Workelevate enables customers to build secure, scalable custom integrations using, MCP (Model Context Protocol), A2A (App-to-App) connectors, Webhooks, and a No-Code/Low-Code Orchestrator.

1. No-Code / Low-Code Orchestrator

The Workelevate Orchestrator is designed for Customer Admins to build complex integrations without writing extensive code.

Visual Workflow Builder: Drag-and-drop interface to define logic, loops, and conditions.

Pre-built Connectors: Instant integration with popular ITSM, CRM, and Communication tools.

Custom Scripting: For advanced requirements, low-code blocks allow for custom logic snippets to be injected into standard workflows.

2. API Capabilities

Our RESTful APIs provide programmatic access to the core Workelevate engine. These are categorized by the following functional areas:

Data Ingestion & Updates

Bulk Ingestion: Import large datasets regarding users, endpoints, or historical logs.

Asset Management

Patch Management

Endpoint Management

DEX score analytics

Model Context Protocol (MCP) & A2A

Model Context Protocol (MCP): Implementation of the open standard that enables seamless integration between AI models and local or remote data sources, allowing Workelevate's AI agents to securely access enterprise data.

A2A Integrations: Facilitate direct communication between Workelevate and other enterprise applications to maintain state consistency./p>

Workflow & Event Management

Event Triggers: Programmatically trigger Workelevate actions based on external system events.

Workflow Execution: Remotely start, stop, or query the status of automated remediation scripts.

3. Webhook Subscriptions

Webhooks allow Workelevate to "push" information to your external systems in real-time when specific events occur.

Real-time Notifications: Receive instant alerts for critical system failures, threshold breaches, or successful workflow completions.

Configurable Payloads: Customize the JSON data sent to your destination URL to match the requirements of your receiving endpoint.

Security: Support for HMAC signatures and token-based authentication to ensure secure delivery.

4. Security & Access Control (RBAC)s

Integrations are governed by Workelevate’s Role-Based Access Control (RBAC) framework to ensure the Principle of Least Privilege.

Admin Permissions: Only users with designated "Integration Admin" or "System Admin" roles can generate API keys or configure Webhooks.

Scoped API Keys: Generate keys restricted to specific functional areas (e.g., a "Read-Only Asset" key vs. a "Full Ticket Access" key).

Audit Logging: Every integration action and API call is logged for compliance and troubleshooting.

Feature – Configurable Asset Products & Workflow Engine

A comprehensive engine allowing administrators to dynamically define asset products and manage their lifecycle through custom workflows.

Key Highlights

Dynamic Definitions: Define asset products based on organizational needs.

Flexible Workflows: Configure specific states, transitions, and rules for assets.

Lifecycle Management: Manage the entire journey of an asset with tailored rules.

Benefits

Adapts to unique organizational asset management requirements.

Improves process consistency and accountability.

Enhances visibility into the status of every asset in the inventory.

Feature – Next-Gen Cross-Platform Desktop Agent

A completely redesigned, lightweight client agent optimized for both Windows and macOS environments.

Key Highlights

Optimized Performance: Lightweight architecture ensures minimal impact on system resources.

Unified Support: Provides seamless integration and feature parity across Windows and macOS.

Benefits

Improves endpoint stability and performance.

Simplifies management for mixed-OS environments.

Ensures consistent data collection and policy execution across all devices.

Improvement – Smart Printer Discovery with Access Control

Optimized the printer discovery process to display only relevant devices to the user based on their location and permissions.

Key Enhancements

Location-Based Visibility: Filters printers based on the machine’s local IP and defined IP scope.

Targeted Access: Users only see printers they are permitted to access, eliminating clutter.

Benefits

Significantly speeds up the process of selecting the correct printer.

Reduces helpdesk tickets related to printer selection errors.

Enhances security by restricting visibility to authorized devices only.

Improvement- Software Grouping & License Normalization

Enhanced the workflows for grouping software and reporting on licenses to ensure better asset management and compliance.

Key Enhancements

Workflow Optimization: Refined how software is grouped within the system.

Accurate Reporting: improved mechanisms for license normalization and data accuracy.

Benefits

Provides IT teams with cleaner, more accurate software inventory data.

