ThriveCart Release Notes

We’re continuing to improve ThriveCart and ThriveCart Academy with updates that make it easier to sell products, manage customers, understand performance, and deliver a smoother learning experience. Here’s what changed between August 24 and 30, 2026.

ThriveCart

Payment confirmations now wait for successful payment

ThriveCart now waits for a payment to be fully confirmed before granting course access or sending payment confirmation emails. This helps ensure customers receive access only after their payment has completed successfully, including when a payment method requires additional authentication.

Split-pay checkout confirmations are more reliable

Improvements to split-pay checkout processing help payment confirmations complete more consistently. This gives customers a smoother purchasing experience and helps merchants reduce interruptions when selling installment offers.

Failed PayPal Enhanced rebills are recorded more consistently

ThriveCart now records failed rebills from PayPal Enhanced more reliably, helping merchants maintain a clearer view of subscription payment activity and follow up when a recurring payment does not complete.

Tax-inclusive invoices with coupons show clearer price breakdowns

Invoices for tax-inclusive products purchased with a coupon now present the original price, discount, tax, and final total more clearly. The line items are designed to reconcile with the amount charged, giving merchants and customers easier-to-understand records.

Checkout works more smoothly inside Facebook and Instagram browsers

Checkout improvements help customers complete purchases when they open a ThriveCart link inside an in-app browser, such as Facebook or Instagram. This supports a smoother path from social media content to completed purchase, especially on mobile devices.

Free PayPal upsells display the Add to Order button correctly

The Add to Order button now appears as expected for free upsells when PayPal is used. Customers can more easily accept the additional offer and continue through the purchasing journey.

Dashboard statistics handle incomplete date filters more reliably

ThriveCart now checks that both parts of a reporting date range are present before loading dashboard statistics. If a date range is incomplete, it is handled as an invalid filter instead of causing the statistics request to fail unexpectedly, helping merchants get back to reviewing their data more smoothly.

Checkout Views data stays consistent across reports

Improvements to checkout-view reporting help keep the figures shown on the main dashboard aligned with the Products and Sales report. Merchants can review customer activity with greater confidence when comparing performance across different reporting areas.

Moosend syncing handles unexpected responses better

ThriveCart’s Moosend integration is now more resilient when the service returns an unexpected response. This helps connected accounts maintain more dependable list and subscriber syncing.

Subscription cancellation processing is more resilient

Improvements to subscription cancellation processing help ThriveCart continue handling cancellations when older funnel records are incomplete or unavailable. This supports more dependable account and subscription management.

Customer names with special characters display correctly

Names containing accented letters and other special characters now display more accurately in the Transaction area. This makes customer records easier to read and helps merchants work with international customer information.

Affiliate dashboards load more reliably for large affiliate portfolios

Affiliate dashboards are now more reliable for affiliates connected to a large number of vendor accounts. This helps affiliates access their account information without unnecessary loading interruptions.

ThriveCart Academy

Students can receive notifications when drip content unlocks

Students can receive an activity-feed and bell notification when a drip-scheduled lesson becomes available. This helps learners know when new content is ready without needing to check every course manually.

Download blocks work correctly in lesson preview

Download blocks now work as expected in preview mode. Creators can review the learner experience more accurately before publishing a lesson.

Resource deletion respects creator permissions

Only the creator of a space can delete its resources. This helps protect shared course and community files from being removed unintentionally by other members.

Completed courses appear correctly in the student dashboard

Students can now find their completed courses in the right area of the dashboard. This makes it easier to review learning history and return to previously completed content.

Community settings are easier to understand

Updated explanations and tooltips provide more context throughout community settings. Creators can make changes with a clearer understanding of what each option controls.

Course content loads more reliably

Improvements to course and lesson loading help creators and students reach content more consistently. This supports a smoother experience when opening courses, lessons, and editor pages.

Course deletion works more smoothly

Creators can now delete courses more reliably from Academy. This makes it easier to keep course libraries organized as content changes over time.

Video encoding no longer interrupts navigation

Creators can continue moving through Academy while videos are being prepared. This reduces unnecessary delays when building or updating lessons that contain video content.

Quiz editing behaves more consistently

Quiz editing now works more predictably in the course editor. Creators can make changes to learning assessments with less interruption.

Video links can be copied correctly

Video link text can now be copied as expected from the lesson editor. This makes it easier for creators to reuse or share video links while managing lesson content.

Text editing and input behavior are more predictable

Improvements to text input and editing help creators make changes more smoothly in lessons and course content.

Audio uploads accept valid files correctly

Valid audio files can now be uploaded more reliably. Creators can add audio lessons and supporting content with fewer interruptions.

Community names support Cyrillic and other non-Latin characters

Creators can now use a wider range of alphabets when naming their communities. This makes it easier to create accurate, localized Academy experiences for international audiences.

Large PDFs upload more reliably

The message shown during PDF uploads now matches the actual file size limit. Additionally, larger PDF files can now be uploaded without an incorrect file size message. This gives creators more flexibility when adding workbooks, guides, and other downloadable resources.

PDF resources open correctly

PDF resources that previously opened blank now render correctly. Students can access the resource content as intended, while creators can review how their files appear to learners.

Creator Q&A is easier to use

The Q&A composer and full-view navigation now work correctly for creators. This makes it easier to ask questions, review discussions, and participate in community learning.

Onboarding can be dismissed when creators choose to explore independently

Creators who choose to explore Academy on their own can now dismiss the related onboarding option as expected. This keeps the setup experience focused on the path each creator prefers.

Course space groups no longer create duplicate sidebar rows

Course space groups with only one child now appear cleanly in the sidebar. This helps creators and students navigate course structures without seeing repeated entries.

Photo sign-in layouts explain when saving is unavailable

Creators can now see why saving may be unavailable when using photo-based sign-in layouts. Clearer guidance makes it easier to understand the available configuration options.

Long sign-in page titles wrap cleanly

Long titles on sign-in pages now wrap correctly instead of being cut off or disrupting the layout. This helps creators present a cleaner branded experience.

Branded course links route more reliably

Improvements to branded course links help students reach the intended destination when courses use custom domains. This supports a more consistent transition from a creator’s branded link to their Academy content.

Content-block autosave avoids duplicate blocks

Autosave now avoids creating repeated content blocks in certain account and ownership scenarios. Creators can build lessons with greater confidence that their content will remain organized.

Inline video blocks support LiVid content and fallback embeds

Inline video blocks now recognize LiVid videos and use a general embedded-video option when appropriate. This helps creators display supported video content more consistently inside lessons.

The emoji picker opens from the lesson editor toolbar

Creators can now open the emoji picker directly from the lesson editor toolbar, making it easier to add visual personality to course and community content.

Repeated purchase events create one audit record

When Academy receives a repeated purchase notification, it now records the event once instead of creating duplicate entries. This helps keep purchase histories and internal records cleaner.

Removing a product link stops new enrollments and emails

When a creator removes a product link, Academy no longer continues enrolling new buyers or sending related emails for that product. This gives creators more control over when an offer stops granting access.

Resource Hub external links connect creator setup with member visibility

Creators can add external links to Resource Hub spaces, and members can see those links in the Resources widget. This completes the path from adding a useful external resource to making it available to the right community members.

These updates are now live for creators and students. Want a longer-term look at what’s coming up? Check out the roadmap.

That’s what’s new. What’s next?

ThriveCart is trusted by more than 75,000 creators and businesses worldwide, who have processed over $8 billion through the platform. ThriveCart Academy has also supported more than 13 million student enrollments.

ThriveCart regularly adds new features and updates, so join our Facebook Community for the latest developments. ThriveCart Academy brings the same product expertise behind our high-converting checkout to courses and communities. Creators can use both platforms to sell, deliver, and manage their customer experience.

Not yet a ThriveCart customer? Get a demo or view our pricing and plans.

Original source

Key insights

• ThriveCart’s UBL XML e-invoicing is compliant with the structured digital network known as Peppol UBL.
• Merchants using ThriveCart Pro+ will be able to download e-invoices, alongside the existing PDF option. Standard accounts will gain access in the coming week(s).
• ThriveCart’s initial rollout focuses on EU requirements, with France and Spain among the first countries.

What is UBL XML e-invoicing?

The EU is one of the most active regions when it comes to policy updates and changes, and ThriveCart is here to make sure you stay one step ahead. Whether you’re physically in the EU or selling into the region, we’ve got you covered – our new EU e-invoicing updates include support for UBL XML e-invoice downloads.

This new capability will give merchants a clearer, more flexible way to download their invoices in the structured, machine-readable format required by specific European countries.

As e-invoicing requirements roll out country by country across Europe, ThriveCart is continuing to invest in tools that make it easier for you to sell, serve your customers, and stay ready for what’s next.

As with any new legislation, merchants and sellers need to remain compliant. Note that it’s your responsibility to remain compliant. ThriveCart provides tooling to assist with your compliance. These are available via Stripe Connect+ and PayPal Enhanced. Older versions of Stripe and PayPal are in maintenance mode only, and not supported. If you’re not yet using StripeConnect+ or PayPal Enhanced, head here for a detailed guide on how to migrate. Migrating takes just five minutes.

Traditional invoices and receipts are usually designed for people to read, which is why they’re typically available as PDFs. E-invoices are different. UBL (or Universal Business Language) is a global standard file type designed for software systems to read and process invoice data, such as the seller, buyer, invoice number, line items, taxes, totals, and payment information.

European countries are introducing these requirements at different times and in different ways, with France as one of the first major countries to implement them, on September 1, 2026. The rules can depend on factors such as:

• Where your business is located
• Where your customers are located
• Whether the sale is business-to-business, business-to-consumer, or business-to-government
• Whether the sale is domestic or cross-border
• Revenue thresholds and other country-specific conditions

That means there isn’t one single e-invoice that works everywhere. The right format depends on the country and the circumstances of the sale.

Who does it impact?

VAT in the Digital Age (ViDA) initiative is a pan-European B2B e-invoicing standard expected by July 2030. An e-invoice under EU rules must be in a structured, machine-readable digital format (such as UBL or UN/CEFACT) compliant with the EN 16931 standard – meaning traditional PDF or paper invoices do not qualify.

Example country policies:

• France: Phased rollout begins September 1, 2026, for large companies, extending to smaller enterprises by September 2027.
• Germany: Receiving e-invoices became mandatory in January 2025; sending becomes mandatory for companies with an annual turnover over €800,000 in January 2027.
• Spain: Progressive rollout for B2B transactions under the Crea y Crece law is scheduled starting July 2027.

How e-invoicing support makes a difference

We’re providing access to a structured UBL XML invoice file – aligned to the Peppol UBL delivery system – to help merchants stay compliant with government or tax authorities. This is available alongside the traditional PDF format, which is typically for customers.

E-invoicing rules are changing country by country. France and Spain are among the first territories supported by ThriveCart at this time, with the broader solution designed to support additional country requirements over time.

Having e-invoicing support built into your selling workflow means you won’t need to start from scratch every time a new requirement affects your business.

Note that ThriveCart isn’t an e-invoice processor or transmitter. You’re downloading the machine-readable file from your dashboard; you may still need to:

• Identify which country’s rules apply to each sale
• Create invoices in different formats
• Find the right fields for each regional requirement
• Download and manage additional documents

For this, please refer to your accounting software/solution, or seek advice from a licensed professional.

How ThriveCart’s e-invoicing downloads work

The process is designed to fit into the workflow you already use.

1. The sale happens as normal
   When a customer completes a purchase, ThriveCart fulfills the sale and creates the invoice using the existing invoice process.
   You won’t need to change the way you sell your digital products or manage your checkout.

