Zendesk Release Notes

This week's release notes include:

• Support
• Voice
• Zendesk Workforce Management (WFM)
• App Marketplace
• Products with no updates this week

Support

New:

• Connect your custom objects to your knowledge base with new lookup relationships to Guide articles.

Voice

Fixed:

• Fixed an issue that prevented agent-to-agent SIP calls transfers from completing for accounts that have no phone numbers.
• Fixed an issue where some calls stayed in wrap-up past the configured time.

Zendesk Workforce Management (WFM)

New:

• Bulk actions for assigning and unassigning users to or from WFM workstreams.

App Marketplace

New:

• Multi Tickets Link (Support, paid)
  • Multi Tickets Link helps you create multiple child and grandchild tickets for a single parent ticket. The ticket ID, title, and status information will be linked.
• Disable Form Change (Support)
  • Disable Form Change helps Zendesk admins control access to the ticket form selector inside the Agent Workspace. It prevents unauthorized or accidental changes to the ticket form, ensuring that only the right users can modify ticket structure. Restrict form editing for selected groups, roles, or user tags, allow specific agents to edit forms using an allowlist tag override, and show a minimal in-app indicator so agents know when form locking is active.
• HTML Embedder (Support)
  • HTML Embedder allows Zendesk agents to display configured HTML content securely within the Zendesk interface, reducing context switching and improving workflow efficiency. From the app, edit the content you want displayed in the app using HTML, save, and it will show up for all your agents that the app is activated for.
• Zoom Phone By Sandeza (Support)
  • Zoom Phone by Sandeza brings seamless integration of Zoom Phone inside Zendesk. It allows support agents to handle calls, view customer data, and manage tickets without leaving Zendesk. This integration ensures a unified workspace where every call and ticket is connected for a complete customer view.
• What’s On! (Support, paid)
  • What's On! is a lightweight internal bulletin board that helps your Zendesk Support team stay up to date with the latest issues, promotions, and operational announcements — without ever leaving the ticket view. The app automatically displays selected help center articles labeled 'whats_on', grouping them into dynamic categories.

Products with no updates this week

• Copilot
• AI Agents Advanced
• Admin Center
• Knowledge
• Messaging and live chat
• Mobile
• Explore
• Zendesk QA

Original source Report a problem

This week's release notes include:

• Copilot
• Voice
• App Marketplace
• Products with no updates this week

Copilot

New:

• We’ve enhanced the Copilot ticket summarization feature. You can now include both public replies and internal notes from a ticket's conversation. The word limit has also been expanded, and ticket summaries capture more ticket context, including the core problem.

Voice

New:

• Talk customers using Copilot can now get real-time AI suggestions for agents during live voice calls, offering instant, context-aware recommendations from your help center content to help resolve customer issues more efficiently. For more information, see Using real-time AI suggestions for voice calls.

App Marketplace

New:

• TalentPop (Support)
  • TalentPop is a customer service management agency and help desk implementation partner that helps E-Commerce teams unlock better insights around customer service. The TalentPop Zendesk App allows secure integration with your Zendesk account. Once installed, the app enables TalentPop to access relevant support data, such as ticket volume, response times, resolution rates, and CSAT, through Zendesk APIs.
• Trello by Integratecloud (Support)
  • Trello by Integratecloud enables agents to create, link, and manage Trello cards directly from Zendesk tickets, ensuring seamless collaboration between support and project teams.
• Toggl Time Tracking (Support) (paid)
  • Toggle Time Tracking allows you to track time on Toggl directly from a ticket in Zendesk, without having to switch contexts. Start, stop, and save timers to Toggl. Easily search for projects and tags with dropdowns. The description is prepoulated with ticket summaries, and running timers are remembered. Zendesk Workforce Management (WFM)

Products with no updates this week

• Support
• AI Agents Advanced
• Admin Center
• Knowledge
• Messaging and live chat
• Mobile
• Explore
• Zendesk QA
• Zendesk Workforce Management (WFM)

Original source Report a problem

Copilot

New:

• Released custom fields in entities.
• Released ticket summaries in reporting, views, as placeholders, and via the API.

