1E Release Notes

This release includes enhancements and fixes for the Platform, Solutions, and Client.

Localized Client RTCC UI

The Client Real-Time Control Center user interface (RTCC UI) is now localized into 9 supported languages out of the box with no manual file deployment required. The language displayed is determined by the device locale.

Supported languages

Code Language zh Chinese en English fr French de German ja Japanese ko Korean pt Portuguese ru Russian es Spanish

What's new

• Built-in translations for the Client RTCC UI: The client installer now ships with language-specific .xml configuration files for both macOS and Windows, covering all 9 supported languages. Previously, the Client UI was English-only unless customers manually provided translation files.
• Locale-driven language selection: The client automatically detects the device locale and renders the UI in the matching language. No additional configuration is needed.
• Automatic fallback to English: If the device locale does not match any of the 9 supported languages, the UI falls back to English.
• Localization config flag: A new configuration flag controls whether the new localization behavior is active. By default, this flag is set to false, preserving existing custom translation files and current locale handling. When set to true, the client switches to the new locale-driven translation files and fallback logic, giving administrators the flexibility to enable the new localization experience on their own schedule without impacting existing deployments.

Custom files and backward compatibility

Customer-provided translation files are still honored. If you have already deployed your own .xml translation files for the Client UI, the client continues to prefer those over the new installer defaults. Existing customizations are not overwritten. If no custom files are present, the installer-provided defaults are used automatically.
The localization config flag defaults to false, so existing deployments are unaffected until an administrator explicitly opts in.

Normalized Insights

Normalized Insights is a new capability within DEX Intelligence that simplifies how recurring issues are surfaced and managed.

Normalized Insights consolidates repeated occurrences of the same issue into a single aggregated insight, giving IT teams a clearer, more actionable view of digital experience problems. Instead of multiple duplicate alerts, the Insights dashboard displays one unified entry per unique issue, covering occurrences within a rolling 14-day window.

The result is a cleaner insights feed, reduced noise, and improved ability to identify and resolve recurring issues at scale.

What's new

• Aggregated insights for recurring issues: Repeated issues are automatically grouped into a single consolidated insight, with each insight representing a unique problem across all affected devices and users. This eliminates duplicate entries across the Insights dashboard.
• Holistic issue timeline: Each Normalized Insight includes a chronological view of all occurrences, providing visibility into when the issue started and its frequency and recurrence patterns. This helps teams better understand issue progression and root causes.
• Visibility into historical automation runs: Users can now view past run instructions as part of the investigation associated with an insight. This provides transparency into what remediation actions were triggered and when they were executed, helping teams understand prior resolution attempts, avoid duplicate or ineffective actions, and accelerate root cause analysis.
• Commenting on insights: Users can now add comments directly to a Normalized Insight, enabling teams to collaborate during investigation, share context and findings, and document decisions or actions taken. This improves cross-team visibility and knowledge sharing throughout the insight lifecycle.

Removal of Insight Status Management: The ability to manually set or update insight status (open, in-progress, archived) has been removed from Normalized Insights. Users will no longer be able to modify insight status directly.

Tia Scripting

Tia Scripting is now generally available (GA) and production-ready.

Tia Scripting enables users to generate SCALE code by describing their requirements in plain language. Tia translates the input into SCALE code that meets those requirements.

Exchange rebranded to TeamViewer DEX Hub

The Exchange has been rebranded to TeamViewer DEX Hub. All existing references to 1E Exchange have been updated to align with TeamViewer branding. This is a branding update only and does not impact existing functionality.

User views

The DEX platform now includes a user preferences management system that persists and applies view settings consistently across all tables and screens in the platform UI.

Users can create, switch, update, and delete views, and save a specific view as the default to be applied each time a data table is loaded.

Notification badge for exports

When running an export on a data table within the platform’s new UI, you are now notified with a badge that the export is ready to be opened.