2. The e-invoice becomes available to download
   Head to the Invoices section of your account. For invoices generated after September 1, 2026, you’ll see the Download e-invoice option.
   This will sit alongside the existing Download PDF option, giving you more flexibility without removing the invoice format you already use.

3. Download the e-invoice for submission
   Select Download to retrieve the UBL XML file. The file will use an XML extension, an appropriate XML content type, and set the invoice number as the filename.

After downloading, it’s your responsibility as the seller to provide the file to:

• Your accountant
• Your accounting software
• Your e-invoicing provider
• Your government-approved platform, if applicable

Make sure your merchant details are complete

Before you download an XML e-invoice, make sure your ThriveCart account includes the required merchant information. This gives the file the business details it needs and helps ensure the invoice can be generated correctly.

You’ll need to provide:

• Your full name
• Your VAT number
• Your business address, including:
  • Street address
  • City
  • ZIP or postal code
  • Country
• Permission to include your business information on receipts

Your business name is optional, but adding it can help present a clearer and more professional invoice to your customers.

To enable e-invoice downloads, make sure the “Include my business info & address in receipts” option is turned on in your account. This confirms that you want your business identity and address included on your invoices. If any required information is missing, ThriveCart may not be able to generate the XML file. Updating your account details first should help you download the file successfully.

What this means for ThriveCart merchants

If you already use ThriveCart, UBL XML e-invoicing support gives you another way to prepare your business for changing requirements without rebuilding your selling process.

You’ll be able to:

• Keep selling through your existing ThriveCart checkout
• Provide both PDF and e-invoice download options, depending on which format is needed and when
• Support country-specific invoice formats where required
• Reduce the need to manually create or convert invoices
• Continue using your existing accounting tools for any required submission steps

The exact requirements will depend on your business, your customers, and the countries where you sell. You should still confirm your obligations with your accountant or tax adviser.

A better foundation for selling online

UBL XML e-invoicing is part of a wider shift toward more connected, digital financial processes.

For digital sellers, that shift can create extra work if every country requires a different manual process. It can also create opportunities to offer a more professional, reliable customer experience.

ThriveCart is building with that future in mind. Our e-invoicing pipeline is designed to support country-specific requirements through a country-agnostic process, making it easier to expand support as additional mandates come into effect.

That means you can spend less time worrying about invoice formats and more time doing what you do best:

✔ Creating valuable digital products
✔ Reaching new customers
✔ Growing your revenue
✔ Building a business that’s ready for what’s next

NOTE: THIS INFORMATION IS FOR GENERAL INFORMATION AND EDUCATIONAL PURPOSES ONLY AND SHOULD NOT BE CONSTRUED AS LEGAL, FINANCIAL, OR TAX ADVICE. THRIVECART DOES NOT WARRANT OR GUARANTEE THE ACCURACY, COMPLETENESS, OR ADEQUACY OF THE INFORMATION IN THIS ARTICLE OR ANY OTHER COMMUNICATION THRIVECART MAY PUBLISH ON THE SUBJECT ONLINE, IN EMAIL COMMUNICATION, OR ANY OTHER LOCATION. YOU SHOULD SEEK THE ADVICE OF A LAWYER OR ACCOUNTANT LICENSED TO PRACTICE IN YOUR JURISDICTION FOR ADVICE ON YOUR PARTICULAR SITUATION.

E-invoicing FAQs

Q: What is an e-invoice?
A: An e-invoice is a structured digital invoice that can be processed by accounting systems and, where applicable, reported through government or tax authority systems. It’s different from a standard PDF because it contains data in a format that software can read automatically.

Q: When will ThriveCart’s e-invoicing support be available?
A: The new download options are for invoices generated after September 1, 2026. Invoices generated prior to September 1, 2026 are not currently available to download within ThriveCart but can be requested from support. This option will be introduced soon, alongside bulk invoice downloading. ThriveCart’s initial rollout focuses on EU requirements, with France and Spain among the priority countries.

Q: Will I still be able to download a PDF invoice?
A: Yes. The existing Download PDF option will remain available. You’ll also see a new Download e-invoice option with access to additional formats.

Q: Do I need to change how I sell through ThriveCart?
A: No. This is simply another reporting format available for download. This can be used with third-party accouting/ERP systems to meet e-invoice compliance, where applicable.

Q: Does ThriveCart replace my accounting software?
A: No. You should continue using your existing accounting and/or ERP solution (or solutions) to submit documentation to the relevant government authority where required. ThriveCart only generates and provides the formatted file for download. It does not submit the file to a government authority, or complete any required e-reporting on a merchant’s behalf.

Q: Do I still need to check my own e-invoicing obligations?
A: Yes. E-invoicing requirements vary by country, business type, customer type, and other conditions. ThriveCart is designed to make the invoicing process easier, but it isn’t a replacement for professional tax or accounting advice.

Q: Is the e-invoicing download option available to all ThriveCart users?
A: E-invoicing support is available to users with a ThriveCart Pro+ account – at no extra charge. Standard accounts will gain access in the coming week(s). To upgrade from Standard to Pro+, log in to your account and follow the relevant prompts.

Q: What information do I need to download an XML e-invoice?
A: Your account must include your full name, VAT number, and complete business address. You’ll also need to enable the option to include your business information and address on receipts. Your business name is optional, but adding it is recommended because it gives customers clearer information about who issued the invoice. You can find all these options in the “Account” tab, under the “My Profile” section.

More value for your digital business

E-invoicing is another step toward making ThriveCart a more complete platform for global digital sellers. You get the tools to sell, fulfill, and manage your customer experience, plus new capabilities that help you prepare for the changing requirements of doing business across Europe and the rest of the world.

As e-invoicing rules continue to roll out, ThriveCart will continue working to make the process clearer, simpler, and more helpful for you and your customers.

For more info, check out our customer support documentation.

Not using ThriveCart yet? Join our community of over 75,000 merchants processing over $2 billion in revenue annually. There’s a 30-day free trial so you can explore the platform’s checkout, course, and community features.

Original source

ThriveCart

Tracking scripts provide more reliable status information

Improvements to how page assets are monitored help ensure that loading issues are identified more accurately, supporting a more dependable checkout and customer experience.

Dashboard statistics remain available with different product filters

Dashboard statistics now handle a wider range of product filter inputs, making it easier to review performance without unexpected interruptions.

Order history remains accessible across different transaction records

Improvements to order history handling help keep customer and transaction information available when older or unusual records are viewed.

Statistics widgets load more reliably

Dashboard statistics are now more resilient when displaying payment plan information, helping merchants access performance data with greater confidence.

Confirmation pages load correctly when funnel steps change

Customers can continue to reach the correct confirmation page even when an upsell or downsell step has been removed or changed.

PayPal payment updates are handled more reliably

Improvements to PayPal processing help ensure that delayed or repeated payment updates are handled safely and consistently.

Payment totals display correctly on confirmation pages

Customers now see more reliable totals after purchasing split-pay or subscription offers, creating a clearer post-purchase experience.

Product Stats date ranges are easier to select

The date-range picker now opens in the right place, making it easier to choose the reporting period you want to review.

30-day trials remain 30 days long

Trial settings now honor the intended duration, helping merchants offer the correct trial experience to customers.

Long trial periods are handled more clearly by payment providers

ThriveCart now handles offers with trial periods longer than one year more reliably, helping merchants create payment plans that work as expected with supported providers.

PayPal Enhanced checkout offers more control over SEPA payments

Merchants can now choose at the product level whether to offer SEPA direct debit through PayPal Enhanced, giving them more control over the payment methods available at checkout.

PayPal purchases no longer request payment details unnecessarily

Customers moving through PayPal purchases in a funnel can complete the experience more smoothly without being prompted for the same payment information again.

PayPal Enhanced checkout layouts support clearer purchasing decisions

Order summaries and required checkboxes now appear in a clearer position above the payment buttons, helping customers review important details before completing their purchase.

Customer Hub shows subscriptions and purchases more reliably

Customers can now access a more complete view of their subscriptions and purchases in Customer Hub, making it easier to manage their relationship with a merchant.

PayPal Legacy rebill taxes are calculated correctly

Tax treatment on recurring PayPal Legacy payments now better reflects the original product setup, helping merchants maintain more accurate rebill amounts.

Installment payment invoices contain clearer information

Invoice details for installment payments now display more accurately, helping customers understand what they were charged and giving merchants clearer records.

Connect+ payments are tracked more reliably

Payments made through Stripe Connect+ now flow into ThriveCart tracking more consistently, helping merchants maintain a more complete view of customer activity.

ThriveCart Academy

We’re also making improvements across ThriveCart Academy to help creators manage courses more easily and give students a smoother path to learning content.

Community feeds load more reliably for students

Students can now access community feeds more consistently, making it easier to keep up with discussions and updates.

Community settings save more smoothly

Community owners can now save their settings without access-related interruptions, making it easier to manage their communities.

Course links work correctly with connected custom domains

Course URLs now respect the custom domain connected to an Academy account, creating a more consistent experience for creators and students.

Account-level team invitations are now available

Creators can now invite team members at the account level, making it easier to manage access across their ThriveCart Academy setup.

Students can open lessons without unexpected session interruptions

Enrolled students can now move into their lessons without seeing an unnecessary “session expired” message, helping them get to their course content without friction.

Published courses appear correctly in the creator experience

Creators can now find their published courses as expected, making it easier to review and manage available content.

Editor controls stay in the right place

Improvements to the course editor help prevent controls from disappearing, overlapping, or becoming difficult to use while building course content.

Embedded content displays correctly in previews

HTML embeds, code blocks, and other lesson content now appear more reliably in preview mode, helping creators review lessons before publishing.

Lesson titles and course settings behave more consistently

Improvements to lesson titles, lesson-pill text, and course settings make the editing experience more predictable for creators.

Mobile course icons display correctly

Course icons now appear as expected on mobile devices, helping students recognize and navigate course content more easily.

Editor columns display more clearly

Updates to the editor layout make columns easier to view and work with while creating or updating lessons.

Text colors remain consistent while editing

Course editor text colors now display more accurately, helping creators maintain the intended appearance of their lessons.

New blocks are ready for configuration

New content blocks now receive the information needed for their settings, helping creators configure blocks more reliably.

Learn+ compatibility and team-management messaging fixes

Updates to Learn+ (ThriveCart’s legacy course platform) messaging make team member, multi-admin access, and license details easier to understand, helping account owners manage access with greater confidence.

Courses only appear in listings when they are ready to be viewed

Entitled courses that have not been published no longer appear incorrectly in course listings, helping students see more accurate course options.

Deleting an open lesson is more reliable

Creators can now delete a lesson while it is open in the editor without creating unexpected autosave or navigation issues.

Community post counts are more accurate

Deleted posts and replies are no longer included in community post counts, giving creators and students a clearer picture of ongoing activity.

Creator feeds load correctly after scrolling

Creators can continue browsing their feeds after scrolling without the feed failing to load, making it easier to review community activity.

Reply counts update after content is removed

Reply counts now adjust correctly when responses are deleted, keeping discussion activity information accurate.

Creators can search within the course sidebar

A new search option makes it easier for creators to find lessons and other course content within the sidebar, especially when working with larger courses.

All of these improvements are live for creators and students. Want a longer-term look at what’s coming up? Check out the roadmap.

That’s what’s new. What’s next?

ThriveCart is home to more than 75K+ creators who’ve processed over $8 billion in transactions, as well as 13 million enrolled students. ThriveCart regularly adds new features and updates, so make sure you join our Facebook Community for the latest developments. ThriveCart Academy is built with the same expertise as our high-converting checkout, and our most successful creators are the ones using both platforms.

Not yet a ThriveCart customer? Get a demo or click here to view our pricing and plans.

