Gong Release Notes

May release

Data Platform

MCP coming soon to Gong

• Enrich briefs with data from external systems
  Coming soon: Connect Gong to external MCP servers so the AI Briefer can pull real-time data from third-party systems into account briefs.
  Learn more

• Access Gong AI insights from external tools
  Coming soon: Connect external AI platforms to Gong to ask questions about accounts and deals, or generate account briefs, directly from your existing workflows.
  Learn more

Foundation

Track AI Theme Spotter themes over time

Turn themes from AI Theme Spotter analyses into smart trackers so it’s easy to track important themes over time.
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Enable

Control who can view AI Trainer practice calls

Restrict access to training recordings so only the rep, their manager, and selected users can view them.
Learn more

Link learning resources to scorecards

Help team members improve by showing related learning resources alongside scorecard results when scores fall below a predefined threshold.
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Get AI coaching after AI Trainer practice

Use AI-powered audio feedback to understand what worked, where to improve, and what to try next.
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Set default scorecard visibility

Admins can set whether scorecard answers are public or restricted to specific people.
Learn more

Mobile

Watch video calls offline on mobile

Calls added to Listen Later download with their video, so you can watch them offline.
Learn more

Engage

Rephraser supports full advanced AI writing assistance

Generate, rewrite, and refine email content across emails, templates, blocks, and flows. Set tone, add instructions, and personalize content using account data.
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Use templates for call follow-up emails

Mark templates as Follow-Up Email templates so reps can select them directly from the call page.
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Data Platform

Use Gong consent with multiple conferencing providers in Google Calendar

Reps can now schedule meetings with different conferencing providers in Google Calendar using the Gong consent profile.
Learn more

Updated layout for call and email permissions

We’ve updated the layout of the permission profile call and email section. The underlying logic is exactly the same, only the design has changed.
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Coming soon: Access briefs via API

Generate briefs across calls, contacts, accounts, and deals through the Gong API.
Learn more

Data studio

Build metrics using related object fields

Admins can now use account fields in deal-based metrics for filtering and grouping, including custom account reference fields like Partner Account ID.
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Deals & Forecast

Filter deals by team or period in forecast board drilldowns

Narrow down deals by switching between team members and forecast periods without leaving the drilldown view.
Learn more

Previous releases

Previous releases

See Monthly updates archive for updates prior to 2026.

Original source

Email export settings are now set in the team members profile or in the assignment for automatic provisioning, and not in the CRM settings page.

If an assignment includes team members with different email export settings, team members retain their settings and the email export for the assignment is not set. Edit the assignment and choose the email export setting. Learn more

Original source

New custom fields

• Gong activity ID: To include the Gong activity ID in meetings and calls exported as events, the Gong Activity ID was added to the Salesforce activity object, and will be displayed in Tasks and Events.

• Key Points added to conversation object: The call’s key points are now exported to the Gong for Salesforce conversation object. Add the Call Key Points field to the conversation object to see the data.

• Engage flows data custom fields added to Lead and Contact objects: These custom fields are now included when installing Gong for Salesforce. Add the fields to the lead and contact objects to see the data:

  • Date Added to Engage Flow

  • Engage Flow Owner

Note

The data will be available once it is exported from Gong to Salesforce.

• Enrich Contacts and Leads flow enhancement: To simplify searching and ordering data, the participant’s full name is now displayed in two columns, first and last name. Learn more.

Original source