Note

These features are being released throughout September 2026, so availability may vary.

September release

Enrich (coming soon)

Introducing Gong Enrich

Bring trusted account and contact data directly into Gong to build smarter workflows, and speed up outreach with enriched data.

Learn more

AI & Core Experiences

Get more complete answers from Gong Assistant

Gong Assistant now always includes insights from email communications alongside calls when answering your questions.

Build agents by describing them

Tell the Gong Assistant what you want and it builds the Agent for you, no manual configuration required.

Learn more

Give agents custom context with file uploads

Attach playbooks, guidelines, or other files to agent steps so the agent references them when it runs.

Learn more

Capture multiple values in one field

Use multi-select picklists in AI Data Extractor to capture several values from the same conversation in one field.

Learn more

Improved AI tracker management

Schedule when AI trackers run

Set start and end dates for AI trackers to control when they analyze conversations and consume credits.

Learn more

Preview AI Tracker results across calls and emails

When building a tracker that covers both calls and emails, the preview includes a sample of both, with a new email card showing the subject line, sender, and full thread context.

Learn more

Avoid creating duplicate AI trackers

When you create a new AI tracker, Gong flags similar existing trackers to help prevent duplicates and unnecessary credit usage.

Learn more

Smart Trackers are now AI Trackers

Smart Trackers are now called AI Trackers across Gong.

Learn more

Get a full research report, not just a quick answer

Run full research reports for complex, strategic questions that require in-depth analysis across large amounts of information.

Learn more

Gong Assistant in the library

Ask the Assistant about any folder or stream to build assets or get insights based on the calls inside them.

Learn more

Switch subtitle languages while watching a call

Use the CC (closed captions) button in the call player to choose your preferred subtitle language.

Learn more

New permission: Manage AI Data Extractor settings

Grant specific people access to manage extractors without giving them broader Business Admin access.

Learn more

Prep for upcoming calls from the account page

See your next scheduled call with a contact or lead, including title, date, time, and attendees, directly from the account overview page, with quick access to meeting prep.

Learn more

More consistent call page side panel

The call page side panel, including comments, stats, scoring, feedback, and shares, now has a unified design.

Enable Copy link to Enable

Enable

Add Gong calls to AI Trainer lessons

Include Gong calls directly in AI Trainer lessons so team members can review real conversations as part of their training.

Learn more

Get reminded before trainings are due

AI Trainer sends team members an email or Slack reminder the day before a training is due.

Learn more

Deals & Forecast

Build formulas on live actualized forecast data

Actualized forecast data is now available as a formula input. Use it to keep dashboards, KPI widgets, and other reporting surfaces up to date.

Learn more (opens in new tab)

Navigate deal rollups faster in forecast boards

Move directly between deal rollups from the drilldown view, instead of clicking into each metric separately.

Learn more (opens in new tab)

Revenue Graph

See where your credits are being used

Get a visual breakdown of credit usage by feature, along with usage trends over time.

Learn more

Use any conferencing provider with Gong consent in Google Calendar

Schedule meetings with different conferencing providers in Google Calendar, while keeping your Gong consent profile.

Learn more

Control who can connect personal AI clients

Choose which team members can connect tools like Claude or ChatGPT to Gong via MCP without changing access for everyone else.

Learn more

Rotate OAuth client secrets yourself

Rotate a client secret from the Integrations tab, with an optional grace period to keep both secrets valid during cutover.

Learn more

Engage

Send bulk emails in Engage

Select multiple manual email to-dos and send them all at once.

Learn more

Engage to-dos, now in the deal and account panels

Create, view, and manage to-dos for an account or deal directly from the deal and account panels.

Learn more

Account drawer in the Chrome extension

Pull up account details right from the Gong Chrome extension, no need to switch to Gong.

Learn more

Fine-tune the timing between flow steps

Set hourly intervals and a time-of-day preference between steps, instead of only day-level offsets.

Learn more

Reuse email subject lines

Gong remembers subject lines you've used before and suggests them the next time you draft an email.

Learn more

Mobile

Improved navigation on the mobile app

It’s now easier to search, take actions, and access key features.

Learn more

Improved mobile recording experience

Tag call contacts right from the mobile recorder and check recording status without unlocking your phone.

Learn more

Previous releases

Previous releases

See Monthly updates archive for updates prior to 2026.

Original source

The following changes were made:

• New event flow: You can now get Gong conversations as events by activating the new Gong for Salesforce - Create Event from Gong Conversation flow. The event includes the conversation subject, assign to, related to, description, start date/time, and end date/time details. The event flow is configured as follows:

• Indication of the primary account/opportunity for a conversation: The list of conversations displayed for accounts and opportunities now includes an indication of the primary account or opportunity for that conversation. This is useful when conversations include multiple accounts or opportunities. The Is Primary field has been added to the Conversations related list for the account or opportunity.