Simplifies license compliance audits.

Reduces administrative overhead in managing software assets.

Improvement- Windows Activation Status Visibility

The hardware inventory module now includes the activation status of the Windows operating system for every endpoint.

Key Enhancements

Granular Inventory Details: Displays whether Windows is activated directly within the hardware inventory view.

Audit Readiness: Provides immediate visibility into licensing status across the fleet.

Benefits

Ensures compliance with Microsoft licensing agreements.

Helps identify and resolve activation issues proactively.

Streamlines auditing processes for IT administrators.

Original source

Feature - LiveOps - Endpoint Observability

Delivers real-time endpoint observability with continuous visibility into system health, performance states, and operational behavior across devices.

Core Capabilities & Monitoring Engine

Provides real-time operational health visibility across endpoint performance, service stability, and hardware conditions.

Detects application degradation, service interruptions, and system instability through continuous monitoring.

Tracks device connection and disconnection events across key peripherals and connectivity channels.

Generates rule-based alerts for critical thresholds, exceptions, and endpoint anomalies.

Surfaces centralized dashboards for proactive monitoring, exception tracking, and faster investigation.

Device & Connectivity Event Tracking

Captures connect and disconnect events across Ethernet and Wi-Fi.

Tracks USB device activity for peripheral visibility.

Logs COM port and Bluetooth connectivity events.

Automated Alerting

Rule-based email notifications triggered for defined events and thresholds.

Helps admins respond quickly to endpoint health deviations.

Comprehensive Dashboard & Reports

Centralized dashboards for proactive monitoring and issue tracking.

Detailed reports for faster investigation and operational visibility.

Benefits

Improves endpoint observability and reduces blind spots.

Enables faster root-cause identification through live telemetry.

Supports proactive issue handling before user impact escalates.

Feature - AI for Work

An AI-powered experience that accelerates knowledge discovery, enables guided actions, and leverages agentic, role-based coworkers to automate everyday tasks.

Core Capabilities & AI Orchestration

Unified and standalone web interface with IT copilot chatbot and Gen-AI chat interface with contextual support and knowledge search against the knowledge bases and internal documentations.

Agent Hub for specialized Agent repository for persona-based work automation.

Enterprise Prompt Library with one-click, pre-engineered prompts for accurate and consistent AI outcomes.

Orchestrated multi-handler routing enabling dynamic query distribution across AI pipelines, models, and execution layers.

Supports Industry Standard Agentic AI protocols like MCP and A2A etc.

Agent Hub & Role-Based Assistance

Provides dedicated agent experiences tailored to specialized personas and operational needs.

Enables role-aware task automation for day-to-day activities.

Supports persona-specific workflows for more relevant and targeted execution.

Prompt Library & Guided Execution

Offers pre-engineered prompts for one-click execution.

Standardizes task understanding for consistent AI outcomes.

Improves output quality across generic and dynamic tasks.

Knowledge-Driven Support

Surfaces the most relevant guidance based on user intent from the relevant Knowledge bases and internal documentations.

Delivers contextual responses aligned to enterprise policies and operational workflows.

Benefits

Accelerates access to the right information.

Reduces dependency on manual searching and tribal knowledge.

Improves support efficiency and user self-service outcomes.

Enhances productivity through role-aware, task-oriented AI assistance.

Improvement - Patch Download Fallback Mechanism

Enhances patch download reliability with distribution server-wise fallback and resilient delivery mechanisms.

Key Highlights

Distribution server-wise fallback handling for patch download.

Increases success rate in patch delivery.

Reduces failures caused by server-level interruptions.

Benefits

Improves patch deployment reliability.

Reduces downtime in patch distribution workflows.

Supports smoother and more resilient rollouts.

Improvement - Patch Management Bandwidth Control & Timeout Settings

Introduces configurable bandwidth and timeout controls to optimize patch delivery and execution behavior.

Key Highlights

Bandwidth control settings for patch operations.

Request timeout configuration for better control.

Benefits

Helps optimize patch delivery across network conditions.

Reduces failed deployments due to timeout constraints.

Reduces ISP load and network degradation due to patch download.

Supports more controlled and predictable patch operations.

