Ringex Desktop Updates & Release Notes

Stay up to date with the latest features, improvements, and bug fixes for RingCentral desktop app.

VERSION 26.3.30

Release dates: September 23 - September 29, 2026

Bug fixes

• Image decode crash (Windows): Fixed a crash where the renderer process was terminated during image decoding due to a transient memory error, even when the system had sufficient memory available.
• Close-confirmation handler leak: Fixed a memory leak where repeated registration of the close-confirmation handler caused handlers to accumulate over the life of the main process.
• Renderer relaunch during web update: Improved the renderer relaunch process during web updates so virtual memory held by the main window is released, reducing out-of-memory risk in long-running sessions.
• Download history memory leak: Fixed an issue where completed downloads remained in memory after finishing, causing memory usage to grow with each download until history was cleared.
• Renderer memory growth when minimized: Fixed an issue where renderer memory continued to grow after a web update reload while the app was minimized or running in the background.

System requirements

• The minimum supported macOS version will increase from macOS 11 to macOS 13 in version 26.4.20 (November 2026).

VDI support

• IGEL OS 12 support: Added call optimization for Microsoft Azure virtual environments on IGEL OS 12. This requires the RingCentral VDI Universal Plugin for IGEL and RingCentral VDI Universal Service.

VERSION 26.2.10

Release dates: April 22 - 28, 2026

Improvements

• MMS forwarding: You can now forward a single MMS message to one or more recipients. When you forward to a group, the message is sent as one group message, not as separate messages. This applies to the direct inbox only. (Requires the latest version of the RingCentral Web app)
• Ringing call status: Added a Ringing status for outgoing calls to help distinguish unanswered calls from active ones. This status appears in the HUD view and helps you identify when call monitoring can start. (Requires the latest version of the RingCentral Web app)
• Desktop notification check (Windows): The app now detects whether desktop notifications are turned on in Windows settings on the Operating System (OS) level. This supports an upcoming update that will guide you through setting up notifications.

VID support

• IGEL OS 12 support: Added call optimization support for Omnissa virtual environments on IGEL OS 12. This update requires installation of the RingCentral VDI Omnissa Plugin for IGEL and RingCentral VDI Universal Service.

Bug fixes

• Profile office addresses: Fixed an issue where a profile showed multiple office addresses in PBX federation environments.
• Crash recovery reloads: The app now reloads only when the screen is blank, reducing unnecessary reloads during memory recovery.
• Auto-update timing: Fixed an issue where auto-updates could start at unexpected times due to incorrect idle timer setup.
• Outlook integration: Updated the Outlook integration logic and removed a legacy VBS component to improve reliability and performance.
• Improved overall app reliability and performance.

VERSION 26.1.20

Release dates: February 26 - March 4, 2026

Improvements

• HUD status update: Fixed an issue where the HUD status didn’t always update correctly after receiving a call.
• Switch between connections: Resolved connection issues when switching between a WiFi and wired connection.
• Outlook and RingCX integration: Improved integration with the Outlook app and RingCX.
• Memory errors: Addressed occasional out-of-memory errors to keep the app running smoothly.
• App freeze: Fixed a rare issue where the app could freeze when a new notification arrived.

Library update

• Updated Yarn from version 1 to version 4.