Scribe Release Notes

What’s new?

Scribe now shows you a live preview of your guide while you’re capturing it in the Scribe desktop application. As you work, each screenshot and step description appears instantly, making it easier to notice missing steps or mistakes before you finish capturing.

How does it work?

Start capturing your workflows like you normally do. Screenshots and step text will appear instantly as you work. In the live preview, you can switch between single-step and multi-step views, or delete a step if something looks off. Click “Complete” when you’re finished.

FAQs

• Does live preview change how Scribe captures steps?
  No. Capturing works the same as before. Live preview only shows your screenshots and step text as they’re created.

• Can I turn off live preview?
  You can’t disable it, but you can close the preview window at any time.

• Is live preview available on Mac and Windows?
  Yes, on both.

• Why can’t I see it right now in my current desktop app?
  Live preview requires the latest version of the Scribe desktop app (version 5.12.17 or newer). Here are Scribes on how to update to the latest version for Windows and Mac.

• Which plans support live previews on desktop?
  Desktop capture is available to Scribe customers on Pro and Enterprise plans. For more information, click here.

What’s new?

Scribe now lets you change the shape of click targets, so highlights match the buttons, fields, and menus on screen. Instead of always using a circle, you can choose a shape that fits what you’re pointing to, making guides feel clearer and more natural.

How does it work?

When you’re editing a step, select the click target directly on the screen. From there, you can change its shape, resize it to fit the UI better, and, as always, adjust the color.

Learn more

FAQs

• Can I enable this for my entire team or account?
  Not yet. Click targets can only be edited within a Scribe.

• Does this change the whole Scribe?
  No. It only applies to the step you edit. Other steps stay the same.

• Which plans support editable click targets?
  Click target editing is available to Scribe customers on Pro and Enterprise plans. For more information, click here.

OPTIMIZE

See, analyze, and improve the workflows that power your business

What’s new?

Scribe’s newest product, Optimize, helps you understand and improve how work actually happens across your organization. Instead of relying on surveys or interviews, Optimize shows you exactly how time is spent and where processes break down. Powered by AI, Optimize gives you visibility into your real workflows, identifies the biggest opportunities to drive efficiency, and provides clear, step-by-step recommendations on how to improve. For the first time, you can see your team’s work, make it better, and measure the impact — from a single screen.

How does it work?

Optimize mines workflows across your approved tools and teams, automatically. It identifies where time is spent, what slows teams down, and where the biggest opportunities for improvement are. Then it turns those insights into data-backed recommendations, with customized business cases to drive the highest ROI transformation.

FAQs

• Do I have access to this today?
  Not yet. Scribe Optimize is a separate product from the Scribe product you’re using today, called Scribe Capture.

• Can Optimize help us standardize workflows across teams?
  Yes. Optimize detects duplicated or overlapping workflows across teams and suggests ways to unify and standardize them.

• Will Optimize work on mainframe or desktop applications?
  Not yet. Today, Optimize works with browser-based workflows. Support for desktop apps, including mainframes and function-key-based systems, is on the roadmap.

• How does workflow mining differ from capturing Scribes?
  Capturing a Scribe is intentional and linear: you start recording, do your workflow from start to finish, and then stop recording. Workflow mining is automated. When enabled, it runs on approved apps, detects relevant workflows, and surfaces them without anyone having to press start or stop.

• What’s getting captured?
  Optimize captures workflows only for designated users and only within business apps that admins approve. Designated users must give their consent before their workflows can be mined. Anything outside those users or apps is not captured.

Enterprise Org Admins can now purchase and manage licenses directly in product. The new billing page provides clear visibility into how licenses are being used and lets you add more on demand — no emails or order forms required.

Now, Admins can have instant control over team growth and ensuring employees always have the access they need. Available to Enterprise customers on Core, Hub, and Grid modules.

How does it work?

The new billing page is found in Organization Settings, and shows how many licenses are purchased and in use, with a clear breakdown by license type.
When you need more licenses, you can generate a quote, preview real-time pricing, and complete the purchase with a credit card for instant activation or invoice billing on net 30 terms. Each purchase also comes with a downloadable invoice for your records.
Read the help article here.

FAQ

• Who can add and manage licenses?
  Only Org Admins in Enterprise accounts on Core, Hub, and Grid modules can access the Billing page, view license details, and purchase new licenses.
• Can I remove licenses?
  Not yet. To reduce license counts, please contact your Customer Success Manager.
• What’s the difference between a Standard and Limited license?
  A Standard license can be given to users with Creator, Team Admin, or Org Admin roles. A Limited license is for users with Viewer roles.

