Nexthink Release Notes

This page lists key features and improvements released in version 2026.3 of the Nexthink Infinity Standard edition - March 30, 2026

Feature availability may differ between Nexthink Infinity and Nexthink Infinity for Government. For a complete overview, please refer to the Infinity for Government Feature Exclusion List and detailed release notes on the Extended Documentation website.

Nexthink Spark: ✦ Learning and conversation tracking enhancements

Expand Spark ability to resolve employee IT issues with improved learning and conversation tracking.

Redirection API: Maintain a single employee entry point while seamlessly handing off conversations to Spark with full context, reducing self-service friction and accelerating issue resolution. Refer to the Understanding employee experience with Spark documentation for more information.

Continuous learning from escalated tickets: Spark now learns from escalated incidents later resolved by support teams. By extracting structured knowledge from resolution notes, Spark improves troubleshooting accuracy and reduces repeated escalations over time. Refer to the Understanding employee experience with Spark documentation for more information.

Enhanced conversation outcome tracking: Tightened rules for conversation outcomes, with added reasoning for auditability, provide more reliable identification of resolved IT conversations and support consistent usage tracking aligned with Spark licensing. Refer to the Monitoring Spark documentation for more information.

Together, these updates help Spark improve resolution quality over time and scale AI-powered support. Explore the Spark documentation on docs.nexthink.com and deepen your knowledge with the training How to get started with Spark and How to track Spark performance, adoption and impact available on Nexthink Learn.

Depending on your current licensing model, this capability may require an additional license. Contact your Nexthink representative for more information.

This functionality will be made available following the completion of the 2026.3 rollout in all regions.

VDI Tools: VMware vSphere hypervisor performance visibility

Gain end-to-end visibility into your virtualized environment by correlating VMware vSphere hypervisor performance with virtual machines and user sessions. This integration helps you identify overloaded hosts before they impact users and resolve performance issues faster with clearer infrastructure-to-user correlation. Refer to the Using Session view documentation for more information.

Depending on your current licensing model, this capability may require an additional license. Contact your Nexthink representative for more information.

Workspace: Expanded insights with new data sources

Access richer, more relevant insights in Workspace with additional data sources, including device-level packaged insights that enable faster assessment of individual devices. With on-demand access to up-to-date internet information, you can better understand situations and make more informed decisions about Digital Experience. Refer to the Using Workspace documentation for more information.

🔎 This feature is in beta and may change before its final release.

This functionality will be made available following the completion of the 2026.3 rollout in all regions.

Audit logs in webhooks

Receive audit log events directly through webhooks for real-time visibility into platform activity. This enables immediate notification of important or suspicious actions, helping you respond faster and strengthen security monitoring. Refer to the Audit trail codes Infinity documentation for more information.

💡 Thanks for expressing your interest in this feature on our ideas portal!

Campaigns: Manual campaign creation for users with a limited view domain

Manage and Edit permission for manually triggered campaigns can now be granted to roles with a limited view domain, enabling greater autonomy for teams with restricted visibility. By limiting permissions to manual campaigns, targeting remains within the assigned scope. Refer to the View domain documentation for more information.

💡 Thanks for expressing your interest in this feature on our ideas portal!

Collector: NPU performance visibility at device level

Access NPU performance data from compatible Windows devices with Collector version 26.2 and above, now providing device-level inventory information and performance metrics. Available in investigations and Device View, this extends existing CPU and GPU visibility to include NPU usage metrics. This enhancement supports key use cases, including identifying AI-ready devices, validating AI hardware investments, and analyzing the performance impact of AI-related workloads. Refer to the Timeline documentation for more information.

💡 Thanks for expressing your interest in this feature and this related enhancement on our ideas portal!

Live Dashboards: Smart scaling for line charts

Interpret time-series data more clearly with smarter y-axis scaling. Values now round to clean, human-readable numbers, making trends easier to read, reducing confusion around thresholds, and aligning charts with common analytics visualization standards. Refer to the Line chart documentation for more information.

Mobile app enhancements

Experience a more transparent design with real-time device insights, including device storage and battery consumption. This provides clear, on-device visibility into device health and helps you better understand how the app operates in the background. Refer to the Using Nexthink Mobile documentation for more information.

Depending on your current licensing model, this capability may require an additional license. Contact your Nexthink representative for more information.

New in the Library

Visit the in-product Nexthink Library for the following new content:

• Application vulnerability: Identify vulnerable binaries and versions across endpoints using inputs from external tools such as Tenable. This pack automates remediation through workflows that upgrade binaries to secure versions or recommend safer alternatives, helping reduce exposure windows, strengthen endpoint compliance, and standardize vulnerability management. Refer to the Application vulnerability management documentation for more information.

• Browser behavior awareness: Use targeted campaigns to deliver context-specific guidance to employees and track engagement to measure awareness. This pack helps reinforce safe browsing practices and reduce incident frequency through timely user education. Refer to the Workflow: Browser behavior awareness documentation for more information.

• WiFi benchmark and comparison: Monitor and benchmark Wi-Fi performance through a dedicated dashboard that provides visibility into key metrics, including signal strength, transmit and receive rates, and network characteristics. Analyze performance across locations, technologies, and time to identify underperforming areas, support Wi-Fi modernization initiatives, and track adoption of new network standards to demonstrate improvements in end-user experience. Refer to the Wi-Fi benchmark and comparison documentation for more information.

💡 Thanks for expressing your interest in this feature on our ideas portal!

New Library content will be made available following the 2026.3 rollout in all regions.

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This page lists key features and improvements released in version 2026.2 of the Nexthink Infinity Standard edition

Feature availability may differ between Nexthink Infinity and Nexthink Infinity for Government. For a complete overview, please refer to the Infinity for Government Feature Exclusion List and detailed release notes on the Extended Documentation website.

Nexthink Spark: ✦ The personal IT agent for every employee

Introducing Nexthink Spark, the personal IT agent that takes L1 resolution to the next level. Spark plugs into your current self-service channels, understands employee requests in natural language, and leverages Nexthink’s live DEX telemetry across devices, apps, and network context to run deep diagnostics and execute IT-approved remediation in real time.

All conversations, decisions, and actions are fully auditable and can be logged in your ITSM, giving the service desk clean handoffs when escalation is required. Each interaction also feeds outcomes back into Nexthink Infinity, helping teams coach the agent, expand automation, and prove ROI as ticket volume drops. Refer to the Spark documentation for more information.

Depending on your current licensing model, this capability may require an additional license. Contact your Nexthink representative for more information.

