Feature - Hostname Configuration & Correction

A complete hostname governance module — define the policy, test it, enforce it, and correct every non-compliant endpoint, with a secure credential vault and full audit trail behind every change.

• Policy Definition & Configuration – segment-based naming with custom delimiters and Fixed/Variable/Hybrid rules, enforced live against the character budget.
• Policy Testing before Activation – simulate sample hostnames against the policy, catching rule conflicts and overflows before enforcing.
• Real-Time Compliance Monitoring – live tracking of Compliant, Non-Compliant, and Duplicate hostnames across the fleet.
• Guided Correction with Dual Audit Trail – validated correction input with live preview, along with separate audit trails for corrections and policy edits.

Benefits

• Enforces a single, consistent hostname standard across the entire AD-enrolled fleet without manual policing.
• Catches policy misconfigurations before rollout with built-in testing, instead of discovering them on live endpoints.
• Gives IT teams instant visibility into fleet-wide compliance status at any point in time.
• Provides two independent, defensible audit trails — one for endpoint corrections, one for policy changes.

Feature - IPP-Based Printer Configuration

A structured printer deployment wizard that gives admins full control over execution context, physical premises scoping, rollout sequencing, and end-user consent - all from a single console.

• Controlled, Sequenced Rollouts – schedule execution time and deployment order to pace how and when printer configurations reach endpoints.
• Consent-Driven Installation – prompt end users with an admin-defined consent message before a printer is installed on their device.

Benefits

• Gives admins precise control over the timing and sequence of fleet-wide printer rollouts.
• Keeps end users informed and consenting before a printer land on their device.

Enhancement - Multi-User Asset Allocation with Automated Notifications

Assets can now be allocated to multiple users in one go, with an automatic email notification fired the moment allocation happens, so shared-asset scenarios no longer need manual workarounds or follow-up.

• Multi-user asset allocation - allocate a single asset to multiple users where applicable.
• Email notification on allocation - an automatic email notification is triggered whenever an asset is allocated.

Benefits

• Email notification on allocation
• Keeps stakeholders informed automatically the moment an asset is allocated.

Enhancement - Logical Grouping for Software License Management

Software installations can now be organized into logical Software Groups using a configurable, boolean rule-builder — matching installations by name, category, manufacturer, and type so licenses are tracked at the product level instead of as scattered, raw install strings.

• Structured group definition – each Software Group is defined with a name, manufacturer, software type, category, and description for consistent classification.
• Condition-based matching – matching rules are built on Software Category and Software Name using operators such as "contains," auto-classifying installations into the correct group.
• Nested AND/OR logic – conditions and condition groups can be combined and nested using AND/OR operators, allowing admins to model complex matching scenarios (multiple naming variants, editions, or manufacturers) in a single rule set.
• Extensible rule builder – conditions and groups can be added or removed on the fly via "+ Add condition" and "+ Add group," with inline validation before the group is created.

Benefits

• Consolidates fragmented installation records into accurate, product-level license groups.
• Reduces manual tagging by letting matching rules do the classification automatically.
• Models real-world licensing complexity through nested boolean logic instead of flat categories.
• Improves license utilization visibility and audit readiness at the group level.

Enhancement - Deeper Microsoft Entra ID (Azure AD) Integration

Mail Settings now support Azure app-based SMTP authentication, and admins can create new users directly in Azure AD (Entra ID) from the console, without ever switching over to the Azure portal.

• Azure app-based SMTP configuration - Mail Settings now support Azure App registration-based SMTP authentication for outbound mail, alongside existing options.
• Add User support for Entra ID - create new users directly in Azure AD (Entra ID) from the Workelevate console, without switching to the Azure portal.

Benefits

• Enables modern, app-based SMTP authentication aligned with Microsoft’s security guidance.
• Saves admins a console switch when provisioning new Entra ID users.
• Keeps user and mail administration inside a single pane of glass.

Enhancement - WE Repository - Cloudflare R2 Integration

The WE Repository now supports Cloudflare R2 as a cloud storage backend, giving admins a cost-effective, multi-cloud option for content distribution without changing how the repository works.

• Cloudflare R2 support - configure Cloudflare R2 as a WE Repository storage backend alongside existing cloud storage options.

Benefits

• Gives admins more flexibility in choosing a cost-effective cloud storage backend.
• Supports multi-cloud storage strategies for content distribution.

Enhancement - Desktop Notifications with System Theme Sync

Desktop notifications now automatically switch between light and dark to match the endpoint’s system theme, keeping the experience consistent without any manual configuration.

• Automatic theme matching - notifications render in light or dark mode based on the endpoint’s OS system theme setting.

Benefits

• Delivers a more native, consistent end-user notification experience.
• Removes visual mismatch between OS theme and notification styling.

Original source

Feature - AI-Powered Endpoint Intelligence

Embeds a purpose-built AI engine into the Endpoint Overview, autonomously interpreting unified endpoint telemetry to deliver a complete 360° diagnosis — root cause, prioritized remediation, and confidence-scored findings — without manual investigation.

