Canny Release Notes

The Canny Ideas beta is now available to all teams on the Core plan.

Ideas is the centralized home for all your customer feedback inside Canny. It's where your team prioritizes feedback coming in from sales calls, support conversations, and your feedback portal.

Feedback automatically triaged to the right team

Groups in Ideas represent your product areas or teams. As feedback flows in from Intercom, Slack, Gong, and your portal, Autopilot triages it into the right groups.

Connect feedback to revenue

Insights carry customer and company context so you can answer the questions that actually drive prioritization:

How much existing ARR is tied to this idea?

Which missing features are blocking your biggest deals and renewals?

How much closed-lost revenue last quarter mentioned this feature?

Learn more about Ideas in this help article

Join the beta

Click on your profile in your Canny admin to see the "Join Ideas beta" option. If you need more time to trial Canny, reach out to our team to get you set up.

Many teams work in Slack so we're enabling new workflows by sending relevant notifications. Here are two new ones:

DMs to account owners when ideas marked as complete

When an idea moves to a Complete status, account owners get a Slack DM with the customers they own who shared insight on that feedback. It allows customer success and sales to close the loop with their customers and prospects.

The DM lists each company and (if available) links straight to its Salesforce or HubSpot record so they can jump in and follow up.

For this to work, you'll need the account owner field mapped under your company data settings:

DMs to owners when ideas are assigned

When ideas are assigned to an owner, they will get a Slack DM. This helps you stay on top of important work.

These DMs are available for teams on all plans.

Insights now support attachments, so you can include files alongside the feedback you capture.

This is helpful when you want to add deeper context. Consider adding things like a screenshot from a support ticket, a transcript from a customer call, or a PDF from a user research interview. Attaching these directly to the insight keeps everything in one place.

There are three ways to add an attachment to an insight:

• Click the Add attachments button
• Drag and drop a file
• Copy and paste a file directly into the insight box

This feature is available to all teams in the Ideas beta.

This update is relevant for teams in the Ideas beta using the feedback portal. Ideas are all private to your internal team unless they are published to your portal.

When an idea is published, you’ll see that you can switch between the Internal view and the Portal view.

Ideas will remember which view you were looking at as you switch between ideas. If you change views inside the drawer, we save that choice for the next idea you open.

Note: ideas that aren't published can only open in Internal view, even if you were last on the Portal view.

Autopilot now shows you which calls and conversations were processed where no feedback was found.

This makes it easier to track Autopilot’s activity and see reasoning for why no feedback was captured. The “View original” button takes you to the source call or conversation.

Some of the reasons refer to feedback that Autopilot currently skips like bug reports. Let us know if there’s a type of feedback that you want Autopilot to capture.

Visit the No feedback found page in Autopilot to check it out.

This is available for teams on all plans.

We've updated GitHub, Jira, ClickUp, and Linear so that status syncing works in both directions. Update an idea’s status in Canny and it reflects in your PM tool’s linked task automatically, and vice versa.

This pairs well with Ideas and Portal status syncing, which lets you map internal Ideas statuses to Portal statuses. Together, this means status changes in your PM tool, Ideas, or Portal will update everywhere.

Our Azure DevOps and Asana integrations will soon support two-way status sync, too.

Note: This is only available to all teams in the Ideas beta. Ideas now have a one-to-one relationship with linked tasks or issues. If you're not in the Ideas beta, your PM integrations will continue to work as before.

Status mapping replaces any previous rules. Go to your integration’s settings page and set up your mapping.

GitHub status mapping

Jira status mapping

ClickUp status mapping

Linear status mapping

In Ideas, there are two types of statuses:

• Idea status - this is internal only, to keep your team up to date
• Portal status - this is visible to end users

We have kept these separate because teams often want more granularity internally, whereas the portal can be more high-level.

Instead of updating portal statuses manually, you can now map your internal idea statuses to portal statuses. Define your mappings once, and status updates sync automatically in both directions.

How the sync works

Set up your mappings under the new Status mapping settings page. Each internal idea status can optionally be mapped to a portal status. You can also choose whether end users get notified when a status changes.

When an idea is updated, the linked feedback updates to its mapped portal status. It works the same way in the other direction, with one caveat. If multiple portal statuses map to the same idea status, the idea status is updated to the one that appears highest in your list.

Take this example:

With this mapping:

• If you update an idea to "Ready For Eng", the portal status updates to “Planned”
• If you update an idea to "In Progress", the portal status updates to “Planned”
• If you update the portal status to "Planned", the idea updates to "Ready for Eng”

This feature is available to all teams in the Ideas beta.

We’re continuing to make improvements to the Canny MCP server!

More data, more tools

ChatGPT and Claude can now pull portal data alongside idea data for additional context.

We've also added two new tools: List Insights and List Idea Comments. List Insights lets AI tools access the insights tied to an idea. List Idea Comments lets them access the comments on an idea.

More reliable results

In longer conversations with LLMs, they can sometimes rely on older data rather than fetching fresh data from Canny. We've made changes to reduce this, so results stay accurate throughout a conversation.

Field values are communicated more clearly as well so AI tools can be confident in field values like monthly spend.

Merge ideas

Merge ideas directly via the MCP server. This makes it easier to deduplicate and organize feedback without leaving your AI workflow.

The MCP server is available on the Pro plan and above for teams in the Ideas beta.

Custom instructions

Use our Smart Replies feature to automatically respond to new feedback on your boards. With this update, you get more control over your replies and smarter default behaviors.

You can now create your own instructions for Smart Replies to use instead of its default behavior.

Head over to the Smart Replies section of your board settings. You'll find a new text box where you can add your own custom instructions. Updating this lets you do things like set your own tone of voice, provide canned answers, and share additional context to reference.

You'll see a set of sample instructions on your settings page. We recommend building off these.

Note: custom instructions fully replace the default behavior, so test them thoroughly before enabling. You can generate a response on the same page to see what the response would be.

Smarter default behavior

If you'd rather stick with Smart Replies' default behavior, that's been upgraded too. These updates are designed to make it more human-sounding, relatable, and relevant. Here's what's changed:

• Skips responding if your knowledge hub confirms the feature already exists
• Thanks users on every reply, even when no follow-up questions are needed
• Empathizes with frustrated users so replies never feel tone-deaf
• Adapts its tone to match the comment author you've chosen
• Asks fewer, better questions focused on the user's experience

Smart(er) Replies is available for teams on the Pro and Business plans. Learn more.

The Canny MCP Server lets AI tools securely interact with your Canny data using the Model Context Protocol (MCP). MCP provides a way for apps and AI models to communicate through a safe, permission-based interface. In simple terms: it’s a way to give an AI controlled access to Canny data.

The MCP Server currently works with ChatGPT and Claude.

With it, you can:

• Pull structured data about your feedback (group, MRR, insights, etc.) into your AI workflows
• Automate common tasks like summarizing, querying, and analyzing your feedback
• Build custom AI-powered tools that operate on your Canny data without sharing your API key directly

Learn more about how to set up the MCP Server in this help article.

The Canny MCP Server is available to teams in the Ideas beta on the Pro plan and above.