Adopt: Enhanced content creation, branding, and reliability

Create, manage, and maintain in-app guidance more efficiently with a set of improvements across Adopt:

• Asset library: Upload and manage images and documents directly in Adopt, organize them with tags, and reuse them across walkthroughs, tooltips, and media guides. Update or replace assets centrally, with changes applied everywhere they are used, reducing manual effort and ensuring consistent branding at scale. Refer to the Managing adoption assets with the Asset library documentation for more information.
• Context Help icon customization: Upload your own custom logo to the Asset Library so that Context Help reflects your company branding and is instantly recognizable to employees. Refer to the Configuring Adoption settings documentation for more information.
• Context Help drag-and-drop: Move Context Help to a convenient location, so it can be used side-by-side with any application, even if the page changes. Refer to the Getting started with Adopt documentation for more information.
• Selector system in application templates: Follow the recommended, optimized selector configurations included in application templates and automatically inherit them in your application settings. This reduces manual selector setup, improves guide stability, and supports scalable onboarding, while still allowing overrides when customization is required. Refer to the Configuring Adoption settings documentation for more information.
• Standardized audit logs: Gain clearer visibility into digital adoption changes with standardized audit logging aligned with the Infinity audit model. The system records actions such as creating, updating, and deleting Adopt-related content, supporting compliance requirements, transparency, and faster troubleshooting. Refer to the Audit trail codes Infinity documentation for more information.

Together, these updates streamline content creation, improve branding consistency, and make guides more resilient and scalable.

Depending on your current licensing model, this capability may require an additional license. Contact your Nexthink representative for more information.

Campaigns: Text-box question card and enhanced results experience

Collect richer, open-ended employee feedback with a new text-box question card type in campaigns. You can now gather detailed free-text input directly from employees, helping you better understand sentiment and context beyond predefined response options.

This update also introduces several enhancements to campaign creation and analysis:

• Improved editing experience: The rich-text editor now provides more space, making it easier to write and format longer campaigns.
• Protected respondent identity: Usernames are removed from the campaign results page and data exports, allowing you to grant View access without revealing respondent identities. User and device details remain available in Investigations for users with appropriate permissions.
• Time-based filtering: A new time filter on the results page lets you focus on responses within a specific date range, such as the most recent round of a recurring survey.

Refer to the Types of questions and the Getting started with Campaigns documentation for more information.

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Collector: Automatic logs upload

Upload device logs securely to Nexthink using dedicated remote actions, eliminating the need for manual file collection and sharing. This streamlined process reduces investigation delays and allows Support teams to focus on analysis rather than administrative steps. Refer to the Automatic Collector logs upload documentation, available to Nexthink Community users, for more information.

💡 Thanks for expressing your interest in this feature and this related enhancement on our ideas portal!

Digital Experience: Improved memory experience insights

Assess memory-related experience more accurately with improvements across DEX scoring and admin views.

On macOS, memory pressure is now the primary metric for evaluating memory impact, providing a more reliable view of real-world performance.

On Windows devices, new memory metrics aligned with Microsoft recommendations have been added to complement the existing ones. You can decide whether to include these additional metrics in your DEX score configuration.

These updates deliver clearer insights in admin screens and more dependable DEX scores, helping you better manage and optimize employee experience. Nexthink instances configured after the 2026.2 release have these improvements enabled by default. Refer to the Digital Experience Score Management documentation for more information.

This functionality will be made available following the completion of the 2026.2 rollout in all regions.

Platform-wide dashboard usage telemetry

Use new platform-wide dashboard usage telemetry, available in NQL, to understand how teams engage with Nexthink capabilities. Analyze adoption at the feature level to see where value is realized, identify opportunities to improve engagement, and understand how Nexthink supports daily operations across the organization. Refer to the Data we collect and store documentation for more information.

Remote actions: Configuration preserved on updates from Nexthink Library

Update remote actions with confidence. When you update a remote action, Nexthink now preserves key settings, including trigger types, schedules, and certificate links. This change reduces rework, prevents configuration drift, and lowers the risk of automation failures after updates. Refer to the Managing Remote Actions documentation for more information.

💡 Thanks for expressing your interest in this feature on our ideas portal!

VDI Tools: AWS session health monitoring

Monitor the health of AWS virtual desktop sessions from a single view using detailed, session-level performance events. You can quickly track AWS environment changes, correlate connection and execution data with individual sessions, and use clear health indicators to reduce troubleshooting time. Refer to the AWS AppStream connector and AWS WorkSpaces connector documentation for more information.

Depending on your current licensing model, this capability may require an additional license. Contact your Nexthink representative for more information.

Workspace: Image upload in conversations

Upload and share richer context in Workspace by adding images directly to your conversations, such as screenshots. This additional context enables Workspace to deliver more relevant insights faster.

Refer to the Using Workspace documentation for more information.

New in the Library

Visit the in-product Nexthink Library for the following new content:

• AWS virtual machines: Monitor AWS WorkSpaces and AppStream virtual machines in a single dashboard with visibility into online and offline status, VM type distribution, and reboot health. This supports faster detection of availability issues, simpler operational oversight, and quicker troubleshooting across environments. Depending on your current licensing model, this capability may require an additional license. Contact your Nexthink representative for more information
• Employee onboarding dashboard: Monitor and improve onboarding with a configurable, multi-tab dashboard that brings together technical setup, application adoption, and early employee sentiment. Track secure access setup, application performance, guide engagement, campaign delivery, and onboarding-related DEX scores, using integrated data from Remote Actions, workflows, and campaigns to spot issues early, target remediation, and reduce support effort. Depending on your current licensing model, this capability may require an additional license. Contact your Nexthink representative for more information

Refer to the Nexthink Library documentation for more information.

New Library content will be made available following the 2026.2 rollout in all regions.

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This page lists key features and improvements released in version 2026.1 of the Nexthink Infinity Standard edition - January 19, 2026.

Feature availability may differ between Nexthink Infinity and Nexthink Infinity for Government. For a complete overview, please refer to the Infinity for Government Feature Exclusion List and detailed release notes on the Extended Documentation website.

AI Tools: AI-engagement benchmarking

Easily compare your AI-engagement KPIs and metrics against industry benchmarks using AI tools dashboards. The improved UI makes it easier to find and use built-in benchmarks, enabling you to transform real AI usage data into clear, industry-wide patterns. Refer to the Monitoring AI tools documentation for more information.

Industry benchmarking is now also available for perceived weekly time saved in the Employee Experience with AI Tools section.

Adopt: ✦ AI-powered guide refinement suggestions

Optimize walkthroughs with AI-generated suggestions in the Adopt Editor using the Nexthink Extension. Adopt now analyzes in-app guides and suggests grouping repetitive steps that interact with the same component, helping reduce noise and simplify guides with a single click. In addition, Step generalization suggests selecting a different, more general parent element when the current page element is too specific—for example, when a step highlights a specific date in a calendar instead of the entire calendar. Refer to the Developing Walkthrough guides documentation for more information.

Depending on your current licensing model, this capability may require an additional license. Please contact your Nexthink representative for more information.

Adopt: New look and feel for Context Help and guide themes

Access Adopt guides through an updated Context Help panel with a refreshed look and feel. New theme and color customization options are now available, enabling you to better align guide content with your organization’s style. Existing guides created with previous themes are not updated automatically. To enable the new Adopt look and feel, contact your Nexthink representative or Nexthink Support. Refer to Getting started with Adopt documentation for more information.

