1E Release Notes

ServiceNow integration October 2026 release notes

Versions of ServiceNow applications

• TeamViewer DEX Core 4.2.0
• TeamViewer DEX CMDB Connect 3.3.1
• TeamViewer DEX Virtual Assistant 3.5.0
• TeamViewer DEX Service Catalog Connect 3.4.0
• TeamViewer DEX ITSM Connect 6.4.12

TeamViewer DEX Core must be upgraded before upgrading any other ServiceNow business applications to ensure compatibility and prevent installation issues.

FedRAMP authorization

This enables customers operating in FedRAMP environments to use existing ServiceNow integration capabilities while meeting the endpoint and authentication requirements of their environment. Refer to TeamViewer DEX ServiceNow applications.

This enhancement includes:

• Support for FedRAMP-specific platform endpoints.
• Updated connection and authentication configuration.
• Asset, device, and Configuration Item (CI) imports into the ServiceNow CMDB.
• Automated self-service instruction workflows through Service Catalog Connect.

Other features and enhancements

Type | Application | Issue ID | Summary

Fix | TeamViewer DEX CMDB Connect | ITSM-665 | We fixed an issue that could cause full CMDB synchronization jobs to fail during long-running operations. Improvements to authentication token renewal now provide more reliable session management throughout the synchronization process, helping ensure that large-scale CMDB synchronizations complete successfully without interruption or data loss.

Enhancement | TeamViewer DEX ITSM Connect | ITSM-582 | We added full ITSM Connect support for Requested Items (RITMs) and Service Catalog Tasks (sc_task). Service desk agents can now view device status indicators, access experience scores, and execute device instructions directly within task workflows, enabling faster issue resolution and streamlined service management.

Fix | TeamViewer DEX ITSM Connect | ITSM-667 | We optimized backend communication for device interactions, significantly reducing load times for ITSM plugin tabs and device widgets.

Fix | TeamViewer DEX ITSM Connect | ITSM-684 | We fixed an issue where downloading or attaching response files, either automatically or manually, could fail after executing instructions in Catalog Tasks.

Enhancement | TeamViewer DEX ITSM Connect | ITSM-691 | We updated the attachment naming convention for DEX instruction execution results in TeamViewer DEX ITSM Connect. Attachments now use the executed instruction name instead of a generic file name, enabling Service Desk engineers to more easily identify the action that was performed. Refer to Executing instructions in Workspaces.

Enhancement | TeamViewer DEX ITSM Connect | ITSM-693 | We introduced a new system property that allows administrators to enable or disable the automatic download of notes.

Original source

9.2 SP1 introduces sorting and filtering capabilities across major product areas within the Platform, providing a consistent and efficient data exploration experience.

Users can now dynamically organize and filter information without exporting data to external tools. Refer to Working with Platform tables.

Key capabilities include:

• Sorting in ascending and descending order on supported columns.
• Filtering based on data type-specific operators.
• Multiple filters applied simultaneously across columns.
• Visual indicators showing active sort state.
• Filter pills displaying active filters with quick removal options.
• Consistent behavior across supported applications and modules.

Supported filtering operators include:

Type of accessibility Operators Alphanumeric is, is not, contains, begins with Numeric/date less than, greater than, equal, not equal, greater than or equal, less than or equal Enumerated values is, is not

The enhancement is available across multiple products including:

• Experience Analytics
• Patch Insights
• Endpoint Automation
• Endpoint Troubleshooting
• Content Distribution
• App Clarity
• Device Summary banner experiences and related modules.

Exporting data from tables

9.2 SP1 introduces export capabilities across supported tables and reporting experiences, enabling users to extract data directly from the Platform for offline analysis, reporting, auditing, and collaboration. This has been added to all the data tables found on first level sections of all components.

Login security acknowledgement

9.2 SP1 introduces configurable login security acknowledgment functionality to support organizations requiring users to acknowledge security or usage policies before authenticating to the Platform.

Administrators can:

• Enable or disable the acknowledgement requirement.
• Configure custom headers, sub-headers, logo, and policy text.
• Upload organization-specific logos.
• Present security warnings or acceptable-use policies before login.
• Enforce acknowledgement before access to the authentication workflow.

The feature is supported in both standard and accessible user experiences. Refer to Login Acknowledgement.

Microsoft Configuration Manager 2603 and 26H1 compatibility

9.2 SP1 provides compatibility validation and certification for Microsoft Microsoft Configuration Manager 2603 and 26H1 releases across supported products. This enables customers to upgrade their Microsoft endpoint management infrastructure while maintaining interoperability with the Platform.

Accessibility improvements

Additional accessibility enhancements have been included to further improve usability and compliance with accessibility standards.

Enhancements include:

• Improved keyboard accessibility and navigation consistency.
• Better support for assistive technologies.
• Enhanced logo accessibility and alternative text support.
• Improved screen reader behavior through consistent navigation patterns.

Versions and support

The Client has not been released as part of the 9.2.1 release. It is recommended to use the Client 26.5 Long-Term Service Branch (LTSB) for this release. The next Client LTSB version is planned for the Platform 27.5 release, and it will be supported. To download the latest toolkit, please use the Support Portal.

It is recommended that customers using version 9.2 should upgrade to 9.2.1. The only supported upgrade path to 9.2.1 is from 9.2.

Improvements and fixes

New and updated product packs are available in the TeamViewer DEX Hub.

• Enhancement: Accessibility (PLAT-30552/PLAT-30553/PLAT-33907) - Multiple accessibility enhancements including improved keyboard navigation, logo accessibility, screen reader support, and keyboard-accessible tooltips accessible consistently across supported browsers and experiences.
• Enhancement: Platform Security (PLAT-33577) - Support for the -AllowAnonymousCerts command-line argument to the on-premises Switch (backported to 9.2 SP1), enabling 1E Clients to connect using anonymous certificates in environments where the device's FQDN does not match the SAN DNS name on the certificate.
• Enhancement: Platform (PLAT-29809/PLAT-29161) - Configurable login security acknowledgement functionality supporting mandatory policy acknowledgement prior to authentication.
• Enhancement: Multiple Components (PLAT-29544) - Interactive sorting and filtering across data tables in the on-premises 1E portal, allowing dynamic sorting and multi-column filters with clear/reset options directly in the UI.
• Fix: Accessibility (PLAT-30563) - Fixed screen reader date mismatch issue in Date Picker control due to time zone offsets; ARIA labels now accurately reflect exact UI date across time zones.
• Fix: 1E Platform (PLAT-31836) - Fixed issue preventing users in multi-domain Active Directory security groups from accessing Platform applications; improved group membership resolution and synchronization.
• Fix: Experience Analytics (PLAT-31300) - Fixed filtering by Management Groups causing charts to display incorrect data; graphs now reflect only explicitly selected groups.
• Fix: Experience Analytics (PLAT-29212) - Fixed issue where newly added devices did not display experience or performance data due to database partitioning errors; implemented partition recovery procedures.
• Fix: 1E Platform (PLAT-28860) - Fixed Switch Host Services startup failures after reboots or patching due to timeouts; asynchronous offline status setting prevents call timeouts.
• Fix: 1E Platform (PLAT-34220) - Fixed security issue exposing credentials in logs during vCenter Connector synchronization errors; secured password parameter handling.
• Fix: Experience Analytics (PLAT-31932) - Fixed macOS devices being scored on Windows-only boot time metrics; adjusted metric normalization and scoping rules.
• Fix: 1E Platform (PLAT-32942) - Fixed Endpoint Troubleshooting Export All function failing to consolidate output files in multi-server environments; enhanced export processing and logging.
• Fix: Experience Analytics (PLAT-32767) - Fixed automated partitioning maintenance job failure on Event log table causing deadlocks; updated stored procedures for reliable partition maintenance.