Original source

We’re continuing to improve ThriveCart and ThriveCart Academy with updates designed to make selling, course creation, and student access smoother. Here’s everything we released the week of August 8-15, 2026, including more reliable checkout payments, easier integration management, clearer course editing, and a better experience for students.

ThriveCart

Checkout payments now handle missing billing details more smoothly

Checkout now avoids sending incomplete billing information to Stripe, helping reduce avoidable payment failures and giving customers a smoother path to purchase.

More flexibility for checkout tracking

ThriveCart checkout now supports the domains needed by common analytics and tracking tools, helping scripts load as expected without additional work.

PayPal links from Customer Hub now go to the correct destination

The “Visit PayPal” button now takes customers to the live PayPal experience instead of sending them to a sandbox page.

PayPal shipping refunds now display correctly

Refunding shipping costs through PayPal no longer displays the shipping amount twice on the invoice or incorrectly refunds the entire order.

PayPal Enhanced button labels now support German requirements

PayPal Enhanced checkout buttons now use the appropriate wording for German customer journeys, helping merchants present a clearer and more compliant checkout experience.

Right of Withdrawal labels can now be customized and translated

Withdrawal-flow labels are now available in Custom Text and Translation settings, helping merchants present this customer-facing experience more clearly across different languages and markets.

Duplicate transaction handling is more reliable

Improvements to transaction processing help reduce the risk of duplicate records, giving merchants more dependable transaction history and reporting.

Free products with paid bumps can be purchased more reliably

Customers can now purchase a free main product with paid bumps when withdrawal settings apply. The related withdrawal option also displays correctly on mobile devices.

One-time upsells now account for previous payments correctly

When a one-time upsell replaces a previous paid step, the earlier payment is now credited correctly and the related subscription is handled as expected.

Funnel reports now include value-per-click data

Merchants can now use value-per-click information in funnel reporting to better understand the relationship between traffic and revenue.

Product and Sales reporting now includes source information

Product and Sales reporting improvements provide more useful source information, helping merchants understand where activity and sales are coming from. Additional reporting improvements provide merchants with more useful information for reviewing performance and understanding customer activity.

Territories reporting now includes checkout view metrics

Territories reporting now supports checkout view data, giving merchants more insight into how customers in different locations interact with their offers.

Customer Hub billing updates are clearer when a processor is disconnected

Customer Hub now handles billing information updates more reliably when a vendor has disconnected the payment processor associated with the customer’s payment.

ActiveCampaign tag updates are easier to manage

When you rename an ActiveCampaign tag, you can now refresh the data shown in ThriveCart’s Automation Rules so the latest names appear without waiting for outdated information to clear.

JV partner commissions are handled correctly after refunds

Refunds now correctly account for JV partner commissions, helping keep commission and refund calculations aligned.

Cloned products now retain the correct currency symbol

Currency symbols now display correctly when product pricing settings are cloned, helping merchants avoid confusion when reviewing or updating cloned products.

Statistics Dashboard calculations are more accurate

Average order value and refund rate figures now calculate more reliably, giving merchants greater confidence in the performance information shown on the Statistics Dashboard.

Customer Hub loading is smoother

Customer Hub now loads payment information more efficiently and provides clearer loading indicators, making it easier for customers to understand when their information is being retrieved.

Affiliates can add multiple products more efficiently

Merchants can now bulk add new products to existing affiliates, reducing the time needed to update affiliate offers across an account.

The notification bell no longer blocks ThriveIQ controls

The notification bell now works alongside the ThriveIQ widget and other controls on mobile devices and in the checkout editor, making both areas easier to use.

International characters now display correctly in CSV exports

CSV exports now display non-English characters more reliably, helping merchants work with international customer, product, and transaction data.

Pro-rata credits are applied more consistently

When a one-time payment cancels an ongoing subscription, the appropriate pro-rata credit is now applied more reliably.

Custom language profiles now save more reliably

Custom language profiles are less likely to disappear while being edited or saved, helping merchants maintain their preferred wording and translations.

Subscription webhooks can now be sent at the end of the subscription period

Webhook timing now supports sending an event when a subscription period ends, helping connected systems respond more accurately to subscription lifecycle changes.

ThriveCart Academy

Password reset emails are now sent reliably

Students can now request a password reset and receive the email they need to regain access to their accounts.

Navigation is available across more Academy pages

The sidebar now appears correctly on pages where it was previously missing, making it easier for creators and students to move around the Academy.

Course content and lessons load more reliably

Students can now open course content and lessons more consistently without pages failing to load.

Published lesson links now open correctly

Lesson links on published courses now take students to the intended content.

Students can preview the first lesson with Module Intros enabled

Students can now preview the first lesson as expected, even when Module Intros are enabled for the course.

Image edits now display correctly after saving

The image editor now displays the newly saved image instead of continuing to show the previous version.

Uploaded logos no longer show unwanted backgrounds

Transparent logos now display cleanly in headers and sidebars without an additional colored or gradient box behind them. The creator’s original logo file remains unchanged.

Image resizing and editing guidance now displays correctly

The resize and image editing banner now works as expected, making image adjustments easier to understand.

Text block fonts now display more consistently

Text blocks now maintain more consistent font styles across course content.

Community member counts now display accurately

Community pages now show the correct number of members, giving creators and students a more accurate view of their community.

Older Academy links now redirect to the current address

Older lms.thrivecart.com links now redirect to the current Academy address while keeping the original page and secure login experience working.

Creator sessions now identify the correct creator

Creator sessions now connect users with the correct creator account, helping ensure access and account activity are handled properly.

Content owners now receive reply notifications

Owners now receive notifications when someone replies to their content, making it easier to stay engaged with discussions.

Downloaded resource files use clearer filenames

Downloaded resource files now use clearer filenames, making it easier to identify and organize them after download.

Hyperlinks can now be edited or removed more reliably

Creators can now update or remove hyperlinks in the course editor with greater confidence.

Course and lesson publishing options are clearer

The publishing experience now makes it clearer whether creators are publishing an individual lesson or the full course.

The lesson editor now shows when changes are saved

Creators can now see whether their lesson changes have been saved, making course editing easier to manage.

The Media Library stays open when replacing a video

The Media Library now remains available when a creator replaces a video, making it easier to continue managing course media.

Resource links now copy correctly with courses

Resource links are now retained correctly when a course is copied, reducing the need to recreate those links manually.

The resource display area is larger and easier to use

The artifact and resource display area now provides more space, making it easier to review and manage course resources.

Resources now display correctly in student preview

Resources now appear as expected in student preview and can be edited more reliably.

Lesson embeds now use the correct size and layout

Lesson embeds now display with the correct width and layout, creating a more consistent experience for students.

All of these improvements are live for creators and students. Want a longer-term look at what’s coming up? Check out the roadmap.

That’s what’s new. What’s next?

ThriveCart Academy is built with the same expertise as our high-converting checkout, and our most successful creators are the ones using both platforms. ThriveCart is home to more than 75K+ creators who’ve processed over $8 billion in transactions, as well as 13 million enrolled students. ThriveCart regularly adds new features and updates, so make sure you join our Facebook Community for the latest developments.

Not yet a ThriveCart customer? Get a demo or click here to view our pricing and plans.

Original source

We’re continuing to improve ThriveCart and ThriveCart Academy with new tools, more flexible customization, and a smoother experience for creators and their customers. Here’s everything we’ve released from 1-7 August.

For existing users, everything’s already available in your account. Want a longer-term look at what’s coming up? Check out the roadmap.

ThriveCart

More reliable downsell management

Editing a downsell no longer causes other downsells to disappear from the product, making it easier to manage and update your offers with confidence.

Free products with paid bumps can complete checkout

Customers can now complete purchases for free main products with paid bumps, even when withdrawal confirmation is required before purchase.

Customer names stay attached to orders

Customer names are now preserved when details are updated through the Customer Hub, helping keep order records accurate.

Support for the latest MailerLite platform

ThriveCart now supports the latest MailerLite platform, helping merchants connect their accounts using the newer authentication format.

ShipStation shipping settings save correctly

ShipStation shipping settings now save as expected, including changes to dynamic shipping rates and free shipping options.

More reliable Lulu upsell fulfillment

Lulu-fulfilled upsells now pass shipping information more reliably, helping physical upsell orders move through fulfillment without interruption.

Live PayPal account links in Customer Hub

The “Visit PayPal” button now directs customers to the live PayPal environment, making it easier to update payment details without confusion.

More reliable checkout with free coupon orders

Customers can now complete checkout more reliably when a coupon reduces the order total to zero.

Trial periods now always match their advertised length

30-day trial offers now keep accounts active for the full trial period, helping prevent customers from losing access earlier than expected.

ThriveCart Academy

More consistent course thumbnails and cover images

Course thumbnails and cover images can now be added, updated, and displayed more consistently across ThriveCart Academy. Creators have more options for presenting their courses, while students get a clearer and more polished browsing experience.

Clearer login and access experiences

The ThriveCart Academy login and access experience is now clearer, including improved access to login page customization and more understandable user guidance.

That’s what’s new. What’s next?

ThriveCart Academy is built for creators who want to sell, teach, and build community in one place, without stitching together a stack of separate tools. If you haven’t tried it yet, check it out here. For existing Learn/Learn+ customers, log in to your account here.

For a full breakdown of what ThriveCart Academy can do – from setting up your first community to what the student experience actually looks like – head to the ThriveCart Academy Help Center.

ThriveCart Academy is built with the same expertise as our high-converting checkout, and our most successful creators are the ones using both platforms. ThriveCart is home to more than 75K+ creators who’ve processed over $8 billion in transactions, as well as 13 million students. ThriveCart regularly adds new features and updates, so make sure you sign up to our mailing list and our Facebook Community for the latest developments. Not yet a ThriveCart customer? Get a demo or click here to view our pricing and plans.

Original source

At ThriveCart, we’re continually improving the platform to make it easier to manage products, create smoother checkout experiences, and give you more control over your customer journeys. Here’s a look at some of the enhancements delivered throughout the second half of July, across the checkout and ThriveCart Academy.

For a longer-term look, check out the roadmap.

ThriveCart Academy: 30 July

ThriveCart Academy received several improvements in an update on July 30, helping creators manage courses more easily, giving students smoother access, and ensuring content and branding display as expected.

More accurate ThriveCart product mappings

ThriveCart Academy now pulls products from the connected ThriveCart account. This helps ensure the correct products appear when creators map ThriveCart products to their courses.

Easier navigation back to your community

The “Return to Community” link now appears correctly on course pages where it’s available, making it easier for students to move between course content and the wider community experience.

Creator logos display more clearly

Creator logos now display without being cropped, helping branded courses and community experiences look more polished across ThriveCart Academy.

Delete courses more easily

Creators can now delete courses even when they contain course instructions, making it easier to manage and remove content they no longer need.

More reliable audio content

Audio blocks can now be saved and played back more reliably, helping creators add audio lessons and giving students a smoother playback experience.

Embedded forms display correctly

Forms embedded inside HTML content blocks now display as expected, making it easier to add interactive content to lessons and course pages.

More reliable discussion and live event messages

Discussion messages and live event messages now display more consistently, helping students stay connected and making it easier to follow conversations and events.

ThriveCart: 12-16 July

More reliable PayPal processing

PayPal payment processing is now better equipped to handle delayed or interrupted payment events. This helps reduce missed updates and keeps payment and fulfillment information more closely aligned.

Clearer withdrawal options after purchase

Withdrawal options now appear more consistently in the Customer Hub and on relevant products after purchase. This gives customers clearer access to the information and options available to them.

More reliable product management

Product management is now more dependable for merchants using larger catalogs and advanced adaptive pricing (launching soon!). Product names display more clearly, and the Products area is better equipped to load and manage pricing information reliably.

