Zoom CX Release Notes

Allow customers to record a short voice message explaining their issue when they request a callback.

"Can you repeat the problem?" is a bad way to start a support call. Agents listen to the context first and greet the customer with a solution.

Send, receive, and manage customer emails directly within the Salesforce CTI connector.

Agents shouldn't have to leave their primary workspace just to send an email. Keep all interactions centralized so nothing slips through the cracks.

Create coaching modules directly from scorecard data to help agents improve on specific skills.

Feedback without action is just noise. Turn evaluation insights into structured coaching to help your agents actually get better.

View a comprehensive log of additions, deletions, and modifications when publishing changes to your virtual agent.

"Who changed that?" is a scary question in production. Now you have a clear audit trail and accountability before anything goes live.

Subscribe to multiple reports in one email and set alerts that trigger only when metrics stray from historical baselines.

Data overload is real. Stop checking dashboards and let the system tell you when something is actually broken.

Deploy Zoom Virtual Agents that speak and chat natively in Spanish, Catalan, Vietnamese, and Arabic.

Your customers want to speak their own language. Now your automated support can answer them fluently, without awkward translations.