1E Release Notes

Exoprise released the following new features and updates in the first half of 2024.

Service Watch Active Test

Exoprise launched Service Watch Active Test, a combination of lightweight synthetics alongside the real user monitoring delivered by Service Watch Desktop. Combining synthetic tests from user endpoints enables IT teams to diagnose difficult network problems.

Active Test was a frequently requested feature enabling early detection of network problems that users experience when working remotely, on the road, or in a branch office. Use cases for lightweight synthetics from the user’s desktop include the following:

• Testing VPN performance and uptime
• Proactive testing VoIP and end-to-end network performance
• Testing access to on-premises hosted resources for branch office and remote users

Along with excellent network baselines generated by Active Test, alarms can be configured to proactively raise tickets or alert networking staff and decrease root-cause analysis for everyone.

Service Watch Active Test can be configured within the product and then enabled in a configuration or for each installation.

Service Watch alarm analytics

For Service Watch Desktop alarms, the emailer now supports clicking through to an analysis for the condition across Device Groups.

Improved licensing of Service Watch for macOS

Previously, Service Watch Active Test wasn’t included in macOS, but now it is. A single credit gets you six seats of Service Watch Desktop for macOS, which now includes Service Watch Active Test lightweight synthetic monitoring. Service Watch Desktop for macOS is the only solution for real-time network telemetry and path diagnostics for macOS.

Improved scorecards for Service Watch

Service Watch Desktop scorecards have been upgraded with improved Device Group filtering and selection, enhanced metric selection, and better drilldown to examine the top 20 devices for the affected metric.

Hiding or showing resources for Service Watch Browser

The Service Watch Browser analytics page can now be filtered to only show navigation versus showing both resource queries and navigation performance. When investigating the performance of SaaS apps that may be single page apps like Gmail, Outlook for Web, or Salesforce Lightning apps, you may want to focus on resource performance, navigation performance, or both.

Exoprise synthetic monitoring for Teams V2

Exoprise CloudReady synthetics now fully supports testing and monitoring Teams V2, audio, video, messaging, and more. Proactively monitor Microsoft Teams V2 without waiting for the call quality dashboard or for someone to be affected by bad networking.

Recently, Microsoft migrated most customers to the latest version of the Microsoft Teams client, and doing so has disrupted performance, capacity, and uptime for many customers. Test and monitor your Teams V2 networking migrating.

Simplified and improved SWD configuration

The Service Watch Desktop creation wizard has been improved and now enables the creation of Service Watch Browser filters at the same time as Desktop configurations.

Updated main grid for Service Watch Desktop

We've updated the Service Watch Desktop grids to support multiple views and multiple columns for more compact display and sorting.

Updated alarm feed

We’ve improved the pagination, selection, filter, and display for the alarm feed widget. The widget now includes support for Service Watch Desktop alarms as well as alarms from the CloudReady synthetics.

Network path segment analysis

We've greatly improved the network segment analysis for both Service Watch and CloudReady Synthetics.

Bug fixes

• We fixed a bug with Service Watch Desktop and India-based half-hour timezones that affected ISP placement.
• We fixed an issue with printing the newer dashboards and resolved some timeouts.
• We fixed an issue with AAD Graph Sensor detecting some error conditions.
• We fixed a bug where some Service Watch widgets were blank depending on the deployment state when the dashboards were created.
• We improved the detection of device ownership for Service Watch Desktop.

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Versions and support

The 1E Client has not been released as part of the 1E Platform 9.1 SP2 release. It is recommended to use the 1E Client 25.5 Long-Term Service Branch (LTSB) for this release. The next 1E Client LTSB version is planned for the 1E Platform 26.5 release, and it will be supported. To download the latest 1E toolkit, please use the Support Portal.

It is recommended that customers using version 9.1 upgrade to 9.1 SP2. The only supported upgrade paths to 9.1 SP2 are from 9.1 OR 9.1.1.

Silent upgrade is not supported.

DEX Packs are included with the installer for our on-premises releases.

Improvements and fixes

If you are upgrading from 1E Platform 9.1 to 9.1 SP2, you first must install 1E Platform 9.1 and apply the following hotfix: Q23559 - Accumulated Hotfix for 1EPlatform Server v9.1.0.44.