AI Diagnostic Engine & Endpoint Assessment

• Correlates DEX, compliance posture, parameter-level metrics, and user feedback into a single AI-generated health assessment.
• Identifies critical performance degradation, compliance violations, and experience gaps through autonomous telemetry interpretation.
• Attributes endpoint degradation to specific, quantified root causes — eliminating hypothesis-driven troubleshooting.
• Generates prioritized remediation actions ranked by impact and tagged by source, replacing manual triage.
• Produces an auditable verdict with a per-assessment confidence score and disclosed data sources — never a black box.

360° Endpoint Health & DEX Intelligence

• Delivers a unified view of experience scores, compliance posture, and parameter-level breakdowns (CPU, memory, battery, boot time, disk I/O, network, OS activation) on a single screen.
• Provides a plain-language AI health narrative with current DEX score measured against its target threshold and trended over time.
• Surfaces Critical Findings that isolate what is materially impacting the device, separated from background noise.

AI Root Cause & Event Correlation

• Traces degradation to quantified contributors — process-level CPU consumption, RAM allocation deficits, unoptimized legacy software.
• Correlates recent Error and Warning events to the analysis by source and timestamp, connecting symptoms to the triggering events.

Smart Recommendations

• AI-driven, impact-ranked remediation actions source-tagged across Security, Device Compliance, and Application Compliance.
• Directs teams to the highest-priority fix first, backed by the AI's analysis rather than admin judgment alone.

Analysis Confidence & Data Lineage

• Every assessment carries a confidence score and discloses the data sources it drew from — Event Logs, Metrics, Compliance — establishing a transparent, auditable trust layer.

Executive Summary

• Auto-generates a leadership-ready readout of overall device health and compliance trajectory, eliminating manual compilation for reporting.

Benefits

• Compresses hours of manual endpoint investigation into a near-instant, AI-generated diagnosis.
• Moves teams from reactive monitoring to root-cause-driven resolution, reducing repeat incidents.
• Makes every conclusion explainable and auditable through quantified attribution, confidence scoring, and data lineage.
• Raises first-time-fix rates by directing resolution effort to the true cause and the highest-priority action.
• Serves engineers and leadership from a single view — deep technical detail and an executive-ready summary without rework.

Enhancement - Asset Management (Sharper Location, Cleaner Console)

A set of Asset Management refinements that make location data more accurate and the console faster to read - binding report locations to live Active Directory City data, enabling location cleanup, and surfacing live status counts directly on the asset landing page.

Key highlights

• Report Location Binding with AD City
• report locations resolve automatically from the Active Directory City attribute, keeping location-based reporting accurate without manual tagging.
• Delete Location
• remove closed offices, duplicates, or stale entries to keep the location hierarchy clean.
• Status with Count on the Landing Page
• every asset status now displays a live count up front, for instant fleet-state visibility from the first screen.

Benefits

• Keeps location-based reporting accurate automatically as your directory changes.
• Reduces manual cleanup and eliminates stale or duplicate location clutter.
• Speeds up day-to-day triage with fleet state visible from the first screen.

Enhancement - Smarter Patching (Notifications & Job Control)

Patch jobs now keep everyone informed automatically, with dual-audience notifications and hands-off reporting built into the job workflow.

Key Highlights

• End-user desktop notifications - users are notified on their desktop when a patch job is running and when it has completed, keeping them informed without IT having to reach out.
• Admin patch status reporting - patch outcomes (successful, failed) are emailed to admins automatically, removing the need to check the console manually.
• Automated reporting - admins can schedule patch status reporting to run on its own, turning status tracking into a hands-off process.

Benefits

• Keeps end users informed in real time, reducing "why is my machine updating?" tickets.
• Frees admins from manual status checks with automatic, scheduled reporting.
• Improves accountability with a clear, automatic record of patch outcomes.

Enhancement - Resilient & Controlled Delivery

Greater resilience and control over how content reaches your endpoints - adding default Distribution Server management with automatic failover, and centralized queue management for agent updates.

Key Highlights

• Default DS designation & automatic failover routing
• set a primary Distribution Server and automatically reroute to a fallback the moment the primary is unreachable, so patches and other updates never stop.
• Agent Update Queue Management
• queue and pace agent version updates centrally through WorkElevate, preventing simultaneous fleet-wide upgrades and keeping rollouts controlled.

Benefits

• Eliminates single-point-of-failure risk in content distribution.
• Keeps endpoints continuously updated even during a server outage.
• Ensures controlled, predictable agent rollouts across distributed environments.

Original source

Workelevate enables customers to build secure, scalable custom integrations using, MCP (Model Context Protocol), A2A (App-to-App) connectors, Webhooks, and a No-Code/Low-Code Orchestrator.

1. No-Code / Low-Code Orchestrator

The Workelevate Orchestrator is designed for Customer Admins to build complex integrations without writing extensive code.

Visual Workflow Builder: Drag-and-drop interface to define logic, loops, and conditions.

Pre-built Connectors: Instant integration with popular ITSM, CRM, and Communication tools.

Custom Scripting: For advanced requirements, low-code blocks allow for custom logic snippets to be injected into standard workflows.

2. API Capabilities

Our RESTful APIs provide programmatic access to the core Workelevate engine. These are categorized by the following functional areas:

Data Ingestion & Updates

Bulk Ingestion: Import large datasets regarding users, endpoints, or historical logs.

Asset Management

Patch Management

Endpoint Management

DEX score analytics

Model Context Protocol (MCP) & A2A

Model Context Protocol (MCP): Implementation of the open standard that enables seamless integration between AI models and local or remote data sources, allowing Workelevate's AI agents to securely access enterprise data.

