Scribe Release Notes

What’s new

Pages turn a group of Scribes into an end-to-end playbook, and the best playbooks get better when the whole team helps shape them. Now anyone on your team can comment on any block of a Page, including paragraphs, headers, tables, and callouts. Ask a question, share a suggestion, or tag a teammate, and keep the conversation right where the content lives.

Comments on Pages work the same way as comments on Scribes, so your team can collaborate the same way everywhere.

How does it work?

• Comment on any block. Select a section of your Page to start a thread. You can also leave a comment on the whole Page at the bottom.
• Bring in your team. @mention a teammate by name or email, including people with a pending invite. Page owners get notified of every new comment, and anyone you mention gets an email and in-app notification.
• Reply in the thread. Replies show up in order, so everyone can follow along and add what they know.
• Close the loop. Editors update the content, reply, and resolve the comment, and the person who raised it gets notified. Resolved comments move to a Resolved tab and can be reopened anytime.
• See it all in one place. Owners and editors can review every comment in the comment side panel. Viewers see a floating comment icon when comments are on.

FAQ

Q. Who can see and leave comments?

A. People with edit access to a Page can always see comments. Viewers can see and leave comments when comments are turned on for that Page.

Q. Can I turn off comments?

A. Yes. The Page creator can turn comments off for that Page. Admins can set the default for the whole org in settings.

Q. Who gets notified about comments?

A. Page owners are notified of every new comment, and anyone you @mention gets a notification. People tagged earlier in a thread are notified of new replies.

Q. Can I edit or delete a comment?

A. You can edit or delete your own comments. Page owners and editors can delete any comment.

Capture workflows automatically with Autocapture, no pressing start or stop.

What's new?

Autocapture surfaces how work actually happens across your approved business apps and turns it into structured, ready-to-review Scribes and Pages. No one has to press start or stop. You see the full picture of the workflows your teams run, decide what's worth documenting, and publish in just a few clicks. The result is a living library of guides your people can follow and your AI agents can be grounded in.

How does it work?

1. Choose your scope. Admins pick the teams and business applications where visibility is needed. Activity outside those apps is never captured.
2. Work as usual. Nobody has to stop what they're doing to create an SOP. Scribe captures workflows as they happen and maps them into step-by-step processes. Individuals see their own key work in My Activity, and admins see workflows across the team in Team Activity.
3. Review, edit, publish. Decide what's document worthy, make your edits, and share it with your team. Nothing publishes without a human review first, and everyone can delete any activity from all views.

FAQs

How is Autocapture different from capturing using the browser extension?

Target capture documents a specific process you start and stop recording yourself. Autocapture surfaces the workflows your teams already run, so you can turn them into guides without waiting for someone to sit down and record.

What does Autocapture capture?

Screenshots, clicks, and text entered, only within the apps your admin has approved. No audio or video is recorded, and secure fields like passwords and payment entry are automatically muted.

Is sensitive information protected?

On Enterprise, Smart Privacy Screen automatically redacts 150+ categories of PII, PHI, and payment data, with no end-user action needed. On Pro Team, manual redaction with Smart Blur is available before sharing.

What if Autocapture surfaces a workflow that isn't the best way to do something?

Autocapture documents how work is actually happening today. A reviewer can edit it, swap in a different example, or discard it. To find where processes could improve, check out Optimize.

How does Autocapture protect my team's privacy?

Activity on Enterprise plans is shown with a pseudonym instead of a name and admins can turn this off at the org level if needed. On Pro Team, Admins have to request to create a guide from a teammate's activity. Only recurring work patterns are ever surfaced: a one-off action or personal detour is filtered out automatically, so it never becomes part of a workflow or shows up in a guide. Every guide goes through human review before it publishes, so nothing goes live automatically. And every participant has full control to delete their own captured activity at any time.

What's new?

Customize workflows in Optimize Agent Chat so they reflect how your team actually organizes the work. Split a broad workflow into more specific ones, rename it, or recategorize tasks, all by describing the change in your own words.

How does it work?

Ask the agent to customize a workflow. It can split, rename, add, or recategorize workflows based on your request. The agent builds a plan card showing exactly what will change, so you can keep refining the request or approve it. Once approved, Optimize reorganizes every mapped instance collected to date into the new structure, and activity captured going forward follows the same structure.

Changes can take up to a day to fully apply. Once complete, a New badge appears next to the customized workflows and tasks on the workflows tab. You'll need at least one week of mapped workflow data before making changes.

FAQs

Can I customize workflows before Scribe has mapped my work?

No. You need existing mapped workflows first, generally at least one week of activity.

What happens to the data Scribe already collected?

Optimize reorganizes all previously mapped instances to match your approved structure. New activity follows the same structure, and no existing data is lost.

How long does it take to apply?

Up to a day. Once processing is complete, a New badge appears next to the customized workflows and tasks.

Who has access to this?

