Customer.io Release Notes

DATA INTEGRATIONS

MESSAGING

Configure webhooks once in Workspace Settings, and reuse them across campaigns and broadcasts—without exposing API credentials to your whole team.

Why it matters:

• Less repetitive work & fewer errors. Define your webhook URL, headers, and auth details once, and reference them in any campaign.
• Updates at scale. When an API endpoint or auth header changes, update the configuration in one place and all referencing campaigns pick up the change automatically.
• Tighter security. Team members can select pre-configured webhooks without ever seeing sensitive data like API keys, auth tokens, or headers.

Only Account and Workspace admins can configure reusable webhooks.

Go to the docs

MESSAGING

UI IMPROVEMENTS

You can now select, move, and style multiple components at once with drag-to-select in Design Studio. This saves you the trouble of manually clicking into individual components to apply identical padding, typography, or colors settings, so it’s easier to design emails!

While email design requires fine-tuning, it shouldn’t interrupt your creative flow. Before now, refining something simple—like the padding on four different buttons—required you to go through a cycle of repetitive, manual adjustments. Now you can do this in a single, fluid motion: drag, select, and style. Now what used to be tedious maintenance is now rapid iteration, so you can focus on designing emails and not on what individual component you need to click next.

You have two ways to multi-select and make bulk updates:

• Drag to select multiple components, then apply changes from the properties panel.
• Shift-select the component layers you want to change, then apply changes from the properties panel.

Go to the docs

DESIGN STUDIO

You can now move and style multiple components at once in Design Studio emails and our in-app message editor. This can help you more quickly make a change across your entire message.
While message creation requires fine-tuning, it shouldn’t interrupt your creative flow. Previously, refining Design Studio emails or in-apps—like the padding on four different buttons—required you to go through a cycle of repetitive, manual adjustments. Now you can do this in a single, fluid motion: click, drag, and change your styles.
To make edits across multiple components, click and drag your cursor on the canvas to select multiple components.
Learn more about editing multiple components in Design Studio and in-app messages.

MESSAGING

You can now use Wait Until to hold a journey until a condition on the object—or a relationship to the object—that triggered a campaign is true. This makes it easy to align messages and other workflow actions to object states or times for things like orders, subscriptions, appointments, and more.

For example, you can:

• Send a message when an order’s status is equal to delivered
• Send reminders based on important dates and times like Appointment.starts_at
• Provision an account or user when they activate a subscription

UI IMPROVEMENTS

We’ve redesigned the Help & Support sidebar to make it easier to find resources and get help when you need it!

• Help & Support now available everywhere: The Need Help? option was missing on some pages. Now it’s available on every page.
• Simplified support form: We’ve made the Get Help form easier to find and use—now it’s a single screen rather than four separate pages. You can even generate the form’s subject line with AI!
• Featured videos: We’ve added videos to help you learn more about Customer.io.
• Better organization: Resources, education, and support options are grouped into clear categories.
• Improved support access: You can now set the duration of support access to your workspace (3-180 days), and we’ll show you the exact date that support access expires.

MOBILE SDK

UI IMPROVEMENTS

You no longer need to generate custom push payloads to control message priority. Now you can set message priority for push notifications in the push composer. This update helps you balance message delivery speed with battery optimization on recipient devices and does not require you to update your SDKs. It just works out of the box!

Under normal priority, Android devices in standby mode might not wake up long enough to send delivery metrics back to Customer.io, so you might not see messages as delivered until your users open your app. Setting High priority tells the recipient’s device to wake up to properly report delivery metrics!

Go to the docs