Customer.io Release Notes

The Assistant can parse information in your images and answer questions about them. This can help you get more useful responses over the course of your conversation.

Here are some examples of how you could use this feature:

• Upload an image for your emails and request the Assistant generate alt text.
• Upload charts from a third-party analytics tool and request it come up with recommendations based on the data.

We've upgraded the Assistant so it can answer high-level questions about your campaign and broadcast metrics! You can also retrieve metrics through our MCP server.

Ask it questions like "Which campaign had the lowest deliverability this month?" or "What’s the average click-to-open rate for my campaigns?" and it will search our docs and your workspace to give you a relevant answer.

Click at the top of your workspace to get started!

In the past, if you wanted to securely track links, you had to set up your own SSL certificate and proxy through a service like Cloudflare or tool like NGINX. Now, we’ll do all of that for you, making it easy to set up link tracking just like you’d set up an email sending domain.

Providing context to our AI tools generates better results. By reviewing and updating the business profile we auto-generate from your domain, you can ensure you’re getting the most out of Customer.io. Go to Workspace settings > AI business profile to get started!

Ask the Assistant questions to learn about the platform and your workspace data. You can also create segments from the Assistant. Describe your criteria, and it will build a segment you can use to trigger campaigns or group members of your audience. At the top of your workspace, click the message bubble to get started. Make sure Customer.io AI is enabled in Privacy & Data settings to access the full experience!

You can now schedule campaigns which eliminates the need for manual campaign activation and gives you the flexibility to plan and execute time-bound marketing initiatives, like limited-time offers or seasonal campaigns. Any campaign with a scheduled start or stop time will show a label "Scheduled" alongside the status (Draft, Running, or Stopped).

You can now schedule broadcasts to send in users’ timezones AND apply a rate limit. This helps ensure the best deliverability for your messages. Keep in mind, this could lead to some users receiving your message after the scheduled time.