A2A Integrations: Facilitate direct communication between Workelevate and other enterprise applications to maintain state consistency./p>

Workflow & Event Management

Event Triggers: Programmatically trigger Workelevate actions based on external system events.

Workflow Execution: Remotely start, stop, or query the status of automated remediation scripts.

3. Webhook Subscriptions

Webhooks allow Workelevate to "push" information to your external systems in real-time when specific events occur.

Real-time Notifications: Receive instant alerts for critical system failures, threshold breaches, or successful workflow completions.

Configurable Payloads: Customize the JSON data sent to your destination URL to match the requirements of your receiving endpoint.

Security: Support for HMAC signatures and token-based authentication to ensure secure delivery.

4. Security & Access Control (RBAC)s

Integrations are governed by Workelevate’s Role-Based Access Control (RBAC) framework to ensure the Principle of Least Privilege.

Admin Permissions: Only users with designated "Integration Admin" or "System Admin" roles can generate API keys or configure Webhooks.

Scoped API Keys: Generate keys restricted to specific functional areas (e.g., a "Read-Only Asset" key vs. a "Full Ticket Access" key).

Audit Logging: Every integration action and API call is logged for compliance and troubleshooting.

Feature – Configurable Asset Products & Workflow Engine

A comprehensive engine allowing administrators to dynamically define asset products and manage their lifecycle through custom workflows.

Key Highlights

Dynamic Definitions: Define asset products based on organizational needs.

Flexible Workflows: Configure specific states, transitions, and rules for assets.

Lifecycle Management: Manage the entire journey of an asset with tailored rules.

Benefits

Adapts to unique organizational asset management requirements.

Improves process consistency and accountability.

Enhances visibility into the status of every asset in the inventory.

Feature – Next-Gen Cross-Platform Desktop Agent

A completely redesigned, lightweight client agent optimized for both Windows and macOS environments.

Key Highlights

Optimized Performance: Lightweight architecture ensures minimal impact on system resources.

Unified Support: Provides seamless integration and feature parity across Windows and macOS.

Benefits

Improves endpoint stability and performance.

Simplifies management for mixed-OS environments.

Ensures consistent data collection and policy execution across all devices.

Improvement – Smart Printer Discovery with Access Control

Optimized the printer discovery process to display only relevant devices to the user based on their location and permissions.

Key Enhancements

Location-Based Visibility: Filters printers based on the machine’s local IP and defined IP scope.

Targeted Access: Users only see printers they are permitted to access, eliminating clutter.

Benefits

Significantly speeds up the process of selecting the correct printer.

Reduces helpdesk tickets related to printer selection errors.

Enhances security by restricting visibility to authorized devices only.

Improvement- Software Grouping & License Normalization

Enhanced the workflows for grouping software and reporting on licenses to ensure better asset management and compliance.

Key Enhancements

Workflow Optimization: Refined how software is grouped within the system.

Accurate Reporting: improved mechanisms for license normalization and data accuracy.

Benefits

Provides IT teams with cleaner, more accurate software inventory data.

Simplifies license compliance audits.

Reduces administrative overhead in managing software assets.

Improvement- Windows Activation Status Visibility

The hardware inventory module now includes the activation status of the Windows operating system for every endpoint.

Key Enhancements

Granular Inventory Details: Displays whether Windows is activated directly within the hardware inventory view.

Audit Readiness: Provides immediate visibility into licensing status across the fleet.

Benefits

Ensures compliance with Microsoft licensing agreements.

Helps identify and resolve activation issues proactively.

Streamlines auditing processes for IT administrators.

Original source

Feature - Automated Patch Deployment with Test & Approve Workflow

A safety-first patch automation engine that validates every update through a configurable Test & Approve workflow — deploying patches to a pilot group first, triggering global approval only after confirmed installation success, and then scheduling production rollouts within defined maintenance windows automatically.

Key highlights

• Test & Approve Engine: Deploy patches to a designated test group first. Approval only triggers after confirmed successful installation — not simply based on release date or elapsed time.
• Approval Timer: Configurable delay after confirmed test success before global promotion, giving admins a monitored buffer to detect late-emerging failures.
• APD Task Scheduler: Schedule production rollouts to defined targets within maintenance windows — with a "force deploy" option for systems that missed the scheduled window.
• Patch classification filters (Security: Critical/Important, Non-Security, Third-Party, Antivirus) to fine-tune what enters each deployment pipeline.
• Supersedence logic: Automatically halts testing or deployment of patches superseded by newer updates, keeping the patch queue clean and accurate.
• Conflict resolution: When a patch is being tested across multiple groups simultaneously, global approval is triggered by the fastest successful test outcome.
• Dynamic exclusion: Target configurations automatically update as device groups change — no manual task edits required to reflect infrastructure changes.
• Granular scope-level decline: Admins can decline patches globally or restrict declines to specific groups or devices, without disrupting the broader patching pipeline.

Benefits

• Prevents faulty patches from reaching production by enforcing empirical validation before any global rollout.
• Reduces Mean Time to Patch (MTTP) by eliminating manual approval bottlenecks from the deployment chain.
• Delivers a true "set and forget" patching experience while maintaining operational stability and business continuity.
• Keeps endpoints secure without risking unplanned downtime or disruption to business-critical systems.