Long-Term Service Branch (LTSB) update

The next Long-Term Service Branch (LTSB) version of the 1E Windows Client is released with the May 2026 (26.5) release.

Each LTSB version is supported for 18 months, during which critical security and stability fixes are provided. No new feature updates are included in an LTSB version. All new features introduced during the year are bundled into the next annual LTSB release.

Customers who prefer continuous feature enhancements can remain on the regular bi-monthly release cadence. Refer to Long-Term Service Branch (LTSB).

Other improvements and fixes

Type Product/Client Issue ID Summary Enhancement Platform PLAT-27961 The IdP certificate expiry and Data Access token expiry notification emails now include a tenant identifier in the email body to assist administrators in multi-tenant environments. Enhancement Data Access PLAT-27636 Data Access now supports non-normalized software by device inventory data. Fix Platform PLAT-27375 We fixed an issue where exported CSV files contained all rows regardless of the applied filter. Exported CSV files now contain only the filtered rows that match the applied filter, regardless of whether the filtered column is visible or hidden. Fix Tia PLAT-27185 We fixed an issue where parameters were not visible in the Tia formula body when using dark mode. Parameters in the Tia formula body are now visible when using dark mode. Fix Client PLAT-26023 We fixed an issue where Diagnostics data in DEX was displaying incorrectly when a device lid was closed. This has been resolved, and data is now displayed. Original source

Exoprise released the following new features and updates in the first half of 2024.

Service Watch Active Test

Exoprise launched Service Watch Active Test, a combination of lightweight synthetics alongside the real user monitoring delivered by Service Watch Desktop. Combining synthetic tests from user endpoints enables IT teams to diagnose difficult network problems.

Active Test was a frequently requested feature enabling early detection of network problems that users experience when working remotely, on the road, or in a branch office. Use cases for lightweight synthetics from the user’s desktop include the following:

• Testing VPN performance and uptime
• Proactive testing VoIP and end-to-end network performance
• Testing access to on-premises hosted resources for branch office and remote users

Along with excellent network baselines generated by Active Test, alarms can be configured to proactively raise tickets or alert networking staff and decrease root-cause analysis for everyone.

Service Watch Active Test can be configured within the product and then enabled in a configuration or for each installation.

Service Watch alarm analytics

For Service Watch Desktop alarms, the emailer now supports clicking through to an analysis for the condition across Device Groups.

Improved licensing of Service Watch for macOS

Previously, Service Watch Active Test wasn’t included in macOS, but now it is. A single credit gets you six seats of Service Watch Desktop for macOS, which now includes Service Watch Active Test lightweight synthetic monitoring. Service Watch Desktop for macOS is the only solution for real-time network telemetry and path diagnostics for macOS.

Improved scorecards for Service Watch

Service Watch Desktop scorecards have been upgraded with improved Device Group filtering and selection, enhanced metric selection, and better drilldown to examine the top 20 devices for the affected metric.

Hiding or showing resources for Service Watch Browser

The Service Watch Browser analytics page can now be filtered to only show navigation versus showing both resource queries and navigation performance. When investigating the performance of SaaS apps that may be single page apps like Gmail, Outlook for Web, or Salesforce Lightning apps, you may want to focus on resource performance, navigation performance, or both.

Exoprise synthetic monitoring for Teams V2

Exoprise CloudReady synthetics now fully supports testing and monitoring Teams V2, audio, video, messaging, and more. Proactively monitor Microsoft Teams V2 without waiting for the call quality dashboard or for someone to be affected by bad networking.

Recently, Microsoft migrated most customers to the latest version of the Microsoft Teams client, and doing so has disrupted performance, capacity, and uptime for many customers. Test and monitor your Teams V2 networking migrating.

Simplified and improved SWD configuration

The Service Watch Desktop creation wizard has been improved and now enables the creation of Service Watch Browser filters at the same time as Desktop configurations.

Updated main grid for Service Watch Desktop

We've updated the Service Watch Desktop grids to support multiple views and multiple columns for more compact display and sorting.