Improvement - JumpCloud Integration (Console & Agent)

Extends identity operations with integrated JumpCloud support for account unlock and password reset.

Key Highlights

Account unlock capability through integrated workflows.

Password reset support through console and agent.

Extends identity-related support actions into the platform.

Benefits

Reduces dependency on separate support processes.

Enables faster identity-related remediation.

Improves end-user support responsiveness.

Improvement - Asset Tag Management

Enhances asset governance with centralized tag management, automated tag generation, and compliance visibility.

Key Highlights

Create asset tags directly within the console.

Quick visibility into missing asset tags.

Automated generation of new asset tags.

Manage tags centrally for streamlined asset organization.

Benefits

Improves asset classification and governance.

Reduces dependency on external or manual processes.

Supports cleaner asset lifecycle management.

Improvement - Automated Alerts for License and Allocation Expiry

Enables proactive lifecycle management with automated alerts for license and asset allocation expiry.

Key Highlights

Alerts for upcoming software license expiry.

Notifications for asset allocation expiry.

Helps admins act before expiration impacts operations.

Benefits

Reduces missed renewals and allocation lapses.

Improves operational continuity.

Supports timely action and better lifecycle management.

Original source

Desktop In-Agent Chatbot

An embedded chatbot within the desktop agent that enables users to troubleshoot and resolve issues instantly without relying on Teams, Google Chat, or additional UCC (Unified Communications and Collaboration) licenses.

Core Capabilities & Remediation Engine

Embedded Support Experience: Chatbot directly integrated into the desktop agent for immediate user assistance without external collaboration tools.

One-Click Remediation Flows: Enables users to trigger automated troubleshooting and remediation actions directly from the chat interface.

Context-Aware Assistance: Uses device telemetry and system context to guide users toward relevant fixes and troubleshooting steps.

AI Knowledge & Guided Resolution

Generative-AI Knowledge Integration: AI-driven guidance powered by the organization’s knowledge base and operational documentation.

Step-by-Step Fix Guidance: Provides structured troubleshooting instructions based on known issues and best practices.

Continuous Knowledge Updates: Automatically reflects updates made to the underlying knowledge repository.

Deployment & Platform Integration

Cross-Platform Agent Embedding: Works directly inside the desktop agent across supported operating systems.

UCC-Independent Architecture: Operates independently of collaboration platforms, eliminating the need for separate chat clients or licenses.

Lightweight Integration: Designed to run within the existing endpoint agent without additional infrastructure dependencies.

Benefits

Reduced UCC Licensing Dependency: Expands support access without requiring additional collaboration platform licenses.

Lower Ticket Volume: Enables users to resolve common issues independently, reducing simple service desk tickets.

Faster Issue Resolution: Eliminates context switching and provides immediate remediation options, reducing time-to-resolution.

Improvement - Role-based Landing Page Preference

Personalized starting pages that surface the most relevant views and actions based on each user’s role.

Key Highlights

Role mapping allows admins to assign default landing pages (e.g., CIO, IT Admin, HR Ops, Service Desk).

Preference persistence - users visualizes the landing layout as per the role.

Admin controls to manage which widgets and modules are visible per role for compliance and simplicity.

Benefits

Faster access to high-value pages reduces time spent searching and increases productivity.

Less UI clutter - users only see what’s relevant to their responsibilities.

Easier onboarding and adoption with role-targeted default experiences.

Improvement - Software License Management - Configurable Reporting & Alerts

Enhanced license governance with scheduled reporting and proactive alerts for utilization, renewals, and anomalies.

Key Highlights

Configurable alerts for utilization thresholds, upcoming renewals, and unusual license activity.

Scheduled reports with automated delivery via email or SMS to designated stakeholders.

Audit-ready export for procurement and finance reviews.

Benefits

Reduces overspend by identifying unassigned or under-utilized licenses early.

Keeps procurement and IT aligned with automated renewal reminders and compliance reporting.

Saves time for finance and admins with scheduled, distribution-ready reports.

Improvement - Heatmap for DEX

A layered heatmap that moves from high-level health to endpoint-level detail for fast validation and investigation.

Key Highlights

Provides a clear, high-level view of overall experience health.

