign and revoke licenses with ease, supporting mixed customer environments seamlessly. Each customer’s experience automatically adapts to their specific plan tier, ensuring proper feature access while maintaining a unified view for effortless oversight and administration.

Steps to access:

1. On the left navigation menu, select Licenses & Subscriptions.
2. On the Licenses tab, select a recently purchased license in New state.
3. Click on Assign License.
4. From the dropdown, select a customer that does not already have a paid license.
5. Click Save.

Printer Fleet Services (Beta)

Cloud Onboarding (Bulk and 1×1)

Customers in the Printer Fleet Services beta program can now onboard printers directly to the cloud, eliminating the need for any on-premise services like the WJA Fleet Proxy. This enhancement moves our capabilities closer to Zero Trust principles and simplifies deployment.

You can choose between two onboarding options based on your fleet size:

• 1×1 Onboarding:
  Manually enter the product and serial numbers, then enable devices via EWS.
  Best for small-scale deployments.

• Bulk Onboarding:
  Upload a CSV file with product and serial numbers, then enable devices via Doppler (also known as the MPS Onboarding Tool or MOT).
  Ideal for large-scale deployments.

Steps to access:

1. On the left navigation menu, select Devices and click on Printers.
2. Click on Add Printers.
3. Select Connect through the Cloud.
4. Select Upload CVS File for bulk uploads.

Printer Admin and Report Admin Roles

For customers who are participating in the Printer Fleet Services beta program, we have simplified the experience by enabling a “Print Only” and ”Report Only” experiences. The Printer Admin role provides a streamlined interface tailored for managing and securing printers—without unrelated menus or widgets that don’t apply to their job. Report Admin provides read-only access, enabling managers and team members to view reports without increasing risk by granting too many users Printer Admin privileges.

Steps to access:

1. On the left navigation menu, select Account.
2. Select the Users tab.
3. Select a user to Assign Role as Printer Admin or Report Admin.

Essential Security Settings – EWS Password Update

Security just got simpler. Customers who are participating in the Printer Fleet Services beta program can now update the Embedded Web Server (EWS) password directly from the device details page—no extra steps needed.

Steps to access:

1. On the left navigation menu, select Devices and click on Printers.
2. Select the printer(s) you want to configure.
3. At the bottom of the page, open the Select an Action dropdown, choose Configure Device, and click Continue.
4. Under Security Options, check the box for Embedded Web Server (EWS) Admin Password and expand the section.
5. Choose to either enter your own password or generate one automatically.
6. Click Continue to save the new password for the selected printer(s).

Additional HP Models for Firmware Manager

For customers in the Printer Fleet Services beta program, WXP supports firmware updates for select HP printers, with ongoing expansion to include more models over time.

Steps to access:

1. On the left navigation menu, select Devices and click on Printers.
2. Click on a printer from the device details page.
3. Select the Policies tab.
4. Click on Create.
5. Name your policy. Choose a descriptive name that makes it easy to identify later. Consider including details like the department or printer type.
6. Choose the policy settings you wish to apply. Type Firmware in the search bar to view all firmware-related policy options.
7. Select whether you want devices to update to the latest version or a specific version.
8. Choose when updates should occur: Immediately, or on a schedule.
9. Click Done. Your newly created policy will now appear on the Policies page.

Improvements to the Device Details List

Customers in the Printer Fleet Services beta program can now make inline adjustments directly within the device detail table and customize column widths to better view full printer model names and fit more data on screen. Additionally, connectivity tags are now color-coded, making it easier to distinguish between online and offline printers at a glance.

Steps to access:

1. On the left navigation menu, select Devices and click on Printers.
2. Explore the device details list.

HP Workforce Experience Platform is a comprehensive and modular digital employee experience solution that enables organizations to optimize IT for every employee’s needs.

Subscribe for future product release updates and the HP Workforce Experience Blog to learn how to optimize your IT capabilities today.

If you want to learn more about the HP Workforce Experience Platform, we would love to speak to you! Simply fill out the form below, and a team member will be in touch.