Feature - Compliance Dashboard

Centralized compliance monitoring across Application, Device, OS, and Security categories that delivers a unified health score, real-time compliant vs. non-compliant device counts, and trend-based tracking.

Key highlights

• Unified compliance score across Application, Device, OS, and Security categories — with a composite health indicator viewable at a glance.
• Real-time Metrics view with Compliant vs. Non-Compliant device counts and per-policy compliance rate displayed as progress bars.
• Device-level and Non-Reporting views for granular investigation and blind-spot detection across managed endpoints.
• Trend graph to track compliance score movement over time and identify regressions before they escalate.
• Status classification (Good, Warning, Critical) for instant prioritization of remediation actions across all compliance areas.

Benefits

• Eliminates manual compliance tracking spread across disparate tools and spreadsheets.
• Helps security and IT teams identify and close compliance gaps faster with a single source of truth.
• Supports audit readiness with structured, categorized compliance data available on demand.

Feature - Third-Party Application Patch Management

Extended patch coverage beyond OS updates to third-party applications that surfaces missing and installed patch status at the application level - with per-device exposure tracking and bulk action support, all managed from the console.

Key Highlights

• Dedicated Missing Patches view for third-party applications, showing Software ID, Application Name, Version, Platform, and affected device count.
• Installed Patches tab for tracking remediation progress and verifying deployment success across the fleet.
• Search and bulk-action support for efficient patch selection and deployment initiation across large application inventories.
• Coverage for widely used enterprise applications including browsers, runtimes, utilities, and development tools.

Benefits

• Closes the security gap left by unpatched third-party software — one of the most frequently exploited attack surfaces in enterprise environments.
• Provides a single console for both OS and application-level patch management, reducing tool fragmentation.
• Improves overall endpoint security posture without requiring additional tooling, agents, or manual tracking.

Improvement - Asset Management Dashboard (HAM & SAM)

Dedicated Hardware and Software Asset Management dashboards that provide complete visibility into asset utilization, lifecycle status, and license compliance - giving IT teams a structured, drill-down view of every asset across the organization from a single console.

Key Highlights

• Hardware Asset Management (HAM) dashboard with categorical asset distribution, inventory details, and lifecycle tracking across locations and business units.
• Software Asset Management (SAM) dashboard for license utilization, allocation status, and compliance coverage across the software estate.
• Asset detail views with relevant categorical information for both hardware and software — enabling deeper investigation without switching tools.
• Visibility into underutilized, unallocated, and expiring assets to support lifecycle governance.

Benefits

• Reduces asset sprawl and untracked inventory across the organization.
• Enables data-driven decisions on hardware refresh cycles and software license optimization.
• Strengthens governance with a unified view of both hardware and software assets in one platform.

Original source

Feature - LiveOps - Endpoint Observability

Delivers real-time endpoint observability with continuous visibility into system health, performance states, and operational behavior across devices.

Core Capabilities & Monitoring Engine

Provides real-time operational health visibility across endpoint performance, service stability, and hardware conditions.

Detects application degradation, service interruptions, and system instability through continuous monitoring.

Tracks device connection and disconnection events across key peripherals and connectivity channels.

Generates rule-based alerts for critical thresholds, exceptions, and endpoint anomalies.

Surfaces centralized dashboards for proactive monitoring, exception tracking, and faster investigation.

Device & Connectivity Event Tracking

Captures connect and disconnect events across Ethernet and Wi-Fi.

Tracks USB device activity for peripheral visibility.

Logs COM port and Bluetooth connectivity events.

Automated Alerting

Rule-based email notifications triggered for defined events and thresholds.

Helps admins respond quickly to endpoint health deviations.

Comprehensive Dashboard & Reports

Centralized dashboards for proactive monitoring and issue tracking.

Detailed reports for faster investigation and operational visibility.

Benefits

Improves endpoint observability and reduces blind spots.

Enables faster root-cause identification through live telemetry.

Supports proactive issue handling before user impact escalates.

Feature - AI for Work

An AI-powered experience that accelerates knowledge discovery, enables guided actions, and leverages agentic, role-based coworkers to automate everyday tasks.

Core Capabilities & AI Orchestration

Unified and standalone web interface with IT copilot chatbot and Gen-AI chat interface with contextual support and knowledge search against the knowledge bases and internal documentations.

Agent Hub for specialized Agent repository for persona-based work automation.

Enterprise Prompt Library with one-click, pre-engineered prompts for accurate and consistent AI outcomes.

Orchestrated multi-handler routing enabling dynamic query distribution across AI pipelines, models, and execution layers.

Supports Industry Standard Agentic AI protocols like MCP and A2A etc.

Agent Hub & Role-Based Assistance

Provides dedicated agent experiences tailored to specialized personas and operational needs.

Enables role-aware task automation for day-to-day activities.

Supports persona-specific workflows for more relevant and targeted execution.

Prompt Library & Guided Execution

Offers pre-engineered prompts for one-click execution.

Standardizes task understanding for consistent AI outcomes.

Improves output quality across generic and dynamic tasks.

Knowledge-Driven Support

Surfaces the most relevant guidance based on user intent from the relevant Knowledge bases and internal documentations.

