Scribe Release Notes

Scribe MCP is now available for eligible Scribe customers. It gives supported AI tools, like Claude, Cursor, and Glean, a standard way to connect to Scribe, so teams can use Scribe’s workflow context in those tools without building a separate integration for each one.

For Scribe Capture customers, that means faster access to guides and documentation inside AI tools. For Scribe Optimize customers, that means access to workflow context and improvement opportunities inside the tools they already use.

How it works

Scribe MCP is enabled by default for eligible customers and provides read-only access through one shared connection layer. A System Admin can manage it in Developer Access, while users complete setup in the MCP-compatible AI tool they are using. Authentication, permissions, and access controls stay centralized in Scribe.

To learn more, visit our Help Center.

FAQ

What is MCP?

MCP, short for Model Context Protocol, is an open standard that lets AI tools connect to outside systems through a consistent, and easy to use, interface.

Can teams use Scribe MCP with custom agents?

Yes. More technical users can connect Scribe to custom agents, though that may require extra setup.

Who can use Scribe MCP?

Scribe MCP is enabled for Enterprise Grid and Global customers on Capture, and all Optimize customers. Your Customer Success Manager can tell you more about upgrading.

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What’s new?

Scribe now lets creators and viewers request documentation directly in-product when they can't find what they need. Instead of direct messaging creators or submitting tickets through a different system, viewers can tell the right person what's missing. Requests go to the relevant creator, so your team knows exactly what to document next.

How does it work?

Search for a Scribe in Sidekick or Workspace search. If there's no match, click "Request a Scribe" and fill out a short form with the topic, tool, and an optional assignee. The request appears in the creator's queue in Tasks. Once the creator publishes a new Scribe or links an existing one, the requester is notified and can access it immediately.

FAQs

Who can submit a request?

Any authenticated user on Pro Team plans and above.

Can a request be fulfilled with an existing Scribe?

Yes. Creators can link an existing Scribe instead of creating a new one.

Does this work without the browser extension?

Sidekick entry points require the extension. Workspace-based entry points work for any authenticated viewer.

Which plans support Request a Scribe?

Request a Scribe is available on Pro Team and Enterprise plans.

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What’s new

Document Import lets you upload existing PDF and Word files and turn them into editable Scribes or Pages, giving teams a faster way to move documentation into Scribe without rebuilding documentation from scratch.

How it works

Select Import from the New button in your Workspace, then upload one or more PDF or Word (.docx) files. Scribe converts each file into a new Scribe or Page that you can review, edit, and publish like other content in your workspace.

FAQ

Will the import be perfect?

Not always. Document Import is designed to give you a strong starting point, and you can make edits in Scribe after import.

Does this replace Capture?

No. Document Import helps you bring existing documentation into Scribe. Scribe Capture is still the best way to create new step-by-step guides as work happens.

What if my document needs cleanup after import?

You can update the imported Scribe or Page before sharing or publishing it. If Approval Workflows are enabled, imported documents follow the same approval process as other Scribe content before they can be published.

Can I use this for docs from other tools?

Yes. Document Import is useful when your team already has documentation in files you want to move into Scribe faster.

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What's new?

Scribe’s approval workflows now support new options for document review, so teams can involve subject matter experts and set up approvals in a way that fits how their teams actually work. Teams can also set clearer approval requirements, including a minimum number of teammate approvals when teammate-based review is enabled.

How does it work?

System Admins can enable Document Approval in Organization Settings, then choose whether documents are approved by Team Admins only or by Teammates.

Here is how document approval works:

• Team Admins: A Team Admin must approve before a document can be published.
• Teammates: Teammates can review documents, and admins can set how many approvals are needed before publishing.

FAQ

Which Scribe customers can use Approval Workflows?

Approval workflows are available to Enterprise customers on Core, Hub, and Grid modules. To upgrade your module, please contact your Customer Success Manager.

How do I turn on approval workflows?

A System Admin must enable the Document Approval feature in the Organization Settings tab. Approval workflows are off by default and must be enabled in Organization Settings by a System Admin.

Can I choose who approves documents for my team?

Yes. Admins can choose whether approvals are handled by Team Admins only or by teammates.

Can creators still add teammate reviewers when Team Admins only is selected?

Yes. Teammate reviewers can be added optionally, but Team Admin approval is still required to publish.

Which Scribe customers can use Approval Workflows?

Approval workflows are available to Enterprise customers on Core, Hub, and Grid modules. To upgrade your module and unlock approval workflows, please contact your Customer Success Manager.

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What’s new?

Scribe now lets you pin guides, Pages, and text tips to buttons, fields, and menus inside any web application, so viewers get guidance right where they work. Creators can also track Pin views, click rates, and which apps get pinned most, making it easier to see whether your team is successfully adopting the tools you've rolled out.

How does it work?

Open the Scribe extension or Sidekick on any web page, select "Add Pin," and attach a Scribe, Page, or text tip to any UI element. Viewers see a small indicator on the element and can click to open the full guide in Sidekick, or hide Pins if they don't need them. Creators control which teams can see each Pin and can customize the color and logo.