App Marketplace

New:

• Ticket Time Analyser (Support) (paid)
  • Ticket Time Analyser is ideal for support teams who need detailed insights into ticket workflow through status changes. The app enhances your Zendesk experience by giving you access to real-time status tracking, time duration analysis, comprehensive reporting, flexible analysis options, and performance insights. Track things like average handling time per agent and ticket, monitor status change patterns and workflow efficiency, identify tickets with longer resolution times, and more.
• Time in Status (Support) (paid)
  • Time in Status helps you analyze how long each ticket spends in different statuses within Zendesk. By providing a clear breakdown of ticket timelines, the app allows support teams to identify workflow delays, improve SLAs, and boost overall productivity.
• Send Self-Service (Support)
  • Send Self-Service streamlines customer interactions by enabling agents to instantly share secure digital forms, interactive flows, and self-service tasks directly within tickets.

Zendesk Workforce Management (WFM)

New:

• Added bulk actions for assigning and unassigning users to or from WFM teams.

Products with no updates this week

• Support
• AI Agents Advanced
• Admin Center
• Voice
• Knowledge
• Messaging and live chat
• Mobile
• Explore
• Zendesk QA

Original source Report a problem

Click Follow in the What's New section to be notified each month when the What's New is published. Check out what's new in the last month:

• Support
• Zendesk Suite
• AI agents
• Objects and rules
• Accounts and billing
• Security
• Help center
• Quality assurance
• Workforce management
• Developer

Also, don't miss:

• Zendesk early access programs
• What's new videos on YouTube

Support

• The Ticket settings page in Admin Center has been modernized. This update streamlines the layout, separates key ticket settings into clearer, expandable sections, and provides new features and controls for managing your ticketing configurations.
• Auto assist performance metrics display on the Procedures page in Knowledge admin. This helps you understand how frequently auto assist follows your procedures and how agents benefit from them. See Viewing and managing procedures for auto assist.
• New configuration settings for side conversations in Admin Center give admins greater control over ticket conversation performance. New settings include:
  • Only show agent email addresses, which allows admins to restrict which addresses are autocompleted when adding a user to a side conversation. This setting is off by default.
  • Allow dynamic subdomain detection, which lets admins loosen certain requirements on how their Teams tenants are set up. This setting is recommended only when standard troubleshooting can’t resolve an intractable problem, and is off by default.
  • Use signatures in side conversations, which lets admins to control whether signatures are included in side conversations, and whether agent or brand signatures are used. This setting is on by default. Previously, these configuration options were available only with assistance from the Zendesk Customer Support team. See Activating and configuring side conversations.
• Intelligent triage is now available for voice calls. This helps you get structured insights on intent, entity, sentiment, and language that power smarter post-call automations, richer reporting, and continuous workflow improvements. See Automatically detecting customer intent, sentiment, and language.
• Ticket summaries generated by Zendesk Copilot AI are now stored in a new ticket field. This means that you can use ticket summary fields in your reports, views, as placeholders, and via the API. See About ticket summarization.
• Brand memberships can now be managed directly from the agent's profile. See Restricting agent ticket access by brand.
• Assigning brands to new team members has been streamlined. Instead of manually assigning brands every time you add a team member, you can now assign team members to all brands by default, drastically reducing admin overhead. See Configuring brand membership settings for new team members.
• If Agent as requester settings hide internal notes, agents lose access to their tickets if they don’t belong to the ticket's group or brand. This allows agents to submit tickets on behalf of others while controlling ticket access and visibility. See Restricting agent access on tickets where they're the requester.
• A new granular permission is available that allows agents in custom roles to create and edit end users without the ability to delete them, enhancing security and operational control by decoupling these actions. See Creating custom roles and assigning agents.

Zendesk Suite

• A simple setup wizard for macros is available to help Zendesk Suite trial customers get started creating macros. The wizard provides admins with some example macros they can activate to help their agents solve tickets quickly and avoid repetitive tasks. See Saving time with macros.