Delivers contextual responses aligned to enterprise policies and operational workflows.

Benefits

Accelerates access to the right information.

Reduces dependency on manual searching and tribal knowledge.

Improves support efficiency and user self-service outcomes.

Enhances productivity through role-aware, task-oriented AI assistance.

Improvement - Patch Download Fallback Mechanism

Enhances patch download reliability with distribution server-wise fallback and resilient delivery mechanisms.

Key Highlights

Distribution server-wise fallback handling for patch download.

Increases success rate in patch delivery.

Reduces failures caused by server-level interruptions.

Benefits

Improves patch deployment reliability.

Reduces downtime in patch distribution workflows.

Supports smoother and more resilient rollouts.

Improvement - Patch Management Bandwidth Control & Timeout Settings

Introduces configurable bandwidth and timeout controls to optimize patch delivery and execution behavior.

Key Highlights

Bandwidth control settings for patch operations.

Request timeout configuration for better control.

Benefits

Helps optimize patch delivery across network conditions.

Reduces failed deployments due to timeout constraints.

Reduces ISP load and network degradation due to patch download.

Supports more controlled and predictable patch operations.

Improvement - JumpCloud Integration (Console & Agent)

Extends identity operations with integrated JumpCloud support for account unlock and password reset.

Key Highlights

Account unlock capability through integrated workflows.

Password reset support through console and agent.

Extends identity-related support actions into the platform.

Benefits

Reduces dependency on separate support processes.

Enables faster identity-related remediation.

Improves end-user support responsiveness.

Improvement - Asset Tag Management

Enhances asset governance with centralized tag management, automated tag generation, and compliance visibility.

Key Highlights

Create asset tags directly within the console.

Quick visibility into missing asset tags.

Automated generation of new asset tags.

Manage tags centrally for streamlined asset organization.

Benefits

Improves asset classification and governance.

Reduces dependency on external or manual processes.

Supports cleaner asset lifecycle management.

Improvement - Automated Alerts for License and Allocation Expiry

Enables proactive lifecycle management with automated alerts for license and asset allocation expiry.

Key Highlights

Alerts for upcoming software license expiry.

Notifications for asset allocation expiry.

Helps admins act before expiration impacts operations.

Benefits

Reduces missed renewals and allocation lapses.

Improves operational continuity.

Supports timely action and better lifecycle management.

Original source

Desktop In-Agent Chatbot

An embedded chatbot within the desktop agent that enables users to troubleshoot and resolve issues instantly without relying on Teams, Google Chat, or additional UCC (Unified Communications and Collaboration) licenses.

Core Capabilities & Remediation Engine

Embedded Support Experience: Chatbot directly integrated into the desktop agent for immediate user assistance without external collaboration tools.

One-Click Remediation Flows: Enables users to trigger automated troubleshooting and remediation actions directly from the chat interface.

Context-Aware Assistance: Uses device telemetry and system context to guide users toward relevant fixes and troubleshooting steps.

AI Knowledge & Guided Resolution

Generative-AI Knowledge Integration: AI-driven guidance powered by the organization’s knowledge base and operational documentation.

Step-by-Step Fix Guidance: Provides structured troubleshooting instructions based on known issues and best practices.

Continuous Knowledge Updates: Automatically reflects updates made to the underlying knowledge repository.

Deployment & Platform Integration

Cross-Platform Agent Embedding: Works directly inside the desktop agent across supported operating systems.

UCC-Independent Architecture: Operates independently of collaboration platforms, eliminating the need for separate chat clients or licenses.

Lightweight Integration: Designed to run within the existing endpoint agent without additional infrastructure dependencies.

Benefits

Reduced UCC Licensing Dependency: Expands support access without requiring additional collaboration platform licenses.

Lower Ticket Volume: Enables users to resolve common issues independently, reducing simple service desk tickets.

Faster Issue Resolution: Eliminates context switching and provides immediate remediation options, reducing time-to-resolution.

Improvement - Role-based Landing Page Preference

Personalized starting pages that surface the most relevant views and actions based on each user’s role.

Key Highlights

Role mapping allows admins to assign default landing pages (e.g., CIO, IT Admin, HR Ops, Service Desk).

Preference persistence - users visualizes the landing layout as per the role.

Admin controls to manage which widgets and modules are visible per role for compliance and simplicity.

Benefits

Faster access to high-value pages reduces time spent searching and increases productivity.

Less UI clutter - users only see what’s relevant to their responsibilities.

Easier onboarding and adoption with role-targeted default experiences.

Improvement - Software License Management - Configurable Reporting & Alerts

Enhanced license governance with scheduled reporting and proactive alerts for utilization, renewals, and anomalies.

Key Highlights

Configurable alerts for utilization thresholds, upcoming renewals, and unusual license activity.

Scheduled reports with automated delivery via email or SMS to designated stakeholders.

Audit-ready export for procurement and finance reviews.

Benefits

Reduces overspend by identifying unassigned or under-utilized licenses early.

Keeps procurement and IT aligned with automated renewal reminders and compliance reporting.

Saves time for finance and admins with scheduled, distribution-ready reports.

Improvement - Heatmap for DEX

A layered heatmap that moves from high-level health to endpoint-level detail for fast validation and investigation.

Key Highlights

Provides a clear, high-level view of overall experience health.