Depending on your current licensing model, this capability may require an additional license. Please contact your Nexthink representative for more information.

Applications: Search bar on Key Pages widget

Find specific key pages faster when monitoring web application performance with a new search bar in the Key Pages & URL widget. Search by key page name or URL, with consistent behavior across tabs and full URL visibility on hover. This helps distinguish similar URLs and accelerates troubleshooting when working with large datasets. Refer to the Page loads documentation for more information.

Audit events: More detailed events for user and role changes

Strengthen security and compliance with enhanced audit events. You can now view detailed records of permissions granted or revoked when editing roles, as well as roles granted or revoked when editing users, providing clearer oversight of access and configuration changes. Refer to the Audit trail codes Infinity documentation for more information.

Digital Experience: Improved DEX Scoring

You can now assess digital employee experience more precisely with DEX score metrics separated by device type. This update distinguishes between physical and virtual (VDI) devices, removing irrelevant metrics and reducing false positives in VDI environments. A new set of metrics from VDI experience is now available in the DEX score configuration. You can opt in to this improvement, while it is enabled by default for new tenants. Refer to the Digital Experience Score Management documentation for more information.

Depending on your current licensing model, this capability may require an additional license. Please contact your Nexthink representative for more information.

💡 Thanks for expressing your interest in this feature on our ideas portal!

Inbound connectors: Test panel for real-time validation

Configure inbound connectors with a new test panel. You can now run supported connectors on demand, view API responses, check for authentication or API errors, and test mappings, including JSONata expressions—using real output. This update shortens feedback loops, reduces trial and error, and helps you validate configurations with confidence during setup. Refer to the Salesforce connector documentation for more information.

The test panel is available for the following connectors: AWS Workspaces, AWS AppStream, Citrix DaaS, Intune: Mobile devices, Salesforce: User attributes, Success Factors: User attributes, Workday: User attributes.

Workflows: Update manual custom fields

Automate more use cases with the ability to update custom fields during workflow execution. Workflows can now dynamically modify manual custom fields, increasing flexibility and precision in automation. Refer to the Update custom fields thinklet documentation for more information.

Depending on your current licensing model, this capability may require an additional license. Please contact your Nexthink representative for more information.

💡 Thanks for expressing your interest in this feature on our ideas portal!

Workspace: Sharing conversations

Share insights more easily with a simple, in-product method to copy and share Workspace conversations with other Infinity users. This makes it easier to collaborate on findings surfaced by the system and quickly spread valuable insights across teams. Refer to the Using Workspace documentation for more information.

VDI Tools: Omnissa Horizon support

Monitor the health of on-premises Omnissa Horizon remote sessions with detailed, session-level performance events. You can now track changes more precisely, correlate connection and execution data with individual sessions, and identify issues faster using clear health indicators. Refer to the Omnissa Horizon connector documentation for more information.

Depending on your current licensing model, this capability may require an additional license. Please contact your Nexthink representative for more information.

New in the Library

Visit the in-product Nexthink Library for the following new content:

• macOS and Windows experience comparison pack: A new library pack includes a dashboard that visualizes and compares macOS and Windows device experiences side by side, enabling benchmarking of performance, application usage, and battery health by persona to support data-driven device strategy decisions.
• New Remote Work Experience pack: A library dashboard designed for employees working from home. It provides visibility and early warnings to keep video calls, web applications, and devices running smoothly for remote users. The dashboard provides IT teams with clear insight into remote work issues before they escalate, helping to reduce support tickets through proactive troubleshooting.
• Horizon virtual machines: Centralized visibility into Omnissa Horizon virtual desktop health and availability, enabling faster detection of connection or registration issues, clearer capacity insights across pool types, and more reliable service delivery. Depending on your current licensing model, this capability may require an additional license. Please contact your Nexthink representative for more information.

Refer to the Nexthink Library documentation for more information.

New Library content will be made available following the 2026.1 rollout in all regions.

Learn: Mobile device troubleshooting training

Troubleshoot mobile devices more effectively with a new How to troubleshoot mobile device issues training available on Nexthink Learn. This course helps Infinity users working with the Mobile Android Agent build practical troubleshooting skills through clear guidance and sample data visualizations, reducing reliance on trial and error.

The training is available to all Nexthink users interested in mobile device troubleshooting and complements the the How to connect mobile devices to Nexthink course released for Nexthink admins.

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Mobile experience for Android with Intune integration

Gain unified visibility into mobile device health, experience, and compliance with two new capabilities in Nexthink:

The Mobile Android Agent provides real-time insight into battery performance, network transitions, and device resource usage. Optimized data transmission to the Nexthink backend enables early detection of potential issues and proactive mobile device management with minimal resource impact. Learn how to install, configure, and benefit from mobile data collection through the How to connect mobile devices to Nexthink training available on the Learn platform. Visit the Mobile Experience documentation for detailed guidance.

The Intune Connector for Mobile Devices enriches Nexthink with Intune policy and compliance data, even for devices without the Nexthink mobile app. It offers a single, consolidated view of both corporate and personal devices, combining experience and compliance insights to simplify monitoring and quickly identify non-compliant or at-risk devices in real time. Refer to the Connector for Intune: Mobile devices.

This capability is subject to an additional license. Contact your Nexthink representative for more information.

💡 Thanks for expressing your interest in this feature on our ideas portal!

AI Drive: Campaign comments in the UI

View employee feedback directly from the Employee Experience in AI Tools section to understand the input behind each recommended action. When you select a recommendation, the right-side panel displays contextually relevant comments that contributed to that action. This improves transparency and helps you better interpret the sentiment and feedback driving every recommendation. Refer to the Monitoring AI tools documentation for more information.

AI Drive: Expanded support for conversation endpoints

Track interactions with AI tools more accurately with expanded endpoint support in AI Drive. You can now configure up to five conversation endpoints per web application, improving on the previous single-endpoint limit. The update also adds support for Fully Qualified Domain Names (FQDNs), providing greater flexibility and precision for custom AI tools with multiple interaction paths and ensuring more complete visibility into AI usage. Refer to the Configuring AI tools documentation for more information.

Assist: New full-screen Workspace experience

Interact with Assist through the new Workspace, an AI-native, full-screen interface that makes conversations more engaging and easier to follow. You can now view conversation history and act faster on key information from Nexthink data. Refer to the Using Workspace documentation for more information.

💡 Thanks for expressing your interest in this feature on our ideas portal!

Multi-level view domain definition

Simplify access management with the ability to define view domains across multiple organizational levels. You can now combine dimensions such as country, department, or business unit within a single scope, making it easier to manage permissions in complex or evolving structures. Refer to the View domain documentation for more information.

Adopt: Digital Adoption Insights dashboard

Identify adoption gaps more easily with the new Digital Adoption Insights dashboard in Applications. You can use these insights to identify where engagement is low and target guides more effectively to improve adoption. Refer to the Analyzing the adoption of web applications documentation for more information.

This capability is subject to an additional license. Contact your Nexthink representative for more information.