AI agents

• (Essential) Instructions are now available for email AI agents. Instructions let you control AI agent responses in ways beyond customizing their default persona options. When you create an instruction, you can specify which channel type (messaging or email) it should apply to. See Using instructions to influence AI agent responses.
• (Advanced) Accessing and managing user permissions for the AI agents - Advanced add-on is now easier. You can now access AI agents - Advanced directly from the Zendesk product tray from anywhere in the suite. Additionally, you now manage user access to the add-on through Admin Center, rather than within the add-on itself. See Accessing the AI agents - Advanced add-on and Managing user access to advanced AI agents.
• (Advanced) A new default landing page in AI agents - Advanced provides quick access to overall performance metrics, relevant actions, and helpful resources. This page makes it easier to build, launch, and monitor advanced AI agents. See Using the dashboard to monitor and manage advanced AI agents.
• (Advanced) A new Analytics dashboard provides a comprehensive, at-a-glance view of your organization’s overall advanced AI agent performance. This dashboard simplifies reporting for AI agents - Advanced so you can focus on the metrics that matter most. See Analyzing advanced AI agent performance with the Analytics dashboard.
• (Advanced) You can choose which messaging channels an advanced AI agent should be the default responder for. When you assign the default responder role to an advanced AI agent, it becomes the first responder in a customer conversation. This means when a customer contacts support through one of your messaging channels, the AI agent manages the interaction. See Setting an advanced AI agent as the default responder for a messaging channel.
• (Advanced) For AI agents with agentic AI, a version history is maintained for each generative procedure. This means you can quickly restore a previous version of a procedure if a newer version includes changes you don’t want to keep. See Viewing and restoring previous versions of generative procedures.
• (Advanced) A new setting gives you greater flexibility in handling customer-spoken languages in AI agent conversations. If you officially support a limited number of languages but still want to allow customers to communicate in any language, you can prevent the system reply from triggering when the active_language parameter is already set. See Preventing the unsupported language reply from triggering.

Objects and rules

• Admins can now set permission restrictions on custom object records to control which records are accessible to end users and agents in custom roles to view, add, update, and delete. Admins can define access rules and apply them individually to each permission for each end user and custom role. If a permission to view, add, update, or delete is selected and no access rule is applied, that role has access to all of the object's records for that function. See Refining custom object record permissions with access rules.

Accounts and billing

• Self-service customers can trial and purchase Zendesk Employee Service Suite plans. Previously, they had to contact Zendesk Sales to start a trail and purchase these plans. See Buying Zendesk Suite with a trial.

Security

• Admins can turn on an expiration period for public attachments sent to end users or recipients. Attachment expiration allows attachments to remain publicly accessible for a designated period, after which they become private and require user authentication to access. See Setting an expiration period for public attachments.

Help Center

• Admins can control the visibility of requests across brands. See Configuring the visibility of user requests across brands in the help center Customer Portal.

Quality assurance

• Zendesk QA user and license management has moved to Admin Center. See Understanding roles and permissions in Zendesk QA.
• Zendesk QA prompt-based AI insights is now available. By using or modifying our ready-to-use AI prompts or crafting new ones, you can ask targeted questions about conversations using natural language and automatically score or flag them based on your criteria. See About AI insights in Zendesk QA.

Workforce management

• Zendesk Workforce Management (WFM) has two new run events for early and late to start and end day automations. These events dynamically identify deviations from planned schedules, allowing users to receive notifications and perform automated actions, such as clocking out users and deleting their timesheets. See Creating WFM automations to manage agent activity.
• WFM now supports CSV exports of the Agent activity timeline. This functionality allows teams to access, analyze, and report on agent activities outside the WFM interface, unlocking more powerful insights across planning, compliance, and performance use cases. See About the Agent activity page.

Developer

• A new Incremental Custom Object Records Export API makes it easy to keep track of records that have been added and modified for a custom object. See Incremental Custom Object Records Export, Cursor Based.

Original source Report a problem

This week's release notes include:

• Support
• AI Agents Advanced
• Copilot
• App Marketplace
• Products with no updates this week

Support

New:

• A new, modernized version of the ticket settings page is now available in Admin Center. This update streamlines the layout, separates key ticket settings into clearer, expandable sections, and provides new features and controls for managing your ticketing configurations.
• For better accuracy and efficiency, the default automation responsible for transitioning tickets from Solved to Closed has been updated to find tickets throughout the hour, not just at the top of the hour. This change will not impact any current automation settings. More information can be found here.
• Introducing Record-level permissions on custom objects with Access Rules.

Fixed:

• Restarted the roll-out of Incremental exports after fixing issues around the deletion of records.