Visually represents Good, Average, and Frustrating device distribution for each cell while retaining the aggregated background colour.

Explains population spread behind the aggregated score.

Maps aggregated average scores and device states to consistent semantic colours across all layers.

Benefits

Rapidly surface problem areas from portfolio to endpoint with consistent visual semantics.

Enables triage teams to move from “what” to “where” (specific endpoints) in seconds.

Improvement - File Upload During Asset Allocation

Enables document attachment during asset allocation to improve traceability and record management.

Key Highlights

Upload relevant files at the time of allocation.

Keeps allocation records associated with supporting documentation.

Improves auditability and record completeness.

Benefits

Strengthens allocation traceability.

Reduces document handling gaps.

Improves compliance and administrative accuracy.

Improvement - Custom Group Management via Excel (Workelevate)

Simplifies bulk group creation and management through Excel-based import capabilities.

Key Highlights

Enables Excel-based bulk upload for group creation.

Supports faster management of multiple custom groups.

Reduces manual effort in administrative operations.

Benefits

Speeds up group administration at scale.

Reduces repetitive manual work.

Improves consistency and ease of management.

Improvement - Unified Asset Dashboard View

Enhances asset visibility with consolidated views across location, inventory, and asset attributes for improved governance.

Key Highlights

Location-wise asset tracking for better regional visibility.

Inventory details with categorical distribution of assets.

Asset details with relevant categorical information.

Benefits

Improves asset governance across locations and teams.

Supports faster identification of asset distribution gaps.

Enables more structured reporting and decision-making.

Original source

PRODUCT RELEASE | JANUARY 2026

We are committed to simplifying the modern IT environment. Our January updates bring enhanced automation and visibility to the platform, ensuring you have the tools necessary to lead with confidence.

NEW FEATURES

Unified CIO Dashboard

Executive Command Centre: Aggregates telemetry from ITSM, O365, and Infrastructure into a single pane of glass.

• Full-Stack APIs: Native connectors for M365, ManageEngine, Site24x7, and Commvault.
• Operational Visibility: Real-time SLA compliance (MTTR/P1) and Backup success rates.
• Governance: Automated M365 license reconciliation and PeopleStrong HR compliance.

Report Builder

Dynamic Dashboard & Report Builder

Self-Service Analytics: Create custom visualizations without engineering intervention.

• Drag-and-Drop: Prebuilt widgets with tab-based views.
• Data Filters: Dynamically select sources for bespoke reporting.
• Outputs: Real-time data binding with real-time update & exports.

Dynamic AI Knowledge Ingestion

Zero-Lag IQ: Upload SOPs directly for instant chatbot consumption-no retraining required.

• Instant Ingestion: Direct upload of KEDBs and policies.
• Privacy: Isolated vector databases for secure multi-tenancy.
• Omnichannel: Real-time sync across Teams, Google Chat, and Web widgets.

Automated RCA with Fix Summary & Sentiment Analysis

Translating technical automation into measurable employee value.

• Expanded Intelligence & Smart Tracking: Our engine now identifies 55 distinct system anomalies using advanced correlation tracking to resolve root causes before they impact productivity.
• Proactive Communication: Automated alerts via MS Teams or Google Chat explain device optimizations clearly, ensuring transparency without requiring any manual tickets.
• Integrated Sentiment Feedback Loop: A built-in UI captures immediate user sentiment, providing IT teams with essential real-world data to measure fix accuracy.

PLATFORM ENHANCEMENTS

OEM Driver & Firmware Lifecycle Automation

Centralized console for HP, Dell, and Lenovo. Automates patches for BIOS, Firmware, Chipset, and Drivers to secure hardware vulnerabilities.

Intelligent Asset Reconciliation

Optimized logic to uniquely inventory devices lacking standard serial strings. Ensures 100% fleet accuracy and eliminates duplicate "ghost" entries.

The mid-market’s top choice for digital excellence

Original source

Ticket Deflection Dashboard

An enterprise-grade Ticket Deflection Dashboard that translates raw automation executions into auditable ticket deflection, time savings, and financial impact.

Core Engine & Calculations

• Ceiling-Batch Impact Engine: Converts executions into realistic ticket equivalents for accurate attribution.
• Category-level Mapping: Execution-to-ticket mapping per category for fine-grained attribution.
• Monthly Proration & History: Handles partial months and historical datasets properly.

Real-time Reporting & Drilldowns

• Real-time Deflection Overview: Live dashboard with source-based breakdowns and drill-down analytics.
• Drill-down Analytics: Identify top automation contributors and trace impact to specific executions.

Time & Financial Modeling

• Dual Time Savings: Reports both IT hours saved, and employee productivity returned.
• Tier-based Financial Model: Maps savings to L0–L3 complexity tiers for defensible dollar figures.
• Flexible Cost Inputs: Admins can configure ratios, time inputs, and cost models.

Data Sources & Ingestion

• Flexible Volume Sourcing: Ticket volumes can be ingested via API, manual entry, or benchmark fallback.
• Ceilings & Safeguards: Zero-deflection safeguards and rounding/null-handling rules prevent inflated ROI.

Admin Controls, Audit & Governance

• Unified Admin Console: Single place to configure ratios, baselines, and time/cost inputs.
• Audit Trail: Edit history and protected annual baseline metrics for compliance.
• Role-based Visibility: Permissions control who can view and modify dashboards.