This functionality will be made available following the completion of the 2025.10 rollout in all regions.

Adopt: Guide recording for faster content creation

Simplify guide creation in Adopt with the new Guide Recording capability. It automatically tracks administrator actions, identifies process names, labels guides, and generates meaningful step content with predefined triggers. Powered by AI, the recorder also suggests optimizations such as grouping minor steps and generalizing actions. Refer to the Recording Walkthrough guides documentation for more information.

This capability is subject to an additional license. Contact your Nexthink representative for more information.

This functionality will be made available following the completion of the 2025.10 rollout in all regions.

VDI Experience: Logon breakdown visibility

Get a deeper understanding of Windows logon performance with new metrics and visualizations for physical devices and virtual machines. You can now view detailed timings for key components such as Group Policy, profile load, and logon script execution durations, helping you identify the exact cause of delays and resolve issues faster.

With the VDI Experience license, the enhanced Session Overview dashboard offers an even richer view by combining these new logon metrics with remote session data, making correlation and troubleshooting easier than ever. Refer to the Sessions tab documentation for more information.

This capability is subject to an additional license, please contact your Nexthink representative for more information.

This functionality will be made available following the completion of the 2025.10 rollout in all regions.

Flow: Default Else path for Condition thinklet

Use the new Else branching option in condition thinklets to keep workflows running smoothly even when no defined conditions are met. The Else branch is added by default to new conditions, but you can also incorporate Else branches in existing workflows for simpler, more consistent automation. Refer to the Configuring flow controls documentation for more information.

This capability is subject to an additional license. Contact your Nexthink representative for more information.

Flow: End block outcomes support dynamic values

You can now use dynamic values and parameters, including outputs from executed thinklets, directly in the Outcome details field. This enables more precise and context-rich workflow outcomes. Refer to the Configuring flow controls documentation for more information.

This capability is subject to an additional license. Contact your Nexthink representative for more information.

NQL Editor: Commenting support

Write and maintain queries more easily with new commenting capabilities in the NQL editor. You can now add comments by using /* */ notation, making it easier to document logic, iterate quickly, and keep queries clear and maintainable. Refer to the NQL syntax overview documentation for more information.

Data Exporter: Limits on combinations of objects and scheduling frequency removed

Now save data exports more freely with reduced restrictions for object and periodicity combinations, and receive warning messages instead. By removing limitations on queried data and scheduled frequency, you gain greater flexibility when configuring data exports while still providing guidance to ensure optimal performance. Refer to the Managing data exporters documentation for more information.

💡 Thanks for expressing your interest in this feature on our ideas portal!

Investigations: Improved table performance

Work faster with a smoother and more responsive Investigations table. The number of rows that can be loaded has increased to 500, and overall table performance has been improved, helping you save time and boost efficiency during analysis. Refer to the Getting started with Investigations documentation for more information.

New in the Library

Visit the in-product Nexthink Library for the following new and enhanced content:

• AI Compliance Guides: Use Adopt guides to direct users to approved AI tools, explain LLM features and usage policies, and ensure acknowledgment of corporate AI and upload restrictions.
• Workday guides with workflows: Launch three new Adopt Workday guides with built-in workflows to help employees resolve login issues, complete onboarding, and install missing browser extensions effortlessly.
• Sustainable IT: Leverage this content pack update with improved energy consumption calculations, new carbon impact metrics, battery and warranty insights, and user awareness campaigns; delivering clearer, actionable sustainability data and measurable progress tracking.
• Advanced Disk Cleanup Toolkit:
  • System Cleanup remote action: Add a new Deep Clean parameter to remove outdated versions of system files, free additional disk space, and ensure a more thorough cleanup.
  • Get folder size remote action: View folder and file counts for up to 10 folder paths per execution, increased from the previous limit of one. This update makes it easier to analyze multiple folders and understand disk usage in a single run.

Refer to the Nexthink Library documentation for more information.

The Adopt and workflow content mentioned above are subject to an additional license, please contact your Nexthink representative for more information.

New Library content will be made available following the 2025.10 rollout in all regions.

New Infinity configuration resources for Nexthink Admins

Simplify Infinity configuration, accelerate onboarding, and realize value faster with the new Configuring Nexthink section on the Nexthink Documentation Portal and the How to enable data flow with Nexthink course on Learn.

These new resources help you quickly bring data into Nexthink and configure the platform efficiently, regardless of license, component, or environment type—virtual desktops, mobile, or hybrid setups.

New resources to advance your DEX maturity

Understand how to move from reactive to strategic phases of the DEX maturity model with new and updated resources. Access DEXOps with Navigator as a downloadable resource set on the Extended Documentation Portal, and explore the updated DEX Optimization with Nexthink learning path on Learn, featuring the latest DEX Maturity Model.

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Introducing AI Drive

Delve into how generative AI solutions are used across your organization with Nexthink AI Drive. Learn from real usage data to drive adoption and business impact. Designed with a privacy-first data model and embedded benchmarking, AI Drive helps you understand where AI enables measurable value—and where it does not.

Refer to the AI tools documentation for more information.

This feature will be automatically enabled in all Nexthink Infinity instances as part of a special release on 30 October 2025.

HR organization fields in the data model

Enhance understanding of your workforce with new organization fields under users.organization. These fields let you break down, filter, and analyze user data consistently across Nexthink features such as AI Drive. You can populate user organization fields through the Enrichment API or inbound connector field mapping. This update also introduces a redesigned Product Configuration page, consolidating device and user classification settings into a single, streamlined tab for easier setup and management.

Refer to the Product configuration documentation for more information.

Flow: New Enhanced Designer for flexibility and control

We’re excited to introduce the new Flow Designer — a redesigned experience that makes it easier to adjust and refine your workflow logic. You can now freely move branches and modify decision paths to adapt workflows in just a few clicks.

The updated design also enhances decision logic and error handling, giving you more control and flexibility to manage complex scenarios and handle unexpected outcomes with ease.

Refer to the Creating workflows documentation for more information.

💡 Thanks for expressing your interest in this feature, related enhancement, this additional idea, and another suggestion on our ideas portal!

Flow is subject to an additional license, please contact your Nexthink representative for more information.

Adopt: Drilldown capabilities in dashboards

Uncover actionable insights with new drilldown functionality in Adopt dashboards. You can now explore data from high-level guide adoption KPIs down to specific metrics for guide steps reception—making it easier to identify adoption blockers, resolve issues faster, and maintain a consistent analysis experience across all dashboards. Refer to the Monitoring guides documentation for more information.

Nexthink Adopt is subject to an additional license. Contact your Nexthink representative for more information.

Enhanced device visibility for more accurate DEX insights

Gain deeper insight into device performance with enhanced memory and power metrics, available with Collector 25.8:

• Memory metrics: Added macOS Memory Pressure—Apple’s recommended system-level metric—and completed Windows coverage with % Committed Bytes In Use. Together, these improvements enable consistent, in-depth analysis and more reliable troubleshooting.
• Power transitions for Windows: Expanded tracking beyond boot and fast startup to include hibernate, sleep, and modern standby (idle) events. New suspend tracking provides complete visibility into power-on and power-off transitions, supporting better root cause analysis, policy validation, and understanding of device state.