Visually represents Good, Average, and Frustrating device distribution for each cell while retaining the aggregated background colour.

Explains population spread behind the aggregated score.

Maps aggregated average scores and device states to consistent semantic colours across all layers.

Benefits

Rapidly surface problem areas from portfolio to endpoint with consistent visual semantics.

Enables triage teams to move from “what” to “where” (specific endpoints) in seconds.

Improvement - File Upload During Asset Allocation

Enables document attachment during asset allocation to improve traceability and record management.

Key Highlights

Upload relevant files at the time of allocation.

Keeps allocation records associated with supporting documentation.

Improves auditability and record completeness.

Benefits

Strengthens allocation traceability.

Reduces document handling gaps.

Improves compliance and administrative accuracy.

Improvement - Custom Group Management via Excel (Workelevate)

Simplifies bulk group creation and management through Excel-based import capabilities.

Key Highlights

Enables Excel-based bulk upload for group creation.

Supports faster management of multiple custom groups.

Reduces manual effort in administrative operations.

Benefits

Speeds up group administration at scale.

Reduces repetitive manual work.

Improves consistency and ease of management.

Improvement - Unified Asset Dashboard View

Enhances asset visibility with consolidated views across location, inventory, and asset attributes for improved governance.

Key Highlights

Location-wise asset tracking for better regional visibility.

Inventory details with categorical distribution of assets.

Asset details with relevant categorical information.

Benefits

Improves asset governance across locations and teams.

Supports faster identification of asset distribution gaps.

Enables more structured reporting and decision-making.

Original source

PRODUCT RELEASE | JANUARY 2026

We are committed to simplifying the modern IT environment. Our January updates bring enhanced automation and visibility to the platform, ensuring you have the tools necessary to lead with confidence.

NEW FEATURES

Unified CIO Dashboard

Executive Command Centre: Aggregates telemetry from ITSM, O365, and Infrastructure into a single pane of glass.

• Full-Stack APIs: Native connectors for M365, ManageEngine, Site24x7, and Commvault.
• Operational Visibility: Real-time SLA compliance (MTTR/P1) and Backup success rates.
• Governance: Automated M365 license reconciliation and PeopleStrong HR compliance.

Report Builder

Dynamic Dashboard & Report Builder

Self-Service Analytics: Create custom visualizations without engineering intervention.

• Drag-and-Drop: Prebuilt widgets with tab-based views.
• Data Filters: Dynamically select sources for bespoke reporting.
• Outputs: Real-time data binding with real-time update & exports.

Dynamic AI Knowledge Ingestion

Zero-Lag IQ: Upload SOPs directly for instant chatbot consumption-no retraining required.

• Instant Ingestion: Direct upload of KEDBs and policies.
• Privacy: Isolated vector databases for secure multi-tenancy.
• Omnichannel: Real-time sync across Teams, Google Chat, and Web widgets.

Automated RCA with Fix Summary & Sentiment Analysis

Translating technical automation into measurable employee value.

• Expanded Intelligence & Smart Tracking: Our engine now identifies 55 distinct system anomalies using advanced correlation tracking to resolve root causes before they impact productivity.
• Proactive Communication: Automated alerts via MS Teams or Google Chat explain device optimizations clearly, ensuring transparency without requiring any manual tickets.
• Integrated Sentiment Feedback Loop: A built-in UI captures immediate user sentiment, providing IT teams with essential real-world data to measure fix accuracy.

PLATFORM ENHANCEMENTS

OEM Driver & Firmware Lifecycle Automation

Centralized console for HP, Dell, and Lenovo. Automates patches for BIOS, Firmware, Chipset, and Drivers to secure hardware vulnerabilities.

Intelligent Asset Reconciliation

Optimized logic to uniquely inventory devices lacking standard serial strings. Ensures 100% fleet accuracy and eliminates duplicate "ghost" entries.

The mid-market’s top choice for digital excellence

Original source

Ticket Deflection Dashboard

An enterprise-grade Ticket Deflection Dashboard that translates raw automation executions into auditable ticket deflection, time savings, and financial impact.