AI Agents Advanced

New:

• In the Dialogue Builder, select inputs have been replaced by Zendesk Garden components, which allow searching multi-select lists, like the segments selector on conditional blocks.
• When integrating AI Agents with messaging, templates previously did not work when the messaging toggle was activated. They will work going forward.
• AI translation for articles: we extended the limits for excluded terms from 50 to 300
• Quick answers in Agent Workspace: available for all accounts that include Knowledge. If you haven’t unchecked the settings, Quick Answers started working on September 25. Read more in Announcing quick answers availability to all Suite and Knowledge customers
• Admins can now understand their auto assist procedure performance directly from the procedure page in Knowledge admin. Read more in Announcing auto assist procedure insights.

Fixed:

• An issue was fixed that prevented the Link to... block from being searchable in the AI agents Advanced dialogue builder.
• Automated resolutions for accounts in pod 19 were not being counted for autoreplies based on intelligent triage from July 17 to approximately August 29. The issue was remediated and these automated resolutions are being counted as expected as of August 29.

Copilot

New:

• We introduced new AI Hub recommendations for Auto-Assist and Macro Suggestions

App Marketplace

New:

• Primary-From Address Swapper (Support) (paid)
  • Primary-From Address Swapper swaps the main email address of the end-user with an alternative email address when replying to a message with an alternative email address. Any response by the agent thereafter will be sent to the swapped, alternative address, which will replace the main address in the member account information. The original main address will be stored as an alternative address.
• Iframe Embedder (Support)
  • Iframe Embedder allows Zendesk agents to securely embed and display external web pages within the Zendesk interface. By keeping all the necessary tools inside Zendesk, agents can reduce context switching, save time, and improve overall efficiency.
• Custom Notifications (Support) (paid)
  • Custom Notifications helps support leaders communicate effectively with their teams by sending targeted announcements directly within Zendesk. Notifications can appear as top-bar alerts or full-screen modals, ensuring important updates are seen and acknowledged by the right agents at the right time.

Products with no updates this week

• Admin Center
• Voice
• Knowledge
• Messaging and live chat
• Mobile
• Explore
• Zendesk Workforce Management (WFM)
• Zendesk QA

Original source Report a problem

This week's release notes include:

• Support
• AI Agents Advanced
• Products with no updates this week

Support

• New:
  • We released incremental export APIs for custom objects to help customers build reports on their custom object data in external reporting tools.

AI Agents Advanced

• New:

  • CSAT: Agents can rate their own tickets where they are requestors. For this to work in messaging, help center authentication must be enabled in the Web Widget. See Turning on help center authentication
  • Service catalog: Released the unified request view.

• Fixed:

  • CSAT: Agents can no longer change a CSAT score for tickets they are not requestors of if they discover a link.

Products with no updates this week

• Admin Center
• Voice
• Copilot
• Knowledge
• Messaging and live chat
• Mobile
• Explore
• App Marketplace
• Zendesk Workforce Management (WFM)
• Zendesk QA

Original source Report a problem

Copilot

New:

• Intelligent triage for voice calls helps you get structured insights on intent, entity, sentiment, and language that powers smarter post-call automations, richer reporting, and continuous workflow improvements.

App Marketplace

New:

• Rulebase (Support)
  • Rulebase automates QA, compliance, and back-office operations for banks and fintechs. Instead of manually reviewing a fraction of tickets, Rulebase reviews 100% of customer interactions, automatically flagging service quality issues, SLA breaches, and compliance risks in real time.
• ZeroSpam (Support)
  • ZeroSpam stops spam tickets that fill up your support queue. No more sales emails, fake orders, or robot messages wasting your team's time. New tickets get checked instantly. Spam gets tagged and moved away from your main queue. Check blocked tickets in the 'ZeroSpam' view. Fix mistakes with one click.
• User Export Pro (Support) (paid)
  • User Export Pro gives Zendesk admins the fastest way to export and analyze user data — without leaving the agent workspace. It applies rich filters (role, tags, organizations, login activity, custom roles) to narrow results, shows instant previews, and exports up to 10,000 records to CSV or JSON with a single click. It’s ideal for audits, compliance checks, BI workflows, and migrations.
• Seel (Support)
  • Seel revolutionizes e-commerce protection by offering comprehensive Worry-Free Purchase protection and return management solutions that protect both merchants and customers throughout the entire shopping journey. The Seel Zendesk App transforms customer support operations for e-commerce merchants by providing support teams with instant access to protection contracts, claims, and return information directly within their Zendesk interface.
• Easy Merge (Support) (paid)
  • Easy Merge helps support teams work smarter by quickly finding and merging related tickets from the same requester, all without leaving the Zendesk ticket sidebar. By consolidating duplicates into a single thread, agents can provide faster, more accurate resolutions while improving overall ticket hygiene.
• Advanced End User Merge (Support)
  • Advanced End User Merge automatically shows potential duplicates in the ticket sidebar, so your agents can merge profiles with a single click.