Type Product Issue ID Summary

• Fix 1E Platform PLAT-21388 We fixed a lsass.exe memory consumption issue on our external response server, which was causing critical server functions to fail.
• Fix 1E Platform PLAT-21134 We fixed an issue where users with limited rights were receiving errors when creating Sentiment Surveys.
• Fix Content Distribution PLAT-18958 Users can now load Nomad Sites dashboards while navigating via Content Distribution.
• Fix Catalog PLAT-18867 CatalogAI is now able to connect to an SQL Server that is enabled for trusted connection.
• Fix 1E Platform PLAT-20304 When a user clicks to log out of the application, the associated session IDs/bearer tokens will now also be terminated on the application server.
• Fix Experience PLAT-14151 We fixed an issue where the Sentiment score was not getting populated while navigating to Categories in Experience.

All previous 9.1 and 9.1.1 fixes are included in the 9.1 SP2 release. For support for all previous 1E platform hotfixes, refer to this Support page.

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This release includes enhancements and fixes for the Platform and Solutions.

TeamViewer DEX Hub update

TeamViewer DEX Hub (the Hub) has had the following UI enhancements:

• The module formerly known as TeamViewer Hub is now referred to simply as Hub within the platform.
• Tenants with any Solutions license can now access the Hub via the Solutions tab.

Versions and support

Applications and tools

Please review the list of supporting applications and tools, as it may change with each release. Associated resources can be downloaded from the DEX Support Portal.

Applications and tools | Updated with this release | Versions supported with this release
Client Deployment Assistant | | 26.3.0.19
TIMS | | 26.3.0.19
Content Distribution Tools | | 26.3.0.11
PXE Everywhere | | 26.1.0.4
1E SDK | | 26.1.0.11695
1E Toolkit | | 24.7.0.2
Product Pack Deployment Tool | | 24.12.0.12256
1E PowerShell Toolkit | | 1.2.33
DataSync Agent | | 1.3.0.28

Other improvements and fixes

For a new instance, DEX Packs are pre-loaded. If you are using an upgraded instance, you must download the latest DEX Packs from the Exchange.

Type | Product/Client | Issue ID | Summary
Fix | Platform | PLAT-26725 | We fixed an issue where users with custom roles assigned to many instruction sets (more than ~20) could not log in or experienced timeouts. These roles now load correctly without impacting login or UI performance.
Enhancement | Platform | PLAT-26713 | We improved notification emails by adding extra tenant-identifying information so admins can more easily recognize which tenant the message relates to.
Fix | Experience Analytics | PLAT-20551 | We fixed an issue where the parameters graph on the Metrics page of Experience Analytics was not displaying colors based on the score but now correctly reflects score-based colors.
Enhancement | Platform | PLAT-26961 | We improved notification emails so they now show the user’s display name and email address (with the display name linked to their email).
Fix | Solutions | DEXSOL-2064 | We fixed an issue where removing or changing a user’s Platform Solutions Core/Admin role didn’t update in Solutions. User permissions now correctly sync to match the current Platform role (including when a role is removed).
Enhancement | Inventory Insights | PLAT-25611 | We improved Inventory and Catalog data quality by enhancing normalization and usage-mapping (including better handling of multiple Vendor and Titles mapped to the same executable and more consistent install counts across views) to reduce Inventory/Reclaim discrepancies.
Enhancement | ServiceNow | PLAT-23429 | We improved the ServiceNowPublisher pipeline so it now sends delta updates and lets admins trigger resend attempts after connection failures, reducing long backoff delays and preventing large data spikes after outages.

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Schedule

March 2026

Please note that all previous hotfixes from version 6.3 have been consolidated into the 6.4 release.

In the future, our development and support teams will prioritize hotfixes and critical updates for version 6.4. We strongly encourage all users to upgrade to this version to ensure they receive the most timely and effective support, and to benefit from the latest features and enhanced security.

Non-domain Intune device support

This enhancement allows users to access and utilize the Shopping application on devices that are not domain-joined, increasing accessibility and flexibility.

Key features

Branch management for Intune devices: We have enabled Shopping for Others for branch administrators for all Intune devices (Azure only devices), allowing a wider range of users to benefit from our services. Branch Management in Shopping allows Shopping administrators to organize devices into computer categories (branches). Each branch can have its own branch administrators and approval workflows.