Core Engine & Calculations

• Ceiling-Batch Impact Engine: Converts executions into realistic ticket equivalents for accurate attribution.
• Category-level Mapping: Execution-to-ticket mapping per category for fine-grained attribution.
• Monthly Proration & History: Handles partial months and historical datasets properly.

Real-time Reporting & Drilldowns

• Real-time Deflection Overview: Live dashboard with source-based breakdowns and drill-down analytics.
• Drill-down Analytics: Identify top automation contributors and trace impact to specific executions.

Time & Financial Modeling

• Dual Time Savings: Reports both IT hours saved, and employee productivity returned.
• Tier-based Financial Model: Maps savings to L0–L3 complexity tiers for defensible dollar figures.
• Flexible Cost Inputs: Admins can configure ratios, time inputs, and cost models.

Data Sources & Ingestion

• Flexible Volume Sourcing: Ticket volumes can be ingested via API, manual entry, or benchmark fallback.
• Ceilings & Safeguards: Zero-deflection safeguards and rounding/null-handling rules prevent inflated ROI.

Admin Controls, Audit & Governance

• Unified Admin Console: Single place to configure ratios, baselines, and time/cost inputs.
• Audit Trail: Edit history and protected annual baseline metrics for compliance.
• Role-based Visibility: Permissions control who can view and modify dashboards.

Scalability & Extensibility

• High-volume Ready: Scalable architecture for enterprise environments and ITSM integrations.
• Export-ready Foundation: Built to support downstream forecasting and export scenarios.

Feature - Automated RCA with Fix Summary & Sentiment Analysis

Translates background technical fixes into user-friendly chatbot notifications to improve employee experience and capture user sentiments to analyse fix effectiveness.

Key Highlights

• Expanded Intelligence: 30 new anomalies identified (55 total) with smart correlation tracking.
• Proactive Alerts: Automated MS Teams/Google Chat notifications detailing device fixes.
• Instant Feedback: Built-in UI to capture user sentiment on fix effectiveness immediately.

Benefits

• Enhanced Transparency: Users see the value of IT automation without raising a ticket.
• Measurable Success: IT teams get real-world data on fix accuracy through direct user feedback.

Improvement - Patch Module Enhancements

Added patch compliance reports, advanced filtering, and PDF export to improve governance and audit readiness.

Key Enhancements

• Compliance Tracking: New dedicated reporting views for tracking patch status across the organization.
• Audit-Ready Exports: Professional PDF export functionality for governance and security reviews.

Benefits

• Streamlines the process of proving patch compliance during audits.
• Improves IT governance by making it easier to identify and remediate vulnerable systems.

Original source

Agentic DEX Admin Chatbot

Workelevate’s Agentic DEX Admin Chatbot is a global floating chat widget that delivers contextual solutions, past-ticket knowledge, and guided automations directly inside the Admin Console.

Capabilities

• Global Access: Floating Agentic DEX chat widget available across all console pages.
• Contextual Knowledge Retrieval: KEDB SOP and contextual KB retrieval from client ITSM or centralized KB.
• Past-ticket Context: Retrieve contextual solutions from past tickets to inform responses.
• Actionable Recommendations: Admins can execute recommended actions directly from the chatbot.
• Diagnose & Script Automation: Guided troubleshooting with script automation and execution support.
• Multimedia Support: Screenshot-based diagnostics and multimedia inputs for richer troubleshooting.

Governance & Safety

• Guardrails: Sensitive/off-topic query handling and safe-fail logic.
• Graceful Fallbacks: Non-automatable requests provide manual SOP guidance rather than attempting unsafe automation.
• Session Management: 7-day active context logic to maintain short-term conversational context.
• Audit & History: Conversation history retention and audit tracking for compliance.

Analytics & Feedback

• Rich Reporting: Graphical analytics and reporting for usage and effectiveness.
• Feedback Loop: Thumbs-up/down feedback to continuously refine the KB and chatbot responses.

Integrations & Protocols

• Protocol Support: Supports MCP and A2A for secure data access and cross-application actions.
• Real-time Telemetry: Live telemetry queries to inform diagnostics and suggestions.

Feature - Real-Time System Monitoring & Alerting

Real-time monitoring and alerts for hardware performance, system services, applications, and network events.