Refer to the NQL data model documentation for more information.

💡 Thanks for expressing your interest in this feature, related enhancement, this additional idea, and another suggestion on our ideas portal!

New in the Library

Visit the in-product Nexthink Library for the following new and enhanced content:

• VDI Citrix infrastructure critical events monitoring: Gain visibility into key Citrix infrastructure components, supporting diagnostics and strengthening VDI monitoring.
• Shadow IT extended capabilities: Strengthen data protection with expanded visibility into potential data-movement risks across non-corporate channels, supporting compliance and reducing exposure.
• Windows Hello for Business experience: Streamline the transition to passwordless authentication with a clearer three-step Windows Hello dashboard that helps identify incompatible devices, drive enrollment, and reduce password use.
• VDI hypervisors dashboard: Monitor Citrix CVAD hypervisor host performance and capacity to detect issues earlier, reduce troubleshooting time, and improve end-user experience.
• VDI quick status: View real-time VDI system health with a new dashboard tab displaying key metrics like CPU, memory, and disk performance for faster environment assessment.
• Adopt visibility in browser extension management: Understand browser readiness for Adopt guides with new insights on supported browser usage, extension installation, and guide display status.

Refer to the Nexthink Library documentation for more information.

The Adopt and VDI content mentioned above are subject to an additional license. Please contact your Nexthink representative for more information.

New Library content will be made available following the 2025.9 rollout in all regions.

New AI Tools courses and documentation

Unlock the full potential of Nexthink AI Tools with new learning resources. Documentation about AI Tools is available on docs.nexthink.com. The dedicated trainings on Nexthink Learn—How to configure and manage AI Tools and How to measure AI tool adoption with Nexthink—offer clear, step-by-step guidance to help you understand, deploy, and get the most value from AI-powered capabilities in the Infinity platform.

Certified Nexthink Expert credentials now available on Nexthink Learn

Validate your Infinity Platform end-to-end expertise with the new Certified Nexthink Expert exam and digital badge, now available on Nexthink Learn. This advanced certification builds on all prior product certifications and confirms your ability to apply Nexthink Infinity holistically across real-world scenarios to improve digital employee experience and deliver measurable business impact.

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Campaigns: Support for campaigns without sender

Customize campaign design with the new option to send campaigns without a sender. This is useful when you want campaign messages to come directly from the system instead of a specific person or team.

Refer to the Creating Campaigns documentation for more information.

Adopt: Custom content ordering for Context Help display

Control the visibility of in-app guidance by defining the order of content shown in Context Help. You can now prioritize what employees see first, ensuring a logical order based on internal context.

Refer to the Configuring Adoption settings documentation for more information.

Nexthink Adopt is subject to an additional license. Contact your Nexthink representative for more information.

Alerts: Custom monitors with Metric change detection methods

Detect anomalies more accurately in custom monitors with new support for Metric change and Metric seasonal change detection methods. These options enable you to identify deviations from normal behavior and adapt alert precision to evolving data patterns.

Refer to the Creating custom monitors documentation for more information.

💡 Thanks for expressing your interest in this feature on our ideas portal!

Information

This functionality will be made available following the completion of the 2025.8 rollout in all regions.

OAuth support for Workday and SuccessFactors

Ensure secure, compliant integrations with new OAuth 2.0 authentication support for the Workday and SuccessFactors connectors. This update introduces standards-based authentication with access tokens as an alternative to Basic Auth, improving security and simplifying credential management.

Refer to the Connector for Workday and Connector for SAP SuccessFactors documentation for more information.

Information

This functionality will be made available following the completion of the 2025.8 rollout in all regions.

New in the Library

Visit the in-product Nexthink Library for the following new content:

• Custom Guide adoption dashboard: Customize guide adoption insights with ready-to-use dashboards you can tailor to highlight the metrics most relevant to your organization.
• Remote action enhancement for Warranty info – HP devices: Ensure continuous warranty compliance by retrieving data through HP’s new Jobs API, aligned with updated HP standards.

Refer to the Nexthink Library documentation for more information.

The Adopt content mentioned above are subject to an additional license. Please contact your Nexthink representative for more information.

Information

New Library content will be made available following the 2025.8 rollout in all regions.

New learning path and certification updates for Nexthink Adopt

Advance your expertise in digital adoption with new training resources and an updated certification exam. The Mastering Digital Adoption with Nexthink learning path now includes two new courses—How to automate user actions with Adopt and How to create journeys in Adopt—designed to help you better configure and optimize employee workflows.

The Certified Nexthink Professional in Digital Adoption Management exam has also been updated with new questions reflecting the latest product capabilities, supporting deeper confidence and knowledge in using Nexthink Adopt.

API documentation now hosted on docs.nexthink.com

Nexthink API documentation has migrated from developer.nexthink.com to docs.nexthink.com, unifying all content in the main documentation portal. This migration provides a seamless experience, making it easier to access, and reference API details alongside the rest of Nexthink product documentation.

Information

This update will be made available following the completion of the 2025.8 rollout in all regions.

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Experience Central: New breakdowns by location and entity

Get a clearer view of how experience varies across your organization. The Digital Experience module now supports new breakdowns using the location.type and location.entities attributes. This lets you compare experience between office and remote users, and across business entities, enabling more informed decisions and targeted improvements. Refer to the documentation for more information.

💡 Thanks for expressing your interest in this feature and related enhancement on our ideas portal!

This functionality will be made available following the completion of the 2025.7 rollout in all regions.

Manual Custom fields edit permission

Update Custom field values more efficiently with a new, targeted permission. Users without full view domain can now be granted permission to edit manual custom fields within their scope reducing reliance on Nexthink administrators and improving operational productivity.

Refer to the documentation for more information.

💡 Thanks for expressing your interest in this feature on our ideas portal!

This functionality will be made available following the completion of the 2025.7 rollout in all regions.

Adopt: Journeys and advanced actions for smarter guidance

Deliver more structured and dynamic guidance experiences with two major enhancements in Adopt:

Journeys:

Create cohesive, trackable guide sequences by grouping multiple guides into a single experience. You can now assign and order guides, set display conditions, and manage visibility from a new Journeys tab in Adoption Settings. End users can view their progress directly in Context help, making it easier to complete complex tasks. Refer to the documentation for more information.

Advanced actions:

Build more responsive guides with new actions that let you store values from the underlying application, pre-fill them into inputs or dropdowns, and drive conditional logic. This dynamic guidance helps to improve compliance and prevent costly human errors. Refer to the documentation for more information.

Nexthink Adopt is subject to an additional license. Contact your Nexthink representative for more information.

