eG Innovations Release Notes

The latest advances in eG Enterprise v7.5 provide greater visibility, enhanced diagnostics, and intelligent analytics to monitor any type of IT infrastructure: On-premises, public cloud, or hybrid cloud.

Why Focus on AIOps and Hybrid IT?

The world of IT operations has been influenced by the surge in AI technologies. AIOps (Artificial Intelligence for IT operations) applies machine learning and analytics to manage the growing complexity of IT environments. Enterprises and service providers are seeking solutions that implement a wide range of AIOps capabilities to predict and prevent failures and provide recommendations for configuration and resource allocation.

Another major trend is the shift in cloud adoption. While many organizations are still pursuing a cloud-first strategy, many are repatriating workloads due to rising costs, reduced resiliency, and the need for simpler governance. This dual trend requires enterprise solutions to support both cloud and on-premises environments — including hybrid deployments.

Organizations are now embracing AIOps capabilities that automate and streamline IT operations to provide resilience, remove human error and costly manual workflows. Adopting better AI-powered monitoring technologies is empowering skilled staff to do more and better, cost-effectively and securely.

eG Enterprise v7.5 Continues the Observability Journey

• Integration with GenAI tools to provide recommendations and insights, making it easier than ever for IT staff to use and benefit from the observability solution.
• Analytics for detecting changes and trends so administrators can pre-emptively act to remediate issues.
• Enhanced monitoring for cloud workspaces (AWS, Azure, and Google).
• Enhanced Digital Employee Experience (DEX) monitoring for Windows and Linux endpoints and support for Google Chromebooks and macOS.
• Built-in capability to synthetically monitor any type of application – thick client, thin client, web, etc.
• Enhanced coverage of on-prem and cloud environments, including support for Google Cloud Platform, new Azure and AWS services, Infoblox, Dell Boomi and other on-prem technologies.
• Deeper insight into Kubernetes deployments, and new dashboards that enable faster analysis and troubleshooting.

New Features in eG Enterprise v7.5

Turnkey Advanced Intelligence and Analytics for Effective Action

• New integration with Gen AI services including ChatGPT and Gemini.
• AI integrations accessible from alarms window, alarm history, and metrics view.
• Simplifies usage by providing expert advice and understandable inputs.
• Enables non-experts to understand metrics and resolve issues effectively.
• Significant enhancements to analytics and forecasting including new algorithms, multi-metric forecasting, and confidence limits.
• New analytics to track rate of change in metrics and reports for Similarity Analysis and Outlier Detection.

Enhanced Multi-Vendor Digital Workspace Monitoring

• Comprehensive monitoring, diagnosis, and reporting for digital workspaces including Citrix, Omnissa Horizon, Amazon AppStream 2.0, Amazon WorkSpaces, Microsoft RDS, Microsoft Windows 365 Cloud PC, and Azure Virtual Desktop.
• Full support for monitoring Dizzion Frame desktops.
• Extended support for Amazon AppStream 2.0 multi-session hosts.
• Specialized models for Citrix, Omnissa, and Windows 365 Cloud PC desktops in the cloud.
• Logon Simulator supports OKTA, DUO, Azure Entra ID, ADFS, and dynamic two-factor authentication.
• Microsoft AVD monitoring includes bandwidth usage, latency, user experience score, FSLogix, and RDS Shortpath enhancements.

Endpoint Monitoring Enhanced

• Dedicated support for macOS, Dell Wyse ThinOS, and Google Chromebook endpoints alongside Windows OS, IGEL, and Linux endpoints.
• Enhanced Windows OS monitoring with proactive alerting for BSoD, memory exhaustion, non-responsive apps.
• Hardware status, disk health, battery status monitoring, new DEX scores, reports, and home network topology views.
• Integration with Microsoft Intune for device management and proactive monitoring.

Application Performance Monitoring Made More Effective

• Web App Simulator supports advanced use cases including dynamic pop-ups, Canvas-based HTML5 apps, Shadow DOM elements, and Citrix session shifts.
• New Universal simulator supports thick/thin client applications using OCR.
• Real user monitoring (RUM) can replay user sessions, offers waterfall breakdowns, page load insights, and Google Core Web Vitals metrics.
• Support for Lambda expressions, Jakarta Mail, Java Message Service (JMS).
• Expanded .NET transaction tracing supporting Azure SQL, Blob Storage, Table Storage.
• Wait times in message queues tracked and reported.

Enhanced Observability for Kubernetes and Containers

• Dedicated models for cluster and worker nodes with detailed health metrics.
• New dashboards for Kubernetes cluster, node, and container health.
• Reports on node performance.
• Containerized application monitoring licensed separately with full stack support.
• Automated monitoring with Helm and YAML manifest installation.

Expanded Coverage for End-to-End, Unified Monitoring

• Broader support for Google Cloud Platform, Azure, and AWS public cloud services.
• Optimized Azure API calls reducing calls by 80%.
• Cloud billing tracking by AWS tags.
• Integration with AWS Inspector for vulnerability monitoring.
• Expanded database monitoring for Couchbase, MongoDB Atlas, Amazon DynamoDB.
• SSL certificate-based authentication for all database technologies.
• Support for API gateways, messaging servers, middleware including Solace PubSub+, Apache Flume, Memcached, Dell Boomi.
• Advanced SSL certificate monitoring, PowerShell script monitoring, Java Runtime version visibility.

Enhanced Monitoring for Enterprise Applications

• SAP monitoring supports SAP S/4 HANA and SAP S/4 HANA Cloud in Private Cloud Environments with agentless monitoring for SAP PCE and SAP Cloud Connectors.
• Fully automated configuration for Microsoft 365 (O365) monitoring with enhanced security and scalability.
• Monitoring of user presence in Microsoft Teams with User Presence Report showing presence states and top users.

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• Works on cloud environments, hybrid cloud setups and on-premises deployments
• Deploy eG Enterprise using SaaS platform or on-premises
• Suitable for monitoring cloud applications, digital workspaces and IT infrastructures

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