Key Highlights

• Full-Stack Visibility: Tracks CPU, temperature, memory, disk, and process-level events.
• Instant Alerting: Triggers notifications for critical events like network disconnects or service failures.

Benefits

• Facilitates proactive troubleshooting before hardware or software issues impact users.
• Provides granular visibility into endpoint stability and performance.

Improvement - DEX – Location-Based Data Filtering

Location-wise filtering across DEX dashboards to provide targeted insights based on office, region, or geography.

Key Enhancements

• Geographic Granularity: Apply filters across the dashboard to isolate data by physical location.
• Targeted Insights: Easily identify if experience issues are localized to a specific branch or region.

Benefits

• Enables IT teams to pinpoint and resolve site-specific infrastructure problems faster.
• Provides more relevant data for regional IT management and site audits.

Improvement - RCA Dashboard & Report Redesign

Redesigned RCA dashboards and reports with clearer layouts, enhanced data visualization, and faster troubleshooting insights.

Key Enhancements

• Visualization Overhaul: More intuitive charts and diagrams to trace root cause origins.
• Streamlined Layouts: High-impact data is prioritized for quicker analysis by support teams.

Benefits

• Drastically reduces time-to-resolution for complex technical issues.
• Simplifies the troubleshooting workflow for support analysts at all levels.

Original source

Feature - AI-Driven Desktop Notifications

An AI-powered notification engine delivering contextual, real-time desktop alerts, reminders, and guided user actions.

Key Highlights

Contextual Intelligence: Triggers alerts based on real-time triggers and specific user contexts.

Guided Actions: Provides interactive prompts to help users resolve issues or follow reminders instantly.

Benefits

Ensures critical communications are noticed and acted upon promptly.

Enhances user productivity through proactive, intelligent guidance.

Feature - Cross-Platform Custom Desktop Notifications

A unified notification framework supporting native and custom notifications across Windows and macOS for consistent communication.

Key Highlights

Unified Framework: High-fidelity notification support across heterogeneous OS environments.

Customization Engine: Enables the creation of tailored desktop alerts to match organizational branding.

Benefits

Ensures a seamless and professional user experience regardless of the operating system.

Simplifies organizational messaging with a single, cross-platform logic.

Improvement - Windows Agent – Dynamic System Tray Customization

Dynamic control of Windows agent system tray properties including logo, display name, and menu items without reinstallation.

Key Enhancements

Real-Time Customization: Remotely update the look and feel of the system tray agent via the console.

Contextual Menus: Configure specific menu items and support links for targeted user groups.

Benefits

Allows for immediate branding updates or support contact changes.

Reduces administrative effort by removing the need for agent redeployment.

Original source

Feature – Azure AD Auto-Sync for Users and Groups

Enables automatic synchronization between Azure Active Directory and the Workelevate platform.

Key Highlights

Automated Sync: Users and groups are updated automatically without manual imports.

Real-Time Consistency: Ensures group memberships mirror the source of truth in Azure AD.

Benefits

Eliminates manual user management tasks.

Ensures new hires and role changes are reflected immediately.

Reduces security risks associated with outdated user access.

Feature – Dashboard and Report Auto-Mailer

An automation feature that schedules and emails key dashboards and reports to stakeholders.

Key Highlights

Scheduled Delivery: Configure reports to be sent at specific intervals (daily, weekly, monthly).

Targeted Recipients: Define specific stakeholders for different report types.

Benefits

Eliminates the need to manually generate and export reports.

Keeps decision-makers informed with regular data updates.

Promotes a data-driven culture by making insights easily accessible.

Improvement – Configurable Campaign Notifications

Introduced greater flexibility in how administrators manage and display desktop notifications for campaigns.

Key Enhancements

Customizable Notification Types: Admins can choose between default or custom notification styles.

Icon Control: Options to enable or disable desktop icons associated with notifications.

Cross-Platform Support: Supports native notifications across different operating systems.

Benefits

Increases user engagement with internal campaigns.

Provides a native look and feel, improving user experience.

Gives admins granular control over communication channels.

Improvement- OS Upgrade Enablement (Windows 10 → Windows 11)

A streamlined and managed upgrade path to transition endpoints from Windows 10 to Windows 11.

