Ringex Core Updates & Release Notes

Stay up to date with the latest features, improvements, and bug fixes for RingEX Core.

Admin

Expanded porting order history: Admins can view all porting orders, including rejected orders, and filter by date range. The filter shows the last 90 days by default.

Porting document access: Admins can view and download documents uploaded for a porting order, including Letters of Authorization, bills, and account statements.

Delegated lines on by default: Delegated lines are now turned on by default for eligible RingEX packages on RingCentral brands.

Enhanced in-app user administration: Admins can now assign add-on licenses and purchase new licenses when adding or editing users in the RingCentral desktop app. When upgrading a user to RingEX and setting up a digital line, admins can assign a digital line directly from an unassigned extension.

Global

AI data retention policy: Super admins can set how long AI notes and transcripts are kept for Phone and Meetings, independently of call log and meeting log retention. Choose from 7, 14, 30, 90, 180, or 365 days, the default. For Meetings, the recording and in-meeting chat follow the same schedule.

Sint Maarten calling rate update: Calls to the Sint Maarten prefix 1-721-544 are now supported and charged at the same rate as other Sint Maarten prefixes.

Stay up to date with the latest features, improvements, and bug fixes for RingEX Core.

VERSION 26.3.3

Release dates: September 2026

Call handling

• Paging tone control: Admins can now turn off the beep tone that plays before a paging announcement, configurable per paging only group.
• Save voicemails to a call queue extension: Users and call queue extensions can now save voicemails directly to a call queue extension mailbox.

Admin

• Set call queue number as outgoing caller ID: Admins can now allow non-queue members to use a call queue number as their outgoing caller ID.
• AI-assisted SMS Registration: Admins can now use AI to validate their SMS registration requirements before submitting for approval.

Analytics

• Call Journey visualization (Business Analytics Pro): Business Analytics Pro now includes Call Journey, a visual diagram that traces a call's full path from PSTN entry through IVR, queue routing, and agent connection.
• Agent status duration in Live Reports: The Agent Details widget now shows how long agents have been in their current status for each call queue. The duration updates automatically and resets when an agent’s status changes.

Stay up to date with the latest features, improvements, and bug fixes for RingEX Core.

VERSION 26.2

Release dates: May 2026

Call handling

• AI Receptionist can now be set up to answer incoming text messages.

Admin

• Admins can now view MyAccount contact cards for their Customer Care representatives directly in the Admin Portal home page.
• Create and manage the company text message templates in the Admin Portal.

Global

• Due to Australian regulations, 13, 1300, and 1800 numbers can’t be used as outbound caller ID on PSTN calls. These number types are no longer available for selection as outbound caller ID for users in Australia.
• Self-serve purchasing for Poland phone numbers is no longer available due to local regulations. To purchase numbers in Poland, contact RingCentral or use the on-demand order flow in the Admin Portal.
• Global RingEX Select India customers can now purchase a toll-free number and assign it as a secondary main company number.

Hardware

• Add or update expansion modules for existing rental hardware, including:
  • Poly VVX 450 and 550
  • Yealink EXP55 (T7 and T8 series)
  • Cisco 9800 series and CP8861/8851,
  • Avaya J169 and J179.

Analytics

• The Business Analytics Pro beta program is ending. Customers will move to Business Analytics Essentials or Pro plans based on their RingEX tier(or purchased add-ons).
• SMS analytics are now available in the Adoption and Usage Portal. The new Text (SMS) tab lets you view text message activity alongside calls, meetings, and messages.

Stay up to date with the latest features, improvements, and bug fixes for RingEX Core.

VERSION 26.1.2

Release dates: February and March 2026

Call handling

• Introduced a new phone number search experience in the Call Log:
  • Added a dedicated filter for entering phone number searches.
  • Updated phone number search result behavior to show numbers that start with the digits entered.
  • Made Country a required field when searching by phone number.
• Route faxes and text messages sent to company or site phone numbers to different extensions.
• You can now select one or more users to send and receive text messages from a company or site phone number in an SMS Shared Inbox.

Analytics

• Business Analytics email subscription report links now remain accessible for 6 months instead of 1 month.
• Choose between Total Data and Filtered Data when calculating aggregated metric percentages in Business Analytics.

Hardware

• Added support for automatic provisioning for the following Yealink devices:
  • T73U
  • T74U
  • T77U
  • T87U
  • EXP55
• Firmware updates:
  • Updated Yealink T4U devices to firmware version 108.86.25.16, enabling Sync DND and Sync contact.
  • Updated Yealink T33G and T34W devices to firmware version 124.86.25.8, enabling Sync DND and Sync contact.
  • Updated Yealink CP965 to firmware version 143.87.25.2, including bug fixes.
  • Updated Poly Trio 8300 to firmware version 8.1.7 B, including bug fixes.

Global

• Dial-plans and Bring Your Own Carrier (BYOC) are now available in Venezuela.
• Block sending caller ID (CLID) on outbound PSTN calls for Australia number ranges 13, 1300, 1800.

RELEASE NOTES

RingEX Core

Stay up to date with the latest features, improvements, and bug fixes for RingEX Core.

VERSION 26.1

Release dates: January 30 - March 10, 2026

Admin

• View all licenses assigned to users, update user types individually or in bulk, and manage add-on licenses directly from a user’s details (released early January).
• The user interface (UI) for adding users to User Groups has been aligned with other Admin Portal flows. The UI now includes large list pagination and a group name search.
• Contact Center Routing Numbers (CCRNs) associated with specific sites can be published to the Directory Assistance.
• Presence can now be set up for multiple users in the User Settings template.

Hardware

• Certification of the Yealink W59R Pro as a handset for the W7OB multi-user base station.
• Certified and added support for Assisted Provisioning of the AudioCodes MP524 device using the multi-user device method and 24 FXS ports.
• Added support for multi-user configuration and merchandising for Cisco ATA 191 and 192 devices.