Updated alarm feed

We’ve improved the pagination, selection, filter, and display for the alarm feed widget. The widget now includes support for Service Watch Desktop alarms as well as alarms from the CloudReady synthetics.

Network path segment analysis

We've greatly improved the network segment analysis for both Service Watch and CloudReady Synthetics.

Bug fixes

• We fixed a bug with Service Watch Desktop and India-based half-hour timezones that affected ISP placement.
• We fixed an issue with printing the newer dashboards and resolved some timeouts.
• We fixed an issue with AAD Graph Sensor detecting some error conditions.
• We fixed a bug where some Service Watch widgets were blank depending on the deployment state when the dashboards were created.
• We improved the detection of device ownership for Service Watch Desktop.

Original source

Versions and support

The 1E Client has not been released as part of the 1E Platform 9.1 SP2 release. It is recommended to use the 1E Client 25.5 Long-Term Service Branch (LTSB) for this release. The next 1E Client LTSB version is planned for the 1E Platform 26.5 release, and it will be supported. To download the latest 1E toolkit, please use the Support Portal.

It is recommended that customers using version 9.1 upgrade to 9.1 SP2. The only supported upgrade paths to 9.1 SP2 are from 9.1 OR 9.1.1.

Silent upgrade is not supported.

DEX Packs are included with the installer for our on-premises releases.

Improvements and fixes

If you are upgrading from 1E Platform 9.1 to 9.1 SP2, you first must install 1E Platform 9.1 and apply the following hotfix: Q23559 - Accumulated Hotfix for 1EPlatform Server v9.1.0.44.

Type Product Issue ID Summary

• Fix 1E Platform PLAT-21388 We fixed a lsass.exe memory consumption issue on our external response server, which was causing critical server functions to fail.
• Fix 1E Platform PLAT-21134 We fixed an issue where users with limited rights were receiving errors when creating Sentiment Surveys.
• Fix Content Distribution PLAT-18958 Users can now load Nomad Sites dashboards while navigating via Content Distribution.
• Fix Catalog PLAT-18867 CatalogAI is now able to connect to an SQL Server that is enabled for trusted connection.
• Fix 1E Platform PLAT-20304 When a user clicks to log out of the application, the associated session IDs/bearer tokens will now also be terminated on the application server.
• Fix Experience PLAT-14151 We fixed an issue where the Sentiment score was not getting populated while navigating to Categories in Experience.

All previous 9.1 and 9.1.1 fixes are included in the 9.1 SP2 release. For support for all previous 1E platform hotfixes, refer to this Support page.

Original source

This release includes enhancements and fixes for the Platform and Solutions.

TeamViewer DEX Hub update

TeamViewer DEX Hub (the Hub) has had the following UI enhancements:

• The module formerly known as TeamViewer Hub is now referred to simply as Hub within the platform.
• Tenants with any Solutions license can now access the Hub via the Solutions tab.

Versions and support

Applications and tools

Please review the list of supporting applications and tools, as it may change with each release. Associated resources can be downloaded from the DEX Support Portal.

Applications and tools | Updated with this release | Versions supported with this release
Client Deployment Assistant | | 26.3.0.19
TIMS | | 26.3.0.19
Content Distribution Tools | | 26.3.0.11
PXE Everywhere | | 26.1.0.4
1E SDK | | 26.1.0.11695
1E Toolkit | | 24.7.0.2
Product Pack Deployment Tool | | 24.12.0.12256
1E PowerShell Toolkit | | 1.2.33
DataSync Agent | | 1.3.0.28

Other improvements and fixes

For a new instance, DEX Packs are pre-loaded. If you are using an upgraded instance, you must download the latest DEX Packs from the Exchange.