The Workforce Experience Platform (WXP) is available in various tiers and for multiple term license durations, and some features require optional add-on solutions. WXP is for commercial customers and some features and capabilities may require additional purchase of HP services and/or commercial hardware capable of supporting the HP Insights agent for Windows, Mac, & Android. WXP is ISO27001, ISO27701, ISO27017 and SOC2 Type2 certified for Information Security. Activation and restrictions may apply. Select HP solutions require an HP Insights agent for Windows, Mac, & Android, available for download at https://workforceexperience.hp.com/software. For full system requirements and services that require the agent, please visit https://workforceexperience.hp.com/requirements. The agent collects telemetry and analytics around devices and applications that integrate into the Workforce Experience Platform. Internet access required. HP Vyopta license required for audio and video collaboration technology monitoring. HP Anyware license or compatible third-party virtual machine license required for virtual machine monitoring. Print capabilities are available to select beta customers in the US only. Print is planned to be available in a future release in various tiers as an add-on solution in various term licenses.

Language localizations don’t apply to Print capabilities. Print capabilities are available to select beta customers in the US only. Print is planned to be available in a future release in various tiers as an add-on solution in various term licenses.

Original source

No one needs more data sequestered in a corner to be forgotten. Data silos hurt productivity, negatively impact decision-making, and frustrate employees, who spend hours each week searching for the information they need or manually copying and pasting it from one place to another.

This is something we’ve thought a lot about in building the HP Workforce Experience Platform (WXP). To ensure your employees always have the data they need, HP has launched a Developer Portal, designed to mitigate the problem of data silos. This portal provides an opportunity to use HP APIs to integrate WXP with other enterprise-class platforms.

Build Custom Integrations That Work for You

Collecting information is a critical step in strategic decision making, but it’s only the starting point. Integrating WXP data with other business applications can provide a more comprehensive view of your operations, enabling better decision-making and more efficient processes.

HP offers ready-made WXP software integrations within the platform, which connect with some of the largest and most commonly used enterprise applications. However, we recognize that you may need something tailored to your organization’s unique workflows. The newly launched WXP Developer Portal provides resources and support to build custom integrations that work the way you need them to with the applications your team uses frequently.

Developer Resources: Learning and Tools

The WXP Developer Portal provides APIs, code samples, and a powerful query language for commonly used data collected by the platform.

The portal offers a solid base of resources to help you get started, including APIs, code samples, and a powerful query language. These resources are designed to support developers in building integrations that extract WXP data, such as device insights or employee engagement, into workflows or analysis in other applications.

For example, an IT admin may want to know about all devices with specific BIOS information. A developer can run a query to WXP to retrieve a list of all devices with their BIOS information, even specifying other parameters, such as how many of your devices have a particular BIOS version, and pull that information into another application for analysis, troubleshooting, or escalation for remediation.

Getting Started: Accessing WXP APIs

WXP customers can access the developer portal and begin exploring the available resources. Contact us for more details about being designated as a developer, the first step to using our APIs.

Deploy WXP, use our powerful APIs to make your workflows more efficient, and if there are other APIs you need, talk to us about getting those added to our roadmap. We are planning to expand access to this portal, build a developer ecosystem, and foster a broader, flourishing community of developers in the future. By leveraging the power of WXP and its seamless data integration capabilities, you can empower your company to achieve greater productivity and efficiency.

Visit our Developer Portal here (in Europe, here).

Original source

Imagine an IT landscape where digital friction fades and your workforce thrives—this is the vision driving our HP Workforce Experience Platform (WXP) development. You told us you need deeper collaboration insights, customizable alerts, seamless integrations, and robust reporting to empower your team, so we prioritized these updates over the first quarter of the year. We supercharged WXP with smarter analytics, predefined alerts, and powerful partner tools, making it more intuitive and impactful than ever.

This suite of features helps IT professionals, partners, and employees work smarter, not harder. This quarter, we’re excited to highlight the following enhancements:

• Real-time collaboration insights via HP Vyopta integration
• A new Web Application Experience Dashboard
• Streamlined navigation
• Tailored alert management
• Advanced analytics for sharper decision-making
• Enhanced partner capabilities like Business Insights Reports

These enhancements empower your team to optimize productivity and streamline IT operations. Here’s a closer look at the last quarter of updates and how they’ll help you build a more connected, efficient, and productive workplace.

Analytics and Reporting

HP Vyopta Integration

In today’s hybrid world, fragmented collaboration tools hinder productivity. IT teams struggle to monitor unified communications (UC) devices and apps, while employees face digital friction. You’ve asked for unified visibility to optimize platforms and room usage, and we’ve delivered.