Affiliate dashboard now loads more reliably

The affiliates dashboard is now more reliable when viewing results across different date ranges. This helps you access affiliate information with fewer interruptions and makes it easier to review performance.

ThriveCart: 17-23 July

More flexible checkout protection

ThriveCart now supports additional checkout verification options, giving merchants more flexibility in how you protect checkout forms and help prevent unwanted activity.

More reliable checkout and confirmation experiences

Checkout and confirmation experiences are now more reliable in situations involving free purchases or incomplete order details. This helps customers move through the purchase journey more smoothly and reduces confusing errors after checkout.

Simpler subscription cancellations

Merchants can now cancel eligible migrated subscriptions more reliably, even when older subscription records do not include every customer detail. This helps keep subscription statuses accurate and makes account management easier.

ThriveCart: 24-31 July

A clearer mobile email verification experience

The email verification field now displays more clearly on mobile devices. Customers can better understand what information is required, creating a smoother checkout experience on smaller screens.

More dependable purchase notifications

Purchase webhooks now work more consistently for front-end purchases, including situations where a customer does not complete an upsell. This helps connected tools receive the right purchase information and keeps downstream workflows running more reliably.

More resilient checkout and account experiences

ThriveCart is now better equipped to handle a wider range of checkout and account-management scenarios. Customers and merchants should see fewer interruptions when moving through checkout, viewing account information, or accessing related platform areas.

Clearer access to sales tax settings

Sales tax settings are now easier to access and manage, with clearer availability based on account and pricing configuration. This helps merchants understand which tax options are available to them and configure their settings with greater confidence.

Continuing to improve ThriveCart

These updates are part of our ongoing work to make ThriveCart more reliable, easier to manage, and better suited to the way modern businesses sell online. We’ll continue refining the platform across products, courses, communities, checkout, subscriptions, integrations, and reporting so you can spend less time working around friction and more time growing your business.

Not using ThriveCart yet? Explore the features that help 75,000+ creators, coaches, and entrepreneurs process over $2B in annual revenue.

Get a Demo

Original source

If you’ve ever watched a student purchase your course, dive in with enthusiasm, and then… disappear, you’re not alone.

Course completion rates typically hover around a paltry average of 12.6%. And it’s not because your content isn’t valuable. It’s because isolated learning doesn’t work for most people. Students need more than just passively consuming video lessons and reading long PDFs – they need connection, accountability, and a reason to show up day after day.

That’s why we built ThriveCart Academy featuring communities – a powerful new feature inside our advanced new learning management system.

Community has been the #2 most requested LMS feature from our users (alongside quizzes at #1), and we’re thrilled to finally launch it. This isn’t just another add-on feature. It’s a complete reimagining of how your students experience learning – creating a full social learning network where community IS the student experience (and yes, quizzes feature, too).

What are Communities?

Communities create an integrated social learning environment where students don’t just “take courses and access a community” – they live inside a community where all learning activity happens.

When a student purchases your course (via a ThriveCart checkout page), they land in your creator-branded community. This becomes their hub for everything: consuming courses, 1:1, or group lessons, engaging with peers, tracking achievements, earning rewards, participating in discussions, taking quizzes, in-app messaging, VIP lounges, and much more! They never need to leave.

Here’s what makes it different:

• The community wrapper is always present. A “sticky” sidebar provides navigation throughout the entire learning journey. Students are constantly aware they’re part of something bigger than just a course.
• Lessons are embedded inside the community. Instead of clicking into a separate course player, lessons render directly within the community context. Progress tracking, unlock rules, and drip scheduling all work seamlessly – but the student never leaves the social environment.
• Everything happens in one place. Discussions tied to specific lessons, community-wide Q&A posts, achievement celebrations, leaderboard updates, and creator announcements all flow through a personalized activity feed that becomes the student’s homepage.

Why this matters for your business

The competitive landscape has shifted. Your students aren’t just comparing your offer to other course platforms anymore – they’re comparing you to community-first platforms like Circle, Mighty Networks, and Kajabi.

These platforms have proven something critical: community-engaged students show higher completion rates, lower refund rates, higher upsell conversion, and longer retention, with one study reporting an average course completion rate of 42% for supported/coached online courses and as high as 85%-90% for selective cohort-based online programs.

Until now, if you wanted to offer both courses and community, you had two options:

1. Duct-tape your course platform to a separate community tool (hello, Facebook Groups and Discord chaos)
2. Pay many hundreds of dollars per month for a dedicated community platform on top of your course platform

Circle charges $89-$199/month, Kajabi is $143-$399/month, and Mighty Networks costs $79-$354/month, depending on your plan. That’s $1,000-$4,000+ per year just for community functionality, without the powerful checkouts you need to turn that engagement into higher LTV.

For ThriveCart, communities will be built right into ThriveCart Academy, and both are built on top of the full power ThriveCart and its funnel have to offer – no more fragmented student experience and a massive reduction in extra, unnecessary costs.

The features that make ThriveCart Academy work

ThriveCart Academy includes several sought-after features, including:

• 🌐 Activity feed homepage

  Your students’ new homepage is a personalized feed that blends course progress updates, peer discussions, your announcements, achievement celebrations, and leaderboard highlights. It’s the heartbeat of your community.

• 🙋 Quizzes

  Test your students’ knowledge with video, audio, or traditional quizzes. You can set the pass mark, number of attempts allowed, a time limit, whether to show correct answers or not, question randomization, and lesson locking until a quiz is successfully passed. Passing a quiz is an excellent opportunity to boost community engagement as students share their progress and achievements with the whole group. Offer rewards tied to completion and sharing their process internally and/or on social media, unlock the next course or VIP access, and issue certificates, all in one place!

• 👥 Social learning tools

  Students can start threaded discussions both at the community level and on specific lessons. They can react to posts with five different reaction types, share wins, post resources, ask questions, and see what their peers are working on. You can pin important posts, and students can use @mentions to tag each other.

• 🎮 Two-tier gamification system

  Students earn points, unlock badges, maintain daily streaks, and climb leaderboards. These points can be used to unlock courses, and additional gamification options exist for students sharing your courses and their progress on social media, driving more exposure for your business. This creates motivation to keep showing up and engaging.

• 🚦 Embedded course player

  Your lessons can now be delivered via hosted video, audio, traditional text & images, or in combination! Courses load directly inside the community with all your existing course functionality intact: progress syncing, content unlocking based on rules, drip scheduling, quizzes, and more. Students never need to leave the community to continue their learning.

• 📑 Member profiles, directory and messaging

  Students can create rich profiles and discover other community members through a searchable, filterable directory. This helps them find accountability partners, study groups, and peers with similar interests. 1:1 and group messaging is available for learning, and making new friends.

• 💬 Moderation and spam protection

  You get a full moderation queue, auto-flagging of suspicious content (like posts with more than five external links), keyword filters, rate limiting (10 posts per hour per user), user banning capabilities, and a student reporting system where three reports automatically hide content for review.

• 🔑 Multiple access models

  Create public communities, free private communities, paid communities, or invitation-only communities. You control who gets in and how.

• 🧑‍🎓 Universal student identity

  One login gives your students access to all the creator communities they’ve joined. If they purchase courses from multiple ThriveCart creators, they can switch between communities with a simple header toggle – no need to manage multiple accounts.

What this means for your students

Your students get a dramatically better learning experience:

• One login = one place for all their courses and communities
• Built-in motivation through rewards, badges, and leaderboards that make progress visible
• Peer support through lesson-level discussions and community-wide conversations
• Reduced overwhelm because everything they need is in one unified interface
• Self-service billing to manage subscriptions and payment methods without contacting you

Courses get you students. Communities help you keep them

ThriveCart Academy is built right into our core checkout funnel technology, proven to boost average order values (AOV) by up to 118%! Now, we’re extending this technology to the Academy, a place where your students can learn, engage, and continue purchasing new courses without leaving the platform.

ThriveCart Academy is available on three plans, catering to different creator needs – Starter, Growth, and Scale. And if you’re an existing ThriveCart customer, take advantage of our introductory launch offers:

• For Learn users: two months free, with an extra third month free if you share what you’ve built on social media.
• For Learn+ users: four months free, with an extra two months free if you share what you’ve built on social media.

Offer must be claimed by June 18th, 2026. Head to your ThriveCart account to activate.

For new customers, all plans are on a 14-day free trial.

FAQs

Q: Can I have more than one community on my account?

A: Yes. There is no limit to the number of communities you can create. All of them are managed from the Communities section of your ThriveCart Academy dashboard, and each has its own independent settings, spaces, members, and health score.

Q: Do I need a community to offer courses?

A: Yes. The focus of ThriveCart Academy is communities first. You can always create a community that simply offers a course space and disable public posting on that space’s discussion board.

Q: Can I change my community type after it’s been created?

A: Yes. Community type (Course + Community, Community Only, Course Only) can be adjusted in Community Settings after creation. Changes to your access model (such as switching from free to paid) may affect existing members and should be reviewed carefully before saving.

Q: Can I add lessons to a course after it has been published?

A: Yes. New lessons added after publishing appear immediately for all enrolled students (unless set to draft in settings, locked behind tags, or drip-scheduled). When you add a lesson, you can choose to notify all students or save silently with no notification.

Q: Do I need to create a new ThriveCart product to use Communities?

A: No. You can link an existing ThriveCart product to your community during the Link ThriveCart Product checklist task. If you don’t have an existing product, you can create one from within the checklist.

Q: What happens to my existing Thrive Learn/Learn+ courses and students?

A: All existing Thrive Learn and Thrive Learn+ creators and students are migrated to ThriveCart Academy with full continuity – courses, student progress, drip schedules, certificates, and billing are all preserved. No action is required from you.

Q: How do students find lessons?

A: Via the left sidebar or activity feed. Lessons load inside the community so students never need to leave the platform.

Q: What happens to student progress if I delete a lesson?

A: A confirmation modal appears showing how many students have completed the lesson. If you proceed, student progress records are preserved and count toward their overall completion percentage, but the lesson is no longer accessible. Alternatively, you can choose “Mark as Hidden” to keep the lesson for existing students while hiding it from new enrolments.

Q: Can I run multiple courses inside a single community?

A: Yes. There is no limit to the number of courses you can link to a community. Use Course Collections to group them into categories, and use tag-based access rules to control which students see which courses within the community.

Q: Can a student be part of multiple communities from different creators?

A: Absolutely! A student’s ThriveCart Academy account is universal – one login gives them access to every creator’s community they’ve joined. After logging in, students who belong to multiple creators see a community selection screen where they can choose which community to enter. They can switch communities at any time using the community switcher in their sidebar.

Q: How does gamification work in ThriveAcademy?

A: Points are earned for course completion, discussions, and contributions. The experience point amounts earned can be set in your community settings, but note that there are two tiers: platform-wide and creator-specific achievements and leaderboards.

Q: Are there mobile apps on the roadmap?

A: Native apps are in the roadmap for 2026. Until then, ThriveCart Academy is already available as fully responsive web.

Q: Can I turn off the leaderboard without turning off points entirely?

A: Yes. The leaderboard is an independent toggle within Gamification Settings. Students can continue earning experience points, levelling up, and unlocking badges with the leaderboard completely hidden from the community.

Q: Can a student see what badges are locked and how close they are to unlocking them?

A: Yes. In Profile → Achievements, students see two sections: Earned badges (showing the badge and how it was earned) and Locked badges (showing the badge name and their current progress, e.g. “Progress: 42/100 reactions needed”). This is fixed and cannot be hidden from students.

Q: Can I rename XP to something different for each community I manage?

A: Yes. The custom points name is community-scoped, not account-scoped. Each community can have a completely different name for its points currency.