Original source

This release includes enhancements and fixes for the Platform and Solutions.

Application Network Monitoring data

Native Application Network Monitoring is now available to customers who have an Exoprise or Enterprise Plus license. This is a replacement to the Exoprise iframe in the DEX console. In addition, capabilities that relied on the Exoprise backend and agent now run in a native 1E Client module (26.9 or higher), removing the need for external Exoprise services, agents, or browser extensions.

For Application Network Monitoring to work correctly, download and deploy new and updated product packs from the Hub.

The following Product Pack needs to be updated:

Product Pack: 1E-Explorer-TachyonAgent
Instruction: 1E-Explorer-TachyonAgent-Set1EClientAgentConfig

These are new product packs that need to be deployed:

Product Pack: 1E-Tachyon-Platform
Instruction: 1E-TachyonPlatform-ANM-AppNetworkTcpData

Product Pack: 1E-Tachyon-Platform
Instruction: 1E-TachyonPlatform-ANM-AppNetworkUdpData

Enhancements and fixes

Enhancement | Product/Client | Issue ID | Summary

Enhancement | Inventory Insights | PLAT-33197 | We introduced the ability to add a custom label to normalized software titles within Inventory Insights. Users can assign custom metadata (up to 50 alphanumeric characters, spaces, and | pipe symbols) to individual software titles, enabling flexible categorization and internal reference tracking. In addition, the Label field can be added as an optional column in software inventory views to support custom sorting, filtering, and saved views.

Enhancement | Software Reclaim | PLAT - 31272 | We introduced an optional Average Price field (in USD) under the Software Reclaim section within software details. This allows administrators to configure a specific baseline price for normalized software titles to calculate potential cost savings in Software Reclaim. If an average price is not explicitly set, the calculation falls back to version-specific pricing defined under License Attributes.

Enhancement | Platform | PLAT - 33236 | We added the last software inventory scan timestamp (ScannedTime) to software inventory data views (such as inventory_device_software / vw_software_by_device). This enables customers accessing data via Databricks and Delta Sharing to track exactly when a device last uploaded its software inventory, making it easy to determine whether a software title is currently installed on an endpoint or was previously detected and later uninstalled.

Enhancement | Inventory Insights | PLAT - 34995 | We updated table column headers across Inventory Insights, specifically on the Normalized software, Non-normalized software, and Reported software pages, renaming the Installations column to Installed Devices accompanied by the standard devices icon. This improves UI consistency and clarity across the DEX platform when viewing device installation counts, while preserving the detailed Installations side drawer view.

Enhancement | Platform | PLAT - 35010 | We enhanced Device Refresh rule configuration to support multi-event AND conditions and weighting logic for triggering Refresh statuses. Administrators can now configure multiple mandatory events that must all be satisfied together, or assign weights to individual events to evaluate a combined threshold before triggering a Refresh status, providing greater control than single-event triggers.

Original source

This release includes enhancements and fixes for the Platform and Client.

Tia Reporting for Inventory

Tia Reporting now supports the Inventory data model in addition to Experience data. This means you can report across both data models to answer key inventory questions. For example, how many devices have a specific software title installed, or what software is installed for a given management group.

AI Credits usage tracking

DEX Platform AI credit visibility

DEX Platform now provides visibility into AI credit consumption, giving administrators a clear view of how AI features are being used across their organization. AI credits refresh monthly, with a limit of one AI credit per licensed endpoint.

Credit consumption rates

DEX Tia Reporting (ThoughtSpot/Spotter integration):

• 15 AI credits per interaction or query (generating an AI dashboard or complex conversational query report)

DEX Tia Hub (SCALE script automation & builder):

• 5 AI credits for initial script generation
• 3 AI credits per script update or refinement

Administrators can monitor credit usage, track consumption trends, and view remaining balances directly from the DEX Admin console, enabling organizations to manage AI feature adoption effectively and plan credit top-ups ahead of time.

Application Network Monitoring data (Early Access)

Native Application Network Monitoring is now available to interested Early Access customers. This feature replaces the Exoprise iframe in the DEX console. Capabilities that previously relied on the Exoprise back end now run natively in the 1E client module, removing the need for external Exoprise services, agents, or browser extensions.

This feature is controlled by a feature flag for customers with Exoprise or Enterprise Plus licenses. Eligible customers should contact their Customer Success team to register interest in Early Access to this functionality.

Enhancements and fixes

Enhancement: Inventory Insights > Non-Normalized Software (PLAT-29816)

Software titles that receive a partial match during normalization now display a Partially Normalized indicator in the non-normalized software list. This allows administrators to easily identify titles that were partially matched but not fully normalized and ensures the correct software data is visible when creating match rules to complete the normalization process.

Fix: Client (PLAT-32754)

We fixed an issue that prevented the client from connecting to the switch when Proxy Override was enabled. The client now connects to the switch correctly, even when the Proxy Override is enabled.

Fix: Client (PLAT-31595)

We fixed an issue where the 1E Client would intermittently crash when a rule to clear the Chrome cache was executed on a recurring schedule. The issue has been fixed in 26.9, with testing on the latest build confirming stable behavior and no reproduction of the crash.

Enhancement: Tia Reporting (PLAT-27744)

The ThoughtSpot data models for Device Performance have been expanded to include GPU and NPU metrics, making this data available for analysis and Spotter queries in Tia. The new metrics cover both raw and scored values, including GPU and NPU dedicated memory usage percentage, shared memory usage percentage, and utilization percentage, giving administrators deeper visibility into device hardware performance across their estate.