FAQs

Which plans support Pins?

Pins are included in Global and are available for purchase as an add-on for Hub and Grid plans. For more information, schedule time with your Customer Success Manager.

Do viewers need the Scribe extension?

Yes. Both creators and viewers need the browser extension to create and see Pins.

Can I customize how Pins look?

Yes. You can change Pin color and add your team's logo.

Does this work on desktop apps?

Not yet. Pins currently work on any webpage in Chrome-based browsers.

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What’s new?

Scribe Optimize now lets you ask questions about your workflow data in plain language. Instead of navigating dashboards to find what you need, you can type a question and get instant answers, process maps, and insights pulled directly from your real workflows.

How does it work?

In the Agents section, type a question like "Show me the top bottlenecks during onboarding." Agents query your workflows and return answers or generate process maps. You can refine your insights or dig deeper with follow-up prompts.

FAQs

Does this replace the existing Optimize UI?

No. Agents are an additional way to access your data. All existing views and dashboards are still available.

What can I ask the agent?

You can ask any question about your workflows or the underlying data. That includes generating process maps, surfacing bottlenecks, identifying automation opportunities, and running custom analysis.

Is there version control?

Yes. Each interaction generates an edit and creates a new version. You can roll back to any version at any time.

Which plans support Agents?

Agents are included in all Optimize plans at no additional cost. For more information on Optimize, visit scribe.com/optimize.

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What’s new?

Get more control over how movies look and sound. You can adjust playback speed, change the narration voice, and customize how zoom transitions appear. Anyone watching a movie can now enter full screen and toggle captions or voice on or off. These updates apply automatically to your existing movies without any changes needed on your end.

How does it work?

Play any movie and use the control bar to adjust speed, toggle captions, or enter full screen. You can set defaults for voice, zoom behavior, and captions from the Scribe editor. When someone watches your movie, those defaults apply unless they adjust the settings themselves.

Learn more

FAQs

Do existing movies get these improvements?

Yes. All updates apply automatically. You don't need to re-create anything.

Can viewers change the voice I set?

Only if you do not set a default voice. If you do, the voice selector is hidden for viewers.

Is full-screen mode available on embedded movies?

Yes. The full-screen button appears in the control bar for all movies, including those that are embedded.

Which plans support movies?

Movies are available on all plans.

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ENTERPRISE SHARING

Keep every Scribe on brand, at scale

What’s new?

Branding Controls gives Enterprise admins a central place to set and enforce org-wide branding, so every Scribe your team publishes stays on-brand automatically.

How does it work?

A new Branding Controls section is now available in Organization Settings. From this page, a System Admin can enable the feature, then set the org theme (logo, colors, and font) and choose whether team admins can customize branding or if the standard is enforced for everyone.

When you save for the first time, the org theme is applied retroactively to all published Scribes and Pages in the organization, overwriting existing custom styles.

Visit Scribe’s Help Center for more information.

FAQs

Who is this for?

Enterprise organizations that need brand consistency across documentation, plus teams publishing customer-facing docs, training, and SOPs.

What happens if we want to change the theme later?

A system admin can update the org theme in the same Branding section. The changes apply across published Scribes and Pages. If needed, the admin can revert org-wide with a single click.

Which Enterprise plans support Branding Controls?

• Enterprise Base, Core, Hub, Grid, Global: org-wide logo, colors, font, retroactive apply, and one-click revert
• Enterprise Grid and Global only: optional team-level customization for team-wide branding (if enabled)

What branding is available on Pro plans?

• Pro: you can add a unique logo and define click target colors on each published Scribe
• Pro does not include: org-wide branding defaults, retroactive apply, or one-click revert

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Generate process maps from any workflow

What’s new?

You can now ask any Agent in Optimize to generate a process map from your workflow data. Agents create a BPMN-style map directly in the conversation, so you can visualize any process instantly without leaving Optimize or building diagrams from scratch.

How does it work?

In any Agent conversation, ask for a process map of a specific workflow (e.g., "Show me a process map for onboarding”). The Agent generates a visual, BPMN-style diagram you can iterate on by chatting, then export to PDF or BPMN XML 2.0 when it's ready.

Learn more

FAQs

• Is this a full BPMN editor?
  No. Agents only generate BPMN-style maps from your data and let you iterate through chat.

• Do I have to recreate a process map when my session ends?
  No. Each Agent

  conversation remembers what you've asked, what you've built, and where you left off.

• Can I edit the map visually?
  In this version, you iterate through chat.

• What export formats are available?
  You can export process maps to PDF, and BPMN 2.0 XML for import into Visio or other tools.

• Which plans support process maps?
  Process maps are included in all Optimize plans at no additional cost. For more information, visit
  scribe.com/optimize.

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Add tables within Pages

What’s new?
Scribe now lets you add tables to Pages, so you can organize information in rows and columns and make your guide easier to follow.

How does it work?