Q: What happens to gamification if I disable it after students have already earned points?

A: Disabling the XP system freezes all new point awards and hides the leaderboard, but every point and badge already earned by students is preserved in their profile. If you re-enable gamification later, the existing data immediately becomes active again. Platform-level points (awarded for cross-community milestones) are separate from creator-level points and are never affected by creator-level gamification settings.

Q: Can a community moderator change community settings or remove other moderators?

A: No. Moderators can manage posts, spaces, and the review queue, but cannot access community settings or modify other team members’ roles. Only admins and the creator can make structural changes to the community.

Q: What happens to a student’s progress if I ban and then reinstate them?

A: A ban removes community access but does not delete course progress, achievements, or points. If you reinstate a member, their data is restored exactly as it was when they were banned.

Explore ThriveCart Academy’s features, plans, and pricing. We can’t wait to see the thriving learning communities you’ll build.

Original source

Key takeaways

• Smart Links let you redirect multiple product URLs to a single master checkout, so no traffic gets lost
• They protect affiliate commissions even when old or variant checkout links are clicked
• Setup takes just three steps inside your ThriveCart Products page
• Smart Links are available for Pro+ accounts with Stripe Connect+ enabled

What Smart Links actually do

Smart Links let you designate one product as your “master” and then redirect any number of other products straight to it. Anyone who clicks an old link, an affiliate link, or a saved bookmark pointing to a redirected product gets sent to your master checkout automatically.

Which means no broken links, no lost commissions, and no manual cleanup.

For Wyatt, this means he can keep testing checkout pages without worrying about traffic leaking to outdated variants. Once a test is done, the winning checkout becomes the master, and everything else funnels right to it.

Who this feature is for

Smart Links are a game-changer if you:

• Run A/B tests on your checkout pages and end up with multiple product URLs
• Have duplicate or older versions of products still floating around in your account
• Work with affiliates and want to make sure their links always land on the right page
• Have products that have been promoted in old emails, social posts, or ads with URLs you can’t easily update
• All URL parameters (including UTM values, coupon codes, and affiliate IDs) are carried through automatically.

How to set up a Smart Link in three simple steps

Setting up a Smart Link takes just a few minutes. Here’s how to do it.

In ThriveCart, head to your “Products” page and click the “Smart Links” tab. Then hit the “Create Smart Link” button in the top right corner.

Step 1: Choose your master product

Use the “Select a product” dropdown to find and select the product you want all traffic to land on. This is your master checkout. Click “Next” when you’re ready.

Step 2: Select the products to redirect

Check the box next to every product you want to redirect to the master. You can select just one or multiple products. You can search by name if your product list is long. Once you’ve selected all the variants, click “Next”.

Step 3: Review and activate

You’ll see a summary showing your master product at the top and all your redirect products listed below. You can also add a product tag to your master product at this stage. If everything looks good, click “Create” to activate your Smart Link.

Managing your Smart Links over time

Smart Links go beyond a set-it-and-forget-it exercise – they’re flexible. Once a Smart Link is live, you can:

• Add more redirect products at any time using the “Add more products” button
• Edit product tags on your master product
• Toggle individual redirects on or off using the status switch

This makes it easy to manage ongoing tests, seasonal offers, or any time your product lineup evolves.

FAQ

Q: Can a product be in more than one Smart Link at the same time?
A: No. Each product can participate in only one active Smart Link at a time, whether as a master or as a redirect. If you try to add a product that is already part of an active Smart Link, ThriveCart will block the action and prompt you to remove it from its current Smart Link first.

Q: What happens to redirect products’ checkout pages?
A: Visitors are immediately forwarded to the master product’s checkout. The redirect product’s own checkout page is not shown while the Smart Link is active. Disabling the Smart Link restores normal access to both products’ individual checkouts.

Q: Can I use a redirect product as the master in a different Smart Link?
A: No. A product that is already serving as a redirect in one active Smart Link cannot simultaneously be the master of another. Remove it from its current Smart Link first, then set it as the master of a new one.

Q: Can anyone use ThriveCart Smart Link?
A: No, Smart Links are only available to merchants with Pro+ accounts and with Stripe Connect+ enabled.

Q: Will my coupon codes be affected?
A: It’s important to make sure that any coupons you want to apply to the master product are assigned to the master in that coupon’s settings – a coupon can only apply to products it is enabled for.

Smart Links: What’s next?

If you’re selling digital products, courses, or memberships and you’ve ever run a split test or had duplicate products in your account, Smart Links save you from a slow leak of lost traffic and missed revenue.

For creators like Wyatt – and for anyone who takes their checkout seriously – this is one of those features that quietly protects your income every single day.

Smart Links are available on ThriveCart Pro+ accounts with Stripe Connect+ enabled. Ready to get started? Head to your “Products” page and create your first Smart Link today. If you need help setting up your StripeConnect+ account, head here. For help with Smart Links, read our dedicated help page.

Not on ThriveCart yet? Pro+ is our most feature-rich plan, with a huge variety of revenue-boosting features, including custom domains, multiple order bumps, crypto payment options, subscription dunning, JV contracts, affiliate management, and much more!

Already on ThriveCart, but not on Pro+ yet? Simply log in to your dashboard to easily upgrade your plan.

Original source

The ThriveCart team has been busy shipping new features. This release covers a new look for your dashboard, smarter email validation at checkout, better invoice management, and a solid batch of ThriveAcademy improvements, including easier course organization.

A fresh new look for your ThriveCart dashboard

You’ll notice something different when you log in. ThriveCart is rolling out a brand-new design, and this release is the first phase of it.

The most visible change: the main navigation has moved from the top of the screen to the left-hand side, giving you a cleaner, more spacious workspace to manage your products, funnels, and reports.

This is a gradual rollout, so you may see a mix of the updated and existing styles as you navigate around. Everything works exactly as it should – it’s purely a visual update happening in stages. The full redesign is on the way, and we’ll keep you posted as more areas get updated.

For ThriveAcademy users, you’ll also notice the new dashboard lets you easily toggle between the new LMS (Academy) and the legacy platform (Learn). To access it, simply click “Learn” from the dashboard menu options.

ThriveAcademy: easier course organization and a more consistent experience

Clearer course selection when adding students

If you run multiple Academy courses, finding the right one in a dropdown has previously involved a lot of scrolling. That’s been improved.

The course selector now organizes your courses into two clear groups – Academy Communities (including integrated courses) and Academy (courses only) – so when you’re adding a student or setting up access, you can immediately see what’s what and pick the right course without second-guessing yourself.

This change saves real time, especially as your course library grows.

A more consistent course experience for your students

A significant set of visual and layout improvements has been made to bring the new course editor in line with how things looked in the legacy editor. This covers fonts, sidebars, HTML embeds, avatar display, and layout consistency – so what you see as a creator now matches what your students actually see. The gap between the builder view and the student view has been closed.

We’ve also been making steady refinements across communities and courses.

• Students can now be invited to communities the moment they enroll – community invitations go out reliably for all new students, with no delays or errors.
• Communities appear correctly on course pages – if you’ve linked a community to a course, it now shows up in the right place for students every time.
• Full admin functionality is restored for creator management – all creator admin actions now work correctly across both staging and production environments.
• Pasted content and link previews in community posts are fully editable – text pasted into community posts stays editable, and link previews load correctly every time.
• The community post editor now handles long posts and media uploads smoothly – you can scroll freely when writing longer posts, and media file attachments upload without issue.
• Custom community URL slugs now save reliably during setup – the Save URL button during community setup works as expected, so your community’s web address is locked in first time.
• Students can now see and access all communities they’ve been given access to – community access is displayed correctly in the student view, so no one gets locked out of a space they should be in.
• Font style updates now apply across your entire course, not just the title – when you change a font in the course editor, the change sticks throughout all of your content.
• Course discussions work more reliably – authors are correctly identified in posts, links can be easily added, access permissions are properly enforced, and students see clear, friendly messages if something goes wrong.

Fewer lost customers due to email typos

A customer who types gmail.con instead of gmail.com at checkout doesn’t always know they’ve made a mistake – but you feel it later, in bounced emails, missed delivery notifications, and support tickets.

ThriveCart now includes lightweight email validation at checkout that catches the most common domain and TLD misspellings – things like .con, .cmo, .comm, and common domain errors – and prompts the customer to correct their email before completing their purchase.

There’s no second email field, no friction for customers who type correctly, and no change to your conversion flow. It simply catches the obvious mistakes before they become your problem.

Send a customer’s complete invoice history in one step

When a customer asks for all of their invoices for tax or accounting purposes, the previous process meant working through the Invoice Download tool with date-based filters – not ideal if you didn’t know exactly when they first purchased.

The Invoice Download tool now includes an “All time” option. Filter by a specific customer or product, select All time, and the system compiles and emails you the complete invoice history in one go. It’s a meaningful time-saver for vendors with long-term customers and high transaction volumes.

Clearer financial reporting for reserve and hold amounts

For merchants using ThrivePay Installments, your reserve and hold amounts – the funds temporarily held back as part of payment processing – are now clearly visible in your Accounting Reports.

A new Reserve tab shows:

• New reserve added – what’s been held from recent sales
• Reserve released – what’s been unlocked and returned to you
• Total held – the full balance currently under hold

Individual transactions also now display the gross amount, fee, and reserve as separate line items, so you have complete transparency over exactly where your money is at any given time.

More control over your Facebook ad tracking

If you use Facebook’s Conversions API (CAPI) to track purchases, it previously looked like this: every rebill on a subscription would automatically send an event to Facebook.

For some creators, that’s exactly what they want. For others – particularly those managing larger ad accounts – sending recurring payment data to Facebook can skew your reporting and create noise in your campaigns.

You can now turn off rebill event tracking per funnel. A new checkbox in the Facebook CAPI settings section lets you disable recurring payment reporting for all products in a funnel, while keeping your initial purchase tracking fully intact.

Where to find it: Products → [Select Product] → Checkout → Tracking tab → Facebook Pixel section

Everything is live right now

Every update listed above is already in your ThriveCart or ThriveAcademy account. No reconfiguration needed – log in and it’s all there. As always, if you have feedback, use the in-app tool. It goes directly to the team. More updates are on the way.

That’s what’s new. What’s next?

ThriveAcademy is built for creators who want to sell, teach, and build community in one place, without stitching together a stack of separate tools. If you haven’t tried it yet, check it out here. For existing Learn/Learn+ customers, log in to your account here.

For a full breakdown of what ThriveAcademy can do – from setting up your first community to what the student experience actually looks like – head to the ThriveAcademy Help Center.

ThriveAcademy is built with the same expertise as our high-converting checkout, ThriveCart and our most successful creators are the ones using both platforms. ThriveCart is home to more than 75K+ creators who’ve processed over $8 billion in transactions, as well as 13 million students. ThriveCart regularly adds new features and updates, so make sure you sign up to our mailing list and our Facebook Community for the latest developments. Not yet a ThriveCart customer? Click here to view our pricing and plans.

Original source

Since launching ThriveAcademy, the feedback from creators has been incredible and we’ve been listening to every bit of it. The team has been shipping improvements every day based on what you’re telling us, and this past week has been one of the biggest batches yet.

Below is a rundown of everything that’s live right now. Nothing needs reconfiguring. Log in and it’s all there.

Build a course-first community without turning on everything at once

One of the most common requests we heard post-launch: “I just want to deliver my course. I’ll add the community features later.” We’ve made sure that your migrated courses don’t need a full community setup to go live.