Original source

This release includes enhancements and fixes for the Platform and Solutions.

Tia Reporting AI 3.0

Tia Reporting AI 3.0 brings an upgrade to the intelligence behind conversational reporting by incorporating a next-generation AI engine into the Tia Reporting experience. Users can ask more natural, multi-part questions and receive faster, more accurate, and more contextually relevant insights from their Experience data.

Enhanced reasoning, query interpretation, and conversational understanding enable Tia to answer more sophisticated analytical questions with fewer prompts, helping administrators uncover trends, identify root causes, and make informed decisions more quickly. This new AI foundation also establishes a scalable Platform for the future expansion of Tia Reporting, enabling additional data models and cross-domain analysis to be incorporated over time as they become available.

Example

Instead of asking several individual questions, such as:

• "Show me devices with poor performance experience."
• "Limit the results to the London office."
• "Compare the last 30 days to the previous 30 days."
• "Summarize the biggest contributors."

Users can now ask a single question like:

"Over the last 30 days, what factors have contributed most to poor performance experience for London-based users, how has the trend changed compared to the previous month, and what are the highest-impact opportunities to improve their experience?"

Tia Reporting AI 3.0 interprets the complete request, performs the necessary analysis across the Experience data model, and delivers a concise, actionable response without requiring users to manually construct multiple reports or refine their query through several iterations.

Software and Software Reclaim

Within Normalized Software, three filters have been added; Unique Software Instances, Global Normalized Software, and Custom Normalized Software.

Within Normalized Software, a column has been added to identify whether software was globally or custom normalized. Custom normalized software is now reported by vendor and title. Previously, it was reported by vendor, title, and version.

• Software titles can be categorized as either business-relevant or non-business-relevant. Filters and custom views can be created for business-relevant software.
• Software Reclaim can be enabled for a software title from the Edit Details page for that title within Normalized Software.
• All software titles marked as Is Relevant in Software Reclaim will be migrated to software titles in the DEX Platform.

Business Impact

New integration: Freshservice

We've added a new third-party integration with Freshservice. This enables seamless exchange of service requests, incidents, and related service management data between Freshservice and the Platform.

ServiceNow Event integration: Enhanced event handling

The ServiceNow Event integration has been updated to provide more granular event handling and improved configuration flexibility.

• Multi-event handling enhancement: Updated multi-event processing logic so that a separate ServiceNow event is generated for each unmatched field when a response contains multiple unmatched fields.
• Node name configuration enhancement: Added a new configuration option to control the node name sent to ServiceNow. Supported node name options:
  • Host Name (default)
  • Device Name (from the JSON response)

Endpoint Automation RBAC

The role GuaranteedState with GuaranteedState > Read as a global permission will be able to view the administration of policies and rules such as Endpoint Automation.

The role Guaranteed State Report Viewer with GuaranteedStateReports > View as a localized permission will be able to view reports and dashboards for permitted devices on the platform, such as within Endpoint Automation. The Guaranteed State Report Viewer role enables targeted access for users who need visibility into compliance reporting, without the ability to manage rules or policies.

Removal of Administration Devices page

The Administration > Devices page has been identified as a duplicate of the Reports > Devices page. For this reason, the page Administration > Devices has been removed for a more streamlined Platform experience.

User Engagements RBAC

Within the User Engagements module, on both the classic UI and new UI, the page listing user engagements now only displays management groups that are visible to the end user in accordance with RBAC rules. Users can also only update and assign management groups for an engagement based on those RBAC rules.

Settings

AI settings: Tia Reporting

We've added centralized AI Features administration, allowing administrators to enable or disable AI capabilities globally or individually, with settings persisted across sessions. Reporting and related Observability features now respect licensing, AI feature configuration, and RBAC permissions, ensuring users only see functionality they're authorized to access. This also improves the Observability experience by removing inaccessible navigation items and eliminating loading and access issues for unauthorized users.

Sync log

The Sync Log is a page in Settings > General > Monitoring, that displays statistics on the records processed. This enables organizations to self-validate that all their data has been uploaded and processed.

Intelligence

DEX Intelligence has been renamed to Intelligence within the platform.

Best Practice Insights is a new category of insights designed to help IT administrators proactively identify devices that fall outside recommended operational and security standards.

Best Practice Insights analyze device telemetry across your device estate and surface actionable recommendations based on established best practices and statistical thresholds.

Initial insight types include:

• Disk Encryption: Identify devices that are not encrypted and may pose security or compliance risks.
• Battery Health: Detect devices with degraded battery capacity (<80%) that could impact user productivity.
• Disk Space: Highlight devices with low available storage (<10%) that may affect performance and software updates.
• Device Not Restarted: Surface devices that have not restarted (last 14 days) within the recommended time frame, helping ensure updates are applied and devices remain stable.

Key benefits:

• Proactively identify security, performance, and reliability risks.
• Prioritize remediation efforts across large device fleets.
• Improve compliance with organizational standards.
• Reduce support overhead through early issue detection.

Enhancements and fixes

Enhancement: Management Group Rules (PLAT-30422)

We have added 5 new management group rule attributes. These don’t rely on the software catalog:

• Device Default Gateway
• Device Last Boot Utc
• Device Locale
• Device Location
• Device Primary Connection Type

Enhancement: Experience Analytics (PLAT-31259)

The Experience Analytics > Inventory Management > Users screen now follows the Experience management group filtering and role-based access control. User APIs filter each user’s device list to include only devices within the administrator’s permitted management groups. Users with no accessible devices are automatically excluded from the results, ensuring the screen displays only users and devices the administrator is authorized to view.

Enhancement: Data Access (PLAT-31627)

There is a new view available in Delta sharing inventory_device_software. The view combines normalized and non-normalized software inventory.

Fix: Approvals (PLAT-31263)

Previously on the Approvals page grid view, sorting by the Created UTC column required two clicks. This bug has been corrected so now only one click is required to sort the column.

Enhancement: Business Impact (DEXSOL-2289)

In Business Impact, the ServiceNow third-party ticketing integration has been enhanced to support OAuth authentication in addition to the existing Basic Authentication.

Fix: Endpoint Troubleshooting (PLAT-31581)

We fixed an issue where the approximate target count on the Endpoint Troubleshooting page failed to update. A routing conflict caused the ApproxTarget API to return an error, preventing the UI from displaying the correct target value. This has been resolved in 26.8.

Fix: Endpoint Troubleshooting (PLAT-28034)

We fixed a caching bug in Endpoint Automation rule reports where stale data was served even after new policy responses were received. Cache-time tracking has been moved to the distributed cache, ensuring reports update correctly across all pods.