Mutual WXP and HP Vyopta customers can connect their Vyopta account to WXP to:

• Monitor video and telephone endpoints in real time.
• Analyze Collaboration and Meeting Insights, including Collaboration Scores, via WXP’s dashboard.
• Compare platform performance (e.g., Zoom, Teams) to identify issues.
• Use Technology Insights to diagnose problems and plan tech spending.
• Leverage Space Insights to track room utilization and optimize hybrid workspaces by location or team.

Enabled by HP’s acquisition of Vyopta in November 2024, this integration helps IT streamline operations and boost employee experiences for WXP and Vyopta plan customers.

Steps to access:

1. On the left navigation menu, click on Account.
2. In the Add-ons tab, click on Collaboration Experience by Vyopta, then click the Connect button. The system checks if the current user matches an existing Vyopta admin account. If a match is found, it will automatically attempt to connect the accounts.
3. Once the accounts are linked, the Connect button is updated to Active.
4. To access the Collaboration Experience dashboard:
   a. Note Collaboration Score in the Experience Score widget of the Homepage.
   b. Click on Collaboration Score to view the Collaboration Experience dashboard.
   Alternatively,
   c. On the left navigation menu, click on Analytics.
   d. Click on Collaboration Experience dashboard.
5. Click on individual widgets in the Collaboration Experience dashboard to open relevant dashboards or datasets in the HP Vyopta portal.

Web Application Performance and Score

Slow web apps can grind productivity to a halt, frustrating employees and burdening IT with complaints. The new Web Application Experience Dashboard in WXP tackles this head-on, offering a comprehensive view of configured web app health. Track critical metrics like load times, load errors, and affected apps, with intuitive widgets highlighting the top web apps with issues and the slowest performers, complete with trend analysis over time. Dive deeper into each app for a detailed error breakdown, enabling IT to pinpoint root causes and act swiftly.

Currently, Google Chrome and Microsoft Edge browsers are supported.

Steps to set up:

1. On the left navigation menu, click on Settings.
2. Select Preferences tab.
3. Select Application Overview under Experience Score Preferences.
4. Toggle on Web Application Configuration.
5. Select the Add button to set up at least one web application to monitor.

In addition to the above set-up steps in WXP, data collection requires installing browser extension. For detailed instructions, please refer to Deploying browser extensions for HP Workforce Experience Platform.

Steps to access:

1. On the left navigation menu, click on Analytics.
2. In the Reports section, select Application Experience.
3. Select Web tab to explore performance metrics.

Access to Classic Reports

Transitioning to new analytics tools shouldn’t mean losing trusted data. WXP now lets you access legacy reports from our previous Proactive Insights platform directly within the platform, ensuring continuity as we enhance and modernize our entire analytics and reporting suite. Stay tuned – more powerful, customizable reports for all data classes are on the way soon!

Steps to access:

1. On the left navigation menu, click on Analytics.
2. Click on the Classic Reports tab.

Alerts

Active Alerts

Busy IT Teams need alerts that cut through the noise and help them prioritize the issues that matter most. The new Active Alerts page in WXP is your command center for staying ahead of problems. Instantly view all triggered alerts that meet configured thresholds, complete with severity levels (e.g., critical, warning) and impact metrics (e.g., number of affected devices). Click into any alert to explore detailed diagnostics, such as affected endpoints or error codes, and take immediate action using built-in remediation tools.

Steps to access:

1. On the left navigation menu, click on Alerts and select Active Alerts.
2. Click on any alert from the list to view details and take action.

Alerts Management

One-size-fits-all alerts can overwhelm IT teams with noise. The new Alerts Management feature lets you tailor over 20 predefined alerts to your organization’s unique needs. Fine-tune fleet-level thresholds, adjust severity levels, and customize alert content to focus on what matters most. Disable irrelevant alerts and manage notification settings by role (e.g., IT admins) and channel (in-product, email) to keep teams focused.

Steps to access:

1. On the left navigation menu, click on Alerts and select Alerts Management.
2. Review the list of predefined alerts and select an alert’s checkbox to open its action menu.
3. Click Disable to turn off irrelevant alerts.
4. Click an alert to customize the alert settings.
5. Select user roles from the notification channel dropdowns for in-product or email alerts.