Latest Assist version fully deployed across all environments

The latest version of Assist, which contains infrastructure and intelligence improvements, is now fully deployed and available to all customers. Running entirely on AWS Bedrock, Assist no longer relies on OpenAI, simplifying compliance processes, streamlining procurement, and supporting greater scalability in enterprise environments. It also now dynamically iterates through tasks and subtasks in multiple intelligent passes, delivering deeper insights and more precise outcomes. Refer to the documentation for more information.

Device View: Immediate access to process and package details

See key system information at a glance with the new Executions tab in Device View that shows running processes with resource usage. Also, the Packages tab now includes a full list of installed packages, enabling faster troubleshooting without switching context. Refer to the and documentation for more information.

Live Dashboards: Enhanced usability and control

Work more intuitively with dashboards through new updates that simplify creation, customization, and interaction:

• Private by default: Dashboards are now private when created, reducing clutter in dashboard menus and making it faster to find relevant dashboards. Refer to the for more information.
• Widget copying: Quickly build dashboards by copying widgets from system or library dashboards—no need to recreate content from scratch. Refer to the for more information documentation for more information.
• Gauge chart action menu: Accelerate investigations by accessing the action menu directly from both single- and multi-metric gauge charts, enabling faster transitions from insights to actions. Refer to the documentation for more information.

💡 Thanks for expressing your interest in this feature and related enhancement on our ideas portal!

NQL API Query: Content tagging

Efficiently organize large volumes of NQL API queries with new tagging capabilities. You can now assign one or more tags to each query, making it easier to group, filter, and locate content across categories and use cases. Surface the queries that matter most. Refer to the documentation for more information.

New in the Library

Visit the in-product Nexthink Library for the following new content:

• Amplify usage monitoring: Track and promote Amplify adoption with a dashboard that surfaces key usage insights to improve service desk efficiency.
• Assist usage insights: Gain visibility into user interactions with Assist through updated application monitoring and a new tab in the Nexthink Infinity feature adoption dashboard.
• Automated 3 strikes: The updated Device Restart Enforcement workflow now uses the new loop functionality to handle repeated actions, providing a best-practice example for creating workflows that require multiple follow-ups.
• Dashboard optimization and NQL updates: Improve performance and usability in key dashboards—Windows 11 readiness & migration, Wi-Fi and ethernet diagnostics, and Getting started landscape—with updated queries, layouts, and new default breakdowns.
• Citrix DDC and Cloud Connector event health: Two new Remote Actions—Monitor Citrix DDC Events and Monitor Citrix Cloud Connector Events—enable proactive issue detection by analyzing event logs, with support for custom topic monitoring to enhance user experience.
• Office 365 plugin usage visibility: Understand enterprise-wide usage of COM-based plugins in Office 365 desktop apps, such as Microsoft Word, PowerPoint, Excel, and Outlook, to support migration planning, risk mitigation, and compliance.
• Remove outdated user profiles: Delete inactive or specific user profiles from devices using a new Remote Action, based on a defined inactivity threshold or exact profile names.
• Improved Windows 11 readiness check: The updated remote action now uses CPU processor attributes instead of processor names, resolving false incompatibility flags.

Refer to the Nexthink Library documentation for more information.

The workflow and VDI content mentioned above are subject to an additional license. Please contact your Nexthink representative for more information.

New Library content will be made available following the 2025.7 rollout in all regions.

AI compliance and governance documentation

Accelerate internal approvals with early access to detailed AI governance materials. Comprehensive legal and security documentation is now available on docs.nexthink.com for Nexthink AI-powered features, helping ensure alignment with compliance requirements.

Refer to the Nexthink Global AI Hub for more information.

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Execution logs for inbound connector imports

Easily debug and troubleshoot inbound connectors when import errors occur. You can now access execution logs via NQL, giving you detailed visibility into the performance and results of each inbound connector execution. Supported connectors include Workday, SAP SuccessFactors, and Salesforce. Refer to the documentation for more information.

Japanese language support for Infinity Platform

Infinity Platform now supports Japanese-language users. If your Infinity instance is set to Japanese during setup, the web interface will be available in Japanese by default. This enhancement helps remove language barriers, reduces the risk of missed insights or actions, and ensures broader accessibility for employees in Japanese-speaking organizations. Refer to the documentation for more information.

Application Experience: Enhanced navigation, metrics, and dashboard insights

This update brings several improvements to the Application Experience module, focusing on usability, insights, and performance analysis:

• Investigation side panel: It is now available in web application dashboards, enabling quick, in-context exploration of usage and performance issues.
• Time lost metrics: New time-based metrics—covering page loads, transactions, and errors—to quantify productivity loss directly in the overview dashboard.
• Streamlined navigation structure: A reorganized, topic-based layout for web, desktop, hybrid, and network applications, enhancing quick access to insights and Adopt features.

Refer to the documentation for more information.

Adopt: Streamlined guide creation and embedded workflow actions

This update introduces new capabilities in the Adopt module, focusing on simplified guide deployment and deeper user engagement through actionable experiences:

• Predefined guide imports from the Nexthink Library: Easily import predefined Adopt guides for Workday and Salesforce from the Nexthink Library to support common applications and use cases. This update builds on the existing Library infrastructure to streamline guide creation and deployment, helping you accelerate time to value. Refer to the documentation for more information.
• Embedded action buttons in guide steps: Empower employees to execute Nexthink workflows—such as campaigns or remote actions—directly within web-based guides. Refer to the documentation for more information.

Nexthink Adopt is subject to an additional license. Contact your Nexthink representative for more information.

Assist: Smarter, compliant, and more adaptive

Use Assist more effectively across the Infinity platform with improvements to infrastructure and intelligence. Assist now runs entirely on AWS, removing its dependency on OpenAI. This change simplifies compliance processes, streamlines procurement, and ensures greater scalability for enterprise environments. Additionally, Assist now dynamically iterates through tasks and subtasks in multiple intelligent passes, delivering deeper insights and more precise outcomes than ever before. Refer to the documentation for more information.

🔎 This AI feature is in beta and may change before its final release.

This functionality will be made available to customers progressively over the coming weeks.

Amplify: Usage data insights

Gain visibility into how your service desk agents are using Amplify by opting in through the Amplify configuration to access detailed usage data in NQL, including all actions an account has taken within Amplify. See which features drive the most engagement, which checklists are underused, how often Remote Action outputs are copied—and much more. Leverage these insights to boost adoption, spotlight underused capabilities, and ensure Amplify delivers maximum impact across your teams. Refer to the documentation for more information.

Amplify is subject to an additional license, please contact your Nexthink representative for more information.

This functionality will be made available to customers progressively over the coming weeks.

Flow: Generate workflow Functions with AI prompt

The Function thinklet in Workflows enables advanced data transformation and computation. You can now generate custom JavaScript functions simply by describing what you want in natural language—Flow takes care of the code for you. This enhancement is designed to help users without coding expertise create meaningful logic in the workflow designer, reducing setup time and boosting productivity. Refer to the documentation for more information.

Flow is subject to an additional license, please contact your Nexthink representative for more information.