Available to all Optimize customers.

What's new:

You can now choose how Scribe looks. Pick light mode, dark mode, or let it follow your OS system preferences.

When we redesigned Scribe's visual system, we wanted it to reflect how work actually happens: at your desk in the morning, on a plane at night, in a bright office or a dark room. Light, dark, and system modes bring that same thinking to how you use the app: clarity wherever you're working, whenever you're working.

How it works:

Click your avatar (bottom left corner) Appearance pick Light, Dark, or System.

FAQs

Why does the app look a little different now beyond the theme switch?

Alongside the theme switcher, we refreshed some of the underlying colors and visual details across the app. This shipped bundled with it.

What's new?

Optimize Admins can now add business context in Settings, making every AI chat deeply relevant to your org's goals, tools, and teams.

How does it work?

You can now upload files — txt, md, PDF, images, docx, and Excel — directly into Optimize agent chat as additional input alongside your prompt. Instead of retyping your SOPs, spreadsheets, or docs into chat, just add the files themselves. The agent uses that context together with your prompt, so answers are more accurate and rooted in how your business actually works.

FAQs

What file types can I upload?

Txt, md, PDF, images, docx, and Excel files.

Who has access to this?

Available to all Optimize customers

Do I need to do anything differently to use it?

No — drag and drop a file into Agent Chat alongside your prompt, same as you would normally chat with the agent.

What's new?

Optimize Admins can now add business context in Settings, making every AI chat deeply relevant to your org's goals, tools, and teams.

How does it work?

Org or Team Admins add context in Settings, either by uploading a document or typing it in directly: industry, priorities, tool stack, decision-makers, whatever's relevant. Once saved, it's applied automatically to every future agent conversation, and you can update it any time

FAQs

What is Business Context and who can set it?

It's org or team-level background (goals, tools, teams) that Org or Team Admins add once in Settings.

If my team sets its own Business Context, does it override the company-wide context?

No. Team-level context layers on top of company-wide context; it doesn't replace it.

Does Business Context apply retroactively to past conversations?

Only to new conversations after the context has been added.

What's new?

Two enhancements to the Optimize agent make sure every answer is grounded in how your business actually works. The agent is now accessible from anywhere in Optimize, and it applies the context of what you're looking at to answer. You can also tag teams, tools, or issues directly in a question, giving the agent even more to find the best possible answer to any question you have.

How does it work?

Open the agent from anywhere in Optimize, no need to navigate to a specific page first. Suggested prompts adjust automatically based on where you are, and the agent already knows the context before you start typing.

To point it at something specific in your chat, type "@" and tag an app, workflow, issue, or team. Ask things like “Where are we wasting time in our @Sales process?” or “Where is @Customer Success being inefficient in @Zendesk?” Add as many tags as you need in a single prompt to narrow in to the best solution.

FAQs

Do I need to set anything up to use the agent?

No. Agent chat is available from anywhere in the app automatically.

What can I @ mention in a chat?

Apps, workflows, issues, or teams. You can tag more than one in a single question to narrow the agent's focus.

Is this available on all plans?

Available to all Optimize customers.

What's new?

Upload your existing videos (screen recordings, training sessions, Looms, etc.) and Scribe automatically generates step-by-step documentation from it.

How does it work?

Click "Import" when creating a new Scribe, drag and drop your file, and watch it be transformed into a step-by-step guide.

FAQs

What kinds of videos work best?

How-to screen recordings, such as software walkthroughs, process demos, anything where someone is clicking through a workflow. The better the recording, the better the output.

What file formats and sizes are supported?

mp4, mov, webm, and mkv. Max 20 minutes and 500 MB per video.

Do I need to narrate the video for it to work?

No. Scribe analyzes the visuals, so narration isn't required (though it can help with step descriptions).

What if a step isn't right?

You can adjust any step after import. Edit the description, or scrub to a better frame and update the screenshot.

Where do I find Video Import?

In the same place as document Import. Click the import option from your dashboard and select a video file.

Departments

Departments let Global admins group teams into named organizational units (think groups like Finance, EMEA, or Customer Success) and share Scribes or Pages with an entire department in one click instead of selecting teams one by one. Available on Global.

How does it work?

In settings, admins create Departments and assign each team to one. Departments show up in the Team Directory and the Team Management table, so admins get a real view of how the org is structured instead of a flat team list. To share, select a Department in the Share dialog and the content will automatically appear in the shared library for that group.

FAQs

What is a Department?

An optional organizational grouping above teams. Admins create Departments, assign teams to them, and creators can share content with an entire Department at once.

Which plans have access?

Departments are available on Global only.

Who can create and manage Departments?

Admins only.

How do I share with a Department?

In the Share dialog, select the Department you want to share with. The Scribe or Page automatically appears in the Shared folder of every team in that Department.

Can a team belong to more than one Department?

No. Each team can only belong to one Department.

Does this replace multi-team sharing?

