All Zendesk Release Notes

Zendesk

Release notes through 2025-08-29

August 29, 2025 This release date was parsed from the original source when it was added (Sep 4, 2025). Original Source

Admin Center unveils External OAuth clients page; Copilot adds 15 new recommendations; App Marketplace introduces Worktual Contact Centre (Support); some products show no updates.

• Admin Center

  New: • We've introduced a new page called External OAuth clients in Admin Center. This page displays a list of apps and integrations that use external OAuth (also known as global OAuth) to authenticate and connect to your Zendesk account. • As part of the removal of support for password access for API authentication, we've proactively turned off and removed this capability for accounts where our records show no usage of the feature for more than the past 90 days. ◦ Additionally, accounts that turn off password access will now automatically be enrolled in two-step verification. • The continued rollout for two-step verification for phase 2 started on August 19 and was completed on August 28. The third and final rollout will begin in October. • The default content for the welcome email has been updated for clarity and a better user experience. This applies to new accounts only.

Zendesk

Release notes through 2025-08-29

August 29, 2025 This release date was parsed from the original source when it was added (Sep 2, 2025). Original Source

Admin Center security and UX updates, 15 new Copilot recommendation types, and three new Marketplace apps added.

• Admin Center - New

  We've introduced a new page called External OAuth clients in Admin Center. This page displays a list of apps and integrations that use external OAuth (also known as global OAuth) to authenticate and connect to your Zendesk account.

Zendesk

Release notes through 2025-08-29

August 29, 2025 This release date was parsed from the original source when it was added (Sep 3, 2025). Original Source

No updates this week for Support, Talk, Knowledge, AI Agents Advanced, Messaging & Live Chat, Mobile, Workflow Management, Explore, or Zendesk QA.

• Products with no updates this week

  Support, Talk, Knowledge, AI Agents Advanced, Messaging and live chat, Mobile, Zendesk Workflow Management (WFM), Explore, Zendesk QA

Zendesk

What's new in Zendesk: September 2025

August 28, 2025 This release date was parsed from the original source when it was added (Sep 3, 2025). Original Source

Updates add smarter filtering, richer messaging, AI-assisted workflows and insights, improved routing/imports/authentication, trial setup wizards, and OAuth admin controls.

• Enhanced dynamic filtering for lookup relationship fields

  makes it possible to build filter data availability in all lookup relationship fields, across all objects. Additionally, filtering lookup relationship fields now supports the operators matches and does not match, making it easier to include and exclude data. See Using lookup relationship fields.

Zendesk

What's new in Zendesk: September 2025

August 28, 2025 This release date was parsed from the original source when it was added (Sep 4, 2025). Original Source

New features: dynamic lookup filtering; omnichannel routing UI; department spaces with routing; email import for support addresses; sender authentication; RTF in web/mobile; macros in auto‑assist; image uploads; AI recommendations; and a setup wizard for triggers/automations.

• There are new recommendations based on intelligent triage entities, sentiment, and language

  Previously, only intent-based recommendations were available. See Reviewing and implementing AI recommendations to automate tasks.

Zendesk

Release notes through 2025-08-22

August 22, 2025 This release date was parsed from the original source when it was added (Sep 4, 2025). Original Source

Copilot enables admins to add existing macros to auto assist; AI Agents Advanced adds hiding/disabling 'Collect parameter' branches; App Marketplace introduces HelloSend integration.

• Copilot

  New: • We’ve introduced the ability for admins to add existing macros in auto assist procedures. This means that auto assist can suggest macros to agents.

Zendesk

Release notes through 2025-08-15

August 15, 2025 This release date was parsed from the original source when it was added (Sep 4, 2025). Original Source

Admin Center deprecates password API access; Copilot adds analytics tab; iOS SDK v2.33.0 with getCurrentUser() and iOS 14+; App Marketplace adds Change Requester tool.

• Admin Center

  New: • As part of the removal of support for password access for API authentication, we've proactively turned off and removed this capability for accounts where our records show no usage of the feature for more than the past 90 days.

Zendesk

Release notes through 2025-08-08

August 8, 2025 This release date was parsed from the original source when it was added (Sep 4, 2025). Original Source

New features: ban IPs in messaging, Admin AI for account queries, removal of API password auth, and updated external support address flow.

• Support

  New: When adding a new external email support address, the “Connect other” option is no longer available. The “Connect external address” option now incorporates both workflows in a single selection.

Zendesk

What's new in Zendesk: August 2025

August 1, 2025 This release date was parsed from the original source when it was added (Sep 4, 2025). Original Source

New Admin Center controls (draft mode, plan view); Support upgrades: approvals, side conversations, guidelines, Copilot boosts, triage, intents, linked actions, auto‑assist.

• Admin Center

  A new setting is available to turn on draft mode for comments by default. Instead of requiring each agent to turn on draft mode for themselves, admins can set draft mode to be on by default for all agents in all tickets. See Automatically activating and deactivating draft mode. Docs

Zendesk

What's new in Zendesk: August 2025

August 1, 2025 This release date was parsed from the original source when it was added (Sep 2, 2025). Original Source

Zendesk adds admin, messaging, Support and AI improvements plus knowledge, voice, WFM, analytics updates. Security and integrations get stronger controls, encryption and privacy.

• Admin Center

  A new setting is available to turn on draft mode for comments by default. Instead of requiring each agent to turn on draft mode for themselves, admins can set draft mode to be on by default for all agents in all tickets. See Automatically activating and deactivating draft mode.