This functionality will be made available to customers progressively over the coming weeks.

Flow: Support manual custom fields for decision-logic automation

You can now incorporate device and user manual custom fields directly into workflow conditions. This enables smarter, more targeted decision-making in your automations, allowing workflows to adapt dynamically to your environment. Refer to the documentation for more information.

Flow is subject to an additional license, please contact your Nexthink representative for more information.

💡 Thanks for expressing your interest in this feature on our ideas portal!

Audit Logs for Ratings

Gain greater accountability and traceability with audit log support for Ratings. This enhancement enables you to track when Ratings are created, modified, or deleted—improving oversight and compliance. Refer to the documentation for more information.

Live Dashboards: UX improvements

Boost your productivity with new enhancements for live dashboards:

• Use the action menu directly in bar charts and multi-metric gauges for seamless see-diagnose workflows and quicker access to investigations and remediations. Refer to the documentation for more information.
• Speed up dashboard creation by copying widgets within the same tab, across tabs, or between dashboards and environments —making it easier to reuse and adapt visual components. Refer to the documentation for more information.

New in the Library

Visit the in-product Nexthink Library for the following new content:

• Workflow for scheduling time in Outlook: Automate meeting scheduling by identifying and blocking free time on users’ calendars for support sessions or proactive IT actions.
• Workflow for detecting and fixing application access issues: Automatically identify web application access failures caused by VPN disruptions and resolve them using guided troubleshooting workflows. This reduces downtime and improves the user experience.
• Adopt guides – Workday: Support adoption of Workday with ready-to-use guidance content that accelerates time to value and simplifies onboarding.
• Adopt guides – Salesforce: Accelerate Salesforce adoption with walkthroughs that highlight essential workflows and drive effective user enablement.
• Content pack for Citrix CVAD & DAAS infrastructure monitoring: Access usage, performance & critical service health insights across core Citrix components to support proactive infrastructure management.
• Intune policy compliance for macOS: Remote action to fetch and report policy sync status across macOS endpoints to ensure compliance and streamline multi-OS fleet management.
• Enhanced energy consumption tracking: Improve device power consumption reporting with enhanced Remote Action logic that captures energy usage more reliably.
• Workflow for local admin rights – macOS support: Workflow for managing local admin permissions now includes support for macOS devices.

Refer to the Nexthink Library documentation for more information.

The workflow and Adopt content mentioned above are subject to an additional license. Please contact your Nexthink representative for more information.

New Library content will be available following the completion of the 2025.6 rollout in all regions

Documentation on how to launch and enable Amplify

Plan your Amplify launch more effectively with new guidelines on how to launch and enable Amplify now available on the Nexthink Documentation portal. This new documentation page, Launching and enabling Amplify, presents a step-by-step process for getting started with Amplify—from goals and KPIs planning through Amplify setup and teams' enablement to Amplify adoption monitoring.

Learn: New Adopt learning paths and certifications

Advance your digital adoption expertise with two new learning paths - Mastering Digital Adoption with Nexthink and Driving Digital Transformation with Nexthink. These training programs provide clear guidance and validate practical skills, helping you apply effective strategies and get more value from Nexthink Adopt.

Ready to validate your expertise? Complete the exams to earn your official Nexthink Associate and Nexthink Professional certificates in Digital Adoption Management.

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The version 2025.5 release date is June 9, 2025. View the release notes on the Extended Documentation website.

Adopt: Smarter guide imports for key pages validation

Easily compare, validate and preserve existing key page references during Adopt guide imports, flagging any mismatches to ensure the corresponding web application configuration stays accurate and guides remain portable across tenants. Refer to the Managing guides documentation for more information.

Nexthink Adopt is subject to an additional license. Contact your Nexthink representative for more information.

This functionality will be made available following the completion of the 2025.5 rollout in all regions.

Adopt: New connectors to import user attributes

Enrich Nexthink data with user attributes from Salesforce and SuccessFactors using new inbound connectors. These attributes can be used in Adopt for segmentation and other use cases, enabling more personalized and targeted engagement strategies. Refer to the Connector for Salesforce and Connector for SAP SuccessFactors documentation for more information.

Nexthink Adopt is subject to an additional license. Contact your Nexthink representative for more information.

Assist: Embedded data visualizations in responses

Understand data faster with built-in visualizations in Assist responses. You can now ask Assist to plot NQL query results directly into charts, helping you interpret insights more quickly and take action with confidence. Refer to the Using Nexthink Assist documentation for more information.

This functionality will be made available following the completion of the 2025.5 rollout in all regions.

DEX Score: Smarter segmentation, precision, and governance

This update brings multiple enhancements to DEX Score V3, designed to improve accuracy and flexibility:
Enhanced device mapping: The computation for Moments of Experience now leverages an advanced combination of user identity, device, and contextual device data. This enhancement delivers more consistent and meaningful insights, particularly in complex scenarios, such as when users operate multiple devices simultaneously.
Improved memory metrics: DEX Score V3 now includes updated memory-related metrics, delivering more accurate and reliable scoring. This enhancement allows for better quantification of experience impact related to memory on both macOS and Windows platforms.
View domain controls in NQL: Use View domains to control access to DEX score data when querying it with NQL. This ensures local teams access relevant insights securely while respecting organizational boundaries.

These enhancements may influence your Digital Employee Experience (DEX) score. To ensure you maintain full control over how this change affects your environment, these updates are offered as an opt-in package. If you wish to enable these improvements, contact your Nexthink administrator. Refer to the Enhanced DEX score computation documentation for more information.

This functionality will be made available following the completion of the 2025.5 rollout in all regions.

Full application resource visibility

Gain actionable metrics and AI insights into application behavior with runtime data now linked to the full application context and main process. Execution events, crashes, and connection activity across sub-processes are correlated and attributed to the overall application binary, providing a more complete view of performance and reliability.

These enhancements may impact DEX score values. To give organizations control over when to adopt these changes, the features are currently opt-in. If you wish to enable these improvements, contact your Nexthink administrator. Refer to the Enhanced DEX analytics, including the improved binary grouping documentation for more information.

This functionality will be made available following the completion of the 2025.5 rollout in all regions.

💡 Thanks for expressing your interest in this feature on our ideas portal!

Flow: Repeat action in workflows

Design less complex and more resilient workflows with the new Repeat control.
When workflows need to recheck a condition or retry a set of actions, the Repeat control makes it easy to loop through steps until a condition is met or a maximum number of attempts is reached. Refer to the Configuring flow controls documentation for more information

Flow is subject to an additional license, please contact your Nexthink representative for more information.

Applications: Enhanced web usage events

Drill down into more detailed web activity with improved event granularity and faster access to recent data. While dashboards and metrics remain unchanged, NQL queries listing web.events now use a smaller bucket duration, enabling more timely and precise analysis. Refer to the Configuring webhook NQL conditions documentation for more information.