Key Enhancements

Seamless Transition: Automates the upgrade process for eligible endpoints.

Compliance Assurance: Ensures devices meet the necessary security and system requirements.

Benefits

Keeps the device fleet secure and compliant with modern standards.

Reduces the manual effort required for large-scale OS migrations.

Ensures users have access to the latest OS features and security patches.

Original source

Feature – DEX Trends Dashboard

A dashboard offering visibility into endpoint experience trends and health metrics.

Key Highlights

Displays key endpoint health and usage insights.

Provides trends over time for better analysis.

Offers visibility for IT admins and decision-makers.

Benefits

Helps track endpoint performance.

Enables data-driven decision-making.

Reduces time spent gathering reports manually.

Feature – Self-Healing Framework

Introduces automation to detect and remediate frequent endpoint issues with minimal IT intervention. IT admins can use a low-code/no-code builder to configure automated resolutions.

Key Highlights

Supports automated resolution for common endpoint issues.

Provides a low-code/no-code interface for building remediation workflows.

Reduces repetitive manual fixes.

Improves system stability for users.

Benefits

Reduces downtime.

Frees IT teams from repetitive tasks.

Improves employee experience.

Original source

Feature – In-App Guidance

Interactive, contextual guidance inside Applications to help users navigate features and perform tasks efficiently.

Key Highlights

• Provides step-by-step in-app instructions for key actions.
• Offers contextual tips to improve feature adoption.
• Helps reduce training requirements for end-users.

Benefits

• Improves feature discoverability.
• Reduces onboarding and training effort.
• Enhances overall user experience.

Feature – Role & Location-Based Data Filtering

Provides filtered views of data based on user roles or locations for improved relevance and compliance.

Key Highlights

• Displays data relevant to specific user roles.
• Allows location-based filtering of insights.
• Helps ensure appropriate access to information.

Benefits

• Reduces data clutter.
• Improves relevance of insights.
• Supports compliance needs.

Original source

Feature – Secure Remote Assist

Enhanced remote support sessions with improved access control and accountability.

Key Highlights

• Supports secure remote connections for troubleshooting.
• Provides access control for authorized users.
• Maintains visibility into remote session activity.

Benefits

• Increases security for remote support.
• Builds trust with end-users.
• Ensures accountability in support sessions.

Feature – Automated Onboarding & Offboarding

Automates user account provisioning and deactivation through integrations with IT systems.

Key Enhancements

• Streamlines creation and removal of user accounts.
• Helps ensure timely access for new users.
• Supports removing access when users exit.

Benefits

• Reduces manual errors.
• Saves time for IT teams.
• Improves compliance and security.

Original source

Feature – Console UI/UX Redesign

A refreshed interface for easier navigation and faster access to essential features.

Key Highlights

• Cleaner, more intuitive design.
• Simplified menu structure for quick actions.
• Easier access to frequently used options.

Benefits

• Improves user experience.
• Reduces time to perform tasks.
• Provides a modern, consistent interface.

Feature – Sensor & Event-Based Automation

IT Admins can create custom rule based automations and actions based on specific endpoint events, enabling proactive IT response.

Key Highlights

• Allows defining rules based on system events.
• Supports automated actions without manual intervention.
• Helps reduce repetitive IT tasks.

Benefits

• Saves admin time.
• Improves responsiveness to endpoint events.
• Reduces manual workloads.

Original source

Feature

Single Sign-On (SSO) with Microsoft Accounts

Workelevate now supports Single Sign-On using Microsoft 365 accounts, enabling seamless and secure authentication for enterprise users.

Key Highlights

• Microsoft Entra ID Integration: Users can log in using their existing Microsoft credentials, with no need for additional usernames or passwords.
• Simplified Access Management: IT admins can manage user access via Microsoft group policies and identity management systems.

Benefits

• Streamlines user access and onboarding.
• Improves security through centralized authentication.
• Enhances user experience by reducing login friction.

Feature

Automated Email Reports for Admins

Admins can now schedule recurring reports to be sent automatically via email, reducing the need for manual exports and improving visibility into system metrics.