Scalability & Extensibility

• High-volume Ready: Scalable architecture for enterprise environments and ITSM integrations.
• Export-ready Foundation: Built to support downstream forecasting and export scenarios.

Feature - Automated RCA with Fix Summary & Sentiment Analysis

Translates background technical fixes into user-friendly chatbot notifications to improve employee experience and capture user sentiments to analyse fix effectiveness.

Key Highlights

• Expanded Intelligence: 30 new anomalies identified (55 total) with smart correlation tracking.
• Proactive Alerts: Automated MS Teams/Google Chat notifications detailing device fixes.
• Instant Feedback: Built-in UI to capture user sentiment on fix effectiveness immediately.

Benefits

• Enhanced Transparency: Users see the value of IT automation without raising a ticket.
• Measurable Success: IT teams get real-world data on fix accuracy through direct user feedback.

Improvement - Patch Module Enhancements

Added patch compliance reports, advanced filtering, and PDF export to improve governance and audit readiness.

Key Enhancements

• Compliance Tracking: New dedicated reporting views for tracking patch status across the organization.
• Audit-Ready Exports: Professional PDF export functionality for governance and security reviews.

Benefits

• Streamlines the process of proving patch compliance during audits.
• Improves IT governance by making it easier to identify and remediate vulnerable systems.

Original source

Agentic DEX Admin Chatbot

Workelevate’s Agentic DEX Admin Chatbot is a global floating chat widget that delivers contextual solutions, past-ticket knowledge, and guided automations directly inside the Admin Console.

Capabilities

• Global Access: Floating Agentic DEX chat widget available across all console pages.
• Contextual Knowledge Retrieval: KEDB SOP and contextual KB retrieval from client ITSM or centralized KB.
• Past-ticket Context: Retrieve contextual solutions from past tickets to inform responses.
• Actionable Recommendations: Admins can execute recommended actions directly from the chatbot.
• Diagnose & Script Automation: Guided troubleshooting with script automation and execution support.
• Multimedia Support: Screenshot-based diagnostics and multimedia inputs for richer troubleshooting.

Governance & Safety

• Guardrails: Sensitive/off-topic query handling and safe-fail logic.
• Graceful Fallbacks: Non-automatable requests provide manual SOP guidance rather than attempting unsafe automation.
• Session Management: 7-day active context logic to maintain short-term conversational context.
• Audit & History: Conversation history retention and audit tracking for compliance.

Analytics & Feedback

• Rich Reporting: Graphical analytics and reporting for usage and effectiveness.
• Feedback Loop: Thumbs-up/down feedback to continuously refine the KB and chatbot responses.

Integrations & Protocols

• Protocol Support: Supports MCP and A2A for secure data access and cross-application actions.
• Real-time Telemetry: Live telemetry queries to inform diagnostics and suggestions.

Feature - Real-Time System Monitoring & Alerting

Real-time monitoring and alerts for hardware performance, system services, applications, and network events.

Key Highlights

• Full-Stack Visibility: Tracks CPU, temperature, memory, disk, and process-level events.
• Instant Alerting: Triggers notifications for critical events like network disconnects or service failures.

Benefits

• Facilitates proactive troubleshooting before hardware or software issues impact users.
• Provides granular visibility into endpoint stability and performance.

Improvement - DEX – Location-Based Data Filtering

Location-wise filtering across DEX dashboards to provide targeted insights based on office, region, or geography.

Key Enhancements

• Geographic Granularity: Apply filters across the dashboard to isolate data by physical location.
• Targeted Insights: Easily identify if experience issues are localized to a specific branch or region.

Benefits

• Enables IT teams to pinpoint and resolve site-specific infrastructure problems faster.
• Provides more relevant data for regional IT management and site audits.

Improvement - RCA Dashboard & Report Redesign

Redesigned RCA dashboards and reports with clearer layouts, enhanced data visualization, and faster troubleshooting insights.

Key Enhancements

• Visualization Overhaul: More intuitive charts and diagrams to trace root cause origins.
• Streamlined Layouts: High-impact data is prioritized for quicker analysis by support teams.

Benefits

• Drastically reduces time-to-resolution for complex technical issues.
• Simplifies the troubleshooting workflow for support analysts at all levels.

Original source

Feature - AI-Driven Desktop Notifications

An AI-powered notification engine delivering contextual, real-time desktop alerts, reminders, and guided user actions.

Key Highlights

Contextual Intelligence: Triggers alerts based on real-time triggers and specific user contexts.

Guided Actions: Provides interactive prompts to help users resolve issues or follow reminders instantly.

Benefits

Ensures critical communications are noticed and acted upon promptly.

Enhances user productivity through proactive, intelligent guidance.

Feature - Cross-Platform Custom Desktop Notifications

A unified notification framework supporting native and custom notifications across Windows and macOS for consistent communication.

Key Highlights

Unified Framework: High-fidelity notification support across heterogeneous OS environments.

Customization Engine: Enables the creation of tailored desktop alerts to match organizational branding.

Benefits

Ensures a seamless and professional user experience regardless of the operating system.

Simplifies organizational messaging with a single, cross-platform logic.