Type | Product/Client | Issue ID | Summary
Fix | Platform | PLAT-26725 | We fixed an issue where users with custom roles assigned to many instruction sets (more than ~20) could not log in or experienced timeouts. These roles now load correctly without impacting login or UI performance.
Enhancement | Platform | PLAT-26713 | We improved notification emails by adding extra tenant-identifying information so admins can more easily recognize which tenant the message relates to.
Fix | Experience Analytics | PLAT-20551 | We fixed an issue where the parameters graph on the Metrics page of Experience Analytics was not displaying colors based on the score but now correctly reflects score-based colors.
Enhancement | Platform | PLAT-26961 | We improved notification emails so they now show the user’s display name and email address (with the display name linked to their email).
Fix | Solutions | DEXSOL-2064 | We fixed an issue where removing or changing a user’s Platform Solutions Core/Admin role didn’t update in Solutions. User permissions now correctly sync to match the current Platform role (including when a role is removed).
Enhancement | Inventory Insights | PLAT-25611 | We improved Inventory and Catalog data quality by enhancing normalization and usage-mapping (including better handling of multiple Vendor and Titles mapped to the same executable and more consistent install counts across views) to reduce Inventory/Reclaim discrepancies.
Enhancement | ServiceNow | PLAT-23429 | We improved the ServiceNowPublisher pipeline so it now sends delta updates and lets admins trigger resend attempts after connection failures, reducing long backoff delays and preventing large data spikes after outages.

Original source

Schedule

March 2026

Please note that all previous hotfixes from version 6.3 have been consolidated into the 6.4 release.

In the future, our development and support teams will prioritize hotfixes and critical updates for version 6.4. We strongly encourage all users to upgrade to this version to ensure they receive the most timely and effective support, and to benefit from the latest features and enhanced security.

Non-domain Intune device support

This enhancement allows users to access and utilize the Shopping application on devices that are not domain-joined, increasing accessibility and flexibility.

Key features

Branch management for Intune devices: We have enabled Shopping for Others for branch administrators for all Intune devices (Azure only devices), allowing a wider range of users to benefit from our services. Branch Management in Shopping allows Shopping administrators to organize devices into computer categories (branches). Each branch can have its own branch administrators and approval workflows.

Decoupling of Microsoft Configuration Manager in Shopping: We have removed the dependency of Microsoft Configuration Manager (earlier called SCCM) from Shopping. The application can now be installed or upgraded with or without a Microsoft Configuration Manager integration, which removes the hard dependency on Microsoft Configuration Manager for installation or upgrades.

Administrators can use this feature when installing or upgrading Shopping to version 6.4.

Other improvements and fixes

Type Product/Client Issue ID Summary Enhancement Shopping Central PLAT - 24757 Intune integration now requires client secrets for authentication apps instead of single-sign-on. An option to provide the client secret has been added to Shopping Central. Enhancement Shopping Central PLAT-22840 We have upgraded the VC++ runtime from Visual Studio 2013 to the latest Visual Studio 2022 version. Enhancement Shopping Central PLAT-26215 We have removed all references to WSA from the product. Fix Shopping Central PLAT-24008 We have fixed an issue where Shopping Central Service would crash while processing Intune orders if a device deregistered from Intune. Fix Shopping Central PLAT-18867 Platform instructions are now executed only if Shopping is licensed. Fix Shopping Central PLAT-26188 We have fixed an issue that was causing extreme slowness when setting an app to be deployable by both Configuration Manager and Intune. Original source

Schedule

March 2026

Versions of NightWatchman Enterprise applications

• NightWatchman Management Center 7.4.200.6
• Wakeup Server 7.4.190.4
• NightWatchman Agent 7.4.190.4
• Web Wakeup 7.4.200.1

Improvements and fixes

This release includes issue fixes and adds compatibility with Microsoft Configuration Manager 2509, Windows 11 25H2, Windows Server 2025, and SQL Server 2025.

