Gong Release Notes

These features are rolling out in August 2026 and some functionality may vary.

August release

Get Gong insights in ChatGPT

Gong is now available in the ChatGPT Apps directory, so your team can ask about accounts and deals, generate briefs, and get Gong insights right in your existing workflow.

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Foundation

Save calls to library folders from the Search page

Add multiple calls to your library, without opening each one or interrupting your workflow.

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Enable

Build scorecards faster with templates

Start with a ready-made template for calls like discovery, demos, or renewals, then customize the built-in questions to fit your needs.

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Revenue Graph

Greater control over API access

Limit Gong API requests to approved network locations, and set expirations for API credentials for more granular access control.

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Faster call data retrieval with the API

Limit Gong API requests to approved network locations, and set expirations for API credentials for more granular access control.

Manage your MCP integrations inside Gong

Connect and manage MCP clients including Claude, ChatGPT, and Copilot from the Gong admin area.

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Credits

Manage AI credit usage monthly limits

Set the same monthly credit limit for all team members to keep AI credit consumption predictable and easier to manage.

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Previous releases

Previous releases

Original source

These features are rolling out gradually through July 2026 and some functionality may vary.

July release

Gong UI is now available in French

Use Gong in French with a localized experience across the product.

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Foundation

• Pause AI trackers in one step

Pause a question-based AI tracker to stop analyzing conversations and consuming credits. It remains visible throughout Gong and can be resumed anytime.

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• Score extracted data on a custom scale

Use the new Range data type to extract structured scores within the scale you define.

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• See which briefs are available via API

With the new Briefs API endpoint, see which briefs your team is using to power integrations and automate workflows.

Enable

• Practice for upcoming meetings with Dry Run

Start an AI practice session for any upcoming meeting using relevant conversation history, then get coaching based on the session to help you prepare with confidence.

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• Expand automatic scorecards beyond the call host

Apply automatic scorecards to the participants or teams you choose, not just the call host.

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• New permission: View all answered scorecards

Grant specific people access to every answered scorecard, regardless of the scorecard's individual visibility settings.

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Engage

• Save and reuse email prompts

Save AI instructions as reusable prompts that generate a complete email, including the subject and body, using Gong data.

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Data Platform

• Update CRM settings without interrupting sync

Changes to CRM settings, like adding new fields and updating historical data, now happen in the background so live data keeps syncing without interruption.

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Dashboards

• Report on opportunity teams in dashboards

Configure metrics to aggregate deals by opportunity team, giving team members visibility into all of the deals they contribute to, even when they’re not the deal owner.

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Deals & Forecast

Gong Assistant in the Account console, glossary term. Definition: A unified workspace that brings together account activity, AI insights, and CRM data in one place. Learn more about the Account console.

Ask questions about any account and get AI insights without switching tools.

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• Track account activity in account boards

Spot accounts that need follow-up by using the filters Last activity and Next activity. Display these fields as columns to see when the last interaction occurred and whether the next call is scheduled.

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• Customize the account board activity timeline

Surface engaged and inactive accounts by choosing a timeframe for the activity timeline that is relevant to your business: 3 weeks, 3 months, 6 months, or 1 year.

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• Track engagement with activity scoring in account boards

The activity level scores the activity level as High, Mid, Low, or Inactive using the recency and volume of qualified customer engagement.

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Credits

• See where your credits are being used

Get a visual breakdown of credit usage by feature, along with usage trends over time.

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• See when your credits will run out

See an estimate of how many days your remaining credits will last based on your usage over the last 30 days. You'll also see your average daily usage and the percentage of credits you've used, so you can plan top-ups and renewals before your credits run out.

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• See when your credits will run out

Automatically add credits when they’re expected to run out, helping keep revenue workflows running.

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Previous releases

Previous releases

Original source

Create reusable, personal AI agents

Turn Assistant prompts into personal AI agents that can be saved, reused, and run using data such as calls, accounts, and deals.

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Foundation

More ways to create with Gong Assistant

Gong Assistant is now available to everyone with a Gong seat, with more ways to create from your Gong data. Upload files for additional context, create documents and business assets like scorecards from your Gong data, and access Gong Assistant across more areas of the platform.

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Sidebar navigation improvement: All your assets in one place

It’s easier to find the assets your team uses most often with the new Assets section in the sidebar navigation. Find email templates, flows, scorecards, trainings, and more.

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Automatically send AI briefs to the right people

Enable account and deal briefs to be automatically emailed to specific users, based on specific triggers.

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Generate briefs and ask questions via API

Enable deeper external integrations and automatic workflows by triggering account, deal, contact, and call briefs via the Gong API.

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A refreshed look across Gong

Updated fonts, buttons, inputs, and tags bring a refreshed visual design across Gong.

Share calls with anyone in a specific company

When sharing a call, add a company domain so anyone from that organization can access it.

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Enable Copy link to Enable

Preview AI Trainer with a live demo session

Customers can run a demo practice from the Enable landing page to get a sense of how AI Trainer works.

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Engage

Get local business numbers in new markets

Buy local business phone numbers in countries where your company doesn’t have a physical office, and assign them to employees or contractors.

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Drop pre-recorded voicemail messages

Save time by dropping pre-recorded messages into prospect's voicemail rather than recording a live message every time.

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Add descriptions to flows

Give each flow a description so team members can understand its purpose and when to use it.

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New permission: Manage Automations

Use the new Manage Automations permission to control who can configure and edit automations across Gong.

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Data Platform

New permission: Manage Theme Spotter

Control who can create and manage Theme Spotter analyses without granting broader Business Admin access.

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Bring Gong conversation data into Microsoft Dynamics

Push Gong conversation data into a custom object in Microsoft Dynamics with richer information for improved visibility, reporting, and workflow automation.

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A redesigned HubSpot CRM settings page

Updates to the HubSpot CRM settings page make it easier to find and configure features.

Dashboards

More flexibility in dashboard period

Analyze performance using rolling periods such as last week or last month, in addition to custom date ranges.

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Data studio

Map AI Data Extractor outputs to custom CRM objects

Store extracted data in custom CRM object attributes linked to a deal or account.

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Manage AI Trackers without Business Admin access

Create and manage AI Trackers with a dedicated permission, without requiring full Business Admin access. The AI Tracker page is now available directly from the tracker dropdown menu.

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Run smart trackers on specific emails

Choose whether smart trackers analyze inbound or outbound emails, and filter by email label, so trackers only analyze relevant emails.

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See how smart trackers are used

Download a report of where smart trackers are being used across Gong.

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Deals & Forecast

Add AI Data Extractor fields to the Account console

Display AI Data Extractor fields alongside CRM fields and activity data in the account details widget.

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Customize the Account console view

Choose which account fields and AI Brief appear in the account view so your team can focus on the most relevant, high-impact information when landing on any account description.

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Mobile

Spot deal risks faster in your mobile Business Pulse feed

Significant customer objections from followed and suggested accounts now appear as dedicated Business Pulse updates, making important risks easier to spot.

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Previous releases

Previous releases

See Monthly updates archive for updates prior to 2026.

Original source

A new Manage Automations permission has been added, for managing calls, Engage flow, and brief automations in Gong.

Previously, call automations were controlled by Manage general business settings, while Engage flow automations were controlled by Create and manage company flows.

Existing permission profiles have been updated automatically to maintain current access. The new Manage Automationspermission is enabled automatically for profiles that have either:

• Manage general business settings

• Create and manage company flows

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Original source