Zoom CX Updates & Release Notes

Name: Zoom CX
Brand: Zoom

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40 updates curated from 1 source by the Releasebot Team. Last updated: Jun 1, 2026

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June 2026
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Jun 1, 2026
Zoom CX by Zoom

Agentic search enhancements

Zoom CX adds enterprise AI Companion questions across Salesforce, Google Drive, ServiceNow, Box, Workday, Confluence, SharePoint, Zendesk and more.

Ask AI Companion enterprise-level questions across Salesforce, Google Drive, ServiceNow, Box, Workday, Confluence, SharePoint, Zendesk, and more — with ten connectors now live (requires Custom AI Companion add-on).
Original source
June 2026
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Jun 1, 2026
Zoom CX by Zoom

My Notes on mobile

Zoom CX adds My Notes on mobile for transcribing and taking notes during in-person meetings and on-the-go conversations.

Use My Notes on mobile to transcribe and take notes during in-person meetings or on-the-go conversations.
Original source
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June 2026
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Jun 1, 2026
Zoom CX by Zoom

MCP Integration with Claude

Zoom CX adds meeting intelligence to Claude Cowork and Claude Code for context-aware AI workflows.

Build context-aware AI workflows in Claude Cowork and Claude Code by using Zoom’s meeting intelligence to power deeper reasoning and more accurate outputs.
Original source
June 2026
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Jun 1, 2026
Zoom CX by Zoom

AI Companion Workflow Enhancements

Zoom CX adds a new Deep Reasoning node for more context-aware task automations.

Use the new "Deep Reasoning" node to build more complex automations that understand the context of your tasks.
Original source
June 2026
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Jun 1, 2026
Zoom CX by Zoom

ZVA Custom Dictionary

Zoom CX adds custom business terms and phonetic spellings so virtual agents can speak and understand industry language better.

Define specific business terms and phonetic spellings so the virtual agent speaks and understands your industry's language.
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June 2026
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Jun 1, 2026
Zoom CX by Zoom

Custom AI Avatars for Clips

Zoom CX turns static slide decks into dynamic videos with AI avatars delivering presentation scripts.

Turn static slide decks into dynamic video content by using your AI avatar to deliver the presentation script.
Original source
June 2026
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Jun 1, 2026
Zoom CX by Zoom

Zoom Enhanced Media

Zoom CX adds a paid Meetings and Zoom Rooms add-on for higher-bitrate, higher-FPS video with broadcast-quality fidelity.

A paid add-on for Meetings and Zoom Rooms that delivers higher bitrate and higher frames-per-second video for customers who need broadcast-quality fidelity.
Original source
April 2026
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First seen by Releasebot:
Apr 4, 2026
Zoom CX by Zoom

AI Note-Taking Across All Your Meeting

Zoom CX adds AI Companion notes for meetings across Google Meet, Microsoft Teams, and WebEx.

Use AI Companion to take notes in meetings not just Zoom. My notes works across third-party meeting platforms like Google Meet, Microsoft Teams, and WebEx, and if enabled, the transcript can be used to enrich the notes you jot down during the session.
Original source
April 2026
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First seen by Releasebot:
Apr 4, 2026

Modified by Releasebot:
Jun 1, 2026
Zoom CX by Zoom

New Agent Desktop for Contact Center Voice

Zoom CX brings customer history, AI-generated summaries, and suggested next steps into the call screen for agents.

Agents used to hunt for context mid-call. Now the customer’s history, an AI-generated summary, and suggested next steps are all visible when they pick up—no jumping between screens.
Original source
April 2026
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First seen by Releasebot:
Apr 4, 2026
Zoom CX by Zoom

ZVA Voice-to-Zoom Phone Handoff

Zoom CX now passes call summaries and selected variables automatically when virtual agent calls transfer to Zoom Phone agents.

When a Zoom virtual agent call transfers to a Zoom Phone agent, the call summary and selected variables are passed along automatically.
Original source
April 2026
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First seen by Releasebot:
Apr 4, 2026
Zoom CX by Zoom

Agentic Retrieval for Gmail and Outlook

Zoom CX now supports Gmail and Outlook context in AI Companion 3.0 on the web for questions and email summaries.

Connect your Gmail and Outlook accounts to AI Companion 3.0 on the web to use your emails as context for questions and summaries.
Original source
April 2026
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First seen by Releasebot:
Apr 4, 2026
Zoom CX by Zoom

Contact Center Voice Message Recordings for Callbacks

Zoom CX adds short voice messages for callback requests to help customers explain their issue.

Allow customers to record a short voice message explaining their issue when they request a callback.
Original source
April 2026
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First seen by Releasebot:
Apr 4, 2026
Zoom CX by Zoom

Zoom Workplace for Frontline (Government)

Zoom CX adds push-to-talk, video calling, and secure messaging for government frontline mobile workers.

Equip government frontline workers with push-to-talk, video calling, and secure messaging on their mobile devices.
Original source
April 2026
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First seen by Releasebot:
Apr 4, 2026
Zoom CX by Zoom

Zoom AI Companion 3.0: Conversational Work Surface

Zoom CX adds a web hub that brings Zoom Docs, meeting insights, and web search into one workspace.

Interact with a new central hub on the web that integrates Zoom Docs, meeting insights, and web search into a single workspace.
Original source
April 2026
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First seen by Releasebot:
Apr 4, 2026
Zoom CX by Zoom

A new simplified Zoom Workplace app

Zoom CX improves navigation with a refreshed, simplified UI for easier tab switching and layout control.

The refreshed, simplified UI makes it easier for users to navigate, switch between tabs, and maintain control of the layout.
Original source