Business Phone and SMS Release Notes
Updates for business telephony, calling apps, and SMS APIs.
Products (3)
Latest Business Phone and SMS Updates
- Nov 5, 2026
- Date parsed from source:Nov 5, 2026
- First seen by Releasebot:Nov 7, 2026
Filter your Twilio Health Score by Messaging Channel
Twilio Messaging now lets you filter Health Score by channel to track and troubleshoot performance across messaging channels.
You can now filter your Twilio Health Score for Messaging by channel. Get deeper insight into channel-specific performance for SMS, MMS, RCS, WhatsApp, Apple Messages for Business, and Facebook Messenger, so you can track and proactively troubleshoot across channels.
Original source - November 2026
- No date parsed from source.
- First seen by Releasebot:Nov 4, 2026
Filter your Twilio Health Score by Messaging Channel
Twilio Messaging adds the ability to filter Health Score by messaging channel.
Filter your Twilio Health Score by Messaging Channel
Original source All of your release notes in one feed
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- October 2026
- No date parsed from source.
- First seen by Releasebot:Oct 20, 2026
RingCentral desktop app
Ringex Desktop improves download-folder recovery, speeds launch to Video on Windows, fixes retries for canceled downloads, and enhances call clarity on weak networks, alongside broader reliability and performance improvements.
Improvements
Download folder recovery: The app now detects when your saved download folder is outdated, for example, after an operating system username change, and automatically switches to your current downloads folder. Custom download folders are kept when they are still valid.
Faster launch to Video (Windows): Improved app launch time when you open directly to the Video (Meeting) page.
Bug fixes
Download retry after canceling: Fixed an issue where a canceled download stayed in the Requesting state after you closed the save location dialog. You can now retry the download without starting a new one.
Audio quality on weak networks: Improved call audio clarity on weak network connections, reducing dropped words and background buzzing.
Other improvements in reliability and app performance.
Original source - Oct 14, 2026
- Date parsed from source:Oct 14, 2026
- First seen by Releasebot:Oct 15, 2026
Twilio Cohorts for Native List Building and Bulk Messaging
Twilio Messaging introduces Twilio Cohorts in private beta, bringing native audience building, segmentation, and high-volume, multichannel message delivery to the Twilio platform.
Twilio Cohorts is now available in Private Beta, providing a set of APIs designed to handle list building, audience segmentation, and bulk execution natively within the Twilio platform. Set up your customer profiles, segment them, and trigger messages using your existing Twilio account.
Twilio Cohorts includes:
- Dynamic List Building & Segmentation: Define customer traits and query dynamic audiences directly within Twilio.
- Native High-Volume Delivery: Pass a single CohortID when triggering a send with the Twilio Email API or the Twilio Bulk Messaging API (supporting Email, SMS/MMS, RCS, and WhatsApp) without writing custom batching logic.
- Unified Execution: Streamline multi-channel workflows and eliminate custom queuing or backend rate-limiting logic.
Coordinating high-volume delivery across Email, SMS, RCS, and WhatsApp alongside your native Twilio data has never been easier.
To request early access to the Private Beta, submit a request form. For API details and technical guidance, see the Twilio Cohorts documentation. Twilio Cohorts documentation
Original source - Oct 13, 2026
- Date parsed from source:Oct 13, 2026
- First seen by Releasebot:Oct 14, 2026
Intelligent Alerts in the new Twilio Console
Twilio Messaging now offers Intelligent Alerts in the new Console, with clearer summaries, alert feedback, and guidance for configuring email notifications.
Intelligent Alerts is now available in the new Twilio Console, giving Messaging customers a more unified and consistent way to investigate anomalous events. This update includes improved alert summaries, the ability to provide feedback on alerts, and a dynamic set up notifications prompt when email alerts have not yet been configured.
Original source - Oct 8, 2026
- Date parsed from source:Oct 8, 2026
- First seen by Releasebot:Oct 14, 2026
RCS messaging now supported on all major Canadian carriers
Twilio Messaging now supports RCS messaging to Rogers numbers, expanding coverage across Canada’s major carriers with automatic Sender review.
You can now send RCS messages to Rogers phone numbers, completing RCS coverage across Canada’s major carriers.
When requesting RCS Sender approval in Canada, Twilio will now submit the Sender for review across all major carriers, including Rogers. RCS Senders already approved by other Canadian carriers will automatically be submitted to Rogers for review and approval. No action is required.
To start sending branded RCS messages, go to the Twilio Console to create and submit an RCS Sender.