Type "/" in any Page and select Table. From there, you can add or remove rows and columns and put any content you'd normally add to a Page inside each cell.

FAQs

• What can I put in a cell?
  Any Page content like images, text, headers, lists, embeds, and more.

• Can I resize or add columns?
  Yes. Adjust widths and insert columns left or right.

• Does it sort like a spreadsheet?
  No. Tables are only for layout.

• Which plans support Pages?
  Pages are available to Scribe customers on Pro and Enterprise plans. For more information, click here.

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What’s new?

Scribe now lets you change the shape of click targets, so highlights match the buttons, fields, and menus on screen. Instead of always using a circle, you can choose a shape that fits what you’re pointing to, making guides feel clearer and more natural.

How does it work?

When you’re editing a step, select the click target directly on the screen. From there, you can change its shape, resize it to fit the UI better, and, as always, adjust the color.

Learn more

FAQs

• Can I enable this for my entire team or account?
  Not yet. Click targets can only be edited within a Scribe.

• Does this change the whole Scribe?
  No. It only applies to the step you edit. Other steps stay the same.

• Which plans support editable click targets?
  Click target editing is available to Scribe customers on Pro and Enterprise plans. For more information, click here.

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What’s new?

Scribe now shows you a live preview of your guide while you’re capturing it in the Scribe desktop application. As you work, each screenshot and step description appears instantly, making it easier to notice missing steps or mistakes before you finish capturing.

How does it work?

Start capturing your workflows like you normally do. Screenshots and step text will appear instantly as you work. In the live preview, you can switch between single-step and multi-step views, or delete a step if something looks off. Click “Complete” when you’re finished.

FAQs

• Does live preview change how Scribe captures steps?
  No. Capturing works the same as before. Live preview only shows your screenshots and step text as they’re created.

• Can I turn off live preview?
  You can’t disable it, but you can close the preview window at any time.

• Is live preview available on Mac and Windows?
  Yes, on both.

• Why can’t I see it right now in my current desktop app?
  Live preview requires the latest version of the Scribe desktop app (version 5.12.17 or newer). Here are Scribes on how to update to the latest version for Windows and Mac.

• Which plans support live previews on desktop?
  Desktop capture is available to Scribe customers on Pro and Enterprise plans. For more information, click here.

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OPTIMIZE

See, analyze, and improve the workflows that power your business

What’s new?

Scribe’s newest product, Optimize, helps you understand and improve how work actually happens across your organization. Instead of relying on surveys or interviews, Optimize shows you exactly how time is spent and where processes break down. Powered by AI, Optimize gives you visibility into your real workflows, identifies the biggest opportunities to drive efficiency, and provides clear, step-by-step recommendations on how to improve. For the first time, you can see your team’s work, make it better, and measure the impact — from a single screen.

How does it work?

Optimize mines workflows across your approved tools and teams, automatically. It identifies where time is spent, what slows teams down, and where the biggest opportunities for improvement are. Then it turns those insights into data-backed recommendations, with customized business cases to drive the highest ROI transformation.

FAQs

• Do I have access to this today?
  Not yet. Scribe Optimize is a separate product from the Scribe product you’re using today, called Scribe Capture.

• Can Optimize help us standardize workflows across teams?
  Yes. Optimize detects duplicated or overlapping workflows across teams and suggests ways to unify and standardize them.

• Will Optimize work on mainframe or desktop applications?
  Not yet. Today, Optimize works with browser-based workflows. Support for desktop apps, including mainframes and function-key-based systems, is on the roadmap.

• How does workflow mining differ from capturing Scribes?
  Capturing a Scribe is intentional and linear: you start recording, do your workflow from start to finish, and then stop recording. Workflow mining is automated. When enabled, it runs on approved apps, detects relevant workflows, and surfaces them without anyone having to press start or stop.

• What’s getting captured?
  Optimize captures workflows only for designated users and only within business apps that admins approve. Designated users must give their consent before their workflows can be mined. Anything outside those users or apps is not captured.

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Enterprise Org Admins can now purchase and manage licenses directly in product. The new billing page provides clear visibility into how licenses are being used and lets you add more on demand — no emails or order forms required.

Now, Admins can have instant control over team growth and ensuring employees always have the access they need. Available to Enterprise customers on Core, Hub, and Grid modules.

How does it work?

The new billing page is found in Organization Settings, and shows how many licenses are purchased and in use, with a clear breakdown by license type.
When you need more licenses, you can generate a quote, preview real-time pricing, and complete the purchase with a credit card for instant activation or invoice billing on net 30 terms. Each purchase also comes with a downloadable invoice for your records.
Read the help article here.

FAQ

• Who can add and manage licenses?
  Only Org Admins in Enterprise accounts on Core, Hub, and Grid modules can access the Billing page, view license details, and purchase new licenses.
• Can I remove licenses?
  Not yet. To reduce license counts, please contact your Customer Success Manager.
• What’s the difference between a Standard and Limited license?
  A Standard license can be given to users with Creator, Team Admin, or Org Admin roles. A Limited license is for users with Viewer roles.

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