Translate guides into 10 languages

What’s new?

Scribe now translates your guides in 10 high-demand languages — instantly. Instead of creating duplicate documents or relying on unproven translation tools, you can share one published version that is faithfully translated for every viewer. The result is one consistent source of truth available worldwide, ensuring knowledge flows seamlessly and securely across global teams

How does it work?

Every Scribe can now be translated into a supported language including titles, steps, headers, and tables of contents. Soon, Pages will also support AI-language translations. Whether shared as a link, embedded in your wiki, brought to life in a movie or exported as a PDF, the same trusted guide is consistently available worldwide. When sharing or viewing a Scribe, simply click “Translate” and select your desired language.
Learn more.
For global organizations, translation is more than convenience — it’s compliance, alignment, and trust. With Scribe, admins no longer worry about multiple versions drifting out of sync. Teams can document once, publish once, and rely on one consistent source of truth across every region and language

FAQs

• Which languages are supported?
  Spanish, French, German, Portuguese (Brazil), Italian, Japanese, Korean, Simplified Chinese, Dutch, and Russian.

• Do translations happen automatically for every viewer?
  Translations are generated on demand. Each viewer can choose their preferred language from the toggle, and creators can also share, export or embed a guide directly in the translated version.

• Which Scribe plans support AI language translations?
  Translation is available to Scribe Enterprise customers on Core, Hub, Grid, and Global modules. Translation is available to both creators and viewers, provided the creator’s account is on a supported Enterprise plan.

• Contact our Sales team to learn more about translating your team's guides.

What’s new?

Scribe’s new approval workflows guarantee that only reviewed and approved content goes live. This gives Team Admins stricter control over knowledge sharing, protects compliance in regulated environments, and ensures your teams always rely on accurate, up-to-date guides.
By enabling approval workflows, teams can:

• Ensure compliance in regulated environments by gating publishing behind an enforced review step.
• Protect content integrity by keeping unapproved drafts hidden until approval.
• Increase confidence that every guide your teams see is accurate, consistent, and trustworthy.

How does it work?

When enabled, all new guides and edits start as drafts. Creators see a “Submit for Approval” button instead of “Publish.” The content cannot be shared until a Team Admin approves it, at which point it’s published with default sharing permissions.

Here’s how approval workflows impacts your Scribe documents:

• New guides: Cannot be shared or viewed by anyone except the creator and Team Admins until approved.
• Edited guides: The previously published version stays visible until updates are approved. When multiple editors are involved, each editor will see drafts before approval.
• Rejected drafts: Remain private, while the last published version stays live.

Approval workflows are off by default and must be enabled in Organization Settings by an Org Admin. This feature is available to Enterprise customers on Core, Hub, and Grid modules. To upgrade your module and unlock approval workflows, please contact your CSM.
Learn more.

FAQs

• Who can approve documents?
  • Only Team Admins can approve and publish documents. If a Team Admin is the creator, they can publish their own guides without needing additional approval.
• What happens to existing published documents when approval workflows are turned on?
  • They remain visible and unchanged. From that point forward, all new documents and edits require approval before publishing.
• My organization previously used Review Queue. What happens next?
  • Approval workflows will replace Review Queue and provide more control over how teams create, review, and publish Scribes. Review Queue will be retired for all customers by November 30, 2025. Please reach out to your CSM with any questions.

Improve your workflows with AI to work more efficiently

What’s new?

Use Scribe to analyze any of your workflows and suggest ways to improve it for speed and efficiency. From turning seven clicks into one, to automating repetitive steps that save hours each week, Scribe’s AI tailors suggestions to how your team works — helping them work smarter with their tools and their time.

How does it work?

Capture your workflow as usual — or open a Scribe you’ve already created — and click “Improve workflow with AI” on the top toolbar. Scribe gives your workflow an efficiency score, suggests improvements ranging from quick fixes to automations, and helps you apply them right away or save them for later.

Pro and Enterprise users can click here to see their recent AI suggestions. Learn more here.

FAQs

• Does this automatically improve my Scribe?
  No. This feature does not improve the actual Scribe (for example, it won't re-write step text). Instead, it analyzes the steps in your Scribes to surface opportunities to make the underlying workflow more efficient.

