Ringex Desktop Updates & Release Notes

Stay up to date with the latest features, improvements, and bug fixes for RingCentral desktop app.

VERSION 26.2.20

Release dates: May 26 - Jun 2, 2026

Bug fixes

• Scan to Fax loading: Resolved an issue where the Scan to Fax feature stopped responding and kept loading indefinitely.
• Mac meeting popup: Fixed an issue on macOS where an unexpected popup window appeared when switching between the app and an active video meeting window.
• Meeting scheduling using Outlook: Fixed an issue that prevented meeting scheduling after uninstalling Office 365 on Windows. Users can now schedule meetings in Outlook on the web without manually removing registry entries.
• Improved app reliability and performance, including memory optimization, crash fixes, and audio error handling.

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VERSION 26.2.10

Release dates: April 22 - 28, 2026

Improvements

• MMS forwarding: You can now forward a single MMS message to one or more recipients. When you forward to a group, the message is sent as one group message, not as separate messages. This applies to the direct inbox only. (Requires the latest version of the RingCentral Web app)
• Ringing call status: Added a Ringing status for outgoing calls to help distinguish unanswered calls from active ones. This status appears in the HUD view and helps you identify when call monitoring can start. (Requires the latest version of the RingCentral Web app)
• Desktop notification check (Windows): The app now detects whether desktop notifications are turned on in Windows settings on the Operating System (OS) level. This supports an upcoming update that will guide you through setting up notifications.

VID support

• IGEL OS 12 support: Added call optimization support for Omnissa virtual environments on IGEL OS 12. This update requires installation of the RingCentral VDI Omnissa Plugin for IGEL and RingCentral VDI Universal Service.

Bug fixes

• Profile office addresses: Fixed an issue where a profile showed multiple office addresses in PBX federation environments.
• Crash recovery reloads: The app now reloads only when the screen is blank, reducing unnecessary reloads during memory recovery.
• Auto-update timing: Fixed an issue where auto-updates could start at unexpected times due to incorrect idle timer setup.
• Outlook integration: Updated the Outlook integration logic and removed a legacy VBS component to improve reliability and performance.
• Improved overall app reliability and performance.

VERSION 26.1.20

Release dates: February 26 - March 4, 2026

Improvements

• HUD status update: Fixed an issue where the HUD status didn’t always update correctly after receiving a call.
• Switch between connections: Resolved connection issues when switching between a WiFi and wired connection.
• Outlook and RingCX integration: Improved integration with the Outlook app and RingCX.
• Memory errors: Addressed occasional out-of-memory errors to keep the app running smoothly.
• App freeze: Fixed a rare issue where the app could freeze when a new notification arrived.

Library update

• Updated Yarn from version 1 to version 4.