Key Enhancements

• Custom Scheduling: Set daily, weekly, or monthly schedules for any report in the admin dashboard.
• Flexible Delivery: Send to multiple recipients, including non-admin stakeholders.

Benefits

• Saves time by automating report workflows.
• Ensures consistent reporting to stakeholders.
• Reduces administrative overhead and manual intervention.

Improvement

Multi-User Asset Allocation

Introduced the ability to allocate a single IT asset to multiple users within the organization, improving flexibility and accuracy in asset tracking.

Key Highlights

• Shared Device Support: A single asset can now be assigned to multiple users, especially useful in shift-based environments or shared workspaces.
• Improved Asset Visibility: Admins can view all associated users for each asset directly within the asset inventory module.

Benefits

• Enhances asset utilization across teams and shifts.
• Reduces redundancy by maximizing existing hardware.
• Enables detailed reporting on asset usage per user.

Original source

Improvement

Enhanced Deployment Parameters for Software, Troubleshooter, and Printer

Introducing new parameters to improve the deployment experience for software, troubleshooters, and printers, providing greater transparency and control for both administrators and end users.

Key Enhancements

User Consent Prompt :

• Displays a consent message for each deployment item.
• Ensures user approval before execution, promoting transparency and trust.

Standard Execution Time Display :

• Shows the estimated execution time for each deployment task.
• Keeps users informed and encourages patience during the process.

Deployment Flexibility :

• Parameters can be configured by administrators via the central console.

Benefits

• Improves end-user experience with clear communication and control.
• Reduces interruptions by ensuring user awareness and consent.
• Enhances deployment efficiency and user satisfaction.

This improvement streamlines deployment processes while fostering a more user-centric approach.

Improvement

Real-Time System Uptime Data in Desktop Uptime Notifications

Enhanced the System Uptime Rule feature by including real-time uptime data in the notification section for end users.

Key Enhancements

Real-Time Uptime Display : Notifications now include the current system’s uptime, providing users with immediate visibility.

User Awareness : Keeps users informed about their system’s uptime directly through the notification.

Improved Transparency : Enables users to better understand the context of restart notifications triggered by uptime rules set by administrators.

Benefits

• Enhances user awareness of system status.
• Improves communication between administrators and end users regarding restart policies.
• Encourages proactive actions by users based on uptime thresholds.

This improvement fosters transparency and better user engagement with system maintenance protocols.

Feature

IT Asset Health Insights and Life Expansion

Gain deeper visibility into the health of IT assets and optimize their lifecycle. Previously available in beta, this feature is now generally available, providing administrators with a dedicated dashboard to assess device health and determine extension eligibility— ensuring efficient resource utilization and sustainability.

Key Highlights

Device Health Monitoring

• View a comprehensive health score for all organizational assets
• Health score is determined using parameters like device age, system reliability, CPU & memory utilization, and overall performance trends.
• Identify underperforming devices early and take proactive maintenance actions.

Extension Eligibility Assessment

• Seamlessly switch to the Extension Eligibility tab to evaluate devices nearing retirement.
• Assess if devices can continue in operation based on key parameters like health score, device age, and user satisfaction.
• Automated user feedback surveys help gauge user experience and willingness to continue using the device.
• Supports IT Sustainability initiatives by optimizing hardware utilization and reducing unnecessary e-waste.

Improvement

Patch Management Enhancements

We’ve introduced several enhancements to the Patch Management module to improve reporting, visibility, and overall management.

Key Enhancements

Improved Information Dashboard : The dashboard has been enhanced to provide more detailed and actionable insights into patch management operations.

Improved Job Reports : Job reports have been refined for greater clarity, offering more comprehensive details on patch deployment status and progress.

New Reports :

• Compliance Report: Provides a detailed overview of the compliance status of patches across endpoints.
• Patch Download Report on DS (Deployment Server): Shows detailed information about patch downloads, ensuring visibility into the patch acquisition process.

Benefits

• Provides administrators with better control and visibility over patch management processes.
• Improves reporting accuracy, helping identify areas for improvement.
• Enables more informed decision-making based on comprehensive patching data.

These improvements enhance the efficiency and transparency of patch management, ensuring smoother and more informed patch deployment processes.

Original source