Twilio Messaging Release Notes

RCS messaging in Twilio Programmable Messaging

Twilio Programmable Messaging now supports RCS messaging to Canadian phone numbers.

You can now request RCS Sender approval on available Canadian carriers.

To start sending branded RCS messages using Twilio Programmable Messaging, go to the Twilio Console to create, test and submit an RCS Sender.

Note that while all brands can submit RCS Senders for carrier approval, Twilio cannot provide an SLA or guarantee Sender approval by carriers.

For more information, see our RCS documentation.

What’s Changing?

When registering a Campaign, you must now provide:

• Privacy Policy URL – A valid, publicly accessible link to your privacy policy
• Terms & Conditions URL – A valid, publicly accessible link to your service terms.

These are now dedicated fields in the registration flow.

Console Updates

In the Twilio Console, you’ll see new fields in the Campaign registration form where you can enter your Privacy Policy and Terms & Conditions URLs directly.

API Updates

For programmatic registrations, these fields are now supported:

• Setup: Values can be passed during the Campaign create request. Providing the specific request header during the Campaign create call will return these fields in the API response.
• Recommendation: While the API currently allows flexibility, we highly recommend including these links in all new registration requests to avoid potential vetting failures.

Why This Matters

Previously, this information was required and requested within the Message Flow description.
Providing dedicated, direct links ensures your Campaigns get approved faster and reduce the risk of rejection.

To learn more about U.S. A2P 10DLC registration, please review our documentation and Support article on Campaign approval requirements. Learn more

Toll-Free Verification Updates

To improve message reliability and security, we are updating the Toll-Free Verification process to require business registration numbers.

Starting February 17, 2026, a business registration number for all business types expect sole proprietorships will be required for all new Toll-Free submissions.

These fields are available now in Console and API.

To learn more about business registration number requirements check out our Toll-Free Verification API Docs and Support Article.

Release Notes

February 17, 2026

To maintain compliance with industry standards for platform integrity, all 527 organizations using toll-free numbers for political messaging must now provide a Campaign Verify (CV) Auth Token.

January 7, 2026

Support for CV Auth Tokens launched in Twilio Console and API

Learn more

To learn more about Campaign Verify Token requirements check out our Campaign Verify for Political Messaging Toll-Free Verification API Docs and the Campaign Verify FAQ.

Push Notifications in Engage

You can now deliver personalized experiences where, when, and how your customers want with Push Notifications, sent right to your customers mobile devices. Push Notifications in Engage includes:

• Push Notifications Campaign Builders, allowing you to design and deliver Push Notifications directly within Engage
• Marketing Engagement Analytics, allowing you to understand the performance and ROI for every Push Notification you send
• Subscription Management, allowing you to manage the subscription statuses of your customers directly in the platform for each channel separately
• Click Behavior Options, allowing you to decide what your end user sees when they tap on the push notification on their mobile device

For more information, see Segment's Push Notifications documentation.