• New data available in the task: The following data is now available in the task object:

  • Create one task for each activity: The task now includes fields to display the associated accounts and opportunities so that when a conversation is associated with multiple accounts/opportunities, we can create one task. The fields are:

    • Associated Accounts, Text (255)

    • Associated Opportunities, Text(255)

  • New meeting data: To add context to meetings, you can now see whether a meeting was canceled and the number of times a meeting was postponed. The fields are:

    • Meeting Canceled by Prospect, Text(255)

    • of Times Meeting Rescheduled, Number

• Trusted IP addresses added to Canvas app: You now no longer need to define Gong IP addresses in the Network Access section. The following Gong IP addresses were added to the Trusted IP Range for the OAuth Web Server flow:

  • 3.33.181.103

    • 3.33.181.103

Original source

The following changes were made:

• Change to the flow status custom field: The flow status reflects the current status of the flow the contact is in. We changed the data type from text to picklist with the following options:

  • Active
  • Paused
  • Opted out
  • Removed
  • Completed
  • Removed response

If you have already manually created the Gong_Current_Flow_Status__c field, change the type to picklist.

• New flow to create contact roles: In order to simplify the process of defining contact roles for an opportunity, this flow identifies conversation participants who are also contacts in Salesforce and adds them to the contact role if there is a related opportunity. The Gong for Salesforce - Create contact role flow can be run along or it can be added to the Gong for Salesforce - Enrich Contacts and Leads flow as the final step when a contact is created. Learn more

Original source

New data is now available in the Conversation and Task objects.

• Conversation object: Now includes the call brief and call highlight fields. This field is displayed automatically if you are installing Gong for Salesforce for the first time. If you are updating from a previous version, add the Call Brief and Call Highlights - Next Steps fields to the Conversation object page layout.

• The following fields have been added to the following Gong objects:

  • Lead

    • Actively Being in a Flow
    • Current Flow ID
    • Current Flow Name
    • Current Flow Status
    • Current Flow Step Number
    • Current Flow Step Type
    • Current Flow Task Due Date
    • Current Flow User Name
    • Flow Execution ID

  • Contact

    • Actively Being in a Flow
    • Current Flow ID
    • Current Flow Name
    • Current Flow Status
    • Current Flow Step Number
    • Current Flow Step Type
    • Current Flow Task Due Date
    • Current Flow User Name
    • Flow Execution ID

  • Activity

    • Canceled (Gong)
    • Current Flow ID
    • Current Flow Name
    • Current Flow Step Number
    • Flow Execution ID
    • Gong Participants Emails

Original source

This version includes bug fixes and settings relevant only if you have automated processes that overwrite entities such as a participant in the Gong conversation object.

• We've added the Gong API User (Salesforce Integration License) permission set, which uses the Salesforce Integration license. The user responsible for setting up the Gong <> Salesforce integration should have this permission set.

• You can now prevent Gong from overwriting child entities in the Gong conversation object as follows:

  1. In Salesforce, select Setup>Custom Code>Custom Settings.

  2. Click Manage next to Gong Custom Settings and click New.

  3. Select the conversation child entities you don't want Gong to update when a change is made to a call and click Save. The entities you can select include:

     • participants

     • related accounts

     • related contacts

     • related leads

     • related opportunities

Original source

In this version, we've extended the logic capabilities to enrich opportunities with more information. We've also added new reports and dashboards which provide details on whether your team are successfully engaging with potential opportunities.

To extend the logic capabilities, we've added the following flow templates:

• Gong for Salesforce - Update Main Competitors: Use or customize this template so that when competitors defined in a tracker are mentioned in a call, the competitor is added to the Main Competitors field in the opportunity.

• Gong for Salesforce - Update Participant Contact Role: Use or customize this template to add the contact role details for participants in calls associated with a primary opportunity.

In addition we've added the following:

• See how you're engaging with your different opportunities: We've added the Gong Email Activity dashboard, which displays a variety of data on the email contact you have with your various opportunities, such as, the number of emails sent to each opportunity, whether you haven't emailed a contact for a while, and how many different opportunities you have emailed. This dashboard only has data if you import your emails to Salesforce. Learn more.

• The Gong Email Activity dashboard uses the following new reports:

Report Name Description Email Activity per Contacts in Account Displays the number of emails each contact in an account received over the last 30 days. Email Activity per Opportunity Size Are you engaging correctly with your opportunities? This report displays the emails sent for opportunities closing at the end of the following month Email Activity per Rep Displays the number of emails sent by each rep. Number of Opportunities Rep Engaged In Displays the number of opportunities each rep was involved in, in the last 30 days. Most Emailed Contacts - Top 20 Displays a list of contacts and the number of emails they received, sorted highest to lowest. Opportunities without Email Activities Displays a list of opportunities where the most recent email was sent more than 30 days ago.

• Choose from more question types in scorecards: Tailor scorecard questions to your coaching style. You can set your own custom numerical ranges between 0 and 10, use single or multiple selectors, plus open-ended and yes/no questions. Learn more

Original source

This version provides you with a range of enrichment capabilities in your CRM, which can help you create or update leads and contacts in your organization.

Enrichment capabilities

• You can now push non-CRM participants, that is participants that were not identified as contacts or leads, into Salesforce. A participant who is not a user, lead or contact is tagged as Unknown in the Participant Type column.

• You can now push Gong’s Participant Title to display the title that appears in the participant’s email correspondence.

• You can now use Lightning Flow Builder to enrich your CRM with either new contacts or leads, or update the titles of existing contacts and leads.

For more info, see Enrich your Gong for Salesforce data.

To learn how to upgrade to v2.24, go here.

Original source