Enhancement: Exoprise Agent (PLAT-20714)

The Exoprise agent is now bundled with the 1E Client installer. Exoprise RUM functionality (Service Watch Desktop) is delivered through the existing 1E Client footprint, eliminating the need for customers to deploy and maintain a separate Exoprise agent. The 1E Client downloads and installs the Exoprise components automatically in the background, with no user interaction required.

Original source

In this article

ServiceNow integration July 2026 release notes

Versions of ServiceNow applications

The following applications are now compatible with the ServiceNow Australia release:

• TeamViewer DEX Core 4.1.0
• TeamViewer DEX CMDB Connect 3.2.0
• TeamViewer DEX Virtual Assistant 3.4.0
• TeamViewer DEX Service Catalog Connect 3.3.0
• Service Graph Connector for TeamViewer DEX 5.0.1

TeamViewer DEX Core must be upgraded before upgrading any other ServiceNow business applications to ensure compatibility and prevent installation issues.

Rebranding

The following applications have been rebranded to align with TeamViewer standards:

Old name | New name
1E Core | TeamViewer DEX Core
1E CMDB Connect | TeamViewer DEX CMDB Connect
1E Virtual Assistant | TeamViewer DEX Virtual Assistant
1E Service Catalog Connect | TeamViewer DEX Service Catalog Connect
Service Graph Connector for 1E | Service Graph Connector for TeamViewer DEX

Other features and enhancements

Type | Application | Issue ID | Summary
Fix | TeamViewer DEX ITSM Connect | ITSM-629 | We fixed performance degradation, slowness, and intermittent errors in ServiceNow that impacted ESD agents.
Fix | TeamViewer DEX CMDB Connect | ITSM-591 | We enabled the Desktop/Laptop and Win Server toggles by default on the App Config page.
Fix | TeamViewer DEX CMDB Connect | ITSM-483 | We disabled the Desktop/Laptop and Win Server toggles when the application scope is set to Global.
Enhancement | Service Graph Connector for TeamViewer DEX | ITSM-567 | We added cross-scope privileges within the SGC application to eliminate manual configuration, reducing setup effort and minimizing configuration errors.

Original source

Tia Reporting Liveboards

This release includes enhancements and fixes for the Platform, Solutions, and Client.

Tia Reporting Liveboards allow users to organize multiple reports into interactive dashboards for ongoing analysis and visibility. Liveboards make it easy to bring related reports together in a single view, helping users monitor trends, investigate issues, and revisit important insights over time.

Creating and using Liveboards

Liveboards are created directly from within a report to provide a more intuitive and guided reporting experience.

After generating a report with Tia Reporting, you can add that report to a new or existing Liveboard, allowing related reports and visualizations to be organized into a centralized dashboard. This workflow helps you move seamlessly from asking questions and generating insights to building reusable reporting views.

Once created, Liveboards provide an interactive dashboard experience where you can view and explore multiple reports in one place, making it easier to track digital experience trends and investigate areas of interest over time.

Liveboards support reports built on any available reporting data model. At this time, the Experience data model remains the only model available for reporting. Additional data models will be introduced in upcoming releases, expanding reporting and dashboarding capabilities across the platform over time.

New Liveboards must be created from within a Report. To create a Liveboard, first generate a report using Tia Reporting, then add the report to a new or existing Liveboard.

Operational safeguards: Instruction approval bypass for single devices

Operational safeguards provide organizations with an approval mechanism to mitigate unexpected behaviour during instruction execution. However, we have heard from multiple customers that in cases of single device investigation, the approval process can delay ticket resolution and cause frustration for service desk teams.

To address this, we have introduced an option (within security settings) to bypass instruction approvals when only a single device is targeted. As detailed in the settings text, adding scope via a device filter will still go through the standard approval process.

When an approval has been bypassed, it will be recorded in the audit logs as shown in the example below.

Primary user and last logged in user information

Within the activity sub-section of the specific device detail page, information on the Last Logged in User has been added. What was previously referred to as User has also been updated to Primary User on this device details page. These updates are available on the new UI only.

Other improvements and fixes

• Enhancement - DEX Platform - PLAT-28198: Device Insights now uses normalized data. The individual device insights page has been updated to use normalized insights data, providing more accurate and consistent device-level analytics.

• Fix - DEX Platform - PLAT-30041: We fixed an issue where, when selecting a device under Inventory Insights, the Connectivity section did not correctly display the Connection state and MAC address. This information now matches the data shown in Device Pillars.

• Fix - DEX Platform - PLAT-30438: We fixed an issue with missing scrollbars on the License Information advanced view. Horizontal and vertical scrollbars now appear correctly on the License Information advanced view page, ensuring all product features and details are fully visible.

• Enhancement - DEX Platform - PLAT-29393: Table-level actions such as Refresh and Export now use standardised icon buttons instead of text buttons across all pages using the new UI stack. Icons are logically grouped, with tooltips on hover for accessibility, and the layout is optimized for both desktop and mobile viewports.

• Enhancement - DEX Platform - PLAT-30189: The User Engagements page now supports searching and filtering by additional columns including survey type, description, notes, link, created by, priority, status, and deadline. Results are also now sorted newest first by default, improving discoverability of surveys.

• Fix - DEX Platform - PLAT-30029: We fixed an issue where the Exoprise iframe failed to load when the configured URL contained an SSO path. The iframe URL is now correctly derived by extracting the origin from the Exoprise URL and appending the expected iframe path, ensuring the integration loads reliably regardless of the URL format stored in the license configuration.

• Fix - Client - PLAT-29191: We fixed an issue that could allow local privilege escalation via filesystem redirection attacks. The Client and its associated binaries (Performance Metrics, WuaSearch, Reclaimer, TIMS) now enforce PROCESS_MITIGATION_REDIRECTION_TRUST_POLICY, preventing non-admin users from exploiting junction points, symlinks, or mount points to redirect file operations to unintended system locations.

• Fix - Client - PLAT-29583, PLAT-29183: We fixed issues with the macOS uninstall script. The uninstall.sh script now correctly reads the configuration file for any custom log path and removes the associated log files during a full uninstall. Additionally, when uninstalling via the DMG package, the uninstall script located in /Library/Application Support/1E/Client is now correctly deleted.

• Fix - Client - PLAT-30921: We fixed an issue where the 1E Client could crash when receiving an invalid HTTP header from a server. The client now handles malformed HTTP headers gracefully instead of crashing, improving overall stability and resilience.

Original source

This release includes enhancements and fixes for the Platform and Solutions.