Improvement - Windows Agent – Dynamic System Tray Customization

Dynamic control of Windows agent system tray properties including logo, display name, and menu items without reinstallation.

Key Enhancements

Real-Time Customization: Remotely update the look and feel of the system tray agent via the console.

Contextual Menus: Configure specific menu items and support links for targeted user groups.

Benefits

Allows for immediate branding updates or support contact changes.

Reduces administrative effort by removing the need for agent redeployment.

Original source

Feature – Azure AD Auto-Sync for Users and Groups

Enables automatic synchronization between Azure Active Directory and the Workelevate platform.

Key Highlights

Automated Sync: Users and groups are updated automatically without manual imports.

Real-Time Consistency: Ensures group memberships mirror the source of truth in Azure AD.

Benefits

Eliminates manual user management tasks.

Ensures new hires and role changes are reflected immediately.

Reduces security risks associated with outdated user access.

Feature – Dashboard and Report Auto-Mailer

An automation feature that schedules and emails key dashboards and reports to stakeholders.

Key Highlights

Scheduled Delivery: Configure reports to be sent at specific intervals (daily, weekly, monthly).

Targeted Recipients: Define specific stakeholders for different report types.

Benefits

Eliminates the need to manually generate and export reports.

Keeps decision-makers informed with regular data updates.

Promotes a data-driven culture by making insights easily accessible.

Improvement – Configurable Campaign Notifications

Introduced greater flexibility in how administrators manage and display desktop notifications for campaigns.

Key Enhancements

Customizable Notification Types: Admins can choose between default or custom notification styles.

Icon Control: Options to enable or disable desktop icons associated with notifications.

Cross-Platform Support: Supports native notifications across different operating systems.

Benefits

Increases user engagement with internal campaigns.

Provides a native look and feel, improving user experience.

Gives admins granular control over communication channels.

Improvement- OS Upgrade Enablement (Windows 10 → Windows 11)

A streamlined and managed upgrade path to transition endpoints from Windows 10 to Windows 11.

Key Enhancements

Seamless Transition: Automates the upgrade process for eligible endpoints.

Compliance Assurance: Ensures devices meet the necessary security and system requirements.

Benefits

Keeps the device fleet secure and compliant with modern standards.

Reduces the manual effort required for large-scale OS migrations.

Ensures users have access to the latest OS features and security patches.

Original source

Feature – DEX Trends Dashboard

A dashboard offering visibility into endpoint experience trends and health metrics.

Key Highlights

Displays key endpoint health and usage insights.

Provides trends over time for better analysis.

Offers visibility for IT admins and decision-makers.

Benefits

Helps track endpoint performance.

Enables data-driven decision-making.

Reduces time spent gathering reports manually.

Feature – Self-Healing Framework

Introduces automation to detect and remediate frequent endpoint issues with minimal IT intervention. IT admins can use a low-code/no-code builder to configure automated resolutions.

Key Highlights

Supports automated resolution for common endpoint issues.

Provides a low-code/no-code interface for building remediation workflows.

Reduces repetitive manual fixes.

Improves system stability for users.

Benefits

Reduces downtime.

Frees IT teams from repetitive tasks.

Improves employee experience.

Original source

Feature – In-App Guidance

Interactive, contextual guidance inside Applications to help users navigate features and perform tasks efficiently.

Key Highlights

• Provides step-by-step in-app instructions for key actions.
• Offers contextual tips to improve feature adoption.
• Helps reduce training requirements for end-users.

Benefits

• Improves feature discoverability.
• Reduces onboarding and training effort.
• Enhances overall user experience.

Feature – Role & Location-Based Data Filtering

Provides filtered views of data based on user roles or locations for improved relevance and compliance.

Key Highlights

• Displays data relevant to specific user roles.
• Allows location-based filtering of insights.
• Helps ensure appropriate access to information.

Benefits

• Reduces data clutter.
• Improves relevance of insights.
• Supports compliance needs.

Original source

Feature – Secure Remote Assist

Enhanced remote support sessions with improved access control and accountability.

Key Highlights

• Supports secure remote connections for troubleshooting.
• Provides access control for authorized users.
• Maintains visibility into remote session activity.

Benefits

• Increases security for remote support.
• Builds trust with end-users.
• Ensures accountability in support sessions.

Feature – Automated Onboarding & Offboarding

Automates user account provisioning and deactivation through integrations with IT systems.

Key Enhancements

• Streamlines creation and removal of user accounts.
• Helps ensure timely access for new users.
• Supports removing access when users exit.

Benefits

• Reduces manual errors.
• Saves time for IT teams.
• Improves compliance and security.

Original source

Feature – Console UI/UX Redesign

A refreshed interface for easier navigation and faster access to essential features.

Key Highlights

• Cleaner, more intuitive design.
• Simplified menu structure for quick actions.
• Easier access to frequently used options.

Benefits

• Improves user experience.
• Reduces time to perform tasks.
• Provides a modern, consistent interface.

Feature – Sensor & Event-Based Automation

IT Admins can create custom rule based automations and actions based on specific endpoint events, enabling proactive IT response.

Key Highlights

• Allows defining rules based on system events.
• Supports automated actions without manual intervention.
• Helps reduce repetitive IT tasks.

Benefits

• Saves admin time.
• Improves responsiveness to endpoint events.
• Reduces manual workloads.

Original source