Customer.io Release Notes

MESSAGING

Now you can send messages to a central inbox on your website or in your app. Unlike in-app messages or push notifications, which are gone when your audience dismisses them, inbox messages give your users a way to see important messages at their leisure.

With inbox messages, you can send important updates like announcements, order confirmations, or reminders to a notification inbox that people can check whenever they want.

For now, you’ll build your notification inbox yourself and invoke inbox methods to fetch and manage messages. Your messages are delivered as JSON payloads that you can render however you want, making it easy to align with your brand and app design.

But we recognize that this takes a bit of work. This is just our first release for this feature, and we plan to make it easier to support a notification inbox and messages in the future!

Go to the docs

DESIGN STUDIO

MESSAGING

You can set colors, fonts, and more in Global Styles to ensure brand consistency across your messages. They now apply to your in-app messages, in addition to emails made in Design Studio.
We’re in the process of rolling this out to all accounts this week.
Moving forward, new in-app messages will automatically pull from your global styles, and you can choose to sync existing messages to align them with your current branding.
This release also introduces the concept of publishing to in-app messages. When you publish styles, you decide which emails and/or in-app messages to update. This pushes changes to your workflows (campaigns, broadcasts, etc) so that whether you send a test message or the campaign is actively sending to people, your messages will use the current styles.

MESSAGING

You can capture feedback from your audience directly through Customer.io—without using a third-party form provider. We support forms with plain-text inputs and plan to add support for other inputs in the future—like checkboxes and radio buttons.

We capture form submissions with your users’ input as a part of campaigns, broadcasts, or newsletters. You can also trigger downstream campaigns when someone submits your forms to thank them for their feedback, request a follow-up meeting, or offer a discount!

Go to the docs

DESIGN STUDIO

MESSAGING

UI IMPROVEMENTS

You can now optimize images when you upload them through Design Studio to reduce file size and maintain quality—without using third-party tools. This helps reduce friction that can hurt engagement in your campaigns.
Large assets cause emails to load slowly, impacting success of your campaigns. With optimization, you can ensure graphics appear quickly (even on poor mobile connections) to prevent drop-off from blank screens and protect click-through rates.

DESIGN STUDIO MESSAGING UI IMPROVEMENTS

You can now create and save custom components directly from the visual editor in Design Studio! This makes it easier for any team member to manage reusable content like headers and footers.

Build a block using components in the visual editor, and then click to save it as a new custom component file. It’s immediately accessible in the Insert menu of the visual editor for reuse across your emails.

You can also detach components from the source file if you want to make changes unique to that email.

Go to the docs