Remediations

Script Gallery

Resolving IT issues shouldn’t feel like reinventing the wheel. The new Script Gallery in WXP is a curated collection of HP-authored scripts, designed to help you diagnose and fix common device issues with ease. These pre-built solutions put HP’s expertise at your fingertips. IT teams can confidently apply scripts directly within WXP, reducing resolution times and minimizing downtime.

Steps to access:

1. On the left navigation menu, click on Remediations, then select Scripts.
2. Click the Gallery tab to browse HP Script Gallery options.

Core Platform Experience

Navigation Experience

WXP’s revamped navigation experience introduces a streamlined, function-based menu, providing faster access to key areas like alerts, analytics, devices, groups, remediations, and pulses. Whether you’re checking fleet health or deploying a script, the intuitive layout ensures you find what you need in seconds, boosting efficiency across your workflows.

Steps to access:

Explore the new streamlined navigation on the left menu.

Localization

Global teams deserve a platform that speaks their language. WXP now supports Spanish, German, and French, along with localized date and number formats, making it easier for diverse workforces to engage with the platform. Switch languages seamlessly to ensure IT teams and employees across regions can leverage WXP’s full potential without barriers.

Steps to access:

1. Click your user profile picture in the upper right-hand corner of the home page.
2. Select User Profile from the menu.
3. Edit the preferred language setting to change the default language for the account.

Third-Party Integrations

Enhanced Role Permissions

Secure and efficient integration management is here. Enhanced Role Permissions add connector management capabilities to Partner Admin (for partners) and Connector Admin (for customers) roles. This enables scoped administration, allowing each party to configure integrations without overstepping boundaries.

Steps to access:

1. On the left navigation menu, click on Integrations.
2. If you’re a Connector Admin or Partner Admin, configure integrations by clicking the Configure or Connect button on the integration’s card.

ServiceNow Device Application

Streamline IT operations with the ServiceNow Device Application, a certified app that pushes WXP device data into ServiceNow’s CMDB. IT teams gain instant visibility into warranty status, battery health, and device state within incident records, speeding up troubleshooting and asset management.

Steps to access:

1. Navigate to the WXP Device Management App page in the ServiceNow Store and request the application.
2. Log in to WXP, select Integrations from the left navigation.
3. Select the ServiceNow card, then Device Management.
4. Enter the required information (Instance, Username, Password) and click Connect.

PC Support Services

Hardware Support Incidents Widget

Stay informed at a glance with the Hardware Support Incidents Widget. Available for customers with Active Care, Premium, or Premium+ care packs, this Home page widget displays a quick overview of hardware support incidents by type (e.g., battery failure, disk error) and count. No need to dig through menus—IT teams can spot critical issues instantly and act to keep devices running smoothly.

Steps to access:

Customers with at least one device protected by an Active Care, Premium, or Premium+ care pack, note the Hardware Support Incidents widget on the Home page.

Hardware Support Dashboard

Dive deeper into hardware health with the Hardware Support Dashboard. This new tool provides detailed statistics on support incidents and activities for devices under Active Care, Premium, or Premium+ care packs. Visualize trends, track open requests, and monitor resolution progress, ensuring timely fixes.

Steps to access:

1. Customers with at least one device protected by an Active Care, Premium, or Premium+ care pack, select Analytics from the menu.
2. Choose the Hardware Support dashboard.

Hardware Support Incident List

Take control of hardware issues with the Hardware Support Incident List. View a comprehensive list of open incidents for devices under Active Care, Premium, or Premium+ care packs, including case creation dates and details. Create new cases for undetected issues or drill into specific incidents for deeper insights. This empowers customers and partners to efficiently manage service requests for covered devices, ensuring timely resolution and improved device management.

Steps to access:

1. Customers with at least one device protected by an Active Care, Premium, or Premium+ care pack, navigate to Hardware Support from the left navigation.
2. Note the list of open Hardware Support incidents (if any).
3. Click the Create Case button to report an incident that was not automatically detected.
4. Click an incident’s ID # to view details.

End User Notifications Settings

Customize support with End User Notifications Settings. Customers with Active Care, Premium, or Premium+ care packs can now control which self-service alerts (e.g., battery needs attention) are visible to end users. If self-service alerts are disabled, you can create cases directly in WXP, ensuring seamless issue resolution tailored to your organization’s needs.