Decoupling of Microsoft Configuration Manager in Shopping: We have removed the dependency of Microsoft Configuration Manager (earlier called SCCM) from Shopping. The application can now be installed or upgraded with or without a Microsoft Configuration Manager integration, which removes the hard dependency on Microsoft Configuration Manager for installation or upgrades.

Administrators can use this feature when installing or upgrading Shopping to version 6.4.

Other improvements and fixes

Type Product/Client Issue ID Summary Enhancement Shopping Central PLAT - 24757 Intune integration now requires client secrets for authentication apps instead of single-sign-on. An option to provide the client secret has been added to Shopping Central. Enhancement Shopping Central PLAT-22840 We have upgraded the VC++ runtime from Visual Studio 2013 to the latest Visual Studio 2022 version. Enhancement Shopping Central PLAT-26215 We have removed all references to WSA from the product. Fix Shopping Central PLAT-24008 We have fixed an issue where Shopping Central Service would crash while processing Intune orders if a device deregistered from Intune. Fix Shopping Central PLAT-18867 Platform instructions are now executed only if Shopping is licensed. Fix Shopping Central PLAT-26188 We have fixed an issue that was causing extreme slowness when setting an app to be deployable by both Configuration Manager and Intune. Original source Report a problem

Schedule

March 2026

Versions of NightWatchman Enterprise applications

• NightWatchman Management Center 7.4.200.6
• Wakeup Server 7.4.190.4
• NightWatchman Agent 7.4.190.4
• Web Wakeup 7.4.200.1

Improvements and fixes

This release includes issue fixes and adds compatibility with Microsoft Configuration Manager 2509, Windows 11 25H2, Windows Server 2025, and SQL Server 2025.

Type Application Issue ID Summary

• Fix NightWatchman PLAT-16966 We have fixed an issue involving a memory leak in NWM.ServiceHost.exe, which caused high memory consumption and request timeouts, leading to log noise and operational errors.
• Fix Web WakeUp PLAT-13153 We have fixed an issue where the UI was not updating the wake-up status, despite logs confirming that the machine was woken.
• Fix NightWatchman PLAT-24353 We have fixed an issue where Notepad was not autosaving after shutdown by the NWM agent on Windows 11 version 23H2 due to an OS feature change. Notepad tabs are now automatically saved by the OS. Because of this, Nightwatchman scripts will no longer save Notepad sessions during power down on Windows 11 23H2 and later clients. Refer to Windows 1E NightWatchman Agent scripting reference.
• Fix NightWatchman PLAT-23709 We have fixed an issue where Nomad WakeUp requests failed to trigger NightWatchman, ensuring reliable endpoint wake-up.

Authentication change: From version 9.0 onwards, the integration requires the use of AuthProxy.

Version 9.2 update: AuthProxy is no longer required. Customers should update the NWM.ServiceHost.exe.config file with the following entry:

Replace https://tachyon.domain/Tachyon/api with the correct Platform URL for your environment. Refer to Installing and upgrading.

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Versions of ServiceNow applications

The following applications are now compatible with the ServiceNow Zurich release:

• 1E Core 4.0.31
• 1E ITSM Connect 6.1.22
• 1E CMDB Connect 2.0.3
• 1E Service Catalog Connect 3.2.5
• 1E Virtual Assistant 3.2.13
• Service Graph Connector for 1E 4.0.33

Service Graph Connector for 1E

The following updates enhance the integration between the DEX Platform and ServiceNow, expand native SAM (Software Asset Management) capabilities, and enable organizations to further automate their software compliance and optimization workflows.

SAM Usage table population

The connector automatically populates the Software Asset Management (SAM) Usage table using data from existing Software Installation records. Refer to Software usage.

This feature does the following:

• Improves visibility into software consumption.
• Reduces manual effort in maintaining SAM data.
• Enables more accurate license compliance and optimization.

Populates Last Used field in Software Installation

This new logic updates the Last Used date and time in Software Installation records using data from the DEX Platform.

This feature does the following:

• Provides accurate insights into real software utilization.
• Helps identify unused or underused software for potential cost savings.
• Supports smarter decisions for renewals and license optimization.

The Last Used field in the Software Installation table is currently available only for customers using the 1E Platform on-premises.

Other features and enhancements

Type Application Issue ID Summary

Fix SGC for 1E ITSM-426 We have fixed an issue where the Assigned To field was not populated correctly due to inconsistencies in device or user mapping.

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