Localized User Engagements

What are User Engagements?

Localized User Engagements allow administrators to create surveys and announcements once and deliver them in multiple languages. Users automatically receive the engagement in the language that best matches their device locale, with predictable fallback behavior when a specific translation is unavailable.

There are three types of User Engagement:

• Sentiment Surveys: Collect responses that contribute to the overall Sentiment score. Results can be viewed as charts on the Sentiment page.
• Info Surveys: Provide greater customization than Sentiment Surveys but do not contribute to the overall Sentiment score.
• Announcements: Are one-way communications used to broadcast information to end users, such as organizational changes, IT news, updates, and other important messages.

Supported languages

• Chinese
• English
• French
• German
• Japanese
• Korean
• Portuguese
• Russian
• Spanish

What’s new?

• A new User Engagements page is available in the new UI.
• User engagement language is selected automatically based on the device locale.
• If the device locale does not match a supported engagement language, the engagement falls back to the configured default language.
• Announcements now support a default language and additional language translations. Previously, announcements did not include language settings.
• Organizations can use a single survey across multiple regions by providing translated versions of the same content. In the classic UI, separate surveys were required for each language.
• Surveys and announcements can continue to be created using the existing functionality in the Experience Analytics module of the classic UI.
• Administrators can create, update, and delete translated versions of engagement content in the new UI.
• Engagements can be edited until they are deployed.
• For survey administrators, responses to predefined answer options are displayed in the survey's default language.
• User engagements created by administrators are displayed in both Experience Analytics and the new UI.
• Existing surveys are automatically assigned English as the default language.

Experience module management group access controls

The Experience module now supports management group–based access control, enabling administrators to restrict visibility based on assigned management groups.

Users can view only the data, dashboards, and management groups they have permission to access. Filtering is applied automatically across Experience dashboards and views according to the user's assigned management groups. This enhancement provides more granular visibility control and strengthens role-based access management within Experience.

Tia Reporting management group access controls

Tia Reporting now supports management group–based access control, allowing reporting visibility to be restricted based on assigned management groups.

Users can view and report only on data associated with the management groups they have permission to access. Natural language reports, filters, and dashboards automatically respect management group restrictions. This enhancement provides more granular reporting governance and helps ensure users access only the data relevant to their role and operational responsibilities.

Consumer API enhancement

A new Consumer SDK API endpoint, /Consumer/Responses/Latest/{ruleId}, is now available to retrieve the latest response to a policy for a specified rule. Results support filtering, sorting, and batch retrieval.

What's Coming?

TeamViewer DEX for Mobile (Android)

This feature will be available soon through an Early Access program. To register your interest, contact your Customer Success Manager (CSM) to arrange a session with the Product team.

TeamViewer DEX for Mobile extends Digital Employee Experience management beyond Windows, macOS, and Linux endpoints, bringing mobile devices into the same unified experience. By closing visibility gaps often left by traditional MDM solutions, it provides actionable insights into battery health, resource pressure, network quality, application sprawl, and user-impact signals, all through a single pane of glass.

With mobile devices integrated alongside other managed endpoints, organizations can benefit from consistent reporting, investigation, and remediation workflows across their entire device estate. Gain deeper visibility into hardware and software inventory to identify application drift, and move from guesswork to data-driven decision-making with detailed battery health and degradation insights. This helps optimize refresh cycles, reduce downtime, and maximize the value of mobile device investments.

Versions and support

Applications and tools

Please review the list of supporting applications and tools, as it may change with each release. Associated resources can be downloaded from the DEX Support Portal.

Other improvements and fixes

• Sentiment Surveys (DEX Platform, PLAT-21816): We resolved an issue that prevented Sentiment Survey results from appearing in the Device view.
• Device View (DEX Platform, PLAT-28305): We fixed an issue where the Delete option in the Device View was not working.
• Endpoint Troubleshooting (DEX Platform, PLAT-28350): We fixed an issue where instructions received an incorrect scope when the user did not have Infrastructure > Read permissions.
• Solutions - Business Impact (DEXSOL-2115, DEXSOL-2185): Within Business Impact, the Rule Occurrence section now uses a bar graph instead of a bubble chart. Additional UI enhancements have been implemented to improve page load performance and usability.
• Solutions - Business Impact (DEXSOL-2027): A new ServiceNow Event option has been introduced in Business Impact Settings within API Management. This enhancement provides clear visibility into ServiceNow event integration capabilities, enabling users to seamlessly create and close events.
• DEX Intelligence (DEX Platform, PLAT-26933): We fixed an issue where DEX Intelligence was not displaying graphs within the Troubleshoot option.
• Device Experience Metrics (DEX Platform, PLAT-29448): We fixed an issue to prevent the gauge/pie chart from overlapping the card's content on the device experience metrics page.
• Management Group rules (DEX Platform, PLAT-28653): Four new management group rule attributes have been added. These do not rely on the Software Catalog: Device Manufacturer, Device Model, Device Type, Device OS Version.

Original source

Accessibility - Section 508 compliance

The on-premises 9.2 release is focused primarily on accessibility, delivering significant UI improvements to issue a Voluntary Product Accessibility Template (VPAT) attesting to Section 508 compliance.

These enhancements ensure that users with visual impairments or other disabilities can interact with the product as effectively as any other user. This release introduces support for a range of assistive technologies and best practices, including:

• Screen readers (text-to-speech): UI elements are properly labeled so content can be accurately interpreted and read aloud.
• Color contrast: Updated color usage meets contrast ratio standards for improved legibility.
• Clear, consistent labeling: Form fields, buttons, and controls use unambiguous labels throughout the interface.
• Optimized text spacing: Improved spacing and layout aids readability for users with cognitive or visual impairments.
• Keyboard navigation: Full keyboard accessibility allows users to navigate and operate the product without a mouse.

Together, these changes provide a more inclusive experience, allowing all users to interact confidently and independently with the product. For more information, refer to Section 508 compliance.

To access the VPAT compliant version of the UI, users can use the following URL:

https://tachyon.sdl.local/Tachyon/AccessibleApp

To access the previous version, the URL remains unchanged. Both UIs are supported.

Type of accessibility | Summary

Color contrast | Enhanced contrast across UI elements ensures text and visual components are clearly distinguishable from their backgrounds, improving readability and meeting accessibility standards for users with visual impairments.

Keyboard accessibility | All UI elements can now be fully navigated using a keyboard alone, with no mouse required. Navigation follows a logical, predictable sequence across components, reducing cognitive load and ensuring a consistent, confusion-free experience for keyboard-dependent users and those using assistive technologies.