Type Application Issue ID Summary

• Fix NightWatchman PLAT-16966 We have fixed an issue involving a memory leak in NWM.ServiceHost.exe, which caused high memory consumption and request timeouts, leading to log noise and operational errors.
• Fix Web WakeUp PLAT-13153 We have fixed an issue where the UI was not updating the wake-up status, despite logs confirming that the machine was woken.
• Fix NightWatchman PLAT-24353 We have fixed an issue where Notepad was not autosaving after shutdown by the NWM agent on Windows 11 version 23H2 due to an OS feature change. Notepad tabs are now automatically saved by the OS. Because of this, Nightwatchman scripts will no longer save Notepad sessions during power down on Windows 11 23H2 and later clients. Refer to Windows 1E NightWatchman Agent scripting reference.
• Fix NightWatchman PLAT-23709 We have fixed an issue where Nomad WakeUp requests failed to trigger NightWatchman, ensuring reliable endpoint wake-up.

Authentication change: From version 9.0 onwards, the integration requires the use of AuthProxy.

Version 9.2 update: AuthProxy is no longer required. Customers should update the NWM.ServiceHost.exe.config file with the following entry:

Replace https://tachyon.domain/Tachyon/api with the correct Platform URL for your environment. Refer to Installing and upgrading.

Original source

Versions of ServiceNow applications

The following applications are now compatible with the ServiceNow Zurich release:

• 1E Core 4.0.31
• 1E ITSM Connect 6.1.22
• 1E CMDB Connect 2.0.3
• 1E Service Catalog Connect 3.2.5
• 1E Virtual Assistant 3.2.13
• Service Graph Connector for 1E 4.0.33

Service Graph Connector for 1E

The following updates enhance the integration between the DEX Platform and ServiceNow, expand native SAM (Software Asset Management) capabilities, and enable organizations to further automate their software compliance and optimization workflows.

SAM Usage table population

The connector automatically populates the Software Asset Management (SAM) Usage table using data from existing Software Installation records. Refer to Software usage.

This feature does the following:

• Improves visibility into software consumption.
• Reduces manual effort in maintaining SAM data.
• Enables more accurate license compliance and optimization.

Populates Last Used field in Software Installation

This new logic updates the Last Used date and time in Software Installation records using data from the DEX Platform.

This feature does the following:

• Provides accurate insights into real software utilization.
• Helps identify unused or underused software for potential cost savings.
• Supports smarter decisions for renewals and license optimization.

The Last Used field in the Software Installation table is currently available only for customers using the 1E Platform on-premises.

Other features and enhancements

Type Application Issue ID Summary

Fix SGC for 1E ITSM-426 We have fixed an issue where the Assigned To field was not populated correctly due to inconsistencies in device or user mapping.

Original source

1E Platform 23.11 SP1 release notes

Schedule

Platform Date Time from (UTC) Time to (UTC) All instances July 17, 2024 5 AM 5:30 AM

Improvements and fixes

New and updated product packs are available in the 1E Exchange.

Type Product/Client Issue ID Summary Enhancement 1E platform PLAT-10323 You can now view and log in to 1E Solutions using a single 1E portal. Enhancement 1E platform PLAT-8654 You can now access 1E Solutions within the 1E Portal alongside platform modules. Fix 1E platform PLAT-9495 We have made fixes enabling you to load group memberships and list the groups a user belongs to. You can now also access large group memberships using Okta. Fix 1E platform PLAT-8495 We have fixed an issue where a 503 error was displayed when updating a policy. Fix 1E platform PLAT-8335 We have fixed an issue that delayed management group updates. This fix helps you make changes to sending instructions, automations, and reporting. Fix 1E platform PLAT-8334 You can now authenticate using Okta. Fix Endpoint Troubleshooting PLAT-8785 End users can now add or edit a trigger in Endpoint Automation. Fix Endpoint Troubleshooting PLAT-8787 We have fixed the schedule functionality. Users can now schedule tasks. Enhancement Experience Analytics PLAT-7934 The boot metric is now macOS only, and we have removed hard page faults. Fix Experience Analytics PLAT-6711 We have fixed the device performance events shown on the Events drawer. Original source