Products with no updates this week

• Support
• Admin Center
• Voice
• AI Agents Advanced
• Knowledge
• Messaging and live chat
• Mobile
• Explore
• Zendesk QA

Original source Report a problem

Support

New:

• Sender Authentication improvements: We've rolled out authentication support and policies for auto-forwarded email traffic, utilizing ARC (Authenticated Received Chain) headers in our analysis to better preserve and rely on the authentication state when the email arrives at the forwarding domain
• Exchange Connector and Gmail connector import functionality: We have increased the number of recent emails that the Gmail connector will import upon initial connection from 50 to 300, and added new import functionality for the Exchange Connector, also importing the 300 most recent emails.
• You can now build filter data availability in all lookup relationship fields, across all objects. Additionally, two new operators are now supported for filtering lookup relationship field values: matches and does not match. This makes it possible to include or exclude records based on any field's value. For example, if a ticket has a dropdown field named Product category and a lookup field named Product, it is possible to configure the Product field to only allow the selection of products that match the value in the ticket's Product category field. This sort of filtering on lookup relationship fields can significantly improve the agent and end-user experiences because it displays only relevant options, reducing errors and increasing efficiency.

AI Agents Advanced

New:

• We launched the Looker experience to the first tranche of all remaining customers. This release includes:
  • Custom resolutions for existing customers only
  • Unifying the funnel-based metrics into Assisted and Handled
• New events are available under Events and actions. The "procedure ended" and "knowledge answer provided" events can be used to trigger actions.

Copilot

• Intelligent Triage: Released a new version of the sentiment model with more precise sentiment detection, enhanced multilingual accuracy, and sharper sentiment categories.

Knowledge

Service catalog

• Released the service catalog to general availability. It allows users to easily find and request services and assets from your private help center.

Zendesk Workflow Management (WFM)

New:

• Reporting and Monitoring:
  • Agent Activity page: Zendesk WFM now allows you to export a structured CSV of your agent activity timeline directly from the Agent Activity page. This export includes all agent activities, workstreams, general tasks, and untracked time, organized by start and end times for the selected day. With this new functionality, managers and analysts can easily access raw activity data, bring it into external tools, and unlock deeper insights for planning, compliance, and performance analysis. Available today to all Zendesk WFM customers, no setup required..
  • Reports: When grouping by organization in reports, users will now see a clearer distinction between actual organizations and other types of data. Metrics related to non-ticket activity (such as general tasks) and ticket data with no associated organization will now appear under clearly labeled categories like “Non-ticket activity” and “N/A”. This makes it easier to understand precisely where your data comes from and ensures more accurate reporting.
• Automations:
  • New run events released: early to and late to
  • New conditions released: start day and end day

Fixed:

• Reporting and Monitoring:
  • Agent Activity page: Fixed a bug that was not allowing editing of activities for customers who have omnichannel routing enabled.

App Marketplace

New:

• Ticket Fields to User Fields Copier (Support) (paid): Ticket Fields to User Field Copier helps you transfer data in ticket fields to user fields automatically. By specifying the target ticket field ID, the information can be transferred to user fields. Fields that can be copied include name, phone number, tags, details, and notes. You can also customize the process by entering field IDs and keys. If the destination field already contains information, it will generally be overwritten. If the destination field allows multiple values, the new information will be appended instead of overwriting existing content.
• 8returns Agent (Support): 8returns Agent is a support app that displays the details of customers' returns right from their support ticket. It helps support agents to access return information and provide better customer service quickly. The app integrates seamlessly with the 8returns platform, allowing agents to view return details and status without leaving the support interface.

Products with no updates this week

• Admin Center
• Voice
• Messaging and live chat
• Mobile
• Explore
• Zendesk QA

Original source Report a problem

Admin Center - New

• We've introduced a new page called External OAuth clients in Admin Center. This page displays a list of apps and integrations that use external OAuth (also known as global OAuth) to authenticate and connect to your Zendesk account.

