Kaseya Release Notes

Autotask Smart Ticketing

Autotask Smart Ticketing now allows you to choose which report types should create tickets. This allows you to create tickets only for the report types you act on, such as a phishing-only configuration.

Safe, spam and phishing reports each have their own toggle and their own ticket priority. Previously, turning User Reports created tickets for all three and required a priority for each, which made a phishing-only configuration impossible to save. Connections configured previously keep all three report types enabled, so the tickets you receive today will not change until you edit the configuration.

Learn more about the Autotask Ticketing Integration for INKY here.

Bracketed Subject is now available as a condition option when editing workflow rules that define actions for outbound messages. This condition matches subject lines wrapped in a chosen bracket style, a common convention used by many senders when requesting message encryption.

• Choose which bracket style the rule matches: square brackets [ ], pipes | | or curly braces { }. Select more than one style, and the subject matches if it uses any of them. Because a subject has only one outermost pair, these options combine with OR only, and the rule editor displays a static OR badge in place of the AND/OR toggle.
• The entire subject must be wrapped in the style you select.
• Reply and forward prefixes are stripped before matching, so a reply within an encrypted thread continues to match the rule.

Learn more about workflow configuration rules and see examples in INKY here.

Device Insights now incorporates Monitors, Metrics, and Patch Policies, expanding Kaseya Intelligence beyond static inventory and alerts to provide a more complete understanding of device health. Technicians can get more relevant answers about monitoring configurations, performance issues and patch management through a single conversational experience.

With access to these additional data sets, Device Insights can better connect device conditions to potential causes, helping technicians investigate issues faster and make more informed remediation decisions.

Note: IP and MAC addresses are now visible in AI insight responses when relevant.

Learn more about Device Insights in Datto RMM here.

Microsoft Defender Update Monitor [WIN]

Instructs Defender to perform a signature update. Run on a regular cadence to keep Defender signature updates out of the Windows Update queue.

Lock Workstation [WIN]

Sends a Windows device back to the lock screen.

User Toolkit (Local) [WIN]

Creates, deletes, enables, disables, unlocks, or changes the password for a local user, optionally by replacing it first if forgotten. Can also add users to, or remove them from, groups. Alternatively can be used with no arguments to display a detailed list of all users known to the local device. This component combines the functionality of and replaces several now deprecated components.

Discover all automation components available in Datto RMM’s ComStore.

UDFs can now be configured as Boolean, Number, Date or Text, helping standardize device data and reduce input errors. The UI validates values against the configured type and clearly flags mismatches across Device Lists, Device Details, Filters, policy, job and report targeting.

Existing values are preserved when a UDF’s data type changes, with incompatible values flagged rather than deleted. New mismatch filtering, filter validation and smarter sorting make it easier to identify and correct inconsistent data while maintaining existing workflows.

Learn more about UDF data types in Datto RMM here.

A new Last Patching date field provides clearer visibility into the most recent patching activity for each device. Available in Device Details and as a column in the Devices and Deleted Devices tables, the field helps technicians quickly assess patch recency across their environment.

The field can also be used as a criterion in custom Device Filters, making it easier to identify devices that have not been patched recently and prioritize follow-up actions. This capability requires Datto RMM Agent version 11616 or later.

Patch Management column category

Quickly find and enable patch-related columns without scrolling through the full column list.

Software Management column category

Quickly find and enable software-related columns without scrolling through the full column list.

Learn more about Column Chooser in Datto RMM for Patch Management.

Device and site patch details via REST API

Two new REST API v2 endpoints are available: GET /v2/device/{deviceUid}/patches and GET/v2/sites/{siteUid}/patches. These endpoints return full patch metadata for a specific device or site, matching the level of detail currently available in the UI and enabling external systems to retrieve and act on patch data programmatically.

API keys: Security Level and Component Level access restrictions

API keys now support two new permission controls: API Security Level and API Component Level. These settings allow administrators to restrict security levels and component-level resources an API key can access, providing more granular control over API key permissions independent of user Security Level memberships.

Learn more about APIs in Datto RMM here.

Associated credentials table on Network Node tab

A new Network Node tab provides a consolidated interface for managing credentials associated with configured Network Nodes. Technicians can add, edit, delete and review site-level credentials, while also viewing account-level credentials, making it easier to understand and manage the credentials used for network discovery.

Learn more about Networks in Datto RMM here.

New Network Discovery wizard

For sites without Network Nodes, a new guided setup wizard streamlines initial configuration by walking technicians through selecting multiple Network Nodes, defining subnets, associating credentials and activating discovery in one flow. This reduces manual setup steps and helps teams get Network Discovery running faster.

Lear how to configure your network and initiate network discovery in Datto RMM.

Web Remote introduces a new video streaming engine, rebuilt from the ground up to improve remote support performance. The new protocol delivers clearer visuals for text and UI elements, lower latency across variable network conditions and greater session stability with improved recovery from network interruptions.

Available to all customers in early access, technicians can try the new experience by selecting Web Remote 2.0 when initiating a session. The existing Web Remote experience remains available and unaffected during early access.

Learn more about how to initiate a Web Remote session in Datto RMM.

The Microsoft 365 integration can now automatically deploy Datto RMM agents to fully Intune-enrolled Windows devices, extending the existing automatic deployment capability for Windows 365 Cloud PCs. Administrators simply map an M365 tenant to a Datto RMM Site and enable agent deployment, reducing manual onboarding effort.

Once configured, both current and future eligible Intune-managed Windows devices are automatically covered, helping ensure new endpoints appear in Datto RMM from day one for consistent monitoring and management. An appropriate Microsoft Intune license is required.

Device Insights now incorporates Monitors, Metrics, and Patch Policies, expanding Kaseya Intelligence beyond static inventory and alerts to provide a more complete understanding of device health. Technicians can get more relevant answers about monitoring configurations, performance issues and patch management through a single conversational experience.

With access to these additional data sets, Device Insights can better connect device conditions to potential causes, helping technicians investigate issues faster and make more informed remediation decisions.

Note: IP and MAC addresses are now visible in AI insight responses when relevant.