Screen reader accessibility | The UI has been enhanced for full compatibility with leading screen readers, including JAWS and NVDA. All interactive elements and images include consistent, descriptive labels and alternative text across every screen, enabling accurate auditory output for visually impaired users. Charts displaying dynamic data now additionally expose their underlying data as a readable table, ensuring no information is lost for screen reader users. These improvements allow visually impaired users to interact with the application effectively and independently, without reliance on sighted assistance.

Zoom levels | The UI adapts across a range of zoom levels, ensuring all content remains fully visible and functional without loss of information or usability. This reduces cognitive strain and allows users with visual impairments to read and navigate the application with confidence.

Charts | Every chart used to visualize or summarize data now includes an alternative tabular view, ensuring the underlying data is fully accessible. The tabular view is navigable via keyboard and compatible with screen readers, providing an equivalent experience for users who cannot interact with graphical representations.

Versions and support

The Client has not been released as part of the 9.2 release. It is recommended to use the Client 25.5 Long-Term Service Branch (LTSB) for this release. The next Client LTSB version is planned for the Platform 26.5 release, and it will be supported. To download the latest toolkit, please use the Support Portal.

It is recommended that customers using version 9.1 should upgrade to 9.2. The only supported upgrade path to 9.2 is from 9.1 SP2.

Operating system | 1E Client build version

Windows | 26.3.0.19

macOS | 26.3.0.19

Linux:

• Redhat Enterprise Linux 8
• Redhat Enterprise Linux 9
• SLES 15
• Ubuntu 22

| 26.3.0.19

MSVCRT version is 14.44.35208.0 for this 1E Client release.

Improvements and fixes

New and updated product packs are available in the TeamViewer DEX Hub.

Fixes include:

• Experience Analytics device event logs load significantly faster due to optimized database indexing (PLAT-15361).
• Fixed pagination issue in User Engagement Surveys list view (PLAT-15986).
• Patch Insights search box now displays KB number/Title options faster with correct pagination (PLAT-16967).
• Endpoint Automation dashboard rendering improved for large device counts (PLAT-16405).
• Business Intelligence Consolidator processing time significantly reduced by stored procedure optimization (PLAT-20440).
• User device data now displays correctly for users with multiple primary devices in Experience Analytics (PLAT-21251).
• Tachyon Sync connector SQL syntax error fixed to prevent sync failures (PLAT-22055).
• HTTPOnly flag added to cookies containing sensitive authentication information in web application (PLAT-22430).
• Instructions targeted at many devices now reliably delivered (PLAT-22686).
• Catalog sync reliability improved for large datasets during Global Catalog resync (PLAT-25799).
• ServiceNow CMDB Gateway Connector device sync timeout errors fixed with new database indexes (PLAT-26170).
• Content Distribution fixed to handle long OS names exceeding column limits (PLAT-27659).
• Announcements with management group filters now load engagement data correctly (PLAT-26776).
• Fixed issue allowing users with input privileges to bypass client-side validation and execute elevated commands (PLAT-23395).

Original source

Versions of ServiceNow applications

• 1E ITSM Connect 6.2.17

The following applications are now compatible with the ServiceNow Australia release:

• 1E Core 4.0.48
• 1E CMDB Connect 3.0.7
• 1E Virtual Assistant 3.3.2

1E CMDB Connect

• Domain separation support: Implemented support for domain separation to ensure that CMDB is fully tenant-aware. Refer to Post-installation tasks.
• Supports computer, server and pc hardware table: Introduced the ability to populate the desktop/laptop information in the PC_hardware table.
• App Privacy policy: Added an app privacy policy module that redirects to TeamViewer's Privacy Policy.

1E Virtual Assistant

• Cross-scope privilege implementation: Added two cross-scope privileges to the 1E Virtual Assistant application. This eliminates the need for clients to manually configure cross-scope access in their instances, reducing setup effort and the risk of configuration issues.
• App Privacy policy: Added an app privacy policy module that redirects to TeamViewer's Privacy Policy.

1E ITSM Connect

• Attachment support: Extended attachment support to include CSV files, in addition to the existing XLS format.
• Improved Device View layout: Optimized the Device View to utilize the maximum available space within the default SOW UI, improving layout efficiency and user experience.
• App Privacy policy: Added an app privacy policy module that redirects to TeamViewer's Privacy Policy. Refer to Post-installation tasks.

Other features and enhancements

Fixes:

• 1E CMDB Connect (ITSM-229): We updated the filter condition to import both laptops and desktops.
• 1E CMDB Connect (ITSM-495): We added support for the PC_hardware table. Previously, only the Computer table was available.
• 1E ITSM Connect (ITSM-483): We improved error handling for instructions in the Service Operation Workspace (SOW).
• 1E ITSM Connect (ITSM-466): We added descriptions to recommended actions within instructions to provide clearer guidance and improve user understanding.
• 1E ITSM Connect (ITSM-460): We fixed an issue where instruction search was not functioning in the SOW, restoring expected search behavior.

Original source

This release includes enhancements and fixes for the Platform, Solutions, and Client.

Localized Client RTCC UI

The Client Real-Time Control Center user interface (RTCC UI) is now localized into 9 supported languages out of the box with no manual file deployment required. The language displayed is determined by the device locale.

Supported languages

Code Language zh Chinese en English fr French de German ja Japanese ko Korean pt Portuguese ru Russian es Spanish

What's new

• Built-in translations for the Client RTCC UI: The client installer now ships with language-specific .xml configuration files for both macOS and Windows, covering all 9 supported languages. Previously, the Client UI was English-only unless customers manually provided translation files.
• Locale-driven language selection: The client automatically detects the device locale and renders the UI in the matching language. No additional configuration is needed.
• Automatic fallback to English: If the device locale does not match any of the 9 supported languages, the UI falls back to English.
• Localization config flag: A new configuration flag controls whether the new localization behavior is active. By default, this flag is set to false, preserving existing custom translation files and current locale handling. When set to true, the client switches to the new locale-driven translation files and fallback logic, giving administrators the flexibility to enable the new localization experience on their own schedule without impacting existing deployments.

Custom files and backward compatibility

Customer-provided translation files are still honored. If you have already deployed your own .xml translation files for the Client UI, the client continues to prefer those over the new installer defaults. Existing customizations are not overwritten. If no custom files are present, the installer-provided defaults are used automatically.
The localization config flag defaults to false, so existing deployments are unaffected until an administrator explicitly opts in.

Normalized Insights

Normalized Insights is a new capability within DEX Intelligence that simplifies how recurring issues are surfaced and managed.