• As part of the removal of support for password access for API authentication, we've proactively turned off and removed this capability for accounts where our records show no usage of the feature for more than the past 90 days. Additionally, accounts that turn off password access will now automatically be enrolled in two-step verification.

• The continued rollout for two-step verification for phase 2 started on August 19 and was completed on August 28. The third and final rollout will begin in October.

• The default content for the welcome email has been updated for clarity and a better user experience. This applies to new accounts only.

Copilot - New

• We've introduced 15 new recommendation types for the Copilot add-on.

App Marketplace - New

• Worktual Contact Centre (Support): Worktual Contact Centre is a cloud-based communications platform designed for businesses and powered by tailored AI solutions. Worktual Contact Centre for Zendesk enables agents to streamline their daily workflows with critical features, including click-to-dial, inbound calling, and omnichannel chat. It enhances your CRM experience by improving workforce productivity, increasing call efficiency, and strengthening customer interactions. The Worktual Contact Centre for Zendesk integration can be quickly deployed on the Zendesk Web App and managed by IT admins. No additional software or hardware is required for installation, maintenance, or upgrades.

• MIDOCO App by INSPITEC (Support): MIDOCO App by INSPITEC automatically provides all relevant customer and booking data from MIDOCO when opening or creating a ticket – no system switch or manual data search required. Whether via email, phone, or chat, a live search is performed in MIDOCO based on the contact information in the ticket. A clear overview of the customer profile is returned, including all bookings and associated travel orders, with detailed information on bookings such as package tours, flights, hotels, insurance, car rentals, and more. Tickets can be linked or unlinked to a customer or booking with the click of a button, allowing for a direct jump into MIDOCO for detailed processing.

• Arlo Interactions (Support): Arlo Interactions allows your agents to view the course and event registration held in Arlo for your customer, in either the ticket or customer view. The agent will be able to identify when the customer was registered in Arlo, their current status, and the courses and events for which the customer has registered.

Original source Report a problem

Admin Center

New

• We've introduced a new page called External OAuth clients in Admin Center. This page displays a list of apps and integrations that use external OAuth (also known as global OAuth) to authenticate and connect to your Zendesk account.
• As part of the removal of support for password access for API authentication, we've proactively turned off and removed this capability for accounts where our records show no usage of the feature for more than the past 90 days.
  • Additionally, accounts that turn off password access will now automatically be enrolled in two-step verification.
• The continued rollout for two-step verification for phase 2 started on August 19 and was completed on August 28. The third and final rollout will begin in October.
• The default content for the welcome email has been updated for clarity and a better user experience. This applies to new accounts only.

Copilot

• We've introduced 15 new recommendation types for the Copilot add-on.

App Marketplace

New

• Worktual Contact Centre (Support)
  • Worktual Contact Centre is a cloud-based communications platform designed for businesses and powered by tailored AI solutions. Worktual Contact Centre for Zendesk enables agents to streamline their daily workflows with critical features, including click-to-dial, inbound calling, and omnichannel chat. It enhances your CRM experience by improving workforce productivity, increasing call efficiency, and strengthening customer interactions. The Worktual Contact Centre for Zendesk integration can be quickly deployed on the Zendesk Web App and managed by IT admins. No additional software or hardware is required for installation, maintenance, or upgrades.
• MIDOCO App by INSPITEC (Support)
  • MIDOCO App by INSPITEC automatically provides all relevant customer and booking data from MIDOCO when opening or creating a ticket – no system switch or manual data search required. Whether via email, phone, or chat, a live search is performed in MIDOCO based on the contact information in the ticket. A clear overview of the customer profile is returned, including all bookings and associated travel orders, with detailed information on bookings such as package tours, flights, hotels, insurance, car rentals, and more. Tickets can be linked or unlinked to a customer or booking with the click of a button, allowing for a direct jump into MIDOCO for detailed processing.
• Arlo Interactions (Support)
  • Arlo Interactions allows your agents to view the course and event registration held in Arlo for your customer, in either the ticket or customer view. The agent will be able to identify when the customer was registered in Arlo, their current status, and the courses and events for which the customer has registered.

Products with no updates this week

• Support
• Talk
• Knowledge
• AI Agents Advanced
• Messaging and live chat
• Mobile
• Zendesk Workflow Management (WFM)
• Explore
• Zendesk QA

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