Web application events as real-time triggers

Act on key web application events the moment they happen. Web application events, such as page views, transactions, or errors, are now available as real-time triggers for webhooks and automation workflows. This enables faster issue resolution, reduces user disruption, and enhances the overall digital experience. It also allows for the collection of timely feedback when users complete Nexthink Adopt guides or tasks within applications. Refer to the Triggering workflows documentation for more information.

VDI: Session-based licensing

Track VDI license usage accurately with new session-based licensing display. The License UI now displays both licensed sessions and current usage, helping ensure alignment with purchased entitlements. Refer to the License documentation for more information.

VDI Experience is subject to an additional license, please contact your Nexthink representative for more information.

New in the Library

Visit the in-product Nexthink Library for the following new content:

• Microsoft AVD virtual machine monitoring: Content pack displaying VM status, reboot health, and agent registration to support proactive issue detection.
• Microsoft Windows 365 monitoring: Content pack for centralized visibility into Windows 365 health and agent registration status.

Refer to the Nexthink Library documentation for more information.

The content mentioned above is subject to an additional VDI Experience, please contact your Nexthink representative for more information.

New Library content will be made available following the 2025.5 rollout in all regions

Learn: New courses in the Optimizing Digital Adoption with Nexthink learning path

Maximize the value of Nexthink digital adoption solutions with new content now available in the Optimizing Digital Adoption with Nexthink learning path. Now the learning path includes three new courses to help you build the guides, improve user flows, or analyze engagement outcomes:

• How to configure reliable Element selectors
• How to configure guides to work between pages
• How to analyze Adopt data

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The version 2025.4 release date is May 5, 2025. View the release notes on the Extended Documentation website.

VDI Experience: Session map in the Overview Tab

Accelerate troubleshooting with a more integrated view of VDI session performance. The Session Map is now embedded directly in the Overview tab of the Desktop Virtualization section, providing faster, more intuitive access to session data and enabling consistent filtering across metrics and sessions. Refer to the Sessions tab documentation for more information.

VDI Experience is subject to an additional license, please contact your Nexthink representative for more information.

Adopt: Analytics enhancements

Gain deeper insights into how employees adopt applications and engage with in-app guides:

• Timeline visualizations: Track employee activity on key pages alongside guide launches to see if users are reaching target areas and engaging with guidance at the right time.
• Enhanced dashboards: Monitor key metrics like engagement, completion rate, and drop-off rate at both application and individual guide levels. Filter results by department or location to identify adoption gaps and optimize guidance.

These improvements help you measure the impact of guides, optimize content, and accelerate digital adoption across teams. Refer to the Analyzing the Guide details dashboard and Understanding the Adoption tab documentation for more information.

Nexthink Adopt is subject to an additional license. Contact your Nexthink representative for more information.

Adopt: Import and export guides

Streamline the management and deployment of in-app guides with new import and export capabilities. You can now easily export best-practice guidance for reuse across different applications or tenants—eliminating the need to recreate content from scratch. This enhancement reduces manual effort and ensures a consistent user experience across all environments. Refer to the Managing guides documentation for more information.

Nexthink Adopt is subject to an additional license, please contact your Nexthink representative for more information.

Workday connector for role import

The new inbound connector lets you bring user attributes—such as roles—from Workday into Nexthink. These attributes can be used for segmentation within Adopt and other contextual use cases, helping tailor guidance and analysis based on organizational structure. Refer to the Connector for Workday documentation for more information.

Nexthink Adopt is subject to an additional license, please contact your Nexthink representative for more information.

Secure access to production tenants for Nexthink teams

Grant secure, time-bound access to Nexthink teams — including Support and Professional Services — using role-based permissions with optional expiration dates. Access is authenticated via Nexthink corporate SSO, eliminating the need for local accounts and simplifying access management.

Refer to the Accounts documentation for more information.

This feature is available only in environments where Enhanced Logon Security has been enabled, as part of a progressive rollout.

This functionality will be made available following the completion of the 2025.4 rollout in all regions.

Live Dashboards: Bar chart with breakdown selection

Accelerate root-cause analysis with the new breakdown feature for bar charts in Live Dashboards. You can now configure bar charts to display default platform-wide breakdowns using a metric dropdown, making it easier to surface targeted insights and identify potential outliers based on the selected field.

Refer to the Bar chart documentation for more information.

💡 Thanks for expressing your interest in this feature on our ideas portal!

Dashboards: Table and chart sorting enhancements

Reduce investigation time with interactive sorting in tables and bar charts. You can now click column headers to instantly sort data in view, helping you quickly assess impact, prioritize issues, and streamline troubleshooting. Refer to the Bar chart documentation for more information.

💡 Thanks for expressing your interest in this feature on our ideas portal!

Flow: Content tagging

Efficiently organize large volumes of workflows with new tagging capabilities in Nexthink Flow. You can now assign one or more tags to each workflow, making it easier to group, filter, and locate content across categories and use cases. Surface the workflows that matter most. Refer to the Managing Workflows documentation for more information.

Flow is subject to an additional license, please contact your Nexthink representative for more information.

Flow: Consistent configuration for external workflow triggers

Trigger workflows by device name or user UPN through API from external systems experience. This enhancement simplifies integration and reduces the effort required to connect chatbots or other systems with Nexthink Workflow API.

Flow is subject to an additional license, please contact your Nexthink representative for more information.

This functionality will be made available following the completion of the 2025.4 rollout in all regions.

Streamlined VDI Client Extension activation

The Nexthink VDI Client Extension will be installed automatically on all devices in your environment when a VDI Experience license is purchased. This improvement significantly reduces operational overhead in large-scale environments and accelerates access to VDI Experience insights. Refer to the Installing Collector on Windows documentation for more information.

VDI Experience is subject to an additional license, please contact your Nexthink representative for more information.

New in the Library

Visit the in-product Nexthink Library for the following new content:

• Lenovo driver compliance: An update content pack with dashboards and remote actions to detect and update drivers on Lenovo devices to maintain compliance and ensure optimal performance.
• Workflow for employee onboarding: Enhance the onboarding experience by automating the process to ensure necessary applications are installed and functioning on employee devices. Additionally, guide employees through essential tasks as part of their onboarding journey.
• Windows Hello for Business: Enhanced content pack with actionable insights on Windows Hello readiness, configuration and adoption status.
• Remote actions for macOS device management (Jamf): Renew enrollment of macOS devices into Jamf, ensuring devices remain compliant and up-to-date.

Refer to the Nexthink Library documentation for more information.

The workflow content mentioned above is subject to an additional Flow license, please contact your Nexthink representative for more information.

New Library content will be made available following the 2025.4 rollout in all regions.

New Learning Path & Certification: DEX Automation with Nexthink

Unlock the full potential of Nexthink Infinity with the new DEX Automation with Nexthink learning path. This learning journey empowers you to integrate Nexthink with other IT tools and automate critical IT processes and workflows to maximize the impact of your digital employee experience initiatives.

Ready to validate your expertise? Complete the exam and earn your official Nexthink Practitioner in DEX Automation certification.

The new learning path will be available following the 2025.4 rollout in all regions.

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