Normalized Insights consolidates repeated occurrences of the same issue into a single aggregated insight, giving IT teams a clearer, more actionable view of digital experience problems. Instead of multiple duplicate alerts, the Insights dashboard displays one unified entry per unique issue, covering occurrences within a rolling 14-day window.

The result is a cleaner insights feed, reduced noise, and improved ability to identify and resolve recurring issues at scale.

What's new

• Aggregated insights for recurring issues: Repeated issues are automatically grouped into a single consolidated insight, with each insight representing a unique problem across all affected devices and users. This eliminates duplicate entries across the Insights dashboard.
• Holistic issue timeline: Each Normalized Insight includes a chronological view of all occurrences, providing visibility into when the issue started and its frequency and recurrence patterns. This helps teams better understand issue progression and root causes.
• Visibility into historical automation runs: Users can now view past run instructions as part of the investigation associated with an insight. This provides transparency into what remediation actions were triggered and when they were executed, helping teams understand prior resolution attempts, avoid duplicate or ineffective actions, and accelerate root cause analysis.
• Commenting on insights: Users can now add comments directly to a Normalized Insight, enabling teams to collaborate during investigation, share context and findings, and document decisions or actions taken. This improves cross-team visibility and knowledge sharing throughout the insight lifecycle.

Removal of Insight Status Management: The ability to manually set or update insight status (open, in-progress, archived) has been removed from Normalized Insights. Users will no longer be able to modify insight status directly.

Tia Scripting

Tia Scripting is now generally available (GA) and production-ready.

Tia Scripting enables users to generate SCALE code by describing their requirements in plain language. Tia translates the input into SCALE code that meets those requirements.

Exchange rebranded to TeamViewer DEX Hub

The Exchange has been rebranded to TeamViewer DEX Hub. All existing references to 1E Exchange have been updated to align with TeamViewer branding. This is a branding update only and does not impact existing functionality.

User views

The DEX platform now includes a user preferences management system that persists and applies view settings consistently across all tables and screens in the platform UI.

Users can create, switch, update, and delete views, and save a specific view as the default to be applied each time a data table is loaded.

Notification badge for exports

When running an export on a data table within the platform’s new UI, you are now notified with a badge that the export is ready to be opened.

Long-Term Service Branch (LTSB) update

The next Long-Term Service Branch (LTSB) version of the 1E Windows Client is released with the May 2026 (26.5) release.

Each LTSB version is supported for 18 months, during which critical security and stability fixes are provided. No new feature updates are included in an LTSB version. All new features introduced during the year are bundled into the next annual LTSB release.

Customers who prefer continuous feature enhancements can remain on the regular bi-monthly release cadence. Refer to Long-Term Service Branch (LTSB).

Other improvements and fixes

Type Product/Client Issue ID Summary Enhancement Platform PLAT-27961 The IdP certificate expiry and Data Access token expiry notification emails now include a tenant identifier in the email body to assist administrators in multi-tenant environments. Enhancement Data Access PLAT-27636 Data Access now supports non-normalized software by device inventory data. Fix Platform PLAT-27375 We fixed an issue where exported CSV files contained all rows regardless of the applied filter. Exported CSV files now contain only the filtered rows that match the applied filter, regardless of whether the filtered column is visible or hidden. Fix Tia PLAT-27185 We fixed an issue where parameters were not visible in the Tia formula body when using dark mode. Parameters in the Tia formula body are now visible when using dark mode. Fix Client PLAT-26023 We fixed an issue where Diagnostics data in DEX was displaying incorrectly when a device lid was closed. This has been resolved, and data is now displayed. Original source

Exoprise released the following new features and updates in the first half of 2024.

Service Watch Active Test

Exoprise launched Service Watch Active Test, a combination of lightweight synthetics alongside the real user monitoring delivered by Service Watch Desktop. Combining synthetic tests from user endpoints enables IT teams to diagnose difficult network problems.

Active Test was a frequently requested feature enabling early detection of network problems that users experience when working remotely, on the road, or in a branch office. Use cases for lightweight synthetics from the user’s desktop include the following:

• Testing VPN performance and uptime
• Proactive testing VoIP and end-to-end network performance
• Testing access to on-premises hosted resources for branch office and remote users

Along with excellent network baselines generated by Active Test, alarms can be configured to proactively raise tickets or alert networking staff and decrease root-cause analysis for everyone.

Service Watch Active Test can be configured within the product and then enabled in a configuration or for each installation.

Service Watch alarm analytics

For Service Watch Desktop alarms, the emailer now supports clicking through to an analysis for the condition across Device Groups.

Improved licensing of Service Watch for macOS

Previously, Service Watch Active Test wasn’t included in macOS, but now it is. A single credit gets you six seats of Service Watch Desktop for macOS, which now includes Service Watch Active Test lightweight synthetic monitoring. Service Watch Desktop for macOS is the only solution for real-time network telemetry and path diagnostics for macOS.

Improved scorecards for Service Watch

Service Watch Desktop scorecards have been upgraded with improved Device Group filtering and selection, enhanced metric selection, and better drilldown to examine the top 20 devices for the affected metric.

Hiding or showing resources for Service Watch Browser

The Service Watch Browser analytics page can now be filtered to only show navigation versus showing both resource queries and navigation performance. When investigating the performance of SaaS apps that may be single page apps like Gmail, Outlook for Web, or Salesforce Lightning apps, you may want to focus on resource performance, navigation performance, or both.

Exoprise synthetic monitoring for Teams V2

Exoprise CloudReady synthetics now fully supports testing and monitoring Teams V2, audio, video, messaging, and more. Proactively monitor Microsoft Teams V2 without waiting for the call quality dashboard or for someone to be affected by bad networking.

Recently, Microsoft migrated most customers to the latest version of the Microsoft Teams client, and doing so has disrupted performance, capacity, and uptime for many customers. Test and monitor your Teams V2 networking migrating.

Simplified and improved SWD configuration

The Service Watch Desktop creation wizard has been improved and now enables the creation of Service Watch Browser filters at the same time as Desktop configurations.

Updated main grid for Service Watch Desktop

We've updated the Service Watch Desktop grids to support multiple views and multiple columns for more compact display and sorting.

Updated alarm feed

We’ve improved the pagination, selection, filter, and display for the alarm feed widget. The widget now includes support for Service Watch Desktop alarms as well as alarms from the CloudReady synthetics.

Network path segment analysis

We've greatly improved the network segment analysis for both Service Watch and CloudReady Synthetics.