Steps to access:

1. Customers with at least one device protected by an Active Care, Premium, or Premium+ care pack, click on Settings menu.
2. Select the End User Notifications tab.
3. Toggle on/off notification settings based on your organization’s needs.

Partner Experience

Business Insights Reports

HP partners can now elevate customer conversations with Business Insights reports. These downloadable Power Point presentations, built from real-time device telemetry, offer detailed views of usage trends, performance metrics, and optimization opportunities. Use them to demonstrate value, uncover account expansion opportunities, and position yourself as a strategic data-driven advisor.

Steps to access:

In the partner dashboard view

1. On the left navigation menu, click on Analytics.
2. Click on the Business Insights tab.
3. Trigger report for a specific customer.
4. Receive an email/notification when the report is ready.
5. Download the PowerPoint report from the Notification card.

Access Management

Security and flexibility go hand in hand with Access Management. Partners can now grant, adjust, or revoke customer access to WXP, tailoring roles (e.g., admin, viewer) to meet specific needs. This feature enhances security by ensuring only authorized users access sensitive data, while giving partners greater control over multi-tenant environments.

Steps to access:

1. On the partner navigation menu, select Settings.
2. Select the Access Management tab.
3. Toggle on/off specific customers to manage access.

Onboarding Checklist

The Onboarding Checklist provides partners with guided, step-by-step resources to complete critical setup tasks, from configuring integrations to enrolling devices. This in-platform guide ensures customers unlock WXP’s full potential from day one, accelerating time to value and reducing setup friction.

Steps to access:

1. On the partner navigation menu, select Onboarding.
2. Click the different cards and follow the in-platform guide.

Certifications

Stay ahead in your professional journey with Certifications. Partners can now view completed HP Certifications, track achievements, and explore new certification paths within WXP. Whether it’s mastering WXP analytics or advanced remediation, this feature supports continuous learning and strengthens your expertise as a trusted HP partner.

Steps to access:

1. On the partner navigation menu, select Account.
2. Select the Certifications tab.
3. Interact with the tabs to view or pursue certifications.

Device Transfer

Managing devices across tenants just got easier. HP Partners can now seamlessly transfer devices between their customers’ tenants and their holding tenant. This enhancement is particularly beneficial for Premium/Premium+ partners, as it addresses the issue of devices automatically enrolling in the partner holding tenant when the registered care pack name does not match the customer tenant name. With this new capability, partners can easily transfer devices to the correct end customer tenant, ensuring proper device management.

Steps to access:

1. On the partner navigation menu, select a customer.
2. Navigate to Devices and select PCs.
3. Click the Transfer button near the top left of the PC list.
4. Click Download the Device Transfer Sample File to get the CSV template.
5. Update the template with your device serial numbers and destination tenant IDs.
6. Upload the file and click Import.

HP Workforce Experience Platform is a comprehensive and modular digital employee experience solution that enables organizations to optimize IT for every employee’s needs.

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Original source

Power up workforce productivity with WXP—the platform that reduces digital friction to enhance employee experiences.

We’re excited to announce that the global rollout of HP Workforce Experience Platform (WXP) has begun. Building on the success of last year’s early access program, WXP has already grown to 781,000+ connected devices, leveraging intelligence from HP’s vast global data ecosystem. Our AI models learn from telemetry data across 24 million endpoints, processing 700GB of new data daily into our 4-petabyte intelligence engine.

Every month, HP’s software and services remediate over 11 million IT issues – keeping employees productive and IT teams focused on strategic initiatives. This intelligence advantage allows WXP to deliver proactive solutions that help prevent disruptions before they impact productivity.

In today's IT landscape, simply selling devices is insufficient; we need a unified approach that encompasses hardware and software to deliver the experience that employees expect. HP is evolving beyond being just a hardware company. We are shaping the future of work, which requires us to be both a hardware and software company. WXP serves the hardware, not the other way around. Our growing presence in the DEX space significantly contributes to the growth of our core hardware business.

WXP Moves HP from Device-Centric Support to Employee-Centric Digital Employee Experience

With WXP, HP is redefining how organizations manage and optimize the end-to-end workforce experience, putting us at the forefront of the Digital Employee Experience (DEX) space. It reflects our shift from being a trusted device provider to a SaaS innovator—a critical step in HP’s transformation journey into the Future of Work.