When courses migrate from the legacy LMS to ThriveAcademy, they now migrate as self-contained learning experiences. Your students can access their content without you needing to configure community spaces, gamification, or social features first. Simply link your ThriveCart product in course settings, and purchases grant access. This ensures you can:

• Launch lean with just your course content
• Add community features when you’re ready for them
• Configure your communities when you’re ready, not before anything goes live

Announcements are now pinned to the top of your community

Previously, if you posted an Announcement, students had to know where to find it. Most didn’t. That’s now changed.

You can now pin your Announcements space directly into the top navigation bar, so it’s the first thing every student sees when they log in.

How to turn it on:

• Go to Community settings
• Click “Sidebar”
• Find the toggle labeled “Show announcements at the top”
• Switch it on

It takes less than 10 seconds, and if you’ve been posting updates without seeing much engagement, this is almost certainly why.

More community design options

When ThriveAcademy first launched, the template gallery provided a solid starting point. Now, it has a lot more to work with.

More than 20 new template options have been added, including a completely rebuilt Pastels collection. These are clean, modern styles that work across a wider range of brands without needing customization to look great.

If you opened the gallery during your initial setup and didn’t find quite what you were looking for, it’s worth revisiting now.

A new warning if your community is still in draft mode

Here’s a scenario that caught some creators off guard: a student tries to check out, your community is still in draft mode, and they hit a dead end, with no clear explanation of why.

You’ll now see a warning banner in your creator dashboard before that happens. If your community hasn’t been published yet, the banner flags it clearly so you can catch it mid-setup, before any students do.

It’s a small addition, but when it saves you from a frustrated student emails, it won’t feel small.

HTML embed blocks now work the way they should

Two issues with HTML blocks in the lesson editor have been fixed.

1. Embed height was locked at 200px

At launch, every HTML embed block in a lesson was capped at 200px, regardless of what was inside it. Forms, tools, third-party widgets – everything was displaying at a fixed height that made it look broken or cut off.

That’s now resolved. HTML embed blocks resize automatically to fit their content.

1. The HTML block wasn’t showing up in the editor menu

The HTML content block was missing entirely from the lesson editor menus, which meant it was invisible unless you already knew it existed. It’s back and accessible from both the / slash command and the “Add content block” menu.

A handful of other fixes worth knowing about

We’ve also resolved the following:

• Lesson titles now display correctly in both the editor and the student-facing preview
• Spaces reorder freely in your sidebar, without the privacy-gate restriction that was blocking certain moves.
• The sign-in page layout you configured now actually applies to your students. Previously, it defaulted to split-screen regardless of what you’d set.
• Magic links (the enrollment emails your students receive the moment they’re added) were occasionally being suppressed before reaching some inboxes. That’s resolved.
• Students who signed up via a free or $0 introductory offer were hitting an entitlement error and couldn’t access their content. This is fixed.

The student home has also been given a polish: cleaner typography, display names showing instead of email addresses, and stale session data now clears at sign-in, so returning students don’t get bounced by old cookies.

Everything is live right now

Every update listed above is already in your ThriveAcademy account. Nothing needs reconfiguring on your end.

The one thing to do right now: if you post Announcements to your community, go turn on the navigation toggle. Community settings→ Sidebar → “Show announcements at the top.” It takes less than 10 seconds and immediately improves how your students discover your content.

Remember, if you’ve got feedback on anything in ThriveAcademy, use the in-app feedback tool. It routes directly to the development team and gets reviewed faster than any other channel.

More updates are on the way. We’ll keep you posted.

That’s what’s new. What’s next?

ThriveAcademy is built for creators who want to sell, teach, and build community in one place, without stitching together a stack of separate tools. If you haven’t tried it yet, check it out here. For existing Learn/Learn+ customers, log in to your account here.

For a full breakdown of what ThriveAcademy can do – from setting up your first community to what the student experience actually looks like – head to the ThriveAcademy Help Center.

ThriveAcademy is built with the same expertise as our high-converting checkout, ThriveCart and our most successful creators are the ones using both platforms. ThriveCart is home to more than 75K+ creators who’ve processed over $8 billion in transcations, as well as 13 million students. ThriveCart regularly adds new features and updates, so make sure you sign up to our mailing list and our Facebook Community for the latest developments. Not yet a ThriveCart customer? Click here to view our pricing and plans.

Original source

If you’ve ever watched a student purchase your course, dive in with enthusiasm, and then… disappear, you’re not alone.

Course completion rates typically hover around a paltry average of 12.6%. And it’s not because your content isn’t valuable. It’s because isolated learning doesn’t work for most people. Students need more than just passively consuming video lessons and reading long PDFs – they need connection, accountability, and a reason to show up day after day.

That’s why we built ThriveAcademy featuring Communities – a powerful new feature inside our advanced new learning management system.

Communities has been the #2 most requested LMS feature from our users (alongside quizzes at #1), and we’re thrilled to finally launch it. This isn’t just another add-on feature. It’s a complete reimagining of how your students experience learning – creating a full social learning network where community IS the student experience (and yes, quizzes feature, too).

👀➡️ Watch our CEO, Ismael Wrixen, introduce ThriveAcademy and this 15-minute video.

What are Communities?

Communities create an integrated social learning environment where students don’t just “take courses and access a community” – they live inside a community where all learning activity happens.

When a student purchases your course (via a ThriveCart checkout page), they land in your creator-branded community. This becomes their hub for everything: consuming courses, 1:1, or group lessons, engaging with peers, tracking achievements, earning rewards, participating in discussions, taking quizzes, in-app messaging, VIP lounges, and much more! They never need to leave.

Here’s what makes it different:

The community wrapper is always present. A “sticky” sidebar provides navigation throughout the entire learning journey. Students are constantly aware they’re part of something bigger than just a course.

Lessons are embedded inside the community. Instead of clicking into a separate course player, lessons render directly within the community context. Progress tracking, unlock rules, and drip scheduling all work seamlessly – but the student never leaves the social environment.

Everything happens in one place. Discussions tied to specific lessons, community-wide Q&A posts, achievement celebrations, leaderboard updates, and creator announcements all flow through a personalized activity feed that becomes the student’s homepage.

Why this matters for your business

The competitive landscape has shifted. Your students aren’t just comparing your offer to other course platforms anymore – they’re comparing you to community-first platforms like Circle, Mighty Networks, and Kajabi.

These platforms have proven something critical: community-engaged students show higher completion rates, lower refund rates, higher upsell conversion, and longer retention, with one study reporting an average course completion rate of 42% for supported/coached online courses and as high as 85%-90% for selective cohort-based online programs.

Until now, if you wanted to offer both courses and community, you had two options:

• Duct-tape your course platform to a separate community tool (hello, Facebook Groups and Discord chaos)
• Pay many hundreds of dollars per month for a dedicated community platform on top of your course platform

Circle charges $89-$199/month, Kajabi is $143-$399/month, and Mighty Networks costs $79-$354/month, depending on your plan. That’s $1,000-$4,000+ per year just for community functionality, without the powerful checkouts you need to turn that engagement into higher LTV.

For ThriveCart, Communities will be built right into ThriveAcademy, and both are built on top of the full power ThriveCart and its funnel have to offer – no more fragmented student experience and a massive reduction in extra, unnecessary costs.

The features that make ThriveAcademy work

ThriveAcademy includes several sought-after features, including:

• 🌐 Activity feed homepage
  Your students’ new homepage is a personalized feed that blends course progress updates, peer discussions, your announcements, achievement celebrations, and leaderboard highlights. It’s the heartbeat of your community.

• 🙋 Quizzes
  Test your students’ knowledge with video, audio, or traditional quizzes. You can set the pass mark, number of attempts allowed, a time limit, whether to show correct answers or not, question randomization, and lesson locking until a quiz is successfully passed. Passing a quiz is an excellent opportunity to boost community engagement as students share their progress and achievements with the whole group. Offer rewards tied to completion and sharing their process internally and/or on social media, unlock the next course or VIP access, and issue certificates, all in one place!

• 👥 Social learning tools
  Students can start threaded discussions both at the community level and on specific lessons. They can react to posts with five different reaction types, share wins, post resources, ask questions, and see what their peers are working on. You can pin important posts, and students can use @mentions to tag each other.

• 🎮 Two-tier gamification system
  Students earn points, unlock badges, maintain daily streaks, and climb leaderboards. These points can be used to unlock courses, and additional gamification options exist for students sharing your courses and their progress on social media, driving more exposure for your business. This creates motivation to keep showing up and engaging.

• 🚦 Embedded course player
  Your lessons can now be delivered via hosted video, audio, traditional text & images, or in combination! Courses load directly inside the community with all your existing course functionality intact: progress syncing, content unlocking based on rules, drip scheduling, quizzes, and more. Students never need to leave the community to continue their learning.

• 📑 Member profiles, directory and messaging
  Students can create rich profiles and discover other community members through a searchable, filterable directory. This helps them find accountability partners, study groups, and peers with similar interests. 1:1 and group messaging is available for learning, and making new friends.

• 💬Moderation and spam protection
  You get a full moderation queue, auto-flagging of suspicious content (like posts with more than five external links), keyword filters, rate limiting (10 posts per hour per user), user banning capabilities, and a student reporting system where three reports automatically hide content for review.

• 🔑 Multiple access models
  Create public communities, free private communities, paid communities, or invitation-only communities. You control who gets in and how.

• 🧑‍🎓 Universal student identity
  One login gives your students access to all the creator communities they’ve joined. If they purchase courses from multiple ThriveCart creators, they can switch between communities with a simple header toggle – no need to manage multiple accounts.

What this means for your students

Your students get a dramatically better learning experience:

• One login = one place for all their courses and communities
• Built-in motivation through rewards, badges, and leaderboards that make progress visible
• Peer support through lesson-level discussions and community-wide conversations
• Reduced overwhelm because everything they need is in one unified interface
• Self-service billing to manage subscriptions and payment methods without contacting you

Courses get you students. Communities help you keep them

ThriveAcademy is built right into our core checkout funnel technology, proven to boost average order values (AOV) by up to 118%! Now, we’re extending this technology to the Academy, a place where your students can learn, engage, and continue purchasing new courses without leaving the platform.

ThriveAcademy is available on three plans, catering to different creator needs – Starter, Growth, and Scale. And if you’re an existing ThriveCart customer, take advantage of our introductory launch offers:

• For Learn users: two months free, with an extra third month free if you share what you’ve built on social media.
• For Learn+ users: four months free, with an extra two months free if you share what you’ve built on social media.

Offer must be claimed by June 17th, 2026. Head to your ThriveCart account to activate.

For new customers, all plans are on a 14-day free trial. Check out our launch offers below:

Frequently asked questions (FAQ)

Q: Can I have more than one Community on my account?
A: Yes. There is no limit to the number of communities you can create. All of them are managed from the Communities section of your ThriveAcademy dashboard, and each has its own independent settings, spaces, members, and health score.

Q: Do I need a community to offer courses?
A: Yes. The focus of ThriveAcademy is communities first. You can always create a community that simply offers a course space and disable public posting on that space’s discussion board.

Q: Can I change my community type after it’s been created?
A: Yes. Community type (Course + Community, Community Only, Course Only) can be adjusted in Community Settings after creation. Changes to your access model (such as switching from free to paid) may affect existing members and should be reviewed carefully before saving.

Q: Can I add lessons to a course after it has been published?
A: Yes. New lessons added after publishing appear immediately for all enrolled students (unless set to draft in settings, locked behind tags, or drip-scheduled). When you add a lesson, you can choose to notify all students or save silently with no notification.

Q: Do I need to create a new ThriveCart product to use Communities?
A: No. You can link an existing ThriveCart product to your community during the Link ThriveCart Product checklist task. If you don’t have an existing product, you can create one from within the checklist.