Bug fixes

• We fixed a bug with Service Watch Desktop and India-based half-hour timezones that affected ISP placement.
• We fixed an issue with printing the newer dashboards and resolved some timeouts.
• We fixed an issue with AAD Graph Sensor detecting some error conditions.
• We fixed a bug where some Service Watch widgets were blank depending on the deployment state when the dashboards were created.
• We improved the detection of device ownership for Service Watch Desktop.

Original source

Versions and support

The 1E Client has not been released as part of the 1E Platform 9.1 SP2 release. It is recommended to use the 1E Client 25.5 Long-Term Service Branch (LTSB) for this release. The next 1E Client LTSB version is planned for the 1E Platform 26.5 release, and it will be supported. To download the latest 1E toolkit, please use the Support Portal.

It is recommended that customers using version 9.1 upgrade to 9.1 SP2. The only supported upgrade paths to 9.1 SP2 are from 9.1 OR 9.1.1.

Silent upgrade is not supported.

DEX Packs are included with the installer for our on-premises releases.

Improvements and fixes

If you are upgrading from 1E Platform 9.1 to 9.1 SP2, you first must install 1E Platform 9.1 and apply the following hotfix: Q23559 - Accumulated Hotfix for 1EPlatform Server v9.1.0.44.

Type Product Issue ID Summary

• Fix 1E Platform PLAT-21388 We fixed a lsass.exe memory consumption issue on our external response server, which was causing critical server functions to fail.
• Fix 1E Platform PLAT-21134 We fixed an issue where users with limited rights were receiving errors when creating Sentiment Surveys.
• Fix Content Distribution PLAT-18958 Users can now load Nomad Sites dashboards while navigating via Content Distribution.
• Fix Catalog PLAT-18867 CatalogAI is now able to connect to an SQL Server that is enabled for trusted connection.
• Fix 1E Platform PLAT-20304 When a user clicks to log out of the application, the associated session IDs/bearer tokens will now also be terminated on the application server.
• Fix Experience PLAT-14151 We fixed an issue where the Sentiment score was not getting populated while navigating to Categories in Experience.

All previous 9.1 and 9.1.1 fixes are included in the 9.1 SP2 release. For support for all previous 1E platform hotfixes, refer to this Support page.

Original source

This release includes enhancements and fixes for the Platform and Solutions.

TeamViewer DEX Hub update

TeamViewer DEX Hub (the Hub) has had the following UI enhancements:

• The module formerly known as TeamViewer Hub is now referred to simply as Hub within the platform.
• Tenants with any Solutions license can now access the Hub via the Solutions tab.

Versions and support

Applications and tools

Please review the list of supporting applications and tools, as it may change with each release. Associated resources can be downloaded from the DEX Support Portal.

Applications and tools | Updated with this release | Versions supported with this release
Client Deployment Assistant | | 26.3.0.19
TIMS | | 26.3.0.19
Content Distribution Tools | | 26.3.0.11
PXE Everywhere | | 26.1.0.4
1E SDK | | 26.1.0.11695
1E Toolkit | | 24.7.0.2
Product Pack Deployment Tool | | 24.12.0.12256
1E PowerShell Toolkit | | 1.2.33
DataSync Agent | | 1.3.0.28

Other improvements and fixes

For a new instance, DEX Packs are pre-loaded. If you are using an upgraded instance, you must download the latest DEX Packs from the Exchange.

Type | Product/Client | Issue ID | Summary
Fix | Platform | PLAT-26725 | We fixed an issue where users with custom roles assigned to many instruction sets (more than ~20) could not log in or experienced timeouts. These roles now load correctly without impacting login or UI performance.
Enhancement | Platform | PLAT-26713 | We improved notification emails by adding extra tenant-identifying information so admins can more easily recognize which tenant the message relates to.
Fix | Experience Analytics | PLAT-20551 | We fixed an issue where the parameters graph on the Metrics page of Experience Analytics was not displaying colors based on the score but now correctly reflects score-based colors.
Enhancement | Platform | PLAT-26961 | We improved notification emails so they now show the user’s display name and email address (with the display name linked to their email).
Fix | Solutions | DEXSOL-2064 | We fixed an issue where removing or changing a user’s Platform Solutions Core/Admin role didn’t update in Solutions. User permissions now correctly sync to match the current Platform role (including when a role is removed).
Enhancement | Inventory Insights | PLAT-25611 | We improved Inventory and Catalog data quality by enhancing normalization and usage-mapping (including better handling of multiple Vendor and Titles mapped to the same executable and more consistent install counts across views) to reduce Inventory/Reclaim discrepancies.
Enhancement | ServiceNow | PLAT-23429 | We improved the ServiceNowPublisher pipeline so it now sends delta updates and lets admins trigger resend attempts after connection failures, reducing long backoff delays and preventing large data spikes after outages.

Original source

Schedule

March 2026

Please note that all previous hotfixes from version 6.3 have been consolidated into the 6.4 release.

In the future, our development and support teams will prioritize hotfixes and critical updates for version 6.4. We strongly encourage all users to upgrade to this version to ensure they receive the most timely and effective support, and to benefit from the latest features and enhanced security.

Non-domain Intune device support

This enhancement allows users to access and utilize the Shopping application on devices that are not domain-joined, increasing accessibility and flexibility.

Key features

Branch management for Intune devices: We have enabled Shopping for Others for branch administrators for all Intune devices (Azure only devices), allowing a wider range of users to benefit from our services. Branch Management in Shopping allows Shopping administrators to organize devices into computer categories (branches). Each branch can have its own branch administrators and approval workflows.

Decoupling of Microsoft Configuration Manager in Shopping: We have removed the dependency of Microsoft Configuration Manager (earlier called SCCM) from Shopping. The application can now be installed or upgraded with or without a Microsoft Configuration Manager integration, which removes the hard dependency on Microsoft Configuration Manager for installation or upgrades.

Administrators can use this feature when installing or upgrading Shopping to version 6.4.

Other improvements and fixes

Type Product/Client Issue ID Summary Enhancement Shopping Central PLAT - 24757 Intune integration now requires client secrets for authentication apps instead of single-sign-on. An option to provide the client secret has been added to Shopping Central. Enhancement Shopping Central PLAT-22840 We have upgraded the VC++ runtime from Visual Studio 2013 to the latest Visual Studio 2022 version. Enhancement Shopping Central PLAT-26215 We have removed all references to WSA from the product. Fix Shopping Central PLAT-24008 We have fixed an issue where Shopping Central Service would crash while processing Intune orders if a device deregistered from Intune. Fix Shopping Central PLAT-18867 Platform instructions are now executed only if Shopping is licensed. Fix Shopping Central PLAT-26188 We have fixed an issue that was causing extreme slowness when setting an app to be deployable by both Configuration Manager and Intune. Original source