We’re on the cusp of an AI revolution that promises to vastly accelerate productivity, but for this vision to become a reality, we need to first fix what’s broken. Employees are struggling with an explosion of new devices and services, and IT teams can’t keep up. Two-thirds of employees report experiencing friction when using digital technologies (Gartner, Hype Cycle for Hybrid Work), and only half say they feel fully supported by their IT service desk, (Forrester, The State Of The Service Desk). Employees and IT teams alike are burned out.

For customers, this platform simplifies everything," said Masud. "Instead of stitching together tools from different vendors, they get a single platform with a unified view across their entire fleet—PCs, printers, collaboration devices, virtual desktops, and apps like Zoom and Teams. No matter where the tech comes from, HP supports it all.

Employees perform at their best when technology disappears into the background. This only happens when IT has the right tools to manage the complexity of the new digital ecosystem. By addressing technology issues proactively, IT can reduce friction, improve security, and better serve the company by making employees productive and fulfilled again.

WXP is designed to address technology issues proactively by providing IT with powerful insights that help empower employees to thrive at the intersection of work and life. It draws on billions of data points to intelligently anticipate problems, removing friction for employees and reducing the never-ending firehose of IT requests.

Notable Enhancements for a Personalized, Seamless Experience

Over the past several months, HP has continued to drive the evolution of WXP with powerful capabilities that automate tasks and make it more natural and intuitive to manage the employee experience. Notable enhancements include:

• AI Sentiment Analysis: Now includes AI capabilities to assess and improve employee experience by analyzing sentiment data. The tool can analyze and provide summaries of sentiment based on thousands of free text survey responses from employees, uncovering recurring themes for IT to prioritize. So, if employee sentiment starts to drop, IT managers can spot the trend quickly and address the issue proactively.
• Fleet Explorer: This new AI-powered natural language processing (NLP) tool lets users query fleet data instantly for insights. Instead of spending hours or days digging through reports, IT managers can ask a question and get quick answers to critical questions. For example, high memory utilization often leads to poor PC performance. So, an IT manager could start by asking, “which devices experienced the most memory over-utilization in the past 30 days?” And then based on the results, remediate the problem before it becomes an issue for employees.
• Vyopta Integration: HP and Vyopta customers can now check on the overall health of their organization’s collaboration environment (video and telephone endpoints as well as collaboration software) in WXP. This integration delivers users valuable insights into collaboration infrastructure usage, adoption and performance to inform strategic decisions, and user satisfaction.
• HP has created pre-built scripts, alerts and dashboards that help organizations monitor fleets, automate workflows, and deliver strategic insights to optimize performance and improve IT efficiency.
• Digital Workspaces powered by HP Anyware: Extend fleet visibility to HP Anyware remote or virtual desktops for a full view of your hybrid workforce from within WXP. This integration enables IT managers to easily provision and deploy remote desktops, as well as use remote desktop telemetry to optimize performance. HP Anyware provides users with secured, VPN-free access to company assets, from wherever they are located.
• Protect and Trace with Wolf Connect: Find, lock, and erase a PC, even if it’s turned off! This integration allows IT to solve asset management and data security challenges with this unique capability – an HP exclusive.

Enabling Channel Partners to Diversify and Transition to Services-Centric Businesses

Digitization and workflow automation represent key growth areas for partners. WXP makes the start-up investment for partners to get into the Digital Employee Experience (DEX) space easy. With WXP, HP partners can diversify into new businesses and acquire new customers, moving to a contractual, services-centric business model.

Once partners secure their WXP Sell and Manage Certification, they will get access to a partner view that includes a business management dedicated dashboard section, brand and communication customization, reporting and trends, and multi-tenancy navigation. With multi-tenancy navigation, partners can select a customer and drill down into the customer view to perform specific actions such as running remediations, managing devices, and sending pulse surveys. For remediations, partners can choose to use the HP script gallery for pre-built scripts or create their own. Visit our partner page to get started.

Discover the Full Potential of WXP

Learn more and sign up for a personalized demo to experience WXP’s capabilities.

HP Workforce Experience Platform is a comprehensive digital employee experience solution that enables organizations to optimize IT for every employee’s needs.

Subscribe to the HP Workforce Experience Blog or schedule a consultation with our team to begin optimizing your IT capabilities today.

Original source