No. Multi-team sharing lets you select specific teams individually. Departments let you share with a whole group at once. Both options are available in the Share dialog.

Departments let Global admins group teams into named organizational units (think groups like Finance, EMEA, or Customer Success) and share Scribes or Pages with an entire department in one click instead of selecting teams one by one. Available on Global.

How does it work?

In settings, admins create Departments and assign each team to one. Departments show up in the Team Directory and the Team Management table, so admins get a real view of how the org is structured instead of a flat team list. To share, select a Department in the Share dialog and the content will automatically appear in the shared library for that group.

FAQs

What is a Department?

An optional organizational grouping above teams. Admins create Departments, assign teams to them, and creators can share content with an entire Department at once.

Which plans have access?

Departments are available on Global only.

Who can create and manage Departments?

Admins only.

How do I share with a Department?

In the Share dialog, select the Department you want to share with. The Scribe or Page automatically appears in the Shared folder of every team in that Department.

Can a team belong to more than one Department?

No. Each team can only belong to one Department.

Does this replace multi-team sharing?

No. Multi-team sharing lets you select specific teams individually. Departments let you share with a whole group at once. Both options are available in the Share dialog.

What's new?

You can now share a single Scribe or Page with multiple specific teams, so all your cross-functional partners can work off of the same source of truth. Shared documents appear in each team's workspace, so the right people can find them without opening them up to everyone in the organization. Available on Hub, Grid, and Global plans.

How does it work?

In the Share dialog, switch to the Teams tab. Type a team name, select the teams you want to share with, and you're done. There's no limit to how many teams you can add. Each team gets access at the permission level you set, and the document shows up in their Shared folder automatically.

FAQs

Which plans have access?

Multi-team sharing is available on Hub, Grid, and Global plans.

Does this work for Pages too, or only Scribes?

Both Scribes and Pages support multi-team sharing.

If I share with a second team later, does the first team get notified again?

No. Only the newly added team receives a notification. Existing teams aren't re-pinged.

Can a user in multiple teams see the same document twice?

No. Even if someone belongs to several teams that all have access, they'll only see the document once in search, Sidekick, and their workspace.

Is there a limit to how many teams I can share with?

No product limit.

What happened to the old workaround of duplicating docs into each team?

You don't need it anymore. One document, shared with as many teams as you need.

Voice transcription now works in Spanish, French, German, Italian, and Portuguese — so your global teams can capture all the context they need to follow workflows accurately, without typing an extra word. Simply speak as you create your Scribe, and watch your words transform into step-by-step written instructions in your language. Available to Pro and Enterprise users.

How does it work?

Before you capture a Scribe, toggle on "Voice transcription." Then speak out loud in your language as you walk through your workflow — Scribe automatically detects your language and transcribes your words to the corresponding step. When you finish, you have a complete step-by-step guide in your language, with all the context included.

FAQs

What languages are supported?

Spanish, French, German, Italian, and Portuguese — plus English, which was already supported.

Do I need to select my language before I start?

Nope! Scribe automatically detects the language you're speaking. Just toggle on voice transcription and start capturing.

What if I want to edit the transcription later?

You can always edit any text in your Scribe, including transcribed instructions. After you finish capturing, click Edit to make changes.

Magic Edit uses AI to clean up your Scribes automatically. It rewrites unclear step descriptions and merges duplicate steps, so your guides are ready to share without any manual work.

How does it work?

When you create a new Scribe, Magic Edit automatically scans it and makes changes. You can undo anything you don't like.

Learn more

FAQ

Will Magic Edit change my Scribe without asking?

Yes. You can undo or edit any change by clicking on the description or on the step that was merged.

Can free users use Magic Edit?

Free users can preview suggestions but can't apply them.

Scribe MCP is now available for eligible Scribe customers. It gives supported AI tools, like Claude, Cursor, and Glean, a standard way to connect to Scribe, so teams can use Scribe’s workflow context in those tools without building a separate integration for each one.

For Scribe Capture customers, that means faster access to guides and documentation inside AI tools. For Scribe Optimize customers, that means access to workflow context and improvement opportunities inside the tools they already use.

How it works

Scribe MCP is enabled by default for eligible customers and provides read-only access through one shared connection layer. A System Admin can manage it in Developer Access, while users complete setup in the MCP-compatible AI tool they are using. Authentication, permissions, and access controls stay centralized in Scribe.

To learn more, visit our Help Center.

FAQ

What is MCP?

MCP, short for Model Context Protocol, is an open standard that lets AI tools connect to outside systems through a consistent, and easy to use, interface.

Can teams use Scribe MCP with custom agents?

Yes. More technical users can connect Scribe to custom agents, though that may require extra setup.

Who can use Scribe MCP?

Scribe MCP is enabled for Enterprise Grid and Global customers on Capture, and all Optimize customers. Your Customer Success Manager can tell you more about upgrading.