Q: What happens to my existing Thrive Learn/Learn+ courses and students?
A: All existing Thrive Learn and Thrive Learn+ creators and students are migrated to ThriveAcademy with full continuity – courses, student progress, drip schedules, certificates, and billing are all preserved. No action is required from you.

Q: How do students find lessons?
A: Via the left sidebar or activity feed. Lessons load inside the community so students never need to leave the platform.

Q: What happens to student progress if I delete a lesson?
A: A confirmation modal appears showing how many students have completed the lesson. If you proceed, student progress records are preserved and count toward their overall completion percentage, but the lesson is no longer accessible. Alternatively, you can choose “Mark as Hidden” to keep the lesson for existing students while hiding it from new enrolments.

Q: Can I run multiple courses inside a single community?
A: Yes. There is no limit to the number of courses you can link to a community. Use Course Collections to group them into categories, and use tag-based access rules to control which students see which courses within the community.

Q: Can a student be part of multiple communities from different creators?
A: Absolutely! A student’s ThriveAcademy account is universal – one login gives them access to every creator’s community they’ve joined. After logging in, students who belong to multiple creators see a community selection screen where they can choose which community to enter. They can switch communities at any time using the community switcher in their sidebar.

Q: How does gamification work in ThriveAcademy?
A: Points are earned for course completion, discussions, and contributions. The experience point amounts earned can be set in your community settings, but note that there are two tiers: platform-wide and creator-specific achievements and leaderboards.

Q: Are there mobile apps on the roadmap?
A: Native apps are not in the short-term plan. ThriveAcademy is available as fully responsive web only for now.

Q: Can I turn off the leaderboard without turning off points entirely?
A: Yes. The leaderboard is an independent toggle within Gamification Settings. Students can continue earning experience points, levelling up, and unlocking badges with the leaderboard completely hidden from the community.

Q: Can a student see what badges are locked and how close they are to unlocking them?
A: Yes. In Profile → Achievements, students see two sections: Earned badges (showing the badge and how it was earned) and Locked badges (showing the badge name and their current progress, e.g. “Progress: 42/100 reactions needed”). This is fixed and cannot be hidden from students.

Q: Can I rename XP to something different for each community I manage?
A: Yes. The custom points name is community-scoped, not account-scoped. Each community can have a completely different name for its points currency.

Q: What happens to gamification if I disable it after students have already earned points?
A: Disabling the XP system freezes all new point awards and hides the leaderboard, but every point and badge already earned by students is preserved in their profile. If you re-enable gamification later, the existing data immediately becomes active again. Platform-level points (awarded for cross-community milestones) are separate from creator-level points and are never affected by creator-level gamification settings.

Q: Can a community moderator change community settings or remove other moderators?
A: No. Moderators can manage posts, spaces, and the review queue, but cannot access community settings or modify other team members’ roles. Only admins and the creator can make structural changes to the community.

Q: What happens to a student’s progress if I ban and then reinstate them?
A: A ban removes community access but does not delete course progress, achievements, or points. If you reinstate a member, their data is restored exactly as it was when they were banned.

Explore ThriveAcademy’s features, plans, and pricing. We can’t wait to see the thriving learning communities you’ll build.

A teal button with the words 'Explore ThriveAcademy' on it

Original source

The mid-April feature release delivers meaningful improvements across three areas that matter most to power users and developers building on ThriveCart.

For merchants and developers leveraging ThriveCart’s API, two key data points have been added to the Transactions endpoint, giving you richer, more actionable data when querying your business. While many competing platforms lock away or limit API access entirely, ThriveCart continues to invest in giving you full, open access to your data – on your terms.

For subscription merchants with U.S.-based customers, self-cancellation rights have been extended to mirror existing EU protections, ensuring compliance and a consistent customer experience across regions.

And for developers using webhooks, the customer_updated event now ships with the verification fields needed to confirm the legitimacy of incoming requests, closing a key security gap.

As always, these updates are designed to give you more control, more transparency, and more confidence in how ThriveCart helps you run your business.

Summary

Enhanced Transactions API: Customer ID & Subscription Status

Two new fields have been added to the GET Search Transactions API endpoint: the internal ThriveCart Customer ID and the live Subscription Current Status, giving developers and integrators richer, real-time data on every transaction query.

U.S. Customers Added to Self-Cancellation Rules

U.S.-based subscription customers can now always self-cancel, regardless of vendor settings, bringing them in line with the existing EU self-cancellation protections already in place.

Customer Email Updated Webhook Now Includes Verification Fields

The customer_updated webhook event now includes thrivecart_account and thrivecart_secret fields, enabling developers to verify the authenticity of incoming webhook requests.

Enhanced transactions API: customer ID & subscription status

ThriveCart’s API is one of the most powerful in the industry, and this update makes it even more so.

Unlike many competing checkout and cart platforms that offer little to no API access, or limit what data you can retrieve, ThriveCart gives you full, open access to your business data. This week, two critical fields have been added to the GET Search Transactions API endpoint, making every query more informative and more useful for automation, reporting, and third-party integrations.

What’s new

The GET Search Transactions endpoint now returns two additional fields:

• ThriveCart Customer ID (customer.id) – the internal unique identifier for each customer record, enabling precise cross-referencing between API data and other systems
• Subscription Current Status (subscription_current_status) – a live reflection of the subscription state at the time of the API request, returning one of four values: active, paused, cancelled, or completed

Why it matters

• Developers can now accurately identify individual customers in API responses without relying solely on email addresses
• Real-time subscription status means your integrations always reflect the current state of a subscription, not a historical snapshot
• Combining both fields enables powerful automation, such as triggering workflows based on live subscription states tied to specific customer records
• ThriveCart’s open, developer-friendly API continues to outpace competitors who restrict or withhold this level of data access entirely

Available now for all API users. No configuration required. Simply query the GET Search Transactions endpoint to see the new fields in your response data.

U.S. customers added to self-cancellation rules

Giving customers control over their subscriptions isn’t just good practice; in many cases, it’s the law.

ThriveCart already enforces self-cancellation rights for EU-based customers, ensuring they can always cancel an ongoing subscription regardless of what a vendor has configured. This update extends that same protection to U.S.-based customers, reflecting evolving consumer protection standards and reducing the risk for merchants operating in the United States.

What’s new

• U.S.-based customers on ongoing subscription products can now always self-cancel, regardless of vendor-level or product-level cancellation settings
• Checkbox copy in both account-wide and product-level settings has been updated to clearly reflect this change, so vendors always know exactly what their customers can do
• EU protections remain fully intact and unchanged

Why it matters

• U.S. merchants are protected from potential compliance issues related to subscription cancellation restrictions
• Customers get a consistent, transparent cancellation experience across all regions
• Clearer settings copy removes ambiguity for vendors managing subscription products at scale

Available now for all merchants with U.S.-based subscription customers.

Customer email updated webhook: verification fields added

Webhooks are only as useful as they are trustworthy.

When ThriveCart fires a customer_updated event, your systems need to know with certainty that the request is genuine and hasn’t been spoofed or tampered with. Previously, the customer_updated webhook lacked the verification fields that other ThriveCart webhook events already include. That gap has now been closed.

What’s new

The customer_updated webhook payload now includes:

• thrivecart_account – your ThriveCart account identifier
• thrivecart_secret – your unique secret key for verifying request authenticity

These fields align customer_updated with the verification approach used across other ThriveCart webhook events.

Why it matters

• Developers can now validate incoming customer_updated requests with confidence, using the same verification pattern they already apply elsewhere.
• Reduces the risk of acting on spoofed or malformed webhook data.
• Brings consistency across all ThriveCart webhook events, making integrations more secure and predictable.

Available now for all webhook users. No changes to your endpoint configuration required. Simply update your verification logic to use the new fields from incoming customer_updated payloads.

That’s What’s New… What’s Next?

ThriveCart is home to more than 75K+ creators, whilst our unique product offering, Pro+, now supports over 44,000 merchants. Pro+ gives you and your business the greatest functionalities and capabilities in the industry. ThriveCart regularly adds new features and updates, so make sure you sign up to our mailing list and to our Facebook Community for the latest developments.

Not yet a Pro+ customer?

Click here to upgrade.

Already a Pro+ customer?

Please note that as a Pro+ user, you will not be able to take full advantage of the sales revenue-generating and advanced reporting features if you have not configured your existing products with Stripe Connect+ and enabled it on your products.

Click here to learn how to configure Stripe Connect+ in less than five minutes.

Original source

Running an online business means making critical decisions in real time. When you’re setting up a new checkout, troubleshooting an integration, or preparing for a launch, waiting for email support isn’t just inconvenient; it can cost you sales. Today, we’re excited to introduce Live Chat Support, a premium add-on designed specifically for creators, coaches, and entrepreneurs who need real-time human support when it matters most.

The new reality of running an online business

The pace of digital commerce has accelerated dramatically.

Creators and entrepreneurs are no longer just launching a single product, sitting back, and waiting for sales to roll in. Instead, they’re:

• Running multiple funnels simultaneously
• Testing different pricing strategies and upsells
• Integrating with payment processors, email platforms, and membership sites
• Launching live webinars, challenges, and time-sensitive promotions
• Supporting customers across multiple timezones
• Managing both digital and physical product deliveries

In this environment, time is revenue.

A checkout configuration issue right before a big launch doesn’t just frustrate you – it could cost you real sales. Likewise, a payment gateway question at 9PM on Sunday needs answering before your Monday morning promotion goes live.

The reality is simple: sometimes, email support isn’t fast enough, or you simply prefer a live, real-time interaction.

Where email support works (and where it doesn’t)

Email support remains the backbone of customer service – and for good reason. It’s:

• Great for non-urgent questions
• Ideal for detailed technical documentation
• Perfect when you need time to research or test solutions
• Effective for issues that require back-end investigation

But email has structural limitations:

• Response times can range from hours to days
• Back-and-forth exchanges can extend resolution time
• You can’t get instant clarification when you’re confused
• Time-sensitive issues can become emergencies

This isn’t a flaw in email support – it’s simply not the right tool for certain situations.

Introducing Live Chat Support

Live Chat Support is a new premium add-on available to all ThriveCart customers. There are two options available:

• Live chat support for $19/month
• Dedicated Slack channel for $499/month (more on that later)

When you subscribe, you gain access to real-time chat support with human ThriveCart specialists, available directly within your logged-in dashboard.

Here’s what that means:

• Human support: Real ThriveCart support agents, not bots
• Faster responses: Connect with an agent in under five minutes
• Real-time troubleshooting: Get answers while you work
• Priority access: Jump ahead of the email queue when time matters
• No commitment: Monthly subscription, cancel anytime

Live Chat Support isn’t replacing email – it’s complementing it, giving you the right tool for solving time-sensitive issues.

How Live Chat Support works

Getting started is simple:

1. Subscribe to Live Chat Support for $19/month.
2. Once subscribed, you’ll see a chat option presented after opening the widget in the bottom corner of your ThriveCart dashboard.
3. The chat option within ThriveIQ, our chatbot assistant, is only visible to customers with an active Live Chat subscription.
4. Connect with a support specialist within five minutes.
5. Get real-time help with setup, troubleshooting, or technical questions.
6. Receive a chat transcript via email for future reference.

Important details:

• Secure & authenticated: Because you’re logged into your dashboard, we already know who you are. There’s no need to verify your account.
• Available to subscribers only: The chat widget only appears for customers with an active Live Chat Support subscription.
• First response under five minutes: Our agents prioritize live chats to keep you moving.

In the unlikely event that all agents are busy when you reach out, we’ll save your message and convert it to an email ticket, so nothing gets lost.