• How does it work?
  Improve workflows analyzes the steps captured in your Scribe, then compares them to common patterns and best practices. Based on this, it suggests ways to reduce manual work, speed up processes, and prevent errors.

• What kinds of opportunities does it find?
  Suggestions might include: automating repetitive steps already handled by your systems, standardizing processes so teams follow the same steps, highlighting redundant or duplicate actions, or identifying bottlenecks.

What’s new?

Teams can now have more control over when updates to their Scribes become visible by keeping new edits separate from publicly visible content. This intentional editing and publishing workflow ensures that your teams can collaborate on updating documents with confidence and prevent accidental sharing of incomplete or incorrect steps, ensuring work gets done right.

How does it work?

Instead of instantly updating a Scribe when edits are made, changes are now saved in draft mode. Edits are autosaved for you and other collaborators to review, refine, or approve — without affecting what viewers see — until you choose to publish. The last published version remains live until you explicitly click “Publish” to push updates.
Learn more here. Available for all Enterprise customers.

FAQs

• What happens to the Scribes my team created before these states were introduced?
  All existing Scribes remain published and visible just as before. Any future edits you make will be saved in a draft state and will require you to publish them.

• Can I share a draft?
  You can invite teammates to co-edit your draft, but the changes won’t appear in shared or published listings until you publish.

• Can I revert to a previous version?
  Absolutely. Use version history to restore drafts or published versions.

What's new

Scribe’s newest search API makes critical process knowledge easy to find, right where people work. Employees can surface trusted Scribe guides from tools like AI chat bots, custom AI assistants, Copilots and GPTs, or Slack bots. Your documentation becomes a real-time engine for faster decisions, fewer mistakes, and the confidence to ensure work gets done right.

“As a financial services company, STCU needed a keyword-based search API that could integrate cleanly with our Copilot and chatbot tools. Scribe’s Enterprise Search API was straightforward to implement, the documentation was thorough, and we had it operational in minutes without extra engineering effort.”
– Greg Gallaway, Vice President of Information Technology, STCU

How it works

Scribe’s enterprise search API easily brings your guides into the tools your team already uses, surfacing Scribes in Slack bots, Microsoft Copilot, or other AI tools.

If you’re an Enterprise Grid customer, Admins can generate a secure token in settings and go through a simple set-up. Once implemented, employees can search for content or ask questions in your internal tools, and relevant Scribes will appear directly in the results; complete with the title, description, author, team, type, and date.

To learn more, check out the API documentation and the quick start guide for Microsoft Copilot or Slack bots.

FAQ

• Which Scribe plan includes access to this API?
  The enterprise search API is currently available to Enterprise Grid and Global customers. Get in touch with our Sales and Customer Success team to learn how to set the API up for your org.
• What metadata is included in API responses?
  The API returns structured JSON for published Scribes only. Step-by-step content, screenshots, and exported documents are not included. Admins have the flexibility to choose exactly which details appear in search results, including the title, description, author, document type, timestamps, team and org level permissions, and a direct link to the Scribe.
• What can my organization build with this API?
  Customers can integrate Scribe into internal search experiences or use it to power AI assistants, knowledge bots, or custom Copilots. This enables faster access to documentation, fewer errors, and more consistent execution of business processes.

Capture context the easy way with voice transcription

What’s new?

Voice transcription makes it effortless to capture all the context your team needs to follow workflows accurately — without typing an extra word. Simply speak as you create your Scribe, and watch your words transform into step‑by‑step written instructions. Available to Pro and Enterprise users.

How does it work?

Before you capture a Scribe on either your browser or the desktop app, toggle on “Voice transcription.” Then, simply speak out loud as you walk through your workflow and watch as your words are automatically transcribed to the corresponding step. When you finish, you have a beautiful step-by-step guide with all the additional context included — no extra typing required.
Learn more.

FAQs

• Do I need to speak out loud any time I capture a Scribe?
  Nope! If you leave the voice transcription toggle off, you can continue capturing Scribes just like you always have.

• Can I see what is being transcribed live?
  If you’re using voice transcription in the browser extension, your words will appear in real time in Sidekick (the extension’s side panel). On the desktop app, transcription appears once you finish capturing — live transcription is coming soon to desktop.

• What if I want to edit what I said later?
  You can always edit any text in your Scribe, including transcribed instructions. After you finish capturing, click Edit to make changes.