Zoom CX Updates & Release Notes

Ask AI Companion enterprise-level questions across Salesforce, Google Drive, ServiceNow, Box, Workday, Confluence, SharePoint, Zendesk, and more — with ten connectors now live (requires Custom AI Companion add-on).

Use My Notes on mobile to transcribe and take notes during in-person meetings or on-the-go conversations.

Build context-aware AI workflows in Claude Cowork and Claude Code by using Zoom’s meeting intelligence to power deeper reasoning and more accurate outputs.

Use the new "Deep Reasoning" node to build more complex automations that understand the context of your tasks.

Define specific business terms and phonetic spellings so the virtual agent speaks and understands your industry's language.

Turn static slide decks into dynamic video content by using your AI avatar to deliver the presentation script.

A paid add-on for Meetings and Zoom Rooms that delivers higher bitrate and higher frames-per-second video for customers who need broadcast-quality fidelity.

• Handle inbound and outbound voice and video calls with full controls directly from your mobile device.

• Support teams can stay responsive after hours or on the move without being stuck at a physical desk.

• Schedule coaching sessions directly from the Quality Management screen using new integration with Zoom Workforce Management.

• Supervisors don't have to hunt for a free spot on the calendar. AI automatically finds the best time to coach agents while keeping the team staffed.

• Connect to over 40 new native integrations including Workday, Monday.com, and Google Docs directly from the marketplace.

• Setting up your help center is no longer a major IT project. You get secure, native access to the tools your team already uses every day.

• Build your own tailored KPIs for real-time and historical performance tracking without needing a third-party tool.

• Instead of manually calculating numbers in a separate spreadsheet, you can track exactly what matters to your business right inside Zoom.

• Give your developers direct, live access to voice and transcript data to build custom AI workflows and integrations.

• Your engineering team can build the specific automations you need—like live sentiment analysis or custom coaching tools—with low-latency data.

Use AI Companion to take notes in meetings not just Zoom. My notes works across third-party meeting platforms like Google Meet, Microsoft Teams, and WebEx, and if enabled, the transcript can be used to enrich the notes you jot down during the session.

Agents used to hunt for context mid-call. Now the customer’s history, an AI-generated summary, and suggested next steps are all visible when they pick up—no jumping between screens.

When a Zoom virtual agent call transfers to a Zoom Phone agent, the call summary and selected variables are passed along automatically.