For more information, see our RCS documentation.
Original source - Oct 6, 2026
- Date parsed from source:Oct 6, 2026
- First seen by Releasebot:Oct 14, 2026
- Modified by Releasebot:Oct 16, 2026
Traffic Optimization Engine (TOE) is now generally available
Twilio Messaging now offers the Traffic Optimization Engine (TOE) in general availability.
Traffic Optimization Engine (TOE) is now generally available
Original source - Oct 1, 2026
- Date parsed from source:Oct 1, 2026
- First seen by Releasebot:Jun 26, 2026
- Modified by Releasebot:Oct 13, 2026
RingEX Core
Ringex Core expands admin tools with porting order history and document access, in-app license management, and configurable AI data retention. Delegated lines are enabled by default for eligible packages, and calling to a Sint Maarten prefix is now supported at standard local rates.
Stay up to date with the latest features, improvements, and bug fixes for RingEX Core.
Admin
Expanded porting order history: Admins can view all porting orders, including rejected orders, and filter by date range. The filter shows the last 90 days by default.
Porting document access: Admins can view and download documents uploaded for a porting order, including Letters of Authorization, bills, and account statements.
Delegated lines on by default: Delegated lines are now turned on by default for eligible RingEX packages on RingCentral brands.
Enhanced in-app user administration: Admins can now assign add-on licenses and purchase new licenses when adding or editing users in the RingCentral desktop app. When upgrading a user to RingEX and setting up a digital line, admins can assign a digital line directly from an unassigned extension.
Global
AI data retention policy: Super admins can set how long AI notes and transcripts are kept for Phone and Meetings, independently of call log and meeting log retention. Choose from 7, 14, 30, 90, 180, or 365 days, the default. For Meetings, the recording and in-meeting chat follow the same schedule.
Sint Maarten calling rate update: Calls to the Sint Maarten prefix 1-721-544 are now supported and charged at the same rate as other Sint Maarten prefixes.
Original source - Sep 30, 2026
- Date parsed from source:Sep 30, 2026
- First seen by Releasebot:Oct 1, 2026
Account Rate Limits on Content API
Twilio Messaging adds standardized Content API rate limits to improve stability, reliability, and performance. The update enforces account-level throttling across read and write endpoints, returning HTTP 429 responses when requests exceed the new thresholds.
To improve platform stability, endpoint reliability, and system performance, Twilio is introducing standardized rate limits for Content API requests.
Rate limits will be enforced at the account level. Requests exceeding these limits will receive an HTTP 429 Too Many Requests status code.
Rate Limits by Endpoint
Read Operations
- Fetch Content (GET /v1/Content/{Sid}): 100 RPS
- Fetch Approval (GET /v1/Approval/{Sid}): 100 RPS
- List Content (v1 & v2) (GET /v1/Content): 20 RPS
- List Content & Approvals (v1 & v2) (GET /v1/ContentAndApprovals): 20 RPS
- List Legacy Content (GET /v1/LegacyContent): 20 RPS
Write Operations
- Create Content (POST /v1/Content): 100 RPS
- Create Content Approval Request (POST /v1/Approval): 100 RPS
- Update Content (POST /v1/Content/{Sid}): 20 RPS
- Delete Content (DELETE /v1/Content/{Sid}): 100 RPS
- Update Content Approval Request (POST /v1/Approval/{Sid}): 20 RPS
What You Need to Do
- Implement Exponential Backoff: Ensure your application can handle HTTP 429 status codes by incorporating backoffs and retries.
- Audit High-Volume Pipelines: If your service executes bulk script operations (such as creating or deleting content templates in high-concurrency bursts), adjust your client throttling to remain within these thresholds.
- Sep 30, 2026
- Date parsed from source:Sep 30, 2026
- First seen by Releasebot:Oct 1, 2026
WhatsApp Embedded Signup Version 4
Twilio Messaging adds General Availability support for WhatsApp Embedded Signup Version 4, simplifying sender onboarding in Console.
We are excited to announce General Availability support for WhatsApp Embedded Signup Version 4. This release upgrades the existing WhatsApp Self Sign-Up onboarding flow in the Twilio Console, seamlessly aligning with WhatsApp’s recent account updates to deliver a cohesive, up-to-date sender registration process. The upgraded experience simplifies phone number setup and incorporates MM API Terms of Service acceptance directly within the flow. This update is required as part of WhatsApp’s planned deprecation of older versions, ensuring uninterrupted onboarding for WhatsApp senders.
Original source