What’s included (and what’s not)

Live Chat Support is built for real-time problem-solving and technical guidance. Here’s what you can expect:

✓ What’s included:

• Priority response times (under five minutes)
• Real-time troubleshooting
• Payment gateway configuration help
• Integration guidance (Stripe, PayPal, email platforms, etc.)
• Product setup and funnel configuration support
• Subscription and billing management questions

✗ What’s not included:

• Immediate bug-fix guarantees: Known bugs are tracked and resolved by our development team as part of their roadmap
• Custom implementation services: For advanced customization, consider our done-for-you concierge service
• Live support during launches: We can help you prepare, but we don’t offer dedicated launch-day monitoring
• Strategic consulting: Live Chat focuses on technical support, not funnel strategy or business advice

Think of Live Chat Support as your go-to resource for time-sensitive technical questions that need immediate answers.

Who should use Live Chat Support?

Live Chat Support is ideal for:

Active launchers

If you frequently run promotions, webinars, or time-sensitive campaigns, Live Chat ensures technical issues don’t derail your timeline.

Multi-product sellers

Managing multiple funnels, upsells, and integrations? Get instant answers when configuring new products or troubleshooting checkout flows.

High-volume merchants

When your business depends on uninterrupted checkout performance, real-time support minimizes downtime and lost revenue.

Integration-heavy users

Connecting ThriveCart with multiple platforms (such as email, CRM, or membership sites)? Live Chat helps you troubleshoot connection issues in real time.

Anyone who values speed

If waiting 24-48 hours for an email response feels too slow for your business pace, Live Chat is built for you.

Frequently Asked Questions

How much does Live Chat Support cost?

$19/month with no long-term commitment. You can cancel anytime.

How fast will I get a response?

Our target response time is within five minutes. If all agents are busy, your message will be converted to an email ticket and prioritized.

Can I still use ThriveIQ?

Absolutely. ThriveIQ remains available to all ThriveCart customers. Live Chat gives you a priority route for urgent issues.

What hours is Live Chat available?

Live Chat availability aligns with our support team hours – 24/7/365. Check the chat widget for real-time availability.

Will I get a transcript of my chat?

Yes. Every chat is automatically sent to your email as a transcript for future reference.

Is this available to all ThriveCart customers?

Yes. Whether you’re on Standard, Pro+, Ultimate, or another plan, you can add Live Chat Support for $19/month.

Access is limited to the first 500 customers – is that still true?

For the initial launch, we’re limiting access to ensure the highest quality support. If you’re interested, we recommend subscribing early to secure your spot.

Can I use Live Chat for business strategy questions?

Live Chat focuses on technical support and troubleshooting. For strategic guidance on funnels, pricing, or marketing, our Knowledge Base and Community are great resources.

What happens if an issue requires developer attention?

If your issue is related to a known bug or requires back-end investigation, we’ll escalate it to our development team and follow up with you via email as progress is made.

Upgrade to Dedicated Slack Support for $499/month

Want even faster responses, proactive guidance, and direct access to experts who know your business?

Our Dedicated Slack Support gives you real-time collaboration with our Technical Account Managers (TAMs) – the same high-touch support experience trusted by our highest GMV customers.

What You Get With Slack Support

A dedicated Slack channel offering:

• Direct access to four dedicated technical account managers
• Coverage 24/5 with additional weekend coverage (UK timezone)
• Faster response
• Real-time conversations (no waiting on ticket back and forth)
• Proactive support and clearer communication

This is a premium, hands-on partnership designed to keep your business moving, for $499 per month.

Ready to Experience Premium Support?

If your business is growing and you need faster answers, dedicated attention, and real-time collaboration, Slack Support is your next upgrade.

A complete support experience

With the introduction of Live Chat Support and the dedicated Slack channel, ThriveCart now offers one of the most flexible support stacks in digital commerce:

• Live Chat Support: Real-time human support for time-sensitive issues
• Dedicated Slack Channel: Direct, real-time collaboration with our Technical Account Managers
• Email Support: Comprehensive help for non-urgent questions and detailed investigations
• Knowledge Base: Comprehensive library of self-service documentation, FAQs, and tutorials
• AI Chat Assistant: Instant answers to common questions 24/7
• Community: Peer support and best practices in the ThriveCart Academy Facebook group

All designed to meet you where you are, with the right level of support at the right time.

The new era of ThriveCart support

Since our founding, ThriveCart has processed over $8 billion in sales across 70+ million transactions, powering more than 75,000 businesses and 12 million enrolled students.

Live Chat Support represents the next step in that evolution, ensuring that when you need help, you can get it immediately, from a human, without breaking your workflow.

Your business moves fast. Your support should too.

Ready to experience faster, real-time support?

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Ever found yourself scrolling endlessly through your product list trying to remember which offers were part of your Black Friday campaign? Or wishing you could instantly analyze how all your VIP tier products performed regardless of whether they’re main products, bumps, or upsells? Or perhaps you need to know if ebooks performed better than courses in your New Year campaign?

When you’re managing dozens of products across the funnel, finding and analyzing the right ones can feel like searching for a needle in a haystack.

That’s why we built product tags – a complete system for organizing, filtering, and analyzing your entire ThriveCart product catalog the way you actually think about your business.

Product tags are now available for all ThriveCart Pro+ users.

Why we built product tags

You told us you needed a better way to organize products. Not just your main products – all your products. The bumps, upsells, and downsells that make up your funnels and campaigns.

You needed to answer questions like:

• “Which products were part of my Black Friday campaign?”
• “How did all my coaching offers perform last quarter?”
• “What’s the total revenue from my spring launch across every funnel?”

Answering these questions used to require opening dozens of products, keeping external spreadsheets, or manually tracking campaigns.

Not anymore.

How product tags work

Tag any product anywhere

Add tags to main products, bumps, upsells, and downsells – all from the product settings you already know.

To add tags:

1. Open any product and go to Edit → Options
2. Find the new Product tags field
3. Type a tag name and press Enter or add a comma to confirm it
4. Add as many tags as you need – they’ll autocomplete from existing tags to keep everything consistent

Tag naming:

Use numbers, letters, and hyphens – special characters aren’t supported. Tags are case-insensitive, so “Black-Friday” and “black-friday” are treated as the same tag.

Made a mistake? Just click the X on any tag chip to remove it.

Common tagging strategies:

• Campaign tracking: “black-friday-2026”, “spring-launch”, “webinar-promo”
• Product categories: “digital-courses”, “coaching”, “memberships”
• Business verticals: “b2b-services”, “beginner-level”, “premium-tier”
• Seasonal groupings: “holiday-2026”, “summer-sale”, “q4-offers”

See tags at a glance

Once you save your product, tags appear as clean visual badges directly on your product list, right below the product name.

At a glance, you can see exactly which products belong to which campaigns, categories, or funnels without opening a single settings panel. No more guessing. No more clicking into dozens of products to find what you need.

Tags appear consistently across your main tabs for products, upsells, and downsells, so you always know what you’re looking at.

Filter your product lists instantly

Need to find a specific group of products fast? Use the new Filter by tags field next to the Recently Added dropdown on your Products, Upsells, and Downsells pages.

Select one or more tags, and your list instantly updates to show all matching products. Tag filtering uses OR logic, meaning if you select multiple tags, products with any of those tags will appear – making it easy to broaden your view.

Pro tip: Combine tag filtering with the existing text search to narrow down your results even further. Tag filtering establishes your initial product pool, then text search refines it.

Filter transactions by product tags

Here’s where product tags become truly powerful for your business operations. Head to your Transactions page and you’ll see a new option in the dropdown: Product tags.

Select it, choose your tags, and instantly see every transaction tied to those products – across all product types, main products, bumps, upsells, and downsells – all in one unified view.

Two viewing modes:

• Default: See only transactions for the specifically tagged products
• Include all order transactions (toggle on): See complete orders where any product matches your selected tags

The game-changer: This works retroactively. Even if you just started using tags today, transactions from before you applied tags will still appear in your filtered results. You get complete historical visibility without any data migration.

Export your filtered data: CSV exports automatically honor your tag filtering, so you can analyze campaign performance in your favorite spreadsheet or accounting tool.

Analyze performance across related products

If you’re using Stripe Connect+, this is where Product Tags transform how you understand your business.

Your Product & Sales, Subscriptions, and Funnels reports now support tag-based filtering:

1. Open Filters on any report page
2. Set Product Type to Product Tags
3. Choose your tags
4. Watch your entire reporting view update to show aggregated performance across every product in that group

Why this matters: Instead of selecting products individually, you can now see consolidated reporting for entire campaigns, product categories, or business verticals – regardless of whether products are main offers, bumps, upsells, or downsells.

The “Include all related order stats” toggle lets you include revenue from complete orders where any product matches your tag criteria, not just the tagged product revenue.

Real-world use cases: how you’ll actually use this

📊 Campaign ROI analysis

Tag all products in your Q2 launch as “q2-launch-2026” and instantly see total campaign performance across every funnel, upsell, and bump – without building a single spreadsheet.

📦 Product category performance

Separate your digital courses from your coaching programs with tags like “digital-course” and “coaching”, then analyze which business line drives more revenue, conversions, and lifetime value.

🎄 Seasonal performance comparison

Tag products with “holiday-2025” and “holiday-2026” to compare year-over-year performance and optimize your seasonal strategy based on real data.

🎯 Business vertical profitability

If you serve multiple markets (B2B vs. B2C, beginners vs. advanced, services vs. products), tag accordingly and discover which vertical deserves more focus and resources.

🔄 Funnel component analysis

Tag related products across different funnels with something like “webinar-funnel” to see total performance regardless of where the products sit in your checkout flow.

Built for flexibility, designed for growth

We built product tags because rigid categorization systems don’t work for real businesses. You need a system that:

✅ Adapts to your exact business model – not someone else’s predetermined categories
✅ Works retroactively – so your existing product library benefits immediately
✅ Scales with you – from 10 products to 100+, without breaking down
✅ Integrates everywhere – product lists, transactions, and reporting all work together
✅ Saves you tons of time – find products in seconds, not minutes

Whether you run simple funnels or complex multi-product campaigns, product tags give you the organizational power to manage it all.

Getting started with product tags

Product tags are available now for all ThriveCart Pro+ accounts.

1. Log in to your ThriveCart dashboard
2. Open any product and go to Edit → Options
3. Start adding tags in the “Product tags” field
4. Save your product and watch tags appear in your product lists
5. Use the filter fields to find products instantly
6. Analyze performance in Transactions and Reports (requires Stripe Connect+ for reporting)

Not on Pro+ yet? Upgrade your account to unlock product tags along with all our advanced features.

Your product catalog has grown. Your tools should keep up

Product tags transform product management from tedious manual tracking to intelligent, automated organization.

Organize products your way. Filter lists in seconds. Analyze campaigns effortlessly. Focus on growing your business instead of hunting through product lists.

Ready to get organized? Your product tags are waiting in your ThriveCart dashboard.

Questions about Product Tags? Our support team is here to help you get the most out of this feature. Get in touch or check out our support article.

Product Tags is available for ThriveCart Pro+ accounts. Reporting features require Stripe Connect+ in addition to Pro+. Check out our support article on setting up Stripe Connect+.

That’s What’s New… What’s Next?

ThriveCart is home to more than 75K+ creators and our more advanced product offering, Pro+, now supports over 41,000 merchants. It’s our latest product release aimed at giving you and your business the greatest functionalities and capabilities in the industry. New features and updates will come thick and fast, so make sure you sign up to our mailing list and join our Facebook Community for the latest developments.

Not yet a Pro+ customer? Click here to upgrade.

Already a Pro+ customer? Please note that as a Pro+ user, you won’t be able to take full advantage of the sales revenue-generating and advanced reporting features if you haven’t configured your existing products with Stripe Connect+ and enabled it on your products. Click here to learn how to configure Stripe Connect+ in less than 5 minutes.

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